Total 10 quality assurance control job vacancies in Quality Assurance / Control category in Bangkok

ABOUT THE ROLES: Responsible for the day-to-day operations of the Control Tower, assuring accuracy of documentation and reporting, monitoring of import and export shipments, acting as a key point of contact for company's Network Operations, Key Account Management and Customer. Develop company's activities in the reporting area in order to achieve and demonstrate the Service Level committed to Customers. This role consists in directing and coordinating the operations, the customer services in Asia Pacific.

WHAT YOU WILL BE DOING

Scheduling

• Plans activities within the assigned scope of work.

• Develop and implement new traffic routes/projects granted by client.

• Execute and control the implementation of activities in line with the validated Sales plan from Key Account.

• Ensure that plans are aligned at all times with Customers expectations

Monitoring

• Consistently monitor emails, respond in a timely and professional manner to Customers and company's Network.

• Responsible for utilizing T&T systems.

• Update continually the systems with current statuses from company's Network, Airlines, Shipping Lines, and Subcontractors.

• Alert company's network and customer when required (transport mapping deviation).

• Research, interpret and analyze data received from various sources and escalate any irregularities to appropriate Management.

• Manage Claims (if any).

Communications

• Maintains relationships with company's network (Operations and Customer Services) and customers to assure compliance with expectations and established procedures.

• Responsible for the preparation, delivery and confirmation of all assigned reports that pertain to the Control Tower.

• Research and provide information to Carriers, Customers, company's network (Operations and Customer Services).

• Conduct daily (test phase), weekly (day to day) conference calls/meetings and serve as liaison between Operations and Account Management.

• Act as a point person to relay Carriers concerns and/or issues with company's network and Customers. 

• Manage and Update SOP, contact matrix, transport mapping

Others:

• Work closely with KAM/RAM and produce KPIs on weekly, monthly basis according to periodic reviews with the Customer.

• Conduct freight invoice compliance on regular basis to ensure billing accuracy from BLX Network to Customer.

• Communicate with IS/IT support groups to ensure system functionality and request enhancements.

THE SUCCESSFUL CANDIDATE

Essential:

• Bachelor degree or above;

• 5 years of experience in Freight Forwarding operations, coordination, customer service or other related experience managing both Air and Ocean

• Computer Skills. Intermediate/Advanced knowledge of Excel required.

• Must have PC knowledge and skills and ability to learn and use company and customer system(s).

• Possess good communication skills and influence skill

• Excellent English skill both written and verbal communication

Desirable:

• Previous customer service experience

• Prior experience using transport management systems preferred.

Benefits

• Provident Fund
• Group Insurance: Health (IPD&OPD), Accident, and Dental
• Fixed & Performance Bonus
• Annual Leave start from 12 days/year

As an Quality Inspector, you’ll be reporting to Inspector Team Leader or Operations Manager and working as part of our Operations department. The purpose of QIMA’s Operations team is to deliver our industry-leading services to our clients while ensuring that all the work we do is performed to the QIMA standard of quality.

Your main duties will revolve around on-site quality inspections of our clients’ products.

• Check email daily to receive inspection documents.
• Attend to inspections on time and communicate with supplier in a professional way.
• Perform the inspection of the merchandise according with company procedures. Supervise the stuffing of the containers according with company procedures.
• Fulfill inspection reports according with company procedures and timelines.

Essential Duties & Responsibilities:

Include the following. Other duties may be assigned. 

• Conduct a complete ‘Quality Assurance and Owner Understanding and Acknowledgement’  overview with the new Owner ensuring any concerns, issues etc are fully addressed and the Owner is fully satisfied and comfortable with their decision to enter into a purchase arrangement for Anantara Vacation Club Points,       

• Ensure the accuracy of all purchase and finance installment (if applicable) documentation and that the new Owner is provided with all required documentation along with a new Owner’s kit,

• Maintain contact with the new Owner and be their primary point of contact within AVC prior to the sale closing date to ensure sale closure is on schedule, and that any incomplete or additional documents, further deposits etc and/or information is obtained in a timely manner in order to finalize the purchase,     

• Prior to sale closure provide assistance, additional information and reassurance to the new Owner should they experience post sale remorse, in order to keep the sale secured,

• Process any rescissions, once you are satisfied the sale will not proceed, in a timely fashion,

• Conduct ‘post sale procedures’, documentation, follow up training during the training induction period for all new Sales Executives,

• Conduct on a regular basis ‘ongoing training and updates sessions’ for all Gallery Sales Associates ensuring they are kept up to date in relation to post sale pre-closing new procedures etc,

• Actively monitor that the integrity of the sales presentation is not compromised, deviated from or distorted, reporting immediately to the Quality Assurance Manager any incorrect or inappropriate information that may be being presented whether through a genuine misunderstanding or otherwise so that the appropriate corrective and/or disciplinary  action is taken,           

• Maintain close communications with the Corporate Contracts Administration Department in relation to new Owners in terms of sales ready to close, rescission statuses, etc,

• Maintain a log in respect to all new Owners ‘Welcome’ follow up calls by Sales executives and advise sales management of any lapses,

• Advise the Quality Assurance Manager daily of any processed rescissions, pending sales and sales closure statuses etc,        

• Assist the Gallery Sales Administration Management in ensuring all Gallery Associates adhere to all Company and any Governmental compliance requirements, general AVC policies and procedures and that all Sales Gallery Associates act, at all times to ensure the ‘Guest Experience’ and the integrity of the ‘Anantara’ brand name are not compromised, ensuring all Gallery Associates represent the company in an ethical, moral and professional manner at all times, 

• Respond to and manage in a timely manner any Guest concerns or complaints in conjunction with any relevant departments i.e. Marketing, Club Services etc.,

• Regularly update the Quality Assurance Manager with any relevant information and ongoing feedback on the performance and any other issues concerning the operation and effectiveness of the Quality Assurance function of the Sales Gallery,

• Promote good working relationships between your Sales Gallery and all other departments within AVC ensuring clear lines of communication are maintained.

#LI-PS2

Senior Manager - Quality Assurance establishes suitable quality standards at each stage of the development process and evaluates suitability of matrices to assess quality. He/She determines types and variations of quality tests to fulfil business needs and requirements, as well as ensures that testing processes comply with applicable regulatory and relevant quality testing requirements. He synthesizes product performance against user feedback to prioritize quality measures for testing and manages the conduct of quality tests on quality measures under different operational and usage conditions. He recommends new technologies, tools and infrastructures, practices, and changes to processes, as well as guides the automation of quality testing.

Develop quality standards 

• Determine quality standards at each stage of the development process to ensure quality of outputs
• Synthesize user requirements and expectations to determine suitable quality standards for end products
• Evaluate suitability of quality matrices
• Oversee the development of user guides on quality standards

Develop quality testing processes

• Determine types and variations of quality tests for each phase of the product development process or lifecycle to fulfil business needs and requirements
• Assess objectives of quality tests for feasibility and relevancy to each phase of the development process or lifecycle
• Review steps in the quality test process against test objectives
• Ensure quality testing processes complies with regulatory and other relevant requirements

Perform quality testing 

• Manage the conduct of quality tests across phases of the product development process or lifecycle on quality measures under different operational and usage conditions
• Provide technical inputs on quality gaps to the development team to improve product quality
• Develop quality systems to mitigate or prevent failure from occurring or to enable early detection of failure
• Validate operating and usage conditions in which performance of quality measures drops
• Develop reports documenting quality testing outcomes for the relevant development teams
• Recommend new technologies, tools, and infrastructures, as well as practices and changes to processes
• Guide the development of tools to automate quality testing for suitable types of tests
• Evaluate automated test cases and codes for enhancements
• Ensure the conduct of applicable security tests with relevant functional teams
• Manage the resolution of quality issues to ensure achievement of quality standards in an Agile Environment

• Bachelor’s Degree in Computer Science; Computer Engineering; Software Engineering; or other fields related to Information Technology, Quality Assurance, Software/Systems Testing is required
• At least 7-10 years’ experience in related field
• Knowledge of Robot Framework (using Python language)
• Knowledge in software version control systems, code review workflows
• Experience working in Agile Scrum projects
• Experience in developing automation testing scripts
• Mobile testing experience preferred
• Familiarity with Agile development process and Rapid product development techniques, such as Design sprints, Story mapping and others
• Fluent English communication skills

Health Insurance – At Makro, we care about your health! Group insurance from a top insurance company is included in your benefits—OPD, IPD, Emergency OPD

Provident Fund – Makro cares about your long-term plan! We offer 3% provident fund.

Year-end bonus – We include variable and performance bonus for our employees.

Gym Facilities – Our Head office has a fitness center, yoga room, and recreational space. Enjoy Bangkok scenery and work your body!

Attractive Vacations days – Enjoy our attractive annual leave. Let’s say the minimum is 18 days!

No overtime – We work 5 days a week. We set our own goals and deadlines.

Free car parking space – No more stress or extra cost if you drive to work. We offer free parking space for our employees.

OVERVIEW

Are you a search engine guru? Do you know how to find what you're looking for with just a few keywords? Are you the type of person that already knows what someone is saying before they finish their sentence? If so, we have a unique opportunity for you to put your skills to the test!

Welocalize is seeking Thai (Thailand) speakers to help support our client's project as a Search Quality Rater.

In this position, you will use your unique gifts of understanding people's intentions to improve the online search engine experience. Our main goal for this project is to develop and augment AI data. To put it more plainly, you will provide subjective and objective ratings based on project rules and conventions.

You will complete tasks in Thai (Thailand).

In this position, you will be able to set your own schedule to accomplish the weekly goals. 

Project Details

Job Title: Search Quality Rater

Location: Remote, Thai-based

Pay Rate: Up to $6 gross per hour, but can be variable based on the complexity of the task

Start date: ASAP

Employment Type: Freelance/Independent Contract

This work is based on project needs. Weekly hours may vary.

Fast-paced and highly professional, PSI Quality Management team is dedicated to ensuring high level of excellence for PSI services and systems. Whether conducting internal audits, assessing new vendors, hosting demanding client auditors, or enforcing QSDs, the Quality Management colleagues provide confidence that we maintain quality in everything we do.

Hybrid in Bangkok

In this role, you will 

• Provide administrative support to the global Quality Management team
• Maintain PSI QSDs Intranet and process QSDs lifecycle documentation
• Support QSD release to clients and external parties
• Assist with internal and external audits scheduling and preparation
• Maintain audit and CAPA tracking logs
• Interact with PSI offices and departments with regard to QM matters
• Assemble audits documentation

We are looking for a Quality Assurance Auditor to join us as part of a tight-knit, international team, working across multiple locations and time zones.

You will ensure high quality standards within our clinical trials and internal company processes, and share your expert knowledge with the business. This is an excellent opportunity to work in multiple therapeutic areas and gain exposure to all aspects of the clinical trial process.

Your responsibilities will include:

• Preparing, conducting, and reporting of QA study audits, internal systems and location audits, vendor qualification audits and maintain relevant communication with the auditee
• Communicating with project teams with regard to QA study audits, including follow-up and resolution
• Assembling QA audits documentation
• Training PSI Operations staff in quality management topics

Please note, this role requires international travel for site audits.

• Review agents’ conversations across all contact touchpoints to measure teams’ performance and track customer support quality.
• Contribute to call calibration sessions to evaluate agent performance.
• Identify lapses in agents’ performance and provide constructive feedback for improvement.
• Engage in customer listening to identify customer pain points and expectations.
• Drive the implementation of improved customer engagement strategies to increase agents’ efficiency.
• Serve as an intermediary for escalations from agents and customers.
• Ensures communication is effectively delivered and appropriately addresses all customer concerns.
• Develop process controls, standard operating procedures (SOPs), and supporting documentation for training, onboarding, and customer support. 
• Identify process improvement opportunities to update SOPs.
• Implement and ensure compliance with the company’s policies on customer service quality.
• Report support teams’ performance to supervisors and maintain monthly performance logs.
• Participate in team meetings to discuss customer service trends, agent review feedback,  and implementation of quality management strategies.
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Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

At 30SecondsToFly, you will play an important role to define cutting edge travel chat experiences. As travel recovers in the coming months and years, we help TMC's to answer questions and process bookings with Natural Language Processing and Artificial Intelligence. 

What You’ll do on a Typical Day:

You will be helping to test our product suite, which ranges from internal tools to customer facing tools including a chat interface. You will also help to build a test suite and if you want, work with automated testing.

• Build and maintain comprehensive test plans
• Catch bugs/errors in our application suites and identify its root cause
• Identify testing strategies that maximize test coverage
• Create and maintain test suites documentation
• Assists developer on fixing/patching bugs
• Describe in great detail any issues that developers need fixing

• Contribute positively to all aspects of development

What We’re looking for:

• Can communicate in English, but no need to be at native level
• QA work experience - length depending on seniority
• Understanding of software QA methodology, common practice, process and all kind of things related to testing
• Experience with a Test Case Management tool
• Experience in automated testing framework, e.g. Robot framework, Cypress.io
• Experience in any E2E testing framework, e.g. Selenium, Nightwatch.js, Karma

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.

We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Bjak is dedicated to providing affordable and sustainable financial services to individuals across ASEAN. Headquartered in Malaysia, Bjak stands as the largest insurance portal in Southeast Asia. Our flagship platform, Bjak.com, assists millions in discovering insurance policies that offer optimal value and extensive coverage. Through strategic investments in technology, including Custom API, blockchain, trading systems, and data science, we aim to facilitate easy access to financial services that were previously challenging to reach or comprehend.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

In Thailand, Bjak is recognized under the name Dsure. As we extend our footprint into Thailand, we are seeking a meticulous and detail-oriented Quality Assurance Specialist to join our team. This position requires a detail-oriented individual with excellent organizational and communication skills.

Responsibilities

• Evaluate customer service interactions, including phone calls, emails, and chat support, to ensure adherence to quality standards.
• Develop and implement quality assurance processes and guidelines for customer service representatives.
• Conduct regular audits and assessments of customer service interactions to identify areas for improvement.
• Provide constructive feedback to customer service representatives to enhance their performance and customer satisfaction.
• Collaborate with the training team to develop and update training materials based on quality assessments.
• Analyze customer feedback and quality data to identify trends and recommend improvements.
• Participate in the development and execution of customer service quality assurance strategies.

• Proven experience in quality assurance within a customer service environment.
• Strong understanding of customer service principles and best practices.
• Exceptional attention to detail and analytical skills.
• Effective communication and interpersonal abilities.
• Familiarity with customer service software and tools.
• Proficiency in English and Thai languages.
• Diploma or bachelor's degree in a relevant field.

• Fast moving, challenging and unique business problems
• Strong learning and development plans for your career growth
• International work environment and flat organization
• Competitive salary
• Flexible working hours & arrangement, Casual work attire