Total 329 Customer Service job vacancies in Reading, RG1 5AN

ABOUT THE ROLEAs a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve. You'll assist with daily living, providing support and companionship and sharing great moments and memories too. It's a chance to bring your dedication and compassion to a fulfilling environment. Every day will be different, so you can expect to undertake work that's as varied as it is rewarding. As a Care Assistant, you could be doing anything from supporting residents with their food and drink and following care plans to ensuring that each of our residents has one-to-one time. It's an opportunity to put your skills to meaningful use and develop your career. ABOUT YOUTo join us as a Care Assistant you'll need to have some experience of caring for older people, a can-do approach and excellent communication skills. Your empathy and warm-hearted approach will shine through, but above all, you'll have the compassion needed to deliver the highest standard of care and support for all our residents. In return we'll provide all the training you need to thrive. REWARDS PACKAGE In return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all rolesAccess to wellbeing and support tools A range of retail discounts and savingsUnlimited referrals with our Refer a Friend' bonus schemeEmployee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

Interviews are due to be held on 5th November 2024.

Are you passionate about making a difference and enjoy working as part of a larger team?

Are you eager to use your skills to provide excellent care and progress your career?

An exciting opportunity has arisen for a full-time Service Manager within the Community Mental Health Services for Reading, based between our sites at Prospect Park Hospital and Reading University. The role will consist of managing the Mental Health Integrated Community Service (MHICS) and the Short Term Team (STT) to provide an At Place offer to those accessing MH services in the Reading area

The benefits of joining our team include excellent learning and development opportunities, competitive pay and leave arrangements, flexible working opportunities, advanced IT enablement and support, childcare vouchers and so much more.

Reading is a vibrant and diverse town situated to the West of London. It has all the bustle one would want from a large urban conurbation and the tranquillity afforded by the Thames and the surrounding countryside.
• The post holder will be part of the senior operational management team within the Reading community based MH service and will take a lead role in developing the ‘At Place’ offer and implementing the ‘One Team’ approach.
• The post holder will work alongside colleagues in delivering high quality services for adults with severe and enduring mental illness. They will help provide leadership and direction in developing the capabilities of the team, with a focus on maintaining performance within the team across all areas of performance monitoring.
• Applicants will need to be enthusiastic and able to work flexibly and reliably to provide clinical and leadership support for the At Place Team in order to contribute to the delivery of outstanding care to our patients.
• Applicants should have the ability to think calmly and logically under pressure and have a positive attitude to maintaining high standards of work at all times, and able to demonstrate excellent communication skills. You will be quick to adapt to new situations, be able to work as part of a team but also possess the ability to work unsupervised, using your own initiative.
• Strong organisation skills are essential as you will be responsible for arranging the daily operation of our At Place services working alongside the multi-disciplinary team

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:
• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

Your wellbeing is important to us. Some of the benefits of working for us include:
• Flexible working options to support work-life balance
• 27 days’ annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• ‘Cycle to Work’ and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites



The “must haves” for this role:

1. Degree in relevant health/social care or equivalent qualification
2. Minimum of 5 years experience working in a community mental health team setting at band 7 or above.
3. Evidence of CPD and relevant training.
4. Experience in managing serious incidents and situations concerning safeguarding, risk management, complaints and formal investigations.

For further information about the role, please see attached job description and person specification.

We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.

We are committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

We welcome a conversation about flexibility and any other questions you may have. Please don’t hesitate to call: Martin Gill on 01189605612 or email: reading.cmht@berkshire.nhs.uk (FAO Martin Gill) who’ll be delighted to help.

Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.


This advert closes on Sunday 13 Oct 2024

Proud member of the Disability Confident employer scheme

Your new company
As one of the most experienced and largest agents in the industry, they offer the finest experiences at the most competitive rates. Their team of specialists possess an unmatched enthusiasm for the service they provide and a commitment to exceptional customer service.

Office hours are 9am to 6pm Monday to Saturdays and 10am to 6pm on Sundays. - One in three weekends worked

Your new role

• Enthusiastically quote luxury travel experiences, leaving every potential client in awe of your friendliness, knowledge, and professionalism. Highlight our unbeatable prices and exceptional service promises.
• Promptly follow up with everyone who has received a quote but hasn't booked yet, using your persuasive skills to encourage them to make a reservation.
• Clearly explain reservation terms and conditions, collect payments, and meticulously ensure all elements of the holiday (accommodation, flights, activities, etc.) are accurately booked and charged. Pay special attention to dietary and mobility needs.
• Make precise amendments to client bookings as needed and relay details to our Customer Services team.
• Address any client questions with a deep understanding of our travel products, services, features, and pricing.
• Keep yourself updated with the latest travel industry trends, benchmarks, and best practices.
• Travel to various destinations to gain firsthand knowledge of our offerings, enhancing your sales skills and performance.

What you'll need to succeed

Previous customer service experienceHave your own car and a full driving licence.

Be based in ReadingGood telephone manner and interpersonal skills are imperative while dealing with clients who are high-net-worth individuals.

You must also have problem-solving skills, be a team player, have good time-management skills.

What you'll get in return

Basic annual salary of £24,500 per annum with OTE of £27,000 plus tax-free incentives.Progression opportunities after 2 successful years with the company.
23 days holiday a year
Free on-site parking


What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Description

Clinical Service Manager

Salary: Up to £45,000

Are you a compassionate and proactive Registered Mental Health Nurse (RMN) seeking an opportunity to lead and manage a multi-disciplinary team in delivering high-quality care to individuals with complex mental health conditions? If so, we have an exciting opportunity for you to join our client's team as a Clinical Services Manager. This role requires a strong clinical background, exceptional leadership skills, and a commitment to providing patient-centred care.

To be successful in this role, you will need:

• A Registered Mental Health Nurse (RMN) qualification and valid UK NMC Pin
• Extensive experience in working with individuals with complex mental health conditions.
• Proven leadership and management skills, including the ability to lead and motivate a multidisciplinary team.
• Strong understanding of clinical governance and quality improvement principles.
• Excellent communication and interpersonal skills, with the ability to build effective relationships with individuals, families, and external stakeholders.
• A commitment to promoting diversity, equality, and inclusion in all aspects of service delivery.

As a Clinical Services Manager you will get:

• Company pension scheme
• Life assurance
• Subsidised meals
• Onsite parking
• Well-being support
• Career development opportunities
• Childcare vouchers

As the Clinical Services Manager, you will be responsible for:

• Leading and managing a multi-disciplinary team of healthcare professionals to ensure the delivery of compassionate and person-centred care to individuals with complex mental health conditions.
• Overseeing the development and implementation of evidence-based care plans in alignment with best practice guidelines.
• Providing clinical guidance and support to nursing staff, including regular supervision and tailored training to promote professional development.
• Collaborating with external stakeholders, including community organizations and healthcare providers, to coordinate comprehensive care and support services for individuals with complex mental health conditions.
• Monitoring and maintaining high standards of clinical governance, ensuring compliance with regulatory requirements and professional standards.
• Contributing to the continuous improvement of services through the implementation of quality improvement initiatives and adherence to best practice guidelines.

Reference: WILL78872/DB

INDNUR

THIS ROLE IS AVAILABLE FOR QUALIFIED NURSES ONLY

About the Role

Join us as a Registered Nurse at Maria Mallaband Care Group, where you will be empowered to be your best self every day and experience firsthand the transformative power of your care.

As an advocate for our residents, you will play a crucial role in planning daily activities, creating tailored care plans, and ensuring individualised needs and choices are met. Your skills will shine as you champion dignity and safety, serve as a role model to your colleagues, and provide a true sense of purpose to those living with us.

Key responsibilities of the role include:

• Medication administration and care planning
• Providing physical, emotional, and spiritual support to our residents
• Ensuring principles of safeguarding are maintained
• Taking responsibility of shifts as Nurse in charge
• Team management and shift planning
• Infection prevention and control
• Liaising with General Practitioners and Multi-Disciplinary Teams
• Upholding clinical governance standards

About you

Being one of our Registered Nurses means demonstrating compassion, dedication, and commitment towards enhancing the quality of life for others. Your communication skills and attention to detail set you apart, and you continuously seek opportunities to learn and develop your clinical skills. You take every challenge in your stride and your goal is to always achieve the best outcomes.

Previous experience in the role is ideal but not required, and whether you’re a newly qualified nurse or an experienced professional, we are ready to stand by you and support you reach your career goals through tailored training and development.

A few things will be essential to be successful in this role, and these are:

• A Nursing qualification recognised by the UK NMC.
• A valid UK NMC PIN and registration to practice as Registered General Nurse(RGN)/Learning & Disability Nurse (RNLD)/Mental Health Nurse (RMN)
• Ability to perform physical tasks such as assisting residents with their mobility

To ensure we make safe recruitment choices for those in our care, the role will also be subject to Disclosure and Barring Service checks.

What we offer

Join us in our journey to become the best care provider in the UK and your employer of choice! You will be rewarded for everything you do and have access to some fantastic benefits, including:

• Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*
• Early Pay – Access to earned pay prior to payday
• Benefits platform – discounts across multiple retailers, leisure providers, hospitality etc.
• An exclusive discount on Tastecard - dine out with up to 50% off total food bill
• Free criminal record checks
• Pension Scheme with Nest
• Paid annual NMC renewal fee
• Flexible working patterns to suit your lifestyle
• Cycle to work scheme**
• Service recognition rewards
• Training support and development opportunities
• Employee Assistance Programme and Wellbeing support
• Discounted gym membership

To find our more about our rewards and what makes us great, visit Careers - Maria Mallaband (mmcgcarehomes.co.uk)

*Benefits require completion of a 12-week probationary period before they can be accessed.

**Benefit subject to deduction not taking colleague below National Living Wage

Our commitment to ED&I

We believe in fostering an environment that celebrates diversity, values, inclusivity, and equity, where everyone’s unique perspective is respected and appreciated. We are committed to providing equal opportunities to all, irrespective of age, gender, race, ethnicity, sexual orientation, or background.

Next steps

Ready to embark on a truly fulfilling career or to re-discover your passion? Apply today and become an essential part of our team, creating happier futures together for you and those in our care.

River View

River View Care Centre provides 24-hour nursing care, in addition to supporting those living with dementia and other long-term conditions. Conveniently located to nearby Tilehurst village, the home benefits from excellent local transport links and is easily accessible by train, bus and car. River View is divided into smaller accommodation units, offering an intimate friendly atmosphere where residents and carers get to know each other well and staff can tailor care to the individual and differing needs of residents. All 137 rooms are en-suite and are decorated with modern fixtures and fittings. The activity team provide a daily programme of activities and events that appeal to the hobbies and interests of residents including baking and arts and carts. The home hosts regular events inviting local community groups to the home and welcome entertainers for the enjoyment on all residents home on a regular basis. External trips out are also organised for residents, their families and friends.

Proud member of the Disability Confident employer scheme

Interviews are due to be held on 22 October 2024.

If you are looking to progress your mental health career pathway, we can offer you a great environment that will enable you to develop your skills, knowledge and confidence as an Advanced Clinical Support worker. Our flexible working patterns consisting of short days (7.5hrs), long days (12hrs) & nights (10.75hrs) give colleagues options that support an improved work life balance.

Snowdrop Ward provides care to adults with mental health conditions such as Bipolar affective disorder, depression, and schizophrenia. The Ward can support the needs of up to 20 patients in a caring and compassionate environment.

With experience working in a healthcare setting, you will hold a relevant healthcare qualification, including a BCS in Psychology or NVQ/Foundation Degree and demonstrate knowledge and skills gained as a senior support worker, an occupational therapy assistant or similar role.

Enthusiastic and with a passion for caring for patients with complex needs, you will have a warm personality and the resilience to help us transform our patients’ lives. Calm, confident and assertive in emotionally demanding situations, you will be astute at setting and maintaining professional boundaries.
• To contribute to the clinical management of designated service users, in assessing, planning, implementing and evaluating care. Participate in undertaking joint risk assessments and support the development and review of risk management and care-plans with patients and their carers to an identified group within their level of competency under the supervision of a registered professional.
• Support the admission and discharge process of patients by completing aspects of the process which they have been assessed as competent to undertake. This may include aspects of core assessment and supporting the team in MDT reviews.
• To identify opportunities for therapeutic activities and provide and supervise these as appropriate, providing emotional support and stability to patients through 1:1 and group work and ensuring effective engagement whilst maintaining professional boundaries.

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:
• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

Your wellbeing is important to us. Some of the benefits of working for us include:
• Flexible working options to support work-life balance
• 27 days’ annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• ‘Cycle to Work’ and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites



The “must haves” for you to be considered for this role:

1. Good general qualifications, including English and Maths at GCSE Grade C or above
2. It literate
3. Good oral and written communication
4. Previous experience of office work
5. Demonstrable understanding of an acute mental health environment

For further information about the role, please see attached job description and person specification.

We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.

We are committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

We welcome a conversation about flexibility and any other questions you may have. Please don’t hesitate to call: Humaira Javed on 0118 960 5210 or email: humaira.javed@berkshire.nhs.uk who’ll be delighted to help.

Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.


This advert closes on Wednesday 9 Oct 2024

Proud member of the Disability Confident employer scheme

Job Description

Nursery Practitioner (Level 3)

Salary: Up to £28,000

Full-Time Hours

We are looking for two enthusiastic and dedicated Level 3 Practitioners to join our client's dynamic early years team. As a Level 3 Practitioner, you will play a key role in providing high-quality care and education for young children in their nursery setting. Our client is offering a competitive salary with great progression routes. You will work 4x days a week with set shifts 7.30 - 6.30 so get to enjoy 1 day off in the week!

Qualifications

• Level 3 Early Years qualification or above
• Previous experience working in a nursery or early years setting
• Strong understanding of child development and early years curriculum
• Excellent communication skills and the ability to build positive relationships with children and families
• A passion for creating inclusive and diverse learning environments
• Paediatric First Aid qualification (desirable)

Benefits:

• Discounted childcare
• Company pension scheme
• Additional annual leave day for your birthday!
• Employee recognition scheme

Responsibilities

• Create a safe, nurturing, and stimulating environment for children to learn and grow
• Plan and implement a range of age-appropriate activities to support the development of each child
• Build strong relationships with children, families, and colleagues to provide a holistic approach to childcare
• Maintain accurate and up-to-date records of children's progress and development
• Uphold health and safety standards to ensure the well-being of all children in the setting
• Collaborate with colleagues to continuously improve the quality of care and education provided

If you are a dedicated and passionate early years professional with a commitment to promoting diversity, equality, and inclusion, we would love to hear from you.

Reference: WILL79117/EC

INDCHI

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

About the Role

About the Role

To help those we care for to live the most rewarding, engaging and fulfilling lifestyle that they are able to whilst meeting their needs in terms of the Mind, Body and Soul.

To support the planning, creation and delivery of a welcoming and inviting home-based Lifestyle Programme aimed at encouraging residents to participate and engage in a wide-ranging variety of activities. Offered as part of our groupwide More… Programme, the focus is on ensuring that resident interests and needs are met consistently and creatively whilst adapting to varying levels of physical and mental ability.

About You:

We provide full training, so we’d also love to hear from you whatever your background, it is just as important is that you’re organised, have great communication skills, and that you’re flexible enough to work shifts. We also believe in giving you a great career pathway, so maybe your next step might be Nurse Associate and we are committed to supporting you on your journey.

Knowledge / Experience:

An understanding of the role social interaction plays in the general wellbeing of people.

Ability to assist in the delivery of lifestyle sessions both on a group and individual basis.

Ability to assist in the development of strong community links and the delivery of successful events.

Ability to be adaptive and flexible to cover a range of responsibilities at short notice.

Ability to assist in consistent delivery and implementation of new concepts and ideas.

Demonstration of the potential to develop through the attainment of Lifestyle / Activities training and qualifications.

In return, we offer a fantastic range of rewards and benefits, including:

• Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*
• Early Pay – Access to earned pay prior to payday
• Benefits platform – discounts across multiple retailers, leisure providers, hospitality etc.
• An exclusive discount on Tastecard - dine out with up to 50% off total food bill
• Free criminal record checks
• Pension Scheme with Nest
• Flexible working patterns
• Cycle to work scheme**
• Service recognition
• Training support and development opportunities
• Employee Assistance Programme
• Wellbeing support
• Discounted gym membership

*Benefits require completion of a 12-week probationary period before they can be accessed.

**Benefit subject to deduction not taking colleague below National Living Wage

About Us:

We’re among the UK’s largest independent care providers, employing thousands of staff in over 80 homes across the country.

Investment in new technology and services is key to our reputation for high-quality care provision, as is our commitment to staff training programmes and our emphasis on progressive career paths.

Our vision is to be the best quality, most highly regarded Care Provider in the United Kingdom, and an employer of choice for care workers.

We truly understand…

That people are unique - this means everyone we care for is one of a kind, so we surround ourselves in their stories and we celebrate their individuality.

The importance of passion - it fills every one of us, it fuels our devotion for the people we care for, and it makes our homes happier.

That honesty is everything - no-one wants to think about the time when a loved one needs care, but we’ll be here to help when that time comes.

That happiness comes with openness - we proactively support new friendships, new discoveries and better ways of living as our residents enter the next chapter in their lives.

Apply Now

If you’re ready to start your journey as a Lifestyle Coordinator with Maria Mallaband Care Group please don’t delay and apply today!

River View

River View Care Centre provides 24-hour nursing care, in addition to supporting those living with dementia and other long-term conditions. Conveniently located to nearby Tilehurst village, the home benefits from excellent local transport links and is easily accessible by train, bus and car. River View is divided into smaller accommodation units, offering an intimate friendly atmosphere where residents and carers get to know each other well and staff can tailor care to the individual and differing needs of residents. All 137 rooms are en-suite and are decorated with modern fixtures and fittings. The activity team provide a daily programme of activities and events that appeal to the hobbies and interests of residents including baking and arts and carts. The home hosts regular events inviting local community groups to the home and welcome entertainers for the enjoyment on all residents home on a regular basis. External trips out are also organised for residents, their families and friends.

Proud member of the Disability Confident employer scheme

THIS ROLE IS AVAILABLE FOR QUALIFIED NURSES ONLY

About the Role

Join us as a Registered Nurse at Maria Mallaband Care Group, where you will be empowered to be your best self every day and experience firsthand the transformative power of your care.

As an advocate for our residents, you will play a crucial role in planning daily activities, creating tailored care plans, and ensuring individualised needs and choices are met. Your skills will shine as you champion dignity and safety, serve as a role model to your colleagues, and provide a true sense of purpose to those living with us.

Key responsibilities of the role include:

• Medication administration and care planning
• Providing physical, emotional, and spiritual support to our residents
• Ensuring principles of safeguarding are maintained
• Taking responsibility of shifts as Nurse in charge
• Team management and shift planning
• Infection prevention and control
• Liaising with General Practitioners and Multi-Disciplinary Teams
• Upholding clinical governance standards

About you

Being one of our Registered Nurses means demonstrating compassion, dedication, and commitment towards enhancing the quality of life for others. Your communication skills and attention to detail set you apart, and you continuously seek opportunities to learn and develop your clinical skills. You take every challenge in your stride and your goal is to always achieve the best outcomes.

Previous experience in the role is ideal but not required, and whether you’re a newly qualified nurse or an experienced professional, we are ready to stand by you and support you reach your career goals through tailored training and development.

A few things will be essential to be successful in this role, and these are:

• A Nursing qualification recognised by the UK NMC.
• A valid UK NMC PIN and registration to practice as Registered General Nurse(RGN)/Learning & Disability Nurse (RNLD)/Mental Health Nurse (RMN)
• Ability to perform physical tasks such as assisting residents with their mobility

To ensure we make safe recruitment choices for those in our care, the role will also be subject to Disclosure and Barring Service checks.

What we offer

Join us in our journey to become the best care provider in the UK and your employer of choice! You will be rewarded for everything you do and have access to some fantastic benefits, including:

• Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*
• Early Pay – Access to earned pay prior to payday
• Benefits platform – discounts across multiple retailers, leisure providers, hospitality etc.
• An exclusive discount on Tastecard - dine out with up to 50% off total food bill
• Free criminal record checks
• Pension Scheme with Nest
• Paid annual NMC renewal fee
• Flexible working patterns to suit your lifestyle
• Cycle to work scheme**
• Service recognition rewards
• Training support and development opportunities
• Employee Assistance Programme and Wellbeing support
• Discounted gym membership

To find our more about our rewards and what makes us great, visit Careers - Maria Mallaband (mmcgcarehomes.co.uk)

*Benefits require completion of a 12-week probationary period before they can be accessed.

**Benefit subject to deduction not taking colleague below National Living Wage

Our commitment to ED&I

We believe in fostering an environment that celebrates diversity, values, inclusivity, and equity, where everyone’s unique perspective is respected and appreciated. We are committed to providing equal opportunities to all, irrespective of age, gender, race, ethnicity, sexual orientation, or background.

Next steps

Ready to embark on a truly fulfilling career or to re-discover your passion? Apply today and become an essential part of our team, creating happier futures together for you and those in our care.

River View

River View Care Centre provides 24-hour nursing care, in addition to supporting those living with dementia and other long-term conditions. Conveniently located to nearby Tilehurst village, the home benefits from excellent local transport links and is easily accessible by train, bus and car. River View is divided into smaller accommodation units, offering an intimate friendly atmosphere where residents and carers get to know each other well and staff can tailor care to the individual and differing needs of residents. All 137 rooms are en-suite and are decorated with modern fixtures and fittings. The activity team provide a daily programme of activities and events that appeal to the hobbies and interests of residents including baking and arts and carts. The home hosts regular events inviting local community groups to the home and welcome entertainers for the enjoyment on all residents home on a regular basis. External trips out are also organised for residents, their families and friends.

Proud member of the Disability Confident employer scheme

Receptionist - Royal Berkshire Hospital - Fulltime Position Available

The post holder willberesponsible for the efficient running of our Primary Care Centre. As thefirst point of contact for patients attending ourdepartment, the postholderwillwelcomepatientson their arrivalandregisterthemonto the clinical databaseand respond to enquiries ensuring confidentiality isalways maintained.


Thispost requiresexcellentcommunication skillsand the ability to work under pressure using own initiative toprioritise patientswho require urgent attentionusing departmental guidelines.




• Welcomepatientsto theout of hours GP servicein a courteous and helpful manner trying to allay fears and anxieties that theymay have.

• Book patients onto theclinical database collecting all relevant information intimelyandaccuratemanner

• Be able todemonstrateindependent working while working in a constantly changing environment and without direct supervision but being able to ask the team for advice whenrequired.

• Be able to act on own initiative manage own daily workloadcomprisingof both routine and unpredictable/unplanned activities

• Undertakingappropriate clinicalobservations/vital signs


Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire.

We value diversity and are proud to be a Stonewall Top 100 Employer. We work hard to create an inclusive environment where you’ll be supported by friendly and professional colleagues to flourish.

Our values at Berkshire Healthcare:
• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

We welcome people who share these values to come and work for us.

Benefits of working for us include:
• Flexible working options to support work-life balance
• 27 days’ annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• ‘Cycle to Work’ and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites

If you share our values and would like to come and work for us, please submit your application as soon as possible as we'll occasionally close roles early that have a high number of applications.

The  “must haves” for you to be considered for this role: 
•  Previous experience of working in a healthcare environment
• Can work under pressure and remain calm
• Excellent communication skills

For further information about the role, please see attached job description and person specification.

We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.

We’re committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.


This advert closes on Wednesday 2 Oct 2024

Proud member of the Disability Confident employer scheme

Brighter Futures for Children


About us
Brighter Futures for Children (BFfC) is a not-for-profit company, owned by, but independent of, Reading Borough Council. As BFfC’s Independent Fostering Agency (IFA), we are very much part of the Reading Family. Our staff enjoy many of the same benefits as Council employees, including membership of the Local Government Pension Scheme and continuous service.



We are closely integrated with BFfC’s Children’s Social Care services and also work closely with partners in the local community and key organisations including Reading Borough Council, policy, public health and voluntary groups. We are members of the SESLIP (South-East Sector Led Improvement Programme) which is a DfE initiative aimed at improving the recruitment and retention of foster carers by local authorities. We also work closely with our local Foster Carers’ Association to hear the voice of Foster Carers, and this is central to shaping our service delivery.



Our main aim is to provide local foster placements for Reading Children Looked After, who need to live apart from their families, that protect and enhance the lives of these children, enabling them to lead happy, healthy and successful lives with dedicated Foster Carers.



About the Team/role

We are seeking to develop our IFA service in line with the changing expectations of the courts around permanence through fostering being a suitable long-term care option of Children Looked After, and the need to increase our in-house fostering resource and to reduce the numbers of children being placed away from the Reading area. 2024 will be an exciting time to join our IFA service and help us to shape its future development.



Joining our IFA will give you the opportunity to have a varied case load covering different aspects of carer recruitment and retention. This will include assisting with the preparation, assessment, supervision, support and ongoing training of Foster Carers. You will also contribute to the matching process and assist with placing children with Foster Carers, in accordance with the Agency’s ethos and guidelines. In addition, as part of our social work team you will help us to provide a level of out of hours support to our carers, on a rota basis, during the evening and at weekends, in order to assist them to maintain high standards of care for all children who are placed with them (an extra allowance is paid for this).


Job responsibilities:

To support the ongoing development of our IFA fostering service.
To assist with the recruitment of Foster Carers and support shared retention activities.
To actively participate in the recruitment, preparation and assessment of prospective Foster Carers.
To provide and deliver professional support and supervision to BFfC’s IFA’s foster carers in line with regulatory requirements, whilst always promoting the safe care and development of the looked after children/young people who are placed in their care.
To develop and maintain positive working relationships with children, their families and other professionals.
To keep up to date with contemporary issues in children’s social work / fostering, including legislation and evidence-based practice, and to attend relevant training and development opportunities.
To at all times comply with the Fostering Service Regulations, National Minimum Standards for Fostering and any other relevant legislation, policy and procedures.
To maintain accurate and timely case recording.
When working with foster carers and vulnerable looked after children/young people, to recognise safeguarding concerns, risk assess and monitor identified risks. Where necessary to escalate any safeguarding concerns in a timely manner and plan mitigating actions, complying with any child protection, and safeguarding requirements.



Essential Qualification/Experience:



Social Work Qualification – Diploma in Social Worker, BA or equivalent.
Social Work England (SWE) registration.
Able to understand and apply knowledge of the legal, social, economic, and ecological context of social work practice.
A good understanding of the range of issues relevant to fostering services, including relevant fostering legislation and standards.
Reasonable computer literacy, including the ability and confidence to use email, to access the internet, and to use basic IT systems to maintain electronic records.
A good understanding of safeguarding policies, in particular:
The role of the LADO
Handling Allegation/Standards of Care Management
Child Protection and Working Together.

Inclusion and Diversity

We want Brighter Futures for Children to be a great place to work and to ensure that our children, young people and families are represented in leadership roles and positions of power. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking.




We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our children, young people and families so that equalities and justice remains at the heart of everything we do.



Asking for Adjustments

Brighter Futures for Children is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions.




If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please let us know.



Closing date: 13 October 2024

Interview date: To be confirmed



We very much look forward to hearing from you!

Proud member of the Disability Confident employer scheme

Job Title: Technical Support Officer (Call Handling)
Salary: £13.47 P/H PAYE (Inclusive of Holiday Pay) | £15.28 P/H LTD Umbrella
Hours: 37 Hours Per Week
Type: Temporary Ongoing
Location: Reading, RG2
Start Date: ASAP
Work Pattern: Monday - Friday | 08:00am - 16:00pm and 09:00am - 17:00pm.

We are seeking a dedicated Technical Support Officer to join our client's Housing Property Services team. This role offers an exciting opportunity to be part of a dynamic environment, providing high-quality information and support to both internal and external customers. Your work will help ensure that housing repairs and maintenance services run smoothly and efficiently, contributing to the overall success of the department.

Key Duties and Responsibilities:

• Deliver excellent customer service through telephone, face-to-face, and written communication, ensuring that all enquiries are handled professionally and promptly.
• Process and manage work orders and job tickets from receipt through to job closure and invoicing.
• Provide administrative and technical support to the surveying team, including minute-taking and maintaining accurate records.
• Liaise with contractors, tenants, and other stakeholders to ensure that housing repairs and maintenance tasks are completed efficiently.
• Create and maintain written documents, letters, and technical reports as required.
• Support in the preparation of PowerPoint presentations and Excel spreadsheets for performance monitoring and reporting.
• Assist in the training of new staff and provide guidance to other team members.
• Manage database records and ensure data integrity, handling sensitive information with confidentiality.

Qualifications and Experience:

• Competent literacy and numeracy skills, with the ability to compose professional correspondence.
• Prior experience in large-scale data entry, administration, and customer service.
• Proficiency in using IT systems to update databases and produce reports.
• Strong organisational skills with the ability to meet deadlines and handle multiple tasks simultaneously.
• Call Handling/Customer Service Experience

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk

Housing Support Worker - Reading Job type: Permanent

Salary: £24,962 Per Annum (Base salary £23,962 + £1,000 Unsociable Hours). This role is also eligible for a one-off retention payment of £1,000 upon successfully completing 9 months service*

*The quoted figure is a full-time equivalent value, which will be pro-rated for part-time staff – subject to qualifying eligibility of service and not being under notice at the qualifying date.

Hours: Working hours are 8 hours per day, shift patterns and flexibility will be discussed during the interview. (The provision of the contract is between 08:00 and 22:00

Location: Reading

An enhanced DBS check will be required for this role.

Candidates are required to have a full driving licence and access to a vehicle for the purposes of undertaking the requirements of this role.

Nacro is a national Social Justice Charity with more than 50 years' experience of changing lives, building stronger communities, and working with stakeholders towards reducing crime.

Nacro deliver the Community Accommodation Support service (CAS) which is a national service across England and Wales. The service allows Courts to make greater use of bail by providing accommodation in the community with support for adult defendants who could not otherwise be bailed. CAS also provides support for adults released from Custody in the last three months of their sentence on Home Detention Curfew (HDC) and other Licence Orders.

The Team provides flexible and holistic support to Residents who have a wide range of support needs. We aim to support our Residents to find and keep a stable home at the end of their CAS-2 placement. You will manage a caseload of Residents and properties in your allocated area.

Duties and responsibilities include but are not limited to:

• Support clients to comply with the requirements of their HDC/Bail condition
• Producing a realistic and achievable Support Plan to include accessing and using housing and accommodation services to support move on to longer term accommodation.
• Ensure that all Support Plans and Risk Assessments are unique, inclusive and person-centred.
• Provide weekly support to Residents to engage with their support plan and contribute to the achievement of their objectives and aspirations.
• Support Residents to access Housing Benefit in the first instance to ensure that their tenancy is not put at risk with escalating rent arrear
• Manage properties within your area of responsibility to ensure they are being maintained to Decent Homes Standard by reporting repairs, and replacing furniture and equipment are required.
• Undertake basic cleaning tasks as required.

Key Responsibilities

• Plan and deliver effective, person-centred Support and Safety Plans
• Provide weekly support sessions (up to 2 hours per week) working with our Residents to achieve the goals identified on individual Support and Move On Plans
• Maintain up to date individual Resident records.
• Support Housing Benefit applications for each Resident.
• Complete referrals to specialist support agencies in the community as required
• Liaise with Partner Agencies such as The Probation and Prison Services, Courts, and Police where necessar
• Ensure that properties are always adequately equipped, maintained, furnished, and clean
• Empower and motivate Residents to identify and achieve desired outcomes
• Develop Move-on plans with Residents at the earliest opportunity, identifying realistic options for their future home.

What We Expect From You

• Ability to develop person centred support and move on plan
• Understanding of safeguard
• Ability to work with vulnerable adults with complex needs (such as substance misuse, physical health, mental health, seeking employment and housing support).
• Flexibility to travel within your allocated area for training and team meetings and be flexible to cover other local patches as required.
• Familiarity with computer-based packages

What you can expect from us

• A dynamic and supportive team who delivers results for the people we support every day
• The opportunity to work flexibly within the community as this role allows you to plan your own workload of support sessions and property visits
• A commitment to helping you learn and develop your career
• Excellent benefits including a great annual leave entitlement, an occupational sick pay scheme which exceeds statutory requirements, cycle-to-work scheme and many more.

This role requires regular travel across an allocated area and therefore, a Full Driving License and access to your own vehicle are essential. You will be able to claim mileage expenses from base location (to be ascertained) at 45p for every mile travelled.

An Enhanced DBS and Prison Clearance is required for this role. These will be completed as part of the Pre-Employment Screening process.

We are ready and waiting to receive your online application.

If you have any questions or would like to have an informal chat regarding the role, please email Julie.Bishop@nacrocas2.org.uk

Customer Service Advisor

Bradford

How would you like to work within a specialist department combatting Fraud and Scams that affect vulnerable customers every single day?

What about a rewarding role within a well-known Financial Services company that cares about their customers and supports them in their moments of need?

Our client is offering the opportunity to join their business on a temporary contract. If you are somebody that embodies customer service, empathy, patience and you have a passion for investigating problems to find solutions then we want to hear from you!

The Opportunity?

You will be working in the Fraud and Scams area of the business as a Fraud Advisor, supporting customers daily when they most need it. You will be speaking with individuals who are currently a victim of fraud or have fell victim to a scam. Full training is provided to ensure that you able to investigate these issues and secure positive outcomes while providing support to vulnerable customers at all times.

The key details!

• £16.77 per hour
• 6 month contract
• Hybrid working, 3 days a week in the office.
• Office based in Bradford city centre.
• Working 10:30am to 7pm, 5 days a week, Monday to Saturday.
• 11th November start date!

What you will be doing?

• Building natural rapport through great conversations with the ability to engage in a way that makes our customers feel protected and valued preventing fraud and scams
• Showing great personal resilience in the face of challenging customer situations to deliver great outcomes
• Championing customer experience, delivering a personal touch tailored to our customer's needs. Showing empathy and understanding, focused on the right outcome
• Developing and learning about the latest fraud and scams, sharing knowledge and experience to aid continuous development

What we ask from you?

• Exceptional listening and communication skills with the ability to show empathy in a customer situation
• Experience of working within a customer services role, previous contact centre experience is highly valuable.
• Strong teamwork ethic and highly motivated.
• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach to work
• Ability to grow, adapt and change accommodating business needs and priorities

What next?

If you are interested in this position, then please apply today and if suitable one of our Client Services Managers will be in touch to discuss your application.

Please note the start date for this role is Monday 11th November, with interviews being held from 30th September onwards.

This role is working for a Financial Services company and therefore will undergo extensive compliance checks, please consider this before applying.

This role is also being offered on a Hybrid basis with a non-negotiable 3 days per week of on site presence.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.