Total 13 job vacancies by Animal Friends Insurance

Role overview

Package: Competitive salary with excellent benefits including 24 holiday days (plus your birthday) 2 days off for charity work,
Group life assurance and private medical insurance



Location: We offer the opportunity to work completely from home within the UK, be office based in Borehamwood, or split your time
between home and office.



Full Time: 37.5 hours per week, Monday – Friday between the hours of 8am – 6pm on a weekly rotating shift pattern. Some weekend
work will be required on a rota basis.



Start Date: 18th November 2024



What we look for in you as a Pet Insurance Phone Agent

* Previous experience providing customer service via phone is essential.
* As you’ll be working to KPI’s, experience working within a targeted environment would be an advantage
* Often, you’ll be supporting our customers when their pet is injured or unwell, empathy and professionalism are required as is a
high level of resilience and patience
* Within this busy repetitive role you’ll need to be organised and motivated, with good attention to detail

* Able to easily work from home with a quiet space and good internet connection




What you`ll get up to as a Pet Insurance Phone Agent

To give you an idea what to expect, you`ll be:

* Taking inbound calls from our existing customers providing patient friendly first line assistance with routine enquiries
including how to make a claim, policy cover, changes to customer details and payment queries
* Working within a busy, and at times challenging role, patience and consistency will be key
* Upskilling to support other operational areas with various customer queries via telephone, live chat and email
* Taking part in an in-depth induction and training programme to ensure you’re a technical expert when it comes to answering
customer queries




What we are all about!

Pinnacle Pet UK is a Top 5 UK Pet insurer with a clear ambition to be the leading Pet healthcare and insurance services partner in
the UK.

We are part of the Pinnacle Pet Group (PPG) – a pan European fully integrated pet insurance and health services platform which was
set up as a joint venture between JAB Holding Company and BNP Paribas Cardif. PPG’s ambition is to create the leading pet
insurance and health services platform globally.

Over the last two years, through the success of our partnership strategy, which includes Sainsbury’s Bank, PDSA and Post Office,
we’ve doubled the size of our business. We have ambitious growth plans through UK and European partnerships, and own brand and a
clear vision for the development of our customer and partner proposition.

Not only do we have big ambitions for innovation, customer experience and growth, we also pride ourselves on being a great place
to work. We know not everyone works best confined to the four walls of the office, which is why we embrace hybrid working. Our
teams come together to collaborate in the office when needed, but we also have the space and the freedom to work from home. We
believe people should have the best of both worlds to foster creativity, social connections, shared learning autonomy and
productivity. It helps support a good work-life balance, and it’s the way we want to be.




We are an equal opportunities employer, committed to eliminating discrimination in the workplace and to promoting equal
opportunities for all staff.



We offer accessibility help with application forms which is available via the jobs page of our website.



As an FCA regulated business, we require successful applicants to clear our pre-employment screening process which includes a
credit check and references checks. Under the latest UK Right to Work regulations, we will require successful applicants to
evidence their right to work in the UK, either in person, online, or digitally via a third party subject to circumstances.



Please be aware this advert will remain open until the vacancy has been filled rather than the advertised closing date.
Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.




Phone Agent | Contact Centre | Call Centre | Customer Support | Client Support | Insurance | Customer Service

Job Advert

Sales & Renewals Phone Agent - working for Pinnacle Pet UK, part of the PPG Group




Package: Competitive salary with excellent benefits including 24 holiday days (plus your birthday) 2 days off for charity work,
Group life assurance and private medical insurance




Location: We offer the opportunity to work completely from home within the UK, be office based in Borehamwood, or split your time
between home and office.




Full Time: 37.5 hours per week, Monday – Friday between the hours of 8am – 6pm on a weekly rotating shift pattern. Some weekend
work will be required on a rota basis.




Start Date: December 2nd




What you’ll get up to as a Sales & Renewals Phone Agent




Taking back to back inbound calls, selling insurance products, support the online sales journey & retain customers that are
wishing to cancel their existing policies on behalf of the client in a compliant manner. Promote a positive image of Pinnacle Pet
Group & its client companies whilst actively growing PPG & partners business. Delivering a first-class customer experience whilst
maximising the value of every telephone interaction with all Pinnacle Pet Group client customers.




What we look for in you as a Sales & Renewals Phone Agent




* Previous experience working within a call centre role is essential
* Experience working within a sales or retentions environment is beneficial
* As you’ll be working to targets, experience working within a targeted environment would be an advantage
* Our customer experience is at the forefront of everything we do, so you`ll be passionate about delivering top customer service
* Attention to detail is important as you’ll need to get to know our different policies inside out
* Within this busy role you’ll need to be organised with the ability to work at pace




What we are all about!

Pinnacle Pet UK is a Top 5 UK Pet insurer with a clear ambition to be the leading Pet healthcare and insurance services partner in
the UK.

We are part of the Pinnacle Pet Group (PPG) – a pan European fully integrated pet insurance and health services platform which was
set up as a joint venture between JAB Holding Company and BNP Paribas Cardif. PPG’s ambition is to create the leading pet
insurance and health services platform globally.

Over the last two years, through the success of our partnership strategy, which includes Sainsbury’s Bank, PDSA and Post Office,
we’ve doubled the size of our business. We have ambitious growth plans through UK and European partnerships, and own brand and a
clear vision for the development of our customer and partner proposition.

Not only do we have big ambitions for innovation, customer experience and growth, we also pride ourselves on being a great place
to work. We know not everyone works best confined to the four walls of the office, which is why we embrace hybrid working. Our
teams come together to collaborate in the office when needed, but we also have the space and the freedom to work from home. We
believe people should have the best of both worlds to foster creativity, social connections, shared learning autonomy and
productivity. It helps support a good work-life balance, and it’s the way we want to be.




We are an equal opportunities employer, committed to eliminating discrimination in the workplace and to promoting equal
opportunities for all staff.




We offer accessibility help with application forms which is available via the jobs page of our website.




As an FCA regulated business, we require successful applicants to clear our pre-employment screening process which includes a
credit check and references checks. Under the latest UK Right to Work regulations, we will require successful applicants to
evidence their right to work in the UK, either in person, online, or digitally via a third party subject to circumstances.




Please be aware this advert will remain open until the vacancy has been filled rather than the advertised closing date.
Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.




Call Centre | Customer Support | Client Support | Insurance | Inbound | Customer Service | Retention | Sales

Job Advert





Remote or Hybrid


At Animal Friends, we’re passionate about pets and technology! We're looking for a talented Software Developer with experience in
Angular to join our dynamic team. You'll be part of a fun, hardworking environment where we strive to deliver the best for our
customers and their pets. If you’re ready to make a meaningful impact while working on exciting projects, this could be the role
for you!



WHAT YOU’LL DO:

* Develop and enhance our systems, including front and back-end development.
* Create high-performance, scalable solutions with a focus on security.
* Collaborate with business analysts and technical teams to meet business needs.
* Peer review code and contribute to a culture of continuous improvement.
* Support testing phases (system, UAT) and ensure quality assurance processes are followed.



WHAT WE’RE LOOKING FOR:

* Experience with Angular, HTML5, JavaScript, TypeScript, CSS.
* Having knowledge of Microsoft .Net platforms (e.g., .Net Core, .Net Framework) would be a bonus
* A problem solver who thrives in a collaborative Agile environment.
* A passion for delivering high-quality code and improving customer experiences.



WHY ANIMAL FRIENDS?

* Work-life balance – we value your time inside and outside of work.
* Collaborative culture – you’ll work in a supportive team that values your input.
* Exciting projects – make a real difference with every line of code.




Ready to join a company that combines tech innovation with pet passion? Apply today and help us make a difference!




What Animal Friends is all about!



We are part of the Pinnacle Pet Group (PPG) – a pan European fully integrated pet insurance and pet health services provider. On a
mission to help pets live happy, healthy lives with their pet parents, PPG are committed to supporting the diverse needs of their
customers and colleagues with a clear ambition to become the world leader in pet insurance and healthcare services.

Animal Friends has grown to become not only an award-winning business but one of the largest pet insurance providers in the UK,
with around 500 colleagues helping us to look after over 1 million pets, offering cover for cats, dogs and horses. 

A large part of our success is due to our company values which are the foundation of how we work, we are courageous by continually
looking for new ways to innovate our customers experience and the pet insurance industry. We are kind-hearted with animal welfare
being important to us, we donate and support over 800 charities and conservancies across the UK and worldwide, to date, we have
donated over £8.5 million. And we are passionate about the support we provide to our customers helping them care for their pets.



Benefits of working with Animal Friends

We recognise that your hard work shouldn`t come without its perks, so here`s a little list of some of the things you can expect to
get from us:

* 25 days annual leave plus bank holidays and we give you your birthday off
* Fully paid day off for charity work
* 95% of our employee’s own pets, we’re able to provide up to 50% off insurance along with free access to our Vet consultation
app JOII
* We believe looking after employees’ health is important, so we offer discount on gym membership, access to a Wellbeing hub
* We like to celebrate success and recognise excellent employee performance; we will donate £3k to the charity of our employee of
the quarter’s choice
* Most importantly, you`ll be working within a courageous, passionate and kind-hearted team



Animal Friends Pet Insurance Ltd is an equal opportunities employer and we welcome applications from people of all ages, genders,
ethnicities, nationalities, disabilities, religions, and sexual orientations. Your application will be dealt with in the strictest
of confidence.

We offer accessibility help with application forms which is available via the jobs page of our website.



As an FCA regulated business, we require successful applicants to clear our pre-employment screening process which includes a
credit check and references checks. Under the latest UK Right to Work regulations, we will require successful applicants to
evidence their right to work in the UK, either in person, online, or digitally via a third party subject to circumstances.

Please be aware this advert will remain open until the vacancy has been filled rather than the advertised closing date. Interviews
will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.

All secondment positions have the potential to become permanent in the future, this will be dependent upon business need.



Software Developer | Software Engineer | Web Developer | Full stack Developer | ASP.Net | .Net | API | .Net Core | TypeScript |
MVC | Azure | Angular | MS SQL | DevOps

Role overview

Package: Competitive salary with excellent benefits including 24 holiday days (plus your birthday) 2 days off for charity work,
Group life assurance and private medical insurance



Location: We offer the opportunity to work completely from home within the UK, be office based in Borehamwood, or split your time
between home and office.



Full Time: 37.5 hours per week, Monday – Friday between the hours of 8am – 6pm on a weekly rotating shift pattern. Some weekend
work will be required on a rota basis.



Start Date: 18th November 2024



What we look for in you as a Telephone Customer Service Agent

* Previous experience providing customer service via phone is essential.
* As you’ll be working to KPI’s, experience working within a targeted environment would be an advantage
* Often, you’ll be supporting our customers when their pet is injured or unwell, empathy and professionalism are required as is a
high level of resilience and patience
* Within this busy repetitive role you’ll need to be organised and motivated, with good attention to detail

* Able to easily work from home with a quiet space and good internet connection




What you`ll get up to as a Telephone Customer Service Agent

To give you an idea what to expect, you`ll be:

* Taking inbound calls from our existing customers providing patient friendly first line assistance with routine enquiries
including how to make a claim, policy cover, changes to customer details and payment queries
* Working within a busy, and at times challenging role, patience and consistency will be key
* Upskilling to support other operational areas with various customer queries via telephone, live chat and email
* Taking part in an in-depth induction and training programme to ensure you’re a technical expert when it comes to answering
customer queries




What we are all about!

Pinnacle Pet UK is a Top 5 UK Pet insurer with a clear ambition to be the leading Pet healthcare and insurance services partner in
the UK.

We are part of the Pinnacle Pet Group (PPG) – a pan European fully integrated pet insurance and health services platform which was
set up as a joint venture between JAB Holding Company and BNP Paribas Cardif. PPG’s ambition is to create the leading pet
insurance and health services platform globally.

Over the last two years, through the success of our partnership strategy, which includes Sainsbury’s Bank, PDSA and Post Office,
we’ve doubled the size of our business. We have ambitious growth plans through UK and European partnerships, and own brand and a
clear vision for the development of our customer and partner proposition.

Not only do we have big ambitions for innovation, customer experience and growth, we also pride ourselves on being a great place
to work. We know not everyone works best confined to the four walls of the office, which is why we embrace hybrid working. Our
teams come together to collaborate in the office when needed, but we also have the space and the freedom to work from home. We
believe people should have the best of both worlds to foster creativity, social connections, shared learning autonomy and
productivity. It helps support a good work-life balance, and it’s the way we want to be.




We are an equal opportunities employer, committed to eliminating discrimination in the workplace and to promoting equal
opportunities for all staff.



We offer accessibility help with application forms which is available via the jobs page of our website.



As an FCA regulated business, we require successful applicants to clear our pre-employment screening process which includes a
credit check and references checks. Under the latest UK Right to Work regulations, we will require successful applicants to
evidence their right to work in the UK, either in person, online, or digitally via a third party subject to circumstances.



Please be aware this advert will remain open until the vacancy has been filled rather than the advertised closing date.
Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.




Phone Agent | Contact Centre | Call Centre | Customer Support | Client Support | Insurance

Role overview

Package: An annual salary of £21,000, 25 holiday days plus your birthday off, health care cash plan, pension, wellbeing support
and pet insurance discount.

Hours: Full time hours of 37.5 per week, working Monday - Friday between the hours of 9 am – 5 pm.

Start Date: Our next intake date is 30th October when you’ll commence 4 weeks of induction and training.



What we look for in you as a Claims Phone Agent

* Ability to help our customers in a professional manner.
* Previous experience of claims handling or working within the veterinary sector would be beneficial.
* Comfortable managing a high volume of calls and with repetitive tasks
* Ideally, you’ll have experience responding to customer queries and complaints.
* Able to easily work from home with a quiet space and good internet connection.




What you`ll get up to as a Claims Phone Agent

To give you an idea what to expect, you`ll be:

* Responding to up to 60 calls a day regarding complex and challenging claims queries.
* Helping customers via a range of channels including Live Chat and email
* Following clear processes and procedures to support customers in a calm and patient manner.
* Providing high quality results against our company standards and sector regulations




Interview Format

After reviewing your application, one of our recruiters will reach out to you. They'll have a friendly chat with you to get to
know you better and make sure the role is a good fit for you.

Next, we'll arrange a video call through Teams with two of our hiring managers who are also very friendly.

They're eager to learn more about you and answer any questions you may have about the role.

Following the video call, we'll make a decision on your employment as soon as possible. We're excited to have you join our team!



Benefits of working with Animal Friends

* We recognise that your hard work shouldn`t come without its perks, so here`s a little list of some of the things you can expect
to get from us:
* 25 days of annual leave plus bank holidays and we give you your birthday off
* 95% of our employees’ own pets, we’re able to provide up to 50% off insurance along with free access to our Vet consultation
app JOII
* We believe looking after employees’ health is important, so we offer discounts on gym membership, access to a Wellbeing hub and
a health care cash plan, and private medical insurance.
* 8% pension enrolment
* We like to celebrate success and recognise excellent employee performance; we will donate £3k to the charity of our employee of
the quarter’s choice.
* Most importantly, you`ll be working with a courageous, passionate, and kind-hearted team.



Animal Friends Pet Insurance Ltd is an equal opportunities employer and we welcome applications from people of all ages, genders,
ethnicities, nationalities, disabilities, religions, and sexual orientations. Your application will be dealt with in the strictest
of confidence. We offer accessibility help with application forms which is available via the jobs page of our website.




As an FCA-regulated business, we require successful applicants to clear our pre-employment screening process which includes a
credit check and references checks. Under the latest UK Right to Work regulations, we will require successful applicants to
evidence their right to work in the UK, either in person, online, or digitally via a third party subject to circumstances.




Please be aware this advert will remain open until the vacancy has been filled rather than the advertised closing date. Interviews
will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.



Claims Handler | Call Centre | Customer Support | Client Support | Insurance | Inbound

Job Advert



Fully remote or hybrid




Are you a fun, hardworking .Net Developer who strives for the best? At Animal Friends, we champion our customers (and their pets!)
in everything we do. We’re on the lookout for someone like you to join our dynamic team and make a real difference.

Why Animal Friends?

* Agile Excellence: We embrace a mature Agile way of working.
* DevOps Driven: Working with the latest modern cloud infrastructure including Kubernetes, RabbitMQ, Grafana
* Cutting-Edge Projects: Work on exciting projects, including migrating our core platform .Net Framework to .Net Core.
* Collaborative Environment: Learn from senior team members and thrive in a supportive atmosphere.
* Work-Life Balance: Enjoy a great balance between work and personal life.


Your Role:

* Develop and Innovate: Enhance our current ASP.NET MVC system as we continue to build out our microservices architecture.
* Security & Performance: Design with security, performance, and scalability in mind.
* Collaborate & Review: Work closely with business analysts and peers, review code, and contribute to best practices.
* Support & Improve: Understand business requirements, support system testing, and resolve production issues promptly.


Skills & Knowledge:

* Essential:
* Experience with Microsoft .Net development platforms (e.g., .Net Core, .Net Framework, Visual Studio).
* Strong problem-solving and analytical skills.
* Proven track record in delivering and supporting applications.
* Excellent communication and positive attitude.
* Attention to detail and self-motivation.
* Preferred:
* Experience in the FinTech/Insurance industry
* Knowledge of Microsoft SQL Server, Azure SQL DB or similar
* Familiarity with Agile/Scrum environments.
* Working knowledge of Azure services.



Why Join Animal Friends?

* Remote Work: Enjoy a fully remote position with a focus on work-life balance.
* Supportive Team: Be part of a small, collaborative team with a strong sense of togetherness.
* Make a Difference: Play a key role in achieving our company goals and improving security measures.





What Animal Friends is all about!

We are part of the Pinnacle Pet Group (PPG) – a pan European fully integrated pet insurance and pet health services provider. On a
mission to help pets live happy, healthy lives with their pet parents, PPG are committed to supporting the diverse needs of their
customers and colleagues with a clear ambition to become the world leader in pet insurance and healthcare services.

Animal Friends has grown to become not only an award-winning business but one of the largest pet insurance providers in the UK,
with around 500 colleagues helping us to look after over 1 million pets, offering cover for cats, dogs and horses. 

A large part of our success is due to our company values which are the foundation of how we work, we are courageous by continually
looking for new ways to innovate our customers experience and the pet insurance industry. We are kind-hearted with animal welfare
being important to us, we donate and support over 800 charities and conservancies across the UK and worldwide, to date, we have
donated over £8.5 million. And we are passionate about the support we provide to our customers helping them care for their pets.



Benefits of working with Animal Friends

We recognise that your hard work shouldn`t come without its perks, so here`s a little list of some of the things you can expect to
get from us:

* 25 days annual leave plus bank holidays and we give you your birthday off
* Fully paid day off for charity work
* 95% of our employee’s own pets, we’re able to provide up to 50% off insurance along with free access to our Vet consultation
app JOII
* We believe looking after employees’ health is important, so we offer discount on gym membership, access to a Wellbeing hub
* We like to celebrate success and recognise excellent employee performance; we will donate £3k to the charity of our employee of
the quarter’s choice
* Most importantly, you`ll be working within a courageous, passionate and kind-hearted team



Animal Friends Pet Insurance Ltd is an equal opportunities employer and we welcome applications from people of all ages, genders,
ethnicities, nationalities, disabilities, religions, and sexual orientations. Your application will be dealt with in the strictest
of confidence.

We offer accessibility help with application forms which is available via the jobs page of our website.

As an FCA regulated business, we require successful applicants to clear our pre-employment screening process which includes a
credit check and references checks. Under the latest UK Right to Work regulations, we will require successful applicants to
evidence their right to work in the UK, either in person, online, or digitally via a third party subject to circumstances.

Please be aware this advert will remain open until the vacancy has been filled rather than the advertised closing date. Interviews
will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.

All secondment positions have the potential to become permanent in the future, this will be dependent upon business need.



Software Developer | Software Engineer | Web Developer | Full stack Developer | ASP.Net | .Net | API | .Net Core | TypeScript |
MVC | Azure | Angular | MS SQL | DevOps

Job Advert

The Test Analyst will be responsible for ensuring the quality and reliability of our pet insurance software products. This
includes designing, developing, and executing test plans and cases to ensure our software meets all functional and non-functional
requirements. The role involves collaborating with development teams, product managers, and other stakeholders to deliver
high-quality software solutions tailored to the needs of the pet insurance industry.




1. Be responsible for leading the business delivery testing for different commercial projects.
2. Own the testing process by verifying that quality gates and acceptance criteria are met within the quality assurance
standards.
3. Execute test cases as part of insurance E2E flows.
4. Develop comprehensive test plans and test cases in JIRA based on project requirements and specifications.
5. Report and manage defects, and work with the development team to resolve them.
6. Liaise with different stakeholders, PMs, and BAs to coordinate and represent the testing activities while mitigating
test-related risks.
7. Communicate with the Test Manager to ensure that efficient testing is delivered per the agreed project needs.
8. Perform static reviews of the technical documentation and specification designs.
9. Assess conformance of the website and portal against the Browser and Platform support matrix.
10. Lead triage meetings and report test activity status to the relevant stakeholders.
11. Produce Test Exit reports and any additional documentation relevant to the quality gates.
12. Provide inputs into defining the appropriate test approach in collaboration with the Test Manager to ensure effective test
preparation is produced.
13. Ensure the testing covers all pet insurance-specific scenarios, such as quote journeys, policy management, claims processing,
payments, and underwriting.




You will need -

Excellent analytical and problem-solving skills, and an open-minded approach to learning new things.

Ability to lead, work independently, communicate, and liaise with different stakeholders to push the testing effort forward.

Full understanding of a variety of test analysis techniques and their implementation.

Good hands-on experience in creation and execution of test scripts.

Detailed knowledge and understanding of systems and structures within business units.

Experience in working with JIRA to control scripting and execution of tests.

Must: Experience in software testing.

Nice to have: previous experience in financial services, insurance, or pet insurance.

Nice to have: ISTQB or other relevant certification.




Apply Directly by clicking on this link
[https://myhr-pinnaclepetgroup.my.salesforce-sites.com/recruit/fRecruit__ApplyJob?vacancyNo=VN335]

Job Advert

Sales & Retention Consultant - working for Pinnacle Pet UK, part of the PPG Group

Package: Competitive salary with excellent benefits including 24 holiday days (plus your birthday) 2 days off for charity work,
Group life assurance and private medical insurance

Location: We offer the opportunity to work completely from home within the UK, be office based in Borehamwood, or split your time
between home and office. However please note you may be required to come to head office on your first day for an induction and to
collect your equipment.

Full Time: 37.5 hours per week, Monday – Friday between the hours of 8am – 6pm on a weekly rotating shift pattern. Some weekend
work will be required on a rota basis.

What you’ll get up to as a Sales & Retention Consultant

Delivering a first-class customer experience whilst maximising the value of every telephone interaction with all Pinnacle Pet
Group client customers. Selling insurance products, support the online sales journey & retain customers that are wishing to cancel
their existing policies on behalf of the client in a compliant manner. Promote a positive image of Pinnacle Pet Group & its client
companies whilst actively growing PPG & partners business.

What we look for in you as a Sales & Retention Consultant

* Previous experience working within a phones based sales role is essential
* As you’ll be working to targets, experience working within a targeted environment would be an advantage
* Our customer experience is at the forefront of everything we do, so you`ll be passionate about delivering top customer service
* Attention to detail is important as you’ll need to get to know our different policies inside out
* Within this busy role you’ll need to be organised with the ability to work at pace




What we are all about!

Pinnacle Pet UK is a Top 5 UK Pet insurer with a clear ambition to be the leading Pet healthcare and insurance services partner in
the UK.

We are part of the Pinnacle Pet Group (PPG) – a pan European fully integrated pet insurance and health services platform which was
set up as a joint venture between JAB Holding Company and BNP Paribas Cardif. PPG’s ambition is to create the leading pet
insurance and health services platform globally.

Over the last two years, through the success of our partnership strategy, which includes Sainsbury’s Bank, PDSA and Post Office,
we’ve doubled the size of our business. We have ambitious growth plans through UK and European partnerships, and own brand and a
clear vision for the development of our customer and partner proposition.

Not only do we have big ambitions for innovation, customer experience and growth, we also pride ourselves on being a great place
to work. We know not everyone works best confined to the four walls of the office, which is why we embrace hybrid working. Our
teams come together to collaborate in the office when needed, but we also have the space and the freedom to work from home. We
believe people should have the best of both worlds to foster creativity, social connections, shared learning autonomy and
productivity. It helps support a good work-life balance, and it’s the way we want to be.

We are an equal opportunities employer, committed to eliminating discrimination in the workplace and to promoting equal
opportunities for all staff.

We offer accessibility help with application forms which is available via the jobs page of our website.

As an FCA regulated business, we require successful applicants to clear our pre-employment screening process which includes a
credit check and references checks. Under the latest UK Right to Work regulations, we will require successful applicants to
evidence their right to work in the UK, either in person, online, or digitally via a third party subject to circumstances.

Please be aware this advert will remain open until the vacancy has been filled rather than the advertised closing date.
Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.

Job Advert

Sales & Retention Phone Agent - working for Pinnacle Pet UK, part of the PPG Group




Package: £23,500 salary plus bonus with excellent benefits including 24 holiday days (plus your birthday) 2 days off for charity
work, Group life assurance and private medical insurance

Location: We offer the opportunity to work completely from home within the UK, be office based in Borehamwood, or split your time
between home and office. However please note you may be required to come to head office on your first day for an induction and to
collect your equipment.

Full Time: 37.5 hours per week, Monday – Friday between the hours of 8am – 6pm on a weekly rotating shift pattern. Some weekend
work will be required on a rota basis.




What you’ll get up to as a Sales & Retention Phone Agent

Delivering a first-class customer experience whilst maximising the value of every telephone interaction with all Pinnacle Pet
Group client customers. Selling insurance products, support the online sales journey & retain customers that are wishing to cancel
their existing policies on behalf of the client in a compliant manner. Promote a positive image of Pinnacle Pet Group & its client
companies whilst actively growing PPG & partners business.




What we look for in you as a Sales & Retention Phone Agent

* Previous experience working within a contact centre is essential
* As you’ll be working to targets, experience working within a targeted environment would be an advantage
* Our customer experience is at the forefront of everything we do, so you`ll be passionate about delivering top customer service
* Attention to detail is important as you’ll need to get to know our different policies inside out
* Within this busy role you’ll need to be organised with the ability to work at pace




What we are all about!

Pinnacle Pet UK is a Top 5 UK Pet insurer with a clear ambition to be the leading Pet healthcare and insurance services partner in
the UK.

We are part of the Pinnacle Pet Group (PPG) – a pan European fully integrated pet insurance and health services platform which was
set up as a joint venture between JAB Holding Company and BNP Paribas Cardif. PPG’s ambition is to create the leading pet
insurance and health services platform globally.



Over the last two years, through the success of our partnership strategy, which includes Sainsbury’s Bank, PDSA and Post Office,
we’ve doubled the size of our business. We have ambitious growth plans through UK and European partnerships, and own brand and a
clear vision for the development of our customer and partner proposition.



Not only do we have big ambitions for innovation, customer experience and growth, we also pride ourselves on being a great place
to work. We know not everyone works best confined to the four walls of the office, which is why we embrace hybrid working. Our
teams come together to collaborate in the office when needed, but we also have the space and the freedom to work from home. We
believe people should have the best of both worlds to foster creativity, social connections, shared learning autonomy and
productivity. It helps support a good work-life balance, and it’s the way we want to be.

We are an equal opportunities employer, committed to eliminating discrimination in the workplace and to promoting equal
opportunities for all staff.



We offer accessibility help with application forms which is available via the jobs page of our website.



As an FCA regulated business, we require successful applicants to clear our pre-employment screening process which includes a
credit check and references checks. Under the latest UK Right to Work regulations, we will require successful applicants to
evidence their right to work in the UK, either in person, online, or digitally via a third party subject to circumstances.



Please be aware this advert will remain open until the vacancy has been filled rather than the advertised closing date. Interviews
will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.

Job Advert

Are you looking for a new 2nd line role, and enjoy providing specialist input on the management of conduct risk? Do you have
great attention to detail and enjoy working collaboratively with a broad range of stakeholders to build trusting relationships? Do
you have a strong focus on the Consumer Duty, ensuring good customer outcomes? Do you have hands on, recent practical
application of conduct risk regulations and associated assurance work?




If so, you might be interested in our Compliance Assurance and Conduct Risk Specialist role based within our Compliance Team!




Package: £41,980 with excellent benefits including 25 holiday days (plus your birthday off) paid day off for charity work, life
assurance, and pet insurance discount.



We can accommodate fully remote or hybrid working arrangements- whatever suits you best!




What you`ll get up to as Compliance Assurance and Conduct Risk Specialist

This is a key strategic role in supporting the timely and accurate delivery of our annual Compliance Assurance plan, focussing on
key regulatory compliance and conduct risk themes. You will have the opportunity to embed a positive compliance culture across the
business providing risk-based oversight and assurance on compliance with policies, procedures, systems, controls, and governance
requirements affecting all business areas. Most importantly, you’ll be an advocate for our customers, including those who are
(potentially) vulnerable.

To give you an idea what to expect, you`ll :




* Apply a broad conduct risk lens to assurance work, , whilst balancing specific regulatory requirements with strong attention to
detail.
* Conduct review meetings with stakeholders to explain any findings of non-compliance in a pragmatic and collaborative way.
* Engage and challenge the business over assurance and monitoring work to effectively influence change.
* Draft compliance reports to a high standard, highlighting relevant findings and providing proportionate recommendations to
stakeholders.
* Liaise with stakeholders of varying levels of seniority to monitor and review processes from a risk management perspective.
* Be the SME for our customer outcomes testing framework, providing advice to first line users and maintaining internal process
documents, procedures and records.




What we look for in you

* Hands on and recent Compliance experience in an FCA regulated environment, from a second line assurance perspective.
* Specialist knowledge of conduct risk with a strong focus on the Consumer Duty and good customer outcomes.
* Good understanding of regulatory expectations for Vulnerable Customers. Product governance and fair value in insurance.
* Working knowledge of other relevant FCA rules applicable to Insurance, including ICOBS, SYSC, DISP.
* Collaborator approach and active listener



What Animal Friends is all about!

We are part of the Pinnacle Pet Group (PPG) – a pan European fully integrated pet insurance and pet health services provider. On a
mission to help pets live happy, healthy lives with their pet parents, PPG are committed to supporting the diverse needs of their
customers and colleagues with a clear ambition to become the world leader in pet insurance and healthcare services.



Animal Friends has grown to become not only an award-winning business but one of the largest pet insurance providers in the UK,
with around 500 colleagues helping us to look after over 1 million pets, offering cover for cats, dogs and horses. 



A large part of our success is due to our company values which are the foundation of how we work, we are courageous by continually
looking for new ways to innovate our customers experience and the pet insurance industry. We are kind-hearted with animal welfare
being important to us, we donate and support over 800 charities and conservancies across the UK and worldwide, to date, we have
donated over £8.5 million. And we are passionate about the support we provide to our customers helping them care for their pets.



Benefits of working with Animal Friends

We recognise that your hard work shouldn`t come without its perks, so here`s a little list of some of the things you can expect to
get from us:

* 25 days annual leave plus bank holidays and we give you your birthday off
* Fully paid day off for charity work
* 95% of our employee’s own pets, we’re able to provide up to 50% off insurance along with free access to our Vet consultation
app JOII
* We believe looking after employees’ health is important, so we offer discount on gym membership, access to a Wellbeing hub and
a health care cash plan / private medical insurance and Group life assurance
* We like to celebrate success and recognise excellent employee performance; we will donate £3k to the charity of our employee of
the quarter’s choice
* Most importantly, you`ll be working within a courageous, passionate and kind-hearted team



Animal Friends Pet Insurance Ltd is an equal opportunities employer and we welcome applications from people of all ages, genders,
ethnicities, nationalities, disabilities, religions, and sexual orientations. Your application will be dealt with in the strictest
of confidence.




We offer accessibility help with application forms which is available via the jobs page of our website.




As an FCA regulated business, we require successful applicants to clear our pre-employment screening process which includes a
credit check and references checks. Under the latest UK Right to Work regulations, we will require successful applicants to
evidence their right to work in the UK, either in person, online, or digitally via a third party subject to circumstances.




Please be aware this advert will remain open until the vacancy has been filled rather than the advertised closing date. Interviews
will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.

Job Advert

Are you looking for the next step in your career as a Data Protection expert? Are you a hands-on data protection practitioner with
experience of implementing best practice across a business? If so, you might be interested in our Data Protection Specialist role!




Package: £34,900- £41,090 DOE with excellent benefits including 25 holiday days (plus your birthday off) private medical
insurance, and pet insurance discount.



We are flexible on the location of this role, it can be based remotely within the UK, hybrid or based within our Amesbury office.




What you`ll get up to as a Data Protection Specialist

To give you an idea what to expect, you`ll be:




* Oversight of public-facing mailboxes including responding to data subject requests, logging requests or complaints in the
appropriate register and escalating to relevant stakeholders and the GDPO where required.
* Act as a point of contact for colleagues to raise data protection concerns. Respond to or prioritise these requests for the
GDPOs attention. This will include setting up relevant meetings for the GDPO as necessary.
* Maintain the Register of Processing Activity (ROPA).
* Maintain the incident and data breach register.
* Advise on and monitor Data Protection Impact screening and assessments.
* Maintain all records of Data Protection Impact Assessments undertaken.
* Advise colleagues on the appropriate use and handling of personal data.
* Advise on and monitor Legitimate Interest assessments.
* Liaise with and support the maintenance of departmental records of processing.
* Ensure recording of consent is implemented, managed, and monitored.
* Ensure privacy policies and notices are updated to reflect new activities.
* Support with colleague learning as necessary including for inductions.
* Maintain the data protection training register.
* Support the completion of project work including reminders to colleague, status updates, updating project documentation and
reviewing feedback in the first instance.
* Maintain the department’s standard operating procedure.
* Coordinate the creation and review of data flow processes and maps.
* Produce record schemas of processing activity including the Information Asset Register and Data Sharing Register.
* Contribute to, and assist with, the creation of additional guidance for colleagues.
* Assist with the development of templates and policies to facilitate compliance with good practice.
* Assist in the development and review of the records management and data quality and disposal policies.
* Raise awareness of system and process ownership and ensure individuals are aware of their roles and responsibilities.
* Support the GDPO by producing meaningful MI against core compliance procedures.




What we look for in you

* Experience of supporting with data protection activities within a regulated organisation or professional services company.
* Knowledge of UK data protection laws (UK GDPR, Data Protection Act) and practices.
* Ability to handle confidential information.
* A self-starter with proven ability to work to a high standard, with minimal supervision when attending meetings and with an eye
for detail, supporting on projects and a range of varied data protection related issues simultaneously.
* Ability to identify any compliance gaps and problems, undertake analysis, challenge poor practices diplomatically and make
effective recommendations through pragmatic solutions.
* Experience in supporting effective data protection training skills and excellent written and oral communication skills.
* Ability to quickly establish personal credibility and to develop and maintain effective stakeholder’s relationships, including
working with people with differing perspectives and agendas.
* High degree of IT literacy, with excellent experience of using Microsoft Office (Word, Excel, Outlook, PowerPoint). Excellent
document and formatting skills for reporting.
* Accredited qualification such as a professional diploma in data protection and governance or hold at least one Data Protection
and/or Privacy certification such as, CIPP, CIPT, ISEB/BCS would be beneficial




About Animal Friends!

We are part of the Pinnacle Pet Group (PPG) – a pan European fully integrated pet insurance and pet health services provider. On a
mission to help pets live happy, healthy lives with their pet parents, PPG are committed to supporting the diverse needs of their
customers and colleagues with a clear ambition to become the world leader in pet insurance and healthcare services.



Animal Friends has grown to become not only an award-winning business but one of the largest pet insurance providers in the UK,
with over 500 colleagues helping us to look after over 1 million pets, offering cover for cats, dogs and horses. 



A large part of our success is due to our company values which are the foundation of how we work, we are courageous by continually
looking for new ways to innovate our customers experience and the pet insurance industry. We are kind-hearted with animal welfare
being important to us, we donate and support over 700 charities and conservancies across the UK and worldwide, to date, we have
donated over £7.8 million.



Benefits of working with Animal Friends

We recognise that your hard work shouldn`t come without its perks, so here`s a little list of some of the things you can expect to
get from us:

* Fully paid day off for charity work
* 95% of our employee’s own pets, we’re able to provide up to 50% off insurance along with free access to our Vet consultation
app JOII
* We believe looking after employees’ health is important, so we offer discount on gym membership, access to a Wellbeing hub and
a health care cash plan, private medical insurance and Group life assurance.
* We like to celebrate success and recognise excellent employee performance; we will donate £3k to the charity of our employee of
the quarter’s choice



Animal Friends Pet Insurance Ltd is an equal opportunities employer and we welcome applications from people of all ages, genders,
ethnicities, nationalities, disabilities, religions, and sexual orientations. Your application will be dealt with in the strictest
of confidence.




We offer accessibility help with application forms which is available via the jobs page of our website.




As an FCA regulated business, we require successful applicants to clear our pre-employment screening process which includes a
credit check and references checks. Under the latest UK Right to Work regulations, we will require successful applicants to
evidence their right to work in the UK, either in person, online, or digitally via a third party subject to circumstances.




Please be aware this advert will remain open until the vacancy has been filled rather than the advertised closing date. Interviews
will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.

Job Advert

Do you have strong experience owning and leading procurement processes and procedures? Do you thrive on adding value, reducing
costs and making business improvements?




If so, you might be interested in our Procurement Manager opportunity.




Package: Circa £50,000 pa with excellent benefits including 25 holiday days (plus your birthday off), Paid day off for charity
work, Group life assurance, private medical insurance, and pet insurance discount.



We are flexible on the location of this role, it can be based remotely within the UK, hybrid or based within our Amesbury office.




What we look for in you

* Strong procurement experience, including owning and leading a procurement function with proven success
* First-rate communication and relationship management skills with the ability to engage, negotiate with and manage key
stakeholders and suppliers
* Strong and confident negotiation skills with the ability to influence at all levels
* Excellent people management, coaching and career counselling skills
* CIPS level 4 with the ambition to complete further levels soon after
* Able to easily work from home with a quiet space and good internet connection




What you`ll get up to as Procurement Manager

To give you an idea what to expect, you`ll be:

* Owning the end to end Procurement process for all high value, high complexity spend across multiple departments
* Negotiating and managing the ongoing performance and effectiveness of vendors
* Providing Procurement support for the business on various projects
* Supporting, motivating and developing the Procurement team
* Inspiring confidence and building strong internal relationships with key stakeholders
* Promoting central Procurement policies and procedures, ensuring compliance across the organisation
* Actively looking for ways to improve current processes




What Animal Friends is all about!

We are part of the Pinnacle Pet Group (PPG) – a pan European fully integrated pet insurance and pet health services provider. On a
mission to help pets live happy, healthy lives with their pet parents, PPG are committed to supporting the diverse needs of their
customers and colleagues with a clear ambition to become the world leader in pet insurance and healthcare services.



Animal Friends has grown to become not only an award-winning business but one of the largest pet insurance providers in the UK,
with around 500 colleagues helping us to look after over 1 million pets, offering cover for cats, dogs and horses. 



A large part of our success is due to our company values which are the foundation of how we work, we are courageous by continually
looking for new ways to innovate our customers experience and the pet insurance industry. We are kind-hearted with animal welfare
being important to us, we donate and support over 800 charities and conservancies across the UK and worldwide, to date, we have
donated over £8.5 million. And we are passionate about the support we provide to our customers helping them care for their pets.




Benefits of working with Animal Friends

We recognise that your hard work shouldn`t come without its perks, so here`s a little list of some of the things you can expect to
get from us:

* 25 days annual leave plus bank holidays and we give you your birthday off
* Fully paid day off for charity work
* 95% of our employee’s own pets, we’re able to provide up to 50% off insurance along with free access to our Vet consultation
app JOII
* We believe looking after employees’ health is important, so we offer discount on gym membership, access to a Wellbeing hub,
private medical insurance and Group life assurance
* We like to celebrate success and recognise excellent employee performance; we will donate £3k to the charity of our employee of
the quarter’s choice
* Most importantly, you`ll be working within a courageous, passionate and kind-hearted team




Animal Friends Pet Insurance Ltd is an equal opportunities employer and we welcome applications from people of all ages, genders,
ethnicities, nationalities, disabilities, religions, and sexual orientations. Your application will be dealt with in the strictest
of confidence.




We offer accessibility help with application forms which is available via the jobs page of our website.




As an FCA regulated business, we require successful applicants to clear our pre-employment screening process which includes a
credit check and references checks. Under the latest UK Right to Work regulations, we will require successful applicants to
evidence their right to work in the UK, either in person, online, or digitally via a third party subject to circumstances.




Please be aware this advert will remain open until the vacancy has been filled rather than the advertised closing date. Interviews
will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.

Job Advert

Are you passionate about driving growth, excel in negotiating and relationship building, and thrive in a dynamic and exciting
environment?




Do you want to work for one of the UK’s top Pet Insurers?




If so, we have an exciting new opportunity to join our Commercial team at Animal Friends as a Business Growth Specialist.




Package: Up to £40k DOE, with excellent benefits including 25 holiday days (plus your birthday off), Paid day off for charity
work, Group life assurance, a health care cash plan, and pet insurance discount.



We are flexible on the location of this role, it can be based remotely within the UK, hybrid or based within our Amesbury office.




What we look for in you

* Demonstrated experience in end-to-end B2B sales cycles with a proven background in achieving and exceeding sales targets.
* The ability to influence and negotiate across all levels.
* Confident presentation skills for varied audiences on diverse topics.
* Accomplished at negotiating and relationship building with a customer-centric approach.




What you`ll get up to as a Business Growth Specialist

* Achieve business growth targets by proactively identifying and creating new business opportunities across diverse industries.
* Supporting new partners with learning and development throughout the onboarding journey.
* Develop cohesive business plans in collaboration with management, maintaining accurate records of engagements through
prospecting calls and arranging face-to-face meetings as needed.
* Managing stakeholders across many all levels of business within Animal Friends.
* Some travel may be required to attend networking opportunities, including conferences and industry events, to foster
relationships and stay updated on industry trends.




What Animal Friends is all about!

Animal Friends has grown to become not only an award-winning business but one of the largest pet insurance providers in the UK,
with over 450 colleagues helping us to look after over 1 million pets, offering cover for cats, dogs and horses. 

A large part of our success is due to our company values which are the foundation of how we work, we are courageous by continually
looking for new ways to innovate our customers experience and the pet insurance industry. We are kind-hearted with animal welfare
being important to us, we donate and support over 700 charities and conservancies across the UK and worldwide, to date, we have
donated over £7.8 million. And we are passionate about the support we provide to our customers helping them care for their pets.



Benefits of working with Animal Friends

We recognise that your hard work shouldn`t come without its perks, so here`s a little list of some of the things you can expect to
get from us:

* 25 days annual leave plus bank holidays and we give you your birthday off
* Fully paid day off for charity work
* 95% of our employee’s own pets, we’re able to provide up to 50% off insurance along with free access to our Vet consultation
app JOII
* We believe looking after employees’ health is important, so we offer discount on gym membership, access to a Wellbeing hub and
a health care cash plan and Group life assurance
* We like to celebrate success and recognise excellent employee performance; we will donate £3k to the charity of our employee of
the quarter’s choice
* Most importantly, you`ll be working within a courageous, passionate and kind-hearted team



Animal Friends Pet Insurance Ltd is an equal opportunities employer and we welcome applications from people of all ages, genders,
ethnicities, nationalities, disabilities, religions, and sexual orientations. Your application will be dealt with in the strictest
of confidence.

We offer accessibility help with application forms which is available via the jobs page of our website.




As an FCA regulated business, we require successful applicants to clear our pre-employment screening process which includes a
credit check and references checks. Under the latest UK Right to Work regulations, we will require successful applicants to
evidence their right to work in the UK, either in person, online, or digitally via a third party subject to circumstances.




Please be aware this advert will remain open until the vacancy has been filled rather than the advertised closing date. Interviews
will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.




Please note all our interviews are taking place via Teams.




Sales | Business Development | Targets | Commercial Partnerships