Total 134 Customer Service job vacancies in Winchester, SO21 2RT

We are looking for highly motivated individual with excellent communication and leadership skills to join our critical care team. You are required to co-ordinate the units, manage a team of staff and also lead in a project which could relate to health and safety, pharmacy for example.







We require an energetic, self-motivated and innovative individual who is passionate about critical care nursing to join our excellent team and who is willing to challenge and commit themselves to our continued multidisciplinary goal of providing exceptional service to our patients.

Demonstrate excellent qualities performed within the band 6 role that would enable to perform as a band 7. Could be required to cross site work as band 7. See job description.

Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.
Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.
We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.
The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.

Happy to Talk Flexible Working - all requests for flexible and part time working will be considered.



Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.


This advert closes on Tuesday 16 Jan 2024

Proud member of the Disability Confident employer scheme

Happy to Talk Flexible Working - all requests for flexible and part time working will be considered. Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

In order tobe successful,you will need a NVQ Level 3 in Health and Social Care and skills acquired through experience or an equivalent level of work place training and experience It would also be advantageous if you are: Experienced working in CAMHS (Children and Young Peoples mental health services) or children's social care Have lived experience of receiving mental health services or caring for a child/young person who has. These are full-time posts, working 37.5hrs Monday-Friday. Requests for part-time working hours will be considered. See attached Job Description and Person Specification for full details. Please apply using the link in this advert, or for more information explore the attachments or contact: Jacqui Tyson General Manager for Hampshire CAMHSJacqui.tyson@spft.nhs.uk/ 023 80 743000

Band 3 Maternity Support Worker- Psychological Wellbeing

Full Time- 12 months Fixed Term, cross site (Basingstoke, Andover and Winchester)

We are looking for a Band 3 MSW who has an interest in psychological wellbeing and is keen to support that in the people we care for. We are looking for someone who is able to talk and listen to others with compassion and non-judgement.

This is an exciting new project for HHFT and you could be part of developing it. You will work closely with the Psychological Wellbeing midwife in preparing and running a virtual course and drop-in groups to support those attending with managing their own psychological wellbeing.

We are looking for someone with the ability to use technology, who is organised, IT literate and as excited about this opportunity as we are.
• The Psychological Wellbeing Support Worker will work closely with the Psychological Wellbeing Midwife and Mental Health Midwives, and other Healthcare professionals, to assist in the smooth running of small groups for women, and their partners, in the antenatal period to support psychological and emotional wellbeing.
• The postholder will be responsible for assisting the midwife in assessing psychological wellbeing of members before, after and during each contact, escalating any concerns.
• The groups will be held primarily face to face, in locations across Hampshire at times that maximise engagement from both women and partners. The aim of the sessions is to provide information, advice, tools and techniques, peer support and onward referral when required.
• Level 3 support workers may serve as a point of contact/support for women and their families to provide information, signposting and psychological and emotional care and support. They report to registered practitioners where planned delegated care has been provided.

Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.

The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.

Happy to Talk Flexible Working - all requests for flexible and part time working will be considered.

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.


This advert closes on Friday 29 Dec 2023

Proud member of the Disability Confident employer scheme

Happy to Talk Flexible Working - all requests for flexible and part time working will be considered. Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

Happy to Talk Flexible Working - all requests for flexible and part time working will be considered. Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

Happy to talk flexible working. Further information about the Trust and this role can be found in the Job description and person specification document attached. We would strongly recommend an informal visit which will assist in you understanding the nursing role in critical care.

We are proud to be working exclusively with a school in Winchester who are seeking a Support Assistants who can work full-time or flexible days to start in January. The school caters for Secondary aged pupils with severe, profound and complex learning needs. Some pupils also have additional sensory, physical, medical, social or emotional needs.
As an SEN Support Assistant, you will play a vital role in supporting the learning and development of students with special educational needs. Your primary responsibility will be to assist teachers in creating a positive and inclusive learning environment that caters to the specific needs of each student. If you enjoy fun and creative activities this could be the role for you.
The school have outstanding facilities from Sensory based rooms, Hydro pool and an Outdoor play park. The school are happy to see candidates with little experience, but you must be energetic, positive and confident to be able to excel in this particular environment. On going training is available from the school and a great career pathway.
Additional information:

Full-time and Flexible working days
School working hours - 8.45 - 3.15
Carpark - Onsite

We offer:

· Competitive pay rates.
· Bespoke service and dedicated Consultants who will support you in securing your new role.
· A flexible work/home life balance to suit your lifestyle.
· Commitment to quality and safeguarding.

Please be advised that this role requires strong knowledge and understanding of safeguarding and child protection and that successful applicants must satisfy all background recruitment checks including an enhanced DBS on the update service.

Apply now and start making a difference today!

£24,813 - £28,379 per annum (dependent upon qualifications and experience)
You will be working in the IT team with the IT Services manager and other Engineers, specifically to provide hands on direct support the Staff and Student End users of the systems provided by IT. You will come from an IT background with experience of providing excellent customer service. You will need the experience and confidence to work with end users at all skill levels.
Working to objectives and timescales set by the IT Service Manager and senior team colleagues, you will be working to professional levels of good practice in line with College policies & procedures and in accordance with legal requirements. The Post holder should have a good level of end use IT experience and a good level of experience with Microsoft 365 administration.
The role will involve interaction with teaching, business and student IT users, therefore it is important that the post holder has excellent interpersonal skills.
Closing Date: 08 January 2024
We reserve the right to close this vacancy early should sufficient applications be received.
Benefits include:
• Eligibility to join a defined contribution pension scheme
• Free on-site parking
• Occupational Sick Pay Scheme
• Occupational Maternity Pay Scheme
• Flexible Working Policy
• Holiday entitlement of 23 days plus Public and Bank Holidays along with college closure days at Xmas.
• Access to an employee assistance scheme
• On-site gym at the Sparsholt campus
• Facility to purchase Sparsholt produce including plants, flowers, fruit & vegetables, fish, venison and turkey.
• Access to discounted hair and beauty treatments at the Andover campus
• Ability to access a range of CPD events and support with undertaking professional qualifications
• Various food outlets and eateries offering good value food and drink at competitive prices
There is a nursery on the Sparsholt campus operated by a commercial provider

Up to £23,088 pro rata
Various hours from 3 to 5 days per week (36 weeks per year)
Sparsholt Campus
£2,000 fte Recruitment Attraction Payment payable , pro-rated if part-time
Looking for a new and rewarding challenge in 2024?
We’re dedicated to supporting students with SEN and ensuring that students reach their full potential.
Over the past few years, we have had an increase in young people with both Educational Health and Care Plans (EHCPs) and Special Educational Needs (SEN) and have developed our curriculum and grown our staff team in order to offer an outstanding experience for our students.
We are looking for additional people to join our Team supporting students to be successful within our Further Education offering. We have vacancies at our Sparsholt campus, supporting either Mainstream or Foundation students. All roles involve supporting students, either in a group setting or on a 1-1 basis, both in class and throughout the college day. Students will be accessing the college campus as well as the wider community. You will be assisting students with a wide variety of learning needs and in a variety of settings to realise their goals and full potential.
For all the roles, you will need to have a good standard of education including English and Maths at grade C/4 or above or equivalent and willingness to undertake further training is essential. Experience of working with young people, ideally in an educational or care setting. Is advantageous. We will support you to undertake the role with CPD and support to attain a professional related qualification.
You may be asked to work in one of two areas; either our Mainstream or Foundation Learning provision. Further details of the two provisions are set out in the attached role brief. When applying please indicate your preferred provision (Mainstream or Foundation) and your preferred working pattern/availability within your covering letter.
Closing Date: 08 January 2024
We reserve the right to close these vacancies early should sufficient applications be received.
Benefits Include:
• Eligibility to join a defined contribution pension scheme
• Free on-site parking
• Occupational Sick Pay Scheme
• Occupational Maternity Pay Scheme
• Access to an employee assistance scheme
• Staff Recognition Award Scheme
• Active Staff Association
• On-site gym at the Sparsholt campus
• Facility to purchase Sparsholt produce including: plants, fruit & vegetables, fish and game
• Access to discounted hair treatments at the Andover campus
• Ability to access a range of CPD events and activities, including:
o Wellness days.
o Free E-learning courses
o Ability to apply for support to undertake professional qualifications
• Various food outlets and eateries offering good value food and drink at competitive prices
• Working in beautiful rural setting
• Less than a 5 minute walk to: Andover town centre; bus station or train station.
• Excellent career and progression opportunities
There is a nursery on the Sparsholt campus operated by a commercial provider

£23,379 - £24,816 per annum (pro rata if part-time or part year)
Various working patterns from 3 to 5 days per week (either 37 weeks or 52 weeks per year)
Sparsholt Campus
£2,000 fte Recruitment Attraction Payment payable , pro-rated if part-time
Provide Support, Make a Difference in 2024
The Sparsholt College Group is dedicated to supporting students with SEN and ensuring that students reach their full potential.
Over the past few years, we have had an increase in young people with both Educational Health and Care Plans (EHCPs) and Special Educational Needs (SEN) and have developed our curriculum and grown our staff team in order to offer an outstanding experience for our students. We are seeking new staff to join our Additional Learning Support (ALS) team.
Supporting students can be incredibly rewarding as it enables you to help them to reach their goals. You will provide both academic and emotional support to ensure that each young person can flourish.
Working within the ALS team offers plenty of opportunity for career progression – either into specialist support roles or as the first steps towards becoming a teacher. The college offers excellent training opportunities and can help support with teacher training which is provided onsite. The classroom experience that is gained during your time supporting learners can prove invaluable when it comes to dealing with challenging situations or when making the step into a teaching role.
The nature of a learner support role means that no two days are ever the same and that the responsibilities vary greatly too. Every day in the role is different, whether you’re faced with new parts of the curriculum, new topics or new issues to find a solution to. It makes it an interesting and varied job.
Working within learning support, you can choose to work either (37 weeks per year) or for the full-year (52 weeks). Working a minimum of 3 days per week we can offer flexibility as to the working pattern and this flexibility can help to achieve a fantastic work-life balance. Please outline your preferred working pattern within your application.
Senior Learning Support Assistants support students, either in a group setting or on a 1-1 basis, both in class and throughout the college day. However, as well as this you will have a caseload of key students for whom you will take responsibility for ensuring they are meeting the course requirements as well as being prepared for adulthood. You will liaise with parents and carers, ensuring that the EHCP requirements are being delivered. You will work with our SEN officers to ensure reviews happen in a timely manner and that students are progressing and meeting their targets.
We are looking for Senior Learning Support Assistants to work from 3 to 5 days a week, during term time (37 weeks per year) or full year. Lessons are timetabled between 9.30 am for Sparsholt to 4.30 pm. Please indicate your preferred working pattern and campus in your covering letter.
With experience of working with young people, ideally in an educational setting., you will need to have a “can-do” attitude along with a good standard of education including English and Maths at grade C/4 or above or equivalent. A willingness to undertake further training is essential.
Closing Date: 08 January 2024
We reserve the right to close this vacancy early should sufficient applications be received.
Benefits include:
• Eligibility to join a defined contribution pension scheme
• Free on-site parking
• Occupational Sick Pay Scheme
• Occupational Maternity Pay Scheme
• Access to an employee assistance scheme
• Staff Recognition Award Scheme
• Active Staff Association
• On-site gym at the Sparsholt campus
• Facility to purchase Sparsholt produce including: plants, fruit & vegetables, fish and game
• Access to discounted hair treatments at the Andover campus
• Ability to access a range of CPD events and activities, including:
o Wellness days.
o Free E-learning courses
o Ability to apply for support to undertake professional qualifications
• Various food outlets and eateries offering good value food and drink at competitive prices
• Working in beautiful rural setting (on the Sparsholt setting)
• Less than a 5 minute walk to: Andover town centre; bus station or train station.
• Excellent career and progression opportunities
There is a nursery on the Sparsholt campus operated by a commercial provider

Call Handlers are the first point of contact within the Operational Support Desk, handling calls and emails effectively and efficiently in a calm and professional manner.

Calls and emails are received from frontline colleagues, management, other internal departments and a variety of internal and external stakeholders. Calls can range from mechanical and equipment defects to event vehicle requests for sporting events and royal engagements. Call Handlers ensure all calls and requests are dealt with professionally and logged clearly on our systems.eamfor them to action

Working alongside OSD Logistics Coordinators you will be responsible for answering calls and emails relating to vehicle and equipment defects or any other fleet or equipment related concern.

Benefits we offer:
• Full training and support when you join and ongoing throughout your employment with us.
• Holiday entitlement is 27 days rising to 29 days after 5 years and 33 days after 10 years, plus 8 bank holidays (pro rata for part time).
• Enrolment into the NHS Pension Scheme.
• Access to continual professional development and opportunities within SCAS and the NHS.
• Occupational Health support along with an Employee Assistance Programme.
• NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
• Staff networking and support groups.

About Us

South Central Ambulance Service NHS Foundation Trust provides a range of emergency, urgent care and non-emergency healthcare services, along with commercial logistics services.

The Trust delivers most of these services to the populations of Berkshire, Buckinghamshire, Hampshire and Oxfordshire as well as non-emergency patient transport services in Surrey and Sussex.

We serve a population of over 7 million and answer over 500,000 urgent calls a year. We employ 4,551 staff who, together with over 1,100 volunteers, enable us to operate 24 hours a day, seven days a week.

In SCAS, we know that colleagues who are cared for and valued are enabled to provide the right care, first time, every time. That is why we strive to foster a culture that balances fairness, compassion, learning and accountability; a ‘just and learning culture’.

1. To provide an effective and efficient support desk service via call handling and email administration, to include issues relating to vehicles, equipment, event vehicle requests, ID Card assignment and reassignment, out of hours estates faults and out of hours sickness calls.

2. To receive and accurately record all aspects of any request or issue reported to the Operational Support Desk, including the time taken to respond, actions taken, and the time when the issue or request has been resolved. Accuracy and speed of typing is essential in order to record all key information to enable the Call Handler to determine the correct course of action to resolve the issue quickly and effectively.

3. To correspond/communicate with internal and external stakeholders professionally, utilising telephone, email, SMS text message, online instant messaging and web-based chat as required.

4. To deliver excellent levels of customer service at all times and contribute towards service delivery targets of the department and ultimately frontline operations targets.

5. To provide protocol driven guidance to service users by utilising the Operational Support Desk Training Manual, Process Manual, Handbook and other department training guides.

6. To liaise with other departments and agencies as required to facilitate the resolution of faults and issues reported to the Operational Support Desk.

7. To work without direction supervision but seek guidance where appropriate.

8. To work closely with and follow the guidance of Operational Support Desk Logistics Coordinators when providing advice and resolutions to service users regarding vehicular or equipment issues to ensure an effective and efficient service..

9. To escalate serious incidents, accidents and issues to the Operational Support Desk Supervisor or Manager.

10. To report serious Ambulance Vehicle Incidents (AVIs) involving personal injury,fire or theft to Operational Support Desk Management, the Duty Silver Officer and Assistant Director of Operations – Support Services.

11. To authorise, coordinate and arrange the use of external recovery and repair services to attend Fleet vehicles, using own discretion to determine the best course of action whilst considering costs, reliability and time constraints.

12. To liaise with frontline crews, clinical equipment teams, fleet workshops, external garages and contractors and champion complex planning tasks as required to minimise lost unit hours and ensure the swift resolution of faults/defects to vehicles and equipment.

13. To coordinate the weekly booking of vehicles by Fleet Workshops and the Make Ready Provider for Service/MOT/Deep Clean Audits and cascade this information to all relevant departments and Logistics Coordinators so that appropriate plans can be put in place for vehicle collection. Ensure this information is collated and stored on networked servers for access by the team.

14. To be flexible with workload and be able to change from one task to another as required based on demands and urgent external requests.

15. To utilise ICT, VDU and telephony equipment, including sitting/standing at a desk continuously whilst wearing a telephony headset.

16. Utilise standard keyboard skills and multiple software packages to carry out job role effectively.

17. To ensure that equipment used by the Operational Support Desk that could impact on service provision is functioning to a required standard and report any faults or issues.

18. To handle difficult, frustrating and occasionally distressing calls professionally, utilising conflict-management skills to de-escalate situations and provide a first-class service to the caller.

19. To maintain good working relations with frontline crews, Clinical Coordination Centre staff and any other service users internally or externally that contact the Operational Support Desk.

20. To assist in coaching and mentoring new members or less experienced members of the team as required, utilising Training Documents to assist in the learning process.

21. To continually seek to further develop the service provided by the Operational Support Desk. Suggesting new ways of working that minimise expenditure whilst maximising the efficiency of the service provided and presenting these ideas to the Operational Support Desk Supervisor or Manager.

22. Is managed against individual performance targets through measurable key performance indicators agreed locally and is expected to constantly achieve or exceed these.

23. Undertake regular workplace assessments throughout the year to monitor own knowledge and performance. Results are fed back through regular 1:1 meetings.

24. To undertake quarterly team audits to assess own competence against agreed levels.

25. To attend and participate in training courses as appropriate.

26. To take active participation in Teem Meetings where new ideas, innovations and way of working can be proposed and agreed upon.

27. To complete all statutory and mandatory e-learning as required and ensure all training is kepy up to date.

28. To promote and establish a healthy and safe working environment in-line with policies and procedures.

29. Assist in establishing good employee relations and effective working practices within the team.

30. To assist with special projects as and when required.

31. To participate in the Trust’s annual individual Performance Review and Development Process.


This advert closes on Monday 8 Jan 2024

Proud member of the Disability Confident employer scheme

Detailed job description and main responsibilities For further information about this role please see Job Description document attached. If you have any further queries, please do not hesitate to contact us.

Customer Service Administrator

Start date: 2nd January

End date: 31st January

Duration: 1 month

Location: Central Winchester

Pay: £11.44 per hour

Free parking

We are looking for several people to join a small team part of a large organisation based in central Winchester.

Our client is looking for a Customer Service Advisors to join the team to support the team by answering inbound calls, maintaining the internal CRM systems, and supporting the team with some general admin.

You will be required to:

• Answer calls in a prompt and polite manner.
• Be able to take detailed messages and signpost accordingly
• Build rapport with the customer on the phone
• Work re actively
• Work with basic computer systems (including MS office suite)
• Ask questions and ask for help when required.
• Be happy dealing with sensitive and sometimes challenging customers.

Full training will be provided and you will have a supervisor on hand and never too far away to offer support as and when you need it.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Candidates will be required to work a variety of shifts which will include nights, weekends, bank holidays and religious holidays. Please look at the example rotas under additional information. The recruitment process: The recruitment process consists of three stages. Candidates successful at each stage will progress to the next stage. Application online application form, answering questions explaining clearly how you meet the essential and desirable criteria for the role. Use the additional information section to provide information on all relevant experience. Assessment session an online assessment session gauging your listening and understanding skills, critical thinking skills and problem-solving skills. You will need to have access to a webcam and a laptop or PC to do the assessments (you will need to use a keyboard). Interview an online interview with a 111 Health Advisor Team Leader from the ambulance service, discussing your skills, experience and providing an opportunity for you to find out more about the role. Disability support If you have any queries relating to disability and the role or recruitment process, get in touch at ccc.recruitment@scas.nhs.uk Please be advised that South Central Ambulance Service reserves the right to close this campaign earlier than the advertised closing date.