Total 179 Manager level Information Technology job vacancies in 1825 lake cook road northbrook

purpose |

the head of service and operations is a strategic leadership role responsible for overseeing the day-to-day technology operations for a leading restaurant group with significant operations across the uk and us. this individual will drive operational excellence, ensure smooth delivery of services, and manage relationships with outsourced managed service providers (msp’s) to support business objectives. A strong stakeholder manager, the ideal candidate will have a strong background in technology operations within the hospitality sector, experience in managing msp’s, and a deep understanding of the restaurant industry’s unique needs, from point-of-sale (pos) systems to customer experience platforms.

key accountabilities |

strategic service leadership

• develop and implement a strategic roadmap for technology service and operations aligned with business goals in the uk and us markets.
• partner with senior leadership to ensure technology service offerings support current and future business initiatives, particularly as they relate to customer experience and operational efficiency.

managed service provider (msp) management

• oversee and manage the relationship with outsourced msp’s, including contract negotiations, performance reviews, and ongoing service-level agreements (sla’s).
• ensure msp’s deliver high-quality services that meet or exceed sla requirements and support the organisation’s operational needs.
• drive continuous improvement and innovation in partnership with msp’s to enhance service quality and cost-efficiency.

operations and service delivery

• lead the day-to-day operations of the technology function, including network infrastructure, operations monitoring, asset management, software licence management and work to maintain optimal service performance.
• oversee the technology service desk, ensuring timely resolution of issues affecting restaurants, from pos systems to back-of-house technology.

incident and problem management

• establish a proactive incident management framework, including escalation protocols, root cause analysis, and preventive measures.
• collaborate with msp’s and internal stakeholders to address and resolve incidents quickly and minimize business disruption.

It/tech governance and compliance

• ensure technology operations comply with relevant regulatory standards in both the uk and us, including data protection and cybersecurity protocols.

budget and cost management

• oversee budgeting and financial management for technology operations, ensuring that expenditures align with budgetary goals.
• identify cost-saving opportunities within the operations, particularly in collaboration with msp’s, while maintaining service quality.

team leadership and development

• lead, mentor, and develop a team of technology operations professionals, promoting a culture of accountability, innovation, and collaboration.
• work closely with cross-functional teams (e.g., product, marketing, and restaurant operations) to align technology efforts with broader business goals.

key stakeholders |

• restaurant teams, area managers and regional directors
• managed service providers account directors and senior team
• finance business partner
• people team business partner
• technology product managers
• head of technology change

key skills + experience |

• strong stakeholder management and an ability to explain technology jargon in laymans terms.
• bachelor’s degree in information technology, computer science, or a related field; an mba or master’s degree in a relevant discipline is a plus.
• 10+ years of experience in technology operations, with a minimum of 5 years in a senior leadership role, preferably in the hospitality, retail, or restaurant industry.
• proven experience managing outsourced msp’s, including contract negotiations, sla management, and performance optimization.
• deep understanding of the technology landscape in the hospitality sector, including pos systems, crm platforms, mobile apps, and digital ordering solutions.
• strong knowledge of it governance, compliance, and regulatory requirements in both the uk and us.
• demonstrated success in managing technology budgets, cost controls, and operational efficiency improvements.
• excellent leadership, communication, and interpersonal skills with a track record of building and developing high-performing teams.
• ability to work effectively in a fast-paced, dynamic environment and adapt to changing business needs.

About us

At Kape, we’re leading the way to a more private and secure digital world. Consumers in over 180 countries around the globe rely on our industry-leading cybersecurity software and services.

We are an international tech company with hundreds of talented people worldwide and offices in Singapore, Hong Kong, the Philippines, Romania, the UK, Israel, Poland, Germany, France and Cyprus.

We hire world-class people and give them the tools to succeed. We believe our culture is one of the key drivers of our success. We’re looking for a passionate senior People (HR) professional that can hit the ground running and support our offices in Asia to help us amplify and ingrain our culture as we continue our rapid growth. If you’re flexible, organized, care about people, and are a great communicator, then we’d love to talk to you! Are you ready to join us in taking privacy and security to the next level as a workforce enabler and champion?

How you’ll make an immediate impact

• You’ll be helping to grow a business that provides security and privacy to millions of customers worldwide
• Speaking of impact, you’ll have a huge opportunity to positively impact your colleagues by helping to shape and promote our culture
• You’ll get to engage with a multi-national team spread around the world in an organization with an amazing no-blame culture
• You’ll learn new skills quickly. You’ll get to work cross-functionally in a fast-paced environment filled with high-caliber talent
• Work in an industry-leading global business: the scope of this role is regional, but you will collaborate with and learn from other People professionals around the world

Role responsibilities

• A senior member of the People Leadership team, reporting to the Group Head of People
• Leading People Operations (inc. payroll, work permits, employee lifecycle, HR Helpdesk, etc) for Hong Kong and Singapore
• HR Business partnering with a number of senior leaders owning the planning, management, and delivery of people-related projects to instigate and deliver business change at both a regional and global level
• Line management for the People function in Asia
• Evaluating the People function for the region and filling it by growing existing people and hiring externally where needed
• Financial budgeting ownership for people-related costs for the region
• Lead the development of employee engagement plans and drive increased employee engagement rates across the region
• Stay abreast of relevant employment legislation, ensuring that policies and practices remain up-to-date and compliant
• Partner with compensation & benefits to ensure that our compensation and benefits offerings are competitive in the local market
• In partnership with Talent Acquisition, support the recruitment activities in the region through participating in interviews and overseeing the onboarding process
• Act as the escalation point for employee relations issues, ensuring cases are dealt with promptly and in line with company policy and relevant employment law.

Key metrics/measures of success

• Employee net promoter score (engagement indicator)
• Attrition rate
• New hire failure rate
• Headcount & staff cost
• Onboarding satisfaction score
• HR Service Desk SLAs

What we’re looking for

• Proven experience as a regional People (HR) leader in a fast-paced environment
• Experience managing a People function
• Excellent verbal and written communication skills
• Experience influencing stakeholders at senior levels
• You enjoy taking the initiative to create, develop and run processes
• High EQ. You’re good with people.
• Highly motivated team player who enjoys collaborating with others

What we can offer you

• Challenging work in a fun and collaborative environment
• A strong framework of both formal and informal learning and development opportunities
• Attractive compensation package
• Flexible work culture
• An opportunity to make a difference in a financially successful and profitable company

Assists the Safety Administrator in performing all duties of the Safety Administrator position.

Develops and implements a comprehensive environmental management program for the institution.

Conducts thorough safety and environmental inspections of the institution and prepare factual reports.

Develops and provides training programs for environmental compliance and environmental management systems.

Along with all other correctional institution employees, incumbent is charged with responsibility for maintaining security of the institution. The staffs correctional responsibilities precede all others required by this position and are performed on a regular and recurring basis.

Our client is seeking an experienced Team Lead/Manager, Application & Development to manage a team of 5-7 application support and development professionals. The ideal candidate has prior experience leading application support teams and overseeing application development projects. This role focuses on ensuring smooth system operations, meeting enterprise standards, and supporting business objectives.

Key Responsibilities:

• Lead and mentor a team of application support and development professionals.
• Oversee application development, implementation, and maintenance to meet organizational needs.
• Manage the full lifecycle of application projects, including support, development, testing, and deployment.
• Ensure systems operate efficiently and meet business and security requirements.
• Handle incident, problem, and change management while driving automation and system performance improvements.
• Collaborate with stakeholders to define project scopes and deliverables.
• Stay updated on industry trends and drive continuous improvement.
• Manage vendor relationships and ensure effective collaboration.
• Monitor application performance and resolve issues promptly.

Qualifications:

• Minimum 5 years in application development, with at least 3 years in a leadership role.
• Proven experience managing teams of 5+ members in application support or development.
• Relevant experience in the financial sector (preferably Securities / Brokerage / Asset), with knowledge of MAS regulations.
• Hands-on experience with application development and support processes, particularly in .NET and SQL environments.
• Familiarity with Agile/Scrum methodologies and SDLC.
• ITIL certification and experience in the financial industry (securities or brokering) are a plus.
• Bachelor’s degree in Computer Science, IT, or a related field.

Responsibilities

· Provide technical lead in system and network design, with implementation for application system

· Execute full software development life cycle (SDLC)

· Produce specifications and determine operational feasibility

· Responsible for quality assurance, maintenance and enhancement of existing software libraries

· Participate in system acceptance testing and on-site deployment

· Work with Vendor to resolve software issues both on site and off site

· Comply with project plans and industry standards

Requirements

· Degree in EEE/Computer Science/Computer Engineering or equivalent

· Minimum 5 years of technical experience in software development

· Proficiency in C, C++, C#, or Java

· Knowledge of digital communications, Microsoft .NET, Scripting languages

· Knowledge of professional software engineering and best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations

· Knowledge of Communication Stack Layer and various communication protocols like SNMP, TCP/IP, UDP

· Knowledge of Firmware development will be an added advantage

· Working location is in Ang Mo Kio

· Singaporeans only

Please submit resumes to john@oaktree.com.sg with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

We are seeking an assistant software engineer for our client ST Engineering.

Assistant Software Manager

Responsibilities

• Provide technical lead in system and network design, with implementation for application system

• Execute full software development life cycle (SDLC)

• Produce specifications and determine operational feasibility

• Responsible for quality assurance, maintenance and enhancement of existing software libraries

• Participate in system acceptance testing and on-site deployment

• Work with Vendor to resolve software issues both on site and off site

• Comply with project plans and industry standards

Requirements

• Degree in EEE/Computer Science/Computer Engineering or equivalent

• Minimum 5 years of technical experience in software development

• Proficiency in C, C++, C#, or Java

• Knowledge of digital communications, Microsoft .NET, Scripting languages

• Knowledge of professional software engineering and best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations

• Knowledge of Communication Stack Layer and various communication protocols like SNMP, TCP/IP, UDP

• Knowledge of Firmware development will be an added advantage

• Working location is in Ang Mo Kio

• Singaporeans only

Please click apply, or submit resumes to marcgoh@oaktree.com.sg with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Goh Kwan Way Marc

EA License No : 06C4642

EA Reg No : R24120754

We regret that only shortlisted candidates will be notified.

As a member of THE Alliance Coordination Centre (THE ACC), you play an important role in managing and nurturing strategic partnerships with our shipping alliances. You are to coordinate effectively with our alliance partners to ensure seamless operations, optimise shipping routes, and enhance service offerings. You are expected to analyse performance metrics, identify areas for improvement, and implement strategies to enhance operational efficiency and customer satisfaction.

Responsibilities

• Coordinate daily operations and communications with alliance partners.
• Monitor and optimize shipping routes and schedules.
• Analyse performance data and generate reports for management.
• Identify and resolve operational issues in collaboration with partners.
• Develop and maintain strong relationships with alliance partners.
• Ensure compliance with industry regulations and company policies.
• Support the negotiation and implementation of alliance agreements.
• Any other tasks assigned by Management.

Requirements

• Bachelor’s degree in Business, Logistics and Supply Chain, Maritime Studies or any other related field.
• At least three (3) years of experience in logistics, shipping, or a related industry with experience in network planning preferred.
• Fluent in Mandarin to facilitate discussions and negotiations with alliance partner members.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management skills.
• Proficient in MS Office Tools.

Position summary:

Technical Project Manager (TPM) is responsible for leading the delivery of large, strategic, and complex data integration projects on behalf of our customers. You will work closely with project team members, and few other internal team to ensure successful project delivery. The TPM is ultimately responsible for the leadership, financial management, quality, and timely delivery of the project for our customer.

Key Responsibilities:

• Responsible to manage multiple projects and ensure time bound delivery and quality as expected by customer
• Build Project plans including work break down structure, scheduling, resourcing, product availability, remote installation, pre-requisites etc.
• Provide the single point of contact for resolution of project related issues
• Conduct project kickoffs and regular project status meetings
• Act as the primary interface point into broader technical teams to ensure the full breadth and depth of the organization is leveraged for the customer’s success
• Provide overall project leadership and direct project teams in the delivery of high-quality products within committed timeframes and budgets
• Ensure complete understanding of the project estimates and project scope in order to lead the team to deliver within the boundaries of the given estimates and assumptions
• Communicate overall project status to the customer
• Baseline and track project plans
• Identify and mitigate risks and critical path items
• Work with customer for pre-requisites, tracking of the project and change requests
• Liaise with customer and internal teams to resolve any issues related to project execution.
• Manage escalations and prioritization
• Closely work with Technical Delivery Manager/System Architect for internal execution activities
• Ensure logistics and paperwork is in place for the requisite projects for a delivery
• Prepare and publish weekly and monthly project status report to all stakeholders.
• Prepare and publish project closure report at the end of the project
• Travel to customer locations or Mobileum offices, as required

Desired Profile

Technical -

• PMP or Prince 2 Certification or equivalent project management qualification
• Domain Knowledge – GSM/ CDMA Protocol level knowledge is a MUST
• Expert Project Management skills including: estimating, scope management, budgetmanagement, time management, risk management, change management, issue/conflict resolution, communication management, quality management, testing plans, training plans, team management
• Skills and knowledge acquired through participation in the delivery of data integration initiatives in each of the following areas: change management, release management, configuration management, systems integration, systems development life cycle methodologies, quality assurance and testing, requirements gathering, and systems analysis and design
• Experienced in handling solution, integration and testing related discussions
• Knowledge of various system interfaces and commissioning activities
• Use of project management tools like MS Project or equivalent
• Sound documentation and presentation skills using Microsoft Office

Non-Technical –

• 10+ years project delivery experience managing large or complex data integration projects as a Project Manager, Technical Lead, Lead Developer, or Lead Business Analyst
• Strong history and track record of completing quality projects on time, as well as a proven track record coaching and mentoring others to success
• Self-sufficiency in problem solving and knowledge acquisition from resources throughout the company
• Must possess combination of technical depth, written/verbal communication, project management, and client management skills
• Experience in managing system integration projects with large telecom operators Experience with multi-party co-ordination.
• Excellent written & verbal communication
• Analytical skills and attitude for problem solving
• Strong Project Management skills
• Good Interpersonal and team building skills
• Time Management. Ability to handle pressure and providing timely delivery
• Ability to multi-task efficiently

Work Experience

• 8+ years of experience in project management

Educational Qualification:

• B.E. / B.Tech. , M.E./M. Tech. or M. Sc. in Computer Science / Electronics Engineering / MCA

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Role: Application Tech Delivery Manager

Job Requisition Number: JR46059

Job Level: >10 years of relevant experience (L4)

Location: Singapore

Job Objectives

Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

Key Responsibilities

· With a primary role in delivery management, you will be responsible for the project technical delivery and quality assurance of the team’s delivery in conformance to the Bank-defined software delivery methodology and tools. You will partner closely with the group domain team to plan and manage transitioned deliverables.

· Lead and mentor a team of technology Microservice professionals focused on customer onboarding.

· Collaborate with stakeholders to define project goals, objectives, and deliverables as per the roadmap/agreed scope.

· Candidate is required to work very closely with Cross-functional teams and ensure the microservice modules/SDM documents are delivered on time with quality.

· Strong analytical and problem-solving skills with a focus on delivery results.

· Exceptional communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders.

· Candidate must be able to apply good working knowledge of project procedures, workflows, and milestones to complete projects assigned.

· Partner with solution and enterprise architects to deliver technical innovations in support of emerging business needs.

· Analyse, develop, enhance, debug, support, maintain, test applications

· Good to have the knowledge in SDM Process, esp infrastructure preparedness and coordination with cross division teams

Key Requirements:

Education:

· Bachelor’s degree in computer science or related field.

· At least 15 + years’ relevant experience preferably in a Finance Institution.

Essential:

· Past technical and delivery experience, preferably in a retail banking or wholesale or business banking environment.

· Have managed team size between 5 and 10

· Experience in SDLC/ Agile delivery (SCRUM)

· Directly lead and manage a team of technical teams.

· Understand and adhere to bank processes such as project governance, change control management etc...

· Ability to manage complex, time-sensitive deployment queues with other teams in the bank.

· Strong organizational and leadership skills.

· Ability to adapt to an environment where requirements change rapidly.

· You must be an experienced developer, with good experience in system integration/interfacing.

· You will typically be assigned to work on specific projects and is expected to support the Application Delivery.

· Manager (ADM) in all relevant technical matters, end-to-end, within the project.

· Depending on the project, your duties may include coding, scripting, building new systems (where necessary) and interfaces. For new system build-up, you may need to provide environmental support during SIT/UAT.

· You are expected to ensure your work is adequately documented and transferred to the production team post-cutover.

· You will be expected to work with the senior developers and system architects in formulating technical solutions that is fit for purpose for your assigned projects. The solution will need to satisfy all security, regulatory and architectural standards.

· PMP Certified

· Java Certified

· VM Infrastructure awareness

· Good to aware on TDM Process

Technical Skills

· Red Hat Linux, Shell Script, Java

· OCP

· Oracle

· Maria DB

· Spring boot knowledge

· Knowledge in Jboss, Unix, Linux

· Good to have a multi tenancy approach

Please forward your resume in MS word format to Careers@infogainglobal.com and

Suganthi@infogainglobal.com

Please refer to your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume. Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

WFH 4 days, WFO 1 day

Are you ready to embark on a career that defies the norm and fearlessly pushes the boundaries of finance and technology? You’ve come to the right place. Our team embodies the meaning of audax - courage - and we're seeking bold individuals like yourself to join us in revolutionising the financial services industry.

Our mission is to help banks and financial institutions scale and modernise, giving our clients the opportunity to offer digital banking and Banking-as-a-Service. Together, let’s pave the path to a future where technology and finance converge seamlessly and be the change the industry needs.

About audax

audax Financial Technology, a subsidiary of Standard Chartered, is a comprehensive stack digital banking solutions provider empowering banks and financial institutions to scale and modernise at speed. audax Financial Technology has enabled new business models and revenue streams for Standard Chartered under the Standard Chartered nexus proposition, becoming the first international bank in Singapore to provide Banking-as-a-Service.

For more information, please visit us at www.audax.io.

audax is looking for a proactive solutions-focussed commercial lawyer with financial services experience, gained in either a law firm or with a financial institution, to join us as Head of Legal. You would ideally have experience handling a wide range of legal matters and are comfortable providing senior management complex, multi-jurisdictional legal guidance. The scope of work will include drafting and negotiating various legal documents, advising on product and commercial structuring, partnership arrangements, relevant regulatory matters, establishment and implementation of governance and compliance processes, and oversight of corporate secretarial services.

What you will be doing:

Strategy and Advisory

• Overall responsibility for legal matters and managing audax’s legal requirements.
• Work in alliance with audax management team and SC Ventures Legal to ensure compliance by audax and its directors with (i) relevant regulatory requirements, (ii) privacy laws, (iii) outsourcing requirements and (iv) any other policies, standards, and guidelines applicable to audax.
• Provide general corporate, and commercial legal directions across the business, supporting its needs in Singapore and elsewhere as it expands into new territories.
• Drafting and negotiating a range of commercial agreements, including but not limited to software development, SaaS, data transfer, strategic partnerships, product-specific terms, and terms of use for audax’s platform.
• Work closely with stakeholders to structure and develop products and services constructs s from scratch, including reviewing and working through process flows and understanding complexities of the relevant products and technology and provide legal and regulatory insight and expertise on existing and developing business propositions.
• Advising on legal and regulatory matters (including licensing) associated with transactions, partnership and product structure, operations, and entry into new markets, including IP and data privacy/ protection.
• Lead the development and implementation of standardized legal workflows within audax including identifying key legal touchpoints within core business functions, mapping workflows and streamlined procedures for contract review, risk assessment, and legal document approvals
• Engage, procure, and manage external counsel support as and when required.

Risk Management and Governance

• Execute the relevant aspects of the Legal policies through robust independent risk control and the provision of specialist advice and constructive challenge in a manner proportionate to the nature, scale, and complexity of audax’s business
• Ensure that legal risks are identified and mitigated, or are raised and risk-accepted by SC Ventures and appropriate legal templates are developed and used for dealings with third parties with adequate protections and remedies to address end-to-end product risks, and ensure that transactions with third parties are valid and enforceable under relevant laws
• Keep updated on relevant changes in law and regulations, shifting industry or market practices and litigation affecting audax.
• Participate in the Board Risk Committee and Enterprise Risk Committee and manage issues involving product related legal, regulatory, and reputational risks,
• Provide input for the design of related controls and control monitoring and reporting at the local subsidiary.
• Establish and maintain strong governance of services and products.

Corporate Secretarial & Board Support

• Coordinate and follow through the execution of all board resolution and minutes, including any underlying documents approved to be signed.
• Assisting the SC Ventures Company Secretary in the on-boarding and induction of INEDs and NEDs in relation to audax directors.
• Work with and lead the company secretarial function to file reports or events with the registrar of Companies.
• Work in close co-operation with the SC Ventures Corporate Secretariat in relation to governance of the company.
• Act as the Responsible Person for purposes of updating Blueprint, our entity management system

Regulatory & Business Conduct (where applicable)

• Serve as audax’s primary point of contact for all regulatory legal matters.
• Support audax’s regulatory communication plan to maintain an excellent relationship with the regulators through close and regular dialogues to provide updates and drive resolution of issues.
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Proactively support and challenge audax to exhibit appropriate conduct, comply with regulatory and compliance requirements and strive to achieve fair outcomes for the audax’s clients and other stakeholders.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct in audax. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct of Standard Chartered Bank.
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.

What you need to be successful in this role:

• Qualified to practice in Singapore.
• Minimum of 15 years of experience practicing law, with a focus on corporate and regulatory matters within the fintech industry.
• Experienced in handling a wide range of legal matters, including commercial contract matters, employment, and regulatory matters.
• Knowledge of and experienced in fintech preferred including familiarity with digital platforms and associated legal issues. Proven ability to lead a collaborative team and problem-solve effectively with the business. Experienced in facilitating cross-functional teams to tackle complex challenges.
• Experienced in advising on laws and regulations in other countries advantageous.
• Strong analytical and communication skills with ability to counsel senior management on complex legal matters and make clear recommendations regarding legal issues.
• Self-starter, solutions-focused, innovative.
• Excellent organisational skills with ability to meet multiple deadlines.
• Exemplary integrity, ethics, and resilience.

Responsibilities

· Provide technical lead in system and network design, with implementation for application system

· Execute full software development life cycle (SDLC)

· Produce specifications and determine operational feasibility

· Responsible for quality assurance, maintenance and enhancement of existing software libraries

· Participate in system acceptance testing and on-site deployment

· Work with Vendor to resolve software issues both on site and off site

· Comply with project plans and industry standards

Requirements

· Degree in EEE/Computer Science/Computer Engineering or equivalent

· Minimum 5 years of technical experience in software development

· Proficiency in C, C++, C#, or Java

· Knowledge of digital communications, Microsoft .NET, Scripting languages

· Knowledge of professional software engineering and best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations

· Knowledge of Communication Stack Layer and various communication protocols like SNMP, TCP/IP, UDP

· Knowledge of Firmware development will be an added advantage

· Working location is in Ang Mo Kio

· Singaporeans only

Please submit resumes to john@oaktree.com.sg with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

What will I do in this position if hired?

In this Telecommunications Specialist (Communications Planning Manager) - Reservist position, you will be a member of the Disaster Emergency Communications (DEC) Cadre. Typical assignments include:

• Compiling and maintaining the communications COP using spreadsheets, Geographic Information Systems (GIS), or other tools as required.
• Identifying and recording Federal assets, their status, and vulnerabilities including asset owners, radio frequency (RF) transmitter locations, coverage, frequencies, RF cross-banding devices, and bandwidth utilization to include satellite, terrestrial, and wireless.
• Developing required reports including spot reports (SPOTREP), situation reports (SITREP), lifeline reports and Incident Action Plan input.
• Assisting in the development of communications plans by identifying communications related requirements and assets in support of the Operations Section of an Interim Operating Facility or Joint Field Office.
• Briefing personnel on information relevant to their assignments
• Delegating specific authority based on the assigned tasks to assigned Specialists and making appropriate decisions and/or adjustments based on analyzed and validated information.

What else do I need to know?

At FEMA, our mission to help people before, during and after disasters; so, every employee at FEMA has a role in emergency management. Every FEMA employee has regular and recurring emergency management responsibilities, though not every position requires routine deployment to disaster sites. All positions are subject to recall around the clock for emergency management operations, which may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee's official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and may require employees to relocate to emergency sites with physically austere and operationally challenging conditions.

As a Reservist Employee, your role is to support response or recovery efforts. Reservists are intermittent, on-call employees. Please note that this is not a full-time position, and you only are paid when deployed. Deployment frequency and length varies based on disaster response need. Due to the irregular nature of disasters, Reservist employees are not guaranteed regular recurring hours, deployments, or renewal of employment.

The Civilian Reservist Emergency Workforce (CREW) Act protects the job rights of FEMA Reservists while they are deployed to disasters, emergencies, and critical trainings by including FEMA Reservists under the Uniformed Services Employment and Reemployments Rights Act (USERRA). This means that if you hold another job, you are able to deploy as a FEMA reservist and your job will be protected. It also protects you against penalization, discrimination, or loss of employee benefits as a result of your deployments to disasters, emergencies, and critical trainings. For more information, please visit FEMA.gov/careers or review the USERRA Resources from the Department of Labor.

FEMA is committed to ensuring that its workforce reflect the diversity of the nation. At FEMA, our workforce includes the many identities, races, ethnicities, backgrounds, abilities, ages, cultures, and beliefs of the people it serves. To learn about the ongoing diversity and inclusion efforts, reasonable accommodation process, and the FEMA Core Values, please visit fema.gov.

•Define the project's goals, scope, and deliverables, and establish a detailed plan with timelines and resources
•Manage the project's day-to-day operations, including assigning tasks, monitoring progress, and making adjustments.
•Keep stakeholders informed and engaged, and resolve issues
•Ensure the project meets quality standards and delivers the expected outcomes
•Keep the project within budget by regularly reviewing and planning ahead
•Maintain project documentation and handle compliance or regulatory issues
• Good communication and problem-solving skills
• Excellent interpersonal skills
• Dedicated as well as hard working individual with the intercommunication skills to work at all the level of organization.
• Teamworker and well-mannered
• Working tirelessly to enable the growth and development of organization that is customer centric and outward-looking.
• Knowledge in WOG Infra, Legacy,Cloud and application servers and network.
.Troubleshoot knowledge and root cause analysis for the servers and network.
.Implemantion and run multiple INFRA projects within the timeline.
.Have knowledge in firwall, CPPM, F5 Load Balancer and whitelisting portion.
.Asset inventory knowledge and project/implemantaion documentation.


Must have Talent / Skills

Good communication and excellent interpersonal skills, Proficient in Microsoft Office and INFRA (Servers and Network).
Implemanation knowledge.

Key Responsibilities:

• Customer Needs & Service Delivery: Identify customer needs and oversee service delivery within the business context, ensuring alignment with customer expectations.
• Team Leadership & Conflict Management: Lead the service delivery team, manage conflict, and ensure efficient execution of processes and tasks.
• Financial Management: Oversee key finances and accurately forecast service-related costs and resource requirements.
• System Knowledge & Troubleshooting: Maintain a comprehensive understanding of end-to-end systems to effectively troubleshoot issues and address change requests.
• Incident Management: Take ownership of critical incidents, coordinate with resolution parties, and facilitate clear communication between stakeholders for post-incident analysis and improvements.
• Performance Reporting: Provide accurate, timely reports on service delivery performance to senior management.
• Process Analysis & Optimization: Analyze both client and internal processes, and implement strategies to optimize service delivery efficiency.
• Team Development: Build and manage a team of maintenance service engineers, ensuring they meet customer expectations and maintain a high level of competency.
• SLA Management: Plan, manage, and monitor the maintenance team's response times, ensuring compliance with Service Level Agreements (SLAs).
• Contract Management: Ensure clarity on contractual obligations, monitor contract validity, and manage contract renewals with clients.
• Financial KPIs: Consistently meet or exceed financial Key Performance Indicators (KPIs) for the service team.

Technical Skills:

• ITIL: Strong understanding and application of ITIL practices for service management.
• Full Stack Development: Knowledge of full-stack development processes and technologies.
• Minimum 8 years experience in industry
• Bachelor Degree

Key Responsibilities:

• Customer Needs & Service Delivery: Identify customer needs and oversee service delivery within the business context, ensuring alignment with customer expectations.
• Team Leadership & Conflict Management: Lead the service delivery team, manage conflict, and ensure efficient execution of processes and tasks.
• Financial Management: Oversee key finances and accurately forecast service-related costs and resource requirements.
• System Knowledge & Troubleshooting: Maintain a comprehensive understanding of end-to-end systems to effectively troubleshoot issues and address change requests.
• Incident Management: Take ownership of critical incidents, coordinate with resolution parties, and facilitate clear communication between stakeholders for post-incident analysis and improvements.
• Performance Reporting: Provide accurate, timely reports on service delivery performance to senior management.
• Process Analysis & Optimization: Analyze both client and internal processes, and implement strategies to optimize service delivery efficiency.
• Team Development: Build and manage a team of maintenance service engineers, ensuring they meet customer expectations and maintain a high level of competency.
• SLA Management: Plan, manage, and monitor the maintenance team's response times, ensuring compliance with Service Level Agreements (SLAs).
• Contract Management: Ensure clarity on contractual obligations, monitor contract validity, and manage contract renewals with clients.
• Financial KPIs: Consistently meet or exceed financial Key Performance Indicators (KPIs) for the service team.

Technical Skills:

• ITIL: Strong understanding and application of ITIL practices for service management.
• Full Stack Development: Knowledge of full-stack development processes and technologies.
• Minimum 8 years experience in industry
• Bachelor Degree