Total 9 Customer Service job vacancies in Wadsworth, Nevada

• Verifies accuracy of health claim number that claimed amounts are authorized and that items of services billed are allowed by appropriate regulations, decisions, directives and other controlling guides.
• Determines that receipts are properly processed and that the total agrees with the pre­determined control totals.
• Reviews reports and listings to assure that they are in balance, proper format, sequenced and that accounting data is valid.
• Researches Medical Records to correct monthly error reports generated by Data Processing as well as manages and corrects billing errors and resubmits claims timely to multiple state Medicaid plans via the prescribed methodology.
• The position requires skill in independent analysis and problem solving to develop appropriate information and evidence in a timely manner using documentation to reach clear conclusions for proper reimbursement.

• Verifies accuracy of health claim number that claimed amounts are authorized and that items of services billed are allowed by appropriate regulations, decisions, directives and other controlling guides.
• Determines that receipts are properly processed and that the total agrees with the pre­determined control totals.
• Reviews reports and listings to assure that they are in balance, proper format, sequenced and that accounting data is valid.
• Researches Medical Records to correct monthly error reports generated by Data Processing as well as manages and corrects billing errors and resubmits claims timely to multiple state Medicaid plans via the prescribed methodology.
• The position requires skill in independent analysis and problem solving to develop appropriate information and evidence in a timely manner using documentation to reach clear conclusions for proper reimbursement.

Duties include but not limited to:

• Assesses, plans, implements and evaluates care based on age-specific components.
• Assumes responsibility for the coordination of care focused on patient transition through the continuum of care, patient and family education, patient self-management after discharge, and supporting factors that impact customer satisfaction.
• Considers all characteristics of the individual, including age and life stages, state of health, race and culture, values, and previous experiences.
• Administers medications and procedures per established policies and guidelines.
• Influences care outcomes by collaborating with members of the interdisciplinary team.
• Core elements of performance include knowledge and active participation in unit/program level quality improvement processes and initiatives as well as customer service programs.

This announcement will close once 25 applications have been received.

Duties are not all inclusive:

• Performs typing and office automation at or above the established minimum proficiency level.
• Enters pertinent information into an automated tracking system.
• Maintains automated system of program-specific data to track suspense's on items such as project milestones, progress reports, compliance strategies, etc.
• Uses and integrates several types of software to generate specific working documents and forms such as electronic mail, spreadsheets, databases, word processing, desktop publishing, graphics and other similar products.
• Selects appropriate system, application and format. Assists other users regarding selection of applications, training on a variety of standard application packages, and selection of appropriate formats and procedures for each task.
• Schedules appointments, coordinates meetings, and/or schedules conferences.
• Appointments are scheduled based on knowledge of preferences, current commitments and determination of priority based on working knowledge of Service materials.
• Timekeeper for the service.
• Procurement Support - serves as the program's liaison to the purchasing/procurement office to arrange for, monitor and secure equipment, services, and products.
• Incumbent is a purchase cardholder and complies with Federal and VA Acquisition Regulation and policies, as well as local procedures, including but not limited to the following: socioeconomic goals, mandatory sources, Central Contractor Registration (CCR), Federal Procurement Data Systems (FPDS), Item Master File, Vendor File, and Unauthorized Commitment and Delinquent Obligation.
• Plans and establishes office control systems such as those for the control of the location, security, arrangement, access to, and use of office files.

This position is located under the Clinical Services Division at the Colorado River Service Unit, Parker Indian Health Center and Moapa Health Clinic. The incumbent functions as a Physician and Supervisory Physician for the local patient population and as many patients from surrounding areas. The incumbent is responsible for the organization, planning, implementation, and evaluation. Incumbent provides comprehensive primary care for family practice care from all ages of life.

Clinical Responsibilities (75%)

• Responsibility for diagnosis, prevention, therapy, maintenance and rehabilitation of patients. Provides independent diagnostic, preventive and medical services for patients of varying complexity and advanced nature utilizing advanced clinical and analytical skills.
• Counsels patients and families in health education, for a diverse and complex patient population, with consideration of the patient's learning needs, learning readiness and impediments to the process.
• Acts as a preceptor to new staff and students to the organization. Performs clinical practice peer review and develops multidisciplinary quality improvement programs and projects.
• Maintains and analyzes computerized data and independently develops charts, graphs and statistical analyses from clinical data. Directs and performs quality assurance and quality control activities as they relate to protocol adherence, protocol monitoring, data collection, and data analysis.

• Directly supervise physicians, mid-level providers, health technicians including performance appraisals, department scheduling, and yearly training and certification requirements and completing recruitment for positions and disciplinary actions. Reviews day-to-day operations, including Health Clinic needs and future needed positions.

This position is located under the Clinical Services Division at the Colorado River Service Unit, Parker Indian Health Center and Moapa Health Clinic. The incumbent functions as a Physician and Supervisory Physician for the local patient population and as many patients from surrounding areas. The incumbent is responsible for the organization, planning, implementation, and evaluation. Incumbent provides comprehensive primary care for family practice care from all ages of life.

Clinical Responsibilities (75%)

• Responsibility for diagnosis, prevention, therapy, maintenance and rehabilitation of patients. Provides independent diagnostic, preventive and medical services for patients of varying complexity and advanced nature utilizing advanced clinical and analytical skills.
• Counsels patients and families in health education, for a diverse and complex patient population, with consideration of the patient's learning needs, learning readiness and impediments to the process.
• Acts as a preceptor to new staff and students to the organization. Performs clinical practice peer review and develops multidisciplinary quality improvement programs and projects.
• Maintains and analyzes computerized data and independently develops charts, graphs and statistical analyses from clinical data. Directs and performs quality assurance and quality control activities as they relate to protocol adherence, protocol monitoring, data collection, and data analysis.

• Directly supervise physicians, mid-level providers, health technicians including performance appraisals, department scheduling, and yearly training and certification requirements and completing recruitment for positions and disciplinary actions. Reviews day-to-day operations, including Health Clinic needs and future needed positions.

• Performs basic account maintenance procedures to ensure files, logs, and reports are complete.
• Ensures adequate stock and operating supplies are maintained.
• Operates computer systems to input or correct data, and produce documents, reports, shelf labels and signs.
• Verifies receipts against invoices.

The purpose of this position is to perform a variety of manual tasks in food preparation and food service areas.

Sets up cafeteria lines, steam tables, dining room tables, and side service stands with hot and cold food items including meats, vegetables, salads, desserts, bread, butter and beverages. Serves food cafeteria style. Breaks down and cleans area when meals are complete. Sets up dining room tables for service, places food and beverages on tables, and replenishes items as necessary. Sets up and operates dishwashers, performs preventive maintenance and cleaning. Scrapes, soaks, scours and scrubs bowls, pots and pans. Also performs heavy duty cleaning tasks such as ceilings, exhaust hoods, under and behind kitchen equipment, washes floors and walls, walk-in refrigerators and freezers, sanitizes garbage cans. May unload food from delivery trucks. Collects and transfers trash from work area to disposal area.

Assembles and tosses fresh fruit or green salads in quantity using prepared dressings, serves into standard serving sizes. Makes cold sandwiches using prepared ingredients. Makes coffee, tea and other beverages.

Proper cash handling skills/preparation to be always practiced when working at the coffee shop, food truck, and central kitchen locations.

If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12599334

• Participates in direct caregiver and Veteran communication to identify and assess caregiver stress/burden and the development and application of directed clinical treatment interventions.
• Engages in assessments, groups, and coaching with Veterans and caregivers through in-person visits, VVC, and telephone modalities.
• Creates educational tools, develops programs, and implements training focused on specific caregiver needs/issues.
• Provides education and in-service training to VAMC employees, Veterans, families, and caregivers, utilizing both in-person and virtual modalities.
• Provides ongoing consultation and support to colleagues regarding caregiver support.
• Develops and facilitates caregiver support groups and educational programs, utilizing both in-person and virtual modalities.
• Distributes educational materials provided by VA, local, state, and national caregiver organizations.
• Conducts caregiver and family clinical interventions to facilitate the identification of caregiver stress, psychiatric illness, emotional distress, and social needs as treatment issues.
• Collaborates with other disciplines within the medical center to support care for the Veteran and caregiver.
• Collaborate with the VA teams, such as VA Patient Aligned Care Team (PACT), mental health and geriatric primary care clinicians to provide Veteran and staff education on caregiver issues.
• Develop and maintain a Caregiver Resource Guide for distribution to caregivers.
• Develop and maintain email distribution lists to facilitate communication of resources.
• Engage in outreach efforts (both in-person and virtually) to caregivers, Veterans, and internal/external programs.
• Screening/Assessment - The CSC will complete a comprehensive psychosocial assessment and develop a treatment plan for the veteran in collaboration the veteran, family members and/or decision maker.
• Responsible for the coordination of the referrals of non-institutional services such as HBPC, ADHC/CADHC, home hospice, skilled and non-skilled homecare services in collaboration. T
• Provide family/caregiver education about VA benefits/resources and community resources, contract nursing home program, respite care, Adult Day Health Centers, Medical services.
• Collaborate with other service providers in reassessing the veteran's needs for non-institutional, institutional services/programs and entitlements.
• Assists in developing relationships with new and existing community resource providers, with a focus on those who provide resources to the aging veteran population.
• Establishes and maintains an ongoing education program for patients, students, and staff.