Total 12 job vacancies by Georgia's Own Credit Union

If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals dedicated to service, we invite you to apply online today.
 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Handle telephone inquiries from members and employees of other departments. Resolve inquiries or refer to other departments for resolution.
• Review all new loan files for accuracy and completeness being loaded onto system.
• Scan or upload all documents into imaging system.
• Assemble completed files for compliance review on core processing system as well as Credit Union and regulatory policies.
• File and maintain loan records, ensuring loan files contain documents with proper signatures, dates and other relevant data (content). Audit files periodically to ensure files are complete.
• Maintain physical files for documents that are scanned and retained such as original promissory notes.
• Search for and investigate information in files, insert additional data to file records, complete reports, and keep files current.
• Mail documentation to be recorded when necessary, work with legal counsel to accomplish when necessary.
• Review all draw requests by the member and track funding against internal systems and loan document requirements. Work with internal departments and external vendors to complete all conditions for release of funds to the member.
• Prepare and send release of collateral documents and properly close the file.
• Gather data to maintain various portfolio monitoring and control reports, as directed by the VP – Commercial Lending Group.
• With support for originating officer, order and direct pre and post loan closing coordination between vendors such as legal counsel, third party reports (i.e., appraisals, environmental reports, etc.) & closing document preparation in order to ensure that loan facilities are closed in accordance with Loan Committee approval & conditions.
• Report results of loan closing to necessary internal departments to ensure proper recording of loan fees, general ledger balancing. Prepare internal requests to move loan proceeds into proper accounts and general ledger.
• Assist in the preparation of approved loan Terms Sheets for distribution to member.

EDUCATIONAL AND WORK EXPERIENCE REQUIREMENTS:

• Minimum Education: High school diploma or equivalent required.
• Minimum Experience: 5+ years commercial lending unit experience is preferred.
• Position requires high degree of accuracy and attention to detail.
• Individual must exhibit ability to prioritize workday efficiently.
• Individual must be able to handle conflict in a professional manner, exhibit professionalism in communication skills, and must be able to work under the pressure of deadlines.
• Individual must be a self-starter, conscientious, and possess excellent typing skills.
• Ability to deal effectively and tactfully with clients and the personnel of other departments.

• Ability to recognize irregular or suspicious transactions and taking appropriate steps to prevent loss. Assist with preparation of month end reports for Board review.
• Assist in compiling information needed by auditors.
• Perform a variety of filing functions.
• Successfully complete periodic compliance training deemed necessary by the Credit union and comply with all applicable laws and credit union regulations.
• Performs other duties or special projects as requested by Management.

PHYSICAL REQUIREMENTS:

To perform this job successfully, the employee must be able to perform each essential job duty satisfactorily. All employees must be able to communicate face to face or through technology with or without reasonable accommodation. Employee will be in an office environment (well-lighted, heated, and air-conditioned) typically stationed at a desk or table. Employee will be asked to sit and stand for various increments of time, and to lift/push up 10 lbs. Clerical office duties on various forms of technology are required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

All positions that have lending responsibilities must comply with all requirements under the SAFE ACT, as well as the Credit Union’s policies and procedures related to the SAFE ACT. This includes an obligation on the employee’s part to ensure that NMLA registration pertaining to the SAFE ACT is kept current. The employee must notify the Credit Union within 30 days of any changes that need to be reflected on the NMLS registry.

Georgia’s Own Credit Union is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law. Consistent with obligations under federal law, every company that is a federal contractor or subcontractor is committed to taking affirmative action to employ and advance women, minorities, disabled veterans, special disabled veterans, veterans of the Vietnam era, and other eligible veterans. 

We are an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class.

If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals dedicated to service, we invite you to apply online today.
 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Building and Developing Team

• Manages employee performance and development by consistently coaching, mentoring, recognizing, and rewarding branch staff to be accountable to position goals and expectations
• Ensures branch attains stated sales and service goals of individual employees
• Maintain staff schedules to provide adequate coverage at all times.
• Leads by example and ensures consistent delivery of distinctive service for all clients
• Supports the organization wide projects and strategic plans as needed
• Other duties as assigned

Member Experience and Sales Goals

• Identifies opportunities for new relationships to generate business within the branch
• Conduct new business prospect research to build small business relationships, while also maintaining and expanding current business banking relationships.
• Displays continuous focus on maintaining and developing branch efficiencies and streamline operations to be profitable but yet meet sales and service needs of the member.
• Initiates conversations with members to uncover their financial needs, cross-sells Credit Union products and services, and makes appropriate referrals to business partners to meet both personal and branch sales goals
• Develops goals and establish action plans for achieving these goals in conjunction with Area Directors

Managing Risk

• Partners with Retail Operations team to ensure branch compliance, quality internal controls, operational policy & procedures, and risk management standards are being met
• Accountable for maintaining quality branch operations that lead to a satisfactory audit and low risk rating
• Demonstrate effective risk based decision-making that mitigate controllable losses
• Maintain security of physical premises including adherence to Georgia’s Own robbery procedures; proper cash controls; protecting member information and Georgia’s Own assets
• Maintain knowledge of applicable rules and regulations and demonstrate compliance with the set requirements.
   

Community Outreach

• Participates in community activities and leadership organizations to build and drive business to the branch as well as promote the brand of Georgia’s Own
   

Working Conditions

• Provide coverage at other branches when necessary and work Saturday rotation schedule
• Attending the job during regular business hours is a requirement of this position
• Required to attend off-hours and off-site meetings
• Traveling will be required for meetings and possible off site training classes

EDUCATIONAL AND WORK EXPERIENCE REQUIREMENTS:

• Bachelor’s degree and/or equivalent years of experience required
• At least 5+ years’ experience in branch banking/credit union environment preferred
• At least 3-5 years of supervisory/management experience
• At least 3 years of experience in regulations, policies and procedures.
• Superior communication skills both written and verbal
• Interpersonal skills that influence and motivate staff
• Proven track record with establishing and achieving sales goals
• Proficient use of Microsoft Word, Excel and Power Point software applications
• Resides within the community of the branch location (Preferred)
• Candidates must be able to pass a background check including: Credit, Drug Screen, Bondability, & Criminal Background.
   

JOB COMPETENCIES:

Member Focus – builds customer confidence, is committed to increasing customer satisfaction, set achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers

Acting with Integrity - Clearly states goals and beliefs; lets people know his/her true intentions; does what he she said they would do; follows through on commitments

Managing Change - Following through on "activating change" for self and team; works cooperatively with others to produce innovative solutions; taking the lead in setting new business directions, partnerships, policies or procedures; helps employees to develop a clear understanding of what they need to do differently as a result of the changes within the credit union

Managing for Results - Applies clear and consistent performance standards; handles performance problems decisively and objectively; is direct but tactful; provides guidance and assistance to improve performance. Sets challenging and productive goals for self/team; holds self/team accountable for actions and delivering results. Provides leadership, motivation, resources and support, uses checkpoints and data to track progress; sets up systems and processes to measure results.  Manages performance in a clear, consistent and objective manner.

Decision Making/Judgement - Makes sound decisions that impact and support the business, financial or otherwise. Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when appropriate, and communicates decisions to others.

Supporting Organizational Goals – Actively supports organizational goals and values; demonstrates enthusiasm toward the company's goals and mission; aligns actions around organizational goals

Sales Skills – develops new business, identifies and sell to member needs, translates product features to benefits, has good listening skills is sensitive to customers, delivers effective presentations, negotiates well, uses closing skills appropriately, develops sales skills.

PHYSICAL REQUIREMENTS:

To perform this job successfully, the employee must be able to perform each essential job duty satisfactorily. All employees must be able to communicate face to face or through technology with or without reasonable accommodation. Employee will be in an office environment (well-lighted, heated and air-conditioned) typically stationed at a desk or table. Employee will be asked to sit and stand for various increments of time, and to lift/push up to 25 lbs. Clerical office duties on various forms of technology are required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

All positions that have lending responsibilities must comply with all requirements under the SAFE ACT, as well as the union’s policies and procedures related to the SAFE ACT. This includes an obligation on the employee’s part to ensure that NMLA registration pertaining to the SAFE ACT is kept current. The employee must notify the credit union within 30 days of any changes that need to be reflected on the NMLS Registry.

Georgia’s Own Credit Union is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law. Consistent with obligations under federal law, every company that is a federal contractor or subcontractor is committed to taking affirmative action to employ and advance women, minorities, disabled veterans, special disabled veterans, veterans of the Vietnam era, and other eligible veterans.

We are an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class.

If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals dedicated to service, we invite you to apply online today.
 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Receives and processes financial transactions including deposits, withdrawals, check cashing, loan/credit card payments and advances, cash advances, issuing savings/cashier’s checks, and redeeming savings bonds
• Performs a variety of miscellaneous tasks including balancing ATM, executing branch capture, completing branch recap, maintenance of member accounts, processing night depository transactions and acting as the vault teller
• Personally, maintains a balancing record in accordance with the teller balance standards.
• Must be familiar with Credit Union policies and procedures in order to effectively follow security procedures, handle/direct problems, complaints, and special situations
• Initiates conversations with members to uncover their financial needs, cross-sells Credit Union products and services, and makes appropriate referrals to business partners to meet both personal referral goals
• Provides an exceptional member experience with all member interactions
• Responsible for attending applicable training classes and completing computer-based training.
• Ability to work branch hours, which includes weekends and evenings
• Other duties as assigned

EDUCATIONAL AND WORK EXPERIENCE REQUIREMENTS:

• High school diploma and equivalent years of experience
• Minimum experience of 1 year in a financial or retail sales environment that involves cash handling, customer service and sales
• Provide coverage at other branches when necessary and work Saturday rotation schedule
• Attention to detail and basic math skills
• Demonstrate good judgement in order to evaluate identities, accounts, checks, and currency.
• Must possess the ability to apply general rules to specific problems to produce answers that make sense
• Demonstrate interpersonal skills and provide exceptional member experience with all member interactions
• Ability to communicate with members and others at all levels of the Credit Union, in both written and verbal formats
• Working knowledge of Microsoft Word, Excel and Power Point software applications
• Candidates must be able to pass a background check including: Credit, Drug Screen, Bondability, & Criminal Background.

JOB COMPETENCIES:

• Member Focus – builds customer confidence, is committed to increasing customer satisfaction, set achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers
• Acting with Integrity - Clearly states goals and beliefs; lets people know his/her true intentions; does what he she said they would do; follows through on commitments
• Teamwork - Has good listening skills; interacts with people effectively and builds strong relationships within own team and across groups; is flexible/open-minded; meets deadlines and responsibilities; listens to others and values opinions; helps team leader to meet goals; puts group goals ahead of own goals; promotes a positive team atmosphere. Solicits performance feedback and handles constructive criticism.
• Dependability - Reliable to team and credit union; completes work in a timely and consistent matter; meets commitments; works independently and as part of the greater team; takes personal responsibility for job performance and accepts accountability;  handles change;  sets personal standards;  stays focused under pressure; meets attendance/punctuality requirements.
• Work Standards - Sets and maintains high performance standards; pays close attention to detail, accuracy and completeness of work; is committed to excellence; shows concern for all aspects of the job and follows up on work outputs; looks for improvements continuously and owns/acts on challenges and pro-actively recommends solutions.
• Decision Making/Judgement - Makes sound decisions that impact and support the business, financial or otherwise. Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when appropriate, and communicates decisions to others.

PHYSICAL REQUIREMENTS:

To perform this job successfully, the employee must be able to perform each essential job duty satisfactorily. All employees must be able to communicate face to face or through technology with or without reasonable accommodation. Employee will be in an office environment (well-lighted, heated and air-conditioned) typically stationed at a desk or table. Employee will be asked to sit and stand for various increments of time, and to lift/push up 25 lbs. Clerical office duties on various forms of technology are required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

All positions that have lending responsibilities must comply with all requirements under the SAFE ACT, as well as the union’s policies and procedures related to the SAFE ACT. This includes an obligation on the employee’s part to ensure that NMLA registration pertaining to the SAFE ACT is kept current. The employee must notify the credit union within 30 days of any changes that need to be reflected on the NMLS Registry.

Georgia’s Own Credit Union is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law. Consistent with obligations under federal law, every company that is a federal contractor or subcontractor is committed to taking affirmative action to employ and advance women, minorities, disabled veterans, special disabled veterans, veterans of the Vietnam era, and other eligible veterans.

We are an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class.

If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals dedicated to service, we invite you to apply online today.
 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Receives and processes financial transactions including deposits, withdrawals, check cashing, loan/credit card payments and advances, cash advances, issuing savings/cashier’s checks, and redeeming savings bonds
• Performs a variety of miscellaneous tasks including balancing ATM, executing branch capture, completing branch recap, maintenance of member accounts, processing night depository transactions and acting as the vault teller
• Personally, maintains a balancing record in accordance with the teller balance standards.
• Must be familiar with Credit Union policies and procedures in order to effectively follow security procedures, handle/direct problems, complaints, and special situations
• Initiates conversations with members to uncover their financial needs, cross-sells Credit Union products and services, and makes appropriate referrals to business partners to meet both personal referral goals
• Provides an exceptional member experience with all member interactions
• Responsible for attending applicable training classes and completing computer-based training.
• Ability to work branch hours, which includes weekends and evenings
• Other duties as assigned

EDUCATIONAL AND WORK EXPERIENCE REQUIREMENTS:

• High school diploma and equivalent years of experience
• Minimum experience of 1 year in a financial or retail sales environment that involves cash handling, customer service and sales
• Provide coverage at other branches when necessary and work Saturday rotation schedule
• Attention to detail and basic math skills
• Demonstrate good judgement in order to evaluate identities, accounts, checks, and currency.
• Must possess the ability to apply general rules to specific problems to produce answers that make sense
• Demonstrate interpersonal skills and provide exceptional member experience with all member interactions
• Ability to communicate with members and others at all levels of the Credit Union, in both written and verbal formats
• Working knowledge of Microsoft Word, Excel and Power Point software applications
• Candidates must be able to pass a background check including: Credit, Drug Screen, Bondability, & Criminal Background.

JOB COMPETENCIES:

• Member Focus – builds customer confidence, is committed to increasing customer satisfaction, set achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers
• Acting with Integrity - Clearly states goals and beliefs; lets people know his/her true intentions; does what he she said they would do; follows through on commitments
• Teamwork - Has good listening skills; interacts with people effectively and builds strong relationships within own team and across groups; is flexible/open-minded; meets deadlines and responsibilities; listens to others and values opinions; helps team leader to meet goals; puts group goals ahead of own goals; promotes a positive team atmosphere. Solicits performance feedback and handles constructive criticism.
• Dependability - Reliable to team and credit union; completes work in a timely and consistent matter; meets commitments; works independently and as part of the greater team; takes personal responsibility for job performance and accepts accountability;  handles change;  sets personal standards;  stays focused under pressure; meets attendance/punctuality requirements.
• Work Standards - Sets and maintains high performance standards; pays close attention to detail, accuracy and completeness of work; is committed to excellence; shows concern for all aspects of the job and follows up on work outputs; looks for improvements continuously and owns/acts on challenges and pro-actively recommends solutions.
• Decision Making/Judgement - Makes sound decisions that impact and support the business, financial or otherwise. Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when appropriate, and communicates decisions to others.

PHYSICAL REQUIREMENTS:

To perform this job successfully, the employee must be able to perform each essential job duty satisfactorily. All employees must be able to communicate face to face or through technology with or without reasonable accommodation. Employee will be in an office environment (well-lighted, heated and air-conditioned) typically stationed at a desk or table. Employee will be asked to sit and stand for various increments of time, and to lift/push up 25 lbs. Clerical office duties on various forms of technology are required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

All positions that have lending responsibilities must comply with all requirements under the SAFE ACT, as well as the union’s policies and procedures related to the SAFE ACT. This includes an obligation on the employee’s part to ensure that NMLA registration pertaining to the SAFE ACT is kept current. The employee must notify the credit union within 30 days of any changes that need to be reflected on the NMLS Registry.

Georgia’s Own Credit Union is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law. Consistent with obligations under federal law, every company that is a federal contractor or subcontractor is committed to taking affirmative action to employ and advance women, minorities, disabled veterans, special disabled veterans, veterans of the Vietnam era, and other eligible veterans.

We are an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class.

If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals dedicated to service, we invite you to apply online today.
 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Receives and processes financial transactions including deposits, withdrawals, check cashing, loan/credit card payments and advances, cash advances, issuing savings/cashier’s checks, and redeeming savings bonds
• Performs a variety of miscellaneous tasks including balancing ATM, executing branch capture, completing branch recap, maintenance of member accounts, processing night depository transactions and acting as the vault teller
• Personally, maintains a balancing record in accordance with the teller balance standards.
• Must be familiar with Credit Union policies and procedures in order to effectively follow security procedures, handle/direct problems, complaints, and special situations
• Initiates conversations with members to uncover their financial needs, cross-sells Credit Union products and services, and makes appropriate referrals to business partners to meet both personal referral goals
• Provides an exceptional member experience with all member interactions
• Responsible for attending applicable training classes and completing computer-based training.
• Ability to work branch hours, which includes weekends and evenings
• Other duties as assigned

EDUCATIONAL AND WORK EXPERIENCE REQUIREMENTS:

• High school diploma and equivalent years of experience
• Minimum experience of 1 year in a financial or retail sales environment that involves cash handling, customer service and sales
• Provide coverage at other branches when necessary and work Saturday rotation schedule
• Attention to detail and basic math skills
• Demonstrate good judgement in order to evaluate identities, accounts, checks, and currency.
• Must possess the ability to apply general rules to specific problems to produce answers that make sense
• Demonstrate interpersonal skills and provide exceptional member experience with all member interactions
• Ability to communicate with members and others at all levels of the Credit Union, in both written and verbal formats
• Working knowledge of Microsoft Word, Excel and Power Point software applications
• Candidates must be able to pass a background check including: Credit, Drug Screen, Bondability, & Criminal Background.

JOB COMPETENCIES:

• Member Focus – builds customer confidence, is committed to increasing customer satisfaction, set achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers
• Acting with Integrity - Clearly states goals and beliefs; lets people know his/her true intentions; does what he she said they would do; follows through on commitments
• Teamwork - Has good listening skills; interacts with people effectively and builds strong relationships within own team and across groups; is flexible/open-minded; meets deadlines and responsibilities; listens to others and values opinions; helps team leader to meet goals; puts group goals ahead of own goals; promotes a positive team atmosphere. Solicits performance feedback and handles constructive criticism.
• Dependability - Reliable to team and credit union; completes work in a timely and consistent matter; meets commitments; works independently and as part of the greater team; takes personal responsibility for job performance and accepts accountability;  handles change;  sets personal standards;  stays focused under pressure; meets attendance/punctuality requirements.
• Work Standards - Sets and maintains high performance standards; pays close attention to detail, accuracy and completeness of work; is committed to excellence; shows concern for all aspects of the job and follows up on work outputs; looks for improvements continuously and owns/acts on challenges and pro-actively recommends solutions.
• Decision Making/Judgement - Makes sound decisions that impact and support the business, financial or otherwise. Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when appropriate, and communicates decisions to others.

PHYSICAL REQUIREMENTS:

To perform this job successfully, the employee must be able to perform each essential job duty satisfactorily. All employees must be able to communicate face to face or through technology with or without reasonable accommodation. Employee will be in an office environment (well-lighted, heated and air-conditioned) typically stationed at a desk or table. Employee will be asked to sit and stand for various increments of time, and to lift/push up 25 lbs. Clerical office duties on various forms of technology are required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

All positions that have lending responsibilities must comply with all requirements under the SAFE ACT, as well as the union’s policies and procedures related to the SAFE ACT. This includes an obligation on the employee’s part to ensure that NMLA registration pertaining to the SAFE ACT is kept current. The employee must notify the credit union within 30 days of any changes that need to be reflected on the NMLS Registry.

Georgia’s Own Credit Union is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law. Consistent with obligations under federal law, every company that is a federal contractor or subcontractor is committed to taking affirmative action to employ and advance women, minorities, disabled veterans, special disabled veterans, veterans of the Vietnam era, and other eligible veterans.

We are an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class.

If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals dedicated to service, we invite you to apply online today.
 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Opens and closes member accounts
• Performs all duties necessary to help members with all needs, concerns, or problems related to opening and maintaining their accounts
• Notarizes and/or guarantees signatures, if authorized
• Achieve 100% of monthly individual sales goals, including deposit and lending unit goals.
• Cross-Sell Visa Credit Cards – Achieve a quarterly/yearly individual Cross-sell goal.
• Cross-sell MRC (Warranty) Policies - Achieve a quarterly/yearly individual Cross-sell goal.
• Loan Origination – Achieve quarterly/yearly branch origination goal.
• Processes and prepare loan applications through appropriate system, notifies members of loan decisions, and processes, delivers, and witnesses signing of loan documents
• Open accounts and submit loan paperwork accurately and within compliance guidelines as outlined by credit union policy and procedure.  Less than 5% errors and/or compliance corrections or issues.      
• Perform front-line and drive through teller transactions as needed                                  
• Attends Sales Meetings and available training sessions
• If authorized to do so, approves checks, file maintenances and performs supervisory overrides
• Provides guidance to the teller line with respect to sales and the referral process
• Initiates conversations with members to uncover their financial needs, cross-sells Credit Union products and services, and makes appropriate referrals to business partners to meet both personal sales goals
• Provides an exceptional member experience with all member interactions
• Other duties as assigned

EDUCATIONAL AND WORK EXPERIENCE REQUIREMENTS: 

• High school diploma and equivalent years of experience. Bachelor’s degree preferred.
• Three years’ experience in a financial branch environment or experience comparable within the financial industry or an retail sales environment
• Provide coverage at other branches when necessary and work Saturday rotation schedule
• Ability to communicate with members and others at all levels of the Credit Union, in both written and verbal formats
• Experience with the loan application process and standard or typical internal operating policies and procedures.
• Knowledge of current industry offers, market trends, competitors, and Credit Union lending and member service policies and procedures.
• Demonstrates the ability to interpret and apply financial information (e.g., credit scores, debt, assets, balances, payments, interest rates, etc.) and perform math functions (e.g., addition, subtraction, multiplication, division, percentages, ratios, etc.).
• Demonstrates analytical thinking, problem solving, decision making, and judgment by gathering and applying relevant data to research and resolve issues.
• Working knowledge of Microsoft Word, Excel and Power Point software applications
• Candidates must be able to pass a background check including: Credit, Drug Screen, Bondability, & Criminal Background.

JOB COMPETENCIES:

Member Focus – builds customer confidence, is committed to increasing customer satisfaction, set achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers

Acting with Integrity - Clearly states goals and beliefs; lets people know his/her true intentions; does what he she said they would do; follows through on commitments

Teamwork - Has good listening skills; interacts with people effectively and builds strong relationships within own team and across groups; is flexible/open-minded; meets deadlines and responsibilities; listens to others and values opinions; helps team leader to meet goals; puts group goals ahead of own goals; promotes a positive team atmosphere. Solicits performance feedback and handles constructive criticism.

Dependability - Reliable to team and credit union; completes work in a timely and consistent matter; meets commitments; works independently and as part of the greater team; takes personal responsibility for job performance and accepts accountability;  handles change;  sets personal standards;  stays focused under pressure; meets attendance/punctuality requirements.

Work Standards - Sets and maintains high performance standards; pays close attention to detail, accuracy and completeness of work; is committed to excellence; shows concern for all aspects of the job and follows up on work outputs; looks for improvements continuously and owns/acts on challenges and pro-actively recommends solutions

Decision Making/Judgement - Makes sound decisions that impact and support the business, financial or otherwise. Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when appropriate, and communicates decisions to others.

PHYSICAL REQUIREMENTS:

To perform this job successfully, the employee must be able to perform each essential job duty satisfactorily. All employees must be able to communicate face to face or through technology with or without reasonable accommodation. Employee will be in an office environment (well-lighted, heated and air-conditioned) typically stationed at a desk or table. Employee will be asked to sit and stand for various increments of time, and to lift/push up 25 lbs. Clerical office duties on various forms of technology are required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

All positions that have lending responsibilities must comply with all requirements under the SAFE ACT, as well as the union’s policies and procedures related to the SAFE ACT. This includes an obligation on the employee’s part to ensure that NMLA registration pertaining to the SAFE ACT is kept current. The employee must notify the credit union within 30 days of any changes that need to be reflected on the NMLS Registry.

Georgia’s Own Credit Union is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law. Consistent with obligations under federal law, every company that is a federal contractor or subcontractor is committed to taking affirmative action to employ and advance women, minorities, disabled veterans, special disabled veterans, veterans of the Vietnam era, and other eligible veterans.

We are an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class.

If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals dedicated to service, we invite you to apply online today.
 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Receives and processes financial transactions including deposits, withdrawals, check cashing, loan/credit card payments and advances, cash advances, issuing savings/cashier’s checks, and redeeming savings bonds
• Performs a variety of miscellaneous tasks including balancing ATM, executing branch capture, completing branch recap, maintenance of member accounts, processing night depository transactions and acting as the vault teller
• Personally, maintains a balancing record in accordance with the teller balance standards.
• Must be familiar with Credit Union policies and procedures in order to effectively follow security procedures, handle/direct problems, complaints, and special situations
• Initiates conversations with members to uncover their financial needs, cross-sells Credit Union products and services, and makes appropriate referrals to business partners to meet both personal referral goals
• Provides an exceptional member experience with all member interactions
• Responsible for attending applicable training classes and completing computer-based training.
• Ability to work branch hours, which includes weekends and evenings
• Other duties as assigned

EDUCATIONAL AND WORK EXPERIENCE REQUIREMENTS:

• High school diploma and equivalent years of experience
• Minimum experience of 1 year in a financial or retail sales environment that involves cash handling, customer service and sales
• Provide coverage at other branches when necessary and work Saturday rotation schedule
• Attention to detail and basic math skills
• Demonstrate good judgement in order to evaluate identities, accounts, checks, and currency.
• Must possess the ability to apply general rules to specific problems to produce answers that make sense
• Demonstrate interpersonal skills and provide exceptional member experience with all member interactions
• Ability to communicate with members and others at all levels of the Credit Union, in both written and verbal formats
• Working knowledge of Microsoft Word, Excel and Power Point software applications
• Candidates must be able to pass a background check including: Credit, Drug Screen, Bondability, & Criminal Background.

JOB COMPETENCIES:

• Member Focus – builds customer confidence, is committed to increasing customer satisfaction, set achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers
• Acting with Integrity - Clearly states goals and beliefs; lets people know his/her true intentions; does what he she said they would do; follows through on commitments
• Teamwork - Has good listening skills; interacts with people effectively and builds strong relationships within own team and across groups; is flexible/open-minded; meets deadlines and responsibilities; listens to others and values opinions; helps team leader to meet goals; puts group goals ahead of own goals; promotes a positive team atmosphere. Solicits performance feedback and handles constructive criticism.
• Dependability - Reliable to team and credit union; completes work in a timely and consistent matter; meets commitments; works independently and as part of the greater team; takes personal responsibility for job performance and accepts accountability;  handles change;  sets personal standards;  stays focused under pressure; meets attendance/punctuality requirements.
• Work Standards - Sets and maintains high performance standards; pays close attention to detail, accuracy and completeness of work; is committed to excellence; shows concern for all aspects of the job and follows up on work outputs; looks for improvements continuously and owns/acts on challenges and pro-actively recommends solutions.
• Decision Making/Judgement - Makes sound decisions that impact and support the business, financial or otherwise. Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when appropriate, and communicates decisions to others.

PHYSICAL REQUIREMENTS:

To perform this job successfully, the employee must be able to perform each essential job duty satisfactorily. All employees must be able to communicate face to face or through technology with or without reasonable accommodation. Employee will be in an office environment (well-lighted, heated and air-conditioned) typically stationed at a desk or table. Employee will be asked to sit and stand for various increments of time, and to lift/push up 25 lbs. Clerical office duties on various forms of technology are required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

All positions that have lending responsibilities must comply with all requirements under the SAFE ACT, as well as the union’s policies and procedures related to the SAFE ACT. This includes an obligation on the employee’s part to ensure that NMLA registration pertaining to the SAFE ACT is kept current. The employee must notify the credit union within 30 days of any changes that need to be reflected on the NMLS Registry.

Georgia’s Own Credit Union is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law. Consistent with obligations under federal law, every company that is a federal contractor or subcontractor is committed to taking affirmative action to employ and advance women, minorities, disabled veterans, special disabled veterans, veterans of the Vietnam era, and other eligible veterans.

We are an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class.

If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals dedicated to service, we invite you to apply online today.
 

ESSENTIAL DUTIES & RESPONSIBILITIES:

The essential duties and responsibilities of this position include the following. Other duties may be assigned.

Business relationship management (Yes)

• Work collaboratively across the organization, sharing knowledge and building trust, demonstrating leadership through effective mentoring, and team building. Share information, perspective, and expertise.
• Must value and support differences in others, contributing to an inclusive work environment. Demonstrate the ability and willingness to communicate effectively with people of diverse backgrounds and experience to create a collaborative, collegial, and caring environment.
• Engage executives, managers, and staff across the credit union championing Digital Banking and embracing change.
• Produce and deliver engaging and impactful presentations to Senior Leaders describing value, cost, performance, risk and controls, capabilities, and impact to prior or future plans.
• Oversee the satisfactory implementation, support, and transition of strategic business initiatives and ensures that the credit union is operating as efficiently as possible during and after change or implementation.
• Strike the right balance between efficiency and flexibility to improve processes, reallocate assets and drive efficiencies in the pursuit of better performance.
• Ensure accurate, timely and impactful data is provided to business leaders empowering them to make decisions.
• Lead difficult discussions and ensure collaborative agreement.
• Build strong and productive relationships with all staff, ensuring that Digital Experience is positioned as a trusted partner.
• Build strong and productive relationships with key external partners, stay informed new capabilities, roadmaps and align partner capabilities with the credit unions strategic objectives.

Project lifecycle and workflow management (Yes)

• Work with other leaders to establish agreed upon change definitions and timelines.
• Ensure effective project lifecycle management practices are in place to efficiently move projects from ideation, prioritization, research, and business case development into project approval, project kick-off and deployment.
• Ensure the proper project tracking systems are in place and are effective in organizing the project lifecycle.
• Provide transparent and timely project status and insights for other stakeholders.
• Develop effective project prioritization methodologies and ensure they are working as expected. Including 1. bridging gaps on prioritization practices for retail projects verse commercial projects, and 2. Balancing between compliance or regulatory projects against other high impact projects.
• Coach, develop and train staff to ensure they are familiar with project lifecycle management tools and processes needed to effectively manage projects through the lifecycle.
• Develop standard operating procedures and templates to include intake forms, project requirements, resource evaluations, impact analysis, business case, Return on Investment (ROI) calculations, Request for Information (RFI), Request for Proposal (RFP), scorecards, etc.
• Ensure post User Acceptance Testing (UAT) practices are in place and effective; Including practices to create staff user guides, FAQ’s and other documentation as needed. As well as collaborating with key stakeholders to develop staff readiness training and plans, member communication and anything else needed to ensure successful deployment of new projects.
• Collaborate in the creation of marketing collateral and thought leadership content for digital banking solutions
• Work closely with Development team to identify custom solutions, draft business requirements, test custom software, end deploy custom capabilities.

• Oversees user acceptance testing on new features across the digital landscape.
• Ensures success measurements are developed and tracked.
• Defines and implements “best practices” for digital channel member product access work flows and processes.
• Hosts update calls as required with business stakeholders to review progress and status of solution expansion, partners, and key focus areas.
• Develops and communicates business requirements for internal/external digital tiles via storyboards, process flows, and user stories.
• Assesses/evaluates processes and system improvement opportunities in close collaboration with the product management team.
• Partners closely with the product management team to deliver scalable solutions.

Quality control processes (Yes)

• Ensure effective Quality Control (QC) processes are in place with appropriate reporting to oversee a quality release management process.
• Build effective test scripts and practices to ensure quality releases.
• Collaborate with key stakeholders and engage additional resources as needed to expand testing beyond the departments knowledge and capabilities as needed.
• Organize, schedule, and track planned releases to ensure testing capacity.
• Ensure staff is effectively utilizing systems and resources to ensure quality releases.

Online and Mobile Banking support (Yes)

• Ensure support tracking systems are in place, effectively organize support tickets, and ensure Service Level Agreements are achieved.
• Serve as the point of escalation for stakeholders or requestors with issues, resolves conflicts involving scheduling, resources, or technical issues.
• Engage with vendor partners to escalate and resolve key issues as they arise
• Ensure practices are in place to keep stakeholders informed of ticket status. In addition to ticket management systems this could include key stakeholder updates during outages.

SUPERVISORY RESPONSIBILITIES

• Lead by example.
• Work with team to establish development plans, career paths, succession plans, and performance goals and objectives consistent with the credit union’s strategy.
• Fosters an environment of empowerment, openness, inclusion and objectivity all while striving to deliver solutions that benefit the entire organization.
• Directs and manages team resources to ensure delivery of all active projects and initiatives.
• Mentor and guide team members on helping to achieve strategic goals ensuring that they understand the import value of their contributions.
• Able to assess talent levels, group dynamics, and work product in order to provide constructive feedback to optimize delivery.
• Regularly assess work load capacity and skill needs.
• Manages management level employee HR activities (salary increases, promotions, moves, disciplinary actions, hires and terminations.
• Recruit and develop strong team members as required 
• Works across the organization with others leaders to ensure positive inter-department collaborations and satisfaction
• Works with team to practice a consultative mindset and a methodical approach to operational or technical challenges in the delivery of initiatives.
• Assists direct reports in identifying areas for development. Works to ensure that direct reports have proper skills to be successful in both day to day and over digital transformation work assignments
• Monitors and identifies personal/professional development needs and maintains management capability consistent with the organization’s management philosophy and values through special project assignments, technical workshops and seminars; reading, reflection, course work, and leadership development opportunities and activities.
• Manage team resources to continuously focus on improvement.
• Conduct regular coaching sessions, huddles, team meetings and quarterly performance review.

ACOCUNTABILITIES AND PERFORMANCE MEASURES:

• Achievement of strategic plan goals
• Delivers successful projects on time, in scope, and on budget
• Achieves successful team ratings, survey results, and other performance measures
• Coaching, training and development of self and others
• Team management and peer collaboration
• Safety and Soundness
• Service levels for issue or request related tickets
• Budget adherence
• Quality releases
• Automation and efficiencies

ADDITONAL/ IMPORTANT SKILLS:

• Strong in-person and virtual team management, coaching and leadership skills.
• Work with peers, partners, and others who are not in your line of command, to positively impact business performance.
• Work indirectly through influence and persuasion, rather than by formal authority.
• Create a working environment in which people interact in an open and direct manner; Listen effectively, build on the ideas of others, and concisely get the point across when discussing and presenting information.
• Create an atmosphere in which timely and high-quality information flows smoothly up and down, inside, and outside of the organization and encourages open expression of ideas and opinions.
• Embrace the perspectives and contributions of everyone including their diversity. Honor and respect the beliefs, language, interpersonal styles and behaviors of individuals and members receiving services, as well as staff who are providing such services.
• Create a working environment that encourages creativity and innovation; Actively look for better ways of doing things., building on the ideas of others, and effectively converting improvement ideas into successful, value add outcomes.
• Instill mutual trust and confidence, create a culture that fosters high standards of ethics, behaves in a fair and ethical manner toward others, and demonstrates a sense of corporate responsibility and commitment to Georgia’s Own.
• Apply clear and consistent performance standards; Handle performance problems decisively and objectively; be direct but tactful; provide guidance and assistance to improve performance.
• Set challenging and productive goals for self/team; holds self/team accountable for actions and delivering results.
• Provide leadership, motivation, resources, and support, uses checkpoints and data to track progress; set up systems and processes to measure results. Manage performance in a clear, consistent, and objective manner.
• Demonstrate a strong, detailed understanding of the market in which the credit union operates and how it affects the business: know the customers we serve, the competitors, suppliers, and the regulatory environment and how to address them.
• Engage in the effectively converting the credit union’s strategy into deliverable activities for the team; Think strategically and work with the entire organization in mind, not just the function/department.
• Demonstrate financial awareness and make sound financial decisions; Asist in budget creation and management, look for ways to improve cost effectiveness while maintaining or improving quality of service.
• Demonstrate effective interpersonal skills and working cooperatively and effectively within and across organizational units to achieve common goals.
• Demonstrated experience with digital product fulfillment and delivery
• Extensive knowledge of digital technologies and basic analytics
• Strong technical knowledge/familiarity with web services, software development, and digital product technologies as part of an integrated ecosystem

EDUCATION AND/OR EXPERIENCE:

• 10+ years’ experience working across both technical and business focused projects in the banking/financial services industry.
• 10+ years’ in management position developing teams, preferably technical teams.
• Bachelor’s degree in Business, Finance, Information Systems, or a related field of study.
• Experience leading large complex technical projects with proven track record, Digital Banking project experience preferred.
• Experience coordinating product development cycles and software development schedules in the release of products to market.
• Experience leading cross-functional teams in delivery of products/services on tight schedules.
• Extensive knowledge of Digital Banking ecosystem and operations.
• Working knowledge of Quality Control processes, preferred.
• Experience leading a support desk, preferred.

PHYSICAL REQUIREMENTS:

To perform this job successfully, the employee must be able to perform each essential job duty satisfactorily. All employees must be able to communicate face to face or through technology with or without reasonable accommodation. Employee will be in an office environment (well-lighted, heated and air-conditioned) typically stationed at a desk or table. Employee will be asked to sit and stand for various increments of time, and to lift/push up 10 lbs. Clerical office duties on various forms of technology are required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

All positions that have lending responsibilities must comply with all requirements under the SAFE ACT, as well as the union’s policies and procedures related to the SAFE ACT.  This includes an obligation on the employee’s part to ensure that NMLA registration pertaining to the SAFE ACT is kept current.  The employee must notify the credit union within 30 days of any changes that need to be reflected on the NMLS Registry.

Georgia’s Own Credit Union is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.  Consistent with obligations under federal law, every company that is a federal contractor or subcontractor is committed to taking affirmative action to employ and advance women, minorities, disabled veterans, special disabled veterans, veterans of the Vietnam era, and other eligible veterans. 

We are an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class.

If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals dedicated to service, we invite you to apply online today.
 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Receives and processes financial transactions including deposits, withdrawals, check cashing, loan/credit card payments and advances, cash advances, issuing savings/cashier’s checks, and redeeming savings bonds
• Performs a variety of miscellaneous tasks including balancing ATM, executing branch capture, completing branch recap, maintenance of member accounts, processing night depository transactions and acting as the vault teller
• Personally, maintains a balancing record in accordance with the teller balance standards.
• Must be familiar with Credit Union policies and procedures in order to effectively follow security procedures, handle/direct problems, complaints, and special situations
• Initiates conversations with members to uncover their financial needs, cross-sells Credit Union products and services, and makes appropriate referrals to business partners to meet both personal referral goals
• Provides an exceptional member experience with all member interactions
• Responsible for attending applicable training classes and completing computer-based training.
• Ability to work branch hours, which includes weekends and evenings
• Other duties as assigned

EDUCATIONAL AND WORK EXPERIENCE REQUIREMENTS:

• High school diploma and equivalent years of experience
• Minimum experience of 1 year in a financial or retail sales environment that involves cash handling, customer service and sales
• Provide coverage at other branches when necessary and work Saturday rotation schedule
• Attention to detail and basic math skills
• Demonstrate good judgement in order to evaluate identities, accounts, checks, and currency.
• Must possess the ability to apply general rules to specific problems to produce answers that make sense
• Demonstrate interpersonal skills and provide exceptional member experience with all member interactions
• Ability to communicate with members and others at all levels of the Credit Union, in both written and verbal formats
• Working knowledge of Microsoft Word, Excel and Power Point software applications
• Candidates must be able to pass a background check including: Credit, Drug Screen, Bondability, & Criminal Background.

JOB COMPETENCIES:

• Member Focus – builds customer confidence, is committed to increasing customer satisfaction, set achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers
• Acting with Integrity - Clearly states goals and beliefs; lets people know his/her true intentions; does what he she said they would do; follows through on commitments
• Teamwork - Has good listening skills; interacts with people effectively and builds strong relationships within own team and across groups; is flexible/open-minded; meets deadlines and responsibilities; listens to others and values opinions; helps team leader to meet goals; puts group goals ahead of own goals; promotes a positive team atmosphere. Solicits performance feedback and handles constructive criticism.
• Dependability - Reliable to team and credit union; completes work in a timely and consistent matter; meets commitments; works independently and as part of the greater team; takes personal responsibility for job performance and accepts accountability;  handles change;  sets personal standards;  stays focused under pressure; meets attendance/punctuality requirements.
• Work Standards - Sets and maintains high performance standards; pays close attention to detail, accuracy and completeness of work; is committed to excellence; shows concern for all aspects of the job and follows up on work outputs; looks for improvements continuously and owns/acts on challenges and pro-actively recommends solutions.
• Decision Making/Judgement - Makes sound decisions that impact and support the business, financial or otherwise. Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when appropriate, and communicates decisions to others.

PHYSICAL REQUIREMENTS:

To perform this job successfully, the employee must be able to perform each essential job duty satisfactorily. All employees must be able to communicate face to face or through technology with or without reasonable accommodation. Employee will be in an office environment (well-lighted, heated and air-conditioned) typically stationed at a desk or table. Employee will be asked to sit and stand for various increments of time, and to lift/push up 25 lbs. Clerical office duties on various forms of technology are required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

All positions that have lending responsibilities must comply with all requirements under the SAFE ACT, as well as the union’s policies and procedures related to the SAFE ACT. This includes an obligation on the employee’s part to ensure that NMLA registration pertaining to the SAFE ACT is kept current. The employee must notify the credit union within 30 days of any changes that need to be reflected on the NMLS Registry.

Georgia’s Own Credit Union is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law. Consistent with obligations under federal law, every company that is a federal contractor or subcontractor is committed to taking affirmative action to employ and advance women, minorities, disabled veterans, special disabled veterans, veterans of the Vietnam era, and other eligible veterans.

We are an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class.

If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals dedicated to service, we invite you to apply online today.
 

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential duties and responsibilities of this position include the following.  Other duties may be assigned.  (Remote Capable Yes/No/Partial)

Business Relationship Management – (Yes)

• Work collaboratively across the organization, sharing knowledge and building trust, demonstrating leadership through effective mentoring, and team building. Share information, perspective, and expertise.
• Must value and support difference in others, contributing to an inclusive work environment. Demonstrate the ability and willingness to communicate effectively with people of diverse backgrounds and experience to create a collaborative, collegial, and caring environment.
• Engage executives, managers, and staff across the enterprise championing digital business processes, leveraging data, and embracing change.
• Influence and guide executives to align strategy, business, and technology planning to evolve the organization.
• Produce and deliver engaging and impactful presentations to executives describing value, cost, performance, risk and controls, capabilities, and impact to prior or future plans.
• Oversee the satisfactory implementation, support, and transition of strategic business initiatives and ensures that the credit union is operating as efficiently as possible during and after change or implementation.
• Strike the right balance between efficiency and flexibility to improve processes, reallocate assets and drive efficiencies in the pursuit of better performance.
• Ensure accurate, timely and impactful data is provided to business leaders empowering them to make decisions.
• Lead difficult discussions and ensure collaborative agreement in the use of technology and data.
• Serve as the point of escalation for stakeholders or requestors with issues, resolves conflicts involving scheduling, resources, or technical issues.
• Build strong and productive relationships with all staff, ensuring that Enterprise Technology is positioned as a business enabler and trusted partner.
• Work with other leaders to establish agreed upon change definitions and timelines.

Solutions Strategy – (Yes)

• Influence organizational strategic planning; creates technology and data strategies and roadmaps and guides portfolio management to deliver on all plans.
• Monitor the external environment, technology changes, then aligns opportunities and impacts to the organization.
• Monitor organizational performance and deficiencies and develops solutions to deliver corrective change.
• Guide the alignment of strategy, business, and technology to ensure a holistic enterprise architecture is business outcome-driven.
• Guide the strategies to ensure risk, fraud, and other security controls are in place, monitored, and effectively protect the organization without causing friction for staff and members.
• Guide steering committees related to organization, budget, enterprise strategic portfolio projects, digital, risk management, and innovation.
• Guide Business Unit planning, departmental plans, and individual contributor development plans and performance goals.
• Guide capacity and budget planning for enterprise strategic projects.
• Guide and technology and data budget plans.
• Guide talent leadership development focus for career advancement and succession planning.

Solutions Development – (Yes)

• Develop efficient and repeatable processes to execute commercial technology conversions related to mergers or acquisitions.
• Develop efficient and repeatable processes to administer and support commercial technology systems.
• Develop efficient and repeatable processes to administer, monitor and support change controls.
• Develop efficient and repeatable processes to deliver, administer, monitor, and support automation.
• Develop efficient and repeatable processes to deliver, administer and support Technology Recovery Plans.
• Develop efficient and repeatable processes to lead the transition of new commercial technology solutions from design to development to delivery to support and advance the Credit Union’s day-to-day operations and Strategic Plan.
• Develop capabilities to ensures all enterprise strategic project efforts are prioritized and successfully executed to advance the Strategic Plan.
• Develop and coordinate resource capacity balance between daily operations and enterprise strategic project execution.

Solutions Delivery - (Yes)

• Deliver simple, secure, and reliable commercial technology across the enterprise.
• Deliver selected large, complex projects with multiple interdependencies, achieving financial and operational objectives with compressed timelines.
• Deliver clear alignment to strategic organizational priorities.
• Deliver processes to eliminate complexity and ambiguity in projects to ensure clarity and establish goals and expectations for engagement.
• Deliver matrix leadership to resources in support of the project plans in each Line of Business.
• Deliver implementation and integration of new technology systems or integrations.
• Deliver successful conversion and integrations related to mergers and acquisitions.
• Deliver automation and the continual evolution of digital business processes.
• Deliver return on investments and decisions necessary to sustain safety and soundness, operational levels, service levels, and delivery of enterprise strategic projects.
• Deliver successful operations for security incident and event monitoring and response.
• Deliver daily operations necessary to sustain business continuity and technology recovery.
• Deliver successful operations necessary to maintain Safety and Soundness.

Solutions Management - (Yes)

• Define, plan, execute and manage budget for successful commercial technology delivery.
• Always adhere and uphold Information Security Standards and Practices.
• Ensure commercial technology systems are available, functional, and operational. 
• Manage and align available resources, processes, and technologies to meet service levels and delivery of enterprise strategic project execution.
• Create and maintain updated standards and practices, processes, and procedures.
• Educate and hold team members accountable for service delivery, standards and practices, processes, and procedures.
• Ensure documentation of the Enterprise Technology Business Continuity Plan and Credit Union Technology Recovery Plan is updated quarterly.
• Ensure successful execution of support, release management, transition, integration, and conversion.
• Ensure support issues and request are resolved within defined service levels.
• Ensure resolution of tickets at risk of missing defined service levels.
• Continuously analyze performance against goals and produce a monthly dashboard to management.
• Review, approve and ensure non-routine changes follow defined change control processes.
• Facilitate continuous feedback loops to ensure solutions meet business needs and requirements.
• Facilitate knowledge transfer throughout enterprise technology.

Supplier Relationship Management – (Yes)

• Build strong and productive relationships with strategic partners, ensuring that the organization is positioned for success.
• Seek out, evaluate, and continually engage with strategic partnerships to evolve the organizational capabilities.
• Continually evaluate vendors; make decisions to change vendors or make recommendations, as needed across Lines of Business.
• Align strategic partner resources to fill internal resource and/or knowledge gaps allowing capabilities to scale with the growth of the organization.
• Oversee contract negotiations and ensure timely renewals.
• Oversee vendor due diligence related to information security and technology of new vendors as well as periodic reviews of current vendors.
• Oversee vendor delivery of products, services, and resources; work with vendors on solutions when performance is outside of agreed upon levels.
• Research and propose investment opportunities for the organization.  Travel may be required.
• Oversee invoicing and account handling.
• Serve as vendor contact for coordination and escalation.

SUPERVISORY RESPONSIBILITIES

• Lead by example.
• Foster an environment of empowerment, openness, inclusion, and objectivity.
• Direct and manage team resources to ensure delivery of all day-to-day activities, achieve safety and soundness, deliver change, and react to incidents.
• Mentor and guide team members on best practices, ethics, and professional conduct, and approaches to drive high performing teams.
• Recruit and develop strong change-driven professionals.
• Work with leaders to establish development plans, career paths, succession plans, and performance goals and objectives consistent with the organization’s strategy.
• Work with team to practice a consultative mindset and a methodical approach to operational or technical challenges in the delivery of service and constant change.
• Assist direct reports in identifying areas for development. Work to ensure that direct reports have adequate soft skills, technical skills and abilities and facilitate developmental opportunities, such as workshops, seminars, etc. to meet current and anticipated needs.
• Coach, encourage, support, and train staff to deliver white glove service.
• Ensure team members understand and adhere to standards and practices, processes, and procedures.
• Manage team resources to continuously focus on improvement.
• Manage employee activities for: salary increases, promotions, moves, disciplinary actions, hires and terminations.
• Assess group dynamics and work product to provide constructive feedback to optimize delivery.
• Assess capacity and skill needs and inform management of gaps.
• Conduct regular coaching sessions, huddles, team meetings and quarterly performance reviews.

ACCOUNTABILITIES AND PERFORMANCE MEASURES

• Achievement of strategic plan goals.
• Innovation Program, automation, and efficiencies.
• Delivers successful projects on time, in scope and on budget.
• Achieves successful team ratings, survey results and other performance measures.
• Coaching, training and development of self and others.
• Team management and peer collaboration.
• Operational levels and execution of Technology Recovery Plans.
• Safety and Soundness.
• Service Levels for issue or request related tickets.
• Budget adherence.

EDUCATIONAL AND WORK EXPERIENCE REQUIREMENTS

• 15+ years’ experience working across both technical and business focused projects in the banking/financial services industry.
• 12+ years’ experience in the commercial banking and/or treasury management services industry.
• 10+ years’ in management position developing technology teams.
• Bachelor’s degree in Business, Finance, Information Systems, or a related field of study required. Master’s degree preferred.
• Knowledge of Lean Six Sigma fundamentals is preferred.
• Direct involvement with industry relevant boards or councils preferred.
• Extensive knowledge of commercial and treasury management operations required.

ADDITIONAL/ IMPORTANT SKILLSETS

• Strong in-person and virtual team management, coaching and leadership skills.
• Work with peers, partners, and others who are not in your line of command, to positively impact business performance.
• Work indirectly, through persuasion, rather than by formal authority.
• Create a working environment in which people interact in an open and direct manner; Listen effectively, build on the ideas of others, and concisely get the point across when discussing and presenting information.
• Create an atmosphere in which timely and high-quality information flows smoothly up and down, inside, and outside of the organization and encourages open expression of ideas and opinions.
• Embrace the perspectives and contributions of everyone including their diversity. Honor and respect the beliefs, language, interpersonal styles and behaviors of individuals and members receiving services, as well as staff who are providing such services.
• Create a working environment that encourages creativity and innovation; Actively look for better ways of doing things, building on the ideas of others, and effectively converting improvement ideas into successful, value add outcomes.
• Instill mutual trust and confidence, create a culture that fosters high standards of ethics, behaves in a fair and ethical manner toward others, and demonstrates a sense of corporate responsibility and commitment to Georgia’s Own.
• Apply clear and consistent performance standards; handle performance problems decisively and objectively; be direct but tactful; provide guidance and assistance to improve performance.
• Set challenging and productive goals for self/team; holds self/team accountable for actions and delivering results.
• Provide leadership, motivation, resources, and support, uses checkpoints and data to track progress; set up systems and processes to measure results.  Manage performance in a clear, consistent, and objective manner.
• Demonstrate a strong, detailed understanding of the market in which the business operates and how it affects the business: know the customers we serve, the competitors, suppliers, and the regulatory environment and how to address them.
• Engage in the development of the organization’s strategy; deliver against effectively converting the strategy into deliverable activities for the team; think strategically and works with the whole organization in mind, not just their function/ department.
• Demonstrate financial awareness and make sound financial decisions; Establish realistic budgets and consistently look for ways to improve cost effectiveness while maintaining/improving quality of service.
• Demonstrate effective interpersonal skills and working cooperatively and effectively within and across organizational units to achieve common goals.

PHYSICAL REQUIREMENTS:

To perform this job successfully, the employee must be able to perform each essential job duty satisfactorily. All employees must be able to communicate face to face or through technology with or without reasonable accommodation. Employee will be in an office environment (well-lighted, heated and air-conditioned) typically stationed at a desk or table. Employee will be asked to sit and stand for various increments of time, and to lift/push up 10 lbs. Clerical office duties on various forms of technology are required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

All positions that have lending responsibilities must comply with all requirements under the SAFE ACT, as well as the union’s policies and procedures related to the SAFE ACT. This includes an obligation on the employee’s part to ensure that NMLA registration pertaining to the SAFE ACT is kept current. The employee must notify the credit union within 30 days of any changes that need to be reflected on the NMLS Registry.

Georgia’s Own Credit Union is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law. Consistent with obligations under federal law, every company that is a federal contractor or subcontractor is committed to taking affirmative action to employ and advance women, minorities, disabled veterans, special disabled veterans, veterans of the Vietnam era, and other eligible veterans.

We are an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class.

If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals dedicated to service, we invite you to apply online today.
 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Spread financial statements and tax returns for businesses and individuals with the accurate placement of figures from financial statements and tax returns into spreading software
• Prepare cash flow, leverage and debt service charts as needed
• Work with the commercial underwriters to measure covenants
• Maintain credit files  
• Develop, apply, and evaluate regulatory policies and procedures for the department; ensure that staff comply with policies and procedures and understand changes in requirements; maintain a thorough knowledge of policies and procedures and trends in the credit union industry, with particular attention to the Bank Secrecy Act, Patriot Act, and with robbery procedures.
• Perform other duties as may be assigned

EDUCATIONAL AND WORK EXPERIENCE REQUIREMENTS:

• Bachelor’s degree in business, to include two levels of accounting classes or at least 1-3 years of experience with accounting, financial statements or tax returns.

OTHER JOB QUALIFICATIONS:

• Knowledge of financial statements for various types of business entities, tax returns or personal financial statements
• Proven efficiency in Excel including reading/writing formulas
• Proven efficiency in Microsoft applications
• Detailed oriented
• Effective written and verbal communication

PHYSICAL REQUIREMENTS:

To perform this job successfully, the employee must be able to perform each essential job duty satisfactorily.All employees must be able to communicate face to face or through technology with or without reasonable accommodation.Employee will be in an office environment (well-lighted, heated and air-conditioned) typically stationed at a desk or table.Employee will be asked to sit and stand for various increments of time, and to lift/push up 10 lbs.Clerical office duties on various forms of technology are required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

All positions that have lending responsibilities must comply with all requirements under the SAFE ACT, as well as the union’s policies and procedures related to the SAFE ACT.This includes an obligation on the employee’s part to ensure that NMLA registration pertaining to the SAFE ACT is kept current. The employee must notify the credit union within 30 days of any changes that need to be reflected on the NMLS Registry.

Georgia’s Own Credit Union is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.Consistent with obligations under federal law, every company that is a federal contractor or subcontractor is committed to taking affirmative action to employ and advance women, minorities, disabled veterans, special disabled veterans, veterans of the Vietnam era, and other eligible veterans.

We are an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class.

If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals dedicated to service, we invite you to apply online today.
 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ensures operational compliance for the teller line – cash controls, branch security, transaction approval, internal controls and audit requirements
• Manages the branch while the Community Manager is out of the office
• Maintain staff schedules to provide adequate coverage at all times.
• Coaches and mentors teller staff to meet individual performance expectations such as sales referrals, balancing, compliance with operational processes and procedures
• Supports sales and service culture by promoting and cross selling available products and service and drives successful performance with the teller and platform functions
• Primary branch contact for resolving complex service issues
• Participates in the selection and hiring of tellers, development of teller staff, and teller and platform performance accountability
• Pursues and maintains current knowledge of Georgia’s Own products and services for all lines of business
• Initiates conversations with members to uncover their financial needs, cross-sells Credit Union products and services, and makes appropriate referrals to business partners to meet both personal sales goals
• Other duties as assigned

EDUCATIONAL AND WORK EXPERIENCE REQUIREMENTS:

• Bachelor’s degree and/or equivalent years of experience required
• At least 5 plus years of branch financial services experience both in operations and sales preferred
• At least 1-2 years of proven experience in managing and leading  a sales focused team
• Knowledge of regulations, policies and procedures.
• Provide coverage at other branches when necessary and work Saturday rotation schedule
• Interpersonal skills that influence and motivate staff
• Superior communication skills – both written and verbal
• Proficient use of Microsoft Word, Excel and Power Point software applications
• Candidates must be able to pass a background check including: Credit, Drug Screen, Bondability, & Criminal Background.
  
   

JOB COMPETENCIES:

Member Focus – builds customer confidence, is committed to increasing customer satisfaction, set achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers

Acting with Integrity - Clearly states goals and beliefs; lets people know his/her true intentions; does what he she said they would do; follows through on commitments

Managing Change - Following through on "activating change" for self and team; works cooperatively with others to produce innovative solutions; taking the lead in setting new business directions, partnerships, policies or procedures; helps employees to develop a clear understanding of what they need to do differently as a result of the changes within the credit union

Managing for Results - Applies clear and consistent performance standards; handles performance problems decisively and objectively; is direct but tactful; provides guidance and assistance to improve performance. Sets challenging and productive goals for self/team; holds self/team accountable for actions and delivering results. Provides leadership, motivation, resources and support, uses checkpoints and data to track progress; sets up systems and processes to measure results.  Manages performance in a clear, consistent and objective manner.
Decision Making/Judgement - Makes sound decisions that impact and support the business, financial or otherwise. Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when appropriate, and communicates decisions to others.

Supporting Organizational Goals – Actively supports organizational goals and values; demonstrates enthusiasm toward the company's goals and mission; aligns actions around organizational goals

Sales Skills – develops new business, identifies and sell to member needs, translates product features to benefits, has good listening skills is sensitive to customers, delivers effective presentations, negotiates well, uses closing skills appropriately, develops sales skills.

PHYSICAL REQUIREMENTS:

To perform this job successfully, the employee must be able to perform each essential job duty satisfactorily. All employees must be able to communicate face to face or through technology with or without reasonable accommodation. Employee will be in an office environment (well-lighted, heated and air-conditioned) typically stationed at a desk or table. Employee will be asked to sit and stand for various increments of time, and to lift/push up 25 lbs. Clerical office duties on various forms of technology are required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

All positions that have lending responsibilities must comply with all requirements under the SAFE ACT, as well as the union’s policies and procedures related to the SAFE ACT. This includes an obligation on the employee’s part to ensure that NMLA registration pertaining to the SAFE ACT is kept current. The employee must notify the credit union within 30 days of any changes that need to be reflected on the NMLS Registry.

Georgia’s Own Credit Union is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law. Consistent with obligations under federal law, every company that is a federal contractor or subcontractor is committed to taking affirmative action to employ and advance women, minorities, disabled veterans, special disabled veterans, veterans of the Vietnam era, and other eligible veterans.

We are an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class.