Total 9 Manager level Information Technology job vacancies in Grand Rapids Main

Independently conducts group guidance sessions of a varying nature. This counseling deals with institutional adjustment, U.S. Parole commission, release planning, and interpersonal communications, individual counseling sessions varying in methods and intensity relevant to the individual's problems. They may focus on helping the individual offender understand and live within the complex family circumstances and assist him in developing new adjustment techniques. The Case Manager helps the offender view problems objectively and to deal with them realistically. Routinely deals with community resources to secure information and develop release plans. Prepare special progress reports for such consideration as parole, transfer, restoration of forfeited good time, and makes appropriate recommendations. Corresponds with attorneys, judges, probation and parole officers and other professionals regarding the inmate's case.

Prepares diagnostic studies, responsible for collecting, interpreting and evaluating factual information reflecting developmental and circumstantial factors for the assigned caseload of inmates. Acts in a liaison capacity with other units and institutional employees on matters concerning inmate behavior. Serves as the primary liaison with the U.S. Parole Commission in reporting the inmate's program progress, readiness or lack of readiness for release, and resources in the community relevant to the desirability of his release. Actively develops program planning by presenting cases to the Unit Team and coordinating case management services with other correctional disciplines.

Along with all other correctional institution employees, incumbent is charged with responsibility for maintaining security of the institution. The staff correctional responsibilities precede all others required by this position and are performed on a regular and recurring basis.

Number of Job Openings Available:

Date Posted:

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Shift Length:

Hours Per Week:

Union Contract:

Weekend Rotation:

Job Summary:

Key Position Details:

• 1.0 FTE (40 hours/week)
• Day shift
• Occasional weekends, and evenings as business dictates

Job Description:

Principle Responsibilities

• People Management
  • Recruits, trains, develops and manages performance of staff.
  • Monitors productivity and accuracy of Workforce Management team outputs and coach team members.
  • Motivates and develops team to encourage innovative problem solving and a culture of continuous improvement.
• Contact Center Planning and Forecasting Oversight
  • Develops workforce management strategy and execute plans with contact center operations to align and optimize capacity utilization, coverage hours, traffic patterns and Service Level Agreement commitments.
  • Oversees forecasting, planning, and staffing optimization for Allina Health contact center teams.
  • Aligns with contact center operations management and provide inputs and recommendations to develop contact center operations budgets.
• Contact Center Staffing Optimization
  • Drives efficiencies in Workforce Management tool to develop optimal and efficient schedules and improve agent experience.
  • Leads real-time adherence (RTA) efforts to optimize staffing and identify opportunities to improve agent productivity.
  • Collaborates with Operations Leadership to deliver productivity and efficiency improvements.
• Project Management
  • Develops, package and implement innovative solutions that support our internal and external customers’ strategic plan.
  • Recommends efficient, cost-effective alternatives.
  • Champions new technology to meet business objectives.
  • Maintains strong, proactive vendor relationships.
  • Interacts with internal and external equipment/software providers to plan, design and implement systems, services and interfaces.
  • Serves as project leader for improvement efforts as needed and lead teams to achieve improved productivity, increased process efficiency, and customer satisfaction.
  • Other duties as assigned.

Job Requirements

• Bachelor's degree in Business, Marketing, Communications, Statistics or other quantitative oriented fields required
• Master's degree preferred
• 3 to 7 years experience with Workforce Management and Data/Statistical Analysis required
• Lean or Six Sigma Experience preferred
• 3 to 7 years direct management/supervisory experience required

Physical Demands
Sedentary:
Lifting weight Up to 10 lbs. occasionally, negligible weight frequently

Position Summary:  

The System Manager of Clinical and Operations Resource Management oversees organizational patient flow and supports the hospital's patient flow objectives, as they relate to patient placement assignments, customer service and capacity optimization.  Oversight and accountability for the daily operations of the Central Staffing Office (CSO), Access Center (AC) RN Team, Ambulatory / Procedural / Hospital Float Pool, and House Supervisor (HS) RN Team.  Ensures efficient and effective orientation for all HS, AC, and CSO staff, and facilitates utilization of all inpatient unit-staffing activities.  Able to perform all duties of CSO, AC, and HS staff. Provides support to and works closely with the Nursing Clinical Operations Mangers for monitoring and improving operating efficiency and financial performance.

Qualifications:

• Bachelor’s degree in nursing or related field
• Current Montana Licensure (Registered Nurse)
• American Heart Association BLS
• American Heart Association ACLS (within 1 year)
• American Heart Association PALS (within 1 year)
• Five (5) years relevant clinical RN experience in acute care medical/surgical/critical care nursing
• Preferred: Two (2) years of demonstrated management experience in hospital operations or a clinical department is preferred
• Preferred: Recent experience in phone triage, phone processing, discharge planning, or case management
• Preferred: MSN

Essential Job Functions:

• Assists Director with broad operations to ensure the provision of comprehensive departmental services in compliance with all regulatory agencies and healthcare system requirements.
• Ensures a collaborative departmental approach to long-range strategic operational planning, care and service design and development of organizational policies, which reflect the mission of the organization.
• Coordinates and oversees the organization-wide departmental services.  Continuously assesses, measures and improves departmental performance.
• Demonstrates responsible management of all departmental resources.
• Demonstrates clinical/technical and managerial competency.  Ensures staff professional needs are met.
• Leads, teaches, inspires, helps and consistently demonstrates healthcare system behavioral standards.

Knowledge, Skills and Abilities

• Strong leadership managerial skills; ability to plan, delegate, monitor and improve work performance
• Demonstrates sound judgement, patience, and maintains a professional demeanor at all times
• Ability to work in a busy and stressful environment
• Strong interpersonal, verbal and written communication skills
• Creativity, problem analysis and decision making
• Exercises tact, discretion, sensitivity and maintains confidentiality

• Detail oriented, organizational skills and the ability to prioritize
• Standard office equipment and computer applications; MS Office, EMR, internet applications etc.
• Ability to work varied shifts

Approved Remote States

1.     Arizona

2.      Florida

3.      Georgia

4.      Idaho

5.      Indiana

6.      Iowa

7.      Maine

8.      Michigan

9.      South Dakota

10.   Texas

11.   South Carolina

12.  North Dakota

13.   Wisconsin

14.   Tennessee

Position Summary: 

The System Manager of Patient Financial Services is responsible for assisting other leaders and supervisors with planning, directing, organizing,  monitoring and staffing the department subject to policies, budgets, objectives and directives mandated by regulatory agencies, DNV and the executive team. Supports Patient Financial Services supervisors in maintaining team discipline for all elements of established standard processes (work management, tools, team briefings, metrics tracking and prompt resolution of issues, problems and opportunities).   Directs and coordinates all functions of Patient Financial Services that relate to billing and payment activities for Bozeman Health and all related entities. Researches and creates education for all department functions regarding billing and payment related issues. Educates, reports, and provides information to organization regarding billing and payment progress.  

Minimum Qualifications:

• Bachelor's degree in business-related field or the equivalent of five successful years’ business experience
• Three (3) years of experience prior experience in healthcare administration, revenue cycle, or management of accounts receivable
• Five years of managerial experience
• Knowledge of electronic healthcare payment transactions
• Prior experience with Epic
• Regulatory knowledge required for PPS and CAH Hospital, Provider-Based, Free-Standing Clinic, and Swing Bed Billing
• Preferred: Master’s degree in healthcare administration or business administration or related field.
• Preferred: Prior Patient Finance Services management experience

Essential Job Functions:

• Ensure the accurate development and submission of claims to support reimbursement, including timely filing requirements
• Monitor PFS billing and payment key performance indicators, i.e. collection rates, denial rates, clean claim rates, accounts receivable days, candidate for billing, undistributed payments, credit balances, and unposted payments
• Develop reports/dashboards to summarize billing and payment trends to the applicable committees, work groups, and department leaders
• Analyze, track, and trend payer reimbursement  behavior and collaborate with payers to mitigate underpayments and facilitate timely reimbursement
• Conduct research regarding billing denials as directed
• Maintain knowledge of State and Federal Regulations including, Medicare Conditions of Participation, Medicare Billing and Reimbursement regulations, Commercial payor billing rules, and Bozeman Health Payer Contracts
• Assists Director with broad operations to ensure the provision of comprehensive departmental services in compliance with all regulatory agencies and healthcare system requirements
• Collaborates with the director to ensure a departmental approach to long-range strategic operational planning, care and service design and development of organizational policies, which reflect the mission of the organization and best practices
• Coordinates and oversees the organization-wide departmental services.  Continuously assesses, measures and improves departmental performance through mutually agreed upon and already approved metrics for success
• Demonstrates responsible management of all departmental resources
• Demonstrates clinical/technical and managerial competency.  Ensures staff professional needs are met
• Assesses current staffing model to determine if billing and payment functions are resourced appropriately
• Leads, teaches, inspires, helps and consistently demonstrates hospital healthcare system standards

Knowledge, Skills and Abilities

• Strong leadership managerial skills; ability to plan, delegate, monitor and improve work performance
• Demonstrates sound judgement, patience, and maintains a professional demeanor at all times
• Ability to escalate issues to director and provide possible issue resolution
• Ability to work in a fast-paced environment
• Strong interpersonal, verbal and written communication skills
• Creativity, problem analysis and decision making
• Exercises tact, discretion, sensitivity and maintains confidentiality
• Detail oriented, organizational skills and the ability to prioritize
• Standard office equipment and computer applications; MS Office, EMR, internet applications etc.Ability to work varied shifts

Approved Remote States

1.     Arizona

2.      Florida

3.      Georgia

4.      Idaho

5.      Indiana

6.      Iowa

7.      Maine

8.      Michigan

9.      South Dakota

10.   Texas

11.   South Carolina

12.  North Dakota

13.   Wisconsin

14.   Tennessee

Position Summary: 

The System Manager of Revenue Integrity (RI) is responsible for assisting with planning, directing, organizing, monitoring, and staffing departmental services subject to policies, budgets, objectives, and directives mandated by regulatory agencies, DNV and the executive team.  Supports the revenue for the health system, through maintaining a compliant and defensible ChargeMaster (CDM), claim integrity and charge reconciliation program. Provides department and organizational training and education to promote the overall integrity of the CDM program. Works closely and collaboratively with all revenue cycle functions, HIM, IT, compliance, finance, and clinical departments. Research, develop, and conduct training regarding RI related issues.

Minimum Qualifications:

• Bachelor’s degree in business related field, accounting, or equivalent of five successful years’ related experience
• Three (3) years of experience in ChargeMaster role, or Healthcare Charge Equivalent
• Five years of managerial experience
• Prior experience with Epic
• Regulatory knowledge required for PPS and CAH Hospital, Provider-Based, Free-Standing Clinic, Swing Bed Billing, and Payor Enrollment
• Working knowledge of Coding and Payment Classification Systems, i.e. ICD-10, HCPCs, CPT, OPPS, IPPS, MPFS
• Preferred: Coding Certificate; Certified Provider Credentialing Specialist (CPCS)
• Preferred: Master’s degree in healthcare administration or business administration or related field.
• Preferred: Five years’ experience in Charge Master role

Essential Job Functions:

• Provides Leadership to RI operations to ensure the provision of comprehensive departmental services in compliance with all regulatory agencies and organizational requirements
• Ensures the accurate development and submission of claims to support reimbursement, including timely filing requirements in collaboration with applicable leaders
• Monitors RI key performance indicators, i.e. specific candidate for billing, revenue guardian edits, charge related edits, accounts receivable days, and applicable WQs
• Develops and analyzes reports/dashboards to summarize RI and charge related trends to applicable committees, work groups and department leaders
• Collaborates with the system director to ensure a departmental approach to long-range strategic operational planning, care and service design and development of organizational policies, which reflect the mission of the organization and budget goals
• Facilitates an accurate and timely CDM update as required by annual CPT and BH budget requirements, i.e. price increase in collaboration with IT
• Creates and maintains accurate fee schedules, i.e. client billing, professional billing, hospital billing
• Establishes internal quality monitoring program of the CDM to include external reviews and internal monitoring including the development of a plan to address opportunities identified
• Facilitates the request to make changes or updates to the CDM and ensures the accurate processing of such requests
• Maintains RI third-party applications in partnership with IT
• Oversees and facilitates the Revenue Reconciliation program for BH, including departmental education and accountability, chairs the Revenue Reconciliation Committee
• Oversees the payor enrollment function to ensure timely enrollment to reduce gaps in payor reimbursement, i.e. facility and individual provider enrollment
• Collaborates with medical staff office, human resources, and applicable operational leaders to support the payor enrollment function
• Coordinates and oversees the organization-wide departmental services.  Continuously assesses, measures and improves departmental performance
• Demonstrates responsible management of all departmental resources
• Demonstrates clinical/technical and managerial competency.  Ensures staff professional needs are met
• Assesses current staffing model to determine if the function is resourced appropriately
• Leads, teaches, inspires, helps and consistently demonstrates hospital behavioral standards

Knowledge, Skills and Abilities

• Strong leadership managerial skills; ability to plan, delegate, monitor and improve work performance
• Demonstrates sound judgement, patience, and maintains a professional demeanor at all times
• Demonstrates ability to escalate issues to system director and provide solutions to issues as they arise
• Ability to work in a fast-paced environment
• Strong interpersonal, verbal and written communication skills
• Creativity, problem analysis and decision making
• Exercises tact, discretion, sensitivity and maintains confidentiality
• Detail oriented, organizational skills and the ability to prioritize
• Standard office equipment and computer applications; MS Office, EMR, internet applications etc.
• Intermediate level MS Excel skills
• Ability to work varied shifts

Approved Remote States

1.     Arizona

2.      Florida

3.      Georgia

4.      Idaho

5.      Indiana

6.      Iowa

7.      Maine

8.      Michigan

9.      South Dakota

10.   Texas

11.   South Carolina

12.  North Dakota

13.   Wisconsin

14.   Tennessee

Position Summary: 

The System Manager of Customer Service is responsible for planning, directing, organizing, monitoring and staffing subject to policies, budgets, objectives and directives mandated by regulatory agencies, DNV and the executive team.  Supports the customer service function including the financial assistance program in maintaining team discipline for all elements of established standard processes and update or create as needed (work management, tools, team briefings, metrics tracking and prompt resolution of issues, problems and opportunities). Directs and coordinates all functions of customer service.  Conducts research and education for the customer service functions. Educates, reports and provides information to organization regarding collections, financial assistance, and the customer service function.

Minimum Qualifications:

• Bachelor’s degree in Business or Accounting; equivalent combination of education and experience considered.
• Three (3) years of experience in customer service in healthcare billing, financial assistance programs, admitting, and collections
• Five years of management experience
• Preferred: Master’s degree in healthcare administration or business administration or related field.
• Preferred: Regulatory knowledge required for PPS and CAH Hospital, Provider-Based, Free-Standing Clinic, and Swing Bed Billing

Essential Job Functions:

• Collaborates with the System Director of Revenue Cycle with broad operations to ensure the provision of comprehensive departmental services in compliance with all regulatory agencies and organizational requirements, ultimately providing best in class customer service
• Assesses current state for gaps in becoming a best in class customer service team and refines communication to provide clear, concise and straightforward information including website patient facing information
• Ensures a collaborative departmental approach to long-range strategic operational planning, care and service design and development of organizational policies and procedures, which reflect the mission of the organization
• Supports and ensures compliance with all applicable collection laws and regulations, i.e.Fair Debt Collection Practices Act, and Financial Assistance Policy (501r regulations)
• Facilitates the implementation and consistent application of BH’s Financial Assistance (Charity Care) policy to include annual updates to the Amounts Generally Billed, patient notification, application process, eligibility criteria, community notification, and related forms
• Develops reports/dashboards to summarize collection and Charity Care trends to applicable committees, workgroups and department leaders as applicable
• Maintain knowledge of State and Federal Regulations including, Medicare Conditions of Participation, Medicare Billing and Reimbursement regulations, Commercial payor billing rules, Bozeman Health Payer Contracts, and ICD 10 and HCPCs coding classification systems
• Monitors customer service key performance indicators, i.e. collection rates, self-pay AR, MyChart collections and autopayment enrollment
• Analyze customer service and collection reports/dashboard to identify opportunities for improve and develop performance improvement plan
• Demonstrates responsible management of all departmental resources
• Demonstrates clinical/technical and managerial competency.  Ensures staff professional and training needs are met
• Represents customer service and collection functions throughout the organization and is the primary contact for pertinent organizational questions or inquiries
• Collaborates with System Director and Compliance Officer to develop and revise required training guides, customer service playbook, and policies/procedures as needed.
• Responsible for Verge cases assigned to customer service and works collaboratively with patient relations/risk management to resolve cases.
• Identifies trends in customer complaints and develops plan to prevent and mitigate
• Demonstrates ability to handle escalated customer concerns and resolves concerns in a timely, compassionate fashion.
• Develops plan to improve efficiencies in all areas of responsibility
• Acts as a liaison between organization and collection agencies and other vendors as needed
• Represent Bozeman Health on any legal collection cases that end up being reviewed in court
• Supports organizational data requests for audits, questionnaires, reports etc
• Assesses current staffing model and work assignments to ensure the department is adequately resourced
• Leads, teaches, inspires, helps and consistently demonstrates hospital behavioral standards

Knowledge, Skills and Abilities

• Strong leadership managerial skills; ability to plan, delegate, monitor and improve work performance
• Demonstrates sound judgement, patience, and maintains a professional demeanor at all times
• Ability to work in a fast-paced environment
• Ability to escalate issues to director and provide possible issue resolution
• Strong interpersonal, verbal and written communication skills
• Creativity, problem analysis and decision making
• Exercises tact, discretion, sensitivity and maintains confidentiality
• Detail oriented, organizational skills and the ability to prioritize
• Standard office equipment and computer applications; MS Office, EMR, internet applications etc.
• Ability to work varied shifts

Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.

Requirements

Program Manager, Georgetown Tech Ventures - Office of Technology Commercialization - Georgetown University

Georgetown University’s Office of Technology Commercialization is seeking a highly organized and detail-oriented Program Manager to provide oversight over the Georgetown Tech Ventures program.  

Georgetown Tech Ventures (GTV) is an initiative recently funded through the Economic Development Authority (EDA) and housed within Georgetown’s Office of Technology Commercialization. Through its GTV program, Georgetown will implement a new research translation program focused on enabling technology-based startups to effectively contribute to the economic ecosystem. The goal of GTV is to assist new startups in the essential role of advancing innovation using proven strategies: (1) outreach and recruitment of diverse local innovators and entrepreneurs; (2) cultivation of external relationships with industry partners and investors/incubators/accelerators; (3) training for new inventors, including customer discovery training; (4) mentorship; (5) startup support services; and (6) cultivation of a university culture of entrepreneurship and research translation.  

The Program Manager - in a 3 year grant funded role - is responsible for developing and managing programs contemplated under the GTV project in partnership with other members of OTC and Georgetown’s Entrepreneurship Initiative at the McDonough School of Business (MSB).  

Work Interactions and Work Mode Designation

Reporting to the VP for Technology commercialization, the Program Manager works closely with all OTC staff and other colleagues as needed.  They work independently or as part of the OTC team and others at the university to accomplish major mission/directives of the Georgetown Tech Ventures program. 

They support, communicate and understand program initiatives, curriculum, requirements, and deliverables; cooperatively work with University departments and/or community to effectively accomplish program deliverables; collaborate with team members to identify program resources, information needs and follow up; and provide excellent verbal and written communication and feedback as required. 

This position has been designated as Hybrid. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University.  Such review may necessitate a change to a position’s mode of work designation. Complete details about Georgetown University’s mode of work designations for staff and AAP positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation.

Requirements and Qualifications

• Bachelor’s degree in a relevant field, such as business administration, entrepreneurship, or related field - preference for a Master’s degree, MBA, or equivalent
• At least 2-3 years of related experience in program management or operational management support role - preference for 4-5 years
• Strong attention to detail and excellent communication and interpersonal skills are essential
• Ability to work independently and collaboratively in a fast-paced environment are critical
• Strong knowledge of Microsoft Office suite, particularly Excel, Word, and PowerPoint as well Google Suite
• Excellent analytical and problem-solving skills, strong communication and interpersonal skills
• Demonstrated professional knowledge and operational expertise within designated area of program focus
• Strong program planning, development, implementation, management and leadership skills
• Ability to design, develop and deliver both oral and written presentations
• Ability to use independent judgment and to manage and impart information in an accurate, concise and professional manner
• Proven experience in outreach, networking, and fostering innovation
• Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community
• Ability to represent program, department, and University in a positive and productive manner at all times

Preferred Requirements and Qualifications

• Knowledge of technology transfer and research commercialization or related areas
• Familiarity with the startup ecosystem and entrepreneurial process
• Experience with DocuSign, Adobe, databases, website management tools

Current Georgetown Employees:

If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu.

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff.  All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.

Benefits:

Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.

The key outline of this Frankfurt-based role is to help nurture the growth of relationships with clients in the Digital, Technology and Communications space that are headquartered in Germany and Austria. An ongoing commitment in Identifying new revenue streams and flows, support and own RFPs and deepen wallet penetration for revenue realization. Through those activities, you’ll achieve an annual growth rate in revenue for the business whilst overseeing your clients’ sales performance. 

Main Responsibilities 

• Acquire new, multi-product, Digital, Technology and Communications customers for the Bank. Also client level planning, budget and revenue responsibilities;  
• Managing relationships and providing service for Citi Commercial Bank (CCB) Digital, Technology and Communications customers in Germany; 
• Proper account planning is expected, the RM has to determine and plan the future relationship, business opportunities, products to sell, etc.;  
• Work closely with Western European Digital, Technology and Communications teams, EMEA implementation team, CCB Cash Sales Transactors, Markets experts and junior staff on a daily basis; 
• Monitoring and supporting the products’ implementation process; 
• Managing customers and transactions in the CRM/Salesforce platform; 
• Close cooperation with Banking, Capital Markets and Advisory teams to address opportunities within the Digital, Technology and Communications space; 
• Frequent interaction with other CCB structures across the globe; 
• Verifying adherence to global Know Your Customer (KYC) standards during the onboarding and periodic review processes; 
• Maintaining overall control and accountability for the managed cross-border transactions referrals; 
• Participate in the German and Austrian ecosystem that supports Digital, Technology and Communications companies,  market events and drive thought leadership / partnership; 
• Participate in structuring new product solutions specific to Digital, Technology and Communications clients and the industry segment. 

Experience/Knowledge/Skills/Languages: 

• Bachelor's or Master's degree;
• 5-8 years of relevant experience;
• Excellent knowledge of the digital/technology market, customers, ecosystem, competition, local regulations; 
• Good knowledge of corporate finance, FX, cash management and trade products are needed;  
• Thorough understanding of banking products for digital/technology customers; 
• Experience in Commercial or Corporate Relationship Banking with international customers; 
• Ability to assess credit risk of digital/technology companies; 
• Experience of the implementation / onboarding process; 
• Team player with the ability to collaborate with the local, regional and global teams, as well as requesting support from the appropriate team members as required; 
• Exploring issues and generating solutions. Analysis and use of a diverse range of environmental and business information to identify business priorities and making decisions to deliver business benefits; 
• Ability to engage appropriately at all levels in the organization and build relationships with a variety of business and external sources; 
• English – Fluent; 
• German – Fluent; 

What’s in it for you:

• We foster a culture of meritocracy and diversity, we value and demand respect for others and opportunities to develop are widely available to all; 
• We promote training programmers which support product and credit knowledge expansion and coaching/mentoring with Seniors; 
• We ensure regularity of 1:1 dialogue to monitor and support both management of the client portfolio and to identify personal and professional growth opportunities via an Individual Development Plan

#LI-GK1

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The School of Chemistry, Chemical Engineering and Biotechnology (CCEB) is seeking to hire an Assistant Manager responsible for  overseeing and assisting in the technical and administrative operations of the school. The primary goal is to facilitate and ensure seamless and secure operation of the laboratory, enabling faculty, researchers, and students to achieve their academic and research goals in an effective, efficient, and safe manner.

Responsibilities:

• Support the school faculty, research staff and students in carrying out their research activities including operating, maintaining & training of various lab equipment.
• Upgrade, optimize and troubleshoot lab equipment.
• Design and set up undergraduate teaching experiments including preparing materials, performing lab trials, conducting and supervising laboratory lessons.
• Update lab manual and experimental procedure whenever there is a need.
• Guide junior support staff and teaching assistants to ensure the constant good quality of work deliverables.
• Ensure safety standards in the lab are compliant with ISO regulations and carry out regular lab inspections.
• Ensure adequate lab consumables and manage purchasing of materials and inventory control.
• Ensure good laboratory housekeeping and safe laboratory practices.
• Propose and source suitable equipment for undergraduate and research laboratories.
• Liaise with suppliers on equipment setup, repair and maintenance.
• Carry out strategic budget proposal, tracking expenses associated with lab equipment and consumables.

Skills and qualifications:

• Degree in chemical engineering or process or technology with at least 5 years’ experience
• Experience in setting up new lab or equipment is preferred
• Strong problem-solving and troubleshooting skills
• Experience in handling, operating and maintaining scientific & laboratory equipment such as ICP, Chemisorption and Physisorption Analyzers, Pumps, Chemical Engineering Unit Operation, SEM, TEM, Gas and Liquid Chromatography, etc.
• Conduct training for new users, guide inexperienced users in operation of laboratory equipment  
• Support the manager to perform diagnostic tests and in-house repair process in the event of equipment failure, engage vendor for periodic calibration and preventive maintenance
• Effective record keeping of lab chemicals, consumables, assets and equipment maintenance records
• Laboratory support and management, with experience in writing standard operating procedures and risk assessments
• Manage projects and lab tours