At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.
Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.
Owens & Minor teammate benefits include:
- Medical, dental, and vision insurance, available on first working day
- 401(k), eligibility after 30 days of employment
- Employee stock purchase plan
- Tuition reimbursement
- Development opportunities to grow your career with a global company
ABOUT THE COMPANY
Apria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful and compassionate people, to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.
$20.52 - $30.09 / Hour
JOB SUMMARY
The Dispatcher – CMV will provide excellent customer service and product information, solutions and relevant details to patients and providers. Most importantly, this position provides above and beyond communication with our patients so that they feel heard, understood, valued and more connected with Apria. Key responsibilities for creating a positive, patient-centric environment include:
- Build customer loyalty and retention.
- Support our Field teams, Operations and Sales, by delivering timely feedback that empowers our teams to deliver exceptional patient experiences.
- Critically problem-solve common complaints by flagging trends and partnering cross-functionally to recommend and implement preventative measures.
- Proactively create a better patient experience.
- Be a champion of the employee experience and drive our unique company culture.
- Support the development and implementation of employee programs that nurture our company's core values to engage employees and create a positive culture.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Demonstrates professional etiquette and courtesy when interfacing with customers and technicians regarding issues that impact the delivery and ability to effectively route a work order to a technician.
- Assist patients in solving problems regarding equipment use.
- Responsible for performing routing and dispatching activities.
- Routes all same day deliveries according to Logistics policy and procedures.
- Schedules and organizes daily deliveries and pick-ups for delivery employees according to geographic area and availability of delivery employees.
- Schedules additional deliveries as patient and referral requests are received.
- Responsible for monitoring a drivers’ progress and communications to and from patients and referrals regarding errors in addresses, time frames, and any other work order issues that negatively impact the routing of a delivery or missed time windows.
- Updates ACIS and the Standard Route Maintenance when necessary.
- Reviews Logistics Reports to monitor inefficiencies and compliance of route order completion.
- Ensure patients do not suffer service failures and communicates with the branch staff the date of patient’s next delivery and cycle that patient is placed on if needed.
- Compiles data on delivery productivity, such as number of stops made and number of miles driven.
- Assists delivery employees with special orders and equipment.
- May deliver and/or pick up equipment for home healthcare patients. Including, set up and instructing patients on the basic use of the equipment.
- May assist delivery employees with the loading of trucks when necessary.
- May Route and Dispatch for other locations if needed.
- Performs other duties as required.
SUPERVISORY RESPONSIBILITIES
MINIMUM REQUIRED QUALIFICATIONS
Education and/or Experience
- High School Diploma or equivalent required.
- At least three years of logistics-related work experience required.
- Minimum of three years driving history required.
- Must be at least 21 years of age or older at the time of hire.
- Must meet job-related requirements to comply with D.O.T., F.D.A. and Joint Commission regulations.
SKILLS, KNOWLEDGE AND ABILITIES
- Patient-Focused: You start with the patient and work backwards. You invest the time and energy to understand the patients’ objectives, then tie all your activities directly to the achievement of those objectives.
- Action-Oriented: You thrive as a self-starter who proactively senses and responds to problems and opportunities and requires minimal supervision.
- Collaborative: You love teamwork. Your colleagues love having you on the team. You work well across functions and groups.
- An Effective Communicator: You write and speak clearly, concisely and with a spirit of partnership. You actively inform and inspire with your messaging. You speak plainly and are transparent with your business colleagues.
- Energetic & Passionate: Your passion and energy for health and well-being is deeply founded in your desire to help others and to be a positive role model.
- Relationship Builder: You excel in getting people involved and building a network of contacts that allow you to multiply your influence on the organization.
Certificates, Licenses, Registrations or Professional Designations
- Must possess a valid driver’s license
Computer Skills
- Intermediate skills in Access, Excel, PowerPoint, MS Project, Visio, Word
Language Skills
- English (reading, writing, verbal)
Mathematical Skills
- Intermediate level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.
PHYSICAL DEMANDS
This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. Employees in this position must be physically able to efficiently perform the essential functions of the position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the position, upon request.
- Regularly required to use hands to write, use computer, operate a motor vehicle, use a hand held device, telephone and use a document imaging system and manipulate documents.
- Regularly required to read documents and write neatly, legibility and transcribe accurate information and numbers/values.
- Employee continually engages in activities that require talking and hearing.
- This position requires frequent variations including sitting, walking, standing, kneeling, reaching or stooping.
- The employee must possess and maintain a valid driver’s license, specific to vehicle operated in the conduct of this job.
- Specific vision abilities required to perform this job safely include close vision, distant vision, night (low to limited light) vision and the ability to adjust focus to work on a computer and read documents.
- Strength Aspects:
- Occasionally required to stand and lift objects from 1” to 36” high with weights ranging from 10 lbs - 160 lbs, and carry objects for distances ranging from 1 ft -350 ft, including travel up and down stairs or in elevators.
- Occasionally required to push or pull objects weighing from 20 lbs – 60 lbs, up and down stairs, through doorways and thresholds, using dollies or carts, or on flat or angled surfaces which may include outdoor surfaces, carpeting or smooth floors. Distances pushed or pulled could range from 1-25 ft on average.
- Occasionally required to grip objects with hands, up to 15 lbs of force.
- Occasionally required to grip objects with fingers, up to 10 lbs of force.
- Body Position and Flexibility Elements
- Occasionally required to climb 100 stairs on average ranging from 3”-10” in height,
- Occasionally stepping in and out of company vehicles ranging up to 20” in height.
- Occasionally required to climb ladders up to 10’ high, in general.
- Occasionally required to bend down at the waist to a torso level of 24” above the floor.
- Occasionally required to reach, on average, 20” away from the body.
- Occasionally required to kneel on one or both knees and squat to perform many of the above tasks.
WORK ENVIRONMENT
- The employee is required to inspect and safely operate a motor vehicle during the day and night and in a wide range of weather and traffic conditions.
- The noise level in the work environment is varies based on the locations or activities proximate to which can range from low to high.
- There is moderate exposure to dust, fume, mists and odors.
- Temperature ranges from normal indoor climate-controlled environment in buildings or vehicles and various outdoor conditions and temperature extremes encountered throughout the year in a variety of US states.
- General lighting is generally provided via florescent lighting indoors, and natural lighting outdoors, and low light conditions consistent with outdoor and/or night working environment.
- During off site travel events the employee may be exposed to higher noise levels requiring the use of hearing protection, with moderate potential exposure to moderate dust, chemicals, fumes and odors, as well as cryogenic and cleaning agents.
- During off site travel events the employee may be required to ride in company delivery vehicles and accompany employees on deliveries and enter into patient homes.
- May be required to receive vaccinations and participate in medical assessments and testing consistent with the work environment or patients exposed to.
- Will be required to wear various personal protective equipment consistent with the hazards encountered in this role.
- Will be requires to use hand tools for assembly and repair, material handling equipment, cutting, carrying devices, cleanup kits or equipment.
- May be required to work with cryogenic fluids requiring special precautions and PPE.
TRAVEL
Occasional travel as required.
OTHER INFORMATION
The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform essential functions.
If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.
Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
