Total 97 job vacancies by Gain City Best-electric Pte Ltd

Job Overview:
We are looking for a motivated and detail-oriented Ecommerce Customer Service Representative to join our team. The ideal candidate is a great communicator who can handle customer inquiries efficiently and with a positive attitude. This role involves assisting customers with their orders, resolving issues, and providing information about our products and services.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, live chat, and social media.
• Provide accurate, valid, and complete information by using the right methods and resources.
• Resolve product or service problems by clarifying the customer's issue, determining the cause, and offering the best solution.
• Process orders, refunds, and exchanges in a timely manner.
• Keep records of customer interactions, transactions, and issues, updating our internal systems.
• Identify and escalate priority issues to the appropriate department or supervisor.
• Follow up with customers to ensure their issues have been resolved.
• Collaborate with other teams (e.g., Warehouse, Purchasing) to improve the overall customer experience.
• Stay up-to-date with product knowledge and company policies to accurately assist customers.

Requirements:

• Previous experience in a customer service role (preferably in ecommerce/retail/call centre).
• Excellent verbal and written communication skills (English).
• Strong problem-solving skills and attention to detail.
• Ability to handle multiple tasks and prioritize efficiently.
• Proficiency with Microsoft Office and basic computer skills.
• Diploma or equivalent and above is a plus.

Preferred Skills:

• Experience working in ecommerce or online retail.
• Knowledge of common ecommerce platforms (Shopee, Lazada, Magento, etc.).
• Bilingual or multilingual skills are a plus.

What We Offer:

• Competitive salary with quarterly bonus if target are met and benefits package.
• Opportunities for growth and advancement.
• A supportive and collaborative team environment.

Work Schedule:

• Onsite shift work required (8.30am - 5.30pm/1pm - 10pm) rotating with the team.
• 6 off days every 4 weeks.

About the Job:

This is a holistic programme designed to groom and develop individuals aspiring to become future leaders in the retail industry. It is tailored to provide hands-on experience and exposure to various facets of retail management. We have two different tracks for our Management Associate Programme i.e

Corporate Services (HR, finance, IT and business development). You will be exposed to projects related to the different corporate functions.

Retail (marketing/ecommerce, store management, logistics and supply chain). You will be exposed to projects which can range from promoting products in showroom, analyzing sales data to devising marketing campaigns, optimizing supply chain, or improving customer experiences.

You will be given an opportunity to try out different job functions before identifying your area of interest and the career path to take. Experienced managers will be providing guidance, feedback, and support throughout the program. Management Associates can expect to interact with the senior management team. Successful completion of the programme may lead to potential career advancement within the organisation.

Job Responsibilities:

• Participate in on-the-job training in different business functions to learn, understand and improve the company’s business processes;
• Understand, implement and execute Management’s strategies and business decisions under the guidance of Management;
• Work as a team, conduct analysis and propose solutions for various business projects, problems and challenges;
• Collaborate and communicate with various external and internal stakeholders across different organisations and business functions in order to fulfil certain tasks and goals;
• Complete all assigned tasks and projects either individually or as a team;
• Participate in meetings, workshops, and other learning opportunities;
• Provide support to Management and other colleagues as required.

Job Requirements:

• Bachelor's degree in any discipline
• Strong critical thinking and analytical skills
• Good leadership, communication and interpersonal skills
• Able to work effectively both individually and in a team
• Proactive and inquisitive mindset with a desire to learn, question and contribute in a fast-paced environment.
• Proficient in Microsoft Office

We are looking for a quirky, high energy, and engaging personality to be part of our Livecasting team as a host/co-host and coordinator!

You will be the face of Live and your role is to entertain an audience through regularly scheduled livecasts, tiktoks / pre-recorded programmes. As part of the core team, you will also be leading end-to-end efforts from program development, to production cycle, and presenting shows and interviewing guests!

So, if you are often told that you are ‘the life of the party’, we would love to have you!

Responsibilities

• Planning and rehearsing shows
• Introduce and host scheduled livecast programmes or TikTok lives ambassador
• Conduct research and develop scripts and storyboard on topics or items featured on programs
• Develop a broadcasting schedule
• Develop livecast marketing campaigns for the platform and merchant partners
• Coordinating livecasting programmes with agencies and partners as well as internal teams

Qualifications

• Have an engaging personality with the ability to improvise and ad-lib
• Comfortable hosting pre-recorded / live broadcasts
• Experienced and familiar with live streaming software
• Familiar with YouTube, Facebook, Instagram, TikTok platforms
• Fluency in English and a second language preferred
• Skillsets in Adobe Premiere Pro, After Effects or Photoshop is a plus. Candidates who have no prior knowledge but whom are keen in learning are welcome to apply.
• Experience growing and managing a social media account with a good following is a plus
• Candidates with some social media presence will have an added advantage

ABOUT THE ROLE

As a Creative Designer, you will be working closely with our creative team to design and produce interactive promotional social content and maintain a smooth user interface for our e-commerce website. You'll be responsible for producing content that matches the brand’s, aesthetic, and content strategy, including social media graphics design, websites, and promotional artworks.

JOB DESCRIPTION:

• Design artwork for various online platforms such as promotional banners, website & social media
• Manage social media platforms and create shareable content
• Create and design email newsletters for new products/ promotions / campaigns
• Research on global graphic design trends in electronics and current social media trends
• Update website timely (new products, change of product’s content/design
• Produce and edit photographic and video content
• Edit company’s internal document designs and layouts
• Coordinate with other department/partnering companies/brand with designing and content
• Provide graphics or designs to support different promotions/events/exhibitions
• Propose new design concepts/ ideas constantly and share digital marketing trends positively
• Perform other duties related to content and design/visual creation.
• Any other duties as assigned by superior(s)

REQUIREMENTS:

• Holds a diploma in visual art, design, mass communication or related fields, with portfolio submission
• Preferably with at least 1-year experience in design/digital or related industry
• Experience in videography with video skills is required, candidates with photography experience may also be considered
• Ability to use Adobe Photoshop, Illustrator & Premiere Pro/ other video-editing software
• Ability to transfer ideas to design
• Ability to work under a fast-paced environment
• Ability to multi-task with organizational skills
• Has positive learning attitude with minimum supervision needed

Work Location:

• 8 Ang Mo Kio Industrial Park 2 (Gain City Ang Mo Kio Head Office)

Note:

• Only shortlisted candidates will be notified.

Responsibilities:

• Perform site surveys according to daily schedule.

• Attend to sales enquiries, clarify customer requirements and prepare quotations.

• Co-ordinate Aircon installation works.

• Prepare daily activity report.

• Follow-up on pending and/or outstanding payment(s) from customers.

Requirements:

• Valid Singapore’s Class 3 driving license.

• Relevant Aircon Sales experience is an advantage.

• Good communication and interpersonal skills

• Basic MS Word, MS Outlook and MS Powerpoint skills.

• Able to attend company-sponsored PWM/OPW training.

Responsibilities:

• Greet customers and maintains a friendly attitude towards all customers
• Attend to customers’ queries at the cashier counter
• Assist customers in the in-store checkout process
• Handle daily cashiering duties
• Receive and processes all payments according to standard procedures.
• Process change to customer in an accurate and concise manner.
• Coordinate with retail staff for product inquiries and price checks.
• Implement current promotional events during the checkout process
• Stay update on corporate partners’ rewards and redemption programme.
• Completes, processes, and maintains applicable paperwork and records.
• Count the cash in the drawer at the end of the day ensuring cash equals receipts.
• Performs daily, weekly and monthly audits of cash intake or cash drawers.

Requirements:

• Demonstrate ability to work as a team
• Customer-service oriented
• Have an eye for detail
• Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment
• Able to maintain composure
• Able to work on Rotational shift

Note:

• Only shortlisted candidates will be notified.

A Retail Assistant Manager, or Manager, is responsible for making sure that the daily operations of a retail outlet run smoothly by supporting staff on the sales floor and handling administrative duties. Their duties include inspecting inventory shipments, resolving customer complaints and training new team members. He or she should be in a position to perform different daily job duties depending on the types of products being sold, the number of staff in a store and the size of the retail store.

Responsibilities:

• Achieve personal and department’s sales target on a monthly, quarterly and yearly basis
• Train staff on how to drive sales through consistent development of product knowledge and ensure high level of customer service standards
• Monitor sales performance/customer service standards and take corrective actions as needed
• Resolve customers’ issues and escalate to management if necessary
• Be well verse on various products to guide sale executives
• Ensure compliance to policies and procedures and report concerns to senior management
• Comply with inventory control procedures and maintain stock-count
• Ensure that the retail shop is clean, organised and visually appealing
• Collaborating with other departments to optimise the customer experience and improve store operations

Requirements:

• Basic understanding of sales principles and customer service practices
• Able to speak and understand simple English
• Strong communication and interpersonal skills
• Friendly and energetic personality with customer service focus
• Ability to perform under pressure and address complaints in a timely manner
• Relevant experience of selling consumer electrical products, bedding, furniture and/or Air-con will be an added advantage
• Able to work retail hours, weekends and public holidays
• Able to attend company-sponsored PWM/OPW training.

Reporting to Executive Director, you will lead a team of specialists in the areas of talent acquisition, manpower planning and budgeting. You will manage manpower planning in accordance to expansion requirements and provide strategic advice on employer branding, talent acqusition, workforce and vendor management.

You should have a degree in the relevant business discipline and 10 years of experience in an MNC or local organisation with regional footprint. You will come with a proven track record in managing a team and strong stakeholder management skills. Prior experience working within a Matrix structure will be an added advantage. Talent Acquisition Specialists or Business Partners are welcome to apply.

Jobscope:

• Responsible for the full spectrum of human resource, administrative and building facility functions of the organization and group
• Lead and implement corporate projects in line with business strategies
• Work closely with business leaders on organizational change management, employee issues and sustainability
• Support and align growth and development of people to meet the business needs and challenges
• Ensure company policies and procedures and adhered to and keep up to date
• Attend and response to government workforce initiatives
• Spearhead CSR activities
• Chair Management and RA meeting

Requirements:

• Possess a Bachelor’s Degree or Master Degree in Human Resource Management, Business Studies/ Administration/ Management or equivalent
• Minimum 10 years of HR/ Admin managerial experience with business partnering and change management skills/experience, preferably from retail industry
• Strategic HR competencies required include Talent Management, Leadership Development, time Management, Succession Planning and Coaching
• The successful candidate is proactive , independent and possess strong leadership, project management, influential and business skills with integrity.

Responsibilities:

• Lead the compliance and Investigation team and ensure compliance investigation process is appropriately conducted.
• Proactively assist the business with identifying appropriate remedial and preventative actions to prevent a re-occurrence and to understand trends and to analyse and report on such trends.
• Provide advice and support to internal parties including Senior Management and HODs of Corporate Office with related to litigation risk management, dispute resolution, settlement strategy, indemnities and other contract concerns as requested.
• Prepare reports of compliance findings, analytics and corrective actions for Senior Management.

Qualifications and Experience:

• Possess at least a Degree with minimum 10 Years of relevant working experience.
• Candidates with Accounting background will be preferred.

Responsibilities:

• Achieve personal and department’s sales target on a monthly, quarterly and yearly basis
• Ensure high levels of customer satisfaction through excellent sales service
• Assess customers’ needs and provide assistance and information on product features
• Collaborate with co-workers to ensure proper customer service
• Comply with inventory control procedures
• Maintain stock-count and keep assigned areas clean
• Actively attend to customers in store

Requirements:

• Basic understanding of sales principles and customer service practices
• Able to speak and understand simple English
• Strong communication and interpersonal skills
• Friendly and energetic personality with customer service focus
• Ability to perform under pressure and address complaints in a timely manner
• Relevant experience of selling consumer electrical products, bedding, furniture and/or Air-con will be an added advantage
• Able to work retail hours, weekends and public holidays
• Able to attend company-sponsored PWM/OPW training.

Job Summary & Responsibilities: (RETAIL)

The incumbent will be assigned to one of our showrooms within retail hours and is responsible for driving sales, enhancing the in-store customer experience and cross-selling products across different stores. This role will be trained to have deep knowledge of all current promotions, discount mechanics, and brand-specific offers across all product categories.

The nature of this role is to actively recommend tailored deals, promote products, and connects customers with the appropriate Sales Executives. The incumbent is to assist customers, ensuring they receive the best possible deals and product recommendations. The main goal is to increase store sales by offering superior deal package and increase customer engagement.

• Stay updated on Gain City promotions, discounts, and brand deals.
• Keep informed about new products to provide accurate recommendations.
• Engage customers to understand their needs.
• Recommend personalized deals based on customer preferences.
• Proactively promote in-store deals and offers.
• Suggest bundles, upsells, and complementary items to increase sales.
• Recommend add-ons like extended warranties, service plans, and installation services.
• Refer customers to the appropriate sales executives by product category.
• Facilitate smooth customer experiences between different product category sales teams.
• Work out the final price based on the customer’s selected items.
• Identify upsell and cross-sell opportunities based on customer preferences.
• Coordinate and follow up on deliveries and installation services for customer orders.
• Monitor performance of deal-driven products and provide feedback on strategies.
• Suggest improvements to promotions based on sales data and customer feedback.

Qualifications:

• 2+ years of experience in retail, sales, or deal management, preferably in consumer electronics or home appliances.
• Strong knowledge of promotion mechanics, discount strategies, upselling, and cross-selling techniques.
• Excellent customer service skills with a passion for enhancing customer satisfaction.
• Proven ability to work in a retail environment and manage multiple customers simultaneously.
• Skilled in closing deals and cultivating customer loyalty.
• Proficiency in CRM systems, point-of-sale (POS) systems, and Microsoft Office.
• Strong communication and interpersonal skills.

Job Description:

• Managing data entry and agents claims.
• Perform office administrative works and support the team.
• Perform filing and sorting of documents.
• Assist in Inventory Management & Purchase Orders.
• Any other duties as assigned.

Requirements:

• Diploma/Degree in a related discipline.
• 2-3 years of administrative works experience is preferred
• Able to start immediately or within short notice period will be an added advantage.
• Proficient in Microsoft Office.
• Positive team player.

Job Description:

• Oversee the day-to-day operations of facilities, ensuring a safe, efficient, and well-maintained environment.
• Coordinate maintenance and repair activities for buildings, grounds, and equipment.
• Manage relationships with external vendors, contractors, and service providers.
• Implement and enforce health and safety protocols.
• Identify cost-saving opportunities, and ensure fiscal responsibility.
• Implement energy-saving initiatives and sustainable practices.
• Implement and promote environmentally sustainable practices.
• Address tenant or employee concerns related to facilities.
• Maintain accurate records of facility-related activities.
• Generate reports on maintenance, expenditures, and key performance indicators.
• Execute maintenance projects, including preventive maintenance, equipment upgrades, and infrastructure improvements.
• Follow project scopes, timelines, and budgets, ensuring that the project milestones are met.
• Coordinate with internal teams to ensure the timely completion of projects.
• Monitor and report project progress and suggest necessary adjustments to ensure objectives are achieved.

Qualifications:

• Diploma or Degree in Engineering or equivalent.
• Minimum 2 years’ experience in M&E.

Job Descriptions:

• Maintenance of plants, shrubs, trees, flowerbed, grass turfs, irrigation system.
• Application of fertilizer, pesticide and other chemicals that will promote the growth of the plants.
• Watering of plants and removal of weeds or unwanted plants.
• Cutting or pruning of plants.
• Ensure proper maintenance of all equipment and machinery
• Dispose trash and ensure the hygiene and cleanliness standard based on the frequency.
• To carry out other job assignments by superiors.
• Basic command of English.
• Able to work independently.

Job Requirements:

• Endure physical movements throughout work area.

Work Location:

· Gain City Megastore at Sungei Kadut, Singapore

Note:

· Only shortlisted candidates will be notified.

Free shuttle Bus from Choa Chu Kang MRT & Yew Tee MRT to Gain City Megastore @ Sungei Kadut

Job Descriptions:

• Conduct general security related duties
• Manage access control at the different assigned points
• Assist in incident management (E.g. fire, emergency activation)
• Patrolling and conduct inspection of all emergency equipment
• Ensure and manage a smooth traffic flow
• Maintain and update all security occurrence book
• Any other duties that may be assigned from time to time by the superior

Job Requirements:

• Minimum secondary education with at least 2 years of relevant security experiences
• Possess the Private Security License issued by the Security Industry Regulatory Department (SIRD)
• AED or First-Aid certified, an added advantage
• Positive work attitude with strong service skill
• Able to work rotating schedules including weekends and publics holidays.
• Able to work night shift is preferred.

Free shuttle Bus from Choa Chu Kang MRT & Yew Tee MRT to Gain City Megastore @ Sungei Kadut