Total 322 Customer Service job vacancies in Silvermere Care Home, Redhill Road, Cobham, Surrey, KT11 1EF

This position functions in the clinical associate role in the primary care clinic, which utilizes a Patient Aligned Care Team (PACT) model. The PACT ICT is responsible for providing direct and/or indirect patient care to an assigned group of patients. She/he will have the knowledge, skill and experience to carry out assignments involving point of care testing, providing treatments and vaccinations, performing diagnostic studies, and patient/family education. The ICT demonstrates active collaboration and communication with Patient Aligned Care Teamlet (Patient, Primary Care Provider, RN Care Manager and Administrative Associate) and Larger Team (family/caregiver, internal and community-based services and disciplines involved in providing care to the patient). This is the full performance level for the ICT position. This is a bargaining unit position.

Major duties include:

• The incumbent assists outpatient licensed staff with the delivery of care to patients with complex, specialized, and potentially life-threatening situations.
• Performs observation-based screening and collecting patient information in collaboration with licensed personnel.
• Completes approved templates and tools, such as the outpatient intake form, normal result notes, and follow up treatment protocols established by the agency.
• Assists in behavioral/psychiatric situations in an outpatient setting. This can include assisting licensed personnel with crisis intervention, management of aggressive or suicidal psychiatric patients, by providing one-to-one observations and applying prevention and management of disruptive behavior techniques (PMDB).
• Performs duties focused on communication techniques required to complete the questioners and templates approved for use in any outpatient clinical setting, including active listening, restating, and mirroring.
• Maintains a safe and therapeutic environment for the patient while promoting a sense of worth and dignity under the supervision of the licensed personnel.
• Assists outpatient licensed staff with the delivery of care to patients with complex, specialized, and potentially life-threatening situations.
• Assists licensed staff with preparing patients for medical evaluation, setting up equipment, passing instruments and providing treatment during in person or virtual visits.
• Operates specialized medical equipment to obtain diagnostic and therapeutic outcomes.
• Collects a wide range of specimens and preparing them for transfer to processing.
• Observes patient status and keeps licensed clinical staff informed of any change in condition.
• Clinical responsibilities include but are not limited to:
  • Vital signs. Examples: vital signs, 12-lead electrocardiogram (EKG).
  • Point-of-care (POC). Examples: Abbott hand-held blood analyzer (I-STAT), glucometer.
  • Equipment and surgical instrumentation set up. Examples: skin biopsies (excisional, shave, punch).
  • Treatments and interventions. Examples: Cryotherapy, incision and drainage, ambulation, and Foley coude' catheter insertion.
  • Wound care. Examples: bandaging, application of dressings and wound measurements.
  • Specimen collection and Preparation. Examples: collecting and labeling venous blood samples and mucous specimens.
  • Assisting with patient exams and screening. Examples: gynecology exams.
  • Mental health care. Examples: Crisis intervention, performs behavioral/mental health screens, conducts interviews, and observes behavioral patients.
  • Preparation of lab specimens and transfer to the lab for processing: Examples: Labeling, placing in the proper bin or tube system.
  • Assisting with patient exams and screening, utilizing technology such as telehealth peripherals. Examples: primary care physical exams (heart, eye, ear, nose, throat (EENT); gait exams, and skin exams.
  • Patient education within scope of care or while providing an intervention. Examples: post procedural care, splint care and wound care.
  • Follow-up care: Examples: Suture removal.
  • Electronic Health Record (EHR): Thoroughly and appropriately documents actions, interventions and procedures in the medical record. Examples: Procedural notes, progress notes, screenings, photo-documentation and secure messaging.

Work Schedule: Monday - Friday, 8:00 am to 4:30 pm
Telework: Not eligible.
Virtual: This is not a virtual position.
Position Description/PD#: Intermediate Care Technician (Medical Assistant)/PD99968-A
Relocation/Recruitment Incentives: Not authorized.
Permanent Change of Station (PCS): Not authorized.

Starting at $49,025 Per Year (GS 7)

Please check the job description and personal specification document for more information on the requirement for this job.

The Lead Nurse for the Thames Valley and Wessex Paediatric Critical Care ODN will provide nursing leadership across the Network, acting as a source of expertise, advice and knowledge for providers, commissioning and ICBs. You will work alongside the national PCC ODN lead nurses to deliver on nationally agreed programmes of work and to support regional surge planning for PCC capacity.

You would work with the Network Manager, Education team and Lead Clinicians as part of a multi-disciplinary leadership team to lead the strategic and operational development of coherent and effective network arrangements, and delivery of a programme of work that addresses national and local priorities, leading on user engagement and risk management. some of the key programmes of work for the upcoming 18 months are: implementation of the PCC services specifications for Level 2, Level 3 and Transport services, working in collaboration with LTV providers to develop services alongside the NCEPOD recommendations and implementation of national Paediatric Early Warning scores.

You will also, in partnership with the ODN Education team, PIER and SORT play a key role in delivering education and training for Paediatric Critical Care across the ODN.

This role is primarily a home working role however the ability and flexibility to travel to regional and national meetings is essential.

• Maintain clinical experience and provide expertise in the areas of Paediatric Critical Care (PCC).
• Work collaboratively with agencies and multi-professionals regrading the pathways of care for children with long term PCC issues. .
• Develop dedicated guidance and protocols as relevant to the development of the PCC Network in collaboration with the
• Work with the network team to deliver the Paediatric Critical Care National Review and Service Specification
• Ensure annual review of regional surge plan is completed reflecting the current challenges to providing PCC capacity.
• To support commissioning quality PCC services through NHSE partnership working
• Under the direction of the network manager, engage with a range of stakeholders to support national reviews, regional initiatives, cost and value improvements, whilst keeping abreast with new clinical innovations.
• To be up to date with national developments, initiatives, priorities, and projects within PCC. Disseminate news and information throughout the ODN. Highlighting areas where clinical networking can improve patient care and provide value for money for the NHSE
• Attendance and engagement with the PCCS representing the PCC ODN
• Lead on the TVW PCC ODN Morbidity and Mortality process ensuring learning is shared in a timely manner and any issues escalated via appropriate channels.
• FOR FURTHER DETAILS PLEASE SEE JD & PS

Key working relationships include Network Manager, Clinical lead, Lead nurses from other ODNs both regionally and nationally, Lead Paediatric Educator, Data Analyst, Administration team, Nurse and medical leads from both of the tertiary centres as well as lead nurses from all the network member hospitals, Specialised commissioning CYP lead, ICB CYP leads.

Clinical Focus
• Maintain clinical experience and provide expertise in the areas of Paediatric Critical Care (PCC).
• Work collaboratively with agencies and multi-professionals regrading the pathways of care for children with long term PCC issues. .
• Develop dedicated guidance and protocols as relevant to the development of the PCC Network in collaboration with the Governance Groups
• Work with the other ODNs to ensure that transition of care; for example between children’s and adults services, or between hospitals providing different levels of care; are as seamless as possible.
• Work with the network team to deliver the Paediatric Critical Care National Review and Service Specification
• Ensure annual review of regional surge plan is completed reflecting the current challenges to providing PCC capacity.
• Ensure that the network manager is kept informed of significant clinical issues associated with the delivery of PCC cross region alongside the PCC surge plans
• To support commissioning quality PCC services through NHSE partnership working
• Under the direction of the network manager, engage with a range of stakeholders to support national reviews, regional initiatives, cost and value improvements, whilst keeping abreast with new clinical innovations.
• To be up to date with national developments, initiatives, priorities, and projects within PCC. Disseminate news and information throughout the ODN. Highlighting areas where clinical networking can improve patient care and provide value for money for the NHSE
• Attendance and engagement with the PCCS representing the PCC ODN



Patient Experience and Quality of Care
• Work with parent/patient representatives and other health personnel to improve patients and family experience throughout their healthcare journey
• Work with the other ODNs to develop a patient and carer strategy
• Provide regular monitoring and reporting updates on the implementation of a “patient and parental engagement strategy” to relevant stakeholders.
• Provide proactive support to the patient support groups that are established within the network, ensuring appropriate links with national charities and third sector organisations.
• Adhere to the network clinical governance procedures whilst providing advice and clinical support during investigations into patient complaints where the care is across the ODN footprint..
•
• Lead on the TVW PCC ODN Morbidity and Mortality process ensuring learning is shared in a timely manner and any issues escalated via appropriate channels.
• Work with the network manager on quality and effectiveness PCC services through benchmarking and auditing the regional services against national standards and producing a plan to implement the required changes
• Work with all relevant organisations to ensure that the best practice models of care are embedded
• Participate in national/international events in order to share best practice and update your knowledge of key areas of healthcare developments
• Contribute to the TVW CYP ODN annual report providing statistics, key performance indicators, service and practice developments in collaboration with network manager and data analyst





Leadership
• Work autonomously across multiple professional, organisational and system boundaries and proactively plan, develop and sustain new partnerships and networks to influence and improve health, outcomes and healthcare delivery system
• Leads on research projects within the network to benefit PCC pathways.
• Work collaboratively with the other network nurses nationally to achieve national goals and to share learning
• Working with the ODN Management Team, the post holder will help to deliver the service specifications and GIRFT recommendations across the Network through collaborative working with L1, L2 and L3 provider organisations and commissioners.
• Coordinate, lead and manage the projects within the PCC workstream and support other workstreams as appropriate.
• Build strong relationships with key stakeholders in all acute trusts, ICB, and Specialised Commissioning across the region.
• Provide an over-arching nurse leadership and co-ordination role within the network for the effective delivery of nursing care, ensuring it is responsive and flexible to patient needs for PCC.
• To work with local trusts to build on the nursing network, providing support, advice, leadership and learning across all bands of the registered and unregistered nursing workforce.
• Provide support for the resolution and investigation of complaints and serious incident investigations, identify risks to patient safety, and establish mitigations for issues that are of cross site concern and where joint learning could be delivered
• To be visible and accessible and to provide forward thinking, clinical professional leadership to paediatric critical care staff at all levels across the region.
• Work in collaboration with national CYP team to review CYP workforce and support the implementation of the workforce development plan.


This advert closes on Thursday 21 Nov 2024

Proud member of the Disability Confident employer scheme

Learning Support Worker - Lingfield, Surrey

£11.56 - £12.37 per hour

Term-Time only (39 weeks per year)

Full time available - (Monday - Friday, 9am - 4pm)

As a Learning Support Worker, you will support students across their residential and educational setting. You must be passionate about making a genuine difference to the young people this school support and putting them at the heart of everything they do. Day-to-day, your role will include…

• Working as part of a multi-disciplinary team who share a common goal; to achieve the best for the students.
• Enabling students to access learning, using needs-specific, personalised approaches, both with 1:1 and group learning activities.
• Encouraging independence among the young people you support.
• Contributing to individual student records and reports, in consultation with the class Teacher and specialist staff.
• Supporting students at home (onsite), attending and contributing to classroom, curriculum, staff, and other vital meetings.
• Completing administration work.
• Promoting high standards of hygiene and welfare for students at home and in class.

About You

Experience is not essential; the team simply look for people who share the same great qualities as their existing Learning Support Workers. Some of those things include:

• Are you passionate about supporting students?
• Will you strive for the best possible outcomes for the people you are supporting?
• Are you creative with new ideas to stimulate students?
• Can you be adaptable to changing priorities and working flexibly?
• Can you demonstrate good initiative in dealing with challenging situations?
• Are you an engaging communicator, both verbally and in writing?
• Are you always looking for development opportunities to enhance your own ability?

If this sounds like you then we would love to discuss your next career move with you.

More About The School

They sit in the Education Directorate of a leading national charity working exclusively to improve the lives of children and young people with epilepsy and/or associated conditions. They are a non-maintained residential special school for 5-25-year-olds, and they are an innovative and creative School and College for students with SEND, and a large percentage of their cohort have Epilepsy, autism, and severe learning difficulties, along with communication difficulties.

The school provides a variety of interactive and inclusive environments, both indoors and outdoors, which support the pursuit of ambitions and aspirations through a whole range of exciting and creative spaces. All the students are put at the heart of the learning experience, through providing an environment where everyone can make progress and gain new skills.

The school is a Centre of Excellence [IQM] for inclusion, and is a member of Challenge Partners [Quality Assurance Review (2019) judged 'outstanding'].

Rated 'Good' [Ofsted 2023].

Rated 'Outstanding' [Ofsted 2024].

As an employee, you will receive…

• Comprehensive training and development opportunities, including the chance to complete your Care Certificate or Level 3 Diploma in Children and Young People's Workforce
• Free parking onsite
• Competitive annual leave plus Bank Holidays (pro-rata for part-time staff)
• Subsidised onsite dining in our beautiful restaurant
• Your Rewards - access to nationwide discounts and benefits
• Gym membership options (onsite and off-site)
• An occupational pension scheme
• Genuine opportunities for career progression
• Onsite accommodation available (subject to availability)

If you live locally and rent, why not consider our on-site accommodation which can often be found well below market average?

Part-time/Flexible working: Alongside traditional working hours, they welcome applications from those seeking more flexible working patterns. They are always happy to explore if, and how, they can accommodate specific requirements.

APPLY TODAY

If this sounds like the opportunity you've been waiting for, don't delay and apply today! Or call Paul Hirchfield on 01293 527416 for more information.

Learning Support Assistants Required in Guildford - Interested? Please read on...

Location: Guildford

Position Type: Full-Time/Part-Time (Flexible hours available)

Salary: Competitive, based on experience

About The School : We are supporting a forward-thinking educational institution dedicated to providing an inclusive and supportive learning environment for students with diverse needs. Their commitment to fostering personal growth and academic success drives everything they do. They are now seeking a passionate and dedicated Learning Support Assistant to join this dynamic team.

Role Overview: As a Learning Support Assistant, you will play a vital role in enhancing the educational experience of their students. You will work closely with teachers to support the learning and development of students with varying abilities, ensuring they have access to the curriculum and can participate fully in all school activities.

Key Responsibilities:

• Assist teachers in delivering tailored educational programs to meet individual student needs.
• Provide one-on-one support to students, helping them to understand and complete tasks.
• Foster a positive and encouraging learning environment that promotes confidence and independence.
• Monitor and record student progress, providing feedback to teachers and parents as needed.
• Collaborate with educational professionals to develop and implement Individual Education Plans (IEPs).
• Support students in developing social skills and emotional resilience.
• Assist with the preparation of classroom materials and resources.
• Participate in training and professional development opportunities to enhance skills and knowledge.

Qualifications:

• Previous experience working with children, particularly those with special educational needs, is highly desirable.
• A relevant qualification in education, childcare, or a related field is preferred (e.g., Level 2 or 3 Teaching Assistant qualification).
• Strong communication and interpersonal skills, with the ability to build rapport with students, staff, and parents.
• Patience, empathy, and a genuine passion for helping young people succeed.
• Ability to work collaboratively as part of a team, as well as independently when required.
• A commitment to safeguarding and promoting the welfare of children and young people.

Benefits:

• Competitive salary based on experience and qualifications.
• Opportunities for professional development and training.
• A supportive and collaborative working environment.
• Access to resources and tools to facilitate effective teaching and learning.
• [Include any additional benefits specific to your institution, such as health and wellness programs, employee assistance programs, etc.]

How to Apply: If you are enthusiastic about making a difference in the lives of students and meet the qualifications outlined above, we would love to hear from you! Please apply now or call Paul Hirchfield on 01293 527416 for more information.

We are committed to creating a diverse and inclusive workforce and encourage applications from all qualified candidates.

Note: All successful applicants will be subject to a full disclosure and barring service check (DBS) to ensure the safety of our students.

Join us in our mission to empower students and help them reach their full potential!

30 Hours per week 38.6 week a year, Part time 15 hours per week job shareOur fabulous Primary School in Leatherhead is looking for Learning Support Assistants. We are looking for people who will support our children to achieve their best and fill them with a joy of learning. Our motto is ‘all things are possible for one who believes’ and we are committed to this vision in our teaching and across all school life.
Experience as an LSA isn’t essential as we are committed to developing and training our staff and utilising the skills people can bring to the role. What is vital is that you enjoy working with children and find pleasure and excitement in helping children to learn new things, discover their talents and support them to overcome the difficulties they can face. It is also essential that you are flexible, adaptable and willing to problem solve and work as a team with a wide range of colleagues. The position is open for an immediate start (or as soon as possible) and is a permanent fulltime role. Depending on your skill set and preferences, we have opportunities in both the lower and upper key stages. We are looking for someone who: Has excellent communication skills May have experience working in a role with children or childcare Is a creative, forward thinking person who has high expectations of the children Is enthusiastic with a sense of humour Able to display a confident, positive and pro-active attitude towards pupils and their work Can manage and organise their time effectively Enjoys working collaboratively with others Is comfortable with administering basic first aid and intimate care when necessary Is flexible and adaptable and relishes new challenges What we offer you The School benefits from being a modern bespoke building and is set in beautiful grounds, with excellent transport links, walking distance from Leatherhead station and ample onsite parking. Graded ‘Good’ in latest Ofsted Report June 2019 2 Form Entry Creative & Modern ethos Brilliant staff team – Welcoming and supportive A commitment to staff development A commitment to staff wellbeing with an established well-being team and a focus on workload management An approachable and supportive governing body A school located in the South East Surrey close to many areas of outstanding natural beauty If you are you looking to start/develop your career alongside a friendly and supportive team in a dynamic and creative environment then please contact Rob Clement for more information about the role. Visits to the school are very welcome!Leatherhead Trinity School and Nursery is committed to safeguarding and promoting the welfare of children and young people in its care and expects all staff and volunteers to share this commitment. The successful candidate will be required to undertake or currently hold an enhanced DBS disclosure

Are you ready to join a successful, nurturing, high achieving primary school as a Learning Support Assistant?
Your opportunity
We are seeking to recruit a full time Learning Support Assistant that is motivated to work on a 1:1 basis supporting pupils (range of primary ages) with complex needs, such ASD and / or physical disabilities.
This is an exciting opportunity for an individual who is passionate about pupil welfare and has the ability to make a difference to the learning journey of a child.
What we are looking for
The successful candidate will play an integral role in the behaviour, communication, social and emotional development of the children and actively assist our Teachers with supporting the children within the classroom. You will be proactive and confident to provide the support needs outside of the classroom every day.We are interested in hearing from all candidates, no matter what point in your career you are currently at, as training will be provided, and you will be supported by a team of experienced and dedicated professionals.
Please read the Job Description and Person Specification for more information and before applying.
About Cuddington Croft Primary School
Our School sits within a newly established cluster of Primary schools, overseen by a Regional Director. Along with Cuddington Croft our cluster includes the following other schools; The Vale Primary School, Banstead Infant School, Warren Mead Infant and Junior Schools, Danetree Primary School and Floreat Wandsworth Primary School
This is an exciting opportunity to work collaboratively with colleagues across this cluster, to share expertise and experience, ensuring all children in our schools receive an excellent education and reach their potential. It also provides opportunities for career progression across the cluster and gives you the chance to further your professional development.
Join the GLF Schools Community
As a part of GLF Schools, you will join a community of staff dedicated to transforming education. With regular progression discussions, there will be a wealth of opportunities for you to grow your career, whether in one of our 43 academies or in our central team.
● A growing Multi Academy Trust with over 2,000 colleagues and over 17,000 pupils
● Founded upon the values of Respect, Inclusivity, Integrity and Kindness
● 43 primary and secondary schools across 7 Local Authority areas across the south of England
● We work as a community whilst ensuring each school maintains its own unique identity
● Committed to ensuring all children and young people receive the best possible education
GLF Schools Employment Offer
GLF Schools has a generous employment offer, which allows all our colleagues to Grow, Learn and Flourish
● Access to our highly competitive Local Government Pension Scheme
● Flexible working options
● Generous holiday allowance
● Work life and family friendly policies
● Employee wellbeing initiatives
● Access to a staff benefits portal
● Community and collaboration working model
Please read the attached Join Our Community candidate pack for further information.
The Details
Start Date: As soon as possibleSalary: £21,544Actual Salary:£15,500.75Hours of work: 30.42 hours per week, 38.6 weeks per year08.40 - 15.15 Monday - Friday Term time + INSET. Fixed Term Contract until 22/07/2025Closing Date: Wednesday 20th November MiddayInterview date: 26th or 28th November

Package Description: Shift Details: 9 AM -5 PM At Avery Healthcare we believe in caring for those who care for our residents; we recognise and celebrate our hard-working colleagues, support your career development with a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts. We are now seeking a well-organised, enthusiastic, and dedicated individual to join our friendly, award-winning team as Customer Service Advisor. ABOUT THE ROLE Your focus as Customer Service Advisor will be to support the Home by providing a positive and welcoming public image at the first point of contact, both in person, and by telephone. Other responsibilities will include: Being responsible for the reception area and ensure it is always presented to a high standard. Supporting with the process of show rounds. Actively following up and manage any sales enquiries through to admissions. Assisting the Home Administrator as required. ABOUT YOU To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do. Our ideal candidate must: Have effective interpersonal skills and professional telephone manner. Be computer literate with a good working knowledge of MS Suite. Demonstrate a positive attitude to all residents and visitors. Ideally have previous experience in working in a customer service role for a minimum of two years. ABOUT AVERY As one of the largest providers of luxury elderly care homes in the UK, we believe that the later years of our residents' lives should be as enriching as any other.Our vision of creating meaningful lives together is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice for residents and employees. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK.This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Please see full job description and personal specification for full list of responsibilities': Triage patient needs in accordance with specific standard operating procedures and national policy e.g. NICE guidance Assess, plan and implement care for patients within each care/treatment pathway in order to promote wellbeing Facilitate the use of evidence-based practice to ensure that clinical care is both effective and appropriate Carry out general nursing duties Maintain contemporaneous records Support and make a professional contribution to the development of integrated healthcare Act as a preceptor/mentor in accordance with experience

At Nescot we are recruiting for a Learning Support Co-ordinator to join our Learning support team int eh Foundations Department
What we’re looking for:
Excellent knowledge of SEN D
Good communications and organisational skills
Successful supervisory experience is a MUST
Strong knowledge of EHCP’s, the Annual Review process and experience in supporting a wide range of students with additional needs
Duties/Responsibilities:
Deploy and monitor resources (including staff) efficiently and effectively to meet students’ needs
Administrative tasks
Contribute to assessment and target setting for students
Regularly meet with DLSAs and LSAs to aid consistency of information and share good practice.
Maintain accurate records of LSA support
Organise, deliver and assess training for Learning Support Assistants
Liaise with all stakeholders (students, staff, parent/carers, external agencies)
Attend student interviews, open evenings/days to promote the Foundation Learning department.
Follow and contribute to college policies and procedures
Manage and contribute to the personal care of the cohort
Benefits:
5 minute walk from Ewell East Station
Free parking
Free online qualifications
A discounted-on site gym, fitness classes, osteopathy and day nursery
A choice of catering facilities including a discounted Starbucks
Modern hair and beauty salon offering employee discounts
At Nescot, we’re proud of our inclusive culture. We welcome applications from all backgrounds.
Nescot is graded ‘Good’ by Ofsted following its latest inspection in January 2023. Inspectors rated the College as Good in all 8 aspects. The report recognises that students “enjoy their courses and are motivated to succeed”, and benefit from “highly supportive relationships” with staff. Safeguarding arrangements are “effective” with regular training for staff, and leaders have in place “an effective policy for safer recruitment.”
This role is employed through Nescot Enterprises Ltd, a wholly owned subsidiary of Nescot which operates different terms and conditions.
Interviews will be held as and when candidates apply

Customer Portfolio Administrator - Epsom - £25,000-£27,000 + Incredible Benefits - Hybrid role!

Are you an organised, detail-oriented professional with a knack for building relationships and working independently? We're looking for a Customer Portfolio Administrator to join a small, dynamic team where you'll play a key role in supporting the company's customers and liaising with internal departments like Customer Service, Legal, and more.

This is an ideal position for someone with strong administrative experience, excellent communication skills, and a passion for connecting with people across all levels. You'll thrive here if you're proactive, confident on the phone, and comfortable managing your own workload in a flexible, supportive environment. If you're excited to work closely with colleagues and customers alike, while gaining exposure to diverse areas of the company's organisation, we'd love to hear from you!

What You'll Be Doing:

• Supporting Managers with often complex Lifetime Mortgage administration
• Supporting Managers and colleagues with all aspects of both pre & post meeting administration, including letter writing, phone calls, emails & identifying & updating relevant data as required.
• Undertake and support the Managers with research and preparation of all forms of Management Information, including team, management and board reports as necessary.
• Undertake and support the Manager and colleagues with the administration of Lifetime Mortgage accounts including the provision of any necessary statistical information and an understanding of the legal recovery procedures in line with laid down procedures when redemption of the mortgage is required.
• Prepare and issue standard or bespoke letters / email responses to Lifetime Mortgage customers as appropriate.
• Responsible for the ongoing administration and contact strategy for all building insurance mailing including the accurate maintenance of spreadsheets and the society's records as necessary.
• Assist with the training of colleagues as required.
• Liaise with and maintain professional business relationships with third parties as required e.g., solicitors & estate agents.
• Attend Internal or External meetings as required.
• Undertake any other related tasks requested by the Manager, Customer Portfolio, or his/her Line Superiors.

Skills:

• Strong accuracy & attention to detail
• Remain professional, patient & calm under pressure - focussed and able to work independently.
• Good organisational skills, time management and the ability to prioritise workloads.
• Good communication skills in all formats (telephone, email, letter, face-face)
• Demonstrate good use of initiative and confidence in decision making and recommendations.
• Confidence and ability to create and maintain good relationships and interaction with colleagues & customers.
• Ability to learn new skills and adapt when required.
• Good analytical skills and ability to research and investigate to collate accurate data from various sources including internet sources.
• Good Excel skills and experience, with the ability to create and maintain spreadsheets and prepare MI including graphs.

About You:
You're an admin whiz with a passion for customer service and team collaboration with love for multitasking and spinning multiple plates at one time. You're comfortable working within FCA guidelines independently and within a team and enjoy staying organised while balancing multiple priorities. Bonus points if you've got experience in financial services!

Perks You'll Love:
The company believes in rewarding hard work. The perks package is designed to make you feel valued, both in and out of the office:

• Up to 16% Pension Contribution
• 23 days holiday, rising to 27 with length of service (plus Bank Holidays).
• Local Parking Permit
• Discretionary Bonus - based on company and individual performance.
• Company Social Events
• Perkbox Membership
• Bupa Private Medical Insurance
• Professional Study Support
• Volunteer Day
• Life Assurance (4x salary)
• Season Ticket Loan & Hybrid Working Options
• And plenty more, including income protection, staff prize draws, and the option to buy/sell holiday!

Ready to Join the team?
If this sounds like your kind of role, don't wait-Apply Today!

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

The Head Library position is responsible for leading and managing the RELC Library. This role involves overseeing library operations, collection development, information services, and digital initiatives. The ideal candidate will be a strategic thinker with a passion for library and a strong commitment to supporting the academic and research needs of our diverse community.

Key Responsibilities:

Strategic Leadership

• Develops and implements the library's strategic plan, aligning it with SEAMEO RELC's goals and objectives.
• Provides leadership and guidance to the library staff, fostering a positive and collaborative work environment.
• Establishes and maintains effective communication channels with teaching division and other stakeholders.

Collection Development

• Oversees the acquisition, organization, and maintenance of the library's collection, including print, electronic, and digital resources.
• Ensures the collection is relevant, up-to-date, and meets the needs of the diverse user community.
• Develops collection policies and procedures to guide acquisitions and weeding decisions.

Digital Initiatives

• Stays updated on emerging technologies and trends in library and information science.
• Lead the development and implementation of digital library initiatives, including e-resources, digital archives, and online databases.

Budget Management

• Oversee the library's budget and allocate resources effectively.
• Prepare monthly reports (FND), monthly statistics and ad hoc library activities reports for management reporting.

User Services

• Conduct library orientations for visiting academics, research fellows, postgraduate students and course members.
• Educate users in using library facilities, including online library catalogue, internet and other media resources.

Collaboration

• Collaborate with teaching division, researchers, and other stakeholders to support their information needs.

Requirements:

• Postgraduate degree in Library and Information Science or a related field.
• Proven experience in library management, preferably in local public or IHL libraries.
• Strong knowledge of library automation systems or digital technologies such as RFID.
• Excellent communication and interpersonal skills.
• Familiarity with Southeast Asian languages and cultures is an advantage.

Please indicate your reason of leaving your current/previous organisation, notice period, last drawn and expected salary in your resume.

Scope of work

Reception Duties:

• Receiving visitors and render assistance to contractors/ vendors.

• Render assistance to walk-in pupils’ needs and simple non-life threatening first-aid support at the sickbay. To escalate to office staff immediately if it is beyond superficial cases.

• Handle situations when pupils vomit and soil their clothes, loan of uniforms, ad-hoc sewing of buttons on uniform, etc.

• Print and pass the Early Dismissal Form to parents.

Phone Call Duties:

• Handing phone calls on queries, feedbacks and requests.

• Taking messages and ensuring they are passed to the appropriate staff member in time.

Front Desk Admin Duties:

• Issue and collection of keys to staff/students/vendors.

• Manage incoming/outgoing mails and deliveries. (record, sort & distribute daily mail).

• Maintain resource files required for counter duty.

• Maintain the forms cabinet in the office. All forms must be current and to be replenished constantly.

• Operate office equipment like fax, photocopier, etc.

• Ad-hoc simple administrative duties that may be assigned by the school.

Qualifications, skills and experience:

a) 3 GCE ‘O’ Level passes or more, with a pass in English.

b) Preferably more than 2 years of experience in Administration.

c) Preferably with similar working experience in a school environment.

d) Preferably have a valid first-aid with CPR certification.

e) Experience in using MS Office Applications e.g. Excel, Word etc.

f) Communicate well in English.

g) Good interpersonal and customer service skills with patience and ability to remain calm during challenging situations.

h) Posses initative, good problem solving skills and ability to multitask during peak period.

i) Able to work independently as well as in a team with professional ethics.

Contract Period: From 1 January 2025 to 31 December 2025 with an option to

extend the Contract for a further period of 1 year from 01 January 2026 to 31 December 2026.

Personnel to be deployed at the following hours:

• Mondays to Thursdays: 7.00am to 4.00pm, inclusive of 30mins lunchbreak

• Fridays: 7.00am to 3.30pm, inclusive of 30mins lunch break

• Service not required on Saturdays, Sundays and gazetted publicholidays

Key Responsibilities:

• Prepare and issue quotations for regional customers for all services managed by Regional office.
• Maintain regular communication and work closely with customers to address their requests on a day-to-day basis.
• Provide quotations for Out of Gauge (OOG) shipments as requested.
• Ensure that Dead Freight contracts and addendums are signed, received, properly filed, and updated, with relevant information communicated to Headquarter.
• Establish and update the Bunker Adjustment Factor rates for Dead Freight accounts on a monthly basis.
• Collaborate closely with the back office for Dead Freight invoice issuance and to obtain Customer Request Reports (CRR) from local offices.
• Coordinate with respective Port of Loading (POL) offices to address any inquiries they may have.
• Handle the quoting, apportionment, and filing of through shipments.
• Generate and analyze data from sales reports for monthly meetings and performance analysis.

Job Requirements:

• Dipolma in Business, Logistics, or a related field in shipping profession is an added- advantage.
• Malaysian & Entry Level candidates are welcome to apply, training will be provided.
• Strong understanding of feeder shipping operations and container logistics.
• Excellent communication, negotiation, and interpersonal skills.
• Proven ability to build and maintain relationships with clients and partners.
• Results-driven mindset with a track record of meeting or exceeding sales targets.
• Candidate should be equipped with good numeracy skills
• Candidate must be meticulous with details, multi-tasking, possess a positive learning attitude, and be able to cope with the fast-paced working environment
• Proficient in MS Word & Excel

Scope of work

1. Attend to telephone calls, emails, front desk reception walk-in enquiries (vendors, parents, students, general public) and receipt of deliveries.

2. Support teaching and administrative staff by providing information to students and parents. To be present during curriculum days with the exception of occasional leave-taking (subject to approval).

3. Facilitate communicate within the school by ensuring necessary information is properly transmitted.

4. Attend to minor student injuries/ accidents and maintain the student injuries/ accidents records file.

5. Assist with administrative duties e.g. filing, data entry, student attendance update, collection of forms.

6. Perform daily upkeeping of counter cleanliness and keeping the area neat and tidy. Help contact parents, students, teachers and vendors.

7. Assist with school programmes/ initiatives e.g. P1 Registration Exercise, P1 Orientation Day, Temperature Taking Exercise etc.

8. Assist with any other ad-hoc duties as assigned by the school.

Qualifications, skills and experience:

1. Able to read, write and converse in English.

2. Knowledge in other languages (Mandarin, Malay) and dialects would be advantageous.

3. Able to work independently.

4. Good team player with initiative.

5. Pleasant personality, positive and cheerful attitude.

6. Likes working with children, demonstrating patience and empathy.

7. 1 year experience in receptionist duties.

8. Previous work experience in school setting would be advantageous.

9. Experience with admin work using MS Office would be advantageous.

Contract Period: From 1 January 2025 to 31 December 2025 with an option to extend

the Contract for a further period of 1 year.

Personnel to be deployed at the following hours:

- Mondays to Thursdays: 8:30am to 5:30pm, inclusive of 0.5hr lunch break

- Fridays: 8:30am to 5:00pm, inclusive of 0.5hr lunch break

- Service not required on Saturdays, Sundays and gazetted public holidays