Total 139 Customer Service job vacancies in TR1 3HH

PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side. To be an employee of the NHS you need to successfully complete the following: Identity Checks Professional registration and qualification checks Employment history and reference checks Occupational Health clearance Satisfactory Disclosure and Barring Service check Right to work in the UK For further information please visit: https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation We reserve the right to close this advert early. We may be able to offer flexible working. Please discuss at interview. We may be able to offer sponsorship but this is not guaranteed.

COUNTYWIDE (covering a west of Cornwall caseload)

Exciting learning opportunity to gain experience and skills in the specialist field of Looked After Children's Health.

As an experienced specialist Community Public Health Practitioner - you will gain training and experiential learning of identifying the heath needs of this complex population and working with the team around them to meet these needs.

An exciting new opportunity has arisen to take on the role of Specialist Nurse for Children and Young People in Care in Cornwall and the Isles of Scilly.

The Children in Care Health Team are looking for an enthusiastic, innovative and highly motivated individual to take a an important role in the delivery and ongoing development of a service to promote and ensure the delivery of high quality specialist health care to Children and Young people in Care.

The Team is hosted within the Community Child Health Department in Truro . You will be managed by the Named Nurse CIC and will work in the Children in Care Specialist Health Team, a team of Specialist Nurses, the Named Doctor and admin support staff.

This post will be Countywide, mainly working in the west of Cornwall. The Children in Care Health Team cover the whole of Cornwall and the Isles of Scilly and the team’s central admin hub is at Royal Cornwall Hospital in Truro. The post-holder will be required to work flexibly across the area in response to service demands but will be patch allocated within the west of Cornwall.

Royal Cornwall Hospitals NHS Trust is the biggest provider of healthcare services in Cornwall and the Isles of Scilly. Our three main sites are Royal Cornwall Hospital Truro, St Michael’s Hospital Hayle and West Cornwall Hospital Penzance, our staff and services are available across the region.

The Trust employs 5,000+ staff, has a budget of £380 million and 750 beds. We work with health and social care organisations -including Cornwall ICB and NHS England- to ensure local healthcare needs are met. We provide acute medical, surgical and specialist services to around 500,000- which can increase significantly during busy holiday periods.

The Trust has teaching hospitals status as part of the University of Exeter Medical School. Keeping at the forefront of medical advances, we continually develop clinical services and are committed to maximising the range of specialist care offered locally.

We can offer you a rewarding career in a supportive working environment. We have extensive educational links to help you realise your full potential and develop skills to provide outstanding healthcare to the local community.

Many of our staff work flexibly in many different ways. Please talk to us at interview about any flexible working arrangements you would prefer or require. While we may not be able to accommodate all requests, such requests will not be referenced during the interview scoring process, and we will consider and try to accommodate them for successful applicants.

PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side. 

To be an employee of the NHS you need to successfully complete the following: 
• Identity Checks 
• Professional registration and qualification checks 
• Employment history and reference checks 
• Work health assessments 
• Criminal record check standards 
• Right to work checks

For further information please visit: 

www.nhsemployers.org/topics-networks/employment-standards-and-regulation 

Many of our staff work flexibly in many different ways. Please talk to us at interview about any flexible working arrangements you would prefer or require. While we may not be able to fully accommodate all requests, such requests will not be referenced during the interview scoring process, and we will fully consider and try to accommodate them for successful applicants.

We reserve the right to close this advert early, or when the allocated number of applications has been reached. Please submit your application at the earliest opportunity. 




This advert closes on Wednesday 18 Dec 2024

Working with the nurse team, providing care for patients as directed by the practice nurse or GP; the post holder will be required to use their own initiative but must be able to recognise their own limitations and seek guidance where necessary. Dermatology practice includes: Assisting the Consultant Dermatologist or GPwSI in dermatology clinics either in the consulting room or the minor operations theatre.

Are you a compassionate, tech-savvy, and outgoing individual looking to make a meaningful difference in someone's life? We need a healthcare assistant to provide complex care at home to our vibrant 23-year-old service user with a diverse range of interests. This unique role not only involves providing essential care but also engaging in his hobbies and activities to enhance his quality of life.

From eye-watering top tempos to blistering lap records our service users love of Formula 1 is more than just a need for speed. The successful candidate will know their starting grid from their social media grid, as another passion of our service user is social media. You will engage with our service user in their tech and social media interests, helping them create content and stay connected online. No two days are the same, one evening you could be visiting local pubs, the next playing their favourite Connect 4. Bonus points if you share a love for anime, or skateboarding as often their day includes watching and discussing favourite shows.

Above all, you will foster an outgoing and fun environment, promoting social interactions and community involvement throughout the day. We ensure that our service users get the best possible outcomes, completely aligned with their preferences.

The successful candidate in this role will be…
Reliability and commitment.
Dedicated and flexible.
Excellent communication skills including verbal and written.
Enthusiasm and willingness to learn.
Passionate, dedicated and empathetic.
A driving licence is necessary for this role.
Experience is essential for this position.
Proof of your right to live and work in the UK.

Your responsibilities
Personal Care; Tracheostomy care (including tube change); Ventilator, Suctioning (Oral, Nasal & Tracheal); Cough Assist; Medication Administration; Gastrostomy care (including tube changes and sterile water change); Moving and Handling; Vital observations.

Full-time / 08:00-20:00 long day / 20:00-08:00 night

Please see attached job description for full details of roles and responsibilities and performance measures.

Please see attached job description for full details of roles and responsibilities and performance measures.

To provide clinical expertise in developing strategies to support clinical management of the patients and to support value added Enhanced Care which is therapeutic for individual patients and to support ward teams in implementing and monitoring the effectiveness of interventions To have a working knowledge of the ELHT Standard Operating Procedure for Enhanced Care and to monitor and support compliance with enhanced care procedure and its component parts. Ensure that the care being provided has appropriate safeguards to protect the adult at risk from abuse, and ensuring that the process offers the adult choice and support to make decisions about their safety and well-being. Ensure the appropriate application of assessment and treatment tools that will ensure an appropriate level of intervention so that patients who present with dementia or delirium receive the most appropriate specialist care. Develop appropriate care delivery plans, with ward staff to manage complex and difficult behaviours. Act as a role model, demonstrating high standards of care and providing clinical leadership in the care of patients with cognitive disturbance such as dementia and delirium within clinical areas. Demonstrate appropriate expert practice and specialist advice in the assessment, planning, implementation and evaluation of care to ensure a patient oriented approach to the delivery of care and to meet national standards Ensure that patients' receive high quality clinical care and a good patient experience, having regard for their customs, religious beliefs and doctrines. Effectively liaise with other professionals such as complex case management to ensure a co-ordinated provision of specialist services to patients to assist discharge planning in intermediate care Develop local, national and international networking and develop expert level of knowledge in the patient group. Establish, develop and maintain effective working relationship between clinicians, practitioners and managers within the specialty and across the Trust With the support of the Safeguarding Adults lead actively participate in safeguarding investigations involving patients who have Dementia. Undertake/support Mental Capacity and Best Interest Decision Making when applicable. To develop training resources relating to Enhanced Care and to deliver to groups of staff To support ward managers and matrons in delivering the safe, effective and efficient use of staff resource accordance with Trust wide Policies and Procedures. To undertake delegated management of Enhanced Care Support workers. To include roster management, supervision, appraisal and allocation of work location. COMMUNICATION Ensure a good method of communication with all clinical areas and to encourage the exchange and implementation of new ideas and evidence based practice. Utilise highly developed communication skills that are consistent with peoples level of understanding, culture, background and preferred ways of communicating to effectively impart information to patients and their carers/ families and in situations where there may be barriers to understanding and / or acceptance. Communicate with patients, formal and informal care providers and partner professionals and agencies in circumstances that may be highly sensitive and contentious including the safeguarding of vulnerable adults, impaired mental capacity and degenerative long term conditions. Demonstrate sensitivity and empathy when communicating with patients and their relatives/ carers regarding their highly complex and changing needs. Remain professional and calm and act as a role model in situations of conflict, seeking support from others in keeping with organisational systems and policies. Ensure written communication complies with all relevant legal professional and organisational requirements. Communicate and collaborate across the integrated teams including discharge facilitations team, intermediate support team to facilitate timely patient/carer interventions and support and the effective transfer of care where this is deemed appropriate. To provide support and advice across all Directorates in matters relating to Enhanced Care disseminating information as requested/necessary though appropriate channels. To build relationships with MDT members across the directorate and senior management team To us effective communication within the team for allocation of duties. To liaise with Clinical Site Manager, Security Team and Duty Matrons with regard where staff have been allocated. To liaise with ward areas where support has been provided. To give ward areas feedback when requested support has been declined or withdrawn, and the rationale behind this decision. TRAINING AND DEVELOPMENT Work with line manager to identify own training requirements Undertake RRN approved training Ensures compliance with all mandatory training Participates in annual appraisal Participates in monthly one to ones with line manager To provide teaching on and individual and group basis in clinical practice and in the classroom (or on Teams) Maintains professional portfolio and ensures prep requirements are met to enable continued professional registration o Foster an environment conducive to learning, enquiry and research. o Ensure the provision of a supportive and challenging environment for students from all professions o Contribute to the production of clinical procedure guidelines. o Actively participate in health promotion and health awareness initiatives through the delivery of education programmes for patients, relatives and carers. o Keep up to date with current national developments in clinical practice and policy. o To provide an innovative and progressive attitude to the continual improvement of patient care through evidence-based practice and research.

We’re hiring for a Support Worker around Cornwall

Working in friendly teams you’ll be supported in your role from day one. All support workers work flexible shifts to provide a 24/7 service to the people we support. Visit our website for more information. 

Driving License Essential

Benefits:

• Sleep-ins paid at £60 extra (basic salary £11.15 - £11.40 p/h) 
• Full training to gain the nationally recognised Care Certificate. 
• On-going training and career development including professional qualifications 
• Contributory Pension 
• We cover the cost of DBS checks 
• Rota's are planned in advance
• Access to Wagestream where you can track your basic salary and additional hours earnings throughout the month and stream (access) a portion of those earnings before your monthly pay date. You can also access a range of financial support and advice, as well as save directly from your earnings.
• Shopping discounts including Blue Light card, EE perks and Costco membership 
• Successfully 'recommend a friend' to join us and you'll receive a thank-you payment 
• Access to wellbeing helplines. 
• Health Cash Plan

Your responsibilities:

• To empower the people we support to live the lives they want to lead
• To develop daily living skills.
• Support the people we support to access their communities for socialisation, employment, training or friendships
• To contribute to, develop and implement the individuals care plans.
• To communicate effectively and professionally with people we support, their family members, and external professionals.
• Maintain the health needs of the individuals we support
• A full manual driving licence is essential for this role.

C_BT

BT_IEA

Brandon exists to enable children, young people and adults with a learning disability, autism, or both, to live life in the way they choose. We provide high-quality, individualised support to around 1,600 people and have a staff team of over 2,000. Operating across southern England and London, support is provided by a widely dispersed workforce, including public spaces and the homes of the people we support.

BT_IEA

None None

To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents.

A Vacancy at Kent and Medway NHS and Social Care Partnership Trust.


This post offers the opportunity to show clinical expertise in a variety of different areas. It is a well supported role with a cohesive team of nurses, OTs, Psychologists, Assistant Psychologists and Mental Health Wellbeing Practitioners. There are opportunities for teaching, management and QI.

Staff are currently being trained in Open Dialogue which is a new way of working and has so far brought a refreshing change of perspective for staff working in the CMHT. This new approach is likely to lead to improved wellbeing for both staff and patients.

Kent is a large county with a strong rural history. Its strategic position has left its mark with many important historical sites. It has close links with London. This backdrop is the perfect setting to develop one’s personal and professional life.
• Provide medical input as required to patients under care of the Community Mental Health Team and will attend CPAs for enhanced patients and provide urgent assessment/advice as required.
• Lead regularly on screening of new referrals to the team (rotational responsibility between the Consultants).
• The post holder would be expected to actively participate in service/team evaluation and the planning of future service developments.
• Empowers the team to resolve local issues on a daily basis using the tools and method of quality improvement without staff having to seek permission.
• To manage, appraise and give professional supervision to junior medical staff as agreed between consultant colleagues and the medical director and in accordance with the Trust’s personnel policies and procedures. This may include assessing competences under the Modernising Medical Careers framework.
• To participate in service and business planning activity for the locality and, as appropriate, for the whole mental health service.
• The postholder will join the Consultant on-call rota. This is currently 1:30 (non residential) and is remunerated with a 3% category A supplement and 0.5 PA in addition to 10 PA sessions.

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing vital mental health, learning disability, and specialist services to a population of 1.8 million people across Kent and Medway.

Join our extensive network of medical professionals and contribute to making a positive impact. We offer exceptional professional development opportunities, allowing you to hone your skills while enjoying the high quality of life in the picturesque Garden of England.

Collaborate with the prestigious Kent and Medway Medical School, be at the forefront of integrated care, and prioritise individual well-being. If you're passionate about research, join our internationally recognised team and contribute to shaping the future of healthcare.

You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing brilliant care through brilliant people.

For detailed information regarding the role, please refer to the attached job description and person specification or search ‘KMPT Careers Job ref: 380-MED-24-012-PERM’. The job description will provide you with the main duties and responsibilities of the role. The person specifications will detail the qualifications, knowledge, skills and experience required for the role.

Part time or job-share applications are welcome.

For immediate consideration, please email your CV to tracey.durling@nhs.net

Our Benefits

Here are just some of our Benefits:
• A Recruitment Bonus of £15,000
• Financial support for relocation of up to £8,000*
• Easy access to inhouse research team and academic opportunity through Kent’s own Medical school
• Generous annual leave and study leave entitlement and access to the fantastic NHS pension scheme
• Holiday of a Lifetime Scheme – Bank your annual leave to save up for that all important extended break
• Flexible working - just ask and we will try to help
• Excellent Learning and Development opportunities - We offer doctors at all grades the chance to engage in leadership, educational, research, quality improvement development and seek growth opportunities tailored to their areas of interest
• Free access to an independent counselling service
• Blue Light Card - A discount service for the NHS, with thousands of amazing discounts
• Car lease scheme
• A variety of staff network forums which empower, support and encourage network members and allies, to reflect KMPT values and promote equality and diversity.

*If you would like further information, or to know the full terms of the Recruitment Bonus and/or Relocation Allowance, then please contact our Medical Staffing Team: kmpt.medical-recruitment@nhs.net


This advert closes on Sunday 5 Jan 2025

Proud member of the Disability Confident employer scheme

A leading premium care home in Truro is now looking for a Care Assistant to join the team.

This home was purpose-built to provide specialist nursing, residential and dementia care. Each area was built according to memory-friendly techniques to encourage as much independence as possible, combined with the best in furnishings and mod-cons for utmost luxury.

Residents can make the most of Cornish countryside air with sprawling and beautifully tended gardens to enjoy as well; just one way the home encourages keeping up with life skills, hobbies, interests, and an overall sense of purpose.

As a Care Assistant, you’ll be making sure each resident gets the support they need – such as assisting with daily living activities, providing some quality one-to-one time, and helping out with planned entertainment – to live well and comfortably in a cosy, caring place.

As a new team member, you’ll receive one of the sector’s best benefits packages and take on fantastic teambuilding, development and progression opportunities – with a £500 “golden hello” bonus offered too as an extra-warm welcome.

With great rewards on the table, there’s no better place for a fulfilling career in care.

This is a permanent, full-time position for a Care Assistant, days or nights available.

Person specification:

• (Essential) Some previous experience as a Care Assistant in an elderly care environment
• (Desirable) ALevel 2 or Level 3 qualification in Health and Social Care.

Benefits and enhancements include:

• £500 welcome bonus*
• Extensive range of holiday, retail, and leisure discounts
• Substantial learning and development support (funded)
• On-site parking
• Health and wellbeing assistance programme
• Monthly staff lottery offering cash prizes
• Recognition and reward schemes
• Unlimited access to Refer-a-Friend bonus scheme
• Free uniform provided
• Company pension scheme
• And more!

*(Terms and conditions apply)

Under the supervision of a Registered Nurse (RN) the post holder will work as an integrated member of the multi-disciplinary team (MDT), working to support patients according to their care needs, some of whom may present with complex and challenging enhanced care needs. The post holder will be required to use their initiative when working on the wards to implement person centred plans of care and are expected to report any clinical progress or change to the Nurse in Charge. The post holder will carry out assigned tasks involving direct/indirect service user care and support service users under the supervision of a RN.

To utilise skills to support patients with complex needs by:

Providing 1:1 care

Supporting with all aspects of Daily Living

Provide appropriate activities to engage the patient

To use knowledge to identify patients unmet needs

Established in 2003 East Lancashire Hospitals NHS Trust (ELHT) is a large integrated health care organisation providing high quality acute secondary healthcare for the people of East Lancashire and Blackburn with Darwen.

Our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 700,000 patients a year from the most serious of emergencies to planned operations and procedures. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work and achievements.

Key Responsibilities

Clinical


• Provide reassurance and support to patients and carers/family


• Enable patients to participate in recreation and leisure activities


• Support/enable patients to maintain their personal hygiene and appearance


• Support/enable patients to eat, drink and maintain personal care


• Support/enable patients to achieve physical comfort


• Support/enable patients to manage their domestic and personal resources


• Make written records under the supervision of an RN


• Recognise and respond appropriately to urgent and emergency situations


• Provide escort for therapeutic leave for service users


• May be requested to move to another ward within the Trust


• Give verbal reports on patients care, needs and daily outcomes


• Contribute to the support of patients during programmes of care/rehabilitation


• Provide 1:1 support for patients to maintain safety





Communication and Relationship Skills


• Support individuals equality, diversity and rights


• Ensure a friendly and helpful attitude to patients, visitors and colleagues, at all times.


• Enable patients to maintain contacts in the community


• Maintain effective working relationships with the multidisciplinary team.


• Provide verbal feedback to colleagues regarding patient presentation during for example, handover.


• To attend and participate in handovers


• Interacting with patients which may involve providing information and using skills to overcome barriers in an empathic and reassuring manner





Analytical and Judgmental Skills


• Monitor patient health and well-being and report any changes to the Nurse in Charge/Team Leader





Planning and Organisational Skills


• Work as part of a multi-disciplinary team in planning


• Undertake Safety and Security (SAS) duties if trained to do so.





Physical Skills


• Can undertake de-escalation techniques





Responsibilities for Policy and Service Development


• To work within Trust and local policies and procedures





Responsibilities for Finance


• Handle patient’s cash and property in line with the Trust’s Standing Financial Instructions



Responsibilities for HR


• May support student nurses and learners on the ward


• May participate in the internal induction and demonstration of own duties to new staff





Responsibility for Information Resources


• With support/guidance from the registered nurse can update patient records





Research and Development


• Participate in internal audits





Freedom to Act


• Works semi-autonomously during escort duties, ability to work with a minimum of direct supervision.



The range of duties and responsibilities outlined above are indicative only and are intended to give a broad flavour of the range and type of duties that will be allocated. They are subject to modification in the light of changing service demands and the training requirements of the post holder.



Special Conditions:



As a staff member, you have:


• Legal duties and responsibilities under Health & Safety legislation, plus a general duty to work safely and not to put others at risk i.e. colleagues, service users, visitors, as a result of any activity or omission at work.


• A duty to report any practice that you consider compromises standards of risk and health & safety. The Whistle-blowing Policy gives effect to the Public Interest Disclosure Act under which an individual who raises such concerns for unfair treatment is protected.





The Trust places great emphasis on the need for the strictest confidentiality in respect of personal data - both that of service users, staff. All information about people will be treated in the strictest confidence at all times. Breaches of confidentiality will be investigated and may lead to Discipl


This advert closes on Friday 15 Nov 2024

About The Role

Are you prepared to go the extra mile to ensure a positive outcome for your customers? Are you motivated to make a positive contribution to the lives of the people we support? If so, we really want to hear from you.

We are looking for a Support Worker to join our team in Complex Needs, which is a Supported Housing service operating across Truro and Falmouth, to provide housing with support, to people who have experienced complex and chaotic lives, including homelessness, historic substance misuse, mental health issues, offending behaviours and other challenges.

We will be working closely with other specialist providers to deliver pro-active, holistic support to our customers, preventing homelessness and helping them to identify their goals and aspirations, build confidence, self-esteem and pride, and move forward to further independence, meaningful activity and stability.

We are looking for people to work with us who are motivated to make a positive contribution to the lives of the people we support and have a “can do” approach to their work. You will need to take a creative approach to support, adapting your style of communication. Our complex needs services provide opportunities for colleagues and customers to discuss and address difficult and challenging situations, but our primary objective is focusing on the person not the problem.

You will provide support and advice around managing a tenancy, working with benefits (housing benefits, universal credits, PIP and other), bills, exploring options around education, training and employment, budgeting, linking with and signposting to agencies and activities in the community and other appropriate services, running individual and group activities, supporting people with physical and mental health needs, addiction, and engaging with other professionals.

You will also need to liaise and develop strong links, with referral partners including external agencies. You will need to have a good understanding of Safeguarding, assess needs and risks appropriately to ensure the service is suitable for the prospective customers. You will help to keep the caseload management systems up to date and will complete Risk and Needs Assessments and Support Plans and assist in the preparation of reports, outcomes and case studies.

Experience in a similar role or lived experience would be desirable, however what is most important is having a passion for helping people in the local community.

This role will be challenging at times as you will be working with and supporting people across a range of difficult and challenging issues/behaviours; great team working skills as well as the ability to lone work, enthusiasm to work alongside partner agencies, resilience, an attention to detail, using your initiative and problem solving will be key.

This role is being offered on a full time, permanent basis, working 37 hours per week on a rolling rota, to include weekend working. Bandwidth hours will be 8am to 9pm.

We are committed to safeguarding and promoting the welfare of vulnerable groups, and expect all colleagues to share this commitment. Appointment to the post will be subject to a satisfactory enhanced check via the Disclosure and Barring Service.

If you would like to discuss this vacancy, please contact our Resourcing team on 01392 814 599 or email careers@livewest.co.uk.

About The Candidate

To be considered for the role of Support Worker, you will be / have:

- Have an open, friendly personality and the ability to maintain a positive attitude in challenging situations.
- Have an understanding of support needs and support planning.
- Have experience of risk assessing and risk management.
- Be a great communicator with the ability to build a rapport.
- Have accurate record keeping and computer skills.
- Be confident in lone working and be a good team player.
- Have a flexible approach to work.
- Be able to work under pressure and meet deadlines.
- Be resilient and adaptable.

About The Company

Our Reward and Benefits:

- Defined Contribution pension scheme – employer contribution of 6% - 9%.
- Discretionary Bonus scheme.
- Death in Service benefit (3 x salary).
- 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave.
- Family Friendly policies.
- Health Cash Plan including dental and optical cover (worth up to £1,100 per annum).
- Employee Assistance Programme.
- Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs.
- Cycle to Work scheme.
- Car Benefit scheme.
- Learning and Development including coaching and professional qualification support.
- Volunteering days.

About Us:

LiveWest provides over 40,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 5,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility.

As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone.

As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please visit our website.

Proud member of the Disability Confident employer scheme

Develop effective working relationships within broad range of internal and external stakeholders. This includes developing an effective communication network within the business support team, senior executives, and health and social care partners, voluntary and public sector organisations. Act as the primary point of contact for a range of business administration activities, with delegated lead responsibility for recording absence, training and appraisals for the relevant teams. Timely production of papers and other documents for internal and external meetings, of which some will also relate to cross system-wide meetings including the drafting of high quality documents (emails, letters, presentations), with varying degree of instruction or support. Transcribing of minutes and notes at formal and informal meetings as required Ability to manage own workload and to be proactive whilst recognising boundaries of authority, knowledge and skills Proactively horizon scan for risks or opportunities where you can make recommendations to develop or improve to processes, procedures or methods of working within the team Plan, organise and balance competing priorities ensuring that you are task and result focussed to ensure deadlines are met and outcomes achieved whilst providing an efficient and effective administrative service. Undertake reporting of information, including collating reports for the line manager team highlighting any risks or outstanding actions Ability to change to react quickly to changing demands and circumstances dealing with all matters confidentially, sensitively and with integrity.

Leading on the preparation of learning environments including layout, setting up equipment and learning aids. Coaching of new staff on all systems in preparation of training delivery. Designing of training databases to reflect live environments conducive to training. Develop training courses to accommodate differing skill levels and learning styles. Set up/upgrade of user accounts after training delivery, conforming to correct levels of role based access. Undergo annual appraisal and be responsible for evaluating the currency and sufficiency of own knowledge and practice against KSF outlines. Agree and develop personal development plans and maintain a PDP to provide evidence of development and performance against KSF outlines. Be responsible for own personal educational and experiential learning, keeping up to date with changes in local and national trends and policies, undertaking training as required for the development of the post. Participate in the induction/training of new Junior Doctors as part of the induction process. Share information relating to own are of work within the team, actively promote and support the sharing of knowledge and skills and the professional development of those engaged in administrating educational delivery.