Total 245 Customer Service job vacancies in Gloucester, GL2 0LS

Community Care Assistant

£12.00 - £15.75 per hour - paid weekly

Variety of shifts available

About Prestige Nursing & Care Gloucester

At the Gloucester branch we pride ourselves on the care we deliver in our community, with colleagues and clients having been with us for over 15 years. Whilst our branch is situated in the town of Tetbury, our work area covers the county of Gloucestershire. We offer a variety of care services; specialising in homecare, complex care, and support work. We pride ourselves on the excellent support and care we deliver, putting our clients and colleagues at the centre of what we do.

What our clients are looking for

Our clients are looking for reliable, professional and caring care assistants to join our team and develop their care skills, working alongside our branch nurses and care colleagues with the opportunity to progress. We are currently looking for care assistants to visit our clients and assist them with medication, meal support, personal care, and socialising. In addition, you would have the opportunity to develop skills in areas of low-level clinical skills with further scope to train within more complex care.

Experience working within care is an advantage, but not necessary for the right candidate. You would be supporting individuals to live independently within their own homes, on a part time basis, and would have consistent individuals with whom you would build a rapport with.

Do I need experience?

This is a fantastic opportunity to join our team, with natural progression in the care industry. We welcome applicants with no prior care experience and will provide additional training and support to ensure you are confident and comfortable in your new role. This is a highly rewarding role, we are seeking those who are compassionate, reliable and someone who can make a real difference.

What we offer:

• A variety of shifts to suit your lifestyle.
• You will be paid the National Minimum Wage for all attended training sessions and shadow shifts.
• Work with our own clients, no agency work.
• Pension scheme
• Blue light card
• Free DBS check
• Enhanced Maternity/Paternity and Adoption schemes
• Continued professional development to support you & your career
• Weekly Pay
• Holiday Pay
• Refer a friend with the Care Friends mobile app and earn extra money - T&C's apply
• Employee Assistance line - available 24/7 and fully confidential for our staff
• Support from your local branch team and out of hours support.

We're looking for:

• Excellent communication skills
• A driver's licence is essential
• Good professional and personal references

In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice.

You may be asked to provide your employment details through HMRC.

Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines. All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

As a Company we are unable to provide Sponsorship for overseas candidates. Applicants must have proof of right to work in the UK. It is a requirement to provide an overseas police check dated within the last 3 months of being in the UK if you have lived outside of the UK for longer than a year in the last 5 years.

By submitting your details, you acknowledge that Prestige Nursing is collecting, processing, and using your personal data for managing your application. For more information, please visit our Candidate Privacy Notice on our website.

Prestige Nursing & Care reserve the right to close this role early

#INDHP24

Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our peoples skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey. The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification. Please refer to the Additional Information attachment before submitting your application.

The Customer Care Team forms part of our Elective Care Hub, a vital cog in our Patient Access Department. The Access Department validates patient pathways in line with access targets and helps maintain a clean, validated and prioritised elective waiting list. Confidential administrative support will be required to influence patient bookings to enable provision of patient care. The Customer Care Support Officers will act as a conduit between patients and services in progressing the treatment of patients and/or capturing plans/intentions. Knowledge of TrakCare would be an advantage and an understanding of the Referral to Treatment Standard but not essential as full training will be provided. Strong desire to help make a difference, be a point of contact for patients by being confident in receiving and making telephone calls with patients and colleagues a must! The hours in this role can vary and some Saturday and evening work will be required. The hours will not go above 37.5 per week so any time worked on a Saturday will be taken off in the week as required and allows for flexible working to aid work life balance.

Seeking support workers in Quedgeley, Abbeydale, Churchdown, Longlevens and Gloucester

Do you enjoy swimming, the cinema and going out for tea and cake?

Your skills and life experience could be a great match for our support worker role. All you need is a willingness to learn, flexibility, a can-do attitude and a desire to help someone live a full life!

The support you provide will be centred around each person’s values, preferences and needs which could include developing daily living skills, accessing a wider community, personal care and medication needs.

Due to the nature of the job role, applicants should be able to drive and have a full UK manual driving license with access to a vehicle.

No day is ever the same, visit our website for more information.

Benefits

1. Sleep-ins paid at £60 extra (basic salary £11.68 - £12.01 p/h)

2. Full training to gain the nationally recognised Care Certificate. 

3. On-going training and career development including professional qualifications 

4. Contributory Pension 

5. We cover the cost of DBS checks 

6. Rota's are planned in advance

7. Access to Wagestream where you can track your basic salary and additional hours earnings throughout the month and stream (access) a portion of those earnings before your monthly pay date. You can also access a range of financial support and advice, as well as save directly from your earnings.

8. Shopping discounts including Blue Light card, EE perks and Costco membership 

9. Successfully 'recommend a friend' to join us and you'll receive a thank-you payment 

10. Access to wellbeing helplines. 

11. Health Cash Plan

You will:

• Have good communication skills

• Have a positive and patient approach

• Be resilient and respect people’s differences

• Be able to build professional relationships

• Work well as part of a team

Your responsibilities:

• To empower the people we support to live the lives they want to lead

• To develop daily living skills.

• Support the people we support to access their communities for socialisation, employment, training or friendships

• To contribute to, develop and implement the individuals care plans.

• To communicate effectively and professionally with people we support, their family members, and external professionals.

• Maintain the health needs of the individuals we support

G_BT

Brandon Trust work alongside people of different ability so they are able to create opportunity and feel empowered to live the life they want.

All support workers work flexible shifts to provide a 24/7 service. Successful applicants for this role will require an enhanced DBS check. 

We are an Equal Opportunities employer and welcome applicants from all sections of the community. 

None None

We’re hiring for bank support workers in Gloucester

Do you enjoy walking, swimming, watching movies or social activities?

Are you looking for a second job or to make some extra income?

Being a bank support worker you’ll have flexibility and access to shifts that suit you; you could choose to work for a day here and there, during term times or holidays, evenings only or weekends only.

Experience is not essential as we provide full training. All you need is a willingness to learn, flexibility, a can-do attitude and a desire to help someone live a full life!

The support we provide is centred around each person’s values, preferences and needs which could include developing daily living skills, accessing a wider community, personal care and medication needs.

Due to the nature of the job role, applicants should be able to drive and have access to a vehicle.

No day is ever the same, visit our website for more information.

Benefits:

Sleep-ins paid at £60 extra (basic salary £11.68 p/h)

Full training to gain the nationally recognised Care Certificate. 

Time to complete training is paid

We cover the cost of DBS checks 

Rota's are planned in advance. 

Successfully 'recommend a friend' to join us and you'll receive a thank-you payment 

You will:

Have good communication skills

Have a positive and patient approach

Be resilient and respect people’s differences

Be able to build professional relationships

Work well as part of a team

Your responsibilities:

To empower the people we support to live the lives they want to lead

To develop daily living skills.

Support the people we support to access their communities for socialisation, employment, training or friendships

To contribute to, develop and implement the individuals care plans.

To communicate effectively and professionally with people we support, their family members, and external professionals.

Maintain the health needs of the individuals we support

G_BT

Brandon exists to enable children, young people and adults with a learning disability, autism, or both, to live life in the way they choose. We provide high-quality, individualised support to around 1,600 people and have a staff team of over 2,000. Operating across southern England and London, support is provided by a widely dispersed workforce, including public spaces and the homes of the people we support.

None None

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Care Coordinator Gloucester

Pay rate: £13.07 ph

Contract 37.5 hrs per week

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

We’re on the hunt for a Care Coordinator to join us in our DCA Office in Gloucester. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

As a Care Coordinator with us you'll play a pivotal role in ensuring the people we support are kept safe by ensuring our care delivery colleagues are deployed effectively and that all administration is undertaken in line with relevant regulations and legislation. You’ll be responsible for the managing and coordinating of the care delivery team, you will play a key role in ensuring that the relevant documentation is in place for any new people we support, discharges and transfers. You’ll conduct live call monitoring using bespoke software and be the first point of contact for day-to-day operational requirements of our care colleagues. You will also work alongside the management team to coordinate with families, healthcare professionals and external agencies, handle enquiries, schedule appointments and meetings and handle all information with confidentiality.

You will also take part in the on-call rota (although this may be subject to change depending on the needs of the service).

This is an amazing role for someone who is looking to really make a difference to the lives of others.

We’re interested in our Care Coordinators having both the right experience and the right values. This is why at this service our Care Coordinators should have experience working in Health & Social Care and be computer literate. You will also be required to have a UK Driving Licence and your own transport.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Location: Gloucester

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

We're looking for people who are passionate about care, and who want to help others to join our amazing teams. We don't require you to have any previous social care experience, what we do need from you is to have the Right to Work in the UK, as we are NOT able to offer Health and Care Worker visas. Additionally, you are required to have a full UK driving license with access to your own vehicle.

If you're looking for a job that can be flexible around your lifestyle there are a variety of shift patterns available to work in mornings, afternoons, evenings or weekends.

At Helping Hands, we can offer the following benefits

• Paid mileage of 35p per mile between calls
• Early Pay App request up to 50% of your pay in advance of pay day
• Earn up to £100 for referring a friend
• Our care assistants are directly employed by us giving you access to holiday entitlement and our pension scheme
• Apprenticeship opportunities available to existing staff
• Support to complete nationally recognised qualifications including your Care Certificate and NVQs. Your career development is important to us if you want to progress, we can help!
• FREE Blue Light Card national discount card for hundreds of retailers
• Annual pay reviews based on cost of living

Being a Care Assistant means you need to be adaptable, kind-hearted and put others first. Your role may include:

• Providing companionship
• Support with personal care such as showering, bathing and toileting
• Helping with mobility around the home
• Overseeing medication and providing medical support
• Helping around the house with cleaning, cooking and tidying
• Running errands such as food shopping or picking up prescriptions

Position: Support Worker
Pay Rate Starts at: £11.57ph Sleepins £73.89
Location: Birdwood Forest of Dean GL2 8AS - Please note this is a rural location and own transport is required
Shifts are a mixture of: 7am-14:30 - 14:30-22:00 and Sleepins
Join Voyage Care and Feel Valued, we reward your dedication with:
• Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
• Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
• Wagestream – giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
• Funded Blue Light Card – hundreds of discounts at high street retailers etc.
• 24/7/365 doctor line for our colleagues and their families
• Access to cash plans for our colleagues, which also covers their families
• Enhanced retirement leave
• Long service awards
We’re on the hunt for genuinely caring, hands-on Support Workers with a passion for enhancing the quality of life of the people we support. As a support worker with us you'll be helping people to gain more independence in their daily lives, whilst working within a dynamic team to support a fantastic group of people!
Our supported living service in Birdwood, in the Forest of Dean is a welcoming and friendly environment and you can be sure that no two days will be the same! You’ll be enhancing the lives of the people we support by teaching them new life skills, assisting with personal care, encouraging them to access their local communities, socialising and doing lots of activities. One day you could be out with the people we support in local hotspots, the next you could be unwinding with them doing sensory activities, watching films or going to the cinema.
This is an amazing role for someone who is looking to really make a difference to someone's life and to help them grow in confidence and independence so that they meet their goals, whether this be making dinner by themselves or going on holiday.
We’re interested in our Support Workers having the right values. This is why at this service our Support Workers should hold a full UK driving license, be resilient, flexible and composed in their approach.

Why choose us?
You don’t need to have experience to be a fantastic Support Worker, what you need is a passion for enhancing the quality of life for the people we support, a desire to learn and a genuine caring attitude.
We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.
We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.
We have a fantastic range of benefits for our staff and we offer sector leading career progression, so don't hesitate to apply today and make a real difference to the lives of the people we're supporting!
All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

The post-holder will provide Secondline Support, resolving complex IT incidents. Support will be provided both on site and remotely incidents passed from 1st line support. This role is highly visible, and requires a combination of technical skills, customer care, and business awareness. The post-holder will be required to respond to service desk calls, monitor other routes to the service desk and record incidents following clearly defined procedures, resolving incidents at first point of contact. Assigned to a zone within the County, the post-holder will be responsible for resolving IT issues within the relevant area(s).Where incidents are more complex in nature the post-holder will be required to investigate possible resolutions until a solution that meets the end-user needs, can be found. At all times, the customer must be kept fully informed of the job reference and indicative resolution time/date. Monitoring of calls logged will play a key part of this role, to ensure the fair distribution of tasks and that cover arrangements are agreed within the Team. The post-holder will actively participate in IT project implementation plans. Post-holders will also be required to be on-call. MAIN DUTIES & RESPONSIBILITIES 1. respond to and resolve 2nd line incidents passed on from the Service Desk Operators and IT Engineers; investigating and rectifying complex IT issues; 2. deliver an excellent quality, client-focused service; 3. provide advice and expertise on all aspects of IT used within the organisation; 4. provide training and mentorship to new starters or less experienced IT staff in line with the IT Team Skills Development Programme; 5. liaise with relevant third party maintenance companys, recording and escalating any hardware/software problems as required; 6. update the Service Desk Management System to support the provision of performance statistics; 7. be proactive in approach to problem management by identifying multiple instances of incidents, researching possible resolutions in in some cases, undertaking a root cause analysis; 8. record resolution details in the service desk management software selecting the relevant resolution categories; 9. assign unresolved Incidents to the appropriate specialist IT Team/IT product Engineer; 10. communicate with to end-users informing on progress and providing and where possible provide and estimated resolution time; 11. escalate major incidents to Problem Management and contribute to major incident reviews where appropriate; 12. perform a manual closure of resolved incidents, ensuring the customer is satisfied with the resolution before closing the record; 13. conduct User Satisfaction surveys under the instruction of the Service Desk and Desktop Support Manager; 14. perform Active Directory administration duties; 15. handle fragile components in live environments, replacing live hardware with high degree of precision; 16. create and maintain technical procedures and training documentation for use by members of the IT Team; 17. carry out Email (including MS Exchange NHS Mail) administration duties, such as mail box creation and updating email distribution groups, unlocking NHS Mail accounts, and password resets; 18. On occasion, cover for the Service Desk Operators and IT Engineers; 19. manage own workload with minimum supervision; 20. contribute to policies and protocols for own work area; 21. work autonomously but within departmental procedures; 22. establish and maintain positive working relationships within the IT Team, key stakeholders and all Trust departments; 23. participate in personal objective setting and reviews that are in line with strategic objectives; 24. attend all mandatory training sessions as required by the Trust. 25. Own a full clean UK driving license

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Hotel Receptionist, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create a warm atmosphere that makes our guests feel at home in any location.

Your day-to-day

• Be the warm welcome that kicks off a memorable guest experience


• Encourage guests to partake in our loyalty program


• Take and manage guest bookings, and up-selling opportunities and tell them about ways to improve their stay


• Handle cash and credit transactions


• Start every stay right by swiftly checking guests in and out – take IDs and hand out room keys


• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns


• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary


• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed


• Take pride in your appearance and place as a brand ambassador


• Always know what events and activities are on the day’s schedule


• Jump into other ad-hoc duties when your colleagues need your help

What we need from you

• Excellent customer service skills


• Hospitality experience preferred


• Must speak fluent English


• Other languages preferred

Why you should apply

• Service-based annual leave (increasing up to a maximum of 5 extra days)


• Employee & Friends/Family discounted rates at Heeton-operated hotels


• Referral scheme


• Life Assurance, Income Protection and Employee Assistance schemes


• Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more


• Heeton is an expanding company which offers excellent career, training and development opportunities


• Exclusive access to the employee recognition & reward scheme - Heeton Rewards


• Fantastic career potential with one of the UK's fast-growing hotel operators


• Retention bonus on completion of 3 and 6-month service

Heeton Concept Hotel – Luma is just a short walk from Hammersmith tube station. Our hotel is inspired by the grand old Osram lightbulb factory that once dominated the neighbourhood. It’s this same spirit of innovation and endeavour that informs the way we do things at Heeton Concept Hotel – Luma London today – 135 years later.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process

Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our peoples skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey. The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification. Please refer to the Additional Information attachment before submitting your application

Support Worker
Gloucester
Permanent, full time (37.5 hrs)
£12-£12.11 per hour (£23,464 per annum to £23,672 depending on skills and experience) and great benefits including Health Cash Plan
Home, a place where you belong
Want to be part of a team that really cares and empowers you to help change a customer’s life for the better? As our Support Worker, you’ll be at the heart of supporting our customers who have complex needs to develop their skills to live more independently in the community. You’ll make a big difference each day as you help our customers achieve their hopes and aspirations. Amazing we know!
Typical day as our Support Worker
• Assisting customers with practical, daily living tasks to develop their independence, helping them to achieve the goals, aspirations and outcomes documented in their support plans.
• Our customers are facing homelessness, and we aid to provide support to combat this.
• Helping customers with daily living activities such as making meals, shopping, budgeting, maintaining their tenancy and moving onto independent accommodation if they are able.
• Carrying out risk assessments, support planning, goal setting and regular reviews.
• Cuppas, chats and catch ups. There’s no rushing from one customer to the next here! Plenty of time to work together with colleagues too.
Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the Top Ten Great Places to Work in the UK!
You bring
• Passion to support our customers to live their best life, working together with an eye for detail
• Experience of caring for others, you may have worked in care before or have experience of caring for others such as family members or children
• The ability to work on your own initiative, remain calm under pressure and have a resilient approach
• Recognise every customer is different and you’re able to adopt a flexible, personal approach, listening to customers to understand their needs
• Ideally, to get from A to B, you’ll have access to a vehicle insured for business purposes, the great news is that we’ll pay your mileage!
Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review
Our team
You’ll join Patrica and her team, we’re super passionate about what we do! We’re really proud of supporting our customers to overcome barriers that prevent them accessing support. We’re a supportive bunch and like to be there for one another.
Job details
• Our service supports our customers 24/7, so you’ll work on a rota from Monday to Sunday, 8am-8pm with every third weekend.
• You’re able to use technology to update support plans, complete online learning and to collaborate with colleagues.
• You’ll need an Enhanced DBS check done and we pay for that.
A place where you belong
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!
What’s in it for you?
• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Colleagues really matters to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
• Learn more about our benefits on our website.
Find out more
Click APPLY NOW to see our Support Worker Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk  

Proud member of the Disability Confident employer scheme

Gloucestershire County Council are recruiting for a Permanent Social Worker to join their Children's Services.

+ £4,000 welcome payment and an annual retention payment of £2,000.

Hours: Full Time (36 hours)

Contract Type: Permanent

About the Role

• To work closely with children, young people and their families, other staff within the service function and partner agencies to provide support and protection for children and young people in need and at risk.
• To promote a range of services which carry out statutory duties as required by legislation and guidance.
• To assess the needs of children, young people and families to plan and implement suitable multi-agency interventions and service provisions to meet need and review outcomes.

Responsibilities and duties:

• Build positive relationships with children and their families through direct work to ensure that their voices, wishes and feelings are heard.
• Provide a clear, accurate and holistic assessment of a child and their family needs in line with statutory and local guidance and in collaboration with the child, their family and other agencies. · Carry a case load of children and families in line with the experience of the social worker and the organisational needs of the service function, including children in need in child protection plans and children in care.
• Carry a caseload which will progress in number and complexity and which meets the needs of the service.
• Develop SMART plans with children and their families to balance risk factors and needs to achieve outcome focused interventions.
• To undertake direct work with children, young people and families in order to manage risk and achieve the sustained and positive outcomes identified in assessments and plans.
• Prepare high quality reports for relevant meetings and to present them to a variety of other professionals

Experience:

• Significant experience of working with children, young people and families.
• Experience of working in a social care setting.
• Experience of child protection and statutory child care.
• Experience of assessment and management of risk to children within practice

Relocation Allowance (up to £8,000) for successful candidates relocating from overseas or the outer southeast area

As well as your experience as a front line social worker, there are some things we require of you to be successfully appointed to this post:

• Social Work England registration
• Experience at Senior Social worker level
• A recognised qualification in Social Work
• To have passed your Assessed and Supported Year in Employment (ASYE)
• A full driving licence and willingness to drive
• Enhanced DBS clearance

If you would like to apply for this role please email your CV to Delanie.heyes@servicecare.org.uk or call 01772 208964

Gloucestershire County Council are recruiting for a Permanent Advanced Practitioner to join their Children & Families teams. This is an exciting opportunity for Senior Social Workers looking for the next step up in their career or Advanced Practitioners looking to join a nurturing and supportive council.

+ £4,000 welcome payment and an annual retention payment of £2,000.

Hours: Full Time (36 hours)

Contract Type: Permanent

About the Role

The key responsibilities for this role include working in collaboration and alongside the Team Manager, to:

• Be the allocated Advanced Social Work Practitioner for a protected caseload of up to 8 children and young people with complex and challenging needs, risks and circumstances
• Provide supervision and management oversight for the practice and development of Trainee Social Workers on placement and Newly Qualified Social Workers in their first Assessed and Supported Year in Employment (ASYE) within the team
• Take a lead in promoting, supporting and addressing quality control, assurance and improvement activities within the team and across the service in accordance with the Accelerated Improvement Plan and other associated plans
• Take a lead in promoting, supporting and addressing performance activities within the team and across the service in accordance with the Accelerated Improvement Plan and other associated plans

Responsibilities and duties:

• Demonstrate exemplary social work practice in accordance with Social Work England's professional standards to promote and the safety and wellbeing of children and young people in need of support, protection and care.
• Ensure that all social work activity is compliant with statutory guidance, legislation and GCC policies and procedures.
• Deliver consistently good and effective social work practice to improve outcomes for children, young people and their families through evidenced based practice which is consistent with the Essentials Programmes and Practice Fundamentals.
• Manage a protected caseload of up to 8 children and young people with complex and challenging needs, risks and circumstances.
• Undertake direct work with children, young people and their parents/carers and families to explore concerns, build resilience and understanding to deliver improved outcomes.
• Risk assess and review plans to build on identified strengths and address the risk of significant harm to achieve and maintain long term safety and wellbeing for children and young people

Experience:

• Demonstrable experience of children and families statutory social work.
• Supervisory and mentoring, coaching or training experience.
• Proven track record of effective interpersonal and communication skills.
• Experience of creating a learning culture and environment.
• Experience of chairing meetings and attending court.

Relocation Allowance (up to £8,000) for successful candidates relocating from overseas or the outer southeast area

As well as your experience as a front line social worker, there are some things we require of you to be successfully appointed to this post:

• Social Work England registration
• Evidence of continuous professional development
• Practice educator qualification (or working towards)
• A full driving licence and willingness to drive
• Enhanced DBS clearance

If you would like to apply for this role please email your CV to Delanie.heyes@servicecare.org.uk or call 01772 208964