Total 830 Customer Service job vacancies in Leicester, Leicestershire, DE14 1PT

We are looking for a full-time member of staff to join our Maternity & Neonatal Admin Team



You will be part of a team of coordinators who offer referral and admin services for our neonatal and Vaccine teams. You will need to have a flexible approach and a commitment to working as part of a team.


To perform well in this position you will need to be reliable, a good team player, be able to use your initiative, prioritise your workload, work to tight deadlines whilst dealing with frequently changing priorities and be willing to learn and undertake training and development as the role requires. Excellent written & verbal communication and interpersonal skills are essential as you will be in contact with a range of staff and patients.



The successful applicant will be enthusiastic, confident and self-motivated, enjoy working in a challenging, busy environment and will have experience of working in a busy customer focused environment. You should have an excellent customer service background as well as good keyboard skills and proven working knowledge of Microsoft Office packages.


This is an excellent opportunity to build on and develop existing administrative and clerical skills. If you are innovative, motivated and look forward to new challenges then this is the post for you.

This is a new role that will be run alongside our Neo Natal Service coordinators, you will be required to manage and report the RSV (Respiratory Syncytial Vaccine) data regarding our Maternity Patients.

You will be responsible for data management of the RSV Vaccine. There is a government drive to ensure all pregnant women are vaccinated timely within their pregnancy. There will also be the need to produce reports for the vaccines.

This role will also require the Maternity Service Coordinator - Vaccine Support to work alongside the current Maternity Service coordinators. This is a dual role within Neonatal & Maternity allowing flexibility to cover annual leave & sickness.

To be responsible for the reporting and managing of RSV vaccine data with the Obstetric department.



To be responsible and accountable for Obstetric & Neonatal clinics and for the provision of patient case notes.



To ensure and deliver a Patient Pathway in accordance with Local and National Guidelines in relation to Referral to Treatment (RTT).

To ensure accurate and timely data quality through effective use of the HISS, E3, NIPE and Patientcentre systems. To work as part of the team, being totally responsible for the appointments, preparation, and smooth administration of all aspects of designated clinics and to provide a high-quality service to both clinicians and patients.

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals:
• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/

· To ensure that complete and accurate information is recorded for the vaccines RSV - To ensure accurate and timely completion of the RSV database by downloading data from various other sources and manipulating the data to enable appointment booking and reporting.

· To liase with the vaccine midwives to ensure all data is collected and reported

· To ensure that complete, accurate and timely appointments are booked and recorded on the computerised systems to the highest quality standards, in accordance with national and trust guidelines.

· Effective communication with the clinical teams advising of problems or issues arising that may impact on the running of their clinic.

· Liaise with clinicians, nurses, and the wider MDT in identifying the need for, and organising ad hoc sessions.

· To be responsible for and oversee the management of specialist clinics. Including:

· BCG - To ensure accurate and timely completion of the complex BCG database by downloading data from various other sources and manipulating the data to enable appointment booking and reporting.

· As the centre for BCG vaccinations, you will be required to take referrals from NIPE, LPT, E3 & BCG and offer time-appropriate appointments in line with current NHS guidelines. You will be required to communicate with the patients regarding these appointments.

· To ensure all Local & National Standards are applied to referrals including RTT wait time targets


This advert closes on Thursday 24 Oct 2024

LEARNING SUPPORT ASSISTANTGartree High School Ridgeway, Oadby, Leicester, LE2 5TQAn 11-16 Academy ‘An Outstanding School’ (Ofsted October 2018)Grade 5, hours negotiable up to a maximum of 30 hours per week£23,118 – £23,505 per annum, pro rata salary £16,043 - £16,311 for 30 hours We are seeking to appoint a hardworking, highly motivated and caring Learning Support Assistant to work within a supportive and friendly Learning Support Department, to support teaching and learning at Gartree High School. This role is varied, and we are looking for an adaptable, flexible and resourceful individual able to cope in a high-pressure environment and deal with constantly changing priorities. This is an exciting time to join a popular, high achieving and constantly oversubscribed 11-16 school. JOB REQUIREMENTS: Working with a wide range of class teachers to deliver excellent teaching and learning. Coaching children on a 1:1 or group basis. Accompanying groups on trips. Supporting assessment and evidencing learning Working with the teacher to create stimulating classroom displays and learning resources Maintaining a safe and positive environment for all learners Creating opportunities for all learners to reach their potential, irrespective of ability If you are interested in applying for this post, then we look forward to receiving your completed application form and letter of application. Your letter of application should be no longer than one side of A4. In it we would like you to tell us a little about why you would like this job and outline your experience to date. Please email your completed application to Becky ToweClosing date: 9am Monday 28th October 2024 Interview date to be confirmed

We have an exciting opportunity to lead our busy accommodation advice team to provide advice and
assistance to males aged 18+ coming to the end of their prison sentence or in the community on licence with
probation.
You will be liaising with probation teams, prisons, local housing authorities and landlords to support our clients
to navigate housing processes in order to address their housing issues. You will be attending regular strategic
meetings within Leicester and Leicestershire and reporting on progress during quarterly contract monitoring
meetings.
Fixed term post for maternity cover to start February 2025 to November 2025 with the potential to extend for a
further 3 months.
Please note that this post requires either a full driving licence and use of a vehicle or having means of
transport to travel across Charnwood / Leicestershire.
An enhanced Disclosure and Barring Service (DBS) check is required for this post, and you will undergo
additional enhanced vetting as part of the requirement to work within prisons and with probation.
We take safeguarding of our clients seriously; therefore, you will be expected to demonstrate that you
understand current safeguarding practices and agree to adhere to these practices within the role.
Why work for The Bridge East Midlands?
Maybe you’ve known someone suffer without help, or perhaps you’re tired of seeing the same new stories
about homelessness? Join us and you can help change lives.
Everyone here is motivated and passionate to make a positive difference to local people. We are a small
charity that’s organised, focused, and driven to prevent homelessness.
We are consistently striving to develop our services to achieve our vision of resilient, compassionate
communities, where individuals thrive in safe and secure homes. We hold our services to the highest possible
standard and are very proud of our track record in preventing and relieving homelessness.
For an informal chat about the role, please call our Head of Programmes and Services, Anna Maudsley, on
07717 847118.
To request a copy of the job description, and for further details on the application process, please email us at
hr@thebridge-eastmidlands.org.uk.

Service Care Solutions have an exciting opportunity for School Chefs to join a multitude of Schools they are working with based in Leicester.

Working 27.5 hours per week from 7am till 2:30pm, this is a great opportunity for someone experienced in Catering to work during School Term times.

Overall Purpose of the Role will be:
To be responsible for:

• Preparing, cooking, and serving school meals for assigned school/s in line with nutritional guidelines, standard recipes and pre-defined menus, quality requirements, and budget parameters.
• Undertaking other activities to ensure compliance and the control and organisation of resources to fulfil service level agreements.
• Directing and supervising the day-day activities of onsite staff by providing decisive and effective leadership to team(s)

Each post holder will be primarily based at one school where they will be responsible for:

• Food to be produced and served onsite only.
• Food to be produced and served onsite + food to be distributed to other schools (this arrangement is known as a production hub).

*Please note that the above includes a mixture of Vegetarian/Pescetarian/Non Vegetarian/Halal*

Post holders will need to work flexibly and be required to:

• Provide short-term cover at another location as required.
• Be moved longer term or permanently to another school within the area cluster to meet service needs.

Key Job Activities:

• Food Production & Service
• Receive meal numbers, check special dietary requirements, obtain the recipes, and plan the preparation as per the pre-established menu.
• Prepare and cook food.
• Prepare and set up serving and dining areas in line with the menu and other pre-defined details.
• Serve food whilst interacting with children and school staff.
• Oversee the packing and collection of food prepared for other schools (for production hub kitchens only).
• Undertake routine cleaning of kitchen areas and equipment during and after each service.
• Oversee the safe disposal of waste.
• Direct and supervise the activities of over 10 onsite staff involved in food production and service.

We are seeking candidates who are able to act as a positive representative of the service by:

• Being approachable, friendly, and helpful.
• Dealing appropriately with straightforward questions, and requests from school staff.
• Escalating anything non-routine or contentious to the appropriate manager or support officer within the service.
• Promote the uptake of school meals and participation with new menus and ideas by engaging with children daily, and with parents and carers at school events.

Catering Logistics

• Compile rotas & timesheets to ensure daily kitchen tasks are assigned.
• Carry out safety checks on the premises and equipment, ensuring the security of the kitchen and any stores and surrounds.
• Report the breakdown of equipment and need for structural repairs, including Food Safety hazards, break-ins, and accidents.
• Report problems with stocks and supplies and liaise with other central staff within the service regarding other operational issues/risks/matters of concern.
• Reconcile daily and weekly meal numbers.
• Monitor and control stock supplies.
• Place orders for goods and supplies.
• Receive, check, and store deliveries.
• Record cleaning and food waste details on the schedule.
• Monitor food budgets and escalate any concerns to the Area Manager.
• Maintain accurate food safety, and health & safety record

We require a support Behaviour Worker for a Secondary school in Leicester To support the pastoral team and system in the school. Leading on ensuring relationships between learners and staff are positive and respectful.

You will play a pivotal role in insisting the high expectations for students’ behaviour and conduct at all times and that these expectations are applied fairly and consistently, in line with college policies.

This is a temporary Fixed Term appointment - starting ASAP until Christmas only. 37 hours per week (8am-4pm) Term Time only.

Job Description

Senior Nurse (RMN/RNLD)

Hourly Rate: £18 - £22

Mixed Shifts

Hours per week: 40

Here at Willing Care, an exciting opportunity has arisen for a Senior Nurse (RMN/RNLD) to join one of our client's growing Nursing team, so if you are looking for a new and rewarding role, then apply today!

Our staff hold over 20 years' experience within the Healthcare industry, we are devoted to matching up our clients with talented candidates, who are passionate about providing high quality care. Willing Care Recruitment is committed to having a diverse and inclusive work force.

Requirements for the Senior Nurse (RMN/RNLD) role:

• You must have a Registered Nurse Qualification (RMN /RNLD)
• Valid NMC Pin
• Clear DBS

About the Mental Health Hospital:

This Mental Health Hospital offers holistic care to women with complex health needs.

Benefits for a Senior Nurse (RMN/RNLD):

• Monday to Friday
• Paid breaks

The role of a S enior Nurse (RMN/RNLD) within the Mental Health Hospital involves:

• Adhering at all times to the NMC code of professional conduct
• Ensuring that you are up to date with relevant hospital policies.
• Contributing to pre-admission assessment of referred patient
• Contributing to the comprehensive assessment of a patient on admission.
• Working collaboratively with the individuals to develop their care plan
• Monitoring and reviewing individualised patient plans, within an evidence-based framework.
• Managing medication as per hospital policy.
• Acting as a role model for other staff, demonstrating good practice
• Acting as a mentor for junior staff

We are seeking a Senior Nurse (RMN/RNLD) who is passionate about the standards of care they provide, if this sounds like you, we'd love to hear from you. Please apply today.

Reference: WILL69100/JG

INDNUR

Residential Support Worker (CYP) - Waking Nights - Market Harborough (Driver Required)

About Us: We are seeking dedicated and compassionate Residential Support Workers to join our team. If you're passionate about making a positive impact on the lives of Children and Young People, we encourage you to apply. This role will be based in a Family Assessment Home, supporting new parents and their newborns. This role is Waking Nights.

We're looking for applicants who are looking for temporary work, full-time or part time. Experience with Children and Young people settings and being able to drive are a must.

Role Overview:

• Provide high-quality care and support to individuals with various needs, including behavioural support, mental health, non-verbal communication, and learning difficulties.
• Assist with personal care tasks (bathing, dressing, toileting) while promoting independence and dignity.
• Support clients in daily activities, including meal preparation, medication management, and household chores.
• Develop and maintain positive relationships with service users, families, and other professionals.
• Maintain accurate and confidential records of care provided.
• Waking Nights - You will be working through the night, observing and supporting the residents of this home.

Requirements:

• Previous experience in a similar role is essential.
• Excellent communication and interpersonal skills.
• Empathy, patience, and a compassionate nature.
• Ability to work independently and as part of a team.
• Basic IT skills (touchscreen devices, computers).
• Valid driver's license and access to a reliable vehicle.
• Up-to-date medication, moving, and manual handling training.
• Enhanced Adult and Child workforce DBS (update service).

How to Apply: Please submit your CV outlining relevant experience. For more information, contact Alan at 0121 480 8217.

Complex Care Assistant - Waking Nights

DE14 area of Burton on Trent

At the request of our client, we require females only for this role.

Pay Rate:

• £15.01 per hour on weekdays
• £18.27 per hour on weekends
• £22.52 per hour on bank holidays
• Weekly Pay & accrual of holiday pay at 12.7% of your gross pay

Shift Pattern: Mainly Waking Night Shifts Available

Mornings from 07:00- 10:00am, 16:30-19:00, nights from 21:00-07:00

• Currently expanding but care is required predominantly in the evenings (including school pick-ups until bedtime) and at night (wake-in), as well as some mornings for school travel also

Prestige Nursing & Care Leicestershire are looking for caring and reliable Complex Care Assistants for one of our lovely paediatric clients in the DE14 area - a young boy living in a loving and welcoming home who requires full support with all of his daily living activities. His package is currently growing, and we are looking for someone to be able to provide care during mornings, evenings, and some nights also. This will allow the client to access transport to attend education, have some meaningful care in the evenings, and provide respite for the family at night

We are really looking for someone with experience in Complex Care (over 6 months) and offer full ongoing training for our successful candidates. Those meeting this criteria will then receive all necessary training from a Regional Nurse and shadowing with an experienced and highly knowledgeable colleague who has worked in the package for some time.

You will need to be a driver with a full licence for the school pickups and travel.

Providing personal care, medication and feeds via PEG and JEJ, suctioning, rectal medications, rescue medications, saturation monitoring, and general well-being management of complex care.

Being employed as a Carer by us means we provide:

• You will be paid the national minimum wage for all attended training sessions and any shadow shifts
• A variety of shifts to suit your lifestyle
• Work with our own clients, no agency work.
• Pension scheme
• Blue light card
• Free DBS check
• Unlimited annual leave request
• Enhanced Maternity/Paternity and Adoption schemes
• Continued professional development to support you & your career
• Holiday pay
• Refer a friend via our Care Friends incentive App- T&C's apply
• Employee Assistance line - available 24/7 and fully confidential for our staff
• Support from your local branch team and out of hours support.

We're looking for:

• Paid previous experience as a complex care support worker is essential
• Excellent communication skills
• Compassionate and kind individuals
• A driver's licence and use of own vehicle for the shifts that require it to drive the client's vehicle
• Good professional or personal references

In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice.

You may be asked to provide your employment details through HMRC.

Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to time lines. All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

As a Company we are unable to provide Sponsorship for overseas candidates. Applicants must have proof of right to work in the UK. It is a requirement to provide an overseas police check dated within the last 3 months of being in the UK if you have lived outside of the UK for longer than a year in the last 5 years.

By submitting your details, you acknowledge that Prestige Nursing is collecting, processing, and using your personal data for managing your application. For more information, please visit our Candidate Privacy Notice on our website.

Prestige Nursing & Care reserve the right to close this role early

#INDHP24

We are looking for an outstanding Bank Care & Support Worker with a passion for delivering excellent care. Youll have the opportunity to work bank shifts at Cygnet Toller Road.This is aToller Road is an 8 bed specialist residential service, supporting adults with learning disabilities and complex needs, including those with mental health or physical health needs. We can also provide specialist nursing care, with support tailored to individual needs. Toller Road is in a quiet residential area in Leicester, close to the city centre. The service is very close to local amenities with really good bus and rail links nearby. Your day-to-day Offer enhanced care with a flexible learning approach for all the people in our care Provide guidance & encouragement through physical & emotional support Learn about individuals specific needs & provide help in the most appropriate way Assist with medical & welfare needs Report on medical & welfare needs as required Safeguard Maintain a safe, clean environment for all Why Cygnet? Well offer you Opportunities for further learning with our excellent apprenticeship scheme Flexible working with the opportunity for overtime Regular coaching & appraisal Expert supervision & peer support Employee discount savings & Cycle to Work scheme Recruitment referrals You are Genuinely driven with a desire to make a real difference in peoples lives An excellent communicator & a good team player Sensitive & intuitive with the energy required to provide a trusting, stimulating & varied environment Passionate about empowering & supporting service user independence Successful candidates will be required to undergo an enhanced DBS check. Cygnet has been providing a national network of high-quality specialist mental health services for more than 30 years. In this role youll have the chance to make a real impact on patients, service users & their families.

Do you have fantastic people skills? Can you deliver a great customer experience? If yes, we have the perfect job for you in our vibrant Leicester office!

Our approach to Hybrid Working: With hybrid working, you have more flexibility, as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration.

Working Hours/ Shift Patterns: You will work 37.5 hours per week including 3-4 weekends out of 8. If you work a weekend shift, you'll get time off in lieu.

Our opening hours: Monday to Friday 08:00 - 19:00 and 09:00 to 17:00 at the weekends.

Location: Our fantastic Leicester office, which is in the city centre and only a short walk from the train station.

Salary: Starting £23,500 plus benefits and the opportunity for further salary progression.

Training: The first 7 Weeks in the office, once you have completed your training you will move to hybrid working.

At Hastings Direct, we have a simple ambition - to be the best and biggest digital insurance provider in the UK. Our Customer teams play a huge role in that, speaking to thousands of customers every day, and delivering the high quality insurance service they deserve. Join our Customer Service team and you'll play a key role in that service, helping customers to make changes to their policies, dealing with complaints and making sure they have the right cover.

Your role:

As a member of our Customer Service team, you'll be handling inbound calls from customers who are interested in one of our policies or wish to make changes to an existing one. Whether they have a question, need to update their details or support purchasing one of our products, you'll use your skills and knowledge to understand their needs, explain the options and provide them with the right policy every time. You'll also deal with any complaints in a professional and empathetic manner and escalate them if needed. You'll be expected to meet standards for quality, efficiency, and satisfaction, while providing policies that deliver the best value for both our customers and our business. In order to deal with a large number of callers with varying needs, you'll need to be adaptable, resilient, and motivated.

What we offer:

Join us and you'll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company and community.

As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Your initial training will cover our products and systems, as well as handling complaints, and will include taking live calls alongside an experienced colleague. Once you start to take calls on your own, you'll have regular, on-going assessment and support from your team leader and colleagues. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Benefits you'll receive:
Up to 5% annual discretionary Bonus
Hybrid working (1 day per week in the office with the option to do more depending on your preference)
A fantastic open plan modern office
We promote a relaxed, friendly & diverse working environment
'Harrys' - a great onsite restaurant, with a wide range of choice at breakfast and lunchtime & an on-site Costa coffee
25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
Pension match up to 10% of your salary
Life insurance (4 x base salary)
Discounted Hasting Direct products
Discounts & cashback with well-known retailers
Tech scheme, cycle to work, health assessments, and skin check - on completion of probation
Refer a friend scheme - earn £500 for every friend you refer
We will provide you will all the tech that you need! Including a brand-new Microsoft Surface laptop

If you believe you require any reasonable adjustments in order to complete the online assessment and/or interview process due to disabilities or health conditions, please do contact the recruitment team at: prior to completing your application.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

If you like what you've read and would like more information on the duties and responsibilities of this role, please click onto “Apply for this job” and you will be re-directed to our vacancies page where you can review the job description and person specification.

Customer Services Adviser
Grade 4, Salary £24,294 to £27,334 per annum pro rata
37 hours per week, 12 months fixed term contract

An exciting opportunity has arisen to recruit a Customer Services Adviser. We require a candidate who is committed to providing excellent customer service. You will be friendly and diplomatic, with good communication skills and enjoy working with the public.

As part of a dedicated team, working in a highly pressurised environment, you will ensure the delivery of a first class and professional front line service either by telephone, face to face or in writing, including by e-mail or web chat.

As a first point of contact, you will greet visitors and handle a variety of requests, including complaints and complex enquiries about council services, including Housing Benefits and Council Tax.

Experienced within a customer service environment and educated to GCSE level or equivalent, you will be an excellent communicator and have accurate IT skills.

We operate a ‘hybrid working’ model with a mix of office based, home and remote working available when suitable. The contractual base will be office based with agreed flexibility to work from home or at remote working locations in the borough, once full training is completed.

Closing date: 31 October 2024

Interviews: 18 November 2024

Hinckley & Bosworth ‐ A PLACE OF OPPORTUNITY

We welcome applications from all of the community.
Benefits include flexible working options, generous pension scheme and annual leave plus bank holidays.
Reasonable workplace adjustments are considered for all roles.

Previous applicants need not apply.

Proud member of the Disability Confident employer scheme

To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. Generic Responsibilities All staff at Victoria Park Health Centre have a duty to conform to the following: Equality, Diversity & Inclusion A good attitude and positive action towards Equality Diversity & Inclusion creates an environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law. Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect. Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect. Safety, Health, Environment and Fire (SHEF) This practice is committed to supporting and promoting opportunities for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation. Confidentiality This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service. Quality & Continuous Improvement (CI) To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice. This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care. Learning and Development The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake and complete mandatory training as directed by the training coordinator, as well as participating in the practice training programme. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately, enable them to improve processes and service delivery. Collaborative Working All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner. Service Delivery Staff at Victoria Park Health Centre must adhere to the information contained with practice policies and regional directives, ensuring protocols are adhered to at all times. Staff will be given detailed information during the induction process regarding policy and procedure. Security The security of the practice is the responsibility of all personnel. Staff must ensure they remain vigilant at all times and report any suspicious activity immediately to their line manager. Professional Conduct At Victoria Park Health Centre, staff are required to dress appropriately for their role. Administrative staff will be provided with a uniform whilst clinical staff must dress in accordance with their role. Primary Responsibilities The following are the core responsibilities of the practice administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: Maintaining and monitoring the practice appointment system Process personal, telephone and requests for appointments Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Signpost patients to the correct service Process incoming and outgoing mail Initiating contact with and responding to, requests from patients, team members and external agencies Process calling letters are requested Process all DNA letters in accordance with current policy Action GP2GP tasks Read code data on Systm1 Photocopy documentation as required File and store records as required Data entry of new and temporary registrations and relevant patient information as required Input data into the patients healthcare records as necessary Scanning of patient related documentation and attaching scanned documents to patients healthcare records Manage all queries (including administrative queries) as necessary in an efficient manner Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and notice boards Support all clinical staff with general tasks as requested

Position: Learning Support Assistant
Location: Leicestershire-based secondary schools
Start Date: As soon as possible

As a Learning Support Assistant, you will work closely with students across the school that have individual individuals in their academic and social development. Your role will involve providing tailored support to meet the specific needs of each student across a variety of subject areas. Students have a range of special needs with the biggest requirement being SEMH.

Responsibilities:

• Provide one-on-one or small group support for students with SEN.
• Support classroom activities and help manage student behaviour.
• Collaborate with teachers to adapt learning materials and resources.
• Monitor and record student progress and provide feedback to teachers
• Foster a positive and inclusive learning environment.

Requirements:

• Previous experience as a teaching assistant is essential.
• Experience in supporting SEMH needs is essential.
• Experience providing 1:1 support is desirable.
• A passion for working with children and a commitment to inclusive education.
• Excellent communication and interpersonal skills.
• A relevant teaching assistant or childcare qualification would be advantageous, though not essential.

How to Apply

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Position: Education Care Support Worker
Location: Leicester
Contract Type: Full-time
Start Date: ASAP

Hays Education are working in partnership with a Sixth Form College in Leicester who are looking for an experienced Education Care Support Worker to join their team for the start of the new academic year.

We are looking for supportive, resilient, compassionate individuals to work within a school setting where you will be joining a skilled and cohesive team. The role is to support students in their learning and behavioural needs, and you will play a massive role in their development and educational success. Must have experience working in a secondary school.


Responsibilities:

• Assist in the educational and social development of students under the direction and guidance of the classroom teacher.
• Help manage student behaviour and maintain a positive and conducive learning environment.
• Monitor and record student progress, ensuring any changes or concerns are communicated to the relevant parties.

Requirements:

• Experience working with children/adults with special educational needs and disabilities.
• Knowledge of strategies to support students with Autism, ADHD, and challenging behaviour.
• Strong communication and interpersonal skills.
• Patience and resilience.
• A relevant teaching assistant or childcare qualification would be advantageous.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.If you know someone looking for a new position within Education please let us know, as Hays offers a great Refer-A-Friend Scheme worth £350 in high street vouchers!

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