Total 13 job vacancies by Mitie

Job Overview: To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.To undertake additional training to ensure continuous self-development.Due to the nature of this site, enhanced security checks must be done prior to starting work and is reflected in the enhanced salary

Main Duties: To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's). Proactively refer to and review the published Assignment Instructions, thus familiarizing oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.

A rota of 4 days on four days off is in place and moves across the 24 hrs 7 days a week that the site operates through To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line license in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA License. There are also additional courses that are contractually required. Comply with legal obligations and safety requirements of the role. Follow instructions and procedures appropriately without unnecessarily challenging authority. Work in a systematic, methodology and orderly way.

Training: Fully and satisfactorily complete all required competency training. To undertake additional training to ensure continuous self-development as directed by the Security Account Manager. Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development. You are required to ensure you renew your license 16 weeks before expiry.

Security and Health & Safety: Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site. Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage. Use common sense and initiative by immediately involving others if a situation appears to become threatening. To maintain professional conduct in the face of difficult situations and challenging customers. Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process. Keep to schedules and demonstrate commitment to Mitie and the Client.To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).To call emergency services and Communication Centre to report all incidents.

What we are looking for: Previous Security Experience SIA License/previous enhanced clearances held Security Clearance (SC) or Developed Vetting (DV) desirable or wiliness to obtain. Smart, forward thinking, security orientated individuals.

Job Overview

-To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.

-Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.

-To undertake additional training to ensure continuous self-development.

Main Duties

-To be responsible for the day-to-day operation of Security.

-Be the first point of contact for the Security team and deal with day-to-day matters such as standards of dress, discipline, and conduct are met and adhered to.

-Assist in on-going training to resident security teams and ensure all new security officers are fully trained and inducted to the site procedures and policies including CCTV, access control systems, deliveries and removals, fire alarms and intruder alarm.

-Develop teamwork within the workforce, ensuring high morale through effective motivational methods.

-Assist in review of Security Officers performance and development.

-To assist in any security / equipment investigations, i.e. thefts, missing items, complaints etc.

-Provide customer / client liaison as and when required.

-Ensure Assignment Instructions are adhered to at all times by security and shipping personnel.

-Ensure that any important messages are conveyed in the Security Handover and that all security personnel read and acknowledge them.

-Ensuring security records and logs are being kept up to date.

-Ensure the security team are compliant with all relevant legislation on data protection.

What we are looking for

-Previous Security Experience

-SIA License

-Good literacy and communication skills and have excellent verbal and written English.

-Be computer and software literate.

-Reliability, self- motivation and ability to use own initiative and work without supervision.

-The ability to solve problems, make decisions and prioritise.

-The ability to transfer self-motivation to staff.

-The ability, tact and diplomacy to deal with people at all levels.

-Self-confidence and an interest in self-development.

-An interest in the continuous improvement of the Company's performance.

-The nature of the role is such that it is essential that the post holder has and will maintain an excellent record of attendance and timekeeping.



Pay Rate: £15.25/hour - Monday to Friday days (60 hours)

-Full Job Description

Mitie is the UK's leading facilities management and professional services company, looking after a large diverse blue-chip customer base, from banks and retailers, to hospitals, schools, and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there is no limit to what you can achieve if you work for us.

Position: Security Relief Officer (36hr contracts available, must be able to work days, nights, weekends and bank holidays).

Hourly rate: £13.15 per (breaks are paid)

Mandatory- : 5 years Background check is compulsory

What is in it for you

- Non-contractual free travel on London transport for security officers

-Range of benefits such as pensions, employee shares scheme, access to online GP, discounts for shopping and cinema, paid holidays

-Friendly supportive team

-Training and career development

-Opportunities to progress including apply for more permanent positions

-Overtime opportunities

About the Role

-Delivering excellent customer service

-To ensure all duties completed in full to a high standard as directed by your supervisor and management team.

-Report and act on any security breach to line managers and 24hr control room

-To assist with any security, safety, or criminal investigations

-To provide full details of all events via the Merlin Daily Occurrence Book

-To conduct external and internal patrols of buildings and car parks

-To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements

-To fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's), Standard Operating Procedures (SOP's), Risk Assessments (RA's), Memos and Toolbox talks.

-To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst performing your duties.

-If perform duties within any of the control rooms a CCTV PSS SIA Licence is required.

-Attending further training /courses as directed.

-Comply with legal obligations and safety requirements of the role.

-Follow instructions and procedures appropriately without unnecessarily challenging authority

About you

-Ability to demonstrate that you can problem solve under pressure

-Ability to multi task and prioritise daily workloads

-At all times have a smart appearance while on duty

-Reliable, self-motivated and ability to use own initiative and able to work without supervision

-Ability to solve problems, make decisions

-The ability to work with and deal with people at all levels

-Confident and interest in self development

-An interest in the continuous improvement of the company's performance

-Particularly good communicator

-Has and will continue to maintain an excellent record of attendance and timekeeping

-Fit enough to perform manual handling in a goods in/out environment

-Fit enough to perform long foot patrols, able to walk up and down many stairs and stand for prolonged periods

-Able to use a computer basic level of word, excel is necessary for this role

-Has knowledge and experience of patrol systems

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we'll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie's 68,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

-

Are you looking for a Monday to Friday position?

Are you looking to earn around £40,000pa OTE?

Are you able to use Service Now helpdesk system?

Are you customer focused, then look no further you have found the job you are looking for?

Job Overview

-To protect our customer's property, people and/or assets by providing services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.

-Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.

-To undertake additional training to ensure continuous self-development.

Main Duties

Operations

To be aware of compliance in aspects of policies and relevant legal and regulatory requirements as directed by the Account Manager and in accordance to UK Law and Guidance bodies.

Fully and satisfactorily complete all of the tasks and duties on site as defined within the published (AI's).

Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with changes in order to suggest additional amendments that will improve or enhance the current level of service.

To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.

Comply with legal obligations and safety requirements of the role.

Follow instructions and procedures appropriately without unnecessarily testing authority.

Work in a systematic, methodology and orderly way.

Training

Fully and satisfactorily complete all required competency training.

To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.

Use technology to achieve key work goal and develop job knowledge and expertise through continual professional development.

You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.

Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.

Use common sense and initiative by immediately involving others if a situation appears to become threatening.

To maintain professional conduct in the face of difficult situations and taxing customers.

Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.

Keep to schedules and demonstrate engagement to Mitie and the Client.

To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).

To call emergency services and Communication Centre to report all incidents.

What we are looking for

-Previous Security Experience

-Front line SIA License

-SC Clearance desirable

-Excellent IT skills

Our values and behaviours

Delivering the exceptional, every day



• Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.

• Our promise to our people: a place to work where you can thrive and be your best every day.

• Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.

• Our culture - our core values and how we behave:

o We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.

o We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.

o We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.

o Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.

o Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.



Job objectives and responsibilities

· Support the Director of Intelligence Operations with the strategic development of Risk and Assurance activities

· To act as the MIS SME in the provision of holistic protective security, customer experience and standards auditing for client contracts. Lead security assurance continuous improvement plans and partner liaison

· Be responsible for developing and delivering a portfolio of services to MIS client

· Be responsible for building and maintaining networks and partnerships, and most importantly, creating conduits for collaborative working with clients and across the Mitie Group

· To work collaboratively with all internal and external stakeholders to support the implementation of a truly intelligence-led security model

· Support the EY Head of Security and Business Resilience Leader to ensure the successful running of the Mitie / EY security account

· Be responsible for building and maintaining stakeholder relationships with Ernst & Young across the national contract including Mitie colleagues and client relationships

· To work collaboratively with all internal and external stakeholders, including service and contractual partners

· Undertake any other reasonable requirement as directed by the SLT

Main duties

-Support the sales team in developing and submitting client proposals.

-Conduct physical penetration tests and live scenario training, develop a testing and exercising regime across the MIS client base.

-Enable the development of a holistic risk management plan and help the operations and events manager with risk assessments and visits.

-Deliver comprehensive post engagement reports ensuring the highest quality.

-Supporting site teams and managers, customers and service providers through the delivery of workshops, reports, and regular site visits.

-Develop security strategy and procedures in support of the individual client needs.

-Conducting incident investigations, deliver post incident reports and implementing lessons learnt.

-Drive evaluation and improvement cycle for security across client base.

-AssistAccount Managers in security planning for known future events and/or emerging threats.

-Work collaboratively with the intelligence team to ensure that threat intelligence is actioned as appropriate.

-Form networks, partnerships and accessing best practice from the Assurance Manager community, security industry, relevant police networks and NPSA.

-Build and develop key networks on behalf of Mitie between the police (including CTSA's and PSO's), local authorities and other relevant key partner agencies.

-Maintain working knowledge of industry standards, regulations and initiatives.

-Be responsible for the provision of individual and team training gap analysis, identify developmental opportunities and implement a rolling plan for continued professional development.

-Mentor and coach Account Managers to achieve their full potential and support succession planning across the portfolio.

-Bring innovation to the contract, implement progressive improvements by embedding advancements in hard services as well as non-pattern forming disruptive effects through bespoke focussed patrol strategies linked to the Hostile Information Plan (HIP).

-Review, develop and enhance site-sepcific transactional documentation based on the identified top-x risks for the site and area locale, in conjunction with the overarching threat recognition document.

-Be the conduit for the promulgation of live-time intelligence from the London Intel-Service and local live-time information portals.

-Forge relationships and attend all relevant local initiatives including, but not limited to the Crime Prevention Association (CPA), City Security Council, Local Resilience Forums (LRFs), etc. and feedback best practice.

· Undertake any other reasonable requirement as directed by the SLT.



Person Specification

· PSP qualified and/or security management experience of minimum 10 years

· Proven capacity for security assurance design, development and delivery

· Previous experience in delivering standards auditing and operational readiness exercises

· Previous experience managing national contracts at a strategic level

· Established expert in team training, change management, development and mentoring

· Demonstrable capability to concept, produce and maintain improvement plans





Health and Safety responsibilities

· Follow Group and company policies and procedures at all times;

· Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;

· Use all work equipment and personal PPE properly and in accordance with training received;

· Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;



Information Security

· Ensure compliance with Mitie's information security procedures in all activities;

· Proactively identify and report security risks to your manager;

· Report actual and suspected security incidents;



Note

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.

Job Title - Retail Security Officer (Full Time)

Location - ASDA London Old Kent Road

Hours - Dependent on Store opening times - to be discussed at interview.

Pay Rate - £14.15



Job Overview

You are required to provide safety and security to our customer's property, people and/or assets in line with the published Assignment Instructions, delivering results that meet and / or exceed the Key performance indicators. Provide exceptional customer service to both staff and visitors alike, as well as undertake additional training to ensure continuous self-development, all whilst upholding both Mitie and our clients reputation.



Main Duties

-Use ASCONE to maintain the security of the site.

-Conduct regular patrols of the site.

-Monitoring self-scan area

-Deliver customer service to both staff and visitors.

-Support the staff with any reasonable request.

-Ensure the relevant reports are completed for accurate information to be recorded.

Training

For this role, you will be required to fully and satisfactorily complete all required competency training, as well as undertake additional training to ensure continuous self-development as directed by the Operations Manager. You are required to ensure you renew your licence 16 weeks before expiry.



Security and Health & Safety

-Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.

-Stay alert to any threats or changes within the work environment to take the appropriate action to reduce the chance of disruption, loss or damage, whilst using common sense and initiative to ensure the situation does not become threatening.

-To maintain professional conduct in the face of difficult situations and challenging customers.

-Complete an accurate and detailed entry of any incidents that occur on the system provided on site.

-To call emergency services and Communication Centre to report all incidents.



What we are looking for

-Previous Security Experience is required.

-Door Supervisor SIA License.

-Excellent communication skills.

-Ability to work well under pressure.



Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So, you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we'll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie's 68,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Where: The Shard, 32 London Bridge Street, London

Shifts & Hours: 12 hour shifts, 42 hours a week, 4 on/4 off, rotating day and night shifts

Hourly Rate: £14.98 (paid breaks)

What's in it for you?

You will be working to the highest professional standards at one of London most iconic buildings. Take advantage of our training and development programmes. The diversity at the Shard means new and exciting daily challenges in addition to overtime opportunities in this and other roles across the contract . Do you feel rewarded in your current job? Working at the Shard you will be part of our staff recognition and reward scheme with vouchers awarded to the top performers every month.

Job Overview

You will be located at the Front of House Reception area of the Shard building. .

IT competence (Excel, MS Word, Google sheets) is essential as the security officer will manage numerous systems and produce various reports and documents.

Main Duties - Front of House

-Provide an impeccable first impression to all visitors, occupiers

-Deliver a seamless 5 star meet and great service to visitors and clients

-Provide the highest levels of customer service

-Visitor & Occupier assistance

-Liaison with occupiers, clients and service providers

-Access control and queue management

-Manage visitor bookings and events

-Responsible for client and company databases, reports and documentation

-Conduct X-Ray screening and searches

-Maintain high levels of housekeeping

-Incident and emergency response

-Compliance to ensure the security and safety of the Shard, building assets, visitors, staff and occupiers.

-To carry out work in a safe and diligent manner, complying with all client and company policies and procedures.

-To undertake additional duties in line with management requests as required.

-Effectively communication with occupiers and guests in a professional, courteous & friendly manner

-Effectively manage and operate all site systems and equipment - reporting and resolving any faults and issues

-Carry out work in a safe and diligent manner, complying with all client and company policies and procedures.

-To undertake additional duties in line with management requests as required.

-Liaise and work effectively with the office reception team

-Identify, manage and report and Health and safety incidents and issues

-Compliance - have a full understand of all site procedures and policies including but limited to: A.I's, risk assessment and SOP's

-Fully proficient in the evacuation and emergency procedures

-Maintain a flexible and professional approach in dealing with all enquiries

-Act as a brand ambassador of Shard Quarter at all times

-Observe the dress code at all times

-Completed all client and company reports and documentation

-Have knowledge of the departments and companies operating within the building including their structure and function in order to gain an understanding of the business as a whole

-Work as part of a close team, communicating effectively with others. Have knowledge of the departments and companies operating within the building including their structure and function in order to gain an understanding of the business as a whole

-Work as part of a close team, communicating effectively with others.

-Carry out work in a safe and diligent manner, complying with all client and company policies and procedures

-Incident and emergency response

-Effectively manage and operate all site systems and equipment - reporting and resolving any faults and issues



What we are looking for

-Ability to problem solve under pressure and multitask

-Excellent written and verbal communication skills

-SIA DS Licence

-First Aid & X-Ray Trained

-Must have knowledge of Microsoft Office, Outlook, Word, Excel

-Must have excellent interpersonal skills, able to work on own initiative and as part of a team.

-A willingness to learn and develop and show high level of commitment and professionalism.

-Excellent appearance

Co op Retail Store 136 Southwark Bridge Road, Southwark, London SE1 0DG

£13.15 per hour

40 hours a week, overtime available

Job Overview

-To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.

-Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.

-To undertake additional training to ensure continuous self-development.

Main Duties

Operations

-To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.

-Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).

-Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.

-To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.

-Comply with legal obligations and safety requirements of the role.

-Follow instructions and procedures appropriately without unnecessarily challenging authority.

-Work in a systematic, methodology and orderly way.

Training

-Fully and satisfactorily complete all required competency training.

-To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.

-Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.

-You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

-Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.

-Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.

-Use common sense and initiative by immediately involving others if a situation appears to become threatening.

-To maintain professional conduct in the face of difficult situations and challenging customers.

-Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.

-Keep to schedules and demonstrate commitment to Mitie and the Client.

-To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).

-To call emergency services and Communication Centre to report all incidents.

What we are looking for

-Previous Security Experience

-SIA License

-SC Clearance desirable

Co op Retail Store 136 Southwark Bridge Road, Southwark, London SE1 0DG

£13.15 per hour

40 hours a week, overtime available

Job Overview

-To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.

-Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.

-To undertake additional training to ensure continuous self-development.

Main Duties

Operations

-To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.

-Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).

-Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.

-To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.

-Comply with legal obligations and safety requirements of the role.

-Follow instructions and procedures appropriately without unnecessarily challenging authority.

-Work in a systematic, methodology and orderly way.

Training

-Fully and satisfactorily complete all required competency training.

-To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.

-Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.

-You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

-Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.

-Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.

-Use common sense and initiative by immediately involving others if a situation appears to become threatening.

-To maintain professional conduct in the face of difficult situations and challenging customers.

-Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.

-Keep to schedules and demonstrate commitment to Mitie and the Client.

-To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).

-To call emergency services and Communication Centre to report all incidents.

What we are looking for

-Previous Security Experience

-SIA License

-SC Clearance desirable

Key PurposeTo supervise and fulfil duties required at the Fidelity sites, closely supervise the security team, ensure constant adherence to Fidelity and Mitie standards, policies and procedures and delivery of an efficient and effective service. To lead the security team in a professional manner in accordance with the site-specific instructions. Thereby ensuring the security and safety of the Fidelity offices, staff, and propertyKey responsibilitiesWorking with on-site Security Team (including temporary locations), the OSM will take ownership of all aspects of the Security team and environment ensuring appropriate operational service delivery, including:Staff supervision:• Ensure all security staff are fluent with policies and procedures and that these are strictly followed.• Manage staff performance incl. absence monitoring, ensure agents are suitably attired for duties (i.e., uniform).• Ensure all staff have received appropriate and comprehensive training, address, and plan training needs (i.e., First Aid and FIL's compulsory “Protect the Trust” training.).• Ensure staff has necessary tools, equipment, and information to effectively perform their work.• Delegate tasks and ensure staff comply with given instructions to complete all the tasks fully and satisfactorily.• Ensure all incidents are responded to and reported.• Ensure that all equipment is managed, used, monitored, and reported defective in line with policies / procedures.• Provide guidance and support to all staff members.Operational delivery• Responsibility for all roster requirements (incl. updating rosters on company's system) ensuring that all positions are always covered, and adequate backup resources are available / arranged when necessary.• Provide initial response and act upon incidents / complaints / concerns / matters / faults related to the security services provided and safety of assets and escalate any issues to management.• Assist in the production and implementation of plans related to the service delivery.• Provide a service level that as a minimum meets the contracted Key Performance Indicators.•Devise and deliver training by way of desktop or full exercises to maintain test and maintain operational capability.• Demonstrate the core brand values and culture of both Mitie and Fidelity, always promoting a positive image of FIL and Mitie.• Assist the management team with any ad-hoc requests (i.e., recruitment of new staff, staff appraisals etc).Administration• Ensure site documentation explaining site related duties and procedures are present on site, are available to and officially acknowledged by staff (i.e., by a signature).• On a regular basis, develop, review, maintain and update security-related documents and files related to the site. These would include but are not limited to procedures, manuals, instructions, checklists, registry, logs, records.• Provide administrative support to the management and staff members (i.e., compile reports, meeting minutes).• Ensure all information is recorded, filed accordingly, and resolved (i.e., training records, reports, ServiceNow Tickets).

Collaboration• Support and maintain good working relationships between the security, management, and other third-party team (incl. establishing, clarifying, reviewing on-site processes, rules, and procedures).• Participate in relevant meetings to ensure all communications and objectives are understood and met and appraising all staff of future developments in training and operations.•Work closely with CPS colleagues a fully integrated facilities service delivery and a safe working environment.Continuous Improvement•Identify and initiate improvement opportunities; recognise (potential) issues, propose, and critically evaluate solutions and effectively resolve the matter / implement the solution (after authorization when required).•Stay alert to any threats or changes within the work environment to take the appropriate action to reduce the chance of disruption, loss, or damage.•Illustrate innovation when required in completing the set task.•Assist management with global and EMEA projects.Key requirements• Particularly good command of English language.• Computer skills (Microsoft Office Suite and SharePoint)•Understanding of the FIL supplied CCTV and alarm systems, currently Lenel and Exacqvision and the ability to ensure they are used to their full capabilities.• Previous security experience.• Elevated level of interpersonal skills.• Able to Take Phone calls on emergencies/ matters of high importance when off duty.• Be flexible in relation to the hours of work and prepared to perform the duty of a OSM at Fidelity sites.•Have an SIA LicenceKey CompetenciesManaging and Leading others:• Takes the initiative and leads by example within the team.• Delegates tasks and encourages participation from others within the team, acknowledges staff' successes.• Maintains a helpful, interested, and courteous approach to team members, customer's staff, and the public.Manages Self:• Manages time and resources efficiently and prioritises workload to deliver against challenging deadlines.• Has an initiative-taking approach to all duties and confidence to suggest and organise better ways of working.• Uses common sense and initiative by immediately involving others if a situation becomes threateningDecision Making:• Takes responsibility for actions and can work under own direction if required.• Supports decision-making process with accurate information as and when required.• Understands own area of responsibility and accountability and can make informed decisions.Communication skills:• Verbal and written accuracy.

Adapts communication style, employs active listening skills, and communicates appropriately.Operational Excellence:• Ensures business compliance in the area of responsibility.• Collaborates across the business and shares best practice, identifying opportunities for innovative approaches to tasks/scenarios where appropriate.Strategic Thinking (Planning and forecasting):• Supports planning process, thinking ahead to future demand and requirements of their specific area, and feeding into management.• Contributes to contingency planning for area.Customer Management & Sales Development:• Focuses on FIL's needs and satisfaction for their area of the business.• Looks for and flags potential risks to or issues with FIL satisfaction and raises with line manager.Relationship building & Networking:• Inputs into decision-making process, where relevant and makes information available to (Line) Managers to the secure optimal outcome for Mitie and FIL.•Any other reasonable duties as directed.

Vacancy Reference Number - 45306

Job title: Retail Security Officer

Location: Elephant and Castle Supermarket

Pay rate: £11.95 ph

Hours: Full time hours

45 hours with possible overtime

Job Overview:

Mitie is looking for Distribution security officers who can deliver exceptional customer service whilst creating a safe working environment, free from crime and the fear of crime for all colleagues, contractors.

You must hold a current SIA licence or valid SIA certificates (licence can be provided) and a full 5-year checkable employment/education history.

SIA licence is favourable but not essential as SIA training can be provided

Main duties:

-To deliver industry leading customer service

-To conduct patrols of the depot

-To provide a visible security contact for colleagues, contractors, and visitors

-Booking in and out of all Vehicles entering and leaving the depot

-Utilising CCTV systems to support the reduction of crime and stock loss

-Liaise with the depot management teams

-To deter theft, whether internal and/or external and other poor working practices

-To respond to any on site incident or request for assistance and assume control until arrival of the Client, Emergency Services or Depot Duty Manager

-To highlight all breaches of security procedures including internal and external crime

-Support with access and egress to and from the site as is required by the systems installed

-Gatehouse duties which will include booking in vehicles and supporting the transport operation (RDC ONLY)

-Must have reasonable level of PC skills



Benefits to working with Mitie include:

-Contracted hours

-Annual leave entitlement

-Pension and Life insurance schemes

-Free uniform supplied

-SIA Re-licencing programme

-Comprehensive induction and training programme

-Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services.

-Apprenticeship schemes

-Progression and development opportunities

Vacancy Reference Number - 45303

Job title: Retail Security Officer

Location: Tower Bridge Sainsburys Local

Pay rate: £11.95 ph

Hours: Full time hours

45 hours with possible overtime

Job Overview:

Mitie is looking for Distribution security officers who can deliver exceptional customer service whilst creating a safe working environment, free from crime and the fear of crime for all colleagues, contractors.

You must hold a current SIA licence or valid SIA certificates (licence can be provided) and a full 5-year checkable employment/education history.

SIA licence is favourable but not essential as SIA training can be provided

Main duties:

-To deliver industry leading customer service

-To conduct patrols of the depot

-To provide a visible security contact for colleagues, contractors, and visitors

-Booking in and out of all Vehicles entering and leaving the depot

-Utilising CCTV systems to support the reduction of crime and stock loss

-Liaise with the depot management teams

-To deter theft, whether internal and/or external and other poor working practices

-To respond to any on site incident or request for assistance and assume control until arrival of the Client, Emergency Services or Depot Duty Manager

-To highlight all breaches of security procedures including internal and external crime

-Support with access and egress to and from the site as is required by the systems installed

-Gatehouse duties which will include booking in vehicles and supporting the transport operation (RDC ONLY)

-Must have reasonable level of PC skills



Benefits to working with Mitie include:

-Contracted hours

-Annual leave entitlement

-Pension and Life insurance schemes

-Free uniform supplied

-SIA Re-licencing programme

-Comprehensive induction and training programme

-Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services.

-Apprenticeship schemes

Progression and development opportunities

Salary 13.75 per hour

Location: TN16 3BN

Shift Pattern: 4 on 4 off Days and Nights

Holiday: 20 days

Probation: 3 months

Job Overview

-To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.

-Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.

-To undertake additional training to ensure continuous self-development.

Main Duties

Operations

-To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.

-Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).

-Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.

-To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.

-Comply with legal obligations and safety requirements of the role.

-Follow instructions and procedures appropriately without unnecessarily challenging authority.

-Work in a systematic, methodology and orderly way.

Training

-Fully and satisfactorily complete all required competency training.

-To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.

-Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.

-You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

-Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.

-Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.

-Use common sense and initiative by immediately involving others if a situation appears to become threatening.

-To maintain professional conduct in the face of difficult situations and challenging customers.

-Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.

-Keep to schedules and demonstrate commitment to Mitie and the Client.

-To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).

-To call emergency services and Communication Centre to report all incidents.

What we are looking for

-Previous Security Experience

-SIA License

-SC Clearance desirable