Total 10,879 Customer Service job vacancies in NSW - Regional - New England & North West NSW

This position is being re-advertised to solicit additional applications. Applicants who applied previously need not reapply unless submitting updated and\/or missing information.

• Perform specimen collections by venipuncture and capillary techniques following standard laboratory practices.
• Assist in the general laboratory by preparing specimens for analysis, labeling specimen tubes, preparing laboratory equipment.
• Perform routine preventive maintenance and quality control of laboratory equipment.
• Perform basic laboratory testing. Prepare specimens for send out; prepare slides for gram stain.
• Cleans lab glassware and equipment.
• Performs critical cleaning procedures.
• Assist with filing reports, delivery of completed reports to medical records.
• Other duties as assigned.

Starting at $35,499 Per Year (GS 3)

Major duties include, but are not limited to:

• Compiling data from prescribed sources; knowledge of the organization to search and review records, files, or electronic data banks to locate information needed, and to verify information given.
• Provides administrative support to the interdisciplinary care team and other administrative and professional staff throughout the inpatient areas.
• Performs a variety of clerical duties on the inpatient units which support the care activities on the inpatient unit.
• Responsible for the coordination of administrative information between the professional staff and the patient.
• Updating and verifying demographic information, coordination in scheduling appointments, data entry, and notifying staff/patient of the scheduled appointments.
• Performs a variety of administrative functions associated with patient care.
• Provides oversight in the integrity of the patient medical record when records are received.
• Ensure that all necessary health/administrative information are integrated and scanned into Computerized Patient Record System (CPRS).
• Screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established hospital processes.
• Additional duties or tasks as assigned by the supervisor to ensure efficient daily operations of the unit.

Work Schedule: Monday - Friday; 8:00am - 4:30pm.
Functional Statement #: 000000
Recruitment/Relocation Incentive: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

Starting at $35,499 Per Year (GS 3-5)

• Provides thorough assessment, counseling, and consultation services to individuals Who present for s8fVices with substance use risk factors and/or disorders.
• Independently develops workable treatment plans and provides direct treatment using a wide variety of techniques for the resolution of personal, social, or environmental difficulties related to substance use disorders.
• Coordinates with community referral resources and makes referrals to other social or medical resources, as appropriate.
• Manages all aspects of developing, implementing, and evaluating individualized patient care plans for patients with substance use and abuse related problems,
• Proactively coordinate, facilitate, and advocate tor seamless service delivery for persons in the community dealing with impairments and dislress associated with substance use disorder.
• Links patients with needed community services for medical, employment, housing, and follow-up care.
• Responds to and intervenes in crises related to patients' resource needs and mental health concerns.
• Conducts comprehensive assessments of patients' physical, mental, psychosocial, and environmental needs.
• Engages in patient advocacy and collaborates with physicians, social agencies, mental health. and health care facilities to bridge care and gaps in services.

Starting at $86,962 Per Year (GS 12)

• Provides thorough assessment, counseling, and consultation services to individuals Who present for s8fVices with substance use risk factors and/or disorders.
• Independently develops workable treatment plans and provides direct treatment using a wide variety of techniques for the resolution of personal, social, or environmental difficulties related to substance use disorders.
• Coordinates with community referral resources and makes referrals to other social or medical resources, as appropriate.
• Manages all aspects of developing, implementing, and evaluating individualized patient care plans for patients with substance use and abuse related problems,
• Proactively coordinate, facilitate, and advocate tor seamless service delivery for persons in the community dealing with impairments and dislress associated with substance use disorder.
• Links patients with needed community services for medical, employment, housing, and follow-up care.
• Responds to and intervenes in crises related to patients' resource needs and mental health concerns.
• Conducts comprehensive assessments of patients' physical, mental, psychosocial, and environmental needs.
• Engages in patient advocacy and collaborates with physicians, social agencies, mental health. and health care facilities to bridge care and gaps in services.

Starting at $86,962 Per Year (GS 12)

DUTIES MAY INCLUDE HOWEVER ARE NOT LIMITED TO THE FOLLOWING:

1. Delivers safe care to assigned patients, while developing technical competencies.
1.1. Safely and effectively uses patient care equipment.
1.2. Correctly and safely performs nursing procedures.
1.3. Recognizes overt abnormal signs and symptoms and/or changes in patients' condition and responds appropriately.
1.4. Implements physician's/provider's orders in a timely and complete manner.
1.5. Implements nursing interventions/orders in a timely and complete manner.
1.6. Requests assistance from co-workers when needed; knows when to ask for help.
1.7 Identifies patients exhibiting disruptive, threatening & violent behavior or suicidal (DTV) behavior and initiates appropriate interventions.

2. Formulates a plan of care based on nursing assessments, using the nursing process, based on the ANA Standards of Nursing Practice.
2.1. Completes initial assessment of patient condition and response to treatment and initiates follow-up as needed.
2.2. Includes the patient and family/significant other in developing the initial plan of care and establishing goals.
2.3. Updates plan of care with assistance as needed.
2.4. Assesses patient's learning needs, learning preference and readiness to learn.
2.5. Develops and implements a plan in conjunction with the patient/family to meet learning needs, and involvement in basic health teaching and discharge planning.

3. Documents the nursing process.
3.1. Documentation is consistent, accurate, concise, and timely.
3.2. Evaluates and documents patient response to interventions and progress towards attainment of goals and expected outcomes.
3.3. Revises plan of care according to evaluations of patient's responses and outcomes.
3.4. Uses the Computerized Patient Record System (CPRS) and the Bar Coded Medication Administration (BCMA) software per policy.
3.5 Completes all assigned clinical reminders in a timely manner.

4. Demonstrates grade-appropriate and consistent critical thinking skills.
4.1. The nurse can recognize the patient has a problem.
4.2. The nurse can manage the problem safely and effectively, recognizing his/her scope of practice.
4.3. The nurse has a relative sense of urgency.
4.4. The nurse takes the right action for the right reason (del Bueno).
4.5. The nurse responds and intervenes appropriately to emergency situations

5. Role-specific Competency Checklist is complete and is rated competent in all measured areas.

6. Progressively assuming responsibilities as assigned, seeking assistance as necessary, under the close supervision of the Nurse Manager or designee.

7. Adheres to established policies, standards of care and standards or practice.8. Practices within "Scope of Practice" based upon state licensure.

Work Schedule: Day/Evening/Night. Multiple positions available. Schedule to be discussed at the interview
Financial Disclosure Report: Not required
Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Starting at $72,084 Per Year (VN 00)

Manages the administrative aspects of all technical support programs, (Quality Assurance, Airspace & procedures, training, etc.) Provides management with advice and counsel on the operation of technical support systems for implementation, and planning purposes. Incumbent performs a variety of technical functions independently and ensures that all required content is reviewed and prepared in a prescribed timeframe.

Applies experience and advanced knowledge of analytical and evaluative methods, techniques and concepts to plan and accomplish assignments. Responsible for the analytical activities to provide management with accurate, timely and authoritative information to enable decisions. Uses quantitative methods and techniques to assists more-experienced analysts in creating comprehensive reports from data and analysis as requested by management.

Performs data analysis and synthesis of large databases. Conducts analyses in the review and evaluation of program activities. These analyses are conducted to ensure proper program integration and conformance to policy, completeness, and adequacy of operations in meeting goals and objectives. Prepares recommendations based on such reviews, and discusses recommended courses of action with program managers to resolve major problem areas. These recommendations include but are not limited to financial, programmatic interfaces, and impact of not meeting goals and objectives. Establishes and maintains a tracking system, ensures facility orders and notices pertaining to technical programs and evaluations are current. Assists in the training and instructions to all personnel as necessary. Plans, develops, monitors and executes all actions required to assist in the management of the various technical programs. Incumbent collects and analyzes data, prepares responses and works with management on BU requests. Work is reviewed frequently during assignments and at completion to ensure timeliness, policy compliance, and alignment with the requirement s of projects and/o r other work activities. Work activities typically support activities of the organizational unit, and may affect project/program objectives for the major subdivision and the LOB/SO. In some specialties, the work may affect internal and external customers.

Established policies/procedures provide guidance for most assignments, but allow some discretion for incumbent to select the most appropriate approach(es). Typically receives guidance on selecting approaches from a manager, team lead, or more experienced professional.

Starting at $71,519 Per Year (FV G)

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf


The Medical Support Assistant in Patient Care Services at the Central Arkansas Veterans Healthcare system in North Little Rock, Arkansas is assigned to Health and Wellness System of the Department of Veterans Affairs Medical Center and may assist other inpatient/outpatient areas as needed.

The primary duties of the Medical Support Assistant (Advanced) may include but are not limited to:

• Directing and accomplishing a wide span of team Administration procedures
• Ensuring medical records are reviewed and coded prior to transfer out to another VA facility
• Entering appropriate codes from completed Encounter forms
• Extracting Encounter Forms/Prescription Profiles for clinic visits
• Identifying various chemical compounds, symbols, and abbreviations comprising medication orders
• Informing Health and Wellness Service of patient movements, i.e., discharge, consult, etc.
• Initiating referrals as needed and related forms, when ordered by physician
• Issuing meal tickets
• Maintaining census information of patients on applicable forms and/or through the computer terminal
• Making routine administrative decisions regarding administrative functions of the Health and Wellness system and Department of Veterans Affairs policies
• Managing consults for new patients
• Performing checking in/out clinic of visits
• Providing administrative guidance and support to a constantly changing professional staff
• Receiving and handling most customer callers, both personal and telephonic
• Recognizing and referring urgent messages to the clinical staff for immediate action
• Recording telephone messages such as detailed reports, x-rays, test results
• Routing information to appropriate departments for action
• Scheduling and notifying Health and Wellness personnel of patient appointments with various clinics and Services throughout the medical center
• Serving as the point of contact for Health and Wellness services
• Serving as the team clinic/scheduling liaison with other elements of the medical center, and with the public
• Sorting and distributing mail
• Transcribing and directing a wide variety of physician orders for inpatient and outpatients to include requests for diagnostic tests, medications, treatment activities, etc.
• Transferring patients in the computer between departments
• Using the Electronic Record System
• Verifying physicians' orders and forwarding requests in a timely manner to ensure proper care is provided
• Orienting new physicians, residents, interns, nurses and nursing students to Health & Wellness Services

Work Schedule: Monday - Friday 7:30am - 4:00pm and subject to change based on the needs of the service
Recruitment Incentive (Sign-on Bonus): Not Authorized
Permanent Change of Station (Relocation Assistance): Not Authorized
Pay: Competitive salary and regular salary increases.
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not Authorized
Virtual: This is not a virtual position.
Functional Statement #: 598-00786-F
Permanent Change of Station (PCS): Not Authorized

Starting at $44,117 Per Year (GS 6)

Performs tasks with several steps or sequences of tasks such as:  sets up food service counters, steam tables, dining room tables, and side service stands with hot and cold food, including meats, vegetables, salads, desserts, bread, butter, and beverages.  Serves food cafeteria-style to diners.  Serves tables family-style by placing dishes of food on tables and refilling as necessary.  Makes coffee in large urns according to the number of servings desired, with responsibility for timing and brewing.  Makes a variety of fruit and vegetable salads such as fresh fruit, tossed green, tomato and lettuce, and lettuce wedges.  Serves food in standard portions by placing uniform amounts in small dishes or glasses in prescribed quantities.  Makes simple sandwiches.  Packs box lunches.  Maintains water and detergent levels in dishwasher; removes strainer pans, inspection doors, etc., for proper cleaning of dishwasher, inside and out; removes calcium deposits as required; and restores room to orderliness.

May unload food from delivery trucks and move heavy garbage cans.   May operate cash register and be responsible for own change fund.

Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner.  Takes action to solve problems quickly.  Alerts the higher-level supervisor, or proper point of contact for help when problems arise.  Adheres to safety regulations and standards.  Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.  Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.

Performs other related duties as required.

Starting at $17.70 Per Hour (NA 02)

11/05/2024: This position is being re-announced. Applicants who previously applied to this announcement need not re-apply unless submitting updated information and/or missing supporting documents.

• Distributes the workload among employees in accordance with established work flow or job specialization, and assures timely accomplishment of the assigned workload. Coordinates and resolves work assignments and problems.
• Makes work adjustments as necessary to avoid backlog. Instructs employees and makes available written instructions, reference materials and supplies. Provides training to new employees. Reports to supervisor on performance, progress and training needs of employees, and on behavior problems.
• Analyzes the consistency of outpatient records. Identifies inconsistencies or discrepancies in the proper sequence established by policy and procedures. Reviews and screens requests to release medical information form records by interpreting and applying the Privacy Act and corresponding Service Unit policies governing the release of medical information or health records.
• Assembles the medical record in proper sequences and files all forms in proper sequence established by policy and Procedure. Maintains a Master control unit-number log and assigns unit numbers to clinical records. Prepares for on-site storage and prepares medical records for off-site storage.

Starting at $39,993 Per Year (GS 5)

The post holder will:

Demonstrate and role model high calibre leadership, championing best practice in workforce planning, building capability, talent management and diversity and equality. Whilst also developing the team’s technical expertise.
To provide advice to policy development, central projects, and activities to represent operational experience and expertise.
To ensure the performance, behaviours and attendance of assigned teams is proactively managed, reviewing performance on a regular basis and establishing an environment in which everyone can, and does, contribute effectively and that different perspectives are heard and channelled towards achieving the Agency’s objectives.
Role model and promote proactive leadership, embedding the necessary performance improvements and culture change across teams to ensure that all staff operate to the required policies and procedures, H&S standards and quality assurance levels.
Work closely with the Head of Plant and Bee Health and the Chief Plant Health & Seeds inspector to set delivery strategy and direction for the team and ensure all customer targets are met.
Working with Defra and Devolved Administration to develop PVS and GM legislation.
Meet and liaise with key partner organisations including the British Society of Plant Breeds, Agricultural Industries Federation, National Institute of Agricultural Botany, National Farmers Union regulations and developing legislation.
Lead GM and PVS related incident response roles as appropriate.
Lead APHA’s Plant health certification activities.
Maintain and develop the team’s quality standards.
Seek out and develop areas identified for potential change, driving efficiency and consistency where possible.
Play active role in the senior management team of Plant & Bee Health including providing cross cutting APHA G7 support and deputisation as required.
Play a leading role in the design, development and implementation of business reforms and policy initiatives, undertaking a key role in project teams and cultural change.

Essential Criteria:

Have good technical knowledge of UK and EU legislation relating to Plant Variety and Genetic Modification activities.
Have an understanding of domestic and international plant certification and marketing, plus expertise in the regulations around the marketing and licencing of Genetically modified organisms.
A background in Plant health and Horticultural marketing regulations would be desirable.
Knowledge of wider Plant health.
Excellent communication skills both written and oral.
Experience of project, staff and financial management.
Evidence of reviewing and presenting complex information under short deadlines.
Experience on implementing Continuous Improvement principles.
Experience of working with key stakeholders and policy customers.
Job holder must be prepared to travel to be with PVS colleagues who are principally Cambridge based and to York where APHA’s GMI is located.
Frequent travel may be required to other locations including possibly overseas.
A valid full driving licence (manual, or automatic) and independent access to a car is necessary.
Other corporate duties linked to wider APHA strategy may also be required as necessary in response to outbreak management or other corporate activities to deliver APHA or Service Delivery priorities.

The post holder will:

Demonstrate and role model high calibre leadership, championing best practice in workforce planning, building capability, talent management and diversity and equality. Whilst also developing the team’s technical expertise.
To provide advice to policy development, central projects, and activities to represent operational experience and expertise.
To ensure the performance, behaviours and attendance of assigned teams is proactively managed, reviewing performance on a regular basis and establishing an environment in which everyone can, and does, contribute effectively and that different perspectives are heard and channelled towards achieving the Agency’s objectives.
Role model and promote proactive leadership, embedding the necessary performance improvements and culture change across teams to ensure that all staff operate to the required policies and procedures, H&S standards and quality assurance levels.
Work closely with the Head of Plant and Bee Health and the Chief Plant Health & Seeds inspector to set delivery strategy and direction for the team and ensure all customer targets are met.
Working with Defra and Devolved Administration to develop PVS and GM legislation.
Meet and liaise with key partner organisations including the British Society of Plant Breeds, Agricultural Industries Federation, National Institute of Agricultural Botany, National Farmers Union regulations and developing legislation.
Lead GM and PVS related incident response roles as appropriate.
Lead APHA’s Plant health certification activities.
Maintain and develop the team’s quality standards.
Seek out and develop areas identified for potential change, driving efficiency and consistency where possible.
Play active role in the senior management team of Plant & Bee Health including providing cross cutting APHA G7 support and deputisation as required.
Play a leading role in the design, development and implementation of business reforms and policy initiatives, undertaking a key role in project teams and cultural change.

Essential Criteria:

Have good technical knowledge of UK and EU legislation relating to Plant Variety and Genetic Modification activities.
Have an understanding of domestic and international plant certification and marketing, plus expertise in the regulations around the marketing and licencing of Genetically modified organisms.
A background in Plant health and Horticultural marketing regulations would be desirable.
Knowledge of wider Plant health.
Excellent communication skills both written and oral.
Experience of project, staff and financial management.
Evidence of reviewing and presenting complex information under short deadlines.
Experience on implementing Continuous Improvement principles.
Experience of working with key stakeholders and policy customers.
Job holder must be prepared to travel to be with PVS colleagues who are principally Cambridge based and to York where APHA’s GMI is located.
Frequent travel may be required to other locations including possibly overseas.
A valid full driving licence (manual, or automatic) and independent access to a car is necessary.
Other corporate duties linked to wider APHA strategy may also be required as necessary in response to outbreak management or other corporate activities to deliver APHA or Service Delivery priorities.

The post holder will:

Demonstrate and role model high calibre leadership, championing best practice in workforce planning, building capability, talent management and diversity and equality. Whilst also developing the team’s technical expertise.
To provide advice to policy development, central projects, and activities to represent operational experience and expertise.
To ensure the performance, behaviours and attendance of assigned teams is proactively managed, reviewing performance on a regular basis and establishing an environment in which everyone can, and does, contribute effectively and that different perspectives are heard and channelled towards achieving the Agency’s objectives.
Role model and promote proactive leadership, embedding the necessary performance improvements and culture change across teams to ensure that all staff operate to the required policies and procedures, H&S standards and quality assurance levels.
Work closely with the Head of Plant and Bee Health and the Chief Plant Health & Seeds inspector to set delivery strategy and direction for the team and ensure all customer targets are met.
Working with Defra and Devolved Administration to develop PVS and GM legislation.
Meet and liaise with key partner organisations including the British Society of Plant Breeds, Agricultural Industries Federation, National Institute of Agricultural Botany, National Farmers Union regulations and developing legislation.
Lead GM and PVS related incident response roles as appropriate.
Lead APHA’s Plant health certification activities.
Maintain and develop the team’s quality standards.
Seek out and develop areas identified for potential change, driving efficiency and consistency where possible.
Play active role in the senior management team of Plant & Bee Health including providing cross cutting APHA G7 support and deputisation as required.
Play a leading role in the design, development and implementation of business reforms and policy initiatives, undertaking a key role in project teams and cultural change.

Essential Criteria:

Have good technical knowledge of UK and EU legislation relating to Plant Variety and Genetic Modification activities.
Have an understanding of domestic and international plant certification and marketing, plus expertise in the regulations around the marketing and licencing of Genetically modified organisms.
A background in Plant health and Horticultural marketing regulations would be desirable.
Knowledge of wider Plant health.
Excellent communication skills both written and oral.
Experience of project, staff and financial management.
Evidence of reviewing and presenting complex information under short deadlines.
Experience on implementing Continuous Improvement principles.
Experience of working with key stakeholders and policy customers.
Job holder must be prepared to travel to be with PVS colleagues who are principally Cambridge based and to York where APHA’s GMI is located.
Frequent travel may be required to other locations including possibly overseas.
A valid full driving licence (manual, or automatic) and independent access to a car is necessary.
Other corporate duties linked to wider APHA strategy may also be required as necessary in response to outbreak management or other corporate activities to deliver APHA or Service Delivery priorities.

The post holder will:

Demonstrate and role model high calibre leadership, championing best practice in workforce planning, building capability, talent management and diversity and equality. Whilst also developing the team’s technical expertise.
To provide advice to policy development, central projects, and activities to represent operational experience and expertise.
To ensure the performance, behaviours and attendance of assigned teams is proactively managed, reviewing performance on a regular basis and establishing an environment in which everyone can, and does, contribute effectively and that different perspectives are heard and channelled towards achieving the Agency’s objectives.
Role model and promote proactive leadership, embedding the necessary performance improvements and culture change across teams to ensure that all staff operate to the required policies and procedures, H&S standards and quality assurance levels.
Work closely with the Head of Plant and Bee Health and the Chief Plant Health & Seeds inspector to set delivery strategy and direction for the team and ensure all customer targets are met.
Working with Defra and Devolved Administration to develop PVS and GM legislation.
Meet and liaise with key partner organisations including the British Society of Plant Breeds, Agricultural Industries Federation, National Institute of Agricultural Botany, National Farmers Union regulations and developing legislation.
Lead GM and PVS related incident response roles as appropriate.
Lead APHA’s Plant health certification activities.
Maintain and develop the team’s quality standards.
Seek out and develop areas identified for potential change, driving efficiency and consistency where possible.
Play active role in the senior management team of Plant & Bee Health including providing cross cutting APHA G7 support and deputisation as required.
Play a leading role in the design, development and implementation of business reforms and policy initiatives, undertaking a key role in project teams and cultural change.

Essential Criteria:

Have good technical knowledge of UK and EU legislation relating to Plant Variety and Genetic Modification activities.
Have an understanding of domestic and international plant certification and marketing, plus expertise in the regulations around the marketing and licencing of Genetically modified organisms.
A background in Plant health and Horticultural marketing regulations would be desirable.
Knowledge of wider Plant health.
Excellent communication skills both written and oral.
Experience of project, staff and financial management.
Evidence of reviewing and presenting complex information under short deadlines.
Experience on implementing Continuous Improvement principles.
Experience of working with key stakeholders and policy customers.
Job holder must be prepared to travel to be with PVS colleagues who are principally Cambridge based and to York where APHA’s GMI is located.
Frequent travel may be required to other locations including possibly overseas.
A valid full driving licence (manual, or automatic) and independent access to a car is necessary.
Other corporate duties linked to wider APHA strategy may also be required as necessary in response to outbreak management or other corporate activities to deliver APHA or Service Delivery priorities.

The post holder will:

Demonstrate and role model high calibre leadership, championing best practice in workforce planning, building capability, talent management and diversity and equality. Whilst also developing the team’s technical expertise.
To provide advice to policy development, central projects, and activities to represent operational experience and expertise.
To ensure the performance, behaviours and attendance of assigned teams is proactively managed, reviewing performance on a regular basis and establishing an environment in which everyone can, and does, contribute effectively and that different perspectives are heard and channelled towards achieving the Agency’s objectives.
Role model and promote proactive leadership, embedding the necessary performance improvements and culture change across teams to ensure that all staff operate to the required policies and procedures, H&S standards and quality assurance levels.
Work closely with the Head of Plant and Bee Health and the Chief Plant Health & Seeds inspector to set delivery strategy and direction for the team and ensure all customer targets are met.
Working with Defra and Devolved Administration to develop PVS and GM legislation.
Meet and liaise with key partner organisations including the British Society of Plant Breeds, Agricultural Industries Federation, National Institute of Agricultural Botany, National Farmers Union regulations and developing legislation.
Lead GM and PVS related incident response roles as appropriate.
Lead APHA’s Plant health certification activities.
Maintain and develop the team’s quality standards.
Seek out and develop areas identified for potential change, driving efficiency and consistency where possible.
Play active role in the senior management team of Plant & Bee Health including providing cross cutting APHA G7 support and deputisation as required.
Play a leading role in the design, development and implementation of business reforms and policy initiatives, undertaking a key role in project teams and cultural change.

Essential Criteria:

Have good technical knowledge of UK and EU legislation relating to Plant Variety and Genetic Modification activities.
Have an understanding of domestic and international plant certification and marketing, plus expertise in the regulations around the marketing and licencing of Genetically modified organisms.
A background in Plant health and Horticultural marketing regulations would be desirable.
Knowledge of wider Plant health.
Excellent communication skills both written and oral.
Experience of project, staff and financial management.
Evidence of reviewing and presenting complex information under short deadlines.
Experience on implementing Continuous Improvement principles.
Experience of working with key stakeholders and policy customers.
Job holder must be prepared to travel to be with PVS colleagues who are principally Cambridge based and to York where APHA’s GMI is located.
Frequent travel may be required to other locations including possibly overseas.
A valid full driving licence (manual, or automatic) and independent access to a car is necessary.
Other corporate duties linked to wider APHA strategy may also be required as necessary in response to outbreak management or other corporate activities to deliver APHA or Service Delivery priorities.

Your role will be an Associate Commercial Practitioner (HEO) within the sub-category Business Services Team in the wider ABBSER Category.

The role’s overriding responsibility is to support commercial activities across the sub-category encompassing the full commercial lifecycle. This includes supporting our internal stakeholders to determine our commercial strategies for future delivery of their services, supporting procurement activities and undertaking contract management, supplier performance and relationship management.

We are seeking aspiring commercial professionals who are capable and enthusiastic individuals with relevant transferable skills looking to build a career in a commercial environment.

You will need to be driven, dynamic and a proactive individual with experience of building collaborative working relationships; be able to identify problems, build creative solutions, improve ways of working and work towards ensuring commercially sound outcomes.

Successful candidates will support CD in playing a crucial role in driving and supporting DWP’s efficiency agenda, helping better control costs through third party spend.

Person specification
Your role will be supporting the procurement and contract management of a portfolio of contracts throughout the commercial lifecycle. Full training will be provided on all aspects of commercial activity.

The main responsibilities for this position include, but are not restricted to:

Supporting procurement activity for specific Business Service initiatives across the full commercial lifecycle (sourcing, contract, performance and relationship management).
Provide commercial advice to a wide range of stakeholders to support colleagues with market engagement, sourcing, tendering and a wide range of procurement activities.
Stakeholder Management / Engagement / Communication.
Working with stakeholders at all levels (internal and external) to support the development of the Business Services strategy for commercial category initiatives.
Create positive supplier relationships, encouraging innovation, creation of “value add” solutions, and a strong customer service ethic.
Support the production and review on governance documents and processes for DWP Internal Governance alongside support to Ministerial, Treasury and Cabinet Office gated submissions.
Develop and maintain compliant input and records of commercial activity on Microsoft Lists pipelines and DWP’s eProcurement solution (which utilises Jaggaer) within the scope of your daily role.
Support the contributions towards supplier cost savings targets, and initiatives that increase efficiency whilst maintaining performance and risk management.
Supporting the development, review and execution of contracts including supporting negotiation where required.
Support stakeholder engagement surrounding more complex contract issues and procurement documents.
Play an active part in supporting Commercial Directorate values and culture.