Sales Support Administrator

£12.75ph NN17 1QE, 8.30am till 4.30pm M to F, Permanent after a successful temporary period, Training, Parking

Due to continued success a local based market leading manufacturing company, has an exciting opportunity for a Sales Support Administrator to join them at their Head Office location. You will be providing support to the Technical Sales Manager:

• Receiving orders via website, email and telephone and processing details onto in-house system
• Monitoring Live Stock system, allocating stock to order, highlighting any stock shortages to production team
• Preparing and distributing bespoke order quotations via CAD (full training will be provided)
• Generating and sending out proforma invoices, ensuring all costings are correct, liaising finance re payments received
• Updating CRM system once orders have been received by customer
• Answering all incoming calls to the department, and responding to all enquiry emails
• Providing daily administration support for the department, as well as other areas of the business if needed

We would be expecting the successful Sales Support Administrator to be able to demonstrate a good working knowledge of Microsoft Office, be an excellent communicator and have a friendly confident manner, with an eye for detail. You will be supported 1 to 1 to become familiar with the company processes and procedures. This would be an ideal role for you if you have worked within Technical Administration, Sales Support or a Sales Administration position.

You will be joining the Corby head office of a company that has been established established for over 25 years, and has an enviable reputation in their field of manufacturing. Working directly with the Technical Sales Manager, this role offers variety on a daily basis. The organisation is synonymous with delivering outstanding products and services, and they are keen to recruit an Sales Support Administrator who strives to offer the same.

• £12.75ph
• Monday to Friday 8.30am till 4.30pm
• Christmas holiday shutdown
• Small team environment
• Permanent after a successful temporary period

Travail Employment Group Ltd is acting as an Employment Business in relation to this vacancy.

McGinley Supports Services are looking for a Slinger/Signaller to support our client who has been appointed by HS2 to deliver the civil engineering works of the new high speed railway link between Euston and Birmingham.

Job Description:
* 50 hours per week, 07.30 - 18.00 Monday to Friday
* All rates are paid on a PAYE basis
* £17.38 PAYE first 39 hours, plus overtime at £26.07
* Potential for weekend work
* Ongoing work

Requirements:
* Must have Blue CPCS Card for this role.
* Must have a Driving Licence and own transport to site.
* Minimum 2 years on-site experience.

Please call Dana on 07775117847

As an equal opportunities employer McGinley Support Services (Infrastructure) Ltd is committed to the equal treatment of all current and prospective applicants. We actively seek applications from all sectors of the community and particularly encourage applications from women, those with a disability (that is permissible to a safety-critical environment) and ethnically diverse or ethnic minority candidates, as these groups are underrepresented throughout the construction industry.

Proud member of the Disability Confident employer scheme

Support Worker Redmond House Corby

35hrs Waking Nights £11.57ph

Shift times : 9.30pm-7.30am

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Support with annual NMC fees
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Staff with a passion for enhancing the quality of life of the people we support are at the heart of our home. We’re currently searching for a fantastic support worker to join the team at our residential service. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people every day!

Redmond house is a large residential service with capacity for 12 residents. This is a purpose-built bungalow which offers bedrooms with en-suites. The people we support at this service have been diagnosed with conditions such as Learning Disabilities, physical disabilities, Epilepsy, and Cerebral Palsy. This wide range of conditions ensures that support workers continue to develop and learn new skills on a day-to-day basis.

Redmond House have excellent relationships with external health professionals which ensures all needs are met, this collaborative approach ensures the people we support receive a high standard of care. We have a well-established staff team with some working there for some considerable time.

What our staff say:
“Redmond House is a strong team who work together to demonstrate the ETHOS values to ensure all the people we support are not only well and healthy, but live a happy and fun filled life each day.”

Sharron Devilliers at Voyage Care for 7 years

This is an amazing role for someone who is looking to really make a difference to the lives of others. The team see the impact of their input and the difference they make to the lives of the people we support which is always a positive outcome.

Staff joining Redmond House are supported with a detailed induction and continuing professional development. Supporting staff receive an in-depth supervision where they are also supported with their personal development.

We’re interested in our staff having both the right experience and the right values.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offer will be subject to satisfactory DBS checks and references.

Customer Service Advisor based in Northampton, NN4 Offering £11.44 per hour - paid weekly, every Friday! Full time, 37.5 hours per week with a large opportunity of overtime available! Temporary on-going contract with the view to go perm. The Role:

• Handling inbound calls from customers in regards to a wide range of queries; refunds, replacements, account queries and amendments
• Using multiple in-house systems to manage and record calls, update customer records and process customer requests.
• Triage calls to internal departments that align with the customers needs
• Providing exceptional customer service and aiming for a first time resolution
• Working in line with client SLA's and KPI's.
• Inhouse training will be provided for this role.

The Person:

• Previous customer service experience, ideally experience working within a call based environment handling inbound customer calls.
• A genuine passion and interest in customer services with the desire to provide exceptional customer service.
• Strong IT skills - you will be using upto 7 systems and must be comfortable and confident picking up and using various systems.
• Confidence in making decisions and using your own initiative.
• Willingness to learn and take onboard a new challenge
• Resilient and calm approach.
• All candidates must be able to pass a DBS check
• All successful candidates would require their own Windows 11, laptop or desktop (Chromebooks and Apple devices are NOT compatible) and headset.

The Hours: Full Time, 37.5 hours per week

• Monday - Sunday, working 5 days out of 7
• Shifts between 8am - 8pm on a rota basis
• All candidates must be FULLY flexible to work the above hours/days - this will be on a rota basis, you will not be able to select your working hours/days.

The Location: Northampton, NN4 (ON-SITE)

If this sounds like the role for you then please apply now!

The Recruitment Co is an equal opportunities employer

#CCNorthwest

Earn over £40,000.00 a year with this HGV Class C+E Role!

Are you an experienced HGV 1 Driver, who is looking for a No Handballing role in the Alfreton area?

Within this role you should expect to make around 2/3 drops per day, either in container or curtain sided vehicles. You will also need to make sure that vehicle checks are completed correctly and adhere to company policies.



For this role, we require the below:
A Valid Class 1 HGV Licence
A Valid UK CPC
A Valid UK Digital tacho
At least 1-year commercial experience driving Class 1’s
No more than 6 points
NO DR/DD Convictions on your licence


This is a Temporary, Ongoing role

There is also an opportunity to gain Permanent Employment with our Temp to Perm agreement.


Earn over £40,000.00 a year with this HGV Class C+E Role!

Are you an experienced HGV 1 Driver, who is looking for a No Handballing role in the Alfreton area?

Within this role you should expect to make around 2/3 drops per day, either in container or curtain sided vehicles. You will also need to make sure that vehicle checks are completed correctly and adhere to company policies.



The wage for this role starts at £15.00 an hour
With Saturdays at time and a half and Sundays at double time

Please note that we do not offer visa sponsorships

Location: Lutterworth

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

We're looking for people who are passionate about care, and who want to help others to join our amazing teams. We don't require you to have any previous social care experience, what we do need from you is to have the Right to Work in the UK, as we are NOT able to offer Health and Care Worker visas. Additionally, you are required to have a full UK driving license with access to your own vehicle.

If you're looking for a job that can be flexible around your lifestyle there are a variety of shift patterns available to work in mornings, afternoons, evenings or weekends.

At Helping Hands, we can offer the following benefits

• Paid mileage of 35p per mile between calls
• Early Pay App request up to 50% of your pay in advance of pay day
• Earn up to £100 for referring a friend
• Our care assistants are directly employed by us giving you access to holiday entitlement and our pension scheme
• Apprenticeship opportunities available to existing staff
• Support to complete nationally recognised qualifications including your Care Certificate and NVQs. Your career development is important to us if you want to progress, we can help!
• FREE Blue Light Card national discount card for hundreds of retailers
• Annual pay reviews based on cost of living

Being a Care Assistant means you need to be adaptable, kind-hearted and put others first. Your role may include:

• Providing companionship
• Support with personal care such as showering, bathing and toileting
• Helping with mobility around the home
• Overseeing medication and providing medical support
• Helping around the house with cleaning, cooking and tidying
• Running errands such as food shopping or picking up prescriptions

McGinley Support Services are recruiting for a Pipelayers for immediate start in the area of Brackley .

Our client has been appointed by HS2 to deliver civil engineering works across a 225km section of the new high speed rail link between Euston and Birmingham, and we are proud to supply Pipelayers, among many other skilled trades and labour across multiple sites and projects.

The scope of works include viaducts, shafts, tunnelling, road diversions, over bridges and over 100 million cubic metres of excavation to be completed over a four year period.

Skills:
* CSCS Green/Blue Card
* NVQ Level 2, Pipelayer
* Driving licence and vehicle

Benefits:
* PAYE contract

*17.61 an hours ,after 39 hours will go up to 1,5
* Holiday pay
* Opportunities for upskilling
* Optional weekend work
* Fuel allowance
* Fantastic overtime rates
Please call Dana on 07775117847 for more information

As an equal opportunities employer McGinley Support Services (Infrastructure) Ltd is committed to the equal treatment of all current and prospective applicants. We actively seek applications from all sectors of the community and particularly encourage applications from women, those with a disability (that is permissible to a safety-critical environment) and ethnically diverse or ethnic minority candidates, as these groups are underrepresented throughout the construction industry.

Proud member of the Disability Confident employer scheme

Centre Manager

Towcester

Permanent role - £22,100 per annum

Minimum 34 hours per week

We are actively looking for a committed, proactive Centre Manager who can create a safe, fun environment for staff and patrons. It will be your responsibility to promote and grow the business, hire and train staff and ensure that patrons are receiving an excellent service. You will manage the Centre, and it's staff, supporting all events and fund raising for the registered charity.

The Centre Manager takes responsibility for the financial success of the establishment. They have a range of duties, including administrative, leadership and practical tasks. Their main function is to ensure that they run the Centre efficiently and that the customer has the best possible experience. They are also responsible for the success and development of their staff.

To excel as a Centre Manager, you should be observant and have the ability to think critically and efficiently. You should be a skilled communicator with excellent problem-solving ability. You need to be available to work evenings and weekends.

Role and Responsibilities

• Leading a small team leading by example, setting rotas, creating a positive work environment for staff and encouraging their development.
• Monitoring inventory and ordering of stock.
• Creating a welcoming environment for customers, dealing with customer feedback and providing adequate solutions to customer complaints.
• Overseeing the cleanliness of the establishment and garden area and paying attention to possible health hazards and regulation violations.
• Serving customers to fulfil their requests, checking membership status to ensure correct prices are charged and payments taken.
• Encourage new member applications by non-members and request membership renewals annually.
• Respond to requests for hall bookings and update diary with any new / amended bookings.
• Check facilities after use, to ensure they are left clean and tidy.
• Check patio, car park and put rubbish in the bins.
• Complete timesheets daily for the hours worked.
• Complete checklist of tasks completed to ensure all items are covered regularly.
• Report any defects in equipment to the Committee.

Essential Skills

• Previous management experience.
• Good interpersonal, communication and customer service skills.
• Numerate and literate.
• Able to work unsupervised and as part of a team.
• Effectively delegate responsibilities and maximise resources.
• Willingness to work during peak hours, including nights, weekends, and holidays.

Desirable Skills

• UK driving license.
• Good computer, problem-solving, and administrative skills.
• High level of attention to detail.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Northhamptonshire Council are recruiting for a Permanent Children's Social Worker to join their Children In Care - Court Team.

Up to £8,000 towards relocation

As a Children's Social Worker at Northamptonshire Children's Trust, you'll join a supportive learning culture, be able to influence change, challenge others and share your expertise.

The Children in Care Team provides oversight for all the children in care in Northamptonshire. This includes children subject to legal proceedings as well as children with a plan to remain long term in our care. We focus on building meaningful relationships with young people, their families and their carers to ensure that we plan effectively for the future of every child. You'll be conducting clear, accurate assessments, coordinating multi-agency approaches, and building positive relationships.

This is a very fast paced and busy role that strives to deliver positive outcomes for our children and families in collaboration with our colleagues in the Leaving Care Service and our external partners.

What will you be doing?

• Our children in care service provides oversight for all the children in care in Northamptonshire. This includes children subject to legal proceedings as well as children with a plan to remain long term in our care.
• We focus on building meaningful relationships with young people, their families and their carers to ensure that we plan effectively for the future of every child.
• The service has 11 teams that work across the county and focus on particular cohorts of children.
• You will need to be experienced at court work and will be confident and capable enough to attend court on your own if necessary.

About you

You will be an experienced qualified, registered social worker, who has completed your ASYE and have the commitment and passion to be at the forefront of delivering best practice and support to children, young people and families.

As an effective communicator you will be able to build positive, strength-based relationships with a diverse range of children, young people and families.

As a Social Worker you will be confident in your analysis and decision making to deliver purposeful and effective social care supported by experienced colleagues and managers.

If you would like to apply for this role please email your CV to Delanie.heyes@servicecare.org.uk or call 01772 208964

Northhamptonshire Council are recruiting for a Permanent Children's Social Worker to join their Children with Disabilities Team.

£6,000 Welcome bonus, up to £8,000 relocation allowance.

About the role

To deliver and provide social work services, at a level appropriate for a professionally qualified post, to children with complex disabilities and their families to ensure the welfare of children is safeguarded and they are protected in accordance with the legal and statutory obligations of Northamptonshire Children Trust.

You will be a qualified social worker with proven post qualification experience ideally with experience of working within children with disabilities and their families.

What will you be doing?

To deliver and provide social work services, at a level appropriate for a professionally qualified post, to children with complex disabilities and their families to ensure the welfare of children is safeguarded and they are protected in accordance with the legal and statutory obligations of Northamptonshire Childrens Trust.

About you

You should be a qualified social worker, registered with Social Work England and have the commitment and passion to be at the forefront of delivering best practice and support to children and families. You will be able to manage a complex and diverse caseload to the required standards.

If you would like to apply for this role please email your CV to Delanie.heyes@servicecare.org.uk or call 01772 208964

Customer Experience Analyst

Pay - £15.52 per hour

Hours - 37.5 hours per week, 08:30 - 17:00 Monday to Friday

Homebased, apart from every Wednesday in the Northampton office

Temporary until April 2025, with the possibility of going permanent

Starting ASAP

We are searching for an experience Customer Experience Analyst to support a global business based in Northampton. You will be working in the eCommerce team, supporting the sales team with a new portal for their customers orders. You must have advanced Excel skills. Power BI experience would be advantageous but not essential. This role includes analysing high volumes of data, creating customer accounts and supporting the sales team with using the database by optimising its usage.

The role

• Run reports and analyse the data, correcting anomalies. As well as, populating missing data.
• Working with a ticketing system and to strict SLAs.
• Uploading customers information and setting accounts up with the correct catalogue information and pricing structures.
• Ensuring the correct data is loaded into the system for quoting and invoicing.
• Support the sales team with how to use the system, walking them through the quoting/order process and where to find information.
• Promote the system to the sales team as a tool to help improve customer satisfaction.
• You will use templates for various deals to set up accounts and gather data from Excel and Power BI reports.
• Update stock reports accurately.
• Analyst customer trends to enhance sales.
• Train new users on how to use the system.
• Drive efficiencies within the system to continuously improve the customer's experience.
• Live chat with customers resolving product queries and supply information for account set up.
• Upload product display and description.
• Monthly reporting to senior management team.
• General administration.

Experience/ skills required

• Data Analyst experience.
• Must be an advanced user of Excel (VLOOKUP and Pivot tables essential)
• Power BI experience desired but not essential.
• Must be confident speaking with customers and stakeholders.
• A natural problem solver.
• Must have great attention to detail.
• eCommerce experience desired but not essential.
• Excellent verbal and written skills.
• Flexible and adaptable to change.
• Creative thinker who is always looking at ways to improve.

Benefits

• Friendly helpful team.
• Very nice executive offices, with parking on site.
• Opportunity to go permanent after the temporary period.
• Subsidised coffee shop on site.
• Weekly pay whilst temping.

If you have the relevant skills and experience and are excited about this role, apply immediately and we will be in touch to discuss next steps.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Creative Support is a not-for-profit provider of care and support to people with a wide range of needs, including learning disabilities, mental health needs, autism spectrum conditions and older people. We are recruiting Support Workers for our community and supported living services in Corby, Kettering, Wellingborough and the surrounding areas.




We are looking for calm, resourceful and energetic Support Workers who are well motivated, hardworking and keen to join our friendly team. You will provide person-centred care and support to service users in all aspects of everyday life, and support them to enjoy a wide range of activities in the community. You will be skilled in positive communication and engagement, and will be able to demonstrate unconditional positive regard for the people we support. You will have the maturity to be able to work within a positive behaviour support framework, to accept responsibility and to grow in confidence as a skilled practitioner. You must be able to follow agreed guidelines and to work positively within a consistent, mutually supportive team ethos.




What we offer…

Creative Support offers a wide range of training courses and this will be a perfect opportunity for those who are seeking to progress in the health and social care sector as we also offer the QCF Diploma in Health and Social Care level 2 – 5. As a senior practitioner, we will support your continuous development by providing accredited courses such as person centred planning, communication approaches and many more. Although previous experience in a similar role to Support Worker is advantageous, we would like to encourage the people with the right values and passion to apply and work to make a difference.



Vacancy Reference Number: 72832

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number




Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Leave and company paid enhanced DBS.




We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.




We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship under the UKVI scheme.

An exciting opportunity has arisen for the role of Post Adoption and SGO Support Team Manager with Northamptonshire Children’s Trust Voluntary Adoption Agency.

As the team manager, you will be responsible for managing both the Post Adoption Order and SGO support team within the Adoption Agency to develop and deliver high quality support to children, young people and their families subject to an adoption or special guardianship order in line with the appropriate regulatory and legal frameworks, building on the progress already made in achieving the Ofsted judgement of GOOD in January 2021.

You will be pivotal in maintaining collaborative working relationships with colleagues within the Children’s Trust, Family Adoption Links Regional Adoption Alliance and partner agencies to ensure that services are developed and delivered to meet the needs of families within the context of the modernising adoption agenda and the Kinship Strategy.

You will be joining a highly motivated and skilled team of practitioners and managers who aspire to deliver outstanding support to families and to developing and delivering services in line with learning from research, feedback and best practice models.

We welcome the opportunity to speak to any interested candidates so please feel free to email: Marie.Strydom@nctrust.co.uk and they can agree a mutually agreeable time to call you

Interviews are planned for 25th November

Our benefits

We are committed to continuous improvement, building a skilled, knowledgeable, and flexible workforce alongside promoting innovation and creativity whilst keeping children, young people and families at the heart of all we do.

We really value our workforce and offer you a great benefits package including:

• SWE Registration paid yearly
• Recruitment Welcome Bonus of £2,200
• Relocation costs of up to £8,000
• 28 days annual leave, plus 8 Bank Holidays (pro rata for part time) and an additional 5 days, after 5 years
• Local Government Pension Scheme plus immediate life cover (3 times your annual salary from day one) and ill-health protection.
• Opportunity to purchase up to 25 days annual leave
• Employee Assistance Programme - We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone counselling, legal advice, bereavement support and medical information.
• Employee discounts with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more.
• Flexible and family working arrangements including enhanced maternity benefits
• A permanent, supportive and inclusive management team where you will be empowered to make good professional decisions
• Extensive Learning & Development and career development opportunities
• Subsidised town centre car parking scheme

What will you be doing?

As a team manager, you will be responsible for overseeing the day-to-day delivery of the work of the post approval support team.

You will be providing line management supervision and support to practice managers social workers and family support workers within the team to ensure the promotion of high quality, responsive and evidenced based interventions for children, young people and their families.

You will maintain an oversight of practice standards and compliance using case auditing and monitoring of service KPI’s and work collaboratively with the service manager to develop and improve practice in line with the service plan.

You will work with the service manager to review and develop practice and policy in line with changes to regulation and legislation and in response to local and national developments including learning from research.

About you

We are looking for someone who is passionate about developing and delivering high quality services for Children, Young People, and their Families. Northamptonshire Children’s Trust have a Relational Practice Approach and the pillars that empower best practice include Trauma Informed Approach, Systemic Practice and Signs of Safety. Post qualification and training in related methodologies and tools will be beneficial. You will have a creative and flexible approach that will support the service as we move forward.

You will have experience of supporting staff and stakeholders through change and have a commitment to maintaining a culture in which staff, children and families feel supported and are involved in practice development.

We are looking for someone who can develop and maintain respectful, collaborative working relationships with key stakeholders.

You will have had previous experience of working and managing within a social care setting including within adoption services and as such a working knowledge of the Adoption Regulations, NMS and the legislative framework within which Adoption services operate. Experience as ASA and the Adoption and Special Guardianship Support Fund (ASGSF) claims and measuring outcomes.

Previous experience of working within a VAA alongside a Children’s Trust would be beneficial but is not essential.

You will be a qualified social worker registered with Social Work England

About us

At Northamptonshire Children’s Trust, children, young people and families are at the heart of all we do – in every decision we make and every action we take. Our mission is driven by the unwavering commitment to achieving the best outcomes for them. The Trust is wholly owned and funded but operationally independent from the Councils.

Our workforce are our most valuable asset and are pivotal to making the services and support we offer to children, young people and families who need us to be the absolute best we can be.

We value our colleagues and empower them to be able to do the best job of their lives every single day, working in a culture of support and kindness where achievements are celebrated and creativity is very much welcomed.

At NCT equality, diversity and inclusion are part of us and in everything we do, to enable all colleagues to develop and thrive in our organisation.  We are a disability confident employer and have a commitment to care leavers who we guarantee an interview if they meet the essential criteria.

Join our dedicated team and be a part of an organisation where your work makes a real difference.

Role title: Business Support Supervisor (maternity cover)

Salary: £29,243 per year

Hours: Monday to Friday 8.30am-5pm

Location: BCA Corby (Geddington Road B)



Join the UK’s largest B2B used vehicle service

At BCA, we’re altogether, more. More than just your average vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing business, the backbone of the UK’s automotive supply chain, and the best place to build the career you want.

Now, this is where you fit in…

We’re looking for down-to-earth go-getters, who are ready to make their mark on the automotive industry. Our Site Operations teams play a vital role across our business. Here you can build on your knowledge and find your specialty at one of our sites or on the road – the opportunities are endless.

This is a management position within Fleet operations. Reporting to the Business Support Admin Manager, the Business support Supervisor will be directly responsible for all: Managing a team and their tasks. Monitoring Unknown Arrivals, vehicle sales, vehicle movements, vehicle claims & rejections, service histories, Audits, KPIs, Monthly Customer review presentations

Your key responsibilities will be:


Liaise with customers at senior and operational levels
Ensure contractual obligations are met
Manage, direct and lead the team
Promote and lead the health, safety and welfare of all colleagues within the department
Undertake daily audits to ensure sales are not missed
Assist in managing SLAs and KPIs
Liaise with the transport and sites for the delivery and collection of vehicles
Develop and drive our ‘Customer First’ approach to communication, building excellent relationships at all levels
Maintain open communication with the internal and external customers as required
Create monthly customer packs to keep account managers up to date with performance
Create, initiate and monitor new procedures so customer expectations can not only be met but also exceeded
Assist in the implementation of the company’s strategy
Create, maintain, audit and revise Standard Operating Procedures (SOPs) as required


To be successful, you’ll bring some of the following experience with you:


Proven management experience in a target driven environment
Experience of dealing with day-to-day employee related matters
A good communicator
Excellent time management skills and ability to work under pressure
Ability to organise work effectively
Good attention to detail
Experienced user of Microsoft Office Word and Excel packages
Ability to compile management reports
Strong customer focus
Self-managed and motivated


We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:


Company Pension Scheme
Private Medical Insurance (role dependent)
An Employee Assistance Programme
Enhanced maternity, paternity, and adoption leave
Access to trained Mental Health First Aiders


And so much more…

As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting, and appreciative of the work you do, join BCA.

Thank you for your interest in working for us. Unfortunately, due to the volume of responses we cannot reply to every applicant, if you haven't heard from us in two weeks, please assume you have been unsuccessful.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.

INDHP

You will provide support to bank users on Core Banking and Online Banking applications, configured interfaces, document processes, support testing and work within a small Applications support team.

You will work closely with the managed service partners to provide first class BAU support and service management to the business, and with the wider IT team to support their functions.

WHY SHOULD YOU JOIN?

You will join a team with a very supportive culture where learning and development is encouraged and aided. With cutting edge applications and technologies plus a lot of exciting projects on the horizon, there is plenty for you to get your teeth into.

WHAT YOUR DAY WILL LOOK LIKE

• Taking ownership of incidents and service requests raised by internal customers, primarily for Oracle and Flexcube application.
• Liaising with third parties to support production issues as required and maintain a detailed log to support incident reporting as assigned
• Taking ownership of maintenance / administrative functions, including parameterisation changes where required through Change Control / Defect Management
• Proactively working closely with development, business change and test teams to provide essential support
• monitoring the production scheduled batch jobs, follow escalation procedures for any job failures
• Planning and providing user training on key operational processes as required

WHAT WE ARE LOOKING FOR

• Hands-on production support experience with any Core Banking product, ideally
• Understanding of key application parameterisations and third-party integrations
• Experience of Oracle Flexcube and/or OBDX is essential.
• You don't need to be an expert with SQL, but you will be able to write it.
• Basic Unix shell scripting skills
• Ability to convey concepts, issues and risks to technical as well as non-technical audience

IT WOULD BE NICE FOR YOU TO HAVE

• Java programming skills

If you are passionate about providing top-notch support and eager to work in a dynamic environment, please apply.

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