Total 368 Customer Service job vacancies in San Francisco, California

Major Duties:

• Develops, establishes, and directs the implementation of execution of and compliance with overall Agency policies and procedures for the administration and operation of a healthcare delivery system.
• Identifies the changing needs of the beneficiary population and initiates program improvements and modifications to align with the needs to achieve Agency goals and objectives.
• Works in concert with Tribal governments and Tribal health departments in planning and implementing overall health care policies and systems.
• Supervision and management of staff, activities, and workflow including timeline adherence, training on job responsibilities, workforce development, performance management, and ongoing support.
• Provides orientation of key personnel to tribal partnership building and political acumen and collaboration with other federal agencies, private sector, and state officials.

• Perform all aspects of patient tray assembly, including delivery to patients on the wards within time limits.
• Use established safe food handling procedures, labels and stores food properly, and complies with regulatory guidelines.
• Interpret diet orders and verifies patients' diet order via automated system and/or nursing staff and diet rosters.
• Provide information to diet technician and/or registered dietitian.
• Perform related tasks in conjunction with the delivery of trays to and from wards.
• Maintain work area in a clean and orderly condition to ensure compliance with safe food handling procedures.

This position is located in the Support Services Division (SSD) at a VA Regional Office Oakland (RO). The incumbent performs facilities management, property management, government vehicle management, serves as the primary/alternate PIV coordinator, and completes other administrative tasks, under the supervision of the Supervisory Support Services Specialist and/or the Chief, Support Services Division.

Major Duties:

1. Evaluates and provides input for efficient utilization of space to include floor plans and design, ensuring proper cubicle design and required infrastructure.
2. Provides property management services including facilities, trouble calls, analyzing equipment requirements, remedying equipment repairs, conducting inventories, and disposing of equipment and furniture.
3. Oversees the fleet management program by coordinating day-to-day functions by documenting and authorizing operators, scheduling utilization and maintenance, and submitting required reports.
4. Conducts fact-finding or analyses to determine facility requirements based on RO organizational needs, service deficiencies, and appropriate resolutions to identified issues.
5. Responsible for the administration of the Personal Identify Verification (PIV) system, ensures proper issuance of PIV cards and manages administration roles. Acts as the PIV liaison as required.
6. Provide forms and publication services which consists of printing, reproduction and distribution of forms. Ensures equipment requirements are met for all forms and publications activities.
7. Evaluates and provides input into security plans and reports. Coordinates building security with appropriate authorities. Produces all reports associated with security.
8. Evaluates and provides input and recommendations for procedural improvements in all administrative functional areas.
9. Coordinates with acquisition personnel in acquiring office supplies and equipment, stores and distributes office supplies and equipment, and conducting inventories.
10. Participates in the development and implementation of policies and procedures.
11. Participates in the stations safety program by providing input, tracking and implementation of safety related items.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory
Work Schedule: 8:00am to 4:30pm, Monday through Friday
Telework: Available, Ad-hoc
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

The Assistant Nurse Manager executes position responsibilities that demonstrate leadership, experience, and creative approaches to management of complex client care. In addition, applies skills necessary to identify, coordinate, and/or identify discipline-specific education, as well as training in leadership, professional staff development and emerging needs, to all levels of staff. This Registered Nurse (RN) is a nurse supervisor and provides oversight for the administration of leave, counseling and disciplinary actions in collaboration with the Nurse Manager. Acts as the Nurse Manager during times of Nurse Manager absences.

Major duties and responsibilities include, but are not limited to:

• Supervising and evaluating nursing staff, providing leadership, mentorship, and fostering professional development.
• Ensuring high-quality patient care by implementing evidence-based practices and collaborating with interdisciplinary teams.
• Overseeing staff orientation, training, and competency assessments.
• Managing administrative functions such as scheduling, leave approval, and performance evaluations.
• Assisting in the development and execution of process improvement initiatives to enhance patient outcomes and resource utilization.
• Acting as the Nurse Manager in their absence, ensuring continuity of leadership and operations.
• Ensuring compliance with regulatory standards, VA policies, and accreditation requirements.
• Promoting a culture of accountability, inclusivity, and staff empowerment aligned with Magnet principles.

Major duties include the following:

• Manages and administers housing program; managing operations and utilization of family housing facilities, including seasonal housing, housing allocation process, and coordination of maintenance and repair procedures.
• Reviews expenditures for housing operations, develops recommendations for resources, and formulates budget (accounting income and expenditures).
• Coordinates leasing opportunities in the local commuting areas, advises local program participants in preparing budgets, required reports, and budget reviews.
• Arranges temporary lodging of visitors or guests in commercial facilities (hotels, motels, etc.) during unusual peak occupancy periods.

WHAT IS THE FACILITIES MANAGEMENT AND SECURITY SERVICES (FMSS) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Facilities Management and Security Services Operations West

The following are the duties of this position at the full working level.

• Provide expert advice on the diverse aspects of the Service's emergency management program, including development of policy, plans, and procedures related to mission essential functions and the coordination of mission critical information technology systems required to support them. Recommend policy relative to departmental physical security and emergency preparedness and is considered to be an expert of all aspects of emergency management.

• Support the Service's emergency operations to ensure emergency response and mitigation during an event, as well as employee safety and the security of information and other assets. Provide expert advice and/or guidance on measures which ensure the maintenance of day-to-day operations capabilities; the maintenance of emergency preparedness; as well as assume responsibility for emergency planning and response policies, plans, tests, training and exercises.
• Develop plans necessary to ensure the Services' aggressive and full compliance with Presidential Decision Directives (PDDs) and Homeland Security Presidential Directives (HSPDs), as well as its Agency specific needs. Serve as the Service's.
• Conduct detailed analyses of complex functions and work processes of broad administrative and technical programs and makes recommendations for improvement in the effectiveness and efficiency of work operations in the development and maintenance of the Service's Emergency Operations Center representative on committees and work groups with other agencies/bureaus concerning emergency preparedness, planning and response activities (EOC). Assignments are related to Departmental responsibilities regarding potential emergency situations, emergency plans, procedures, equipment, rosters, and systems.

As a Land Management Law Enforcement Officer your duties will include but are not limited to the following:

• Serves as a commissioned law enforcement officer performing law enforcement duties that have been enacted to insure the protection and safe use of National Wildlife Refuge System resources.
• Familiarizes other law enforcement personnel with Federal and state laws governing management of natural resources and maintains liaisons, exchanges information, and coordinates ongoing law enforcement activities.
• In direct coordination with the Patrol Captain, provides liaison and coordinates prosecution of cases with the state and local courts.
• Coordinates activities with the Patrol Captain on all multi-jurisdictional law enforcement operations and investigations with other Federal, state, and local agencies, including all civil and criminal case investigations.
• Provides assistance to local law enforcement agencies, including occasional emergency assistance.

These positions are located at Sequoia and Kings Canyon National Parks in the Division of Interpretation, Education and Partnerships, and are supervised by the parks' Transportation Specialist. These parks receive significant visitation (~1.7 million annually) and administratively are among the most complex units of the National Park Service. These parks include some 550 permanent and temporary federal employees as well as over 1,000 volunteers who provide a wide range of public service and support operations which are similar to operations more typically found in a municipal city. These are five major divisions, each of which is further subdivided into functional branches.

Duties:

• Monitors vehicular traffic levels against pedestrian traffic and controls intersections with regards to safety and smooth flow of vehicles.
• Monitors parking lots, directing vehicles including buses and recreational vehicles to appropriate parking stalls.
• Answers a variety of visitor questions.
• Explains regulations to park visitors and provides information and advice on park activities and cultural, historic, and/or natural resources history and location.
• Provides public orientation and explanations of current park events and informs visitors of potential safety hazards.
• Provides a wide range of services to visitors, including assistance with lost articles, lost parties, car trouble, and first aid (within parameters of current certification); and provides information about weather conditions, highway routes, park and concessioner facilities, and prices.
• Reports to supervisor and public use/recreation/traffic violations or individual visitor use problems or problematic trends, describes extend of problem and makes on the spot corrections whenever appropriate, reports names of witnesses and/or involved persons when possible. Anticipates traffic/parking management problems and suggestions to immediate supervisor.

WHAT IS THE Taxpayer Advocate Service-(TAS) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Advocate Service (TAS), Executive Director Case Advocacy (EDCA), Area 6

The following are the duties of this position at the full working level.

• Assigns work to subordinates based on priorities, selective consideration of the difficulty and requirements of
  assignments, and the capabilities of employees.
• Evaluates work performance of subordinates and makes recommendations for outstanding performance
  recognition or disciplinary action.
• Gives advice, counsel, or instruction to employees on both work and administrative matters.
• Interviews candidates for positions in the unit; recommends appointment, promotion, or reassignment to
  such positions.
• Hears and resolves complaints from employees, referring group grievances and more serious unresolved
  complaints to a higher-level supervisor or manager.

WHAT IS THE HUMAN CAPITAL OFFICE DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Human Capital Office of Human Resource Operations Labor/Employee Relations and
Negotiations

The following are the duties of this position at the full working level.

• As a top senior expert, serves as personal advisor to and/or representative of top-level management in the most sensitive/controversial discussions and negotiations with representatives of the NTEU (National Treasury Employees Union). Receives and acts on labor organization requests for bargaining unit contract negotiations. Conducts Impact and Implementation (I & I) analysis and bargaining as appropriate. Develops strategies to incorporate Service-wide policies in negotiations with impacted NTEU chapters. Reviews existing local program guidance/management issues and develops long/short range plans for negotiations with NTEU chapters and works with management to integrate strategies developed with the local management agenda.
• Serves as the authoritative resource in the field to top-level management for all phases of the employee and labor relations programs. Provides expert employee and labor relations interpretations and decisions to senior HR supervisors and managers to resolve disputes and interpret facts, events, and/or identifying aggravating or mitigating factors relevant to cases. Explains ambiguous rules and procedures and helps support customers by understanding their rights and obligations; maintains and encourages objectivity in situations that may be charged with emotion and involve assumptions; resolves disputed facts, including those which require expert level determinations for which previous studies and established techniques are frequently inadequate. Advises management about appropriate disciplinary or other corrective techniques to respond to a full range of conduct and performance issues. Advises management officials and supervisors on the performance management program, giving specific directions as needed on procedural and complex procedural and regulatory requirements for annual and other appraisals; explains requirements for developing, modifying, and issuing performance plans; preparing performance improvement plans; and initiating performance-based actions.
• Utilizes legal research methods, information gathering techniques, and analytical skills sufficient to locate, interpret, and analyze for applicability and appropriateness, precedent and substantive decisions, and/or legal opinions that various courts and administrative bodies have rendered. Maintains expert knowledge of employee and labor relations practices and policies through extensive review of FLRA (Federal Labor Relations Authority), FSIP (Federal Service Impasses Panel), OPM (Office of Personnel Management), OGC (Office of General Counsel), and MSPB (Merit Systems Protection Board) issuances and decisions, the contract, case law, policies, and precedents. Develops and issues Service-wide program guidance relative to changes in case law, policy, and strategy.
• Receives, researches, analyzes, and coordinates allegations of Unfair Labor Practices (ULPs) and resolves when possible. Receives and reviews requests for petitions from labor organizations. Independently conducts and/or serves as project leader of a team in the study of major and highly-complex/controversial employee and labor relations' issues including grievances, misconduct, poor performance, unfair labor practice charges, MSPB appeals, Equal Employment Opportunity (EEO ) complaints, Office of Special Counsel (OSC) cases, settlement agreements, adverse actions, information sharing, contract interpretation, training, and preparation and conduct of contract bargaining. Develops and recommends improvements in policy, negotiated contracts, and negotiating techniques. Analyzes top management plans and initiatives to identify issues that affect Service-wide policies and/or are precedent-setting in nature. Prepares proposed changes in program policies for agency consideration.
• Participates in high-level technical discussions with representatives from HCO, Workforce Relations Division, Embedded Human Resources, GLS (General Legal Services), Treasury, and/or other agencies concerning significant program issues, development of regulations, and the application of precedent/unique approaches and strategies to extremely difficult problems and situations. Acts as a technical advisor for the IRS at formal and informal proceedings, developing the IRS's position and, when necessary, represents the IRS along with legal staff before administrative adjudicative bodies.

The major duties for these positions are:

1. Cultivates partnerships and collaborates with state and local government partners to support the development and expansion of conservation and outdoor recreation areas and opportunities.
2. Identification and analysis of community needs, resources, and problems, and assist local and state officials and citizens to make decisions on goals, policies, priorities, plans, programs, and methods of implementation; Must work through established local, regional, State, and Federal agency policies to develop community assistance goals, and the provision of public outdoor recreation facilities; The preparation of comprehensive, statewide short- and long-range development plans for outdoor recreation facilities and resources based on community needs, program priorities and available funds.
3. Help officials responsible for decisions to obtain a comprehensive view of problems and operations, to be aware of the range of alternative solutions, and understand the relationship and long range impact of present decisions; work with the physical, climatic, economic, social, political, and financial conditions in communities, the process of change, and the policy questions related to guiding that change.
4. Supports program reviews for consistency with applicable laws, regulations, program policy, guidance, and procedures.
5. Coordinate planning activities and programs at and between several jurisdictional levels (local, regional, State, and national); and maintain an overview and evaluate policies and planning documents after initial application to update them or to suggest other approach; Coordinating programs and projects with other Federal, State, and local agencies, public officials, historic preservation offices, local developmental authorities, and other affected non-Federal organizations.

As a Biological Science Technician your duties will include, but are not limited to, the following:

• Participating in multi-faceted wildlife studies, including carrying out a variety of research and survey methods, analyzing established data, and monitoring environmental elements related to conservation, management, and/or control of wildlife.
• Surveying and observing avian populations, looking for abundance, behavior, habitat, sex and age structure, and seasonal movements.
• Assisting in collecting data on hatchery populations to study health and propagation methods.
• Participating in multi-faceted plant studies, including carrying out a variety of research and survey methods, analyzing established data, and monitoring environmental elements such as temperature, humidity, etc., and how it impacts plant health.
• Surveying locations for invasive species populations and working with biologists to outline a plan to minimize or remove invasive species.

Multiple positions will be filled at multiple locations. Pay rates, start dates and amount of travel required will vary based on duty location. These seasonal positions cover plant-related work in three different fields:
Klamath Inventory and Monitoring Network: Ashland, OR (GS-06,7 only) NOT a telework eligible position, You may be expected to travel for this position up to 16 nights/month, Regular Drivers License required.
Sequoia and Kings Canyon NP : Sequoia and Kings Canyon, CA Telework eligible position with supervisors approval, You may be expected to travel for this position up to 15 nights/month, Regular Drivers License required.
Mount Rainier NP : Longmire, Ashford and Packwood, WA (GS-06,7 only) Telework eligible position with supervisors approval, You may be expected to travel for this position up to 22 nights/month, Drivers License may be required.
North Cascades NP: Marblemount, WA Government housing may be available, You may be required to travel overnight away from home up to 22 nights per month, Drivers license, may be required.
Olympic NP: Port Angeles WA (GS-07 Only) Not a telework eligible position, You may be expected to travel for this position up to 3 nights/month, Drivers license MAY be required.
Yosemite NP: Yosemite, CA Telework eligible position with supervisors approval, You may be expected to travel for this position up to 16 nights/month, Drivers license MAY be required.

• Lead Field crews to implement vegetation and ecological restoration project work.
• Make field observations of natural resource conditions. Record all data collected and ensure adequate quality control. Perform routine and recurring testing of collected samples.
• Utilize a variety of computer programs to compile, reduce, store, retrieve, and report data and other resource management information.
• Conduct routine resource monitoring programs for evaluating rare, threatened and endangered plant species, vegetation communities, population dynamics, ecosystem relationships, and public health/safety issues. Carry out a variety of field activities such as the plant surveys, control of non-native and invasive plant or insect species, revegetation, and enhancement of native plant populations.
• Utilize databases to enter and organize collected field data and uses standard statistical methods in the preparation of draft reports.
• Assist in preparing reports, plans, and guidelines. Maintain and organize computer databases.
• Install, operate, and maintain resource management equipment. Perform equipment inventories, evaluate quality assurance compliance, order and calibrate parts and equipment/supplies.
• Provide training to others involved in resource management projects and field research.

• Assist staff in planning field research and resource monitoring programs. Schedule, coordinate and carry out a variety of field activities.
• Develop and using databases to enter, organize and perform preliminary analysis of collected field data using standard statistical methods.
• Provide work direction and guidance to lower graded technicians, volunteers, or YCC enrollees.
• Assist in preparing draft news releases and provide information to individuals, local organizations and schools.

• Coordinate the implementation of scientifically credible ecological restoration or vegetation projects
• Collect, maintain, summarize, and report on natural resource data in order to ensure highly credible data acquisition and reporting
• Provides advice, assistance, training to field crews, students, student conservation assistants, and volunteers involved in resource management projects and field research.
• Assist staff in planning field research and resource monitoring programs. Schedule, coordinate and carry out a variety of field activities.

Duty Locations:
Klamath Inventory and Monitoring Network: Ashland, OR (GS-5 only) No government housing available, You may be required to travel overnight away from home up to 15 nights per month, Regular Drivers License required.
Sequoia and Kings Canyon NP: Sequoia and Kings Canyon, CA Government housing may be available, You may be required to travel overnight away from home up to 15 nights per month, Regular Drivers License required.
Mount Rainier NP: Longmire, Ashford and Packwood, WA (GS-05 only) Government housing may be available, You may be required to travel overnight away from home up to 22 nights per month, Drivers License may be required.
North Cascades NP: Marblemount, WA (GS-5 only) Government housing may be available, You may be required to travel overnight away from home up to 22 nights per month, Drivers license, may be required.
Olympic NP: Port Angeles WA (GS-05 Only) Government housing may be available, You may be required to travel overnight away from home up to 4 nights per month, Regular Drivers License required.
Yosemite NP: Yosemite, CA Government housing may be available, You may be required to travel overnight away from home up to 15 nights per month, Drivers License may be required.

At the GS-04 level: You serve as a crew member on invasive plant control and ecological restoration projects in the front country or wilderness areas. Duties include:

• Assisting in the implementation and monitoring of restoration, re-vegetation, and long-term monitoring projects for front country and wilderness restoration programs.
• Identifying vascular plants to species level using dichotomous keys.
• Assisting with leading volunteers.
• Assisting with photo documentation of projects.
• Using a variety of computer programs including Microsoft Office software.
• Assisting in presenting educational programs to staff, volunteers and the public.
• Plant and tend native plants. Includes watering plants and collecting and distributing mulch.
• Collect and distribute native plant seed.

• Assisting in the implementation and monitoring of restoration, re-vegetation, and long-term monitoring projects for front country and wilderness restoration programs.
• Using GPS to map vegetation and other features.
• Identifying vascular plants to species level using dichotomous keys.
• Leading volunteers.
• Photo documentation of projects.
• Using a variety of computer programs including Geographic Information System (GIS) software to compile, and report data and other resource management information.
• Compiling and presenting educational programs to staff, volunteers and the public.
• Plant and tend native plants. Includes watering plants and collecting and distributing mulch.
• Collect and distribute native plant seed.

These positions are in the division of Visitor and Resource Protection. Incumbents are assigned to the Preventive Search and Rescue (PSAR) program under Yosemite Emergency Services. PSAR rangers are based in the Yosemite Valley with patrol locations throughout the park.

The PSAR program aims to reduce injuries and fatalities in Yosemite through public outreach, including social media, formal presentations, and relevant and timely signage. PSAR rangers conduct informal public outreach while on day hikes, overnight patrols, and staffing information tables. Rangers provide visitors with information on current conditions, help with trip planning, and discuss potential safety concerns. They help enforce park regulations through education. PSAR rangers also provide oversight for the daily activities of PSAR interns and volunteers.

PSAR Rangers participate in Search and Rescue and Emergency Medical response. They are responsible for maintaining PSAR, SAR, and EMS equipment and vehicles. PSAR Rangers may participate in advanced training such as Technical Rope Rescue or Aviation training based on their prior training and experience. As part of the all-hazard emergency response team PSAR rangers may be required to drive an ambulance.

Physical Demands: The work involves extensive periods of standing and walking, in some cases over rough surfaces or inclines, carrying backpacks, tools, rescue equipment, etc.

Work Environment: The work is performed in settings in which there is regular and recurring exposure to moderate discomforts and unpleasantness, e.g., high or low temperatures and adverse weather conditions.

This announcement may be used to fill additional positions if identical vacancies occur within 90 days of the issue date of the referral certificate.

Yosemite National Park, California, known worldwide for its spectacular natural beauty is the backdrop for this position. Sitting astride the Sierra Nevada Mountains, the park covers 1,182 square miles of varied wilderness ecosystems, from river valleys to alpine meadows to lofty 13,000 foot high peaks. Yosemite Valley is located 208 miles from San Francisco, 81 miles from Merced, and 94 miles from Fresno. Shopping, medical, postal and laundry services are available in the park. Elevation at the Valley floor is approximately 4,000 feet and 2,200 feet in El Portal. The park is open year-round with the majority of activities occurring during the busy season March through October.