Total 117 Customer Service job vacancies in New Braunfels, Texas

• Interacts with the other Leadership Team members to provide field-level input into decisions being made which affect NRCS’ ability to meet its clients’ needs.
• Works with team to develop recommendations regarding operating procedures, staffing, budget, equipment and other requirements to effectively accomplish the agency mission of the team.
• Works with NRCS employees, representatives of other agencies, and other partners as appropriate in the development and implementation of an effective conservation strategic plan.
• Conducts oversight and evaluation activities to assure compliance and quality in work performed.

• The duties may include, but are not limited to:
• Operates Agency aircraft as required to conduct research and development tests for applying agricultural chemicals and delivering biological control specimens.
• Operates Agency aircraft to supervise contract aerial application programs.
• Plans, with the program manager and PPQ pilots, the layout of treatment blocks and direction of flight lines.
• Directly supervises a staff of 5-6 Pilots, Aircraft Mechanics, and Laborers, and has full supervisory responsibility for all activities related to the use of aircraft and for establishing priorities.
• Provides flight training and instruction for newly hired Pilots, Mechanics, Laborers, and Contractors.
• Calibrates the aircraft to assure an accurate application rate per acre and rejects aircraft that do not meet contract specifications.
• Serves as the Point of Contact with the Federal Aviation Administration (FAA), to deliver briefs on programs involving the treatment of cities, towns, or other congested area.
• Oversees all procurement of aircraft services to include maintenance, overhauls, and equipment modifications, and the acquisition of replacement aircraft or additions to the PPQ fleet.
• Determines compliance with PPQ safety rules and individual state requirements for applying pesticides and FAA rules and regulations, correcting deficiencies as necessary.

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Operate special purpose aircraft along flight lanes to dispense sterile insects over designated areas throughout the United States.
• Pilot aircraft as required to conduct research and development tests for applying agricultural chemicals and delivering biological control specimens at low altitudes and minimum controllable speeds.
• Prepare maps using specialized computer hardware and software to include Global Information System (GIS) programs using various formats of latitude and longitude coordinates.
• Download and upload flight data to program computers and onboard precision guidance systems, and prepares daily flight records and required reports.
• Coordinate both ground and flight activities with program, aircraft, and equipment personnel to ensure that program objectives and schedules are accomplished.
• Perform other duties as assigned which may include preventive maintenance on and the cleaning of airplanes and special purpose equipment.

Area of Consideration:All Sources

Contact the Albuquerque Area IHS Recruiter:
Michelle Aguilar Bowser
Phone: 505-256-6731 or
Email: Michelle.AguilarBowser@ihs.gov

Incumbent ensures patients at the Albuquerque Service Unit receive quality, patient-centered care that is timely, appropriate, cost-effective, sensitive and coordinated to affect desired clinical outcomes.

• Provide holistic and comprehensive case management services to all patients that include: intake assessment, benefit assessment, goal setting, long-term care plan development, progress monitoring, advocacy and referrals.
• Serve as the primary contact between referral health care agencies, treatment facilities, patients, patient's families to ensure delivery of effective and appropriate treatment according to established plan of care.
• Develop patient care plans with the care team according to clinical practice guidelines with the patient, family, caregiver(s) and significant other(s).
• Provide formal and informal health education to patients and family on a one-to-one basis and/or to groups.
• Collect, trend and analyze outcome data to be used in identifying best practices and targeting performance improvement solutions.
• Initiate therapeutic interventions and administers prescribed medications.

Area of Consideration: Government-Wide

Contact the Albuquerque Area IHS Recruiter
Michelle Aguilar-Bowser
Phone: 505-256-6731 or
Email: Michelle.AguilarBowser@ihs.gov

Incumbent ensures patients at the Albuquerque Service Unit receive quality, patient-centered care that is timely, appropriate, cost-effective, sensitive and coordinated to affect desired clinical outcomes.

• Provide holistic and comprehensive case management services to all patients that include: intake assessment, benefit assessment, goal setting, long-term care plan development, progress monitoring, advocacy and referrals.
• Serve as the primary contact between referral health care agencies, treatment facilities, patients, patient's families to ensure delivery of effective and appropriate treatment according to established plan of care.
• Develop patient care plans with the care team according to clinical practice guidelines with the patient, family, caregiver(s) and significant other(s).
• Provide formal and informal health education to patients and family on a one-to-one basis and/or to groups.
• Collect, trend and analyze outcome data to be used in identifying best practices and targeting performance improvement solutions.
• Initiate therapeutic interventions and administers prescribed medications.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

The Medical Support Assistant (Advanced) works collaboratively in an interdisciplinary coordinated care delivery model and performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics.

The Medical Support Assistant (Advanced) is responsible for:

• assisting with clinic access contingency plans by adjusting appointment times, location, or dates as well as shifting patients to other healthcare providers as conflict with staffing and/or coverage occurs;
• screening/receiving phone calls in a courteous and timely manner, determining the nature of requests and providing the information desired using privacy rules and established clinic processes;
• independently managing position responsibilities with little supervision as well as setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs;
• participating in the daily teamlet huddles and weekly team meetings where patient care planning and management occur;
• daily review of active/pending consults, RTC, VAOS, Opened Encounters, run 30, 60, 90 day report, and Audio care communications for accuracy and disposition;
• coordinating administrative services for veterans, family members, caregivers, and public with administrative and clinical staff to ensure continuity of care;
• ensuring all necessary information is integrated into Computerized Patient Record System (CPRS) by sending records received to scanning;
• developing and maintaining effective working relationships with clinical and administrative staff in determining priorities of activities in support of direct patient care;
• interpreting and applying a complex body of pertinent laws, regulations, directives, and policies relating to the administration of VA Healthcare Benefits. Will review frequent changes to VHA directives, regulations and local policies to maintain constant coordination ensuring compliance and standardization associated with Advanced Clinic Access principles. Required to conduct special audits, studies, or surveys to use in development of procedures, and to assist employees in collecting complete and appropriate data for reporting processes and for generating revenue;
• distributing and balancing the workload among employees in accordance with established workflow or job specialization, assuring timely completion. Generates patient workload reports for validation and monitors activity in clinical areas to assure consistent and accurate reporting;
• assuming the role of Program Support Assistant (Care Facilitator) or Medical Support Assistant (MSA) during special projects or heavy workload, for leave, vacancies, or when the Program Support Assistants (Care Facilitators) are detailed to fill-in other areas;
• completing personnel reports, rosters, and maintaining supplies and forms. Organizes and implements quality assurance monitors; prepares a wide variety of administrative reports and documents for supervisor and Health Administration Service;
• conducting patient/employee surveys, interviews, observing workflow;
• guiding patients through hospital system;
• inputting medication refills for provider approval, documenting complaints, and providing follow-up and suggests resolutions to supervisor;
• interpreting and communicating requirements of VHA Scheduling Directives. Schedules appointments and uses the EWL and VCL accurately in a timely manner. This may require a high level of coordination to minimize patient trips to the medical center or clinic when possible;
• additional duties or tasks as assigned by supervisor to ensure efficient daily operations

As a Program Support Assistant GS-0303-7/8/9, your typical work assignments may include the following under supervision:

• Performs management and program support work such as planning, budgeting, research, analysis, correspondence control, communication, and/or liaison.
• Provide expertise for procurement of goods, supplies, and services.
• Perform work involving collection, compilation, and/or tracking data and statistical information in support of program operations.
• Performs administrative work, which includes management of the schedule or day-to-day plans for Associate Deputy Director-Division of Performance and Accountability.
• Manages and/or prepares responses to correspondence for Associate Deputy Director-Division of Performance and Accountability.
• Assist with preparations for fiscal year operating budget.
• Perform office automation duties using such software applications as electronic mail, desktop publishing, calendar, spreadsheet, database, teams, and/or graphics.

VA Careers - Pharmacy: https://youtube.com/embed/Fn_ickNBEws

Clinical Duties:
1. Is directly involved in the design, implementation, and monitoring of therapeutic drug plans to achieve definite outcomes through direct interactions with patients and providers in assigned areas as a provider.
2. Incumbent is actively involved in reviewing patient medication regimens for clinical effectiveness, drug selection, dosing, contraindications, side effects, potential drug interactions, and therapeutic outcomes as required as a provider. Communicates findings with other providers and provides appropriate alternatives to current treatment plans as needed.
3. Applies knowledge of normal laboratory values in the evaluation of patient care and recognizes significant abnormalities.
4. Has expertise in the principles of clinical pharmacokinetics and pharmacodynamics and is knowledgeable and able to make dose adjustment recommendations based on objective laboratory findings.
5. Coordinate and organize responsibilities to maximize outcomes for tele-health program including management of health emergencies at remote site. As required, the CPS will provide tele-health assessments and treatment provided by tele-work.

Education and Research:
1. Participates in the training and in-service of medical staff, nursing staff, residents, students and other allied health professionals as required.
2. Effectively instructs patients and family members in the appropriate use of medications and medical devices. Incumbent adjusts communication and tracking methods based on age and developmental considerations. Accurately assesses and document patient comprehension. Refers patients to educational programs provided at the medical center by multidisciplinary teams.
3. Utilizes effective written and verbal communication techniques in teaching others.
4. Assists in new employee orientation sessions as scheduled.
5. Assists in the development of proposals for improved and/or new clinical pharmacy services.

Work Schedule: Monday-Friday 0800-1630
Telework: Available
Virtual: This is not a virtual position.
Functional Statement #: 000000 - Clinical Pharmacist Specialist
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

The Nurse Community Care Coordinator is responsible for executing a streamlined approach to receiving, triaging, and directing timely, coordinated care.

• Duties include but are not limited to the following:
• Demonstrates proficient practice and decision-making, deliberate planning, and critical thinking skills.
• Possesses intimate knowledge of the internal referral care process, clinical review criteria, utilization management standards, clinical documentation requirements, community care regulations, and Veterans Health Administration (VHA) standards and guidelines.
• Serves as a liaison to both internal and community providers and is responsible for managing the care of the Veteran throughout the consult process.
• Leads the provision of nursing care to patients with complex care needs utilizing the nursing process in alignment with the ANA Standards of Nursing Practice.
• Applies clinical knowledge/judgment to lead staff involvement in planning, decision­ making, and evaluating outcomes within the immediate practice setting.

This position is being re-advertised to solicit additional applications. Applicants who applied previously need not reapply unless submitting updated and\/or missing information.

• Perform specimen collections by venipuncture and capillary techniques following standard laboratory practices.
• Assist in the general laboratory by preparing specimens for analysis, labeling specimen tubes, preparing laboratory equipment.
• Perform routine preventive maintenance and quality control of laboratory equipment.
• Perform basic laboratory testing. Prepare specimens for send out; prepare slides for gram stain.
• Cleans lab glassware and equipment.
• Performs critical cleaning procedures.
• Assist with filing reports, delivery of completed reports to medical records.
• Other duties as assigned.

DUTIES MAY INCLUDE HOWEVER ARE NOT LIMITED TO THE FOLLOWING:

1. Delivers safe care to assigned patients, while developing technical competencies.
1.1. Safely and effectively uses patient care equipment.
1.2. Correctly and safely performs nursing procedures.
1.3. Recognizes overt abnormal signs and symptoms and/or changes in patients' condition and responds appropriately.
1.4. Implements physician's/provider's orders in a timely and complete manner.
1.5. Implements nursing interventions/orders in a timely and complete manner.
1.6. Requests assistance from co-workers when needed; knows when to ask for help.
1.7 Identifies patients exhibiting disruptive, threatening & violent behavior or suicidal (DTV) behavior and initiates appropriate interventions.

2. Formulates a plan of care based on nursing assessments, using the nursing process, based on the ANA Standards of Nursing Practice.
2.1. Completes initial assessment of patient condition and response to treatment and initiates follow-up as needed.
2.2. Includes the patient and family/significant other in developing the initial plan of care and establishing goals.
2.3. Updates plan of care with assistance as needed.
2.4. Assesses patient's learning needs, learning preference and readiness to learn.
2.5. Develops and implements a plan in conjunction with the patient/family to meet learning needs, and involvement in basic health teaching and discharge planning.

3. Documents the nursing process.
3.1. Documentation is consistent, accurate, concise, and timely.
3.2. Evaluates and documents patient response to interventions and progress towards attainment of goals and expected outcomes.
3.3. Revises plan of care according to evaluations of patient's responses and outcomes.
3.4. Uses the Computerized Patient Record System (CPRS) and the Bar Coded Medication Administration (BCMA) software per policy.
3.5 Completes all assigned clinical reminders in a timely manner.

4. Demonstrates grade-appropriate and consistent critical thinking skills.
4.1. The nurse can recognize the patient has a problem.
4.2. The nurse can manage the problem safely and effectively, recognizing his/her scope of practice.
4.3. The nurse has a relative sense of urgency.
4.4. The nurse takes the right action for the right reason (del Bueno).
4.5. The nurse responds and intervenes appropriately to emergency situations

5. Role-specific Competency Checklist is complete and is rated competent in all measured areas.

6. Progressively assuming responsibilities as assigned, seeking assistance as necessary, under the close supervision of the Nurse Manager or designee.

7. Adheres to established policies, standards of care and standards or practice.8. Practices within "Scope of Practice" based upon state licensure.

Work Schedule: Day/Evening/Night. Multiple positions available. Schedule to be discussed at the interview
Financial Disclosure Report: Not required
Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Manages the administrative aspects of all technical support programs, (Quality Assurance, Airspace & procedures, training, etc.) Provides management with advice and counsel on the operation of technical support systems for implementation, and planning purposes. Incumbent performs a variety of technical functions independently and ensures that all required content is reviewed and prepared in a prescribed timeframe.

Applies experience and advanced knowledge of analytical and evaluative methods, techniques and concepts to plan and accomplish assignments. Responsible for the analytical activities to provide management with accurate, timely and authoritative information to enable decisions. Uses quantitative methods and techniques to assists more-experienced analysts in creating comprehensive reports from data and analysis as requested by management.

Performs data analysis and synthesis of large databases. Conducts analyses in the review and evaluation of program activities. These analyses are conducted to ensure proper program integration and conformance to policy, completeness, and adequacy of operations in meeting goals and objectives. Prepares recommendations based on such reviews, and discusses recommended courses of action with program managers to resolve major problem areas. These recommendations include but are not limited to financial, programmatic interfaces, and impact of not meeting goals and objectives. Establishes and maintains a tracking system, ensures facility orders and notices pertaining to technical programs and evaluations are current. Assists in the training and instructions to all personnel as necessary. Plans, develops, monitors and executes all actions required to assist in the management of the various technical programs. Incumbent collects and analyzes data, prepares responses and works with management on BU requests. Work is reviewed frequently during assignments and at completion to ensure timeliness, policy compliance, and alignment with the requirement s of projects and/o r other work activities. Work activities typically support activities of the organizational unit, and may affect project/program objectives for the major subdivision and the LOB/SO. In some specialties, the work may affect internal and external customers.

Established policies/procedures provide guidance for most assignments, but allow some discretion for incumbent to select the most appropriate approach(es). Typically receives guidance on selecting approaches from a manager, team lead, or more experienced professional.

The Registered Nurse, Patient Aligned Care Team (PACT) duties include, but are not limited to the following:

• Completes face to face, telephone, and video assessments to establish nursing diagnoses as needed.
• Assesses, plans, implements, and evaluates care based on population specific components.
• Knowledge and ability to appropriately carry out assigned patient care based on the patients' conditions; to use judgment in selecting the appropriate order and sequence of procedures and treatments; and to accurately recognize, report and record relevant patient information.
• Ability to observe, identify and respond to the patient's needs for care, including medication, equipment-assisted care, and patient/family education.
• Providing health education and procedural teaching to patients and significant others.
• Perform procedures per established policies and guidelines.
• Influences care outcomes using effective communication and collaboration with members of the interdisciplinary team.
• Administering medicine per established policies and guidelines.
• Establishing priorities and making ethically-sound decisions to ensure safe patient care.
• Assisting the physicians during diagnostic and therapeutic procedures to promote optimal patient outcomes by team collaboration.
• Responding to emergency situations to promote optimal patient outcomes by recognizing changes in patient's health status.
• Performing diagnostic studies within the scope of nursing practice as ordered by the physician.
• Documenting patient data to ensure continuity in the provision and coordination of patient care.
• Collaborating with other health care professionals.
• Communicating with veterans and family members regarding veteran's care.
• Knowledge and understanding of human behavior, patient motivations and reactions to situations, and ability to appropriately utilize this knowledge in working effectively with patients, family members and other staff.
• Establishes constructive relationships with individual patients and their families to promote positive relationships and communication.
• Fosters an environment of respect for individual patient and family rights to privacy and dignity in all aspects of care delivery.
• May be responsible for charge nurse duties.
• Managing follow-up care.
• Acting as resource to others.
• Participating in continuing education, achieving/maintaining certification.
• Possess knowledge of unit level quality improvement indicators.
• Applies knowledge and actively participates in unit/program level quality improvement processes and initiatives.
• Provides excellent customer service according to ICARE values.
• Executes position responsibilities that demonstrate leadership, experience, and creative approaches in the management of complex patient care.
• Additional duties as assigned such as covering/float to other teams (Teamlet).

11/05/2024: This position is being re-announced. Applicants who previously applied to this announcement need not re-apply unless submitting updated information and/or missing supporting documents.

• Distributes the workload among employees in accordance with established work flow or job specialization, and assures timely accomplishment of the assigned workload. Coordinates and resolves work assignments and problems.
• Makes work adjustments as necessary to avoid backlog. Instructs employees and makes available written instructions, reference materials and supplies. Provides training to new employees. Reports to supervisor on performance, progress and training needs of employees, and on behavior problems.
• Analyzes the consistency of outpatient records. Identifies inconsistencies or discrepancies in the proper sequence established by policy and procedures. Reviews and screens requests to release medical information form records by interpreting and applying the Privacy Act and corresponding Service Unit policies governing the release of medical information or health records.
• Assembles the medical record in proper sequences and files all forms in proper sequence established by policy and Procedure. Maintains a Master control unit-number log and assigns unit numbers to clinical records. Prepares for on-site storage and prepares medical records for off-site storage.

• Maintain accounting records/subsidiary ledgers for Accounts Receivable, Accounts Payable, collections, payments, income, liabilities, payroll, assets, and equipment.
• Ensures the accuracy and timeliness of accounting documents submitted by assigned activities.
• Determines that all transactions are properly processed, and that total activity agrees with predetermined control tables.
• Analyses and reviews report and machine listing to assure they are in balance and in proper format and sort sequence, that accounting data is valid and that it adheres to prescribed regulatory manuals and procedures.
• Classifies erroneous conditions referring complex errors/problems to the accountant.