Total 11 Manager level Quality Assurance / Control job vacancies in M1 3FR

Your new company
This well-established organisation is looking for a Quality Assurance Manager to join their growing team. They are a successful organisation with a lot of opportunities to grow and develop your skill set.
Your new role
You will be responsible for supporting the sales team with their calls and ensuring that they meet the relevant criteria. You will be assessing calls, suggesting and providing improvements to individuals for their calls, supporting the internal compliance process and making suggestions on internal processes by spotting and analysing trends and presenting findings to senior management teams.
What you'll need to succeed
Your previous experience within a regulated environment will help you succeed in this role. You will have experience working within a busy and varied team and have worked within quality assurance/compliance before. You are able to communicate effectively, provide constructive feedback, and you have excellent attention to detail. You are able to understand and present trends in a clear and concise manner. You are also able to get to the office 5 days a week in Manchester.
What you'll get in return
You will receive an excellent salary of up to £40,000 plus an excellent benefits package including holidays, pension, healthcare and more.
What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Are you a rail engineering professional with a detailed knowledge of engineering assurance processes?

Are you seeking a new opportunity to work across the largest UK tramway network?

Would you relish the chance to contribute to projects that vary widely in both scope and stage of development?

Engineering is at the heart of Metrolink’s plans and this role will provide you with the opportunity to work in a complex and challenging environment where you will have the chance to grow and build upon your existing knowledge and experience to really make a difference to the travelling public.

Your Role

As the Metrolink Integration & Assurance Manager at Transport for Greater Manchester your responsibilities will include leading the Project Engineering team, owning the engineering assurance processes, and interfacing with external bodies for safety authorisation when needed. You will support projects in obtaining approval from TfGM’s internal safety panel and as required you will update Metrolink’s Case for Safety.

What you’ll bring

What you do and how you do it is important whatever type of role you work in at TfGM and even small behaviours and actions can have a really big impact. At TfGM, our behaviours bring to life our values of Deliver, Care and Adapt.

You will have a strong multidisciplinary background in railway engineering with a focus on engineering assurance and risk management on rail infrastructure projects.

You will have the ability to influence and negotiate with suppliers and contractors to achieve the best results and have considerable experience in a rail related environment. You will be a chartered engineer or equivalent or working towards this with a clear timeline for achieving professional registration.

What we can offer you

This is a permanent role with a competitive salary of £69,312 - £78,011 per annum depending on skills and experience.

Our benefits include:

• 28 days holiday per annum (plus bank holidays)
• Flexible and hybrid working options to promote and support a good work/life balance
• Free bus, rail or Metrolink travel to and from work within the Greater Manchester boundary
• Local Government Defined Benefit Pension Scheme which includes life cover of 3x your salary and options to increase your pension contributions
• Commitment to learning and personal development and upskilling with reimbursement of professional fees, where essential to the role
• We promote good physical and mental health and can provide additional support to staff via our employee assistance programme when required

What's next?

To apply please submit your CV and also provide a covering letter providing clear examples of how your experience meets the requirements of the role, all appointments will be based on merit. Our shortlisting process is anonymised, so please do not include your name or contact details on either of these documents. If any personal details are included these will be visible to the hiring manager.

Internal candidates - check with your line manager before applying for a secondment, to make sure you can be released from your substantive role.

TfGM is proud to be an equal opportunities employer that encourages and celebrates diversity. We want to recruit and retain a workforce that reflects the communities we serve and welcome individuals from all backgrounds by committing to providing a fully inclusive and accessible recruitment process. We will offer support and reasonable adjustments if required and we also have a Guaranteed Assessment Scheme which you can find out more information on here.

For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (www.gov.uk). Please note we are not a licensed sponsor.

Please note we may close the advert early if we receive a high volume of applications.

Role Profile

The role: Client Relationship Manager - Public Sector
Location: Manchester, Hybrid - 3 days in the office & 2 days at home
Contract: Full time, 37.5 hrs per week
Package: competitive base salary with an uncapped commission and incentive-based rewards



Job purpose:
You will join QA as a Client Relationship Manager; your focus will be to further grow your account base by prospecting for new business and nurture your existing customers using sales techniques gained from our in-house sales academy and on the job coaching.


About you:
If you have experience working in B2B sales ideally in Public sector and a consultative sales function, enjoy building new relationships, providing solutions, and working to tight deadlines then this could be the role for you.


A 'day in the life' of a Client Relationship Manager

Prospect new business and nurture your existing client base to maximise high value and long-term opportunities
Grow your existing customers through uncovering revenue opportunities by exploring client needs
Facilitate client meetings and deliver presentations on QA's offerings in line with the customers' requirements/needs
Develop, and manage stakeholder relationships
Review all sales management information to strategically prioritise your sales pipeline to meet/exceed your sales targets
Generate revenue and margin to meet individual and team targets

About QA
At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest-growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners since 1985.

We believe skills alone aren't enough, but need to be applied back to the business in order to effect change. We do this through tailored learning programmes that connect learning across an organisation's siloes, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale. Our unique end-to-end learning solution draws from deep expertise across apprenticeships, instructor-led training, and self-paced learning.

QA is headquartered in London and New York. Learn more at QA.com.
Sounds great, doesn't it? And in return we will offer you

Sales rewards
We have an amazing incentive-based reward on offer on top of an uncapped commission. Our top performers are part of the 110 Club. To join, all you'll need to do is achieve 110% of your annual target which will see you go on a fantastic all expenses paid VIP trip abroad! Recent destinations include Las Vegas, Miami, New York and Barcelona! To find out more, check out our LinkedIn page for the pictures!


Down time
Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave.


How we'll help with finance matters
In addition to pension, group income protection and life assurance, QA are offering you an annual pay review, access to our employee discounts benefit hub with hundreds of deals and savings on goods and experiences, season ticket loan, tech scheme and an employee referral scheme.


Personal growth
Learning and opportunity is at the core of what we do - and that applies to you too!
You'll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you'll get 3 training days/year to do this). You can also delve deep into our world-class digital learning content from Circus Street and Cloud Academy on a variety of tech and business topics. Or perhaps you'd like to enrol on a Degree or Masters programme to enhance your skillset or learn new things.


Our people
We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual preference, or if you are disabled or a carer, we welcome you and the alternative perspectives you bring to our diverse family. We're proud of the progress we've achieved over the last few years to build an inclusive culture and celebrate our diversity - our rankings on The Inclusive Top 50 UK Employers List are a testament to this.


We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require.


If this is what you're looking for, here are the next steps:

Hit the apply button and register on our QA website to fill out our quick and easy application form. If you'd like to hear more about the role you can find me on LinkedIn - Giselle Rodrigues or email me: - happy to help!

#LifeatQA #QA #theresnoplacelikeqa #LI-GR1 #LI-hybrid #hiring

Your new company
This is a large and well regarded national law firm that has an excellent profile.

Your new role
Our client is seeking an experienced AML Compliance manager to join the Risk and Compliance team. The role will see you managing a range of AML/Compliance matters. The role will see you working closely with

What you'll need to succeed
The ideal candidate would be an experienced AML compliance professional who is confident in handling complex AML and other financial crime-related matters. You will have extensive knowledge of AML regulations and have a desire to develop your career in AML and compliance.

What you'll get in return
The successful candidate will benefit from a competitive salary with excellent ongoing progression and development.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

The role: Client Relationship Manager - NHS
Location: Manchester, Hybrid - 3 days in the office & 2 days at home
Contract: Full time, 37.5 hrs per week
Package: competitive base salary with an uncapped commission and incentive-based rewards


Job purpose:
You will join QA as a Client Relationship Manager; your focus will be to further grow your account base by prospecting for new business and nurture your existing customers using sales techniques gained from our in-house sales academy and on the job coaching.

Strategically prospect new business and nurture your existing client base to maximise high value and long-term opportunities across public sector.


A 'day in the life' of a Client Relationship Manager
Grow your existing customers through uncovering revenue opportunities by exploring client skills needs across Digital transformation
Facilitate client meetings and deliver presentations on QA's offerings in line with the customers' requirements/needs
Develop, and manage stakeholder relationships
Managing, writing and reviewing client bids from start to finish, often to short deadlines with support from our bids team.
Review all sales management information to strategically prioritise your sales pipeline to meet/exceed your sales targets
Generate revenue and margin to meet individual and team targets
Sounds great, doesn't it? And in return we will offer you

Sales rewards
We have an amazing incentive-based reward on offer on top of an uncapped commission. Our top performers are part of the 110 Club. To join, all you'll need to do is achieve 110% of your annual target which will see you go on a fantastic all expenses paid VIP trip abroad! Recent destinations include Las Vegas, Miami, New York and Barcelona! To find out more, check out our LinkedIn page for the pictures!


Down time
Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave.



We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require.


If this is what you're looking for, here are the next steps:

Hit the apply button and register on our QA website to fill out our quick and easy application form. If you'd like to hear more about the role you can find me on LinkedIn - Giselle Rodrigues or email me: - happy to help!

#LifeatQA #QA #theresnoplacelikeqa #LI-GR1 #LI-hybrid #hiring

The role: Client Relationship Manager / Sales / Account Manager / Recruitment
Location: Manchester, Hybrid - 3 days in the office & 2 days at home
Contract: Full time, 37.5 hrs per week
Package: competitive base salary with an uncapped commission and incentive-based rewards



Job purpose:
You will join QA as a Client Relationship Manager; your focus will be to further grow your account base by prospecting for new business and nurture your existing customers using sales techniques provided and gained from our in-house sales academy and on the job coaching.



About you:
If you have experience working in B2B sales ideally in a consultative sales function, enjoy building new relationships, resolving solutions, and working to tight deadlines then this could be the role for you.


A 'day in the life' of a Client Relationship Manager
Prospect new business and nurture your existing client base to maximise high value and long-term opportunities
Grow your existing customers through uncovering revenue opportunities by exploring client needs
Facilitate client meetings and deliver presentations on QA's offerings in line with the customers' requirements/needs
Develop, and manage stakeholder relationships
Review all sales management information to strategically prioritise your sales pipeline to meet/exceed your sales targets
Generate revenue and margin to meet individual and team targets

About Us
At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest-growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners since 1985.

We believe skills alone aren't enough, but need to be applied back to the business in order to effect change. We do this through tailored learning programmes that connect learning across an organisation's siloes, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale. Our unique end-to-end learning solution draws from deep expertise across apprenticeships, instructor-led training, and self-paced learning.

QA is headquartered in London and New York. Learn more at QA.com

Down time
Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave.


How we'll help with finance matters
In addition to pension, group income protection and life assurance, QA are offering you an annual pay review, access to our employee discounts benefit hub with hundreds of deals and savings on goods and experiences, season ticket loan, tech scheme and an employee referral scheme.


Personal growth
Learning and opportunity is at the core of what we do - and that applies to you too!
You'll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you'll get 3 training days/year to do this). Or perhaps you'd like to enrol on a Degree or Masters programme to enhance your skillset or learn new things.


Our people
We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual preference, or if you are disabled or a carer, we welcome you and the alternative perspectives you bring to our diverse family. We're proud of the progress we've achieved over the last few years to build an inclusive culture and celebrate our diversity - our rankings on The Inclusive Top 50 UK Employers List are a testament to this.


We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require.


If this is what you're looking for, here are the next steps:

Hit the apply button and register on our QA website to fill out our quick and easy application form. If you'd like to hear more about the role you can find me on LinkedIn - Giselle Rodrigues or email me: - happy to help!

#LifeatQA #QA #theresnoplacelikeqa #LI-GR1 #LI-hybrid #hiring

The role: Client Relationship Manager - Public Sector
Location: Manchester, Hybrid - 3 days in the office & 2 days at home
Contract: Full time, 37.5 hrs per week
Package: competitive base salary with an uncapped commission and incentive-based rewards



Job purpose:
You will join QA as a Client Relationship Manager; your focus will be to further grow your account base by prospecting for new business and nurture your existing customers using sales techniques gained from our in-house sales academy and on the job coaching.


About you:
If you have experience working in B2B sales ideally in Public sector and a consultative sales function, enjoy building new relationships, providing solutions, and working to tight deadlines then this could be the role for you.


A 'day in the life' of a Client Relationship Manager

Prospect new business and nurture your existing client base to maximise high value and long-term opportunities
Grow your existing customers through uncovering revenue opportunities by exploring client needs
Facilitate client meetings and deliver presentations on QA's offerings in line with the customers' requirements/needs
Develop, and manage stakeholder relationships
Review all sales management information to strategically prioritise your sales pipeline to meet/exceed your sales targets
Generate revenue and margin to meet individual and team targets

About QA
At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest-growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners since 1985.

We believe skills alone aren't enough, but need to be applied back to the business in order to effect change. We do this through tailored learning programmes that connect learning across an organisation's siloes, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale. Our unique end-to-end learning solution draws from deep expertise across apprenticeships, instructor-led training, and self-paced learning.

QA is headquartered in London and New York. Learn more at QA.com.
Sounds great, doesn't it? And in return we will offer you

Sales rewards
We have an amazing incentive-based reward on offer on top of an uncapped commission. Our top performers are part of the 110 Club. To join, all you'll need to do is achieve 110% of your annual target which will see you go on a fantastic all expenses paid VIP trip abroad! Recent destinations include Las Vegas, Miami, New York and Barcelona! To find out more, check out our LinkedIn page for the pictures!


Down time
Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave.


How we'll help with finance matters
In addition to pension, group income protection and life assurance, QA are offering you an annual pay review, access to our employee discounts benefit hub with hundreds of deals and savings on goods and experiences, season ticket loan, tech scheme and an employee referral scheme.


Personal growth
Learning and opportunity is at the core of what we do - and that applies to you too!
You'll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you'll get 3 training days/year to do this). You can also delve deep into our world-class digital learning content from Circus Street and Cloud Academy on a variety of tech and business topics. Or perhaps you'd like to enrol on a Degree or Masters programme to enhance your skillset or learn new things.


Our people
We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual preference, or if you are disabled or a carer, we welcome you and the alternative perspectives you bring to our diverse family. We're proud of the progress we've achieved over the last few years to build an inclusive culture and celebrate our diversity - our rankings on The Inclusive Top 50 UK Employers List are a testament to this.


We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require.


If this is what you're looking for, here are the next steps:

Hit the apply button and register on our QA website to fill out our quick and easy application form. If you'd like to hear more about the role you can find me on LinkedIn - Giselle Rodrigues or email me: - happy to help!

#LifeatQA #QA #theresnoplacelikeqa #LI-GR1 #LI-hybrid #hiring

Your new company
This is a large and leading social housing business based in Warrington (Birchwood), that are looking to recruit a new Risk and Assurance Manager following recent growth within the team. The company manage an extensive list of properties across the North of England and are highly regarded within their field. They also offer excellent career progression opportunities and a wide range of benefits.

Your new role
As a Risk and Assurance Manager, you will:

• Responsible for delivering an effective risk & assurance framework, managing strategic and operational risks within appetite, and providing assurance to the Board and stakeholders on the effectiveness of internal controls.
• Oversee the outsourced internal audit process and in house audit & assurance work, including a review of operating controls, processes and improvements to existing policies and controls.
• Build effective relationships with internal and external stakeholders to ensure that the group's approach to risk and assurance is engaging and collaborative whilst maintaining appropriate oversight & independence.
• Prioritise and escalate issues resulting in potential non-compliance to the leadership team and the Audit & Risk Committee where necessary.
• Responsible for the effective implementation of the assurance framework, leading the team and the business with performing independent assurance reviews of key risk areas across the first and second lines of defence.
• Line management of a multidisciplinary team, (Including Risk, Assurance, and Insurance) with the ability to mentor, inspire and drive high standards.

What you'll need to succeed

• Risk and Assurance knowledge, ideally from within the housing, construction, property field, although individuals with wider sector knowledge are also highly encouraged to apply.
• Significant knowledge of risk, internal control and compliance management frameworks.
• Good systems and technological knowledge, such as being able to utilise excel and other data systems.
• Experience within a managerial capacity, such as leading a small yet successful team within a large business.
• Ideally, an accounting or professional qualification, such as ACA, ACCA, or reputable risk/compliance management accreditation.

What you'll get in return
There is a competitive offering and benefits package for the successful candidate, including:

• Salary of £50,000 to £55,000, depending on experience.
• Flexible / home working - 1-2 days in the office per week.
• Minimum 25 days holiday, along with three additional days off at Christmas, and an additional holiday purchase scheme
• Employee schemes include travel savings, high street discounts, and the potential for car allowance.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

The role: Client Relationship / Sales / Senior Account Manager / Business Development / Relationship Manager
Location: Hybrid 2-3 days a week in the office (based close to one of QA's UK offices Manchester/Leeds/London/Slough)
Contract: Full time, 37.5 hrs per week
Package: Competitive base salary with an uncapped commission and incentive-based rewards

Job purpose:

You will join QA as a Senior Client Relationship Manager; your focus will be to win new business and grow your account base by nurturing your existing customers as well as acting as a mentor across the team to support them to win business.

About you:

You will be an experienced senior client account / relationship manager with a track record of delivering sales targets through a wide range of products. If you've worked in a B2B consultative sales function selling services & solutions, enjoy building new relationships, providing solutions, and working to tight deadlines then this could be the role for you.

A 'day in the life' of a Senior Client Relationship Manager

Lead client meetings to understand their business in order to deliver an impactful solution
Analyse sales management information to strategically prioritise your sales pipeline to maximise financial performance
Design a high-level creative solution to meet the client's needs
Drive commercial discussions, prepare quotes and proposals to deliver high quality material for client sign off
Measure the strategic value being added to client account
Develop strategic relationships with client C-Suite and other senior stakeholders

Sounds great, doesn't it?! And in return we will offer you


Sales rewards
We have an amazing incentive-based reward on offer on top of an uncapped commission. Our top performers across the UK are earning between Thirteen - Seventeen Thousand pounds per quarter meaning these top performers are part of the 110 Club. To join, all you'll need to do is achieve 110% of your annual target which will see you go on a fantastic all expenses paid VIP trip abroad! Recent destinations include Las Vegas, Miami, New York and Barcelona!

A little about QA:

At QA, our mission is powering people's potential.

We believe the answer to closing the digital skills gap lies with the people organisations already have and the talent we can bring for the future. We're experts in reskilling, upskilling, apprenticeships, and other talent needs for leading enterprises and public sector organisations in the UK and we're proud to work with some of the world's biggest brands including the BBC, AWS, Google, Deloitte, JP Morgan as well as small organisations to give them the competitive edge in the digital world of today. Our bespoke and customisable training methods, learning programmes and talent acquisition solutions cover all digital requirements including emerging and in-demand tech skills to transform the workforce and fuel the success of businesses.


Down time
Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave.




How we'll help with finance matters
In addition to pension, group income protection and life assurance, QA are offering you an annual pay review, access to our employee discounts benefit hub with hundreds of deals and savings on goods and experiences, season ticket loan, tech scheme and an employee referral scheme.


Personal growth
Learning and opportunity is at the core of what we do - and that applies to you too!
You'll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you'll get 3 training days/year to do this). You can also delve deep into our world-class digital learning content from Circus Street and Cloud Academy on a variety of tech and business topics. Or perhaps you'd like to enrol on a Degree or Masters programme to enhance your skillset or learn new things.


Our people
We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual preference, or if you are disabled or a carer, we welcome you and the alternative perspectives you bring to our diverse family. We're proud of the progress we've achieved over the last few years to build an inclusive culture and celebrate our diversity - our rankings on The Inclusive Top 50 UK Employers List are a testament to this.


We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require.


If this is what you're looking for, here are the next steps:
Hit the apply button and register on our QA website to fill out our quick and easy application form. If you'd like to hear more about the role you can find me on LinkedIn - Giselle Rodrigues or email me: - happy to help!


#LifeatQA #theresnoplacelikeqa #LI-GR1 #LI-Hybrid

Your new company
This is a large and leading social housing business based in Warrington (Birchwood), that are looking to recruit a new Risk and Assurance Manager following recent growth within the team. The company manage an extensive list of properties across the North of England and are highly regarded within their field. They also offer excellent career progression opportunities and a wide range of benefits.

Your new role
As a Risk and Assurance Manager, you will:

• Responsible for delivering an effective risk & assurance framework, managing strategic and operational risks within appetite, and providing assurance to the Board and stakeholders on the effectiveness of internal controls.
• Oversee the outsourced internal audit process and in house audit & assurance work, including a review of operating controls, processes and improvements to existing policies and controls.
• Build effective relationships with internal and external stakeholders to ensure that the group's approach to risk and assurance is engaging and collaborative whilst maintaining appropriate oversight & independence.
• Prioritise and escalate issues resulting in potential non-compliance to the leadership team and the Audit & Risk Committee where necessary.
• Responsible for the effective implementation of the assurance framework, leading the team and the business with performing independent assurance reviews of key risk areas across the first and second lines of defence.
• Line management of a multidisciplinary team, (Including Risk, Assurance, and Insurance) with the ability to mentor, inspire and drive high standards.

What you'll need to succeed

• Risk and Assurance knowledge, ideally from within the housing, construction, property field, although individuals with wider sector knowledge are also highly encouraged to apply.
• Significant knowledge of risk, internal control and compliance management frameworks.
• Good systems and technological knowledge, such as being able to utilise excel and other data systems.
• Experience within a managerial capacity, such as leading a small yet successful team within a large business.
• Ideally, an accounting or professional qualification, such as ACA, ACCA, or reputable risk/compliance management accreditation.

What you'll get in return
There is a competitive offering and benefits package for the successful candidate, including:

• Salary of £50,000 to £55,000, depending on experience.
• Flexible / home working - 1-2 days in the office per week.
• Minimum 25 days holiday, along with three additional days off at Christmas, and an additional holiday purchase scheme
• Employee schemes include travel savings, high street discounts, and the potential for car allowance.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

We are excited to announce the creation of the new role of Quality and Performance Manager at Stonebridge Mortgages. Leadership of a specialist file review team in the mortgages sector is 100% essential, and ideally with Cemap qualification. As our successful candidate, you will demonstrate a track record in achieving excellent results, in terms of the quantity and quality of file reviewing output the team is tasked with completing. You will be a fantastic developer of people and process and achieve brilliant results, through coaching and developing your team and managing their performance.

About us

At Stonebridge, our employees tell us we are a great place to work. We are passionate about what we do, our people matter, their opinions, insights and enthusiasm are key to our success. We value and look after people, are big on employee wellbeing, we are socially and environmentally responsible and like to get involved in charity work. We consistently look for ways to create a better future, back each other and most importantly, to do the right thing.

Our benefits


Competitive starting salary
Modern new offices with free car parking
Hybrid working. Exceptional candidates located further afield may also be considered, especially those who are currently working in other mortgage networks, provided they are happy with periodic travel to the office)
Free lunch, hot and cold soft drinks when working in the office
2 days per annum additional paid leave for volunteering / charity work
Up to £15 per month towards a gym / fitness membership
Access to Sodexo Employee Discounts Platform
Bike to Work Scheme
Reward & Recognition Programmes
Company sick pay
Excellent Employee Assistance Programme, including free access to digital GP and private counselling services
Structured career path for progression


The role

The Quality & Performance Manager accepts overall responsibility for ensuring the Assessor team meets minimum targets for file reviews, including sales quality scores and completion of remedial processes. They have line management responsibility for the Assessor Team Leaders.

This role provides MI reporting to the Head of Compliance Operations, Compliance Operations Manager and Senior Management Team (SMT) and is expected to be proactive in identifying and putting forward system and process improvements to improve efficiency as often as possible.

Key responsibilities


Development of processes and people to achieve file review targets
Completing 121 performance reviews, providing feedback on performance, agreeing development plans and checking wellbeing
Process and audit management
Deliver outcomes of audits to Assessor Team Leaders
Providing accurate and up to date MI reporting to senior management
Manage staffing levels and attendance within the team
Any other tasks delegated by line manager to support the team and company as required


Our ideal candidate


Excellent developer of people and process
Previous experience managing a specialist file reviewing team, ideally for another mortgage network (i.e. not from the context of a Compliance Manager managing a team of Mortgage Advisors)
Track record exceeding team targets for both quantity and quality of case file reviews
CeMAP qualification
Probing, investigative, analytical
Ability to prioritise, manage own workload and use time productively
Credible and influential at all levels, including with senior management
Able to fully satisfy the pre employment screening process which comprises of right to work, identity, 5 years referencing, AML, credit screen, financial sanctions and DBS checks.


Who we are

Part of MSS, Stonebridge Mortgage Solutions Ltd is one of the leading dedicated mortgage and protection networks in the UK with a professional community of more than 1,100 mortgage and protection advisers and 600 firms.

We aim to provide world class support and guidance utilising our cutting-edge systems and regulatory expertise and our revolutionary spirit has the customer at its heart.

How to apply

Full job description is available from recruitment@mssl.co.uk on request. Apply with CV. If you require any reasonable adjustments for any part of the recruitment process, please let our recruitment team know.

Individuals with different cultures, perspectives and experiences are at the heart of the way SDL Surveying & Stonebridge works. We are committed to equality of opportunity and welcome applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and civil partnerships, and ex-offenders.