Total 3,558 Customer Service job vacancies in New York City (Other)

• Interpret and analyze guidelines and regulations.
• Implement guidelines, policies, and regulations to provide personnel support.
• Conduct research and investigations to make judgments and recommendations.
• Foster working relationships with internal and external stakeholders.
• Communicate guidelines and process to plant personnel.
• Draft recommendations, reports, and guidance documents.
• Apply veterinary medical concepts, principles, and practices.
• Perform routine onsite humane handling and good commercial practices.

• Interacts with the other Leadership Team members to provide field-level input into decisions being made which affect NRCS’ ability to meet its clients’ needs.
• Works with team to develop recommendations regarding operating procedures, staffing, budget, equipment and other requirements to effectively accomplish the agency mission of the team.
• Works with NRCS employees, representatives of other agencies, and other partners as appropriate in the development and implementation of an effective conservation strategic plan.
• Conducts oversight and evaluation activities to assure compliance and quality in work performed.

• Provide direct oversight and management of 8-12 geospatial professionals providing support across 3-4 national forests.
• Manage the Geospatial program within a geographic service zone.
• Develop program of work that is in alignment with forest programs of work.
• Coordinate with multiple forests to resolve conflicting priorities for geospatial requests and data analysis support.
• Work with DRM and forest leadership to develop and manage work priorities; balancing regional, forest and district geospatial requests.
• Advise, counsel and assist Forest staff and leadership regarding geospatial project planning including timelines, data analysis capabilities, contracting, and other information management considerations.
• Ensure interagency policies and procedures, communication procedures, geospatial protocols and training requirements are adhered to and met.

Area of Consideration:All Sources

Contact the Albuquerque Area IHS Recruiter:
Michelle Aguilar Bowser
Phone: 505-256-6731 or
Email: Michelle.AguilarBowser@ihs.gov

Incumbent ensures patients at the Albuquerque Service Unit receive quality, patient-centered care that is timely, appropriate, cost-effective, sensitive and coordinated to affect desired clinical outcomes.

• Provide holistic and comprehensive case management services to all patients that include: intake assessment, benefit assessment, goal setting, long-term care plan development, progress monitoring, advocacy and referrals.
• Serve as the primary contact between referral health care agencies, treatment facilities, patients, patient's families to ensure delivery of effective and appropriate treatment according to established plan of care.
• Develop patient care plans with the care team according to clinical practice guidelines with the patient, family, caregiver(s) and significant other(s).
• Provide formal and informal health education to patients and family on a one-to-one basis and/or to groups.
• Collect, trend and analyze outcome data to be used in identifying best practices and targeting performance improvement solutions.
• Initiate therapeutic interventions and administers prescribed medications.

Area of Consideration: Government-Wide

Contact the Albuquerque Area IHS Recruiter
Michelle Aguilar-Bowser
Phone: 505-256-6731 or
Email: Michelle.AguilarBowser@ihs.gov

Incumbent ensures patients at the Albuquerque Service Unit receive quality, patient-centered care that is timely, appropriate, cost-effective, sensitive and coordinated to affect desired clinical outcomes.

• Provide holistic and comprehensive case management services to all patients that include: intake assessment, benefit assessment, goal setting, long-term care plan development, progress monitoring, advocacy and referrals.
• Serve as the primary contact between referral health care agencies, treatment facilities, patients, patient's families to ensure delivery of effective and appropriate treatment according to established plan of care.
• Develop patient care plans with the care team according to clinical practice guidelines with the patient, family, caregiver(s) and significant other(s).
• Provide formal and informal health education to patients and family on a one-to-one basis and/or to groups.
• Collect, trend and analyze outcome data to be used in identifying best practices and targeting performance improvement solutions.
• Initiate therapeutic interventions and administers prescribed medications.

As a Program Support Assistant GS-0303-7/8/9, your typical work assignments may include the following under supervision:

• Performs management and program support work such as planning, budgeting, research, analysis, correspondence control, communication, and/or liaison.
• Provide expertise for procurement of goods, supplies, and services.
• Perform work involving collection, compilation, and/or tracking data and statistical information in support of program operations.
• Performs administrative work, which includes management of the schedule or day-to-day plans for Associate Deputy Director-Division of Performance and Accountability.
• Manages and/or prepares responses to correspondence for Associate Deputy Director-Division of Performance and Accountability.
• Assist with preparations for fiscal year operating budget.
• Perform office automation duties using such software applications as electronic mail, desktop publishing, calendar, spreadsheet, database, teams, and/or graphics.

The Nurse Community Care Coordinator is responsible for executing a streamlined approach to receiving, triaging, and directing timely, coordinated care.

• Duties include but are not limited to the following:
• Demonstrates proficient practice and decision-making, deliberate planning, and critical thinking skills.
• Possesses intimate knowledge of the internal referral care process, clinical review criteria, utilization management standards, clinical documentation requirements, community care regulations, and Veterans Health Administration (VHA) standards and guidelines.
• Serves as a liaison to both internal and community providers and is responsible for managing the care of the Veteran throughout the consult process.
• Leads the provision of nursing care to patients with complex care needs utilizing the nursing process in alignment with the ANA Standards of Nursing Practice.
• Applies clinical knowledge/judgment to lead staff involvement in planning, decision­ making, and evaluating outcomes within the immediate practice setting.

Duties include but are not limited to the following:

• Supportive individual counseling to Caregivers; Caregiver/Veteran couple's counseling when clinically indicated.
• Caregiver support groups; these may occur at the facility and/or in the community
• Coordination of Care and brief Case Management to assist Veterans in accessing services in a timely manner; this may include direct referrals to VA medical and mental health treatment services and to other VA and Community services (i.e., Home-Based Primary Care, Respite Program, etc.) including VA benefits, as well as to community-based services (i.e., Hospice) and other non-VA entitlement programs.
• Clinical triage and crisis intervention when clinically required; this includes completing all aspects of VA required risk assessments and safety planning
• Caregiver education workshops and training to Caregivers, VA staff and community partners regarding Caregiver issues
• Community Outreach at both community (Veteran Service Organizations) and VA-sponsored events (ie., Mental Health Summit) regarding VA caregiver benefits, programs and services.
• Quality-improvement activities and evaluation/consultation with Social Work Supervisor and Caregiver Support Team.
• Provide coverage for and assist, when needed, the Program of Comprehensive Assistance for Family Caregivers (PCAFC).
• Collaborate with the VA Patient Aligned Care Team (PACT), mental health and primary care clinicians to provide direct assistance to Caregivers and Veterans and related staff education on caregiver issues (ie., geriatric and Dementia care).
• Serves as a consultant for information on understanding various Caregiver/Veteran services and benefits and when negotiating the complex processes caregivers, Veterans and families encounter when interacting with government and community agencies.
• Active member of the Caregiver Advisory Board and serves as a liaison between the VA and community agencies; this includes participating in caregiver support activities in the local community and state to promote and recognize the role of the caregiver.
• Supports the planning and implementation of the events and programs associated with annual National Family Caregivers Month every November; that includes announcement and advertising of month-long activities, mobilization of participants, educational sessions, caregiver recognition events and caregiver support programs.
• Maintain a knowledge base of current theory and treatment modalities by reading professional journals, attending conferences, clinic seminars and teleconferences, and materials distributed through VA and private sector sources.

• Provides leadership, technical guidance, interpretations, and recommendations to assigned technical staff, Field Offices, Area Offices, and the Assistant State Conservationist for Field Operations (ASTC-FO).
• Provides support to field office staff in implementing National and State Conservation planning policies, procedures, and requirements of the Field Office Technical Guide (FOTG).
• Reviews plans submitted by field staff for Certified Conservation Planner status or re-certification; also provides recommendations to the ASTC (FO) for those seeking to attain or maintain this certification.
• Provides direction in the completion of program contracts, including review for accuracy; and verifies appropriate documentation on file which includes any requested contract modifications.
• Develops innovative techniques and recommends technical and administrative changes where needed to improve program quality and efficiency.
• Analyzes the quality of development and application of conservation plans within the area assigned.
• Reviews area office and/or field office staffs work for accuracy, completeness, appropriateness, and timeliness on an as-needed basis, provides informal OJT training while they are providing production assistance to the Field Office staff.

This position is being re-advertised to solicit additional applications. Applicants who applied previously need not reapply unless submitting updated and\/or missing information.

• Perform specimen collections by venipuncture and capillary techniques following standard laboratory practices.
• Assist in the general laboratory by preparing specimens for analysis, labeling specimen tubes, preparing laboratory equipment.
• Perform routine preventive maintenance and quality control of laboratory equipment.
• Perform basic laboratory testing. Prepare specimens for send out; prepare slides for gram stain.
• Cleans lab glassware and equipment.
• Performs critical cleaning procedures.
• Assist with filing reports, delivery of completed reports to medical records.
• Other duties as assigned.

DUTIES MAY INCLUDE HOWEVER ARE NOT LIMITED TO THE FOLLOWING:

1. Delivers safe care to assigned patients, while developing technical competencies.
1.1. Safely and effectively uses patient care equipment.
1.2. Correctly and safely performs nursing procedures.
1.3. Recognizes overt abnormal signs and symptoms and/or changes in patients' condition and responds appropriately.
1.4. Implements physician's/provider's orders in a timely and complete manner.
1.5. Implements nursing interventions/orders in a timely and complete manner.
1.6. Requests assistance from co-workers when needed; knows when to ask for help.
1.7 Identifies patients exhibiting disruptive, threatening & violent behavior or suicidal (DTV) behavior and initiates appropriate interventions.

2. Formulates a plan of care based on nursing assessments, using the nursing process, based on the ANA Standards of Nursing Practice.
2.1. Completes initial assessment of patient condition and response to treatment and initiates follow-up as needed.
2.2. Includes the patient and family/significant other in developing the initial plan of care and establishing goals.
2.3. Updates plan of care with assistance as needed.
2.4. Assesses patient's learning needs, learning preference and readiness to learn.
2.5. Develops and implements a plan in conjunction with the patient/family to meet learning needs, and involvement in basic health teaching and discharge planning.

3. Documents the nursing process.
3.1. Documentation is consistent, accurate, concise, and timely.
3.2. Evaluates and documents patient response to interventions and progress towards attainment of goals and expected outcomes.
3.3. Revises plan of care according to evaluations of patient's responses and outcomes.
3.4. Uses the Computerized Patient Record System (CPRS) and the Bar Coded Medication Administration (BCMA) software per policy.
3.5 Completes all assigned clinical reminders in a timely manner.

4. Demonstrates grade-appropriate and consistent critical thinking skills.
4.1. The nurse can recognize the patient has a problem.
4.2. The nurse can manage the problem safely and effectively, recognizing his/her scope of practice.
4.3. The nurse has a relative sense of urgency.
4.4. The nurse takes the right action for the right reason (del Bueno).
4.5. The nurse responds and intervenes appropriately to emergency situations

5. Role-specific Competency Checklist is complete and is rated competent in all measured areas.

6. Progressively assuming responsibilities as assigned, seeking assistance as necessary, under the close supervision of the Nurse Manager or designee.

7. Adheres to established policies, standards of care and standards or practice.8. Practices within "Scope of Practice" based upon state licensure.

Work Schedule: Day/Evening/Night. Multiple positions available. Schedule to be discussed at the interview
Financial Disclosure Report: Not required
Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Manages the administrative aspects of all technical support programs, (Quality Assurance, Airspace & procedures, training, etc.) Provides management with advice and counsel on the operation of technical support systems for implementation, and planning purposes. Incumbent performs a variety of technical functions independently and ensures that all required content is reviewed and prepared in a prescribed timeframe.

Applies experience and advanced knowledge of analytical and evaluative methods, techniques and concepts to plan and accomplish assignments. Responsible for the analytical activities to provide management with accurate, timely and authoritative information to enable decisions. Uses quantitative methods and techniques to assists more-experienced analysts in creating comprehensive reports from data and analysis as requested by management.

Performs data analysis and synthesis of large databases. Conducts analyses in the review and evaluation of program activities. These analyses are conducted to ensure proper program integration and conformance to policy, completeness, and adequacy of operations in meeting goals and objectives. Prepares recommendations based on such reviews, and discusses recommended courses of action with program managers to resolve major problem areas. These recommendations include but are not limited to financial, programmatic interfaces, and impact of not meeting goals and objectives. Establishes and maintains a tracking system, ensures facility orders and notices pertaining to technical programs and evaluations are current. Assists in the training and instructions to all personnel as necessary. Plans, develops, monitors and executes all actions required to assist in the management of the various technical programs. Incumbent collects and analyzes data, prepares responses and works with management on BU requests. Work is reviewed frequently during assignments and at completion to ensure timeliness, policy compliance, and alignment with the requirement s of projects and/o r other work activities. Work activities typically support activities of the organizational unit, and may affect project/program objectives for the major subdivision and the LOB/SO. In some specialties, the work may affect internal and external customers.

Established policies/procedures provide guidance for most assignments, but allow some discretion for incumbent to select the most appropriate approach(es). Typically receives guidance on selecting approaches from a manager, team lead, or more experienced professional.

11/05/2024: This position is being re-announced. Applicants who previously applied to this announcement need not re-apply unless submitting updated information and/or missing supporting documents.

• Distributes the workload among employees in accordance with established work flow or job specialization, and assures timely accomplishment of the assigned workload. Coordinates and resolves work assignments and problems.
• Makes work adjustments as necessary to avoid backlog. Instructs employees and makes available written instructions, reference materials and supplies. Provides training to new employees. Reports to supervisor on performance, progress and training needs of employees, and on behavior problems.
• Analyzes the consistency of outpatient records. Identifies inconsistencies or discrepancies in the proper sequence established by policy and procedures. Reviews and screens requests to release medical information form records by interpreting and applying the Privacy Act and corresponding Service Unit policies governing the release of medical information or health records.
• Assembles the medical record in proper sequences and files all forms in proper sequence established by policy and Procedure. Maintains a Master control unit-number log and assigns unit numbers to clinical records. Prepares for on-site storage and prepares medical records for off-site storage.