Total 63 Quality Assurance / Control job vacancies in Office, TN25 4AZ

Call Quality Assurance Lead

Salary: Up to £30,000 Depending on experience

FT- 35 hours
Hybrid (Ashford or Crawley site depending on your location)

Our STG Operations team is seeking a QA lead, to be responsible for monitoring all customer journey channels, so that we can assess and record the experience we are providing on a case-by-case basis. Whilst ensuring clear, honest feedback is available for our colleagues in the contact center.

Our Ideal candidate will drive call quality within Operations by monitoring a volume of calls, emails and processed bookings, scoring both the soft skills displayed during the conversation but also the accuracy of the output in Tigerbay.

The QA Lead will work regularly with Regional Managers, Operations Managers and Business Trainers, to ensure that stakeholders are aligned in our pursuit of customer excellence.

Package Description

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package.

• 25 days holiday + bank holidays
• Option to purchase additional leave up to 5 extra days
• Pension scheme matched up to 10%
• Life assurance policy on joining us
• Wellbeing programme
• Colleague discounts including family discounts on cruises and holidays!
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Company performance related annual bonus - Up to 5%
• Income protection
• Access to Saga Academy, our bespoke learning platform

Main Responsibilities

As our QA Lead, you will be accountable for the following tasks:

• Identification and monitoring of a set volume of calls per Operational staff member in a reporting period.

• Providing an assessment score with supporting commentary – Collating scores in a database and distributing regular reports

• Calibrating the monitoring scores provided by our Regional and Ops Managers. (Ensuring consistency)

• Completing highly confidential investigations and writing summary reports

• Identification and distribution of calls for Senior Leadership to listen to

• Having a strong knowledge of processes and products to ensure you take ownership when monitoring calls and avoid unnecessary escalation

• Operating in a ‘continuous improvement’ culture, working with other leaders through Ops and L&D to not just provide scores but help improve performance

• Proactively reporting any pertinent information through line management

• Recording the source reason/purpose for the call from the customer viewpoint, to help drive overall improvement in service

The Ideal Candidate

• Able to articulate ideas clearly and effectively through both spoken and written channels.
• Meticulous in handling tasks, ensuring accuracy and precision.
• Ability to interpret data to recognise call trends and take action.
• Highly vigilant and inquisitive, able to identify and act upon potential risk items without support or guidance.
• Dependable and discreet, able to be entrusted with sensitive information.
• Skilled in organising and managing administrative processes efficiently.
• Capable of maintaining productivity and quality even in fast-paced environments.
• A desire to investigate and enquire where others may not, the ability to identify and follow through on gut instinct.
• Experienced in Report Writing and being accountable for regular submission of data and commentary.
• Strong capability with Excel and PowerPoint.
• Experienced using call recording platforms and an understanding of how to best identify and select calls.
• Experience in Customer Service or Contact Centre environments.
• Proven ability to work toward and surpass performance goals.
• Familiarity with travel industry practices, trends, and customer expectations is preferred.
• Experienced in PowerBI and/or Zoho Analytics is beneficial but not required.

About The Company

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

We’re passionate about diversity, equity, and inclusion. Championing diversity is important to us, and diverse teams really are the best ones. We’re dedicated to creating a culture where every colleague feels like they belong. So that at Saga, more than anywhere else, you can be your best, be yourself and make a difference.

Fair consideration is given to all applicants, including those with disabilities and those over who are over the age of 50. As champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams. We are also an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

​Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

#LI-Remote

Quality Assurance Engineer (12 Month FTC)

Salary £23,000 – 27,000 dependent on experience

Ashford Hybrid

The Quality Assurance team play an integral role in our Insurance business ensuring an ever-improving experience for both our colleagues and customers.

As a QA Engineer you will be responsible for estimating, designing and executing test case scenarios to meet acceptance criteria and business needs. There will be a level of scripting, and executing automation test scripts as well as demonstrating the benefits of extended and expanded use of automated tools, allowing effective, efficient, and quality testing that delivers savings against manual testing. You will be play a lead role in all aspects of manual and automated testing within the scrum delivery teams ensuring high levels of quality and assurance.We offer total flexibility over where you work you choose a place that you feel most comfortable and productive, either from home or in one of our hubs in London, Ashford or Sandwich.

Package Description

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.

We offer total flexibility over where you work you choose a place that you feel most comfortable and productive, either from home or in one of our hubs in London, Ashford or Sandwich.

BENEFITS AVAILABLE TO ALL COLLEAGUES:

• Our working week is 35 hours per week, these can be worked flexibly to suit your working style
• 25 days holiday + bank holidays
• Option to purchase additional leave up to 5 extra days
• Pension scheme matched up to 10%
• Life assurance policy on joining us
• Wellbeing programme
• Colleague discounts including family discounts on cruises and holidays
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Company performance related annual bonus - Up to 5%
• Income protection
• Access to Saga Academy, our bespoke learning platform

Main Responsibilities

As QA Engineer you will be responsible for contributing to world class testing and assurance capability in support of our key business systems and services.

Your accountabilities will include;

• Constant communication with Scrum Coordinator, test, and development teams to develop a strong understanding of the changes, testing objectives, and progress.
• Contribute to sprint planning sessions and challenge acceptance criteria specifications where appropriate.
• Generate and maintain scripts to perform automated testing cycles that fulfil business requirements.
• Identify known defects and include scenarios in test scripts to reduce risk of these.
• Document, track and escalate defects in development packages as appropriate.

The Ideal Candidate

As one of our QA Engineers, you will need to be naturally curious and passionate about driving change from a customer-centric point of view.

Having a good knowledge of HTML, and Xpaths, as well as scripting and coding, would be an advantage.

Other skills and experience required include:

• Ability to work in a methodical manner
• Ability to investigate and fix causes of script failure
• Keen attention to detail and driven by quality
• Able to multitask
• Driven by quality
• Effective communication skills and ability to develop collaborative relationships
• Ability to suggest improvements in automation techniques and find ways to improve on efficiency
• Excellent verbal and written communication skills

About The Company

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

We’re passionate about diversity, equity, and inclusion. Championing diversity is important to us, and diverse teams really are the best ones. We’re dedicated to creating a culture where every colleague feels like they belong. So that at Saga, more than anywhere else, you can be your best, be yourself and make a difference.

Fair consideration is given to all applicants, including those with disabilities and those over who are over the age of 50. As champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams. We are also an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

​Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

#LI-VL1

QA Lead

Salary: Up to £30,000 Depending on experience

FT- 35 hours
Hybrid (Ashford or Crawley site depending on your location)

Our STG Operations team is seeking a QA lead, to be responsible for monitoring all customer journey channels, so that we can assess and record the experience we are providing on a case-by-case basis. Whilst ensuring clear, honest feedback is available for our colleagues in the contact center.

Our Ideal candidate will drive call quality within Operations by monitoring a volume of calls, emails and processed bookings, scoring both the soft skills displayed during the conversation but also the accuracy of the output in Tigerbay.

The QA Lead will work regularly with Regional Managers, Operations Managers and Business Trainers, to ensure that stakeholders are aligned in our pursuit of customer excellence.

Package Description

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package.

• 25 days holiday + bank holidays
• Option to purchase additional leave up to 5 extra days
• Pension scheme matched up to 10%
• Life assurance policy on joining us
• Wellbeing programme
• Colleague discounts including family discounts on cruises and holidays!
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Company performance related annual bonus - Up to 5%
• Income protection
• Access to Saga Academy, our bespoke learning platform

Main Responsibilities

As our QA Lead, you will be accountable for the following tasks:

• Identification and monitoring of a set volume of calls per Operational staff member in a reporting period.

• Providing an assessment score with supporting commentary – Collating scores in a database and distributing regular reports

• Calibrating the monitoring scores provided by our Regional and Ops Managers. (Ensuring consistency)

• Completing highly confidential investigations and writing summary reports

• Identification and distribution of calls for Senior Leadership to listen to

• Having a strong knowledge of processes and products to ensure you take ownership when monitoring calls and avoid unnecessary escalation

• Operating in a ‘continuous improvement’ culture, working with other leaders through Ops and L&D to not just provide scores but help improve performance

• Proactively reporting any pertinent information through line management

• Recording the source reason/purpose for the call from the customer viewpoint, to help drive overall improvement in service

The Ideal Candidate

• Able to articulate ideas clearly and effectively through both spoken and written channels.
• Meticulous in handling tasks, ensuring accuracy and precision.
• Ability to interpret data to recognise call trends and take action.
• Highly vigilant and inquisitive, able to identify and act upon potential risk items without support or guidance.
• Dependable and discreet, able to be entrusted with sensitive information.
• Skilled in organising and managing administrative processes efficiently.
• Capable of maintaining productivity and quality even in fast-paced environments.
• A desire to investigate and enquire where others may not, the ability to identify and follow through on gut instinct.
• Experienced in Report Writing and being accountable for regular submission of data and commentary.
• Strong capability with Excel and PowerPoint.
• Experienced using call recording platforms and an understanding of how to best identify and select calls.
• Experience in Customer Service or Contact Centre environments.
• Proven ability to work toward and surpass performance goals.
• Familiarity with travel industry practices, trends, and customer expectations is preferred.
• Experienced in PowerBI and/or Zoho Analytics is beneficial but not required.

About The Company

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

We’re passionate about diversity, equity, and inclusion. Championing diversity is important to us, and diverse teams really are the best ones. We’re dedicated to creating a culture where every colleague feels like they belong. So that at Saga, more than anywhere else, you can be your best, be yourself and make a difference.

Fair consideration is given to all applicants, including those with disabilities and those over who are over the age of 50. As champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams. We are also an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

​Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

#LI-Remote

Position: CREDIT CONTROL SUPERVISOR
Location: St Mellons, Cardiff CF3 0LT
Salary : £33,000 - £35,000 (depending upon experience)
Contracted Hours: 37.5 hours per week (full time)
The Company
Shaw healthcare is the largest employee owned healthcare company in the UK employing more than 3000 members of staff and providing care to over 2000 people across 65 care homes and supported living services.
The Role
An opportunity has arisen for a Credit Control Supervisor to work within the Finance department based at the Head Office in St Mellons, Cardiff.
Reporting to the Income and Credit Manager the key responsibilities will include:

Ensuring invoicing and collection of cash in relation to local authorities and the NHS is carried out on a timely basis.
Providing direct supervision and support to other members of the Credit Control team.
Liaising with operations staff to ensure resident fee information is received and complete.

Experience and Skills
You will need:

Experience of working in a credit control environment in a service sector.
Previous supervisory experience
Excellent written and verbal communication skills.
Good MS Office skills including Excel, Word and Outlook.
Experience of working in the care home sector would be beneficial but not essential.

Benefits

20 days annual leave plus 8 bank holidays.
Staff discount scheme.
Employee Ownership bonuses (subject to company financial performance).
Free on-site parking.
Enrolment into the NEST pension scheme.

Can you ensure the safety and compliance for our academy?

The University of Brighton Academies Trust is seeking a qualified, skilled and professional Safety and Compliance Manager to promote, develop and establish a positive safety culture within its professional services teams and academies to meet its legal requirements in terms of Health, Safety and Compliance. The postholder will take responsibility for operational matters relating to Health and Safety Planning and Management and contribute to the Estates & Facilities Management Strategic plan.

The post holder will report to the Director of Estates & Facilities Management and will be the primary point of contact for all Health, Safety and Compliance matters. The postholder will be responsible for effective day to day operational support, management, monitoring and development of Health and Safety for 15 Trust academies and Central Service Teams and their locations.

The role includes the use of CAFM software to connect service users and to improve efficiencies. The postholder will have a proven background in Health and Safety Compliance with excellent management skills to develop, drive and guide our central and academy teams.

The successful applicant will be experienced at developing a positive Health and Safety Culture within a multi-site organisation, achieving high standards of health and safety management and have the maturity to build strong relationships with academy staff and their respective teams to implement, monitor and review ways of working to successfully meet these standards. They will have responsibility for all operational elements of health and safety management across the Trust.

The Estates & Facilities Management team is committed to maintain and improve the learning environment, creating a warm, safe and welcoming space that supports pupil and staff development. As a team we bring together an array of different skills and share a commitment to ensure that the estate makes a positive contribution to educational outcomes for all our pupils and students.

The post holder will be expected to work out of academy locations across the Trust and utilise Hastings Innovations Centre as a base location. There is an expectation for the candidate to travel between academies as and when required for which a mileage allowance is provided.

We truly value the experience, dedication, and commitment of all our employees and believe in the power of motivated and happy staff. This is why we seek to enrich and reward our employees wherever we can, by offering a wide range of exciting and useful employee benefits. These include:

Automatic pay increments
High quality continuous professional development and support for your career progression
A strong commitment to your health & wellbeing including; onsite Wellbeing Champions, designated Mental Health Ambassadors, flexible working opportunities from Day 1, and Employee Assistance programme
Generous public sector pension scheme
Discounts on retail & travel
Cycle 2 Work scheme
Charity giving
Annual leave entitlement above statutory requirement

As the largest Multi-Academies Trust in Sussex, we are a close-knit family of schools committed to achieving ambitions, delivering excellence, and nurturing potential. Sponsored by the esteemed University of Brighton, we provide high-quality learning experiences for our pupils.

Our success is a result of the dedication and expertise of our staff and central teams, creating vibrant places of learning that ignite curiosity and foster a lifelong love of education. Together, we aim to inspire our children and staff to flourish and achieve their best.

At the heart of everything we do are our pupils. We believe that learning should be exciting, engaging, and fun – an adventure where curiosity is celebrated, and creativity is encouraged. We strive to create an environment where each child feels inspired and supported, enabling them to discover their unique talents and interests.

Our commitment
The University of Brighton Academies Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All appointments are subject to an enhanced DBS check. This role is considered exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013, 2020 and 2023. It is an offence to apply for the role if you are barred from engaging in regulated activity relevant to children. Further information is available here: Guidance on the Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975 - GOV.UK (www.gov.uk)

We welcome applications from all members of the community.
The Trust is proud to be part of the government’s Disability Confident scheme which underpins our staff and volunteer recruitment practices. If you would like any support or assistant at any stage of the recruitment process please let us know, by contacting us by email to recruitment@brightonacademiestrust.org.uk.

Find out more
To have an informal discussion about this role please contact Darren Setters, Director of Estates & Facilities Management d.setters@brightonacademiestrust.org.uk

Please apply today.

Key dates
Closing date: 18 August 2024
Interview date: 23 August 2024
Proposed start date: TBC

Proud member of the Disability Confident employer scheme

This is a great opportunity to join one of the UK’s leading vehicle rental specialists as a Fleet Compliance Administrator in our contact centre in Darlington.Working in our dedicated Customer Support Centre, the key purpose of this role is to act as a liaison between Northgate and its diverse Customer base. Operating in a business-to-business environment, key attributes for success include the ability to effectively manage customer data and a large volume of communications in a timely and professional manner (calls, emails, web chat). You'll also be required to keep relevant and accurate customer records, generate documents and invoices, and keep the customer satisfaction at the core of every decision. This role consists of outbound calls and data input with the opportunity to cross train on other departments as your career progresses.The Fleet Compliance Admin is key to our success and will require knowledge and training across many different teams and activities, and as such can develop across 3 grades within the CSR pathways bonus scheme. Join Northgate Vehicle Hire as a Fleet Compliance Admin and enjoy some outstanding benefits …Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …Salary - Starting from £22,369.35 per annum depending on experience, there is also an opportunity to increase your salary to up to £25,341.50 based on your performance.Annual leave - Start with 24 days, increasing to 26 days with service. Of course, you’ll have public holidays too and an extra day’s leave to celebrate your birthday!Pension - Ageon employer contributions of 5%.Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.Motoring Benefits - Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.Wagestream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.About you

You’ll bring impeccable administration and organisational skills to the table, making you a master of productivity and efficiency.
With good IT literacy, you will be a tech-savvy superstar in any work environment.
Your ability to understand and empathise with customer queries and complaints means you can always provide a professional and personalised response.
You’re a true wordsmith with exceptional communication skills, both written and verbal.
You’ll thrive in a collaborative work environment and can build strong relationships with colleagues in other departments.
Your passion for delivering outstanding customer service is what sets you apart and motivates you to go above and beyond every day.

About usWith over 60 branches nationwide, we are the UK’s largest supplier of light commercial vehicle rental solutions. We’re here to keep people and businesses moving, that’s what we do. By partnering with some of the country’s most well-known organisations we have earned a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.We are agile. We are experts. We are imaginative. We are reliable.Keep your career moving, smarter.

We are recruiting for a Information Governance Compliance Lead to join our team on a fixed term contract for 6 months.

The post-holder will be responsible for providing, receiving and presenting complex information. They will require the ability to communicate this complex information to a range of people including individuals who
are not subject matter experts. Persuasive, motivational, negotiating, training skills are required as well as providing and receiving highly complex information / present complex information to large groups.

The Information Governance Team is responsible for providing expert advice, guidance and services to the Trust covering a number of dimensions: all organisational and personal data; developing new processes and policies; best practice; legal and statutory responsibilities; training and education relating to data and information usage; incident management; compliance reporting; annual assurance submissions and any additional measures or structures required to support this.

As a IG Compliance Lead you will develop processes for collection, analysis, validation, presentation and reporting of activity to ensure that resources are effectively managed and the best possible patient care is achieved. As such, professionals in this position have exceptional interpersonal and communication skills; have advanced knowledge of analysing complex information with the ability to drive innovation and engagement.

You will provide assurance of compliance with Information Governance policy and Standard Operating Procedures through liaising with users of data systems to ensure that data standards are maintained, and sensitive information is protected.

in addition, you will engage with quality and service improvement through auditing, assessing, addressing and communicating issues, trends or opportunities to identify improvements; reflecting on own and
others’ practice; contributing to strategic planning; identifying new ways of working or potential efficiencies; using analysis to improve decision-making and supporting the team to provide services by minimising clinicians’ and senior leaders’ time taken by administration responsibilities.

One of the largest community NHS trusts in the UK, KCHFT are rated ‘outstanding’ by the CQC. We’ve got a passion for delivering high standards of care to patients and deliver excellent services to improve the health of our communities. To do this we need outstanding people who share our values Compassionate Aspirational Responsive Excellent

We’re committed to equality, diversity and inclusion, which leads to better patient care and a happier workforce. So, all our colleagues have equal access to career opportunities.

Flexibility is another way we do this. In the NHS, we’re reminded every day how important life is. As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement without having to sacrifice time for personal interests or family commitments. We’ll support you to work flexibly in a way that will suits us both

Looking for professional development? We can support that too! Our career pathwayswill help you achieve your aspirations

The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this.

Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.

We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.

If you need an application form in an alternative format please let our recruitment team know so they can help you with this.

All information you supply on your application should, to the best of your knowledge, be true and accurate. Interviews are due to take place on the 5th of June 2024.

Find out more about the community difference here.

Good luck! We can’t wait to meet you and welcome you to #teamKCHFT, #cometocommunity

Although vaccination against COVID-19 is not mandatory, we are strongly encouraging colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.


This advert closes on Friday 24 May 2024

We have an exciting opportunity for two Information Governance Compliance Officer's to join our team on a fixed term contract for 6 months.

The post-holder's will be required to provide effective expert advice to colleagues and members of the public with regards to information governance requirements, standards and processes; ensuring the trust operate in line with best practice procedures at all times.

The Information Governance Team is responsible for providing expert advice, guidance and services to the Trust covering a number of dimensions: all organisational and personal data; developing new processes and policies; best practice; legal and statutory responsibilities; training and education relating to data and information usage; incident management; compliance reporting; annual assurance submissions and any additional measures or structures required to support this.

As an IG compliance officer you will be involved in all aspects of data governance for the trust. You will advise services on the best way to process and share information whilst maintaining compliance with all data protection legislation and NHS standards. They will be responsible for assessing and responding to complex requests for information on a routine basis while acting as the first point of contact for staff in other services.

You will ensure the Trust operates effectively by being responsible for providing specialised support to staff at all levels, such as developing and monitoring Standard Operating Procedures (SOP) for the services provided to the Trust and act as the specialist in this area, adapting and changing
these as services evolve.

In addition, you will engage with quality and service improvement through auditing, assessing, addressing and communicating issues, trends or opportunities to identify improvements; reflecting on own and others’ practice; contributing to strategic planning; identifying new ways of working or potential efficiencies; using analysis to improve decision-making and supporting the team to provide services by minimising clinicians’ and senior leaders’ time taken by administration responsibilities.

One of the largest community NHS trusts in the UK, KCHFT are rated ‘outstanding’ by the CQC. We’ve got a passion for delivering high standards of care to patients and deliver excellent services to improve the health of our communities. To do this we need outstanding people who share our values Compassionate Aspirational Responsive Excellent

We’re committed to equality, diversity and inclusion, which leads to better patient care and a happier workforce. So, all our colleagues have equal access to career opportunities.

Flexibility is another way we do this. In the NHS, we’re reminded every day how important life is. As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement without having to sacrifice time for personal interests or family commitments. We’ll support you to work flexibly in a way that will suits us both

Looking for professional development? We can support that too! Our career pathwayswill help you achieve your aspirations

The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this.

Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.

We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.

If you need an application form in an alternative format please let our recruitment team know so they can help you with this.

All information you supply on your application should, to the best of your knowledge, be true and accurate. Interviews are due to take place on the 24th of May 2024.

Find out more about the community difference here.

Good luck! We can’t wait to meet you and welcome you to #teamKCHFT, #cometocommunity

Although vaccination against COVID-19 is not mandatory, we are strongly encouraging colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.


This advert closes on Friday 24 May 2024

The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this. Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert. We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job. If you need an application form in an alternative format please let our recruitment team know so they can help you with this. All information you supply on your application should, to the best of your knowledge, be true and accurate. Interviews are due to take place on the 5th of June 2024. Find out more about the community differencehere. Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity Although vaccination against COVID-19 is not mandatory, we are strongly encouraging colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.

The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this. Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert. We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job. If you need an application form in an alternative format please let our recruitment team know so they can help you with this. All information you supply on your application should, to the best of your knowledge, be true and accurate. Interviews are due to take place on the 24th of May 2024. Find out more about the community differencehere. Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity Although vaccination against COVID-19 is not mandatory, we are strongly encouraging colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.

SSE has big ambitions to be a leading energy company in a low carbon world. Following our commitment to invest £20.5 billion in low carbon projects to 2027, we have significant growth plans and are well on our way to achieving our ambition to build a world that's more sustainable and inclusive for you, your family, the community you live in and for generations to come.

Join us on our journey to net zero and help us power change.

About the Role

Base Location: You will be based in one of our UK Training Centres at Thatcham or Perth

Salary: £44,195 - £50,611 + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time | Flexible First options available

As an Internal Quality Assurance Verifier, you'll play a pivotal role in managing the quality assurance of training and assessments within our training centres, overseeing externally accredited qualifications such as Streetworks (NRSWA) Training and technical apprenticeships. The main responsibilities of the role include:

- Coordinating and monitoring assessments carried out at our training centres and other business locations ensuring that the qualification scheme and awarding body requirements are implemented consistently by the assessment teams.

- Maintaining accurate reports and records of verification activity to allow for auditing by the external verifier and providing appropriate information and records to the external verifier to demonstrate that the quality assurance requirements of the awards are met.

- Liaising with awarding body external verifiers and auditors in maintaining accreditation as an approved provider of training and assessment for the centre fulfilling the role of centre coordinator.

- Arranging assessor standardisation reviews and observations as well as maintaining records of standardisation evidence for external verification.

- Supporting in the development of and ensure compliance with assessment plans and procedures for the completion of power apprenticeship End Point Assessments with evidence collated for external review panels or auditors. You will work with the technical training managers to implement and maintain the same standards of compliance for internally awarded certifications, as for externally accredited qualifications.

What do I need?

As Internal Quality Assurance Verifier, you'll need to have sufficient occupational and technical competence to carry out the role and be confirmed as competent by any associated awarding bodys external verifier. You'll be able to operate within the safety culture and values of SSE and be able to promote these across the team so good communication skills are essential. You'll have good technical knowledge that can support the assessing and verification process for all required qualifications and be flexible to travel regularly within the UK to our delivery locations to monitor training and assessment activity.

To be considered for this role, we would also love you to have:

- Vocational experience working within the Power or Utilities Sector, including working on the highway.

- Experience in quality assurance and verification of accredited qualifications including auditing.

- Hold or be working towards a Level 4 Certificate in Leading the Internal Quality Assurance of Assessment Process and Practice and a Level 3 Award in Education and Training as well as NRSWA Supervisor Units.

- Proficiency in the use of IT equipment and Microsoft packages to maintain records and produce reports with a focus on sustainable ways of working to maximise the use of digital systems.

- Ability to work both individually and as part of a team, adapting to a changing workload and be able to prioritise tasks effectively.

About our Business

SSE Human Resources is made up of several operational and specialist teams who strive to help the business to design, develop and deliver their people strategies. We partner with the business to provide expert advice on all people matters, enabling them to get the best out of their teams and equip them to meet the changing demands of our business now, and in the future.

What's in it for you?

We offer an excellent package with 34 days annual leave entitlement. Enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all protected characteristics and commit to providing any reasonable adjustments you need during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.

What happens now?

All applications should be made online, and I'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working flexibly requirements or adjustments you may require throughout the recruitment and selection process, please contact Louise on 01738 351671.

Before commencing your role with SSE, you'll need to complete our pre-employment screening process. This will consist of a criminality and credit check.

A Vacancy at Kent Community Health NHS Foundation Trust.


An exciting opportunity has arisen for a dynamic, highly motivated and enthusiastic Pharmacy Technician to join our Medicines Quality and Governance team.

You will have a strong interest in Medicines Quality and Governance background. The ideal candidate should understand regulatory compliance, controlled drugs, medicines incidents, pharmacy contracts, working with pharmaceutical industry and medicines polices. Excellent communication and interpersonal skills are essential for effective collaboration with various healthcare professionals and stakeholders. The ability to work as a team player is crucial.

In addition, you will also play an important role supporting robust oversight in the governance of prescribers (medical and non-medical)

As Pharmacy Technician - you will play a key role in delivering the specialist technical aspects of the Medicines Governance agenda across the Trust ensuring the team provides a safe, effective and efficient use of medicines.

You will support the Pharmacy non-medical prescriber lead in the governance of all prescribers ensuring compliance with legal and professional frameworks that govern prescribing by KCHFT.

As the Pharmacy Technician team manager, you will manage and lead the pharmacy technician specialist and pharmacy support workers higher level that provide medicines quality and governance.



Additional Working Pattern: 7.5 hours each day Monday to Friday

One of the largest community NHS trusts in the UK, KCHFT are rated ‘outstanding’ by the CQC. We’ve got a passion for delivering high standards of care to patients and deliver excellent services to improve the health of our communities. To do this we need outstanding people who share our valuesCompassionateAspirationalResponsiveExcellent



We’re committed to equality, diversity and inclusion, which leads to better patient care and a happier workforce. So, all our colleagues have equal access to career opportunities.



Flexibility is another way we do this. In the NHS, we’re reminded every day how important life is. As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement without having to sacrifice time for personal interests or family commitments. We’ll support you to work flexibly in a way that will suits us both



Looking for professional development? We can support that too! Ourcareer pathwayswill help you achieve your aspirations

Job responsibilities

The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this.

Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.

We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.

If you need an application form in an alternative format please let our recruitment team know so they can help you with this.

All information you supply on your application should, to the best of your knowledge, be true and accurate. Interviews are due to take place on the 17th May 2024.

Find out more about the community differencehere.

Good luck! We can’t wait to meet you and welcome you to #teamKCHFT, #cometocommunity

Although vaccination against COVID-19 is not mandatory, we are strongly encouraging colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.


This advert closes on Sunday 12 May 2024

Job responsibilities The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this. Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert. We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job. If you need an application form in an alternative format please let our recruitment team know so they can help you with this. All information you supply on your application should, to the best of your knowledge, be true and accurate. Interviews are due to take place on the 17th May 2024. Find out more about the community difference here. Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity Although vaccination against COVID-19 is not mandatory, we are strongly encouraging colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.

YOUR MISSION

• Responsible for supporting new program launches, supplier audits, and systemic supplier quality issues.
• Responsible for working with US based Development, Design and Quality staff, China based management, and local supplier engineers to ensure new product/process production initiatives, criteria, and standards are implemented at supplier facilities for effective and efficient new product transition to production. Perform process audits and monitor quality control plans to ensure acceptable quality levels are being satisfied. Assist Quality Manager in formulating, analyzing and implementing continuous improvement programs
• Monitors and improves supplier quality performance. Set up quality assurance plan (including gauges) for both head components and final finished products. Locally support all phases after 1st article and failure return/ defect found analysis
• Works with PDE for new product pilot run verification and handover to mass production. Investigates and resolves part or process quality issues as part of a hands on operations team.
• Leads supplier AQP and component review meetings/activities. Formulate and manage weekly quality summary and analysis
• Assess new and current production supplier quality systems: supplier audits. Audit processes to validate new supplier or new production line and routine audits at current supplier base. Drive audit action plans to closure
• Champions resolution of chronic supplier issues: identifies, prioritizes, charts occurrences/trends, implements and manages corrective action plans, reports on corrective actions/problem resolution. Develop and mentor suppliers in problem resolution, controls plans and PFMEA methodology
• Helps manage quality disputes between head/club and component suppliers
• Oversees process issues and customer complaints/returns. Analyze failure, corrective and preventive action to respond to customer complaints. Ensure timely resolution

YOUR TALENT

• Bachelor’s degree in Engineering or related technical field. Or a combination of education and manufacturing experience.
• 5+ years previous experience working in a manufacturing environment. Golf industry experience is a plus. Quality assurance/ control experience or related technical field
• Professional accreditation as a quality engineer by an appropriate authority or willingness to attain
• Working familiarity of Quality system (e.g. ISO9001). Working knowledge of APQP, PFMEA, Control Plan, PPAP, and SPC Manuals. Black or Green Belt Six Sigma Certification a plus
• Familiarity with COBRA product line, the game of golf and the golf industry is preferred
• Able to work independently to investigate and analyze production issues
• Numerical analysis ability and exceptional knowledge of testing methods, QC principles and practices, manufacturing operations and processes
• 8D report experience is a plus
• Familiar with MS Office, particularly Excel, and other statistical software, math and analysis skills. DOE/FMEA/ Six Sigma skills required
• Ability to travel locally to other supplier facilities. Ability to create and maintain positive and productive relationships with both internal and vendor contacts with strong written and verbal communication skills

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.

The Director of Compliance will be responsible for oversight of all quality assurance operations related to the ORR Call Center and execution of project deliverables. The position will act as a member of the leadership team to recommend technological solutions to building awareness, knowledge, and skill; project manage training and reporting deliverables, and will report to the Project Director for the Call Center. 

Key Responsibilities:  

• Oversee and manage the following: 
• Design and operate quality control measures for call center and program oversight.  
• Ensure accuracy and timeliness in execution of all training, QA, and reporting project deliverables.  
• Provide direct oversight of all work streams related to training, QA, and reporting project deliverables. 
• Work closely with the call center staff, ORR (client) and client’s stakeholders in the execution of deliverables and services.  
• Ensure timely and accurate communication with client to ensure transparency and communication of medium and long-term project activities, outstanding issues, and risk mitigation. 
• Enforce uniform development and quality standards and ensure accuracy of project deliverables. 
• Develop monthly reports using available data 
• Directly supervise all subject matter experts in the development of training, FRA/SWB Supervisor and the QA Manager 
• Analyze data collection instruments, tools, and systems to ensure effectiveness and determine when necessary to update or expand systems to provide robust data to the client.  
• Work with clients and SMEs to perform needs assessments to identify critical knowledge, skills, and behaviors; produce gap analyses; and recommend appropriate learning strategies for call center employees 
• Assure all annual and monthly reports are of high quality and delivered according to contract deliverable schedule 

Basic Qualifications:  

• Masters in social services: a Bachelor’s in the same field can be substituted for the MS/MA if accompanied by a minimum of 8 years of training development work in the field of refugee resettlement 
• 3-5 years managing projects or equivalent of project management such as managing multiple aspects of deliverables, deadlines, and partner relationships  
• Minimum of 5 years experience in determining quality of services 
• Minimum of 5 years experience working with a federal client relationship  
• Active Tier 2 security clearance per contract requirements

Preferred Skills/Experience:  

• Experience conducting detailed training and/or job/task analyses  
• Experience developing both soft-skills and technical training  
• Experience with Office of Refugee Resettlement 
• Experience in a Quality Assurance or Continuous Quality Assurance position 
• Experience interacting with and advising clients  

  

Professional Skills:  

• Strong project management skills 
• Strong oral and written communication skills  
• Strong analytical, problem-solving, and decision making capabilities  
• Strong attention to detail  
• Ability to multi-task in a fast-paced environment  
• Ability to work well both individually and in a team environment  
• Ability to prioritize multiple tasks while demonstrating the initiative to complete projects with minimum supervision  
• Ability to work with all levels of internal staff, as well as outside clients and vendors  
• Ability to be flexible to handle multiple priorities and to work limited overtime as necessary  
• Ability to travel up to 25%  
• Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel, Project) and MS SharePoint  

  

ICF offers an excellent benefits package, an award-winning talent development program, and fosters a highly skilled, energized and empowered workforce. 

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

 

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is:

$92,986.00 - $158,076.00

Nationwide Remote Office (US99)