Total 72 Customer Service job vacancies in Rockford, Illinois

• YOU WILL/MAY:
• Ensure that regulated establishments produce a safe product by executing appropriate inspection methods, determining non-compliance with regulatory requirements, documenting noncompliance and initiating enforcement actions, where warranted.
• Verify that meat and poultry slaughter and/or processing establishment's Sanitation Standard Operating Procedures (SSOP) and Hazard Analysis and Critical Control Point (HACCP) Plans meet regulatory requirements.
• Execute Sanitation Standard Operating Procedures (SSOP) and Hazard Analysis and Critical Control Point (HACCP) Plans effectively to prevent unsanitary conditions and adulteration of product.
• Review records, observe plant operations and conduct hands-on verification to ensure compliance with regulatory requirements and prepare detailed documentation (Non-Compliance Records) of non-compliance with regulatory requirements.
• Determine when regulatory control action is necessary. You will assess whether the plant's corrective or preventative actions are acceptable and effective, if there are trends in noncompliance, or if an enforcement action is warranted.
• Conduct regulatory oversight activities inside plants in matters relating to other consumer protections (e.g., economic adulteration and misbranding).
• Have contact with plant managers, owners and others to explain legal and regulatory requirements, discuss operation of the plant's SSOP, HACCP plan and other food safety programs.
• Communicate and defend determinations on non-compliance issues and discuss plans for addressing non-compliance.
• Work with a variety of individuals to resolve problems, clarify differences of interpretation concerning HACCP and other food safety or consumer protection requirements.
• Advise other Agency inspectors, supervisors and officers on inspection and enforcement matters for which you are involved.
• Conduct various samplings, surveys and tests to obtain pertinent data on potential problem areas, industry trends, or other issues of current interest to the Agency.
• Be involved in performing health and safety verification sampling and tests for detection of specific microbes (e.g., salmonella, listeria, etc.), residues or contaminants.
• Assure that products approved for import are in full compliance with all applicable Federal regulations governing the importation of meat and poultry products.
• Authorize entry of all meat or poultry products considered to comply with Federal regulations or refuse entry of any products which violate any of the requirements for admission into this country.
• Coordinate with other Federal agencies (e.g., the Animal and Plant Health Inspection Service (APHIS) and U.S. Customs and Border Protection (CBP) on such matters as animal health restrictions and refused entry lots.

The incumbent reports to the Chief of the service. Participates actively in the management of the office of the Section Chief Nurse by performing a wide range of administrative, analytical, and budgeting functions using office automation systems, which generate output of reports, database management, word processing, administrative forms, and organizing logistics for meetings and programs.

• Designs, organizes and maintains data bases and filing systems.
• Compiles and prepares weekly, monthly, quarterly and annual schedules and reports related to the operations of the Program(s).
• Analyze existing or proposed internal reports to ensure procedures are followed.
• Maintain master files of standard operating procedures & assigns the standard operating procedures number corresponding with the applicable regulation.
• Responsible for the overall coordination of all computer information needs for current and on-boarding employees.
• Prepare agendas, attends, and transcribes minutes for meetings.
• Review proposed directives/policies to ensure proper arrangement, format, and consistency with existing directives, as well as their proper distribution.
• Assist Nurse Recruiter by providing documentation needed for in-processing and orientation activities for all incoming staff (students, residents, and fellows).
• Serve as purchase card holder.
• Determine entries required and performs accounting and coding functions.
• Administer patient satisfaction and other related surveys to patients in the assigned Program(s).
• Other data collection practices as assigned by the Supervisor.
• Design and implement methods and procedures which facilitate the completion of administrative responsibilities with a minimum expenditure of time.

Work will primarily encompass providing administrative support to an assigned clinic, however, other assignments at this level may include, but may not be limited to providing staff coverage to other primary care and specialty care clinics.

Major duties:

• Coordinates with the patient care team to review clinic utilization to ensure the clinic set-up is closely monitored to effectively support the needs of the clinic and to make any necessary adjustments.
• Reviews and follows up on open encounters and return to clinic orders daily.
• Develops and maintains effective and efficient communication with the patients, including facilitating/processing secure messages through My HealtheVet (MHV), with the interdisciplinary team, with VA medical centers, and other agencies.
• Processes delinquent recall reminders and contacts patients for scheduling into the primary care, specialty, and mental health clinics.
• Utilizes computerized programs and databases such as VS GUI, Scheduling Manger, Insurance Capture Buffer (ICB), Veterans Health Information and Technology Architecture (VistA), VetLink, Computerized Patient Record System (CPRS) and other enterprise systems to enter, modify and retrieve sensitive information and various data into or from electronic medical records, scheduling systems and/or reporting formats.
• Explains the VA's mandate to collect insurance information to veterans, their families, and other eligible patients.
• Screens/receives phone calls in a courteous and timely manner, determines the nature of request and provides the information desired using privacy rules and established clinic processes.
• Responsible for following through on providers' orders including scheduling appropriate consultation requests, labs, x-rays and various other specialty clinics available at the CBOC.
• Schedule all appointments with the patient's input, either in person or by phone.
• Participating in team huddles daily and team meetings weekly to plan and manage patient care.

• Maintains records and documentation.
• Authorizes and audits travel vouchers.
• Coordinates travel advances.
• Maintains liaison with Fleet Services Representatives.
• Functions as a liaison with OHR to initiate recruitment for new or vacant positions.
• Compiles staffing projections for use by the Resource Manager.
• Provides staffing reports for higher management.
• Monitors time and attendance reports.

WHAT IS THE TS - NON SERVICE CENTERDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Customer Assistance, Relationship and Education - Distribution - Correspondence Production Services - Operations - Bloomington

The following are the duties of this position at the full working level.

• Activates, monitors, and controls job distribution and resource allocation for special processing requirements to link internal operating systems and utility programs with application programs, peripheral equipment, teleprocessing and input/output channels.
• Monitors systems status and performance, observes and responds to system messages, and defines, isolates, and resolves a wide range of common equipment and operating problems, failures and malfunctions. Assists in developing new or revised operating procedures.
• Run and monitor test programs to identify problems or potential for obvious problems such as memory overload. Corrects or adjusts priorities and work flow by reconfiguring equipment.
• Performs other duties as assigned.

WHAT IS THE TAXPAYER SERVICES DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
TAXPAYER SERVICES CUSTOMER ASSISTANCE, RELATIONSHIP ASSISTANCE
Distribution - Correspondence Production Services - Operations - Bloomington

The following are the duties of this position at the full working level.

The incumbent performs very heavy manual labor including lifting and moving very heavy furniture, equipment, supplies and outgoing mail through confined spaces at a Correspondence Production Services site. Duties are as follows:

• - Uses weight-handling equipment including fork-lifts and pallet jacks and moves forms, supplies, equipment and finished mail to and from a warehouse or staging area. Delivers positions and stacks boxes, trays, and pallets of materials safely and effectively in storage and work areas. Operates packaging equipment such as banding, shrink wrap machines, straps, and wraps packages, mail trays, and pallets for shipment.
• Loads stock in staging areas and inserts equipment according to established procedures. Assembles mail trays onto pallets for shipment according to established procedures. Cleans office and light industrial space, equipment, machinery and floors as directed. Takes inventories of quantities of specific forms and materials by counting boxes or pallets as requested.
• Verifies physical inventory accuracy against inventory records and identifies differences. Follows appropriate procedures when moving stock and materials to maintain accountability of these items. Pulls items using appropriate equipment and delivers them to specified locations. Performs minor maintenance and repairs on office furniture and equipment using common hand and power tools.
• Operates office equipment such as a table-top folder and inserter, mail meter or photocopier. Disposes of materials and used items through shredding, recycling, or waste disposal according to established procedures.
• Unpacks cartons by hand or using simple hand tools. Loads and unloads mail/supplies on trucks. Performs other duties as assigned.

WHAT IS THE TAXPAYER SERVICES DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
TAXPAYER SERVICES CUSTOMER ASSISTANCE, RELATIONSHIP AND EDUCATION
Distribution - Correspondence Production Services - Operations Bloomington

The following are the duties of this position at the full working level.

The incumbent performs very heavy manual labor including lifting and moving very heavy furniture, equipment, supplies and outgoing mail through confined spaces at a Correspondence Production Services site. Duties are as follows:

• - Uses weight-handling equipment including fork-lifts and pallet jacks and moves forms, supplies, equipment and finished mail to and from a warehouse or staging area. Delivers positions and stacks boxes, trays, and pallets of materials safely and effectively in storage and work areas. Operates packaging equipment such as banding, shrink wrap machines, straps, and wraps packages, mail trays, and pallets for shipment.
• Loads stock in staging areas and inserts equipment according to established procedures. Assembles mail trays onto pallets for shipment according to established procedures. Cleans office and light industrial space, equipment, machinery and floors as directed. Takes inventories of quantities of specific forms and materials by counting boxes or pallets as requested.
• Verifies physical inventory accuracy against inventory records and identifies differences. Follows appropriate procedures when moving stock and materials to maintain accountability of these items. Pulls items using appropriate equipment and delivers them to specified locations. Performs minor maintenance and repairs on office furniture and equipment using common hand and power tools.
• Operates office equipment such as a table-top folder and inserter, mail meter or photocopier. Disposes of materials and used items through shredding, recycling, or waste disposal according to established procedures.
• Unpacks cartons by hand or using simple hand tools. Loads and unloads mail/supplies on trucks. Performs other duties as assigned.

Major Duties:

Previous Administrative work experience is preferred (not required).

• Coordinates and implements the National Transit Program.
• Tracks the daily operations of the parking structure/garage for the Medical Center.
• Signs up and withdraws employees for the parking garage program and submits paperwork to payroll to start or stop their deductions.
• Conducts a parking garage audit once a month to ensure the parking garage is not over capacity.
• Tracks vehicles and makes sure that employees are not misusing/abusing parking privileges that is intended for the patients or programs that would receive free parking.
• Attends New Employee Orientation twice a month for the new employees that are hired to educate them on the Transit Benefit/Parking Program.
• Prepares and distributes written information to inform employees of program options.
• Develops methods to improve employment policies, processes, and practices, and recommends changes for the transit and parking program.
• Performs timekeeping duties.
• Performs various Engineering administrative tasks.
• Performs other related duties as assigned.

As a POWERED SUPPORT SYSTEMS MECHANIC (Title 32), WG-5378-8/10, you will perform duties involving the maintenance and repair of power ground and other support equipment used in aircraft servicing and repairs.

Major Duties - This is NOT an all-inclusive list:

• Troubleshoot deficiencies and repair flight critical equipment including lifting devices, turbine powered generators, towing devices and auxiliary power units.
• Repair of power ground and other support equipment used in aircraft servicing and repairs.
• Knowledge of mechanical, electrical, pneumatic and hydraulic systems and components related to electrical power production equipment and aircraft arresting systems.
• Trouble-shoot equipment and determine the extent of repairs as well as the parts required.
• Troubleshoot, tune-up and adjust of internal combustion and turbine engines, fuel controls, carburetors, clutch linkage, brakes and other mechanical links that utilize common hand tools and a variety of test equipment.
• Troubleshoot, repair, overhaul, or rebuild diesel or gasoline engines, generators, starter motors, carburetors, associated generating and distributing equipment and aircraft arresting systems.
• Read and apply technical manuals, wiring diagrams, schematic drawings and to measure and work.
• Maintain records and equipment log books.
• Preventive maintenance and servicing of equipment including repairing and replacing tires, lubrication, oil changes, replacing air, fuel and oil filters, checking fluid levels.

• Receives telephone calls and visitors to the clinic, determines the nature of call or visit, obtains identifying information, and verifies the patient's eligibility for treatment. and updates the existing medical record or prepare new record.
• Schedules appointments, completes the client admission forms. Screens/Updates the existing medical record or collects sufficient information to prepare new record. Reviews discharge information or handouts with client.
• Maintains clinic exterior, reception area and exam rooms to ensure general cleanliness (to include cleaning urine, feces and blood). Dispenses medications, annotates prescriptions and refills prescriptions accordance with polices and procedures
• Completes bi-weekly payroll reports. Prepares and submits required end of month reports. Assists with preparation of the yearly clinical budget. Initiates personnel actions at the direction of management. Monitors and replenishes inventory.
• Receives payments for services rendered. Balances cash and checks daily; makes daily bank deposit. Monitors and replenishes inventory. Serves as clinic ordering official and Government Purchase Cardholder. Processes purchasing documents.

• Selection can be made at any grade level: GS-05, GS-06, or GS-07. Grade determination will be set based on qualifications.
• Duties and responsibilities will vary depending on the level of the position, however you will be trained to develop into a full performance GS-07. Various duties may include:
• Monitor mandatory training for branch personnel and provide direction and assistance on completing training actions.
• Maintain calendar of supervisor's activities such as conferences, meetings, or other functions.
• Initiate a variety of personnel actions, annual performance ratings, and new employee orientation.
• Work with supervisors to develop and update training budget.
• Maintain property inventory for management/branch.
• Serve as the company cardholder for the branch.

• Selection can be made at any grade level: GS-05, GS-06, or GS-07. Grade determination will be set based on qualifications.
• Duties and responsibilities will vary depending on the level of the position, however you will be trained to develop into a full performance GS-07. Various duties may include:
• Monitor mandatory training for branch personnel and provide direction and assistance on completing training actions.
• Maintain calendar of supervisor's activities such as conferences, meetings, or other functions.
• Initiate a variety of personnel actions, annual performance ratings, and new employee orientation.
• Work with supervisors to develop and update training budget.
• Maintain property inventory for management/branch.
• Serve as the company cardholder for the branch.

As a FIREFIGHTER (HAZARDOUS MATERIALS TECH/BASIC LIFE SUPPORT) (Title 5), GS-0081-7, you will serve as a Firefighter (Hazardous Materials Technician/Basic Life Support) assigned to a crew engaged in airfield and structural firefighting and crash-rescue operations.

Major Duties - This is NOT an all-inclusive list:

• Perform hazard and risk assessment and conduct a complete incident analysis.
• Conduct immediate incident surveys to completely identify materials involved, determines specific HAZMAT that have been released, analyze surrounding conditions to identify the materials and containers involved; predict behavior of a material and/or container and recommend mitigation actions.
• Establish on scene control procedures, including control zones and decontamination processing.
• Employ HAZMAT response procedures and equipment, including liquid splash and vapor protective clothing, self-contained breathing apparatus, spill containment materials, and extinguishing agents.
• Prepare incident reports and documentation.
• Maintain and decontaminate HAZMAT equipment and supplies.
• Initiate established medical protocols in providing basic life support.
• Conduct initial and on-going patient assessment and physical examination.
• Perform cardiopulmonary resuscitation (CPR) and automatic external defibrillation (AED).
• Employ a variety of established emergency medical techniques, methods, and equipment to stabilize the patient for transport.
• Drive and operate firefighting vehicles, such as pumpers, aerial ladder trucks, and Airport Rescue Fire Fighting (ARFF) vehicles.
• Operate pumps, foam generators, boom and groundsweep nozzles, and other similar equipment.
• Drive to the scene of the fire following a predetermined route or selecting an alternate when necessary and positions vehicle considering factors, such as wind direction, sources of water, hazards from falling structures, location of armament on aircraft, etc.
• Maintain constant awareness of levels in self-contained breathing apparatus and warns other firefighters when tanks are close to empty.
• Perform crash-rescue and firefighting duties involving air traffic or support operations where hazardous conditions are such that the expectancy for fire is high and potential for becoming destructive is great.
• Perform work at airfields handling aircraft (e.g., fighters, bombers, cargo, passenger) carrying large volumes of fuel, conventional and sometimes nuclear weapons, or highly flammable or explosive cargo; or handling a large number of air moves, or a moderate number involving pilot training, or other air moves with high crash or fire potential.
• Direct water through turrets and handlines to cool weapons and ammunitions during rescue.
• Perform structural firefighting duties for a variety of facilities, which may include large multistoried buildings, industrial areas, and/or base storage facilities.
• Perform structural firefighting duties at facilities which may be engaged in the production, storage, and testing of fuels, explosives, gases, or other chemicals and materials which are capable of producing extensive and hazardous toxicological, biological, or radiological products.
• Participate in controlling and extinguishing fires by operating hoses, ladders, and hydrants.
• Maintain firefighting equipment and fire station facilities.

• Carrying out activities and functions pertaining to one or more of the Urban and Suburban Agriculture program areas administered in the county.
• Interpreting and explaining procedures, program regulations and forms to producers and other agency personnel.
• Utilizing various web-based software applications to maintain producer data and processing automated forms.
• Using a high degree of initiative and judgment in planning and carrying out assigned tasks and resolving problems encountered.
• Serve as a central resource for expert guidance, coordination, and assistance at the county office level for assigned programs.

WHAT IS THE TAXPAYER SERVICES DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: Taxpayer Services Customer Assistance, Relationship and Education. - Distribution - Correspondence Production Services - Operations Bloomington.

The following are the duties of this position at the full working level:

• Plans, schedules, and controls the processing of tax data on major corporate and departmental computer systems.
• Analyzes and evaluates requirements for computer processing by identifying work flow and sequence equipment and capacity requirements, and job interrelationships.
• Reviews system reports and logs to identify scheduling conflicts, processing problems, or job failures and determines corrective action. Ensures correct restoration of data files and data bases at the proper restart point.
• Receives program additions, deletions and changes from programmers and various external sources. Evaluates systems change requests to determine modifications to existing set-ups, schedules, run streams, and dependencies with other systems and programs.
• May serve as OJT or formal classroom instructor.