Total 132 Customer Service job vacancies in Fort Lauderdale

• Perform and/or provide guidance on such matter as fiscal administration using the automated Corps of Engineers Financial Management Systems (CEFMS) system, training, correspondence, timekeeping, mail management, and record management.
• Deliver a variety of administrative and support type duty in such area as administration, travel, training, files and correspondence management, fiscal administration, personnel administration.
• Serve as a liaison between the Section and the Finance Office assuring all CEFMS data is processed correctly and in a timely manner.
• Serve as an administrative focal point for the Branch.
• Conduct a physical property inventory periodically and prepares applicable reports and documents on such items as necessary.
• May initiate training requests/actions.
• Receive visitors and callers to the Branch involving inquiries concerning a variety of substantive administrative and/or technical issues.

• As the Army Community Service Multi-Functional Manager/Division Chief develops and implements a myriad of service delivery models designed to maximize Soldier, Retiree, Family, Survivor and Civilian adaptability, promote-self-reliance and Readiness.
• Establish program plans considering the mission of the installation, troop strength, local needs, budget, staff and facilities.
• Monitor resources allocated to the Army Community Service program and services to ensure the effective use.
• As the subject matter expertise serve as the initial point of contact for all Army Community Services.
• Serve as a Unit Service Coordinator providing services to designated military units.

• Development and assignment of goals, objectives and policies for subordinate supervisors and organizations.
• Ensures the organization has supervisory coverage at all times and that workload is balanced among appropriate organizations.
• Manage overall IT employee performance management to include DPMAP; prepares, advises, and process IT Awards, recognition, and hiring incentives.
• Serves as the principal lead for DeCAIT administrative processes, keeping the Executive Director IT/Chief Information Officer (CIO) abreast of IT administrative program mandates, compliance, progress, and obstacles.
• Leads the directorate responsible for managing budget execution and contributes to all major IT submissions to the DeCA Chief Information Officer (CIO) and Department of Defense Office of the Chief Management Officer (OCMO) including year of planning and execution and future years defense program (FYDP) planning.

WHAT IS THE COMMUNICATIONS AND LIAISON ( C&L) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Communications and Liaison, Stakeholder Liaison

The following are the duties of this position at the full working level.

• Meets with managers and executives within the Service to define the overall goals and objectives of the project.
• Prepares action plans and schedules for various phases of project accomplishment, both short and long-range; ensures that plans are consistent with Service goals, schedules, and policies.
• Prepares recommendation for resource requirements to accomplish the project; negotiates with managers of various components of the Service to obtain needed resources and support.
• Establishes a system to review, control, and report on project status.
• Plans, coordinates, and establishes operating methods and procedures for accomplishment of project mission; as needed, directs the development and accomplishment of employee training relating to the project.

• Provides general and specific resource management oversight of all AIT foreign military sales (FMS) / security cooperation (SC) / security Assistance (SA) cases to ensure effective program implementation and consistency with existing policies.
• Assesses resource requirements for individual cases and coordinates with organizations to maintain consistent, accurate financial data to ensure all cases are funded appropriately per their letters of offer and acceptance or other documentation.
• Establishes program financial goals and objectives, develops resource estimates, and monitors resource allocations for the organization from DASA and FMS/SC/SA cases.
• Ensures program objectives, planning, and execution include consideration and coordination with all stakeholders as appropriate.
• Plans and develops AIT financial management information systems, tools, and reports to provide transparency and access to all AIT financial data by PL AIT and all AIT staff as appropriate.
• Conducts financial analysis, forecasting, and modeling to interpret and present AIT financial data clearly to support program management.
• Briefs AIT status of funds to PL AIT and staff on a regular basis.
• Develops and presents convincing oral presentations to all levels of government and Partner Nation officials as appropriate.
• Analyzes, coordinates, and recommends proposals and revisions to PL AIT and all staff as well as PEO C3T, DASA and other senior stakeholders.

• Serves as a fully trained member of a firefighting crew engaged in the protection of life and property.
• Responds to aircraft, fire, rescue, brush, forest, vehicle and structural fires, hazardous material spills and releases and accomplishes containment and decontamination; confined space/heavy technical rescue.
• Conducts fire prevention inspections.
• Provides basic and intermediate life support treatment to patients within the pre-hospital environment, performing such duties as patient assessment and intervention.
• Performs CPR and advanced airways techniques.
• Performs maintenance tasks on firefighting and EMS apparatus, equipment and facilities.

• Research a variety of legal documents to make recommendations to attorneys.
• Summarize comparative legal data to examine and evaluate deficiencies.
• Keep abreast of legislative developments, judicial decisions, and/or opinions to addresses policy concerns.
• Provide technical oversight, consultation, advisory and assistance to subordinate paralegals.
• Ensure paralegal, administrative, and support staff are trained and certified in accordance with professional legal standards.

• Responsible for overall management and direction of the Directorate, Morale Welfare and Recreation (DMWR) Support Division at a large garrison.
• Directs, develops, and administers plans and procedures; and implements regulations to ensure functions are carried out in accordance with governing laws, policies, regulations, and professional standards of service.
• Directs and develops finance and accounting operations through various services to include receipt of, distribution of, and accounting for NAF.
• Reviews and evaluates progress of program plans to determine whether overall objectives are being accomplished economically with reference to budget and manpower.
• Establishes and maintains internal control and audit procedures to ensure that personnel and funds are used in accordance with governing regulations.
• Serves as the garrison focal point for DMWR Support Management policies and practices.

• Performs screenings to include: visual acuity, confrontation fields, extra-ocular muscle movements, pupillary reaction, interpupillary distance measurements, and manual and automated lens neutralization.
• The employee reviews the chart for pertinent health information, and obtains ocular information from outside agencies that have provided services.
• Prepares the patient, swabbing the area clean before and after a patient encounter, removing eye shields, prosthetics, pressure patches, contact lenses, preparing the room and instruments for the procedure, assists with positioning the patient's head or holding the eyelids apart.
• Provides orientation and training for other employees and interns and maintains supply of patient education materials.
• Meets and greets patients, directs patient flow, schedules appointments, answers telephone, takes messages, transfers telephone calls, responds to patient inquiries, assists patients with referrals, assists with medication requests, pre-op and post-op information, and questions regarding clinic policies and procedures.
• Maintains clinic supplies and pharmaceutical orders using inventory checklists. Cleans equipment after patient use in compliance with infection control policies and procedures.

• Performs screenings to include: visual acuity, confrontation fields, extra-ocular muscle movements, pupillary reaction, interpupillary distance measurements, and manual and automated lens neutralization.
• The employee reviews the chart for pertinent health information, and obtains ocular information from outside agencies that have provided services.
• Prepares the patient, swabbing the area clean before and after a patient encounter, removing eye shields, prosthetics, pressure patches, contact lenses, preparing the room and instruments for the procedure, assists with positioning the patient's head or holding the eyelids apart.
• Provides orientation and training for other employees and interns and maintains supply of patient education materials.
• Meets and greets patients, directs patient flow, schedules appointments, answers telephone, takes messages, transfers telephone calls, responds to patient inquiries, assists patients with referrals, assists with medication requests, pre-op and post-op information, and questions regarding clinic policies and procedures.
• Maintains clinic supplies and pharmaceutical orders using inventory checklists. Cleans equipment after patient use in compliance with infection control policies and procedures.

With ever-accelerating technological advances and growing system complexity, a diverse and inclusive professional workforce of Systems Engineers builds, integrates, and optimizes complex systems and services. World-class technical professionals solve challenging systems engineering problems with unprecedented speed and scale utilizing innovative solutions. Systems engineers perform trade studies to generate and translate conceptual designs into technical specifications, participate in the evaluation of prototype hardware systems and software solutions, and integrate into the current architecture. Backgrounds such as Cybersecurity, SIGINT, hybrid-cloud, machine learning (ML), artificial intelligence (AI), integrated network architecture, information technology infrastructure and hybrid-communications all have a place in the spectrum of implementations ranging from commercial/government off-the-shelf solutions to the development of new and unique technologies.

MID-CAREER SYSTEMS ENGINEERS

Mid-career systems engineers have experience leading systems engineering efforts, and are ready to apply, or expand that knowledge in the Intelligence Community. These engineers have experience in specific lifecycle phases, as well as an understanding of the full lifecycle. They develop their expertise, grow their breadth of knowledge, and mentor the next generation of systems engineers. Mid-career systems engineers come from a wide variety of experiences such as Cybersecurity, SIGINT, communications, and systems of systems or networking infrastructure. These professionals are adept at communicating with technical teams, and making recommendations to senior leadership that drive mission initiatives.

SENIOR SYSTEMS ENGINEERS

Seasoned professionals drive the Agency's largest and most challenging technical projects to ensure success. These engineers participate in technical decision-making, or function in an advisory role. Working in collaborative teams, these professionals define and manage technical requirements throughout product lifecycle; identify and manage technical program risk; evaluate the architectural design for efficiency improvements; capture, analyze and recommend updates to the enterprise and mission architectures to ensure resiliency; design and enforce configuration management and interoperability standards; and define, manage and perform testing and evaluation. Senior Systems Engineers mentor other systems engineers in their tradecraft, which lays the foundation for future successes.

• You will recognize, develop, and present evidence to reconstruct events, sequences, time elements, relationships, responsibilities, legal liabilities, and conflicts of interest.
• You will support and/or conduct investigations in a manner meeting legal and procedural requirements.
• You will handle evidence in accordance with the rules of investigative procedures, laws, and precedent court decisions including constitutional rights for search and seizure.
• You will utilize pertinent statutes, regulations, policies, and guidelines, including the Code of Federal Regulations and the Uniform Code of Military Justice for investigations.
• You will interview witnesses, victims, and suspects pertaining to sexual harassment investigations.
• You will provide support to Special Agents in crime and death scene examinations (i.e., identifying, processing, documenting, and preserving physical evidence).
• You will serve as a Field Office liaison and collaborating with various jurisdictions, including local, Federal, and foreign areas of operation to facilitate the exchange and flow of information.

• Resolves a variety of technical problems emanating from Windows operating systems.
• Receives phone calls, walk-ins, or computer-generated service requests from personnel.
• Creates, modifies, and deletes approved users in SharePoint user groups using Active Directory profiles to confirm status.
• Provides support to users in developing MS Team pages that connect to SharePoint.
• Works closely with end users to identify and resolve problems as they relate to the use of software.
• Disseminate newly developed information to staff and assists in both formal and informal end-user training on a variety of automation.

The Advanced Level Program Support Assistant (PSA) position serves as a Telehealth clerk and is a foundational role within the Telehealth department. The Program Support Assistant focuses and works collaboratively with all members of the Telehealth department and expanded health care disciplines including primary care teams, social workers, dieticians, behavioral health staff, etc. to provide a robust interdisciplinary approach to care.

• Performs work involving the collection, compilation, and/or tracking of data and statistical information in support of the program operation.
• Receives and processes documents and reports in accordance with established procedures. Reviews documents and reports for completeness and enters pertinent information into an automated tracking system.
• Performs office automation duties using such software applications as electronic mail, desktop publishing, calendar, spreadsheet, database, and/or graphics. Assists other users with regard to selection of applications, training on a variety of standard application packages, and selection of appropriate formats and procedures for each task.
• Integrates several types of software to generate specific working documents and forms such as spreadsheet, database, word processing, desktop publishing, graphics, and other similar products. Selects appropriate system, application, and format.
• Performs typing work, whether from voice recordings or written material on either an electric typewriter, or using word processing software and equipment. Word processing software and printing devices are used to produce a variety of standardized documents such as lettersand reports.
• Communicates professionally when interacting with patients and staff. Completes follow-up calls with patients/caregivers after admission into Home Telehealth (HT) for questions, concerns, or technical problems.
• Prepares, composes, or reviews correspondence prepared for the purpose of obtaining or supplying information.
• Serves as a primary contact for all persons presenting to the Telehealth Program. Must at all times display professionalism, courtesy and tact to ensure the most positive Image is presented.
• Monitors the progress of management's reports, notes, data, etc., to ensure their satisfactory conclusion by preparing correspondence for the specified manager and supervisor, including their communication to principals within the agency.
• Schedules appointments, coordinates meetings, and/or schedules conferences. Provides general calendar maintenance clerical services such as maintaining calendars and recording appointments, or arranging for meeting and small conference administrative details.
• Follows up to ensure observance of deadlines and coordination of internal comments and clearance.
• Understands the importance of proper patient instruction in meeting the patient's goals. Completes the necessary documentation of patient instruction and workload.
• Proficient in Microsoft Office word and excel and able to utilize access database.
• Calls patients who have not completed the expected number of sessions weekly/monthly to determine if there is a technology problem or to encourage the patient to improve compliance.
• Utilizes vendor help-desk to assist in troubleshooting. Evaluates in home equipment issues as necessary to assess problem areas requiring correction.

• Develop, implement, and maintain administrative practices that comply with Department of the Army (DA) and Major Command (MACOM) guidance to create efficient and effective organization business processes.
• Communicate administrative policy, goal, mission, and philosophy to all levels of organization using a comprehensive knowledge of written and verbal communication.
• Ensure efficient and effective flow of administrative information between MACOM, Directorate and subordinate units.
• Develop guidance on administrative techniques and methods of improvement. Develop manuals and directives covering the administrative aspects of operations.
• Prioritize administrative issues based on the unit’s overall mission and instruct leadership and subordinate offices on the full range of administrative matters in order to achieve a high degree of compliance.
• Supports the SHARP Program’s organizational activities for business process management, enterprise architecture, business intelligence, enterprise portfolio management, and cost management.
• Uses initiative, discretion, judgement and in-depth knowledge of SHARP Program priorities, historically recurring events and personal preferences to manage leadership’s day-to-day and long-range calendars.
• Maintain effective working relationships with counterparts throughout MACOM and DA level to ensure effective scheduling coordination to benefit unit leadership and mission accomplishment.
• Maintain senior leadership personnel profiles and ensure accurate and timely submission of actionable items.
• Arrange and plan for unit’s CONUS and OCONUS travel using the Defense Travel System (DTS).
• Plans, coordinates, supports and executes a variety of social functions to include luncheons, dinners, receptions and military ceremonies.
• Oversees inventories of office supplies and independently initiates procurement.