Total 1,073 Customer Service job vacancies in united states of america

• Responsible for ongoing and special administrative duties and evaluate projects assigned by the supervisor or initiated by the employee to meet management and technical staff needs and the necessary coordination, liaison, and correspondence.
• Provide support to technical staff utilizing analytical expertise and technical skills for the collection, review, analysis and information coordination of World Trade Organization (WTO) notifications to the U.S. that impacts FSIS.
• Practices intense organizational and planning skills by assisting leadership and technical staff to achieve FSIS mission and vision with the integration of regulatory, inspection, and enforcement programs for food safety and procedures.
• Assists technical staff with managing and organizing projects and associated data related to day-to-day internal technical engagements and operations with a focus on food safety related activities to ensure organizational support.
• Applies working knowledge and understanding of information technology data systems and networks, for purposes of day-to-day technical information management and tracking and provide guidance to staff on use of these systems.
• Assists management and technical staff with technology and information management at internal and external meetings and conferences, using group meeting software.
• Assists the OIC in the planning and execution of in person and virtual meetings and events, including managing virtual presentations using information technology systems.
• Forecasts international developments potentially affecting FSIS programs from WTO notifications and contacts and coordinates findings and recommendations with other interested/affected FSIS Offices and technical experts
• Prepares findings, reports, briefing papers and other written materials regarding international food safety public health issues impacting FSIS on behalf of OIC management and technical staff.
• Assists the office by creating and developing talking points, PowerPoint presentations, correspondence, and other written materials in support of OIC technical projects and operations to assist with the operations of the office.
• Remains aware of any FSIS food safety updates that may impact OIC and international food safety and assists in creating and providing training or webinars on behalf of technical staff for outside stakeholders.
• Exercises a broad knowledge of administrative services software and data tracking systems to assist with the organization and tracking of all office projects, information, and correspondence.
• Develops sources of information for WTO notifications; identifies and performs analyses of the foreign country issues; analyzes the consequences and prepares and delivers written responses to assist in US reporting requirements.

• Performs critical analyses and evaluation of background investigative reports and other information related to national security and the suitability of applicants being considered for employment with HHS.
• Adheres to personnel security and suitability policies and procedures to meet personnel requirements of HHS and satisfy the provision of existing statutes and executive orders governing federal government programs.
• Liaisons with other Federal agencies such as the Office of Personnel Management (OPM), Department of Defense (DoD)/Defense Counterintelligence Security Agency (DCSA), Department of State (DOS), to exchange security information.
• Provides leadership to a subordinate staff of highly technical and administrative personnel, including Federal Government employees and contractors.

• Exercises direct supervisory authority over the staff of the Directorate's Administrative Office staff, comprised of 12-16 professional, technical and support positions.
• Serves as a member of the Directorate leadership team and is the principal advisor to the Associate Director for developing or reviewing plans and authorizations for business operations and administrative support.
• Oversees the total Washington Cultural Resources Directorate budget including formulating both current and future year needs, allocating funds, and executing the directorate's budget and financial operations.
• Serves as liaison to the National Park Service HR office, and coordinates the human resources management program of the Cultural Resources Directorate.
• Supervises and coordinates information technology policy and planning activities of the Cultural Resources Directorate.

The following are the duties of this position at the full performance level (GS-13). You will have the opportunity to learn to perform all of these duties and will receive training to help you grow in this position.

• Provides administrative support of a substantive nature to facilitate program management to the Office of the Chairman.
• Discusses a wide range of sensitive and non-sensitive issues with the Chairman and diverse individuals, groups, and organizations having business dealings with the Commission.
• Develops specialized memoranda, documents, and reports for management review and provides detailed feedback and analysis on materials prepared for the Chairman and office staff.
• Responds to program inquiries and/or resolves problems and issues based upon a thorough knowledge of established policies, rules, and regulations. Collects, evaluates, and performs extensive research before referring inquiries to the Chairman.
• Recommends policies, procedures, and practices to manage the office's operating programs. Advises the Chairman on obtaining additional staff to manage projects and on human resources policies and procedures to accomplish this task.
• Administers the Chairman's budget operations and independently develops budget formulations projections.
• Manages program functions such as travel, maintaining the office calendar, and scheduling and arranging meetings and conferences. Attends meetings with the Chairman as required.
• Plans, obtains, and directs the full range of the office's program support and related services, e.g., telephones, equipment, supplies, purchasing, etc.

The selectee will serve as a(n) IT Cybersecurity Specialist (INF/CDA) in the Office of the Chief Information Officer, Office of the Chief Information Officer. Typical work assignments include:

• Testing, implementing, deploying, maintaining, reviewing, and administering cybersecurity infrastructure hardware and software
• Using data collected from a variety of cybersecurity tools (e.g., IDS/IPS devices, firewalls, packet captures, and host tools) to analyze events that occur within their environments for the purposes of identifying and mitigating threats
• Using mitigation, preparedness, and response and recovery approaches, as needed, in support of incident response in order to maximize system availability and minimize system recovery time
• Using defensive measures and information collected from a variety of sources to identify, analyze, and report events that occur or might occur within the network to protect information, information systems, and networks from threats
• Designing and leveraging automation in support of streamlining completion of cybersecurity tasks across numerous technologies (firewalls, containers and servers [Windows and Linux], etc.) and functions (vulnerability management, incident response, security operations, etc.)

1. Prepares, coordinates, and provides comprehensive global air transportation and logistical support for over 2200 joint military personnel assigned to the White House Military Office.
2. Serves as the first line supervisor under the Director of Operations, WHMO for military personnel (enlisted and/or officers). Provides functional guidance, direction, leadership, training and exercises supervisory personnel management responsibilities.
3. Directs, conducts and carries out various senior level program management activities to include developing policy and procedures necessary to implement revised or new directives of higher headquarters.
4. Serves as senior systems analyst in assessing IT requirements. As the Chief of IT Integration, conducts ongoing assessment of automated equipment, equipment locations, use, costs and acquisition to define opportunities for new or improved installation business processes solutions.

As a Project Management Specialist your duties will include but are not limited to the following:

• Develops and implements detailed project plans to improve the organization's financial assistance processes and policies, including defining objectives, resources, and deliverables.
• Develops and implements innovative solutions to optimize financial assistance procedures and address emerging challenges by utilizing AI, automation tools, and other technologies to streamline operations and enhance efficiency.
• Applies extensive knowledge of financial assistance (grants) to identify areas for improvement in processes and policies, ensuring enhanced efficiency and effectiveness in program delivery.
• Analyzes financial trends and data to inform strategic decision-making and future planning, ensuring that insights drive effective resource allocation and support organizational objectives.
• Builds and maintains relationships with key stakeholders to support project initiatives and drive positive outcomes. Facilitates collaborative planning sessions to integrate stakeholder feedback and ensure effective project execution.

The major duties of the Human Resource Specialist (Recruitment/Placement) include, but are not limited to, the following:

• Provides hiring consultations with customers.
• Assist customers in creating job analysis and technical assessments.
• Builds vacancy announcement in USA Staffing.
• Adjudicates veteran preference claims.
• Reviews applicant qualifications and eligibilities.
• Issues selection Certificates based on an array of multiple hiring authorities
• Audits certificates and selections.
• Interprets regulations, policies, and directives, and uses good judgement to provide accurate pay setting guidance.
• Research regulations and policies to provide sound HR services and advice.
• Performs the full range of hiring tasks and develops recruitment strategies to address specific resource or program needs.
• Provides excellent customer service.

The physical worksite for this position is located in Alexandria,Virginia.This position is telework eligible per agency and business unit discretion/policy.

Major Duties for this position include but are not limited to the following:

• You're ready to provide training on trademark law basics and fundamentals to a wide variety of audiences, including non-trademark attorneys, the small business community, the entrepreneurial community, and students as well as keep experienced practitioners up to date on changes to trademark law and policy.
• You're excited to review a wide variety of internal communications, including statements of legal policy and agency procedure, as needed, communicating all necessary changes in a timely manner.
• You're eager to manage pro se working group activities related to developing and enhancing website resources for pro se applicants, including the Trademark Basics registration toolkit, instructional "how-to" videos (and answering questions related thereto), and webpages that further explain in plain language Office action refusals and requirements.
• You're willing to develop scripts and decks for use in the production of various trademark informational and instructional videos, webinars, and presentations.

WHAT IS THE HEADQUARTERS DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:

Chief Operations Officer

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Senior Manager you will:

• Exercise delegated managerial authority to oversee the overall planning, directing and timely execution of a program, several program segments (each of which is managed through separate subordinate organizational units), or comparable staff functions, including development, assignment, and higher level clearance of goals and objectives for supervisors or managers of subordinate organizational unit or lower organizational levels.
• Approve multi year and longer range work plans developed by the supervisors or managers of subordinate organizational units and subsequently manage the overall work to enhance achievement of the goals and objectives.
• Oversee the revision of long range plans, goals and objectives for the work directed.
• Manage the development of policy changes in response to changes in levels of appropriations or other legislated changes.
• Manage organizational changes throughout the organization directed or major change to the structure and content of the program or program segments directed.
• Exercise discretionary authority to approve the allocation and distribution of funds in the organizations budget.

Project Analysis, Assessment, and Planning

• Conducts evaluations, surveys, and studies regarding Health Information Technology policy, and applicable software change requests to be delivered to agency governance bodies for consideration and determination of agency-wide technology implementation.
• Gathers and analyzes information, develops solutions and recommendations with actionable steps to improve organizational processes and optimize change resulting in continuous technology improvements.
• Analyzes and develops key performance indicators to gauge the success of the organization in reaching specific goals and objectives.
• Analyzes new or proposed legislation or regulations to determine the impact on program operations and management.
• Analyzes, develops, and maintains program evaluations, plans, and procedures.
• Elicits and analyzes stakeholder needs to develop requirements and requirements of management plans and defines guidelines and procedures to meet stakeholder and program needs.
• Identifies IT program governance issues and problem areas, conducts preliminary analyses to determine the nature of issues, and proposes improvement efforts and courses of action to improve HIT program services.
• Collaborates and plans with Partners, Project Managers, and Governing boards to support all stages of the enterprise project lifecycle.
• Identifies resource requirements, estimates timelines, recommends task assignments to team members and reports progress.

• Develops, reviews, evaluates, and provides statements (scope) of work for proposed procurements.
• Defines Technical and managerial requirements and approaches, acceptance plans, and criteria with detailed descriptions of deliverables, schedules, and prices.
• Evaluates overall plans and proposals for major IT projects and equipment.
• Assists in preparing and approving solicitation documents for distributed information technology, and the technical evaluation of information technology and services offered by the general information technology community.
• Establishes quality assurance standards and delivery requirements, ensures compliance with all contract clauses, and administers technical aspects of the contract.
• Develops acquisition program requirements, ensures competitive sources are solicited, evaluated, and selected, and the price the government pays is reasonable.

• Develops and conducts presentations and technical briefings for Stakeholders, Program Management, and OIT leadership.
• Presents project status briefings and recommendations concerning long-range information resources management plans to top-level management.

Leadership in Medical Imaging and Archiving Informatics:

• Serve as a recognized informatics expert in the areas of medical imaging and PACS.
• Convene and lead groups of subject matter experts (SME) in radiology and related healthcare disciplines to identify best practices and achieve consensus for standardization of workflow design and configuration in existing and new health information systems.
• Serve as a liaison between the Office of Information Technology and select Indian Health Service Headquarters offices and divisions.
• Responsible for programmatic guidance of imaging related disciplines to ensure that the data needs of these programs are considered in health information technology system selection and configuration.
• Perform in a professional manner when conducting duties between Indian Health Service, Tribal, Urban (I/T/U) users, state, local healthcare organizations, external and internal stakeholders and software development staff.
• Represent the Office of Information Technology on specific professional specialty groups (PSG) or technical advisory groups (TAG) as assigned.
• Prepare briefing papers, presentations, or other documents concerning activities, progress, goals, accomplishments, or risks in areas of responsibility that may be used to inform senior staff, Indian Health Service area leadership, Tribes and Urban Indian organizations or other agencies.

• Conduct market research, independently and in collaboration with appropriate Office of Information Technology and program colleagues on medical imaging and or archiving products and systems that may be useful in improving care and outcomes for Indian Health Service facilities and patients.
• Document findings and recommendations in formats accessible to business sponsors and leaders who do not have deep technical knowledge.
• Conduct fact-finding and systems analysis relative to the implementation of medical imaging and archiving applications.
• Evaluate and make recommendations to support implementation and modification of planned or proposed software changes or administrative policies for clinical software.
• Use expert independent judgement to select and develop methods to meet long-term objectives for new healthcare software applications.
• Evaluate, interpret, and implement regulations, mandates, and industry standards for health information technology system functionality, performance, interoperability, security, and usability.
• Interface with health information technology product vendors and or support contractors regarding Indian Health Service system configuration requirements or product enhancement requests.

Project Analysis, Assessment, and Planning

• Conducts evaluations, surveys, and studies regarding Health Information Technology policy, and applicable software change requests to be delivered to agency governance bodies for consideration and determination of agency-wide technology implementation.
• Gathers and analyzes information, develops solutions and recommendations with actionable steps to improve organizational processes and optimize change resulting in continuous technology improvements.
• Analyzes and develops key performance indicators to gauge the success of the organization in reaching specific goals and objectives.
• Analyzes new or proposed legislation or regulations to determine the impact on program operations and management.
• Analyzes, develops, and maintains program evaluations, plans, and procedures.
• Elicits and analyzes stakeholder needs to develop requirements and requirements of management plans and defines guidelines and procedures to meet stakeholder and program needs.
• Identifies IT program governance issues and problem areas, conducts preliminary analyses to determine the nature of issues, and proposes improvement efforts and courses of action to improve HIT program services.
• Collaborates and plans with Partners, Project Managers, and Governing boards to support all stages of the enterprise project lifecycle.
• Identifies resource requirements, estimates timelines, recommends task assignments to team members and reports progress.

• Develops, reviews, evaluates, and provides statements (scope) of work for proposed procurements.
• Defines Technical and managerial requirements and approaches, acceptance plans, and criteria with detailed descriptions of deliverables, schedules, and prices.
• Evaluates overall plans and proposals for major IT projects and equipment.
• Assists in preparing and approving solicitation documents for distributed information technology, and the technical evaluation of information technology and services offered by the general information technology community.
• Establishes quality assurance standards and delivery requirements, ensures compliance with all contract clauses, and administers technical aspects of the contract.
• Develops acquisition program requirements, ensures competitive sources are solicited, evaluated, and selected, and the price the government pays is reasonable.

• Develops and conducts presentations and technical briefings for Stakeholders, Program Management, and OIT leadership.
• Presents project status briefings and recommendations concerning long-range information resources management plans to top-level management.

Leadership in Medical Imaging and Archiving Informatics:

• Serve as a recognized informatics expert in the areas of medical imaging and PACS.
• Convene and lead groups of subject matter experts (SME) in radiology and related healthcare disciplines to identify best practices and achieve consensus for standardization of workflow design and configuration in existing and new health information systems.
• Serve as a liaison between the Office of Information Technology and select Indian Health Service Headquarters offices and divisions.
• Responsible for programmatic guidance of imaging related disciplines to ensure that the data needs of these programs are considered in health information technology system selection and configuration.
• Perform in a professional manner when conducting duties between Indian Health Service, Tribal, Urban (I/T/U) users, state, local healthcare organizations, external and internal stakeholders and software development staff.
• Represent the Office of Information Technology on specific professional specialty groups (PSG) or technical advisory groups (TAG) as assigned.
• Prepare briefing papers, presentations, or other documents concerning activities, progress, goals, accomplishments, or risks in areas of responsibility that may be used to inform senior staff, Indian Health Service area leadership, Tribes and Urban Indian organizations or other agencies.

Leadership in Pharmacy and General Clinical Informatics:

• Convene and lead groups of Subject Matter Experts (SME) in pharmacy and other healthcare disciplines to identify best practices and achieve consensus for standardization of workflow design and configuration in existing and new health information systems.
• Serve as liaison between the Office of Information Technology (OIT), Agency Offices, Divisions and Stakeholders on programmatic guidance of various disciplines including pharmacy, laboratory, and radiology/imaging to ensure data and informatics programs are considered in health information technology system programming, selection and configuration.
• Coordinate clinical informatics collaboration with performance standards with Indian Health Service, Tribal and Urban entities on data standard developments and provide oversight of advisory groups and health information technology software and application programming and development for interface and integration between clinical practice and information systems.

• Conduct market research independently and in collaboration with appropriate O.I.T and program colleagues on products and systems that may be useful in improving health care delivery initiatives for Indian Health Service facilities.
• Document health information technology findings and recommendations in accessible formats to business sponsors and leaders.
• Assist with technical informatics business mechanisms.
• Facilitate fact-finding and systems analysis relative to the implementation of health information technology clinical software applications.
• Evaluate and make recommendations to support implementation and modification of planned or proposed software changes or administrative policies for clinical software.
• Evaluate, interpret, and implement regulations, mandates, and industry standards for health information technology system functionality, performance, interoperability, security, and usability.
• Interface with health information technology product vendors and/or support contractors regarding Indian Health Service system configuration requirements or product enhancement requests.