Essential Duties and Responsibilities: In accordance with practice policies and procedures: Answer the telephone in a courteous and professional manner. Receive and accurately convey messages in writing, verbally and electronically Liaise with patients and their families in a compassionate manner. Liaise with GPs, other health professionals and their staff. Arrange appointments for patients to see GP, nurse and other clinical staff associated with the practice. Ability to use excellent judgement, resourcefulness and be able to work under pressure without direct supervision. To combine excellent communication skills with patience, empathy and accuracy. To be reliable and flexible Experience in adding patient data to clinical systems. Good communication skills are essential. Contact patients to convey test results and instructions as directed by the GPs. Contact patients to arrange appointments with appropriate clinicians for monitoring or seasonal vaccinations. Deal with travel enquiries and vaccination appointments as per practice procedure. Advise patients of relevant charges for non NHS services. Accept payment and issue receipts. Prepare medical records for deducted patients to return. Log new patients records and file appropriately. Assist with completion of patient surveys. Accept and sign for deliveries once items have been checked against order form. To keep reception area, notice boards and leaflet dispensers tidy and free from obstructions and clutter. Checking consulting rooms each day to ensure they have adequate supplies of stationary and couch rolls. Understand the usage of the practice email and intranet system to ensure effective communication. Attend Practice Meetings. Undertake any other additional duties appropriate as requested by the Business/Reception Manager.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Housing Support Worker
Wrexham and Flintshire
Part time 20 hours per week
3 month contract

The Housing Support Worker is responsible for providing housing-related support to vulnerable individuals, facilitating successful move-on outcomes, and promoting independence. This role involves engaging with service users, delivering effective support plans, and ensuring properties are maintained to a high standard.

Key Responsibilities:

• Engage with referral agencies to generate referrals for the service.
• Plan and deliver effective support and safety plans with service users.
• Ensure properties are adequately equipped, maintained, and furnished.
• Issue correct tenure and support agreements, ensuring compliance from service users.
• Empower and motivate service users to identify and achieve desired outcomes.

Professional & Technical Expertise:

• Maintain regular contact with service users as per service requirements.
• Maximize rent collection and minimize rent arrears in line with targets.
• Report property maintenance issues promptly to maintenance staff.

Organisational Performance and Compliance:

• Conduct initial and regular assessments of service users' needs and risks.
• Contribute towards meeting individual and team performance targets.
• Commit to learning and development to improve practice and support skills.
• Maintain up-to-date records and produce reports as required.
• Keep up-to-date with relevant regulatory requirements and engage in audits.

Qualifications and Experience:

• Previous experience in a housing support role.
• Valid driver's license, own vehicle, and business insurance.
• Enhanced DBS certification for working with adults.
• Strong organizational and communication skills.
• Ability to work independently and engage in lone working situations.

The Package
This is a temporary, Housing Support worker role,20 hours per week for an initial 3 months, covering the recruitment process for a permanent team member, meaning the role could be extended, or become permanent.

Referral Bonus
If this Temporary Housing Support worker role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them.
If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.

How to Apply
If you are interested in this Housing Support worker role, please send your CV mickey . stepans @ service care . org . uk or call me on 01772 208 966 discuss the vacancy in more detail.
Also, if this Housing Support worker role doesn't interest you, but you are looking for new opportunities, please still get in touch as I cover all housing-related vacancies across the region.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Your new company
My client is a successful and long-standing manufacturing business based in Wrexham, on the lookout for someone to play an integral role within the Customer Services team, sitting at the edge of both Commercial and Supply Chain functions.
Your new role
You will be responsible for managing the communication between the company and the customer, making decisions to drive customer improvements and satisfaction, making escalations when required. Special requests from customers are managed in conjunction with the Supply Chain Team and Product Manager as well as liaising with the Pricing and Data Management team to ensure accurate pricing via the use of ERP/CRM systems. You will manage and support a specific customer portfolio, ensuring that data and information is correct and that customers needs and requests are met in line with company ethos.
What you'll need to succeed
This position requires a high degree of proficiency in organisational skills to handle detailed information and the timely processing of the information to ensure customer satisfaction. You need to be able to demonstrate the ability to solve customer problems in a changing environment without completely defined process steps for success. The ability to make sound business decisions that support customers' requirements while complying with documented guidelines and policies is essential. You will be a good communicator, where being you are able to converse across all levels alongside demonstrating an enthusiastic and proactive work ethic. Prior experience within the manufacturing or logistics industry, and having a good understanding of export compliance is a must.
What you'll get in return
Not only will you have the opportunity to join a truly exciting and expanding company with a global footprint, you will have an annual salary of £27,000 - £30,000 DOE for your full-time working week or 37.5 hours. You will have a 25 day's holiday + bank holidays and the opportunity for a performance-based bonus annually. You will be based in Wrexham, with ample on-site parking, and after a 6-month probation, be able to utilise a hybrid working policy of up to 3 days from home per week.
What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac Please note, this vacancy may close early if we receive sufficient applications.

At Aspris, we believe that all young people deserve the best chance to grow, develop and receive support that prepares them for a bright future. Our Residential Support Workers are crucial in helping us to achieve our vision.

What the role looks like

As a Residential Support Worker, you'll provide emotional support to our young people and help with day-to-day activities such as getting washed, dressed and out to school. If you are working a shift during the weekend, you will barely be on-site at the home because the fun is elsewhere - think theme parks, bowling alleys, cinemas and zoos. You'll have so much fun that you'll almost forget you're at work.

With the good times will come challenging times, with our homes accommodating young people with autism, learning difficulties, social, emotional and mental health needs. Although our Residential Support Workers tell us that the strong relationships and lasting memories that you create together will more than make up for these challenges. For them, there is nothing more rewarding than seeing a young person overcome difficulties and progress.

Our children's home provides medium to long-term care in a nurturing and supportive environment for a maximum of three children. The home is situated in Wrexham and has excellent transport links to Wrexham town centre and further afield. The staff team are culturally diverse and provides structure and stability in an understanding, supportive and non-judgmental manner.

Due to the location of this role, applicants must hold a full UK driving licence and have access to a vehicle.

Who we're looking for

We're looking for compassionate, friendly and genuinely caring individuals who want to give our young people the best possible chance to succeed.

If you're the type of person who:

• Thrives as part of a team
• Is resilient, patient and understanding
• Has a natural flair for making people smile
• Is always around to lend a listening ear
• Is partial to a film night, baking or Xbox game

This could be the perfect role for you. And don't worry if you don't have any experience working with children, we will provide all the support and training you need to build a fulfilling career that you can be proud of, including fully funded qualifications.

What's in it for you

We provide a supportive and collaborative working environment where you can flourish in your career and feel incredibly rewarded by helping those who need it most. We also understand that not everyone can do set shifts, so we're very flexible with hours to suit your needs.

On top of this, you'll also get access to a range of fantastic benefits including:

• Healthcare cash plan, wellbeing support and loans
• An exclusive rewards and benefits platform
• High-street and online discounts through Blue Light Card
• Cycle to work scheme and gym membership
• Refer a friend bonus scheme
• Learning and development opportunities
• Hours that suit your lifestyle

Explore these further in our guide to benefits and pensions.

So, if you're ready to join a values-led organisation that puts children at the heart of everything we do and genuinely cares about their employees, we'd love to hear from you.

Click the "apply now" button below to get started.

Please note, the advertised salary is in effect from 1st April 2024, and is calculated on the rate of £12.00 - £12.40 per hour, plus an average of 7 x sleep ins per month at the rate of £55 per sleep in.

£54,474pa (inclusive of April 2024 pay uplift)

A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities.

Focused on our residents, our driving ambition is to provide services that make people’s lives easier, and homes and communities they can be proud to live in. We are ‘not for profit’ and reinvest all our surpluses back into our varied and vibrant neighbourhoods.

The role – Customer Relations (Complaints) and Quality Assurance Manager

As our Customer Relations (Complaints) and Quality Assurance Manager you’ll take direct ownership and oversee the performance of our centralised Customer Relations Team who manage customer complaints.

The successful candidate will be a highly skilled and experienced complaints manager who leads their team in a dynamic and responsive way that focuses on delivering excellent customer service and resolving complaints, whilst building trusted and valued relationships with customers. The manager will also take the lead on how we learn from complaints so that we’re reducing the root causes of complaints at source.

What you’ll do

You will:

Lead a team of Customer Relations (Complaints) Officers to respond to complaints in a responsive, dynamic and effective way in line with the Housing Ombudsman Complaint Handling Code and internal SLA’s.
Coach and develop a high performing team that has high levels of customer satisfaction and genuine customer centricity.
Produce reports and data that ensures the business have good oversight of complaints.
Drive continual service improvement by identifying and sharing lessons learnt from complaints to the wider business.
Deliver training to your team to improve the quality of investigations and communication whilst building a continuous improvement culture within the team.
Skills and experience we'd like you to have

We’re looking for someone who is:

An experienced, authentic manager who is a natural at working in a dynamic, fast paced and highly responsive way and with a high level of resilience.
Has proven experience of leading a customer complaints function
Experienced at coaching, providing feedback, motivating, and developing a high performing team.
Possesses good report writing skills and excellent data literacy with experience in using data and insight to drive service improvements and customer satisfaction.
Demonstrates strong communication skills with an excellent ability to produce comprehensive written resolution outcome letters and providing feedback to others to enhance theirs as well as deal with escalated customer complaints with empathy and build relationships with residents and stakeholders.
Our Values

Our core values are at the heart of how we work

Take the lead
Create energy
Build trust
Be generous
Stay grounded
Remember the little things
We're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging.

Our benefits to you

Origin’s ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working.
A competitive salary of £54,474pa inclusive of our April 2024 pay award.
A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave
2 additional ‘giving something back’ volunteer days
A pension scheme with contributions from 4% - 8% of your salary
Family leave, compassionate leave and enhanced maternity pay
Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians
Interest free loans to help spread the cost of a season ticket or another big purchase
Annual staff conference, team away days and annual team meal allowance
Access to Perk Box for fantastic savings on everyday purchases and much more
Free employee assistance programme
Opportunities to join staff network groups
Refer a friend bonus
We’re also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it’s a requirement to your role.

Tell us your story

We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the job description for Customer Relations (Complaints) & Quality Assurance Manager, outlined above.

Closing date for applications: Wednesday 27 March 2024


1 hour online assessments will take place at some point between the days of: Tuesday 2 April and Friday 5 April 2024


Face to face Interviews and written assessment will be held: Week commencing Monday 8 April 2024 , in person, at our office at Eversholt Street, London.





Please note that suitable candidates will be invited to interview throughout the application window and therefore the vacancy may close at short notice. However, all candidates will be advised of the outcome of their application and therefore interested candidates are encouraged to apply at their earliest convenience.

Proud member of the Disability Confident employer scheme

Your new company
You will get the fantastic opportunity to work for a successful and long-standing manufacturing business based in Wrexham on a permanent basis. With their loyal client base and innovative products, you will be able to gain exposure to different aspects of their global business whilst enhancing your own skill set. This job vacancy has arisen due to succession planning for planned team movement.
Your new role
Working with a key customer base across German markets, you will be working across core commercial and supply chain functions to deliver an outstanding customer experience. Your role will incorporate various functions, such as master data maintenance, managing your customer order book, liaising with different teams such as logistics, planning and quality, and ultimately managing the customer journey to the plant. You will ensure customer forecasts are accurate and work with material planning for any special requests. Additionally, you will be working in a timely manner to work within customer KPI's.
What you'll need to succeed
You will be a good communicator, where being you are able to converse across all levels alongside both in German & English, demonstrating an enthusiastic and proactive work ethic. You will be eager to produce high quality work and show a keen eye for detail to ensure there are no errors being processed. You will have a good working knowledge of ERP systems and be comfortable managing customer data. You will have prior experience within the manufacturing industry, and have a good understanding of export compliance. Moreover, you will be organised and highly customer focused, with a good sense of initiative to make sound business decisions to support the customer requirements which comply with company policy.
What you'll get in return
Not only will you have the opportunity to join a truly exciting and expanding company with a global footprint, you will have an annual salary of £30,000 - £34,000 DOE for your full-time working week or 37.5 hours. You will have a 25 day's holiday + bank holidays and the opportunity for a performance-based bonus annually. You will be based in Wrexham, with ample on-site parking, and after a 6-month probation, be able to utilise a hybrid working policy of up to 3 days from home per week.
What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

You will be able to find the full Job Description and Person Specification in the supporting documents. Please note if your application is successful and you are invited to interview, they will be held on site at HMP Berwyn to ensure candidates have an understanding of the environment. Requests for virtual interviews will not be accepted.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.