Total 30 Customer Service job vacancies in Catterick Garrison, North Yorkshire

• Plan, execute, and direct the activities of the Health Records Department.
• Serve as the Privacy Act and Health Insurance Portability and Accountability Act Liaison.
• Provide health record consultation, guidance and assistance to meet requirements of accrediting agencies.
• Plan and present workshops, conferences, and training directed towards the improvement of documentation of health care.
• Provide advice regarding standards of documentation, coding and sequence of diagnosis and procedures and medico-legal issues.

• Codes diagnosis, operations, and/or procedures from the medical record. Codes complex and difficult records correctly.
• Assures the final diagnosis and operative procedures as stated by the physician are valid and complete.
• Abstracts all necessary information from the record to reflect secondary complications and co-morbid conditions.
• Assists facility staff with documentation requirements to completely and accurately reflect the patient care provided.

Duties of this position are, but not limited to:

• Specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
• Recommends changes to existing clinic procedures based on current administrative guidelines and has expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.
• Coordinates with the patient care team to review clinic appointment availability and utilization to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes recommendations for change as necessary.
• Develop and maintain effective communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge, communicate with non-VA medical facilities, manage a system for follow-up care such as consults, tests procedures etc.).
• Scheduling, canceling, and rescheduling patient appointments and/or consults
• Entering no-show information
• Monitoring appointment requests from multiple electronic sources, processing incoming patient secure messaging and coordinating with care team as appropriate.
• Participates in team huddles and team meetings to manage, plan, problem solve, and follow up with patient care by sharing information and collaborating with the interdisciplinary team
• Communicates findings to providers, as needed
• Assists the team in reinforcing the plan of care and self-help solutions
• Enters appropriate information into the electronic record
• Monitors pre-appointment information and/or requirements to ensure readiness for patient visit/procedure
• Other duties as assigned

Summary Continued:
Drives and operates firefighting vehicles of significant complexity to respond to the presence or potential releases of hazardous materials (HAZMAT), for the purpose of stopping or controlling the release, and to conduct performance of noninvasive emergency medical procedures.

Duties
1. This position will support the Federal Government's response efforts to COVID-19.
2. Performs hazard and risk assessment and conducts a complete incident analysis. Performs Basic Life Support. Initiates established medical protocols in providing basic life support. Performs noninvasive emergency procedures: conducts initial and on-going patient assessment and physical examination; maintains airway, breathing, and circulation; determines priority of care; monitors patient's baseline vital signs: performs cardiopulmonary resuscitation (CPR) and automatic external defibrillation (AED).
3. Drives and operates firefighting vehicles, such as pumpers, aerial ladder trucks, and Airport Rescue Fire Fighting (ARFF) vehicles.
4. Performs crash-rescue and firefighting duties involving air traffic or support operations where hazardous conditions are such that the expectancy for fire is high and potential for becoming destructive is great. Performs structural firefighting duties for a variety of facilities, which may include large multistoried buildings, industrial areas, and/or base storage facilities.
5. Maintains firefighting equipment and fire station facilities. Complies with health, safety, and environmental rules and procedures and performs work in a manner that enhances the safety of the work environment.

Duties of this position are, but not limited to:

• Specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
• Recommends changes to existing clinic procedures based on current administrative guidelines and has expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.
• Coordinates with the patient care team to review clinic appointment availability and utilization to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes recommendations for change as necessary.
• Develop and maintain effective communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge, communicate with non-VA medical facilities, manage a system for follow-up care such as consults, tests procedures etc.).
• Scheduling, canceling, and rescheduling patient appointments and/or consults
• Entering no-show information
• Monitoring appointment requests from multiple electronic sources, processing incoming patient secure messaging and coordinating with care team as appropriate.
• Participates in team huddles and team meetings to manage, plan, problem solve, and follow up with patient care by sharing information and collaborating with the interdisciplinary team
• Communicates findings to providers, as needed
• Assists the team in reinforcing the plan of care and self-help solutions
• Enters appropriate information into the electronic record
• Monitors pre-appointment information and/or requirements to ensure readiness for patient visit/procedure
• Other duties as assigned

• Develops various procedures, devises new or improved methods or designs specialized equipment.
• Tabulates, statistically analyzes and summarizes data using personal computers and software packages.
• Keeps exact, detailed records of experimental data.
• Tabulates, statistically analyzes and summarizes data using personal computers and software packages.
• Prepares solutions and reagents for use in the laboratory, field or greenhouse.
• Participates as a team member with the scientist in all phases of the research process.

The AMSA independently performs a full range of duties to include answering phones, greeting patients, relaying messages to appropriate staff inside or outside the unit, scheduling appointments, including interpreting, and verifying provider orders in accordance with VHA national scheduling guidelines and community care processes. S/he will complete clinic scheduling by assisting with tracking of Return to Clinic Orders (RTC) orders, opening clinic slots, canceling/opening clinics and canceling/rescheduling patient appointments as needed for all Telehealth appointments while maintaining flexibility in adapting to changes in the schedule and workload.

Major Duties:

• Will monitor and report issues relating to the safety of staff and Veterans while following existing policies and procedures and acting in a professional manner with staff and Veterans.

• The incumbent has a key role in the training and maintenance of the Telehealth Management Platform (TMP).
• The AMSA assists in monitoring and ensuring the integrity of various databases, consult management, encounter action required, RTC management, the Insurance Capture Buffer (ICB) system, and other reports and data used in the management of administrative and customer service within Telehealth services.
• The AMSA is responsible for ensuring appropriate use of administrative support packages, preregistration, clinic appointment profiles, information security, insurance capture, verifying and updating demographics, the completion of text orders, and other critical administrative tools.
• The incumbent explains outpatient policies to patients, families, employees, and Veterans' organizations.
• The employee provides administrative assistance to clinical staff related to access for providing telehealth care; i.e., specialty clinics, prosthetic services, and imaging services.
• The incumbent explains available My HealtheVet and Telehealth Programs offered by the VAHCS.
• This incumbent must be proficient in Microsoft Word, Excel, SharePoint, and PowerPoint as well as the scheduling packages in VISTA and CPRS.
• The employee performs administrative and clerical functions within Telehealth services.

The AMSA independently performs a full range of duties to include answering phones, greeting patients, relaying messages to appropriate staff inside or outside the unit, scheduling appointments, including interpreting, and verifying provider orders in accordance with VHA national scheduling guidelines and community care processes. S/he will complete clinic scheduling by assisting with tracking of Return to Clinic Orders (RTC) orders, opening clinic slots, canceling/opening clinics and canceling/rescheduling patient appointments as needed for all Telehealth appointments while maintaining flexibility in adapting to changes in the schedule and workload.

Major Duties:

• Will monitor and report issues relating to the safety of staff and Veterans while following existing policies and procedures and acting in a professional manner with staff and Veterans.

• The incumbent has a key role in the training and maintenance of the Telehealth Management Platform (TMP).
• The AMSA assists in monitoring and ensuring the integrity of various databases, consult management, encounter action required, RTC management, the Insurance Capture Buffer (ICB) system, and other reports and data used in the management of administrative and customer service within Telehealth services.
• The AMSA is responsible for ensuring appropriate use of administrative support packages, preregistration, clinic appointment profiles, information security, insurance capture, verifying and updating demographics, the completion of text orders, and other critical administrative tools.
• The incumbent explains outpatient policies to patients, families, employees, and Veterans' organizations.
• The employee provides administrative assistance to clinical staff related to access for providing telehealth care; i.e., specialty clinics, prosthetic services, and imaging services.
• The incumbent explains available My HealtheVet and Telehealth Programs offered by the VAHCS.
• This incumbent must be proficient in Microsoft Word, Excel, SharePoint, and PowerPoint as well as the scheduling packages in VISTA and CPRS.
• The employee performs administrative and clerical functions within Telehealth services.