Total 20 job vacancies by Chanel Pte Limited

About the Job:

The Supply Chain Process Engineer leads the implementation of best-in-class Logistics and Warehousing capabilities for Singapore market, to transform the local supply chain for better agility, ultimate luxury service, cost and cash efficiencies and sustainability, leveraging digitalization and automation. The role spans across internal three divisions – Beauty, Fashion and Watches & Fine Jewelry. You will work closely with various departments such as retail operations, technology, information systems, sustainability as well as global and regional supply chain experts to implement the best solutions to market, while ensuring upskilling of existing organization. The process engineer plays a critical role to transform the supply chain and bring a competitive advantage to Chanel.

What impact you can create at Chanel

Lead discussions for all topics related to warehousing and transportation transformation, while proposing to the Head of Supply Chain final process improvements and decisions to be made:

1. Warehouse & Transportation Management:

• Order Management: Establish strategies and implement plans to move to a touchless order management flow – from order acquisition to order processing and to order release to warehousing operations for pick and pack
• Warehouse operations: Define strategies to implement best-in-class operations for the warehousing team, looking at opportunities to implement automation solutions in the areas of receiving, stock counting, picking, packing and/or shipping. And be the project leader for implementation of the strategies, in a way that lead times to customers are reduced and team’s productivity is increased.
• Inventory management: Upgrade inventory management processes to cover all domain of inventories – selling items, visual merchandizing items and all non-selling stocks. Lead the alignment with the business teams on what success looks like and define and implement new governance process to make breakthrough improvement in inventory holdings. Implement inventory forecasting and warehouse capacity planning to improve business plans and business continuity. In driving alignment with business teams, Head of Supply Chain should be consulted and will need to sign off on final process. This role will need to propose options for the business teams and Head of Supply Chain to consider.
• Transportation management: Redesign transportation management with better work integration with transportation companies and better efficiency for the team.

2. Digital Transformation

• Streamline work processes: Lead the transformation to a fully digital organization, with objectives to streamline work processes and complete elimination of low added-value tasks with improved lead time, better compliance to global policies and better productivity. This includes deployment of new IT solutions and/or development of no/low code solution for the team
• Digital Twin: upon completion of foundation layer of digitalization, lead the implementation of a warehousing and transportation digital twin, creating a virtual model of the existing operation and enabling advanced analytics, scenario planning and cost and inventory optimizations

3. Others

• Continuously keep abreast of and advise management regarding changes or latest trends in warehouse and transportation management practices
• Any other related ad-hoc projects: global or regional supply chain project, e.g related to sustainability improvement, operating system change, data & analytics requirements for supply chain team

You are energised by

• Leading and collaborating with diverse teams at all levels of organization.
• Being agile, flexible and able to deal with ambiguity.
• Curiosity, positivity and championing strong work ethics
• Leading courageously and able to challenge the status quo to implement bold changes
• Influencing critical topics and facilitating meaningful conversations in a non-hierarchal way.
• Working in a highly collaborative and matrixed environment.
• Thriving to deliver in a fast-paced environment

What you will bring

• Minimum 5 years’ experience in driving breakthrough in supply chain management, such as warehousing, logistics or supply chain transformation.
• Qualifications in Supply Chain Management or related engineering field. Additional qualifications/certificates in Project Management and/or digital tools are preferred.
• Critical thinking, problem solving and analytical skills
• Excellent digital skills – M365, Power BI or other BI Tools, RPA and no/low code solutions.

What Chanel can offer you

• Brand Legacy: In-depth exposure into the brand and cultural evolution of the House of Chanel.
• Talent Development: Chanel is committed to developing and empowering our people.
• Collaborative Culture: Be part of a collaborative and inclusive culture, where diverse perspectives are valued, and partnerships are fostered across functions and regions.
• Support and Resources: You will have access to the resources, support and infrastructure needed to continue to grow successfully.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.

About the Role

The Head of Strategic Planning and KPI, SEAA, is a strategic role designed to drive the organisation's success by supporting the development of strategic plans and managing the establishment and tracking of strategic KPIs. This role is instrumental in translating strategic intents into actionable plans and measurable outcomes, ensuring alignment with the overall vision of the organisation.

What impact you can create at Chanel

• Strategic Planning Facilitation: Support Market Managing Directors and Regional Division Directors to develop and refine strategic plans that align with the regional and global vision.
• Strategic KPIs Establishment and Tracking: Establish and oversee the tracking of strategic KPIs across the region, ensuring they reflect the organisation's strategic priorities and facilitate performance measurement.
• Integrated planning and Measurement: Ensure that strategic KPIs and target setting are seamlessly integrated into the planning cycles. This will serve as a critical measure of the organisation's achievements and guide resource allocation decisions.
• Performance Analysis: Develop and manage reporting systems for strategic KPIs, leveraging analytics tools to provide insights and facilitate decision-making for the SEAA Leadership Team.
• KPI process: Develop and recommend solutions by working closely with Finance and Business teams to ensure quality of data and insights, to close identified gaps (data gaps or methodologies) and support the evolution of the organisation's data capabilities with an emphasis on scalable and automated processes.

You are energised by

• Contributing to the strategic direction and success of SEAA region through effective planning and KPI management.
• Synthesising complex data into actionable insights and strategic initiatives.
• Collaborating with a diverse range of stakeholders to achieve common goals and drive organisational performance.
• Being part of an organisation with growth potential in the vibrant and dynamic markets of the SEAA region.

What you will bring

• A proven track record in strategic planning, KPI management, corporate scorecard development and performance analysis.
• The agility to navigate the diverse landscapes of the SEAA region, honouring global vision while tailoring approaches to resonate with local cultures and market nuances.
• Strong analytical skills and the ability to interpret complex data to inform strategic decisions.
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• A strategic mindset, with a focus on continuous improvement and driving results.

What Chanel can offer you

• Brand Legacy: In-depth exposure into the rich brand and cultural evolution of the House of Chanel.
• Leadership: Collaborate closely with Market, Regional and Global leadership to develop strategic goals.
• Talent Development: Chanel is committed to developing and empowering our people.
• Collaborative Culture: Be part of a collaborative and inclusive culture, where diverse perspectives are valued, and partnerships are fostered across functions and regions.
• Support and Resources: As a leader at Chanel, you will have access to the resources, support and infrastructure needed to continue to grow successfully.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.

About the Role

Reporting to the General Manager (Watches & Fine Jewellery), you will drive the development and execution of merchandising plan, in line with the business’s strategic direction, retail priorities and commercial guidelines. You will lead sales forecasting, stock management and supply chain processes of Watches and Fine Jewellery (WFJ) for Singapore & the Export market, working in close collaboration with office, boutiques and Regional WFJ team.

What impact you can create at Chanel

BUSINESS STRATEGY

• Participate in the construction of local market’s strategic plans and action plans to contribute to Regional WFJ ambitions.
• Build mid to long term sales projections and budgets that are in line with local market’s strategic plans
• Drive WFJ operations transformation and manage all related business / supply chain changes in local market. Lead the local implementation of new supply chain models, system, processes, and workflows in accordance with global and regional directions.
• Communicate market’s WFJ vision and plans to regional WFJ Merchandising and High-end teams, ensure local needs and priorities are taken into account.
• Build cross-department synergy—Retail, Marketing, Learning and Visual Merchandising.
• Monitor and analyze product performance and sales trends. Prepare weekly and monthly business review reports.
• Monitor new product launches, and formulate necessary action plans to support the launches, in partnership with other departments.
• Drive Merchandising projects and new initiatives for local market to always seize new business opportunities.
• Participate in global and regional projects, conduct necessary tests and provide local feedback.

FORECASTS, PRODUCT ASSORTMENTS & STOCK MANAGEMENT

• Act as the advisor to local WFJ General Manager on business development opportunities related to stock, assortment and supply chain process enhancements.
• Lead monthly sales forecasts and build model stock that are aligned to regional directions and guidelines.
• Develop forecast simulations with regional WFJ Merchandising team to prepare for sales fluctuations.
• Build product assortment strategy adapted to market needs (WFJ & fashion networks)
• Manage and optimize local stock and inventory level by formulating necessary action plans, work closely with visual merchandising team to ensure the sufficient product visibility in all the networks.
• Develop and monitor Stock KPIs (Forecast accuracy, stock coverage, overstock).
• Build product performance review and stock management tools like tracking files, PowerBI dashboards.
• Ensure Fashion synergy by promoting Fashion’s involvement in forecasts and orders for Fashion network.
• Work closely with sales administration team on managing local operations, placing and tracking orders on products and sales tools e.g. packaging. Ensure timely deliveries to boutiques.

DRIVE HIGH-END BUSINESS

• Work closely with regional high-end team on developing local high-end actions and fulfilling local high jewellery / high watch needs
• Plan and manage high jewellery events and boutique routings—product selection, routing calendar.
• Monitor and analyze high end sales— actual and to be invoiced (TBI) sales. Challenge and keep close tracking on retail’s TBI invoicing schedule, provide timely updates to regional high-end team.
• Provide accurate sales forecasts to global / regional high-end teams.
• Manage daily transfers and operations of high jewellery and high-end watches.
• Drive implementation of global / regional commercial policies and other high-end guidelines.
• Work closely with boutiques on managing customer requests.
• Work closely with after-sales service to drive local quality control processes and handle quality issues.

PARTNERSHIP WITH RETAIL

• Provide strategic advice and develop action plans with retail team and boutiques
• Conduct quantitative analysis on product actions and collect qualitative feedbacks from retail
• Define KPIs and drive retail performance by identifying merchandising gaps
• Propose monthly boutique sales target, with respect to sales forecast, trends and stock availability
• Calculate WFJ monthly commissions and incentives in accordance with the commission scheme

PARTNERSHIP WITH FINANCE

• Formulate annual and quarter budgets. Align with Finance on sales projections during each budget cycle and monthly re-forecast.
• Work closely with Finance on any actions impacting Losses & Obsolescence (L&O), including Months of Coverage (MOC), staff sales planning, Merchandise on Loan (MOL)
• Conduct annual high end consignment stock take in boutiques with Accounting in accordance with legal requirements
• Review and develop business reporting and finance monitoring tools

PARTNERSHIP WITH IT

• Conduct constant review of local processes and systems, propose needed improvements
• Coordinate with IT on system development and enhancement projects, and manage projects roll out

SUPPORT TO INDONESIA

• Work with the local merchandising team on action plans to build a healthy stock assortment, including review of stock coverage and model stock
• Onboard the team on the Division/Regional guidelines/strategies on WFJ business, supporting on their local adaptation of this
• Act as the advisor to the merchandising team in each forecast cycle and novelties planning
• Share advise and best practice to the team that can improve efficiencies and processes

You are energised by

• Leading and collaborating with diverse teams at all levels of organization.
• Being agile, flexible and able to deal with ambiguity.
• Leading courageously and able to challenge the status quo.
• Influencing critical topics and facilitating meaningful conversations in a non-hierarchal way.
• Building and leading teams aligned by a shared vision.
• Working in a highly collaborative and matrixed environment.
• Thriving to deliver in a fast-paced environment

What you will bring

• Minimum 8 years’ experience in Merchandising, preferably from a luxury Watch and Jewelry Brand.
• Client-Centric mindset and capabilities to connect with high-net-worth clients
• Passion and charisma
• Commercial and business driven mindset and capabilities
• Excellent business acumen and retail sensitivity
• Strong entrepreneurial spirit
• Strong analytic skills with strategic vision
• Exceptional strategic thinking and planning, with passion for luxury retail and WFJ
• Multi-cultural sensitivity
• Transformative leadership and performance-mindedness

What Chanel can offer you

• Brand Legacy: In-depth exposure into the brand and cultural evolution of the House of Chanel.
• Leadership: Collaborate closely with Regional leadership to support strategy building
• Talent Development: Chanel is committed to developing and empowering our people.
• Collaborative Culture: Be part of a collaborative and inclusive culture, where diverse perspectives are valued, and partnerships are fostered across functions and regions.
• Support and Resources: You will have access to the resources, support and infrastructure needed to continue to grow successfully.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.

About the Role

CHANEL is committed to safeguard the incomparable quality of each creation.

Engage the consumer of today and tomorrow of the brand by providing unsurpassed services to all clients showcasing the eminence of Chanel products and our artisanal savoir faire.

Reporting to the Quality Control & After Sales Service Manager Supervisor, this position is responsible for delivering a professional and seamless Quality Control, Repair and Care support to the brand by providing ultimate standards of our Quality & After Sales services to the retail team.

What impact you can create at Chanel

Manage Quality Control and Repairs (Fashion)

• Working in collaboration with the Global/ Regional team, to disseminate product quality alerts to relevant business partners.
• Work with Product/Retail & DC teams, organize and monitor QC process on all incoming and outgoing shipments for Fashion & WFJ products
• Submit monthly and ad hoc Quality and repair issues reports to Global/Regional for quality analysis
• Work with Local/Regional/Global teams on repair feasibilities and follow-ups
• Organize and coordinate QC and Repair schedules to meet deadlines
• Ensure highest standards in all aspect of the service provided throughout the repair process
• Adherence to brand guidelines and quality standards

Develop Exceptional Customer Care Solutions

• Elevating the after sales experience & delivering exceptional After Sales Service experience with the ability to offer Quality Assurance and repair feasibility advice and escalate issues, where necessary.

Foster Innovation & New Initiatives

• Liaise with Global/Regional/other markets on best practices, adaptations, and local requirement and standard throughout entire project execution, respecting the project schedules and work plan
• Support new system implementations, and perform UAT and project review and submit reports to Global/Regional teams.
• Support project performance to identify areas for improvement, and propose adjustments as needed.
• Provide project updates on a regular basis to various stakeholders about strategy, adjustments, and progress.

Operational Excellence

• To optimize and improve processes and the overall approach to meet KPIs and SLAs by monitoring backlog reports and follow up with respective parties
• Collaborate with retail team to share QC and repair topics during morning briefings
• Ensure policies, operational standards and procedures are understood and adapted whilst proposing improvements as relevant.
• Support ad-hoc duties and back up for team members.

You are energized by

• Working in a highly collaborative environment. Being a true partner to the business stakeholders across the organization.
• Enthusiastic about new technology and data, to improve processes and standards of After Sales Service
• An environment that advocates listening, co-creation, inclusiveness, user-centricity, and agility in designing holistic solutions
• A workplace where we provide you opportunities to drive values in areas where you are good at and support you to be at your best.

What you will bring

• At least 3 to 5 years of relevant experience in after sales and/ or product quality control or project management roles.
• Critical thinking, problem solving and analytical skills to better understand the business landscape and evolving client expectations and identify opportunity to enhance client experiences.
• Resilience in dealing with difficult situations and a willingness to reflect and embrace continuous self-improvement and development whilst encouraging and guiding the team to do the same.
• Good communication skills & Tech Saavy with the ability to navigate operating systems across platforms and channels
• Client- Centric & thrives working in a fast-paced and dynamic environment

What Chanel can offer you

• The opportunity to work with one of the world's most iconic luxury brands.
• Ongoing training and development to enhance your skills and knowledge.
• A supportive team environment where your contributions are valued.
• Competitive compensation and benefits package.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

About the Role

The luxury retail environment in Southeast Asia has been rapidly evolving, reflecting the region's economic ascent and cultural vibrancy. As we look ahead, this market is set to continue its transformation in the years to come. Advancing on its strategic intent of achieving “Uncontested Brand Leadership through a Transformative and Inclusive Organisation”, Chanel Southeast Asia and Australia & New Zealand (SEAA) Region will focus on building and strengthening solid foundations and investing ahead of the curve to become the decisive brand leader in every market.

The President's Office aims to elevate strategic planning and governance, drive business development, build insight, foresight, and external partnerships, as well as orchestrate change management. The primary mission for the Process and Governance Lead, SEAA, is to support the SEAA President’s Office by leading the orchestration of the SEAA region's leadership team planning cycle and governance committee. The goal is to enhance fluidity, efficiency, and transparency throughout the cycle and governance process.

What impact you can create at Chanel

As part of the SEAA President’s Office, you will be supporting the SEAA leadership team members and collaborating closely with market, regional and global divisions/functions:

• Organise, coordinate, facilitate, minute, and evolve the SEAA region leadership governance committee flow in different cadence.
• Define agendas for the governance committee bodies (business and operation communities), working in collaboration with the governance connectors of the company.
• Support and contribute to the operationalisation of the yearly planning cycles and its impact on the Leadership team’s governance flow.
• Enhance leadership team and governance committees’ efficiency by ensuring that each key initiative has proper governance, with clear objectives, deadlines, and communication of expected outcomes.
• Drive accountability through facilitation, follow-up and tracking of the progress of executive meetings. Maximise efficiency and effectiveness of the leadership team, implementing continuous improvement.
• Assist the President’s Office in engaging the leadership community across regions and markets, funnelling appropriate topics to relevant stakeholders and decision-makers, and communicating decisions throughout the organisation.

You are Energised by

• Gaining firsthand exposure to business strategy and corporate operations with a holistic perspective.
• Being part of an organisation’s growth in the vibrant and dynamic SEAA markets.
• Collaborating with diverse cross-functional teams, fostering a culture of inclusivity, and leveraging collective expertise.
• Committing to continuous improvement and setting new benchmarks in business performance, governance excellence, and customer engagement within the SEAA markets.

What you will bring

• Concrete experience with proven track record in supporting corporate governance/board meetings or a similar capacity.
• Ability to work in an international and complex environment.
• Exceptional planning, coordination, and problem-solving skills, including the use of relevant tools and communication channels to dissect problems.
• A self-starter with the capability to work proactively and bring structure to ambiguous or uncertain environments.
• Resourcefulness in navigating complex scenarios with the skill to access the right resources and information.
• Excellent communication and presentation skills with the ability to articulate complex ideas in a simple, clear manner.
• Proficiency in English (oral and written) is a must.
• Ability to influence across the organisation at senior levels by acting as a proactive and trusted advisor in orchestrating topics of different nature and addressing issues as they arise.
• Strong interpersonal skills, with the ability to work effectively as part of a cross-functional team and interact with all levels within the organisation.

What Chanel can offer you

• Brand Legacy: In-depth exposure into the rich brand and cultural evolution of the House of Chanel.
• Leadership: Collaborate closely with Market, Regional and Global leadership to develop strategic goals.
• Talent Development: Chanel is committed to developing and empowering our people.
• Collaborative Culture: Be part of a collaborative and inclusive culture, where diverse perspectives are valued, and partnerships are fostered across functions and regions.
• Support and Resources: As a leader at Chanel, you will have access to the resources, support and infrastructure needed to continue to grow successfully.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.

Reporting to Head of Financial Accounting & Reporting, the incumbent will be responsible for managing the overall month end closing for Singapore, Malaysia, Thailand and Vietnam markets in APAC. He/she is expected to:

• Be the gate keeper to ensure the overall service delivery (i.e. accuracy and quality) of financial and accounting function in the cluster based on the agreed service level agreements (SLAs) & defined closing mechanism. Perform final review before publishing our financial numbers to local/regional/global and approval of overall end to end process & its quality
• Act as the owner of preparing financial statements & external reporting up to local statutory requirements after final review
• Look after the financial integrity, for market CFOs, of overall finance related processes, governance and meet with Chanel & local statutory requirements
• Provide sufficient training & coaching to all individual financial accounting & reporting managers & accountants in the team with advanced proficiency of financial and operational knowledge including system knowledge to perform daily operation
• Orchestrate strong collaboration between various teams in the finance community to achieve month end closing in good quality and timely manner
• Assist Head of Financial Accounting and Reporting to plan out the right level of resources to meet with future business growth and reporting statutory demand
• Monitor operational performance via KPIs and other automated / self-serviced reports to look for continuous improvement.
• Interpret the defined Key Risk Indicator (KRIs) to provide insight to market CFOs and execute the relevant mitigation plans to address the identified risks
• Monitor updates in accounting standards / legislation on reporting and create awareness among the team

Academic/Professional Qualifications

• University degree
• CPA/CA/ICAA or equivalent

Work Experience

• Minimum 8 years of working experience, inclusive of 4 years of managerial experience
• Big 4 audit experience is an advantage
• Experience working in Shared Service Center is an advantage
• Solid expertise / operational know-how of all finance processes (AP, AR, GL, inventory accounting, etc) and understanding of market specificities
• Fluency in English is a must

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.

CHANEL is a privately-owned company whose values are grounded in creating the conditions for people to perform at their best, feel fulfilled and confident in their work. We care deeply about our employees and strive to create a safe environment that values people’s humanity and uniqueness so that they are free to bring their full selves to work and to their life’s calling.

At CHANEL, being a purposeful and human-driven employer means being intentional, meaningful, and caring in inspiring our people; fostering an environment that reflects our strong values; encouraging and enabling inclusion and investing in work and workplace that foster collaboration and well-being. This is critical for the long-term success of our business.

We are looking for a Logistics Manager to provide leadership to the warehouse operations. You will balance the inbound and outbound delivery of goods with cost objectives, drive collaborative supply chain improvements, and support internal and external customer service by managing and nurturing the warehouse teams. You will collaborate with various departments to plan logistics activities, ensuring that key performance indicators (KPIs) are met as per the service level agreements (SLAs).

Key Responsibilities:

Acting as a key business partner for all topics related to Operations, including but not limited to logistics, order processing, supply chain efficiency, risk management and overall site security.

1. Logistics / Operations:

a) Stock management: Establish strategies and objectives to ensure effective inventory management through regular cycle count and stock take. Working closely with various departments to plan logistics activities in ensuring KPI targets as per SLAs are met. Provide qualitative and quantitative feedback of any deviation to policies which include the reporting, checking, and highlighting of stock which are damaged, returns, discontinuity, old stock batches as well as items that are over-stocked and in deviation to shipment.

b) Inventory Forecasting and Allocation: Manage and monitor inventory forecasting by working closely with divisional teams; Participate in monthly forecasting activity for FBP orders; Review Fashion boutique ordering processes to improve efficiency and ensure that the right stocks are delivered at the right time effectively.

c) Management of Shipment: Manage & monitor in-coming from Global and out-going shipment for local and exports, to provide warning of delays and overstock, Establish operational procedures for verification of incoming and outgoing shipments, supervise freight forwarder on import & export activities (ensure prompt delivery)/ customs issues/ product registration, in charge of claim issues if shipment have any discrepancies

d) Stock deliveries: Ensure efficient management and control of stock deliveries. Ensure all stocks are checked, packed and verified in accordance to documentation given, plan, organize and coordinate deliveries to ensure maximization of trips and delivery requirements. Manage 3PL delivery contracts and suppliers.

e) Standard Operations Policies & Compliance: Write and update Standard Operating Procedures (SOP), ensure guidelines are followed and implemented

2. Responsible for leading a team in the management of warehouse operations to achieve the operations key performance index and the required service standards:

a) Plan resource staffing and review frequently if any adjustment is needed.

b) Ensure efficient performance of duties by warehouse personnel and maintain good working relationship with all business divisions

c) Ensure that warehouse personnel are informed of changes to company policies, work procedures and activities etc

d) Liaise closely with HR Manager for any issues pertaining staff welfare, discipline, performance etc

e) Support as well as foster good working relationships with other departments and ensure receptiveness to their specific needs.

f) Provide training & development and conduct performance discussions with staff

3. Others :

a) Management of carnet, press rack and Return Goods Authorization (RGA) for repair items

b) In charge of consignments and High Jewelry (HJ) pieces in relation to HJ exhibitions.

c) Continuously keep abreast of and advise management regarding changes or latest trends in warehouse management practices

d) Any other related ad-hoc projects: e.g. any global or regional supply chain project, staff sales support, etc

Academic / Professional Qualifications

• Qualifications in Warehousing/ Supply Chain/Risk Management are needed

Work Experience

• At least 10 years experience in logistics/ warehousing functions with a minimum of 5 years in supervisory/ management capacity
• Experience in managing custom clearances and a working knowledge of shipping documentation is a must.
• Luxury experience preferred
• Experience in distribution Center relocation is preferred

Required Competencies

• Excellent analytical and problem-solving skills
• WMS experience
• Good PC skills to handle MS Excel, Word, PPT, Lotus Notes etc.
• Good command of English
• Has high Integrity
• Advocate transparency
• Advocate continuous improvement and able to lead change as needed
• Confident, professional and hands-on team player
• Has initiative, conscientious, resourceful and delivers on promises
• Organized with good time management skills
• Persuasive in communicating ideas to others
• High energy levels with strong self-motivation to perform and deliver results
• Ability to multitask
• Excellent interpersonal and communication skills, both internally and externally with the customers

Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.

Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.

Mission:

Engage the consumer of today and tomorrow to the brand by providing unsurpassed service to all customers in ensuring high image standards in the boutiques at all times.

Job Purpose:

This position is responsible to deliver the brand image through providing ultimate standard of after sales support and advice to our staff and clients in the boutique.

Key Responsibilities:

Support Fashion Advisors on more Complex Cases (20%)

• Provide support to Fashion Advisors & the current In Boutique After Sales Specialisit team, so that they may provide appropriate After Sales advice to clients, especially for more complex cases.
• Works with Fashion Advisors to ensure close follow up for all after sales cases and provide prompt and regular updates (eg technical aspects) to clients.
• Provide technical after sales advice to clients in the boutique as necessary.

Elevate After Sales Process & Elevate Know-how in Boutique (25%)

• Coach Fashion Advisors on simple product diagnosis, and to differentiate between repair and care services (initially for Handbags and WOC, to be expanded to other categories TBA)
• Validate the initial diagnosis done by Fashion Advisor.
• Guide Fashion Advisors as needed to ensure details & services are updated correctly in the CASS system with the correct estimate quotation.
• Guide Fashion Advisors as needed to perform the “authentication” quick check on all products received.
• Take clear photos of the general conditions and areas of requested service to be uploaded in CASS.
• Collaborate closely with Repair Centre on CASS follow up and repair/care status

Promoting the right “After Sales” mindset and culture in Boutique (25%)

• Share and infuse the rationale of “CHANEL & Moi” to the Boutique team.
• Work with Boutique Management to support Fashion advisors to elevate the After-Sales experience for their respective clients.
• Collaborates with Boutique CEM Expert on loyalizing After Sales Clients through instilling confidence and the right mindset in engaging After Sales Clients.
• Assist in CASS user trainings at boutiques and attend morning briefings to share Quality and After Sales topics.

OTHERS (30%)

Administration/Coordination/ CASS update

• Update additional status/remarks in CASS system and repair form where applicable
• Indicate clearly the status/conversation with clients of the repair on both CASS/repair form and communicate to Repair Centre on the needs of clients
• Validate Client contact details in the system (eg email, phone number, mode of communication)

Quality Control:

• Work closely with the boutiques and consolidate clients’ feedback on product quality concerns and feedback to QCASS Manager
• Disseminate product quality alert to retail team when necessary.

Reports:

• Track Commercial decisions and reasons and work with Boutique Management and QCASS Manager on actions plans to address issues and gaps

Repair & Care Stock Maintenance:

• Maintain clients’ repair and care inventory and perform stock-take exercise in boutiques on a weekly basis
• Work with Fashion Advisors to contact and remind clients on collection of items

Person Specifications:

Academic / Professional Qualifications

• Senior High School Graduate
• Good command of computer skills

Work Experience

• More than 5 years relevant experience in after sales and/or product quality control field

Required Competencies

• Strong team player with a client centric mindset
• Excellent communication and interpersonal skills
• Experience in handling luxury product repair work
• Pleasant disposition and personality
• Highly adaptable to a fast-paced and dynamic environment
• Willing to work boutique operating hours including weekends and public holidays

Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.

Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.

The Deputy Head of Boutique plays a pivotal role in the day-to-day management of our boutique. You will lead your team in engaging and delighting our clients by providing personalized services. With your experience in retail, you will drive effective day-to-day operations in the boutique. You will also ensure high image standards in the boutique at all times while being committed to the retail employee’s personal and professional development and growth.

You will be instrumental in supporting the Head of Boutique, to reinforce, communicate and the Chanel Difference on the boutique floor to ensure luxury retail leadership.

Leveraging your unique experiences, Chanel will enable you to:

• Manage and inspire Fashion Advisors by being a role model
• Mentor, coach and actively participate in their professional development
• Set up effective communication channels within the boutique team to foster open communication
• Build a client-centric boutique team that emphasizes on client engagement

You are energized by:

• Taking care of and managing a team
• Translating goals into actions
• Supporting your team members’ personal growth and well-being
• Role modeling high standards in all aspects of client service

What you can bring to the team:

• Proven track record of effectively managing a small team
• A keen eye for details
• Excellent problem-solving skills
• An empathetic and caring role model

Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.

Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.

For interested applicants, please submit your resume here: https://cc.wd3.myworkdayjobs.com/en-US/ChanelCareers/job/Deputy-Head-of-Boutique_JOBREQ00083915?locationCountry=80938777cac5440fab50d729f9634969

Job Purpose:

This role will support providing excellent client experience at CHANEL in-house workshop.

Acting as an ambassador for the brand, you will be responsible for delivering a professional and seamless Quality Control and Repair support to the brand by providing ultimate standard of our Quality & After Sales services to the retail team.

You will work closely with the Retail team and Repair Team at Local level pertaining to all aspects Quality Control and repair management of Chanel watches.

Key Responsibilities:

• Perform in-house QC and repair services for Chanel watches
• Quality Control of all watches for existing stocks, consignment and new shipment, clients’ watches upon request

o Complete QC checklist for every watch

o Provide quality advise and service proposal on defective

pieces.

• Watch Repairs

o Diagnose non-working watches and complete diagnosis

report.

o Provide service proposal according to professional standard

o Repair watch on approval

o QC repaired watches to ensure all functional aspects are

restored to factory standard

• Offer technical advises to internal and external customers on product quality and functionality
• Monitor KPIs to ensure smooth and efficient quality repairs according to SLA
• Identify and report quality issues encountered while repairing items from stocks and clients
• Work in accordance with Global guidelines
• Proactive in making enhancement to improve efficiencies and productivity

Person Specifications:

• Academic / Professional Qualifications
• Diploma / Certificates in technical fields
• Must be fluent in English
• IT system literate and able to navigate across platforms and channels

Work Experience

• Minimum 2 years and above of exposures and experiences in watch repairs

Required Competencies

• Passionate about the world of watchmaking
• Team Player
• Proactive, and willingness to learn and grow
• Good eyesight with excellent attention to details
• Enthusiastic, neat and well organized
• Patient and able to concentrate and persevere
• Reliable, work dynamic

Key Responsibilities:

Be CHANEL Ambassador: Brand, Creativity & Expertize and Style at all times

• Create Desire and build Chanel Dream by sharing with Passion and the art of story telling The Chanel Difference (Heritage & Modernity, Product Craftsmanship, unique Brand positioning)
• Further inspire the customer through styling advise and commitment to respect her uniqueness while helping her to find in all of our product offering what will truly and intimately fit her
• Rely and nurture his or her knowledge of the Luxury Industry and Fashion trends to advise clients with an insightful eye

Create the Ultimate Service Experience in Boutique and during Event

• Reflect the Image Standards of the House: Grooming, Gesture and Language. Show warmth, sophistication and refinement in all circumstances
• Maintain VM standards & Boutique overall condition front and back of house (clean, safe, comfortable)
• Welcome all clients with sincerity and generosity and guide them throughout the boutique. Take care and advise client with the highest standards in mind together with a personalized touch
• Help to elevate and align the WFJ Client experience with Fashion
• Fully understand the After Sales service policy. Pamper all After Sales Service Clients. Strive for excellence in handling objections or conflicts and turning them into opportunities
• Able to carry out simple interventions : bracelet sizing, change of bracelet, time-setting, cleaning
• Propose any other Chanel Service to enhance service experience (Proactive service, Home delivery, alteration if applicable...)
• Participate to High Jewelry events and contribute on developing visibility and awareness within Fashion & WFJ customers
• Collaborate closely with the Style Expertize Team during Mix & Match opportunities (Style exercise, Fashion events, New launches)

Coach, share Knowledge and be the Ultimate Reference in Watch making and Fine Jewelry in local market

• Support FAs to reinforce their confidence and develop their knowledge on WFJ, as well as supporting all FAs in presenting Watches and Precious Jewelry as part of the CHANEL silhouette
• Support new comers on basics (collection, movements, CHANEL expertise): on-the-job training, coaching
• Contribute on developing visibility and awareness within the Fashion team of the High End segment
• Promote collaboration and synergy within the NAC Hub, and with other boutiques

Foster long lasting relationships with clients today and tomorrow

• Build a true understanding of client personality, style and lifestyle by showing true appreciation and respect
• Set up a privileged relationship based on trust, professionalism and WFJ advise
• Develop own client portfolio with support of Retail CEM / CEM expert :
• Follow up on assigned client portfolio and retain relationship with client in the long term
• Identify and engage new clients with potential (New client from Fashion, Conversion of After Sale clients, Reactivation of lapsed WFJ clients)
• Build in depth client intelligence through accurate and qualitative client data capture
• Proactively share with Boutique Leadership client feedbacks on products, service standards, client needs / expectations, client experience, client behavior / trends etc.

Contribute Qualitatively & Quantitatively to WFJ and Fashion boutique performance

• Clearly understand his or her own business objectives. Set the right plan in motion to successfully achieve targets : knows well stock inventories, propose alternative, demonstrate good selling and closing skills
• Contribute actively to the performance of the High End segment
• Participate in the animation of Morning Briefings & Meetings. Actively share relevant information on products and client feedbacks
• Ensure smooth & efficient boutique operations as assigned. Strictly comply with Boutique SOP on - but not limited to :
• Merchandising : handling movements, stock status
• Registration process: new customer, CASS…
• Safety of clients, staff and merchandise

Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.

Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.

Key Responsibilities:

• Perform general logistics activities such as managing inventory control, including receiving, inspecting, and storing goods
• Perform quality and quantity check prior to delivery (pick and pack) and upon acceptance at warehouse
• Perform scheduled weekly, bi-weekly or monthly physical cycle count
• Carry out housekeeping of warehouse and maintenance of equipment
• Ensure daily tasks performed comply with workplace health and safety
• Support the supervisors with any assigned special projects within stipulated timeline
• Perform ad-hoc tasks assigned by the Immediate Supervisor as and when required

Requirements :

• At least 2 years of relevant working experience in logistics environment
• Can-do attitude and a team player ensuring smooth and effective daily operations
• Meticulous, able to adapt, prioritise, exercise initiative, manage pressure, multi-task and work independently
• Demonstrate problem-solving skills
• Able to develop and implement warehouse policies and procedures to optimise operational efficiency

Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.

Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.

Assistant Boutique Manager

We are looking for a Assistant Boutique Manager to lead and inspire an energetic and passionate team who are dedicated to creating experiences with our clients.

Through a keen sense of business acumen, we expect our Boutique / Counter Manager to lead retail activities that contribute to the brand’s image and leadership in the market by liaising with field, corporate and global functions. You will thrive in this role if you are able to think ‘outside the four walls’ and always have the entire client pathway in mind, including the omni-channel context.

Leveraging your unique experiences, Chanel will enable you to…

• Share brand vision and culture, blend it into story-telling and client experience
• Lead a scaled team to achieve sales targets and support performance of individuals to meet KPIs
• Partner with learning team to coach and develop team. Nurture talent for pipeline building
• Ensure operational procedures according to guidelines and optimize in-store operational efficiency
• Deliver excellent and unique client experience, retain and grow client loyalty

You are energized by…

• Opportunities to be influence business strategies by sharing observations of competition, business trends and client insights
• Identifying business opportunities and develop business initiatives in line with the brand vision and strategy
• Leading with professional coaching partners in enhancing team performance and development
• Being the CHANEL Ambassador by ensuring brand image, service and client experience in store

What you can bring to the team…

• Strategic and entrepreneurial thinking to drive business results with holistic planning
• Excellent leadership skills to drive execution, collaboration, partnership and client experience
• Role model coaching mindset and behavior in empowering and developing team to perform
• High sense of curiosity, agility, self-motivation and continuous learning spirits
• Appreciation for art, luxury and beauty

Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.

Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally

Job Purpose:

To provide excellent & creative visual merchandising directions for your product line and designated markets to ensure brand’s high quality, homogenous image and proper merchandising execution across the regions.

Key Responsibilities:

• Ensure proper merchandising execution throughout the region through creating different guidelines for visual layouts, display planogrammes, and boutique animation design direction for the region.
• Conceptualize, create and develop innovative displays and events for different campaigns that are consistent with the brand image.
• Educate and train different countries through continuous communication and providing design solutions on various projects.
• Manage and train juniors to develop the eye for aesthetics while learning technical construction techniques that may impact the design creations, and how to support markets effectively in their key projects and day-to-day issues.

Academic / Professional Qualifications

• Degree in Interior Design, Industrial/Product Design, Visual Communication/Graphic Design, or Multimedia.

Work Experience

• At least 8 years working experience in visual merchandising / graphic design / events design environment, preferably with cosmetics or luxury consumer industry.

Required Competencies

• Strong leadership skills
• Able to work independently and in a team
• Dynamic, creative, self-motivated & well-organized with a strong sense of urgency and deadlines in projects and tasks
• Proficient in Illustrator and Photoshop. Knowledge of 3D Studio Max, Indesign and Microsoft Office software is ideal
• Able to adapt in a fast-paced environment with multi-tasking capacity and work under pressure

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL

Job mission

The Supply Chain function plays a key role in ensuring products are available to our clients in a timely and efficient manner, minimizing wastage, controlling inventory and planning. In turn, these activities support the financial health of the House. In addition, the Supply Chain team leverages the After Sales Service team to elevate client experience and to encourage loyalty, supporting the lifecycle of the products, also driving sustainability.

The incumbent will be a transformative leader with extensive knowledge of logistics in Singapore and a long-term, data driven approach to decision making. They will be heavily invested in developing their team and preparing the next generation of leaders whilst role modelling the leadership attributes of Chanel.

What you will do

The incumbent will be responsible for leading the supply chain organisation spanning the Distribution Centre and After Sales Service team, ensuring all functions enable the strategic objectives of each of the business divisions, whilst driving efficiency and client centricity – both internal and external clients.

• Develop a Vision for Supply Chain in Singapore to support the future business needs.
• Leading and driving the evolution of the supply chain organisation and to make the appropriate changes as needed.
• Optimise the operational flows (including inventory planning and control); develop and implement best practices.
• Formulate the strategies on waste management (i.e. optimise purchase, consumption and recycling)
• To elevate the QC and ASS function and to make it a strategic enabler in elevating our customer experience and to bring them back to the boutiques for repeated purchase
• Being at the forefront in leveraging innovation to elevate the services and support provided to the House in achieving its Vision and Mission
• To provide the tools and resources required in supporting the e-commerce and digital initiatives of the House
• To develop and grow our talents and to strive for a highly engaged workforce
• Provide coaching to the next generation leaders of the Supply Chain function on their leadership skills and elevating their knowledge to cope with their day-to-day works and challenges
• Act as a key partner with supply chain regional teams to ensure the most effective supply chain model for Chanel in Singapore.
• Partner the business divisions to enhance operations, inventory management and controls and drive financial health.

What you can bring to the team

• You will be an experienced Supply Chain Leader with a minimum of 15 years’ experience gained from sizeable multinational companies.
• Innovative and willing to think out of the box and with the courage in trying out new way of doing things
• Strong influencing skill along with an analytical & people-oriented mindset
• Excellent interpersonal and communication skills and the ability to build a good relationship and partnership with people from different levels in the organization and with different styles
• Able to demonstrate good business acumen and sensitive to the changes in the external business, economic and people environment
• Be a people leader and able to demonstrate the passion in developing people and in taking care of their well-being