Total 671 Customer Service job vacancies in Nottingham, NG5 1PB

Hybrid Customer Sales Advisor

Minimum Requirements: 1 years targeted sales experience within the last 3 years.

Location: Hybrid, Central Nottingham location close to great transport links

Competitive salary and bonus: £23,000 plus average bonus earning potential up to £8,700 per annum. Uncapped bonus

Hours: 37.5 hours per week on a rotational shift pattern between the hours of 8am - 8pm, Monday to Sunday.

Start date: Regular start dates throughout November

Domestic & General are a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

Right now, we're recruiting Hybrid Customer Sales Advisors in a role that offers great work life balance with a relaxed hybrid working model. You get the benefits of working from home plus the opportunity to utilise a state-of-the-art and collaborative work space.

The role you'll do:

As a Customer Sales Advisor in our busy Inbound departments, you'll be the first point of contact for customers looking to deal with issues or register their appliances. Day-to-day, you'll:

• Build rapport with customers, get to know their individual needs and put their interests first.
• Use your sales and communication skills to upsell products
• Provide excellent customer service and resolve issues efficiently.

How you'll be rewarded:

• 33 days' annual leave (including bank holidays) - Additionally the option to buy 5 extra days each year
• Investment in your career - Development through ongoing coaching and clearly defined progression opportunities
• Employee discounts - Access to discounted Sky TV and mobile packages, and discounts for loads of online and high street retailers
• Sales bonuses - Each month you'll get the chance to earn some extra take home pay
• Health and Wellbeing - Discounted gym membership, help towards essential healthcare costs, including dental, optical, and physiotherapy
• Pension scheme - Matched employer contributions up to 5% of basic salary
• Life assurance - Employer funded cover of 4x basic salary
• A free annual D&G protection plan - Access to discounted rates for family and friends too
• Incentives - Regular incentives with amazing prizes to be won
• Employee assistance programme - Free support and advice on relationships, physical and mental health, financial assistance and more
• And many more benefits - Including travel loans, car leasing and Cycle to Work and Salary Finance schemes

What else to expect:

• In a 4-week training programme (Mon - Fri: 09:00 - 17:30) you'll learn our systems, meet your new colleagues, perfect your sales technique and learn what makes a great customer experience.
• Regular home working with a few office-based collaboration days each month
• We'll provide all the equipment you need, but you must have broadband access

The experience and skills you need:

• 1 years continuous and targeted sales experience within the last 3 years
• A driven mindset with strong customer service and sales skills and a love for hitting targets
• Experience of working autonomously or in a home-based position
• Great communication skills - you're at ease building rapport, listening to customers and demonstrating empathy when needed
• A team player committed to creating an excellent customer experience
• Unflappable and resilient attitude to juggle tasks

Immediate interviews available. Apply today to find out more.

Domestic & General is an equal opportunities employer, which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please note that we have a thorough referencing process, which includes credit and criminal record checks.

Domestic & General work in trusted partnership and are supported by Brook Street (UK) Limited with the recruitment process for our contact centre agents. Information collected from you in relation to your application will be accessed by Brook Street under a strict duty of confidentiality and Brook Street will be in direct contact with you in relation to any application made.

What skills and experience we're looking for

We have an exciting opportunity for an enthusiastic teacher to join our experienced and dynamic Social Sciences department. The post would suit an ECT or a more experienced candidate.

What the school offers its staff

Hall Park Academy is part of Redhill Academy Trust. The Academy is also a member ofRedhill College of Leadership and Developmentand as such there are excellent CPD opportunities and a chance to work alongside colleagues from other high-performing schools in the region. The Trust also leads the regionalTeaching School Hub, delivering local teacher training and the National Professional Qualifications for teachers.

Benefits

• Access to Teachers Pension Scheme
• Recognised continuous local government service
• The opportunity to be part of a highly supportive and ambitious team/school
• Cycle to work Scheme
• Commitment to employee Health and Wellbeing including Employee Assistance Programme
• Employee benefits platform

Further details about the role

For further details regarding this post or to request a visit please contact Miss Plaskitt,plaskittt@hallparkacademy.org.uk. To apply complete our on-line application form, please use the 'apply now' button. Please include the following in the additional information section of the application:

• Your reasons for applying for the role
• Your ideas on effective teaching and learning in Health and Social Care

If you have any questions or queries regarding the application process please contact the HR Team on hr@redhillacademytrust.org.uk.

As Redhill Academy Trust is committed to safeguarding children practices, any appointment will be subject to an enhanced DBS and Child barred list checks, candidate online search and successful references.

Commitment to safeguarding

As Redhill Academy Trust is committed to safeguarding children practices, any appointment will be subject to an enhanced DBS and Child barred list checks, candidate online search and successful references.

Job Title: Receptionist Responsible to: Reception Manager Responsible for: N/A Job Purpose: To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team Duties and Responsibilities Telephone Duties 1. Making appointments 2. Taking requests for prescriptions from housebound patients 3. Giving out results 4. Ambulance transport bookings for on the day service 5. Home visit requests 6. Deal with general enquiries and complaints 7. Contacting other providers Reception Duties 8. Register new patients and temporary residents, when required 9. Greet and direct patients and visitors 10. Making appointments 11. Handing out prescriptions 12. Ensure outstanding queries are explained and handed over to next shift, as necessary 13. Respond to needs of doctors and nurses during surgery 14. Collect payments from patients for non-NHS services 15. Deal with general enquiries and complaints Filing 16. Filing and retrieving paperwork as requested (eg. Lloyd George envelopes) Prescriptions 17. Dealing with requests for repeat prescriptions 18. Raising prescriptions as per Practice protocols 19. Dealing with queries relating to prescriptions General 20. Input and extract information from Practice computer system 21. Observe health and safety guidelines at all times 22. General housekeeping (e.g. keeping reception and waiting areas tidy) 23. Any other reasonable duties as necessary 24. Observe Confidentiality policy and guidelines at all times 25. Opening up / locking up of practice premises and maintaining security in accordance with practice protocols 26. Have an overview of admin tasks (eg. cytology admin, recalls)

Lecturers in Health & Social Care (permanent, full-time)

City Hub, Nottingham

Our greatest asset is our people. That’s why Nottingham College’s promise to you is vast. We believe in changing lives through excellence in education and employment.

We have exciting Full time & Part time opportunities for enthusiastic and innovative Lecturers in Health & Social Care to join our diverse, innovate team based at the brand-new City Hub campus.

You will be a responsible and confident teacher who has the skills to inspire both learners and colleagues, with an imaginative approach to teaching that generates creative lessons to fully engage and inspire 16-18 and 19+ students on courses ranging from L1 through to HE.

Experience in the following would be desirable:

· Working within the health and social care sector
· Experience of teaching CACHE/NCFE
· Working in the NHS with the ability to teach anatomy and physiology
· Sociology/Psychology teaching experience
The post will be shortlisted against the essential and desirable criteria at application stage from the person specification. The successful candidate will also have passion, drive, determination and vision that shine through to create outstanding learning opportunities. They will have excellent communication skills, have empathy, understanding and the ability to inspire and engage young people to excel and achieve their learning goals. The roles will also include additional duties such as pastoral support, progress monitoring and report writing.

We especially welcome those candidates that have experience working within the health and social care sector.

Please ensure that you have a look at this specification attached to the Role Profile and complete your application directly from this, as these specifications are an integral part of the selection process.

If you can inspire and motivate others, care passionately whilst challenging professionally, then this could be you next move!

Our values mean we work together, as One Team. As One Team in our commitment to creating an inclusive environment, promoting inclusivity and respect with a culture that supports our college community of staff and students to achieve their full potential and celebrate all aspects of diversity. Achieving our aim to be an employer of choice will be through striving to lead an environment that is free from discrimination, harassment, bullying and victimisation. We believe that a diverse workforce leads to an organisation that is more innovative, more creative and gets better results. We want our workforce to represent the diversity of the people and communities that we serve. We also want our workplace to be one where different experiences, expertise and perspectives are valued and where everyone is encouraged to grow and develop.

We are happy to consider any reasonable adjustments that successful candidates may need. Nottingham College is committed to safeguarding and promoting the wellbeing of our students and expects all staff and volunteers to share this commitment. Background checks including employer references and an enhanced DBS check will be required for this role.

Please note, should we receive a high volume of applications, we reserve the right to close the vacancy early, therefore recommend an early application.

Maintain high standards of nursing care under the supervision of a Registered Nurse and be personally responsible for your actions following the Trusts Policies and Procedures. Give and promote Health Promotion Education under the guidance of a Registered Nurse to the patient and carer in order to promote wellbeing and prevent further unnecessary hospital admissions. Ensure a high quality service is maintained by implementing Trust Clinical Governance Plans. Work as a member of the Multidisciplinary Team, and in conjunction with these other professionals promote a holistic model of care. Maintain accurate written and/or electronic records ensuring all legal requirements are met. Be prepared to work flexibly and to the needs of the service We recommend that all individuals employed in patient facing roles,or those located on a ward or department where patients receive a service should be fully vaccinated against COVID-19.

To take ownership of receiving and recording incidents and service requests, presented through a variety of mediums (face to face, phone, self-service, email) for a wide range of customers who use Nottingham University Hospital systems. To provide first line support via analysing and diagnosing as they are reported to the Service Desk, ensuring all relevant information is captured and recorded whilst resolving the majority of incidents at first point of contact using remote support tools where applicable to achieve this. Categorise and prioritise incidents and service requests ensuring all issues are resolved within contracted Operational Level Agreements (OLA). Having a broad understanding of all IT support services, this will make a Service Desk Analyst effective when making decisions to triage requests efficiently and appropriately. Managing end user expectations through a structured SLA and Priority system while providing meaningful updates and information throughout the lifecycle of the request. The incumbent will be expected to convey complex technical information to members of staff in a non-technical fashion. To ensure that incidents not resolvable at first-line are escalated to the appropriate second-line teams/3rd party suppliers for further investigation. To initiate procedures to contact off-site support and progress 3rd Party calls to completion. Communicate updates to users where appropriate, informing of progress, providing an estimated resolution time if possible. To initiate the appropriate IT escalation process and ensure the IT Service Operations Manager is updated regarding any unresolved issues; liaise with technical escalation teams, suppliers, and end users directly, either verbally or via email. To escalate existing logs in the system where customers have not received updates. To assist the IT Service Operations Manager in attaining to Key Performance Indicators (KPIs) set for the Service Desk. Collating information ready for analysis by other support teams or management. Monitor and highlight requests which could potentially breach service levels and proactively monitor progress of such requests. Be aware of and follow escalation procedures appropriately, ensuring senior management are made aware of any high priority issues that require the attention of specialist teams. Become familiar with the scope of the IT service by understanding the basic IT infrastructure and applications that are in use throughout the organisation. Develop excellent IT skills to provide 1st line support including the use of remote monitoring and administration software. Determine whether there are patterns emerging in the nature or characteristics of requests being logged and recommend remedial action. Any recurring problems should be flagged with senior management and the necessary actions completed on the call logging system. Make procedural recommendations to assist in the smooth running of the Service and assist with the development and maintenance of quality standards for the department. Participate in the rotational rota, covering the hours of 7.00 a.m. 6.00 p.m. Monday to Friday as outlined by the IT Service Operations Manager. Implement and adopt new ways of working to support our user base more efficient and effectively while focussing on improving the first-fix-rate of requests. Ability to lead on high priority incidents and requests to ensure a quick resolution or workaround. To maintain a professional service to all users of the Service Desk and to be proactive in your support of those users. To take ownership of customer feedback and to continue to look for ways to improve the service we give our customers reporting any complaints to the IT Service Operations Manager. To adhere to the Data Protection Act, confidentiality and Information Governance requirements of the hospital. Contribute to Service Desk service improvement. To be part of a 24/7 on call rota. Any other duties as determined appropriate by the IT Service Operations Manager and the Service Desk Team Leaders.

We are looking to recruit caring and enthusiastic healthcare assistants to join Ward Four at Clifton Hospital.

You need to have excellent communication skills, as our patients are often complex and require you to be patient and understanding.




You will be required to liaise with the multi disciplinary team to ensure needs are identified and communicated effectively so that safe decisions are made around patient care and discharge needs to promote safe and speedy discharges to an appropriate destination.

Our aim is to be a Centre of Excellence and we are proud of the care we provide. We want to continue to build on this by adding passionate, kind and caring people to our team with common goals - To use the latest pathways and evidence based care, using all the community therapy support networks available to give every patient the best opportunity to remain independent, safe and supported.

You will be encouraged and supported to gain new skills and to be actively involved in change improvement and being a champion for an area of care that you feel interested in. You should also be committed to and have evidence of continuing professional development.



Please note this vacancy may close early if a high number of applicants apply.

Working for Blackpool Teaching Hospitals NHS Foundation Trust will provide you with lots of opportunity to develop your skills and further your career.

As a Trust we are committed to:

Developing new roles and ways of working to ensure a flexible and innovative approach to staffing
Real equality of opportunity
Continual development and learning for all staff
Achieving a work-life balance

Maintain high standards of nursing care under the supervision of a Registered Nurse and be personally responsible for your actions following the Trust’s Policies and Procedures. Give and promote Health Promotion Education under the guidance of a Registered Nurse to the patient and carer in order to promote wellbeing and prevent further unnecessary hospital admissions. Ensure a high quality service is maintained by implementing Trust Clinical Governance Plans. Work as a member of the Multidisciplinary Team, and in conjunction with these other professionals promote a holistic model of care. Maintain accurate written and/or electronic records ensuring all legal requirements are met. Be prepared to work flexibly and to the needs of the service

We recommend that all individuals employed in patient facing roles, or those located on a ward or department where patients receive a service should be fully vaccinated against COVID-19.


This advert closes on Thursday 24 Oct 2024

Proud member of the Disability Confident employer scheme

Are you passionate about making a difference in the lives of others? Do you have a strong sense of empathy and a commitment to helping people in need? If so, we invite you to apply for the position of Social Work Assistant.

As a Social Work Assistant, you'll play a crucial role in supporting our social workers by providing direct assistance to clients, helping them access services, and ensuring they receive the care and support they need. You'll work with a diverse range of individuals, from children and families to the elderly and those with special needs, contributing to their well-being and improving their quality of life.

Key Responsibilities:

• Assist social workers in assessing client needs and developing care plans.
• Provide emotional support and guidance to clients.
• Help clients navigate available resources and services.
• Maintain accurate records and documentation.
• Coordinate with community organizations, healthcare providers, and other agencies.

Rate: £16.59ph

Location: West Bridgeford Area

What We Offer:

• A supportive and collaborative work environment.
• Opportunities for professional growth and development.
• The chance to make a meaningful impact every day.

Qualifications:

• A genuine desire to help others.
• Strong communication and organizational skills.
• Experience in social work or a related field is a plus.
• Ability to work well in a team and handle challenging situations with compassion.

Join us in our mission to make a positive difference in the lives of those we serve. Apply today and start your rewarding career as a Social Work Assistant!

Apply Now:

If this is something you are interested in, please get in touch! Send your CV across to macy.robinson@servicecare.org.uk

Duties include : Manage the reception desk ensuring surgeries run smoothly and efficiently Answering the telephone, taking messages, and passing them on appropriately Actioning any queries for repeat prescriptions in accordance with practice guidelines To provide point of contact for patients and to act as a focal point of communication between, patients, doctors, and other members of the Primary Health Care Teams Completing all reception/administration task as necessary Opening and closing the practice as and when necessary ensuring the reception, office and consulting rooms are prepared in readiness for the next session Photocopying, scanning, and shredding as requested Ensuring confidentiality is maintained at all times Having a thorough knowledge of all practice procedures and policies Working in accordance with written protocols Completing any tasks allocated by managers or GPs. Carry out system searches as requested Maintain waiting area and notice boards Attending team training events as part of ongoing development and training Assisting in the filing of medical records/results Attending protected learning time sessions when required Registering patients as per the practices policy and procedures Taking a lead role in a specialised area as part of ongoing personal developed as allocated by the practice manager Offer flexible cover for other staff sickness and annual leave

Job Description

Senior Mental Health Nurse

37.5 hours per week

Salary: £37,000 - £40,000

We are seeking a compassionate and dedicated Senior Mental Health Nurse to join our client's team. As a Senior Mental Health Nurse, you will play a crucial role in providing exceptional care to patients in an Acute and Psychiatric Intensive Care Unit (PICU). You will be a leader in the multidisciplinary team, providing support and guidance to junior staff while delivering high-quality, person-centered care to individuals with mental health needs.

Qualifications:

• Registered Mental Health Nurse qualification and valid UK NMC Pin
• Proven experience working in a mental health setting, ideally within an Acute or PICU environment
• Strong understanding of mental health conditions and their impact on individuals
• Excellent communication and interpersonal skills, with the ability to build rapport with patients and their families
• Ability to work effectively as part of a multidisciplinary team, demonstrating leadership and clinical expertise
• Commitment to providing person-centered care and upholding the highest standards of nursing practice

Benefits:

• Company pension scheme
• CPD funding and career progression opportunities
• Paid NMC renewal fees
• Enhanced maternity leave
• Onsite parking
• Subsidised meals

Responsibilities:

• Lead the nursing team in providing comprehensive care to patients with complex mental health needs
• Act as a role model and mentor, providing support and guidance to junior staff members
• Collaborate with other healthcare professionals to develop and implement individual care plans
• Administer medication and monitor the effects, ensuring the safety and well-being of patients
• Utilize therapeutic communication techniques to engage with patients and support their mental health recovery
• Maintain accurate and up-to-date patient records and contribute to the assessment and evaluation of care delivery

Reference: WILL79362/JG

INDNUR

What have Winnie the Pooh and great Care Organisations got in common?

A.A. Milne, who famously said:

"Organising is something you do before you do anything, so that when you do it, it is not all mixed up."

Care Coordinators and Home Care Branch Administrators, CQC Sharp Junior (or Middle) Managers looking for something a little different, read on...

Your next prospective employer strongly believes this and that great care begins with great organisation.

That being the case, you are hereby offered greater influence, greater earnings potential and greater job security if you successfully apply for this Care Coordinator position.

We can offer these things thanks to the backing of a multi-million pound turnover group of 5 care homes and a second Home Care Branch, that operate under a flat leadership structure.

That means you'll have the support of both a Registered Manager and their Assistant Manager and you'll also be in touch with the Senior Leadership team regularly too. In this position you'll learn and take your share of responsibility for:

• Care management
• Recruitment and
• Quality and compliance

Not only that, but as well as having a basic salary of up to £30k per annum for the Care Coordinator responsibility, you'll also get a discretionary 4 figure annual bonus.

And it get's better. You'll be part of a growing organisation with lots of future opportunity.

How? Well, working for a renowned Home Care brand in Southern Edinburgh, who have hundreds and hundreds of hours of care in management already and 75% private clientele, with the backing of a multi-million ££££ care business, means diversification is in the plan and expansion expected.

So, you'll diversify into offering new services, like sleep-in's and complex care packages. That means more opportunity for all because demand is high for these kinds of high value services. Play your part well and you will share in the rewards.

So, Care Coordinators of Edinburgh, Home Care Administrators or Senior Carers with some experince of Coordination, this one's for you. You may already have worked in a Dom Care branch that's grown rapidly or have provided some complex care too.

More experienced than that? An Deputy Manager job vacancy exists too!

What next? Call us in the office for an informal chat, drop us a message to say hi or apply for immediate attention with whatever old CV you can dig out or your Linkedin Profile and we'll take care of the rest.

Recruitment Panda Ltd

EMPLOYERS WHO CARE

What skills and experience we're looking for

Join Our AWESOME Team at Claremont Primary & Nursery School!

Are you ready to make a difference every day? We are searching for an enthusiastic School Care Assistant with high standards and a passion for primary education to join our fantastic team. If you're committed to helping children thrive, this could be the perfect role for you!

Do you have what it takes to make children feel special every single day?

We're looking for a talented and experienced individual to provide vital support to pupils and staff. Your role will include delivering personal care and addressing medical needs, all tailored to the specific requirements outlined in Education, Health and Care Plans (EHCP), personalised learning plans, and care plans.

You will work 1:1 in the classroom, helping children understand and engage with their learning, while also supporting them in overcoming any barriers they face. Your daily impact will ensure each child feels valued, heard, and celebrated!

Our Vision: Helping Every Child Find Their Wings

At Claremont, we believe that when children are celebrated for their unique personalities and talents, they will soar! Do you have the passion and dedication to help our pupils reach their full potential and find their ‘wings’?

Why Claremont?

• We are an OFSTED-rated Good school serving the vibrant, diverse communities of Carrington and Forest Fields.
• Our school represents a blend of cultures, ethnicities, and backgrounds, enriching our entire school community.
• Recent investment in our school facilities means we are equipped to deliver a 21st-century curriculum.
• Our fun, friendly, and well-behaved pupils make every day rewarding, and they are supported by a strong team of Teaching Assistants who run highly effective interventions.
• We pride ourselves on strong parental engagement, which is at an all-time high!

Join a Supportive Team

At Claremont, you'll work with a hands-on Senior Leadership Team (SLT), a dedicated Pastoral and SEND team, and hardworking staff, all committed to raising standards and ensuring every child reaches their full potential.

Ready to Apply?

If you have the experience and the skills outlined in the job description and person specification, we'd love to hear from you! Please email your application and all supporting documents to sbm@claremont.nottingham.sch.uk by the closing date.

Don’t wait! We reserve the right to close this advertisement early if we receive a high volume of suitable applications.

Our school is committed to safeguarding and promoting the welfare of children and young people, therefore all positions are offered subject to an enhanced DBS disclosure and references confirming your suitability to work with children in line with safer recruitment.

What the school offers its staff

Please visit our website for the job pack - https://claremont.secure-primarysite.net/vacancies/

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Position: Emergency Call Handler
Location: Nottingham, NG8
Start Date: 4th November
Pay: varies between £11.44 - £19 per hour, depending on the shifts you work
Shift-based role: 24/7 availability required, including night shifts
Temporary: cover for Christmas and New Year period (may be extended through January and February 2025)

Do you thrive in high-pressure situations and have excellent communication skills? Become an Emergency Call Handler and help make a difference when it matters most.

As an Emergency Call Handler, you will be the first point of contact for the public and healthcare professionals in critical situations. Using advanced clinical software, you will assess and direct patients to the appropriate care providers, offer pre-arrival advice, and ensure prompt emergency response through efficient communication with ambulance crews.

Key Responsibilities:

• Receive Emergency Calls: Handle calls from the public, doctors, and emergency services in both emergency and non-emergency scenarios.
• Pre-arrival Advice: Offer life-saving guidance, such as CPR instructions, over the phone while emergency services are on their way.
• Coordinate Dispatch: Input patient information into the system and communicate with ambulance crews and dispatch officers to ensure rapid deployment.
• Professional Interaction: Engage courteously with all callers, health service colleagues, and emergency teams, always ensuring a professional demeanour.
• Adhere to Protocols: Follow Control Room procedures, operational standing orders, and relevant guidelines.
• Clerical Duties: Keep accurate records of patient journeys, cancellations, and amendments.
• Relief Cover: Step in to cover for staff absences when required by the Duty Commander.

Essential Experience & Qualifications:

Education: Minimum of 3 GCSEs (or equivalent Level 2 qualification), including English at Grade C / 4 or above, or demonstrate equivalent relevant experience.

Additional Experience Required:

• Experience Working with the Public: Proven ability to manage interactions with the public, particularly in high-pressure or sensitive situations.
• Experience with Computers: Comfortable using computer systems for data input, communication, and record-keeping.
• Interpersonal Skills: Experience interacting with a wide range of people, demonstrating empathy, patience, and professionalism.

Why Join Us?

Make a Difference: Every call you handle is an opportunity to positively impact someone's life.

• Collaborative Environment: Work alongside a supportive, skilled team dedicated to providing excellent care.
• Variety and Challenge: No two days are the same, face new challenges every shift in a dynamic, fast-paced environment.

This is a shift-based role, requiring flexibility and availability to work 24/7, ensuring around-the-clock emergency coverage.

Apply now and take the first step toward a rewarding and impactful career!

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Job Purpose The post holder will manage an Urgent Care Caseload within a multi-professional clinician -led environment, dealing with a wide range of presenting undifferentiated conditions. The post holder will work alongside a multi-disciplinary team of clinicians with acute and primary care first contact experience. E.g. Nurses, Paramedics, Health Care Support Workers, Emergency Care Practitioners, Radiographers, and Paediatric Nurses to make up the team of the day working collectively in the assessment of undifferentiated urgent care patient presentations. The post holder will Provide clinical assessment and deliver treatments to service users who have undifferentiated health care requirements in order to support the services delivered by the primary care team and prevent unnecessary acute hospital attendances. Utilise advanced clinical skills and competencies in health assessment, medicines management, leadership and case management Maximise patients health and reduce risks that contribute to ill health, thereby reducing unnecessary admissions to acute services. Participates in the development of a specific clinical area e.g. Paediatrics, Sexual health, Safeguarding and be an autonomous practitioner who is open to the flexibility required for the role. Participate in training opportunities for self and others within the UTC Support and deliver training to UTC staff, staff within CityCare and the wider healthcare community. Provide mentorship and support to UTC staff, staff within CityCare and the wider healthcare community. Provider mentorship, support and training to students (including medical, nursing and allied health professionals) Will take operational charge of a shift on a planned rota basis in the absence of the UTC Coordinator. To provide line management to non-registered staff Dimensions To work with the CityCare multidisciplinary team in provision of primary healthcare to residents and visitors to Nottinghamshire. To represent Nottingham City Care Partnership locally, regionally and nationally if required to do so Clinical Responsibilities Comprehensively assess, review and evaluate the needs of service users with undifferentiated healthcare needs to improve their physical, psychological and mental health wellbeing to promote self-care and reduce the need for hospitalisation Accurately prioritise patients within the service, undertaking clinical assessment and providing the necessary treatment including the use of Patient Group Directions in line with local/national policies, procedures and guidelines as appropriate Carries out diagnostic tests only where clinically indicated in line with organisational, local and national guidelines and appropriate to the Urgent Treatment Centre setting. Develop plan of care in conjunction with the service user through: application of clinical knowledge and, analysis of symptoms and data, identification of risk factors associated with those conditions, recognition of early signs of acute illness, involving the patients and the carers in the care plan and ensuring it is understood, documenting safety netting plans and processes To utilise effective communication to aid onward referrals to specialists as appropriate. Facilitating a coordinated primary healthcare response to service users needs To work in an autonomous manner without direct supervision whilst recognising limitation of the practitioner role To carry out enhanced clinical skills as required- this may include, suturing and plastering To keep accurate and immediate records of all interventions fully utilising software systems in place To encourage clients to carry out self-care as appropriate through effective communication of health care using written information as appropriate To advise client on the most appropriate use of Primary, Secondary and Emergency services To maintain patient confidentiality as per Urgent Treatment Centre and CityCares clinical guidelines Professional To work within the relevant professional code of conduct To act in accordance with and promote the CityCare values at all times To act as an ambassador for the Urgent Treatment Centre at all times To be committed to working flexibly within a dynamic environment, responding positively to the changing needs of the service To promote and facilitate evidence based practice To be committed to providing a high level of customer service and patient experience Maintain professional awareness and attend appropriate training as necessary To participate in the appraisal process and development of own Personal Development Plan to include clinical supervision (and revalidation where appropriate) To develop a culture within the Urgent Treatment Centre team of continuing professional development, supporting staff in meeting the requirements for post registration education and training. To provide clinical support and mentorship to other clinicians, nurses, primary care assistants to meet the requirements of their own personal/professional development plans. This may include, where appropriate, mentoring nurses through work-based learning programmes. To support/facilitate the provision of Clinical Supervision in accordance with organisational policy. To liaise with other Agencies as appropriate to ensure comprehensive and collaborative care for service users. Continuous Personal Development To maintain current professional registration and to ensure that all personal responsibilities in relation to this and to the revalidation process are met, including maintenance of a professional portfolio, evidence of practice hours, professional development planning and reflective writing. To meet the organisational requirements for mandatory training appropriate to the role. To recognise his/her own professional limitations, practising accordingly, seeking advice and support as appropriate. To take an active role in the organisational appraisal process, and develop an appropriate and relevant personal development plan and work based objectives. To have awareness of the relevant organisational and professional Safeguarding policies and guidance and to act in accordance with their direction, attending update training as required. Management To participate and assist in evaluation, audit and research as required To participate in the investigation of any complaints, incidents and accidents To participate in the training and induction of new members of staff to the Urgent Treatment To participate in the mentorship, support and training of individuals on recognised training programmes such as Student Nurses, Practice Nurses and other pre and post registration students (this may include those on work experience)

As an autonomous practitioner/prescriber, you will assess patients who present with urgent but not life-threatening illness and injury, plan their care, administer treatment on site and discharge supporting junior colleagues where required. Where on site treatment is not appropriate you will refer to other healthcare professionals / external agencies. You will be a line manager for a small clinical team. Applications will be considered from those looking for a full or part time position. The post holder will practice autonomously within the Advanced Practitioner level of competence working within the Urgent Treatment Centre. They will assess, diagnose, treat or refer patients of all ages presenting with undifferentiated and undiagnosed problems. They will provide Clinical Leadership for the Urgent Treatment Centre team and support and mentorship to other primary care staff where appropriate. The post holder will work alongside clinicians with acute and primary care experience, Nurses, Paramedics, Health Care Support Workers, Emergency Care Practitioners, Radiographers that make up the team of the day working collectively in the assessment of undifferentiated urgent care patient presentations. The post holder will work alongside the medical and management team to lead the way with innovation, testing out pilot services and bringing new business into CityCare. The post holder will: Provide clinical assessment and deliver treatments to service users who have undifferentiated health care requirements in order to support the services delivered by the primary care team and prevent unnecessary acute hospital attendances. Utilise advanced clinical skills and competencies in clinical health assessment, medicines management, leadership and case management. Maximise patients health and reduce risks that contribute to ill health, thereby reducing unnecessary admissions to acute services. Lead the development of a specific clinical area e.g. Paediatrics, Sexual health, Safeguarding and be an autonomous practitioner who is open to the flexibility required for the role. Participate in training opportunities for self and others within the Urgent Treatment Centre. Support and deliver training to Urgent Treatment Centre staff, staff within CityCare and the wider healthcare community. Provide mentorship and support to Urgent Treatment Centre staff, staff within CityCare and the wider healthcare community. Provider mentorship, support and training to students (including medical, nursing and allied health professionals). Will take operational charge of a shift on a planned rota basis in the absence of the Urgent Treatment Centre Coordinator. Deputise for member of the management team when required to do so. To provide line management to a team of UTC staff members. Dimensions To work with the CityCare multidisciplinary team in provision of primary healthcare to residents and visitors to Nottinghamshire. To represent Nottingham City Care Partnership locally, regionally and nationally if required doing so. Key Dimensions Budget Population Served Staff Staff Directly Managed Key Responsibilities Clinical Responsibilities Comprehensively assess, review and evaluate the needs of service users with undifferentiated healthcare needs to improve their physical, psychological and mental health wellbeing to promote self-care and reduce the need for hospitalisation. Accurately prioritise patients within the service, undertaking clinical assessment and providing the necessary treatment including the use of Non-Medical Prescribing and/or Patient Group Directions in line with local/national policies, procedures and guidelines as appropriate Request diagnostic tests only where clinically indicated in line with organisational, local and national guidelines and appropriate to the Urgent Treatment Centre setting. Develop plan of care in conjunction with the service user through: application of clinical knowledge and, analysis of symptoms and data, identification of risk factors associated with those conditions, recognition of early signs of acute illness, involving the patients and the carers in the care plan and ensuring it is understood, documenting safety netting plans and processes To utilise effective communication to aid onward referrals to specialists as appropriate. Facilitating a coordinated primary healthcare response to service users needs To work in an autonomous manner without direct supervision whilst recognising limitation of the practitioner role To carry out enhanced clinical skills as required- this may include, suturing and/or fracture management To keep accurate and immediate records of all interventions fully utilising software systems in place To encourage clients to carry out self-care as appropriate through effective communication of health care using written information as appropriate To advise client on the most appropriate use of Primary, Secondary and Emergency services To maintain patient confidentiality as per Urgent Treatment Centre and CityCare's clinical guidelines Professional To work within the relevant Code of Professional Conduct To act in accordance with and promote the CityCare values at all times To act as an ambassador for CityCare and the Urgent Treatment Centre at all times building professional relationship with primary care partners, voluntary organisations and other outside agencies To be committed to working flexibly within a dynamic environment, responding positively to the changing needs of the service To promote and facilitate evidence based practice To be committed to providing a high level of customer service and patient experience Maintain professional awareness and attend appropriate training as necessary To participate in the appraisal process and development of own Personal Development Plan to include clinical supervision (and revalidation where appropriate) To develop a culture within the Urgent Treatment Centre team of continuing professional development, supporting staff in meeting the requirements for Post registration Education and Training. To provide clinical support and mentorship to other clinicians to meet the requirements of their own personal/professional development plans. This may include, where appropriate, mentoring clinicians through work-based learning programmes. To support/facilitate the provision of Clinical Supervision in accordance with organisational policy. To liaise with other Agencies as appropriate to ensure comprehensive and collaborative care for service users. Continuous Personal Development To maintain current professional registration and to ensure that all personal responsibilities in relation to this and to the revalidation process are met, including maintenance of a professional portfolio, evidence of practice hours, professional development planning and reflective writing. To meet the organisational requirements for mandatory training appropriate to the role. To recognise own professional limitations, practising accordingly, seeking advice and support as appropriate. To take an active role in the organisational appraisal process, and develop an appropriate and relevant personal development plan and work based objectives. To have awareness of the relevant organisational and professional Safeguarding policies and guidance and to act in accordance with their direction, attending update training as required. Management/Leadership To line manage a team To participate and assist in evaluation, audit and research as required To participate in the investigation of any complaints, incidents and accidents To participate in the training and induction of new members of staff to the Care Centre Team To participate in the mentorship, support and training on recognised training programmes such as Student Nurses and Practice Nurses (this may include work experience)