Total 261 Customer Service job vacancies in Fort Worth - Main

With ever-accelerating technological advances and growing system complexity, a diverse and inclusive professional workforce of Systems Engineers builds, integrates, and optimizes complex systems and services. World-class technical professionals solve challenging systems engineering problems with unprecedented speed and scale utilizing innovative solutions. Systems engineers perform trade studies to generate and translate conceptual designs into technical specifications, participate in the evaluation of prototype hardware systems and software solutions, and integrate into the current architecture. Backgrounds such as Cybersecurity, SIGINT, hybrid-cloud, machine learning (ML), artificial intelligence (AI), integrated network architecture, information technology infrastructure and hybrid-communications all have a place in the spectrum of implementations ranging from commercial/government off-the-shelf solutions to the development of new and unique technologies.

MID-CAREER SYSTEMS ENGINEERS

Mid-career systems engineers have experience leading systems engineering efforts, and are ready to apply, or expand that knowledge in the Intelligence Community. These engineers have experience in specific lifecycle phases, as well as an understanding of the full lifecycle. They develop their expertise, grow their breadth of knowledge, and mentor the next generation of systems engineers. Mid-career systems engineers come from a wide variety of experiences such as Cybersecurity, SIGINT, communications, and systems of systems or networking infrastructure. These professionals are adept at communicating with technical teams, and making recommendations to senior leadership that drive mission initiatives.

SENIOR SYSTEMS ENGINEERS

Seasoned professionals drive the Agency's largest and most challenging technical projects to ensure success. These engineers participate in technical decision-making, or function in an advisory role. Working in collaborative teams, these professionals define and manage technical requirements throughout product lifecycle; identify and manage technical program risk; evaluate the architectural design for efficiency improvements; capture, analyze and recommend updates to the enterprise and mission architectures to ensure resiliency; design and enforce configuration management and interoperability standards; and define, manage and perform testing and evaluation. Senior Systems Engineers mentor other systems engineers in their tradecraft, which lays the foundation for future successes.

• You will recognize, develop, and present evidence to reconstruct events, sequences, time elements, relationships, responsibilities, legal liabilities, and conflicts of interest.
• You will support and/or conduct investigations in a manner meeting legal and procedural requirements.
• You will handle evidence in accordance with the rules of investigative procedures, laws, and precedent court decisions including constitutional rights for search and seizure.
• You will utilize pertinent statutes, regulations, policies, and guidelines, including the Code of Federal Regulations and the Uniform Code of Military Justice for investigations.
• You will interview witnesses, victims, and suspects pertaining to sexual harassment investigations.
• You will provide support to Special Agents in crime and death scene examinations (i.e., identifying, processing, documenting, and preserving physical evidence).
• You will serve as a Field Office liaison and collaborating with various jurisdictions, including local, Federal, and foreign areas of operation to facilitate the exchange and flow of information.

• Resolves a variety of technical problems emanating from Windows operating systems.
• Receives phone calls, walk-ins, or computer-generated service requests from personnel.
• Creates, modifies, and deletes approved users in SharePoint user groups using Active Directory profiles to confirm status.
• Provides support to users in developing MS Team pages that connect to SharePoint.
• Works closely with end users to identify and resolve problems as they relate to the use of software.
• Disseminate newly developed information to staff and assists in both formal and informal end-user training on a variety of automation.

The Advanced Level Program Support Assistant (PSA) position serves as a Telehealth clerk and is a foundational role within the Telehealth department. The Program Support Assistant focuses and works collaboratively with all members of the Telehealth department and expanded health care disciplines including primary care teams, social workers, dieticians, behavioral health staff, etc. to provide a robust interdisciplinary approach to care.

• Performs work involving the collection, compilation, and/or tracking of data and statistical information in support of the program operation.
• Receives and processes documents and reports in accordance with established procedures. Reviews documents and reports for completeness and enters pertinent information into an automated tracking system.
• Performs office automation duties using such software applications as electronic mail, desktop publishing, calendar, spreadsheet, database, and/or graphics. Assists other users with regard to selection of applications, training on a variety of standard application packages, and selection of appropriate formats and procedures for each task.
• Integrates several types of software to generate specific working documents and forms such as spreadsheet, database, word processing, desktop publishing, graphics, and other similar products. Selects appropriate system, application, and format.
• Performs typing work, whether from voice recordings or written material on either an electric typewriter, or using word processing software and equipment. Word processing software and printing devices are used to produce a variety of standardized documents such as lettersand reports.
• Communicates professionally when interacting with patients and staff. Completes follow-up calls with patients/caregivers after admission into Home Telehealth (HT) for questions, concerns, or technical problems.
• Prepares, composes, or reviews correspondence prepared for the purpose of obtaining or supplying information.
• Serves as a primary contact for all persons presenting to the Telehealth Program. Must at all times display professionalism, courtesy and tact to ensure the most positive Image is presented.
• Monitors the progress of management's reports, notes, data, etc., to ensure their satisfactory conclusion by preparing correspondence for the specified manager and supervisor, including their communication to principals within the agency.
• Schedules appointments, coordinates meetings, and/or schedules conferences. Provides general calendar maintenance clerical services such as maintaining calendars and recording appointments, or arranging for meeting and small conference administrative details.
• Follows up to ensure observance of deadlines and coordination of internal comments and clearance.
• Understands the importance of proper patient instruction in meeting the patient's goals. Completes the necessary documentation of patient instruction and workload.
• Proficient in Microsoft Office word and excel and able to utilize access database.
• Calls patients who have not completed the expected number of sessions weekly/monthly to determine if there is a technology problem or to encourage the patient to improve compliance.
• Utilizes vendor help-desk to assist in troubleshooting. Evaluates in home equipment issues as necessary to assess problem areas requiring correction.

• Develop, implement, and maintain administrative practices that comply with Department of the Army (DA) and Major Command (MACOM) guidance to create efficient and effective organization business processes.
• Communicate administrative policy, goal, mission, and philosophy to all levels of organization using a comprehensive knowledge of written and verbal communication.
• Ensure efficient and effective flow of administrative information between MACOM, Directorate and subordinate units.
• Develop guidance on administrative techniques and methods of improvement. Develop manuals and directives covering the administrative aspects of operations.
• Prioritize administrative issues based on the unit’s overall mission and instruct leadership and subordinate offices on the full range of administrative matters in order to achieve a high degree of compliance.
• Supports the SHARP Program’s organizational activities for business process management, enterprise architecture, business intelligence, enterprise portfolio management, and cost management.
• Uses initiative, discretion, judgement and in-depth knowledge of SHARP Program priorities, historically recurring events and personal preferences to manage leadership’s day-to-day and long-range calendars.
• Maintain effective working relationships with counterparts throughout MACOM and DA level to ensure effective scheduling coordination to benefit unit leadership and mission accomplishment.
• Maintain senior leadership personnel profiles and ensure accurate and timely submission of actionable items.
• Arrange and plan for unit’s CONUS and OCONUS travel using the Defense Travel System (DTS).
• Plans, coordinates, supports and executes a variety of social functions to include luncheons, dinners, receptions and military ceremonies.
• Oversees inventories of office supplies and independently initiates procurement.

• Perform work related to the practical and technical aspects of office administration including issues related to budgeting, project tracking and files management.
• Substantial coordination with customers for establishment of requirements and frequencies, and appropriate funding activities for establishment of available budgets.
• Perform General Fund Enterprise Business System (GFEBS) Contract Management functions and routine forms preparation, projects, update project status, upload documents, for engineering projects.
• Routinely coordinates with other Alaska organizations on technical matters relating to the contracts and services developed/executed by the Engineering Division.
• Receive and reviews incoming correspondence, requests, and inquires. Promptly respond once desired information/data have been compiled.
• Compose written correspondence from a short phrase/idea, verbal instruction or rough note. Correspondence is prepared in accordance with applicable regulations and guidance.
• Responsible for the development and maintenance of computer database(s) on all projects executed by the Engineering Division from receipt to completion.

• Provide advice to Project Management staff concerning the contractual/ procurement aspects of highly complex, high monetary value, rapid and long-term acquisitions for Security Cooperation / Security Assistance / Foreign Military Sales cases.
• Perform the full spectrum of planning, development of the Acquisition Requirements Package (ARP), and support of the pre-award and post award actions.
• Serve as the Acquisition/Program Management Branch Lead and as such recommend final approval of acquisitions for the accomplishment of projects/programs.
• Serve as the organization’s primary representative on procurement task forces.
• Make reports to higher headquarters on status of contracts.
• Monitor and provide training, as necessary, for ethics programs such as Standards of Conduct and Procurement Integrity.
• Manage the complete acquisition program for designated major systems/equipment throughout the entire life cycle of assigned very complex systems.
• Plan, develop and establish the contractual strategy for the overall acquisition program for the organization.
• Prepare and maintains current acquisition plans, appropriate milestone charts and related schedules.
• Provide acquisition expertise for the analysis, evaluation, approving or redirecting of the strategy, plans, and techniques of pre-award and post-award functions involving highly specialized procurements.
• Establish, plan for and in support of acquisition reform leads or serve on Source Selection Evaluation Boards or Technical Evaluation Boards to analyze proposals to ensure conformance with PM’s initial weapon systems acquisition requirements.
• Conduct reviews of contract specifications or contract changes.
• Review for appropriates contract type, pricing provisions, selection of source, acquisition method, determinations and findings, documentation, clarity of contract terms, propriety of cited funds and need for issuance of contractual documents.
• Coordinate with accounting, legal and other specialist as necessary.
• Respond to a wide variety of inquiries, including formal protests and congressional inquiries.
• Serve as an advisor to project officials in planning meetings in the development of long-range acquisition plans and strategies.
• Direct the training of technical personnel to improve acquisition practices.
• Monitor the execution of approved acquisitions.
• Ensure the evaluation of contractor invoices and progress reports to ascertain all charges area allocable, allowable, and reasonable.
• Ensure that reports are received on time, analyzes reports, contacts representatives of contractor organizations to clarify submissions, investigates apparent discrepancies, identifies problems, and recommends corrective action.

• Serves as Assistant Acquisition Manager, responsible for assisting the Senior Acquisition Manager.
• Overseeing and managing all functions of contracting management and acquisition planning functions.
• Performs a variety of staff management functions in relation to planning, recommending, managing, and advising on functions involving complex programs.
• Plans and develops guidance material for technical and contracting personnel.
• Exercises independent judgment in planning, organizing, and directing the contractual aspects of assigned programs within these constraints.
• Serves as a representative on procurement task forces.
• Supports the full range of acquisition planning and management functions required to support a project with a mission of development, acquisition, testing, integration, production and fielding of management information systems.

• Serves as Assistant Acquisition Manager, responsible for assisting the Senior Acquisition Manager.
• Overseeing and managing all functions of contracting management and acquisition planning functions.
• Performs a variety of staff management functions in relation to planning, recommending, managing, and advising on functions involving complex programs.
• Plans and develops guidance material for technical and contracting personnel.
• Exercises independent judgment in planning, organizing, and directing the contractual aspects of assigned programs within these constraints.
• Serves as a representative on procurement task forces.
• Supports the full range of acquisition planning and management functions required to support a project with a mission of development, acquisition, testing, integration, production and fielding of management information systems.

• Serves as Assistant Acquisition Manager, responsible for assisting the Senior Acquisition Manager.
• Overseeing and managing all functions of contracting management and acquisition planning functions.
• Performs a variety of staff management functions in relation to planning, recommending, managing, and advising on functions involving complex programs.
• Plans and develops guidance material for technical and contracting personnel.
• Exercises independent judgment in planning, organizing, and directing the contractual aspects of assigned programs within these constraints.
• Serves as a representative on procurement task forces.
• Supports the full range of acquisition planning and management functions required to support a project with a mission of development, acquisition, testing, integration, production and fielding of management information systems.

• Direct human resources specialists and administrative support personnel to enhance the execution of comprehensive human capital, human resources, and training initiatives supporting agency personnel.
• Execute strength management, recruiting, hiring, onboarding, evaluations, awards and recognition, workforce training, safety, and public release of information while ensuring conformity to correct policies and regulations.
• Advise senior management officials and division chiefs on a wide variety of key human resources and human capital issues.
• Develop studies, analysis, and data to support business cases for change; provides expertise and insights to agency leadership on best business practices.
• Oversee that the organization's strategic plan, mission, vision, and values are communicated to the team and integrated into the team's strategies, goals, objectives, work plans, and work products and services.

• Maintains complete knowledge and awareness of Division functions and liaisons with the entire USAFMSA staff.
• Creates, modifies, and manages manpower and equipment authorization documents including Tables of Distribution and Allowance, Augmentation TDA, Mobilization TDA, and Joint TDA, and other manning documents issued by higher authority.
• Coordinates complex analytical and quantitative analysis, formulates findings, resolves areas of contention, prepares findings, conclusions and recommendations and issues a report, and supports complicated actions needed to implement decisions.
• Executes the planning, programming, technical plans, procedures, and methodologies for the conduct of comprehensive special evaluations and special force management support actions to the special programs and special organizations areas.

• Assist customers in configuring standard and unique software packages.
• Investigate equipment failures and malfunctions for immediate repair or correction.
• Determine, establish, and maintain an IT equipment repair inventory.
• Diagnose hardware and software issues.
• Provide maintenance and repair support for acquiring, installing, and operating microcomputers, peripheral equipment and associated software.

• Assist in conducting studies of costs, benefits and detailed capabilities of computer hardware or software
• Investigate equipment failures and malfunctions for immediate repair or correction.
• Diagnose hardware and software issues.
• Provides technical advice on the automated backup system solutions.
• Determine, establish, and maintain an IT equipment repair inventory.
• Provide maintenance and repair support for acquiring, installing, and operating microcomputers, peripheral equipment and associated software.

Total Compensation Package - Check out IHS's outstanding total compensation package for this job: Total Compensation | Pay (ihs.gov)

• Distribute and balance the workload among the dental assistants in accordance with established work flow, assure timely accomplishment of the assigned workload, and assure that each employee has enough work to keep busy.
• Under the direct supervision of the Dental Director or licensed provider (when on the floor), the dental assistant assists the dentist or dental hygienist to perform all preventive, periodontal, restorative, pediatric, endodontic, surgical, and prosthetic.
• Provides the community with health promotion and disease prevention information through appropriate applications of media and personal instructions inappropriate forums as assigned.
• Selecting, contouring, placing and removing matrix bands for restoration.