Total 1,073 Customer Service job vacancies in united states of america

Leadership in Pharmacy and General Clinical Informatics:

• Convene and lead groups of Subject Matter Experts (SME) in pharmacy and other healthcare disciplines to identify best practices and achieve consensus for standardization of workflow design and configuration in existing and new health information systems.
• Serve as liaison between the Office of Information Technology (OIT), Agency Offices, Divisions and Stakeholders on programmatic guidance of various disciplines including pharmacy, laboratory, and radiology/imaging to ensure data and informatics programs are considered in health information technology system programming, selection and configuration.
• Coordinate clinical informatics collaboration with performance standards with Indian Health Service, Tribal and Urban entities on data standard developments and provide oversight of advisory groups and health information technology software and application programming and development for interface and integration between clinical practice and information systems.

Starting at $139,862 Per Year (GS 13)

This announcement will close on 11/25/2024. The first 50 applications received will receive first consideration. Applications that are submitted after the initial cut-off number has been reached will not receive consideration unless otherwise requested by management.

Duties includes but are not limited to:

Portfolio Responsibilities

• Supports advancement of the VHA ONS Strategic Plan Workstreams and associated subgroups therein, delivering goals, objectives, and action plans.
• Aligns the vision, direction, and objectives of the ONS nursing leadership and nursing clinical practice with ambulatory care programs and committees to elevate the quality of professional nursing practice throughout the VHA health care system and in support of the VHA Nursing Workforce Strategic Plan and in collaboration with other ONS portfolios.
• Communicates and fosters effective labor management partnerships.
• Provides analysis and reporting of clinical practice data, developing action plans and interventions, and assesses results of actions in follow up.
• Engages in succession planning, including mentoring and coaching others into roles within and external to ONS.

Consultation

• Facilitates multiple teams to achieve desired outcomes, creating, implementing, and measuring large complex projects within an integrated health system.
• Demonstrates effective oral and written communication and human interpersonal skills, as evidenced by communicating clearly, being able to work with diverse constituencies, developing rapport with people at all levels of the organization, and having the ability to clearly communicate goals, objectives, and progress in meeting milestones.
• Establishes external relationships and collaborative alliances, which facilitate teamwork, enhance nursing practice, scientific inquiry, and promote partnership with academic and professional organizations at a regional (VISN) and national level.
• Serves on, leads, and/or establishes key committees to improve clinical and nursing processes across the enterprise as a national ONS representative for ambulatory care nursing.

Clinical Practice Program

• Promotes the identification, dissemination, and evaluation of best practices in ambulatory care nursing and team-based care.
• Assesses trends in ambulatory care nursing practice and clinical outcome measurement systems to identify and implement optimal practices and approaches, and the use of information systems, electronic health record, metrics, and outcome measures to guide care.
• Responds to internal and external communications and maintains knowledge of and communicating activities through communication with VA and non-VA stakeholders.
• Promotes the development, operationalization, and sustainment of strong partnerships between VA and external stakeholders through national ambulatory care-related nursing committees and workgroups with representation from national nursing leaders to end users to advance standardization and excellence.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: Monday-Friday, 8:00 am to 4:30 pm
Telework: Available (applicant is required on site 50% of work schedule per pay period)
Virtual: The employee may work at a VA facility or other VA-leased space other than the facility that is hiring the employee) and is authorized for telework up to 50%.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Starting at $201,757 Per Year (VN 5)

• Works closely with the Contracting Officer (Procurement Office) throughout the solicitation process; develop and monitor timelines/milestones, lead or participate on contract technical proposal evaluation panels, tracks the delegation, and service contract funding prepare supporting documentation for decisions reached; and coordinate the phase in and closeout of contracts.
• Serve as liaison between contractors and the government Contracting Officer to identify and resolve issues.
• Provide timely, consistent and comprehensive oversight of assigned contracts, delivery orders and task orders.
• Prepare complex action plans and schedules to support project accomplishment. Ensures that plans are consistent with service goals, schedules, and policies.

This position is being re-advertised to solicit additional applications. Applicants who applied previously need not reapply unless submitting updated and/or missing information.

Starting at $103,409 Per Year (GS 13)

• Works closely with the Contracting Officer (Procurement Office) throughout the solicitation process; develop and monitor timelines/milestones, lead or participate on contract technical proposal evaluation panels, tracks the delegation, and service contract funding prepare supporting documentation for decisions reached; and coordinate the phase in and closeout of contracts.
• Serve as liaison between contractors and the government Contracting Officer to identify and resolve issues.
• Provide timely, consistent and comprehensive oversight of assigned contracts, delivery orders and task orders.
• Prepare complex action plans and schedules to support project accomplishment. Ensures that plans are consistent with service goals, schedules, and policies.

This position is being re-advertised to solicit additional applications. Applicants who applied previously need not reapply unless submitting updated and/or missing information.

Starting at $103,409 Per Year (GS 13)

Flexible working arrangements, ideally full time, and can consider flexible and compressed hours,up to 37 hours a week.

Remote working manageable, with use of Counsel to cover attended hearings.

LEARNING SUPPORT ASSISTANT ROLES - SEN

WHY HAYS?

Hays Education works with an extensive network of schools, providing Learning Support and Teaching Assistants to SEN schools in Manchester and surrounding areas for over 25 years. We offer competitive daily rates of £95 - £115 and access to free online professional development training. You will also join our Hays Refer a Friend scheme where you could receive £250 for every successful referral. We also provide full holiday entitlement and access to exclusive jobs which are not advertised in the public domain. We will work with you on your behalf, meeting your requirements to find the ideal position that meets your needs.

ABOUT YOU

The successful candidate will have to have referenceable experience with Special Needs pupils in a school environment or equivalent. It is essential to have excellent communication skills in order to have a good working relationship with pupils, teachers and parents. With a good knowledge and understanding of what it takes to work with pupils with SEN, you will need to be a confident and patient individual who has competent behaviour management skills.

If you are looking for your next learning support assistant role in January 2025, and believe you have the necessary skills and requirements for these positions, please contact Amy Fitzgerald at Hays Education.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
Your new job working as a Senior Broker Support Technician / will be working at an independent Lloyd's insurance and reinsurance broker specialising in providing bespoke solutions to support their clients' growth and success. With Offices overseas and the UK, your new brokers are growing from strength to strength and pride themselves on providing a wide range of specialist insurance solutions provided to businesses, insurance brokers and trade associations. A permanent position for a Broker support Technician has arisen within an established North American and International Property and Casualty team.
Dealing with both a mix of Binders and open market Property and related risks

Your new role

Your new job working as a Senior Broker Support Technician will be responsible for providing a quality technical service to Brokers covering all aspects of their insurance.
You will be responsible for the production of MRC slips and endorsements. You will also be responsible for working closely with Placing Brokers, Producing Brokers, colleagues and clients. The role will inched the analysis of data under existing Binding Authority Agreements. Dealing with Market statistics (PI / Earned to Incurred etc). Preparation of MRC slips and endorsements, as well as updating and maintaining monthly Earned to Incurred statistics. Compiling and maintaining risk level data for Binding Authority Agreements. Knowledge and use of Lloyd's systems eg DComm/Lineage (would be advantageous). You will also produce open market MRC Slips and Endorsements on occasions.
What you'll need to succeed
Your previous experience working as a Technician dealing with Non Marine or Property risks emanating ideally from North America will contribute to your success in securing this role. Experience of Binding Authorities as well as DComm/Lineage would be advantageous. You will be technically astute and ideally, you will have an experience in MRC slip production and endorsements. You will have excellent communication skills both written and verbally. Cross training to NA Property and Transportation will be offered
PLEASE ONLY APPLY IF YOU HAVE LONDON MARKET TECHNICAL EXPERIENCE WORKING AT A LLOYD'S BROKER WORKING

AS A TECHNICIAN , IDEALLY WITH KNOWLEDGE AND OR EXPERIENCE IN DEALING WITH NORTH AMERICAN RISKS,. YOU MUST BE ABLE TO PRODUCE MRC SLIPS, AS WELL AS HAVE EXPERIENCE OF BINDERS


What you'll get in return
Flexible working options available.
You will be offered the chance to work for a leading Lloyd's Brokers, in a progressive team full of like-minded individuals willing to support you. You will be offered a generous salary of up to £75,000 depending on your experience plus a comprehensive Benefits and Bonus package. You'll enjoy utilising your technical ability in a leading independent Lloyd's Broker, working closely with Placing Brokers

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

IT Support Engineer / Service Desk Analyst / IT Technician who has previous experience working on a busy helpdesk resolving first line and / or second line IT support tickets is required for a multi-award winning Managed Service Provider based in the City of London.

ALL LEVELS OF IT EXPERIENCE CONSIDERED

As a successful candidate you will need a solid foundation in IT, preferably covering Microsoft technologies.


SALARY: up to £32,000 per annum (depending on experience) + Benefits (see below)

LOCATION: Hybrid working / 3 Days per Week working from the office in the City of London (Near Liverpool Street and Fenchurch Street Stations) and 2 Days per Week from Home

JOB TYPE: Full-Time, Permanent


ONLINE TEST: To demonstrate your IT acumen and how you compare to hundreds of worthy candidates you’ll need to complete the company’s popular online IT test, which you will be taken to when you apply for this role. Please ensure you leave yourself enough time to complete the test. Your score will also be shown at the end of the test, so you can see how well you did.

Get more than 20 correct is considered good, more the 25 is the pass-mark, and only a select few have scored 30! Wishing you the best of luck with it.


JOB OVERVIEW

We have a fantastic new job opportunity for an IT Support Engineer / Service Desk Analyst / IT Technician who has previous experience working on a busy helpdesk resolving first line and / or second line IT support tickets.

Working as IT Support Engineer / Service Desk Analyst / IT Technician you will support prestigious businesses around Microsoft Cloud / Azure, Support Microsoft Environments, IT Security and IT Transformation. The company will provide additional training, but you will need a solid foundation in IT to start with.

As an IT Support Engineer / Service Desk Analyst / IT Technician you will be positive and motivated and thrive on learning and pushing the boundaries of your knowledge while delivering exceptional support to staff of prestigious clients (and “going the extra mile”). You should also be a confident and capable communicator and able to provide comprehensive support onsite for desktop and EUC issues.


DUTIES

Depending on your level of experience your duties as an IT Support Engineer / Service Desk Analyst / IT Technician will include:

• Provide 1st line technical support to end users. Log and classify incidents and requests raised by the customer by telephone, email and via the Service Now chat function

• Record calls from customers. Deal directly with requests and complaints and escalate problems in accordance with established procedures

• Troubleshoot and resolve issues with Microsoft desktop operating systems

• Support new starter process (i.e. create new users configure mailboxes, distribution groups and calendar permissions) and leaver processes

• Troubleshoot (and resolve) and/or escalate issues reported in relation to customer-specific business applications. Escalate to software vendors and liaise with them as and when required

• Demonstrate you can switch focus between activities to deal with competing demands/call volume

• Manage your time effectively to achieve the best productivity during your working time

• Manage your call queue to the highest standard – prioritise and review regularly to ensure you are on top of the priority tickets, escalating, if needed

• Provide users with regular updates via telephone and the service management platform (ServiceNow)

• Ensure the tickets information are always of the highest standard (both, detail and quality of the written information)

• Proactively follow up with users as you resolve these to confirm the work is completed to their satisfaction


CANDIDATE REQUIREMENTS

• Previous experience working on an IT Help Desk supporting users

• Microsoft Terminal services/RDS

• Microsoft Windows 10/11

• Microsoft 365 including Intune and Autopilot

• Active Directory

• Azure Active Directory

• DNS and DHCP

• Excellent customer service, communication and interpersonal skills

• Excellent English written and oral communication skills


DESIRABLE (Nice to Have)

• ITIL v3/v4 Foundation Certification

• Experience of working in a structured, ITIL environment

• Experience of working towards specific SLAs

• Experience of working with high volume calls, to specific SLAs

• Experience of working in a structured ISO27001 environment with specific awareness of Security Incident processes

• Experience working within a Managed Service Provider (MSP)

• PTRG monitoring or infrastructure monitoring toolsets

• Windows Server Administration


BENEFITS

• Annual Salary up to £32,000 per annum

• Working in an inclusive environment

• Industry renowned training / certifications (sponsored by the company)

• Wide range of company benefits

• Based in Central London

• 23 days holiday when you start, plus bank holidays, then earn additional days with years of service plus day off on your birthday

And more!


APPLY TODAY…

Once you apply you will be taken to complete an Online Technical Test please give yourself time to complete this. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12836

Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in City of London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

First Line | 1st Line | Second Line | 2nd Line | Help Desk | Helpdesk | IT Technical Support

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online | http://www.awdo.co.uk

AWD-IN-SPJ

Responsibilities:

- Perform general administrative duties such as data entry, filing and processing of records.

- Handle confidential and sensitive information with discretion and professionalism.

- Assist to handle daily operations and processes applications and transactions to ensure that all service levels are delivered according to the procedure.

- Any other adhoc administrative duties as assigned.

- Provide general administration and support to the Operations department.

Requirements:

- SPM holders with no experience are encouraged to apply.

- Basic proficiency in Excel and the ability to read Chinese are essential.

- Proficient in English and Mandarin (spoken & written); Cantonese is a plus.

- High level of professionalism and discretion when handling sensitive information.

- Flexibility and adaptability to changing priorities and deadlines.

- Ability to work independently and collaboratively in a fast-paced environment.

- Detailed and meticulous.

- Willing to work on Malaysia public holidays.

The major duties of this position are:

1. Track, analyze and report on appropriations, apportionment, grant awards, deobligations and other need in monitoring the Land and Water Conservation Fund (LWCF).
2. Continuously monitor and maintain the balances and reporting for all program expenditures, contracts, agreements and other related instruments used in the transfer of funds.
3. Analyze and report on historic funding patterns, current operations and future trends.
4. Coordinate and collaborate with OMB, DOI, and NPS Financial Assistance Office and the NPS financial - budget and accounting offices and report on LWCF accounts.
5. Prepare written and verbal communications and reports and advise program managers.

Starting at $86,962 Per Year (GS 12)

• Interpret established and pertinent regulations, organizational policies, management principles, and administrative rules to provide hands on support and provide guidance to program staff.
• Assist the supervisor in ensuring effective administrative operations for the unit.
• Analyzes a variety of projected situations involved with budget actions, personnel structure and organizational structures.
• Takes confidential notes, prepares confidential correspondence and performs special studies requiring expert administrative skills.
• Communicates with internal and external sources to gather data using tact and diplomacy.
• Coordinates personnel actions with the staff and acts as the liaison with HRM to resolve related issues and problems.

Starting at $68,405 Per Year (GS 9-11)

• Enforce security regulations to protect statistical data collected within the Region; ensure the proper maintenance, preservation, and disposal of all official statistical records.
• Direct the preparation of instructions needed to implement office program policies and procedures and adapt them to the agricultural practices or special situations in the Region.
• Manage the overall operation of the office making determinations regarding workload, staffing, budget, and equipment and recommend modifications.
• Serve on various Departmental, Agency-wide, and interagency committees.
• Serve as the primary spokesperson for the Agency within the State, establish and maintain liaison with decision-makers at all levels of State and local government.

Starting at $143,736 Per Year (GS 15)

This vacancy will close on the posted closing date OR at 11:59 p.m. EST on the day in which 50 applications are received, whichever comes first.


Analyzes and evaluates the effectiveness of administrative, management, and facility operations in meeting the established goals and objectives of the designated office component. Reviews, analyzes, and evaluates such areas as proposed changes in mission, operating procedures and delegations of authority affecting administrative operations.

Performs comprehensive management analysis and evaluation, taking into consideration factors such as cost effectiveness, attainment of project goals and objective, and compliance with pertinent legal and regulatory guidelines. Provides guidance and advice on the most appropriate method of procedure of analysis and evaluation to accomplish missions and ensure optimum management strategy. Analyzes and evaluates new or modified legislation for projected impact upon major administrative operations and resources. Applies appropriate evaluation and measurement techniques in determining the extent of compliance with rules and regulations and/or in measuring and evaluating accomplishments. Foresees the pros and cons of alternative solutions and coordinates and integrates activities with other functions.

Establishes study methods and techniques to be utilized in substantive program studies and audits. Develops and employs advanced qualitative and quantitative techniques to analyze and measure the effectiveness, efficiency, and productivity of organizational programs. Gathers and organizes narrative and statistical information using generally advanced methods, techniques, and precedents requiring considerable adaptation and/or interpretation for application to administrative functions. Reviews and reconciles large amounts of data. Applies analytical and evaluative
methods and techniques to issues or studies concerning substantive administrative support functions.

Serves as a senior advisor to top managers. Develops recommendations for legislation to change the way programs are carried out and the projected impact upon agency programs and resources. Develops recommendations for program officials and supervisors and strives to have viable recommendations accepted by operating components. Recommendations include development of new or modified work methods, procedural changes, systems variations, and acceptance of new technology developments. Develops recommendations for improvements in program operations and to promote efficiency and cost savings. Evaluates, processes, and makes recommendations for effective organizational changes. Recommends areas and methods by which efficiency of operations can be improved. Provides higher management reports, evaluated information, budgetary proposals, and similar products necessary for effective direction of program operations. Develops modifications, revisions, and implementing procedures to improve the effectiveness and efficiency of program operations. Participates in discussions, meetings, conferences and conference calls with agency administrators, senior subject matter and technical personnel, other federal agency officials to secure and provide information; investigate facts; present conclusions, recommendations, and alternatives; obtain concurrence; develop alternate courses of action; and mutually resolve problems. Advises management of unique conditions and issues which affect program activities and provides guidance on interpretation and implementation of new and revised legislation, policies, regulations, and procedures.

Serves as a senior analyst responsible for designing and conducting comprehensive management studies where the boundaries of the studies are extremely broad and difficult to determine in advance. Establishes study methods and techniques to analyze and measure the effectiveness, efficiency, and productivity of organizational programs. Gathers and organizes narrative and statistical information using established methods, techniques, and precedents such as questionnaires, interviews, review of databases, and comparisons of past, present, and related program operations carried out by administrative or professional personnel or substantive administrative support functions.


Work Schedule: Monday - Friday, 8:00 a.m. - 4:30 p.m. EST
Compressed/Flexible: Not Available
Telework: Not Available
Remote: This is a remote position
Position Description/PD#: 19775A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required

Starting at $103,409 Per Year (GS 13)

WHAT IS THE TAXPAYER SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: MANAGEMENT SERVICES

The following are the duties of this position at the full working level.

• Actively participates in determining program policies. Influences the formulation of policies, development of program plans, designs and issuance of directives and instructions, and the development of recommendations. Collects, analyzes, and consolidates data and status reports prepared by others to determine impact on resources, effectiveness and compliance with established goals and objectives. Prepares required narratives and statistical reports and recommends necessary corrective measures.
• Consults with top-level managers and executives to establish and define the overall goals and objectives of major projects.
• Advises and assists the Area Director in resolving critical, sensitive or confidential matters related to employee investigations conducted by Treasury Inspector General for Tax Administration (TIGTA) and/or the General Accounting Office (GAO). Consults with senior management and staff within the function and at higher levels within the agency on critical employee labor relations issues.

Starting at $129,134 Per Year (GS 14)

• Applies a wide range of mathematics, statistics and qualitative and/or quantitative methods to conduct studies, initiate new areas of study related to the data used in and for the government-wide category management program.
• Supports the development of analytical and/or mathematical models analyzing complex data related to category spend, agency-specific best in class or spend under management, small business utilization and cost avoidance.
• Plans, designs and develops key performance indicator (KPI) requirements and methodologies for reporting on metrics relative to the government-wide category management program. Prepares recommendations for potential changes/adjustments to KPIs and other metrics.
• Provides technical expertise and feedback to management regarding the development of highly visible, complex business oriented reports and metrics to measure and track program performance.
• Serves as the subject matter expert (SME) for troubleshooting data capturing processes, procedures and systems to ensure data quality.
• Prepares written and oral reports or presentations regarding study findings, conclusions, and recommendations for leadership. Synthesizes highly technical information for non-technical audiences.
• Supports program management efforts such as identifying requirements for automated analytical tools, defining standard processes and methodologies, documenting best practices, and developing appropriate program content to be used on Category Management dashboards related to analyses performed.

Starting at $103,409 Per Year (GS 13)