Total 144 Customer Service job vacancies in Harlow, CM20 1QX

For further details, please refer to the attached job description and job specification for the role

Please see the attached job description and person specification, available to download at any time.

SER are currently working alongside a Mental Health Service based in the Harlow, Essex area who are currently seeking a Flexible Support Worker to join their team on a permanent contract. Therapeutic optimism is at the heart of all the work carried out by this Mental Health Service, believing all clients with mental health needs can achieve and make positive changes to their lives as they move along their pathway of recovery.

Position: Day Flexible Support Worker
Location: Harlow, Essex
Contract: Permanent - 37.5hrs per week, across a 7-day rota, as agreed by management.
Salary: £23,463pa
Closing Date: 14th July 2024
Short Listing: 15th July 2024
Interview: Face to Face interviews will take place on Friday 19th July and/or Tuesday 23rd July 2024

About this role:
This role involves supporting clients transitioning from hospital to their homes, offering flexible assistance for individuals with enduring mental health needs on a 7-day shift rota. The focus is on guiding clients through their recovery journey over a 24-month period, helping them set and achieve their goals, become more self-reliant, and reduce their dependence on medical interventions and hospitalisations. The role also includes providing outcome-focused support, addressing dual diagnosis issues, managing housing-related aspects, and collaborating across various services and sites as needed.

Essential Requirements:
•A good standard of education and relevant skills, knowledge, and experience
•Experience of supporting clients move on to independence within a time defined recovery path
•Experience of working with adults with enduring mental health needs or a similar field
•Understanding of Dual Diagnosis and complex needs
•Knowledge of The Mental Health Act
•Able to work flexibly across 7 days a week on a shift rota basis

Applying for a role with this Service will open the door to joining an organisation that has been awarded, at excellence level, the Healthy Workplace Charter 2019 and retained its Mindful Employer Status for a further two years 2022 – 2024.

This Mental Health Service cares passionately about all aspects of their staff’s working life. This spans from how workers feel about their duties and providing them with meaningful work, giving their employees a voice in accepting and utilising feedback, to their working environment ensuring quality and safety of the physical environments for all, and finally a leadership team with a focus on its people.

If you would like to join this amazing team, please send your CV along with a cover letter.

This post is subject to the requirements of a six-month probationary period and satisfactory pre right to work checks.

Support the Service Manager in day-to-day management of Cardiology and Neurology Services. This will require working autonomously to understand and drive operating targets, budget controls and relevant HR management. Ensure effective processes and procedures are in place to monitor and track performance against agreed targets within the services that may be performance related. Problem solve all day to day management issues organising and reallocating work where situations change due to variations to the work load and staffing availability. Manage the analysis of data to ensure where required there is timely access to accurate information on all key performance indicators. Support the development of new business opportunities To develop and implement benchmarking processes across the relevant specialties Formulate and interpret information, highlight trends and/or inconsistencies and undertake the assessment and analysis of business performance data Manage the RTT and maintain eRS and appointment slot issues for the relevant services and follow through breaches, pending breaches and other performance related issues. To be able to interpret and analyst data in relation to a patients 18-week pathway Manage excel based tracking systems for missing outcomes, WLI activity, cost and income expenditure in relation to WLI activity. Undertake detailedanalysis of demand and capacity modelling and implement template changes in conjunction with Service Manager

The Deputy Service Manager will work as part of a managerial team that looks after Cardiology, Neurology, Respiratory Medicine and Stroke Medicine. This post will be responsible for Cardiology and Neurology specifically, including a large Cardiac diagnostic service. There will be some cross cover to the other services during staff leave.



The post holder will be required to provide comprehensive managerial and operational support to the Service Manager to ensure key performance, quality and financial targets are met, and the services are developed as per the division business plans. Specifically focusing on demand and capacity management, 18-week RTT pathway management, and cancer target management. The post holder will be expected to undertake delegated work as part of the annual planning cycle, supporting SLA contractual agreements with CCG.

North Mid is part of North Central London integrated care system – consisting of the NHS and Local authority organisations in Camden, Islington, Barnet, Enfield and Haringey. As with other ICS’s, we are working increasingly closely with partners and indeed many of our financial and performance objectives are measured at this system level. Whilst all organisations remain as standalone, statutory bodies we have an ICS infrastructure for making shared decisions and agreeing shared approaches.

We are proud of our staff and want to ensure their training allows them to provide excellent clinical care. We are also a training unit for medical students from UCL and St George’s University Grenada, and for nursing and midwifery students from Middlesex and City Universities.

Take a tour of our hospitalhere

· Support the Service Manager in day-to-day management of Cardiology and Neurology Services. This will require working autonomously to understand and drive operating targets, budget controls and relevant HR management.

· Ensureeffectiveprocessesandproceduresareinplacetomonitorandtrackperformanceagainstagreedtargetswithintheservicesthatmaybeperformancerelated.

· Problemsolvealldaytodaymanagementissuesorganisingandreallocatingworkwheresituationschangeduetovariationstotheworkloadandstaffingavailability.

· Managetheanalysisofdatatoensurewhererequiredthereistimelyaccesstoaccurateinformationonallkeyperformanceindicators.

· Supportthedevelopmentofnewbusinessopportunities

· Todevelopandimplementbenchmarkingprocessesacrosstherelevantspecialties

· Formulateandinterpretinformation,highlighttrendsand/orinconsistenciesandundertaketheassessmentandanalysisofbusinessperformancedata

· ManagetheRTTandmaintaineRS and appointment slot issuesfortherelevantservicesandfollowthroughbreaches,pendingbreachesandotherperformancerelatedissues.

· Tobeabletointerpretandanalystdatainrelationtoapatient’s18-weekpathway

· Manage excel based tracking systems for missing outcomes,WLI activity,costandincomeexpenditureinrelationtoWLIactivity.

· Undertakedetailed analysisofdemandandcapacitymodellingandimplementtemplatechangesinconjunctionwithServiceManager


This advert closes on Monday 22 Jul 2024

A full list of duties and responsibilities will be found within the job description and requirements for the role can be found within the person specification.

Develop and provide a professional level of customer service for the department. Respond to enquiries in a friendly, professional and courteous manner, resolving issues where possible or escalating to an appropriate team member when required. Communicate effectively and use appropriate interpersonal skills with people both internally and externally, maintaining the professional reputation of the Trust and department at all times. Portraying a professional image, maintaining confidentiality at all times. To continuously contribute to the progression and development of the chosen department through the provision of a high quality service. The post holder will be expected to complete all mandatory training provided.

Are you a Registered Nurse wanting flexibility in Shropshire?


**£250 sign up bonus once worked 150 hours**

We have an excellent opportunity within the NHS for a Band 5 registered nurse wanting flexible hours to suit your needs; you decide your working days and choose from flexible shifts such as early, late, long days, part or full time.

The position involves working within various General health inpatient services on a shift by shift basis. You will be required to assess, develop, implement and evaluate nursing care programmers while working within codes of practice and professional guidelines.


The Limited company hourly rates are from £22.00 per hour, with uplifted rates of pay for nights and weekends.

It is essential that the successful candidate will have a Adult Health Nursing qualification, at least 6 months of post qualification experience and must currently have a current pin and registration with the NMC.

If you are looking for a new challenge, enjoy variety in your work and wish to be part of a team supporting people with mental health needs then we want to hear from you.

The benefits of Service Care Solutions:

* Daily payroll runs
* Excellent pay rates
* £250 referral bonuses
* Specialists mental health consultants offering single point of contact
* Frequent notifications for upcoming opportunities via text and email
* Nationwide provider of mental health staff to over 40 different NHS trusts offering mental health services and over 200 local authorities.
* DBS disclosures provided via fast track online services free of charge.

Work is available immediately so please forward your CV as soon as possible to apply!

Social Worker - Children in Care West Essex

Permanent, Full Time

£36,101 to £48,622 per annum

Location: Harlow

Working Style: Community-based worker

Closing Date: 16th July 2024

This position is open to Newly Qualified Social Workers (NQSWs) and Experienced Social Workers. (The starting salary for a NQSW is £33,885 per annum and this will rise to £36,101 per annum on successful completion of the ASYE programme).

Essex County Council understand how important flexibility and wellbeing is for our colleagues working across children's Social Care and that we need to think differently. We have therefore developed a nine-day working fortnight for full time frontline Social Workers within Children's services.

Here in Essex, we continue to raise the bar about practice and our investment in our workforce is second to none. It's an exciting time to join us. Not only have we been named Outstanding by Ofsted, we are delighted and at the same time humbled to have been crowned Social Work Employer of the Year for the second time in the last three years!

Please take a look at our 'No Magic' Children & Families video here

Children and Families is recognised as a service in which social work can develop and prosper, with a culture of collaboration, integrity and compassion; promoting development and wellbeing of children, young people and their families; protecting them from neglect and abuse. Working together with partners delivering a range of early help, family support and effective social work interventions which build resilience, remove barriers and enable children and young people to look forward to a brighter future.

Job Purpose Summary

As a specialist Social Worker within the Children in Care team, your role involves working Separated Migrant Young People arriving in Essex. You'll conduct initial needs assessments and age assessments where necessary. Previous experience of Merton compliant age assessment is advantageous but it is not a requirement, training will be provided. You will be working extensively with Separated Migrant Young People, operating in a trauma-informed, anti-racist manner to address health and educational needs. Additionally, you'll manage a caseload, aiming for positive outcomes while considering Home Office decisions on residency.

As a social worker in the team you will support colleagues, attend group supervision and. The role includes managing a defined caseload, the social worker will be responsible for working effectively with children, young people and families/carers to achieve positive change and improved outcomes. This includes enquiry, assessment, purposeful intervention through direct work and review in relation to Child Protection, Child in Need and Children Looked After, achieving permanency through care for Children in Care, whilst acknowledging that any decision on permanency will be dependent on the Home Office decision on length of leave to remain in the UK.

Our Children in Care Teams work with children and young people who are in care up to the age of 18. Children in Care Team's provide a high quality service to children who are unable to live at home and are placed with foster carers or supported accommodation post 16. The work includes ensuring that all statutory requirements are met. The team are committed to high quality work and engagement with all children in care to maximise the potential of young people. They work with a range of agencies, including Home Office, Immigration, Solicitors, Health and Education to ensure that care plans are effective.

What you'll need to join our Social Work teams

• Diploma or degree in social work, CQSW, CSS or equivalent.
• Registration with Social Work England as registered Social Worker.
• Demonstrable capability of practice in accordance with current professional standards e.g. Professional Capability Framework (PCF), Knowledge & Skills Statement (KSS).
• Case recording.
• Demonstrate ability in the application of SW knowledge, using emotional intelligence, analytical skills and act with confidence in challenging social and family situations.
• A good working knowledge and ability to use information technology and related systems e.g. Word, SW case recording systems.
• Required to work flexibly as required, including evenings and weekends if necessary.

To read more about us please visit: Children & Families

The role requires you to be mobile throughout a wider operational area including travelling around the county of Essex and beyond, transporting service users and their belongings and to be able to do so in an emergency. Driving licence and car or the ability to meet the mobility requirements of the role through other means is essential.

Why Essex? Essex County Council has a location to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England's oldest town, Colchester, and two of its newest - Basildon and Harlow - are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career. Read more about us here.

Essex County Council is proud to be a Disability Confident Leader. We're committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.

We're also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

What you should do next

If you are interested in finding out more about this role, we would love to hear from you. Please apply via the Working for Essex website.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community here .

If you have queries on this role or require anything further, please email resourcing.team@essex.gov.uk

Follow us on Facebook, Twitter, Instagram and LinkedIn . Further details can be found on our careers page .

Downloads

Pay and Reward | Our Ways of Working| About Us | Organisation Behaviours

Social Worker - Children in Care West Essex

Permanent, Full Time

£36,101 to £48,622 per annum

Location: Harlow

Working Style: Anywhere worker

Closing Date: 16th July 2024

Here in Essex, we continue to raise the bar about practice and our investment in our workforce is second to none. It's an exciting time to join us. Not only have we been named Outstanding by Ofsted, we are delighted and at the same time humbled to have been crowned Social Work Employer of the Year for the second time in the last three years!

Essex County Council understand how important flexibility and wellbeing is for our colleagues working across children's Social Care and that we need to think differently. We have therefore developed a nine-day working fortnight for full time frontline Social Workers within Children's services.

The Team

Sonia and Padraig talk about our great team

Our Children in Care team in West Essex are a very supportive and creative team where everyone looks after each other. Our experienced and available managers prioritise providing high quality and regular, reflective supervision and support to all our social workers as well as adhoc and informal support on a day-to-day basis. We also have reflective supervision on cases and consider particular dilemmas on cases. Essex County Council practices social work from a systemic perspective and promotes, strengths based, relationship based and trauma informed practice. The Essex Social Care Academy (ESCA) provides outstanding training opportunities for all Social Workers' and you will have the opportunity to access high quality training and development opportunities.

Children in Care teams work with children and young people up to the age of 18 who are in care- they're unable to live at home and are either placed with a foster carer or live in residential homes. They work with children and young people to ensure their experiences in care is a good one and that the work undertaken prepares them for their transition into leaving care or return home to family. The CIC teams receive cases in proceedings after the first hearing, they visit children and young people in placement, develop permanency plans which include Special Guardianship Order (SGO) and adoption, undertake life-story work to enable a child to understand the reasons for being in care and also support children to return home to birth family.

What you'll need to join our Social Work teams

• Diploma or degree in social work, CQSW, CSS or equivalent.
• Registration with Social Work England as registered Social Worker.
• Demonstrable capability of practice in accordance with current professional standards e.g. Professional Capability Framework (PCF), Knowledge & Skills Statement (KSS).
• Case recording.
• Demonstrate ability in the application of SW knowledge, using emotional intelligence, analytical skills and act with confidence in challenging social and family situations.
• A good working knowledge and ability to use information technology and related systems e.g. Word, SW case recording systems.
• Required to work flexibly as required, including evenings and weekends if necessary.

To read more about us please visit:

Children & Families: https://www.workingforessex.com/role/children-families

The role requires you to be mobile throughout a wider operational area including travelling around the county of Essex and beyond, transporting service users and their belongings and to be able to do so in an emergency. Driving licence and car or the ability to meet the mobility requirements of the role through other means is essential.

Essex County Council is proud to be a Disability Confident Leader. We're committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.

We're also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

What you should do next

If you are interested in finding out more about this role, we would love to hear from you. Please apply via the Working for Essex website.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community here .

If you have queries on this role or require anything further, please email resourcing.team@essex.gov.uk

Follow us onFacebook,Twitter, Instagram and LinkedIn . Further details can be found on our careers page.

Downloads

Pay and Reward Our Ways of Working About Us Organisation Behaviours

Roles and responsibilities within this role will include, but not be limited to: To work as part of a team alongside other clerical staff within the department and to be part of a wider multidisciplinary team delivering a high-quality service to other staff and patients. To provide a high-quality reception and administrative service for the Human Resources department and to ensure appointments are made in line with Trust policies, guidelines, and departmental protocols. To manage the Resourcing inbox, distributing e-mails to the relevant team/department and dealing with all incoming queries as first point of contact. Assisting in the planning, preparation and execution of all internal HR/OD events including but not limited to Recruitment Fairs, Internal Open Days, Staff Awards and other on-going events within the Human Resources and Organisational Development umbrella. Retrieve and process mail, incoming and outgoing telephone calls in accordance with Trust Policies. Undertake office management duties such as maintaining stock levels of required consumables and raising orders to managers as required. Gain the knowledge in the event of the hospital system failure the relevant disaster recovery procedure is followed. Accurately input, retrieve and collate information using departmental and Trust computer systems in a timely way being mindful of data protection at all times. Respond promptly and efficiently to routine queries referring queries on to other personnel as appropriate. To undertake clerical support i.e., filing, photocopying, typing and retrieval of documentation in line with Trust and departmental procedures. To ensure all Health & Safety guidelines are followed and equipment is used according to instruction. Any potential hazards and accidents to be reported and recorded promptly in line with Trust policies and procedures. To ensure that confidentiality is strictly adhered to in line with legislation and Trust policies and procedures. To report any service or performance shortfalls to the Management team and work as part of the team in order to address and resolve any issues.

We are seeking to appoint an enthusiastic and dynamic candidate to the role of Apprentice Human Resources Receptionist for an apprenticeship programme for a period of 16 months. Upon successful passing of the apprenticeship course, the postholder would be made permanent at Band 3 in the role.

The role of an Apprentice:

To undertake a undertake a 16 month delivery programme in HR Support in the Human Resources, through work based learning and by attending regular training sessions.

Supervision and support will be provided during all tasks, enabling the apprentice to work

within the organization to gain experience, confidence and to deliver effective and safe patient focused support, to the designated team. Successfully completing the training programme will lead to an Intermediate Apprenticeship Level 3 qualification.

The role of an Apprentice Recruitment Assistant is to provide a comprehensive and effective administrative service to support the smooth and efficient running of the Recruitment Service. This will include managing the Resourcing team inbox and supporting the Recruitment team in a full range of admin duties, dealing with telephone and face to face queries in a professional and courteous manner.

NMUH North Middlesex University Hospital NHS Hospital Trust (NMUH) is one of London’s busiest healthcare providers, providing hospital care and community services for the 350,000 people living in Enfield, Haringey and beyond. Our specialist services include HIV, cardiology, blood disorders, diabetes, fertility, sickle cell and thalassemia. In addition to a full range of cancer diagnosis and treatment services, the Helen Rollason Cancer Support Centre is based on-site and provides services to support cancer patients’ wellbeing. We also provide community services and have a dedicated 0-19 service for children and young people in Enfield so that they can get the best possible start in life. This includes health visitors and school nurses who are delivering the national Healthy Child Programme, which provides a structured framework for the delivery of key interventions to support the health and wellbeing of children and families from 0 to 5 and school aged children from 5-19. The 0-19 service aims to improve pathways and partnerships with services in the hospital and deliver excellent care for the children and families. For more information, please access the following link: https://www.northmid.nhs.uk/

Roles and responsibilities within this role will include, but not be limited to:
• To work as part of a team alongside other clerical staff within the department and to be part of a wider multidisciplinary team delivering a high-quality service to other staff and patients.
• To provide a high-quality reception and administrative service for the Human Resources department and to ensure appointments are made in line with Trust policies, guidelines, and departmental protocols.
• To manage the Resourcing inbox, distributing e-mails to the relevant team/department and dealing with all incoming queries as first point of contact.
• Assisting in the planning, preparation and execution of all internal HR/OD events including but not limited to Recruitment Fairs, Internal Open Days, Staff Awards and other on-going events within the Human Resources and Organisational Development umbrella.
• Retrieve and process mail, incoming and outgoing telephone calls in accordance with Trust Policies.
• Undertake office management duties such as maintaining stock levels of required consumables and raising orders to managers as required.
• Gain the knowledge in the event of the hospital system failure the relevant disaster recovery procedure is followed.
• Accurately input, retrieve and collate information using departmental and Trust computer systems in a timely way being mindful of data protection at all times.
• Respond promptly and efficiently to routine queries referring queries on to other personnel as appropriate.
• To undertake clerical support i.e., filing, photocopying, typing and retrieval of documentation in line with Trust and departmental procedures.
• To ensure all Health & Safety guidelines are followed and equipment is used according to instruction. Any potential hazards and accidents to be reported and recorded promptly in line with Trust policies and procedures.
• To ensure that confidentiality is strictly adhered to in line with legislation and Trust policies and procedures.
• To report any service or performance shortfalls to the Management team and work as part of the team in order to address and resolve any issues.


This advert closes on Thursday 11 Jul 2024

Proud member of the Disability Confident employer scheme

If you would like to find out more information about this role, please see the attached job specification.

Main duties of the job To liaise with all key members of the multidisciplinary team to advise and support colleagues in the delivery of expert patient care across professional boundaries. To independently manage a patient caseload utilizing advanced decision making and extended clinical skills. To undertake Haemoglobinopathy practitioner led clinics and to be responsible for individualized care planning and contribute to annual reviews. To work autonomously to deliver specialist Haemoglobinopathy clinical care appropriate to the needs of the patients group and based on principles that are research based and which enhance the quality of patient care. To co-design the planning, delivery, and evaluation of care pathways for patients with haematological conditions. To lead on training and education within Haemoglobinopathy specialist areas such as outpatient clinics the Haemoglobinopathy day unit and in patient wards. To promote an innovative and progressive attitude to the continual improvement of patient care through reviewing the evidence base and embedding this in practice through engagement in research. To act as a visible Haemoglobinopathy role model and expert.

Prioritise and manage workload without direct supervision. Provide a high quality reception and administrative service for the Outpatient department and to ensure appointments are made in line with Trust policies, guidelines and departmental protocols, additionalduties will include: Preparation of medical notes for relevant clinics Booking patients follow up onto the computer system. Update all demographics details. Complete outcomes of clinics and accurate recording of 18 weeks pathway Generate DNA letters to patients and GPs Deal with telephone and face to face inquiries from all staff groups, patients, relatives, carers, providing information, directing and prioritising queries as appropriate, in a professional and pleasant manner. Communicate verbally in a sensitive and caring manner at all times. Plan and organise workload to ensure service delivery is maintained and met to specialist delivery directives. To work flexibly as part of a team and cross cover other staff across the service to ensure a consistent and effective administration service is maintained at all times. To be proactive in supporting the changing demands within the service likely to impact on the administrative services. In the event of the hospital system failure the relevant disaster recovery procedure is followed. To provide and support for junior staff as required. Track case notes and other documentation in line with trust protocols. To collect notes from medical records., as needed. To collect urgently requested medical notes by consultants from main file and liaise with medical records staff if necessary. To report any service/performance shortfalls to Team Leaders and work as part of a team in order to address such areas. To monitor and escalate shortages in stock e.g. stationary, paper etc. to team leaders for ordering. To undertake mandatory training. To participate in the Trust Performance Development scheme for staff.