Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a.....
Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.
Site Security Manager at West Quay, Southampton - Salary £47000
-Delivering the exceptional, every day
• Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
• Our promise to our people: a place to work where you can thrive and be your best every day.
• Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
• Our culture - our core values and how we behave:
o We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
o We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
o We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
o Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
o Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.
Job objectives and responsibilities
To organise and manage the centre in accordance with and to the standards required by Mitie and the client. To be responsible for the overall efficient and effective management of the contract to provide an industry-leading security service. Responsible for the management, development and training of all team members. Ensure the centre is compliant and run commercially in line with contract charges and requirements. Maintain and build the client relationship, ensuring communication between all parties is dealt with in a timely manner. Drive company and site performance to ensure the best service is received by the client and the client's guests.
Main duties
-Act as (when required) the Duty Manager for the centre, taking full responsibility for centre operation & ensuring the centre is operated in accordance with the standard operating requirements. Responsible for supporting and managing all of the centre operations both inside and outside of trading hours together with weekends on a rotational basis.
-Ensure a high level of Customer Service is delivered and maintained at all times.
-Lead in the planning and Centre preparations for emergencies, supported by risk assessments and documented, tried and tested procedures.
-Rapidly assimilate information from all available sources to enable a solution to the problem be reached. Make significant strategic rational and objective decisions based on the current situational report ensuring that decisions and actions are documented, are effectively communicated and delegated to relevant parties.
-Remain flexible and applying innovative solutions to the changing dynamics of situations.
-Provide exceptional leadership, management and direction of all staff, make the best use of all available staff and their skills taking into account their health, safety and welfare, ensuring that all actions are compliant with both the Centre and corporate documented instructions.
-To initiate and manage regular reviews of the assessments of risk under Health and Safety at Work Act. Ensuring that corporate and departmental Health and Safety policies and procedures are implemented at all times.
-In the event of an incident or emergency situation take charge, supervise and manage the situation applying the strategic aims and objectives of Hammerson and Mitie.
-To grow, develop and lead all relationships with external agencies including local councils, police and other external agents. Build relations with senior members of Hammersons staff to ensure the highest standard of operational service levels are delivered by identifying and delivering solutions that add value to both Hammersons and Mitie.
-Keep abreast of the latest available technology and to make recommendations on the introduction of any suitable equipment/process. Manage contract supplies to include where required re-specify arrangements so as to optimize the cost, quality and efficiency of service.
-To provide clear and timely communication to client, Mitie and any other party on key issues that affect the business operation, customer and strategic service delivery.
-Ensure all incidents are logged and managed effectively through to completion.
-Ensure standards of dress, safety and presentation are maintained throughout the team.
-Ensure all required reports are completed fully in a timely fashion on all required platforms.
-To manage the recruitment process for all new staff and ensure the team is adequately resourced at all times.
-Ensure that manning requirement is met on a daily basis and ensure that Workplace+ is fully up to date at all times.
-Ensure the required Training is delivered to all staff and the required Training Targets are met. This includes Site Induction for new officers, site specific Training Matrix and the Hammerson Training Programme.
-Ensure that all Disciplinary / Staff Welfare / Staff Performance Reviews / Time and attendance matters are dealt with in accordance with Mitie Policies and Procedures.
-Ensure that all contractual requirements are properly filled and escalate any concerns to the Mitie Account Manager / Director.
-Management of Key Performance Indicators and service level agreements. These are to be reviewed on a Monthly basis with the site based client. All actions to recorded and completed in a timely fashion.
-Build a close and trusted relationship with all other parties within the centre, including suppliers, Retailers and HOL staff.
-To design and implement Strategic business plans to the benefit of the Mitie operation and in line with Hammerson requirements ensuring they comply with current legislation, quality requirements. Ensuring that both Hammerson and Mitie are represented in a professional and credible manner.
Person Specification
-Enthusiastic, motivational, someone who strives for excellence
-Experience of working in Soft Services / Facilities Management in a management capacity
-Someone who takes the initiative and drives for results
-Organised, able to make robust judgements and prioritise
-Honest, transparent and consistent
-Gain and hold the respect of others
-Have a flexible approach with a “can do” attitude
-Strong commercial awareness
-Ability to monitor and challenge the use of processes
-Excellent communication and relationship building skills.
-Excellent analytical skills to critically evaluate the information gathered and prioritise activity and on-going communication
-Resourceful and creative, able to deliver proactive initiatives within a large security department
-Significant experience of managing people and challenging situations
-Excellent oral communicator and proven ability in presenting information at a senior level.
-Strong written skills for reports, incidents and presentations
-Excellent interpersonal skills, to liaise with security officers, managers and directors
-Commercial awareness and management of a large security budget.
-Strong influencing skills to achieve business objectives
Health and Safety responsibilities
-Follow Group and company policies and procedures at all times;
-Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
-Use all work equipment and personal PPE properly and in accordance with training received;
-Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;
Information Security
-Ensure compliance with Mitie's information security procedures in all activities;
-Proactively identify and report security risks to your manager;
-Report actual and suspected security incidents;
Note
This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Since 1987, Mitie's 68,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Since 1987, Mitie's 68,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
