Total 114 Customer Service job vacancies in CV1 2GT

To perform advanced continence assessments for clients with bladder and/or bowel symptoms in a range of community and clinic settings. To use advanced clinical reasoning skills and assessment techniques to provide an accurate diagnosis of their condition. To have continuing responsibility for the assessment, implementation, and evaluation of health care programmes for patients within a defined caseload. To provide clinical leadership to registered and non-registered clinicians in the management of bladder/bowel dysfunction and provide clinical advice/support to patient/carers. To participate in clinical audit within the Bladder and Bowel Care Service and offer wider audit support for Community Nursing Teams. For Further details please see job description attached

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

At Coventry City Council, we are embarking on an incredible journey to create a brighter future for Coventry's children. As a 'Good' Local Authority, we believe in pushing boundaries and delivering excellence for children and families. Our vision is clear, and our social workers are unwavering in their commitment to putting children and families at the centre of their practice.

Be part of our inspiring team, making a meaningful difference in the lives of Coventry's children. Together, let's create a nurturing environment where every child's potential can flourish.

Our Values

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

What is the job role?

We are looking for an Adolescent Support Worker to rise to the challenge of supporting children and young people to remain at home.

In this role you will be working with Children and young people open to children’s social care services.

It is essential that you bring experience of working with “Children & Families” and hold at least a Level 3 NVQ in Children & Young people.

EOC keep Children and Young People at the Heart of all our work, we listen, respond and value our families and communities.

This is an exciting opportunity to have a role in combining direct practice and contribute to service and professional development.

Are you innovative, positive, dedicated and not afraid of change or challenge? Then help us to transform the lives and futures of children & young people on the “Edge of Care”.

You will need to be passionate about working with Children, Young people and their families and have a reassuring presence, be calm in a crisis and able to work with families in their homes, helping them make the necessary changes to stay together.

You are a team player with a flexible approach, willing to work on a shift basis that includes evenings and weekends.

The Role- Adolescent Support Worker We are recruiting for a post currently available in our team. The first is an adolescent support worker, on a full time, permanent basis. Edge of Care is a service that supports young people at risk of entering care to stay with their families. We use evidence-based, models of practice and assist families to make significant, positive changes.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

Who are we looking for?

You will provide intensive support to young people aged 8 – 18 and their families, usually over a period of 6 – 12 weeks. The work builds on a family’s strengths and introduces coping strategies. It mixes practical support with strong challenge, to address complex and enduring needs.

Team members engage young people and their families to defuse crisis within the home. They assess problems, develop measurable goals and help the whole family acquire the skills necessary to achieve them.

Cases will span a wide range of issues including family conflict, absence from home, sexual exploitation, educational issues, anti-social behaviour and substance abuse. Working closely with other agencies and local services, you will be on the front line of an approach that improves behaviours, relationships, confidence, aspiration, employability, living conditions, mental and physical health.

As an Adolescent Support Worker, you will take on a portfolio of cases, working directly with young people and families in their homes.

Providing a flexible crisis response service with safeguarding at its heart, you’ll complete an initial assessment and develop strong skills in delivering intensive interventions.

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.

Interview date(s): 9th December 2024

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies

Proud member of the Disability Confident employer scheme

A Vacancy at University Hospitals Coventry and Warwickshire NHS Trust.




An exciting opportunity has risen to join the UHCW Community Bladder and Bowel care Service, covering the City of Coventry and surrounding areas, based at City of Coventry Health Centre, near the City Centre. You will be working alongside a highly skilled workforce including a Bladder and Bowel Clinical Lead Nurse and Nurse Specialist, fellow Bladder and Bowel Sisters, and other experienced Registered Nurses and Health Care Assistants.

Are you looking for an opportunity to significantly improve the quality of life of our patient group, supporting them with specialist continence assessment, treatment and continence management? We are looking for an experienced Nurse who has a passion for caring for patient with bladder, and/or bowel and pelvic floor dysfunction. Our service provides a range of Clinic and home patient contacts.

The role involves supporting Community Services staff with education around bladder and bowels dysfunction aiming to improve quality of care delivered by the wide multi-disciplinary team. We are looking for an enthusiastic individual to support us with ongoing service improvement and development.

Please ensure you read the attached Job Description and Person Specification to ensure you meet the essential requirements for this position before submitting your application. This post is subject to a Disclosure and Barring Service Enhanced (DBS) check.

If you have any questions please do not hesitate to contact Anna Hancock - Anna.Hancock@uhcw.nhs.uk

As a valued team member your development will be supported through a robust induction program, a value-based appraisal, one to one meetings, regular in-service training and clinical and managerial supervision. You will be work as part of a multi-disciplinary team so there is opportunity for joint working and collaborative learning across a range of Health Professionals who are supporting and delivering high standards of clinical care. Training opportunities are supported by our Lead Nurse, Clinical Nurse Specialist, Practice Based Facilitators and Learning and Development Team and is actively encouraged by Team Leads.

Our team is part of the UHCW Community Services Group which provides a 7-day service to the city of Coventry.

Our working hours are usually Monday – Friday between the hours of 08.00-1800 on a flexible basis to meet the needs of the service. You may be required to work outside of these hours. Applications for flexible hours will be considered on an individual basis. Car owner/driver with business car insurance is essential.

Ifyouare a compassionate, dedicated team player who works well with others and is motivated by meaningful, holistic patient care; then please get in touch and help us make a real difference.



University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

To perform advanced continence assessments for clients with bladder and/or bowel symptoms in a range of community and clinic settings. To use advanced clinical reasoning skills and assessment techniques to provide an accurate diagnosis of their condition. To have continuing responsibility for the assessment, implementation, and evaluation of health care programmes for patients within a defined caseload.

To provide clinical leadership to registered and non-registered clinicians in the management of bladder/bowel dysfunction and provide clinical advice/support to patient/carers.

To participate in clinical audit within the Bladder and Bowel Care Service and offer wider audit support for Community Nursing Teams.

For Further details please see job description attached


This advert closes on Tuesday 26 Nov 2024

Responsible for booking appointments Admit and Discharge clinics Provide administrative support as required, eg typing, data inputting, filing, scanning/copying in line with Trust Policies and Procedures. Answer/deal with complex face-to-face/ telephone and email enquiries from patients and other service users. Deal with incoming and outgoing post For further details of the role please see the attached job description

We are looking to recruit a site services officer to support our site teams across the trust.This role plays a crucial part in the smooth running of our schools. Under the day-to-day supervision of the Senior SSO and under the direction of the MAT Facilities Manager and schools SLT you will support the site team in the provision of all site service activities during the week and the weekdays as cover.
This includes janitorial, cleaning, maintenance, and monitoring duties and ensuring the site is safe, well-maintained, attractive, and a suitable environment for the educational and community activities taking place on-site and across other schools in the MAT as required.

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements. We will provide you with training and ongoing support to enable you to use the systems and processes already set up within a department. We expect that you can demonstrate good customer service and interpersonal skills and have good computer skills, including experience of using Microsoft Office packages such as Word and Excel. The roles are for a fixed term of 15 months and involve support for you to study for an apprenticeship in Customer Services Level 2.

Customer Service / Administration Apprenticeship - Level 2

Fixed Term Apprenticeship for 15 months

37.5 hours per week - Minimum of £6.82 an hour

Based in Coventry

We have an exciting opportunity!

Have you considered an Apprenticeship to kick-start your career?

We are looking for motivated individuals who desire or are interested in undertaking an apprenticeship in a customer service/ administration role within our Trust in Coventry and Warwickshire.

We are committed to your learning and development during your apprenticeship with us. Your willingness to learn is crucial and we value your commitment to completing your apprenticeship.

Important:To be eligible for an apprenticeship, you need to have the right to work in the U.K. and to have continuously lived in the UK for 3 years.

You must not be in education upon employment.

You will be working towards achieving the skills and expectations of a band 2 job description, during your training. For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

Coventry and Warwickshire Partnership Trustprovides a full range of expanding physical, mental health and learning disability services to children, young adults, adults and older adults over many sites across Coventry, Warwickshire and Solihull.

Services are provided to a population of over one million people living in Coventry and Warwickshire and also a wider geographical area in some of our specialist services, we see on average around 5,000 patients every day.

The service received an overall rating of Good by the CQC and an Outstanding for care and compassion of which we are rightly proud. We have also been recognised both locally and nationally by receiving awards for the services we provide.

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

We will provide you with training and ongoing support to enable you to use the systems and processes already set up within a department. We expect that you can demonstrate good customer service and interpersonal skills and have good computer skills, including experience of using Microsoft Office packages such as Word and Excel.

The roles are for a fixed term of 15 months and involve support for you to study for an apprenticeship in Customer Services Level 2.


This advert closes on Wednesday 13 Nov 2024

Housing Officer
Coventry / Northampton
£26,250 per annum
Permanent
Full time
We are seeking a dedicated and experienced Housing Officer to join a team supporting vulnerable asylum seekers in the Midlands. As a Housing Officer, you will ensure a high standard of accommodation and compliance with the Asylum Accommodation and Support Services Contract (AASC), focusing on the safety and well-being of service users across Coventry and Northampton.
THE ROLE
Key responsibilities include:

• Conduct monthly inspections of properties to ensure safety and compliance.
• Oversee onboarding and withdrawal of properties as per Local Operating Procedures.
• Identify and report property faults, categorizing them for prompt response.
• Undertake minor property repairs within trained scope and provided toolkit.
• Administer operational cash for utility top-ups and emergency payments.
• Manage customer complaints and support issue resolution.
• Participate in the on-call rota to ensure 24/7 service availability.

THE CANDIDATE
Candidates should ideally have experience in a property-related role, though a strong commitment to supporting asylum seekers and excellent communication skills are more important. You should also bring:

• A solid background in face-to-face roles with strong people skills.
• Confidence in conflict management and resolution.
• Strong organizational abilities to handle a demanding workload.
• A valid UK driving licence, with willingness to travel between properties.
• The ability to work collaboratively with colleagues and external partners.

THE CONTRACT
Permanent
Full-time, 37.5 hours per week, Monday - Friday (on-call rota every 10 weeks)
Salary: £26,250
Company car provided
HOW TO APPLY
To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call on 01772208966 to discuss the role further

Various locations: M&S Coventry, M&S Binley, M&S Leamington, M&S Rugby Hourly Rate: £13.15Hours: 40+ per week, Permanent Location

Candidate must have:

-5 years trackable working history in UK

-driving licence and access to their own vehicle

Are you looking for an exciting career in security? Mitie offers top-notch training and career growth opportunities, helping you reach your full potential!

WHY YOU'LL LOVE THIS JOB:

-Protect & Serve: Safeguard M&S stores, people, and assets while delivering outstanding customer service.

-Great Pay & Benefits: Earn £13.15 per hour with amazing benefits like Save As You Earn, Share Incentive Plan, Cycle to Work, Life Assurance, and Childcare Vouchers.

-Professional Growth: Enjoy company-funded SIA Licence renewal and continuous training.

-Cutting-Edge Tech: Use body-worn cameras and mobile devices for incident reporting.

-Community: Join the friendly M&S and Mitie family.

WHAT WE'RE LOOKING FOR:

-Experience: Security experience essential

-Certification: A valid SIA Licence.

-Skills: Excellent communication, energy, and enthusiasm.

YOUR ROLE:

-Stay Compliant: Follow all policies and legal requirements.

-Use Tech: Engage with provided technology for effective reporting.

-Proactive: Review and improve Assignment Instructions.

-Stay Alert: Report hazards and remain vigilant.

-Be Professional: Handle challenging situations with calm and professionalism.

-Emergency Ready: Contact emergency services when needed.

Ready to make a difference? Join Mitie and M&S today! Apply now and start your exciting career in security!

Work effectively as a team member. Provide an administrative service across all services in the building including word-processing, drafting, producing and proof reading for example meeting notes, reports, letters and business documents from either audio, digital dictation or copy sources. Undertake general office duties as required including filing, photocopying, collating, and distributing information, receipt, and distribution of incoming and outgoing mail. Operate and maintain a robust, accurate and secure filing system that is easily accessible by all staff. Maintain spread sheets and databases including the production of regular information reports. Be responsible for organising and servicing meetings / events as required, including room bookings, taking accurate notes, transcription, and circulation as appropriate. Procurement - order stationery, clinical supplies, and equipment stock Use own initiative to meet tight deadlines. Provide flexible administrative and clerical cover as required. This might occasionally involve working at another base in the local area during cross cover arrangements. Support in attending MDTs and update trackers. Be responsible for booking all appointments for clinicans. For further details please see the attached job description.

At Coventry City Council, we are embarking on an incredible journey to create a brighter future for Coventry's children. As a 'Good' Local Authority, we believe in pushing boundaries and delivering excellence for children and families. We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias. Our vision is clear, and our social workers are unwavering in their commitment to putting children and families at the centre of their practice.

Be part of our inspiring team, making a meaningful difference in the lives of Coventry's children. Together, let's create a nurturing environment where every child's potential can flourish.

Our Values

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

What is the job role?

We are looking for a dedicated and experienced Social Worker to join our Children in Care team. In this role, you will be responsible for supporting children and young people in care, ensuring they have the opportunity to achieve permanency and stability in their lives. This includes working closely with families, carers, and other professionals to develop and implement care plans that meet the individual needs of each child.

You will be required to have experience in progressing children through to permanency, including working on complex cases and making recommendations for various permanency options.

A thorough understanding of court processes and procedures is essential, as you will be expected to attend court hearings and provide high-quality reports. Your expertise in different types of permanency care planning, such as adoption, special guardianship, and long-term fostering, will be vital in achieving the best outcomes for the children we support.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

Who are we looking for?

We are seeking a compassionate and skilled professional with a strong commitment to improving the lives of children in care. You should have a proven track record in child protection and care planning, with significant experience in managing cases that involve court proceedings. Your ability to work collaboratively and effectively with multi-agency partners, as well as your dedication to advocating for the best interests of children, will be crucial in this role.

If you are passionate about making a difference and aspirational in your approach to achieving better outcomes for children and young people, we would love to hear from you.

For an informal conversation about the roles please contact Helen Harper - Operational Lead - Helen.Harper@coventry.gov.uk

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies

Proud member of the Disability Confident employer scheme

What skills and experience we're looking for

Who we’re looking for

We’re looking for a talented individual to provide an exceptional business support service to our pupils, teachers and wider stakeholders. As a key member of our school’s business support team, your expertise will help to deliver an outstanding learning environment for our young people.

The successful candidate will be a committed team player with excellent organisational and specialist technical skills. You will have extensive experience of delivering outstanding customer service and possess the ability to develop relationships across our school and the Star community.

You will have:

• A*-B or 9-5 in English and Maths at GCSE.
• Experience of working in a senior administrative role.
• Experience of minuting meetings and undertaking follow up actions.
• The ability to work with a variety of partners and key stakeholders in an effective manner.
• Strong interpersonal and team-working skills.

What the school offers its staff

About Eden Girls' School, Coventry

Eden Girls’ School, Coventry is a Muslim faith-based secondary school for 11 to 18 year old girls, which welcomes pupils from all faiths and none. We opened in 2014 and, like all Star schools, we have a leadership specialism. We are extremely proud to be one of the highest performing schools in the country, with the 3rd best Progress 8 score nationally for our 2019 GCSE results. We were graded as ‘Outstanding’ in all areas by Ofsted during our first inspection in July 2017.

We have an exemplary reputation for excellence in every aspect of school life. We provide a knowledge-based academic curriculum alongside a rich and diverse leadership programme that grows character and inspires charitable and social action. Our pursuit of educational excellence is based upon our fundamental belief that every pupil has the capacity to become a successful and inspirational leader.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Service Care Solutions is working alongside a trustworthy law firm with a strong high-street presence, located in Coventry, which needs a Residential Conveyancing lawyer to join their team. The firm is a well-established legal practice with a strong reputation for delivering exceptional client service and legal expertise.

The role can pay a competitive salary of £35,000 to £50,000 per annum depending upon experience.

Key Responsibilities Of The Residential Conveyancing Lawyer Role:

• Managing a full caseload of residential property transactions, including sales, purchases, transfers of equity, and remortgages.
• Providing expert advice on all aspects of residential conveyancing.
• Maintaining regular communication with clients, estate agents, mortgage lenders, and other stakeholders.

Requirements:

• Qualified Solicitor, Licensed Conveyancer, or Legal Executive with a minimum of 2 years' experience in residential conveyancing.
• Strong technical knowledge of conveyancing law and procedures.
• A proactive and client-focused approach.

Benefits Included With The Residential Conveyancing Position:

• Opportunities for professional development and career progression.
• Competitive salary with benefits package.
• Work-life balance with flexible working options.

If this Residential Conveyancing lawyer role sounds like an opportunity of interest for you or someone you know, please feel free to reach out to Hugh Barnes on 01772208969, or email Hugh.Barnes@servicecare.org.uk.

We also welcome referrals for this position, where a successful recommendation would be worth £250.

Service Care Solutions are working with an Accountancy firm in Coventry for a Semi-Senior Accountant to join there team on a permanent basis. Please find the job description below.

Location: Coventry.

Hours: Full time.

Salary: £26,000-£30,000.

Key Responsibilities

• You will be working closely with other members of the team to
• provide accounting and taxation services to a variety of clients.
• You will be preparing accounts for unincorporated/incorporated businesses.
• You will be prepare company tax returns and personal self-assessment tax returns
• You will be involved in the preparation of management accounts.
• Forming client relationships across a range of businesses and sectors.
• You will be instrumental in mentoring and supporting accounts apprentices and junior team members.

Personal Attributes:

• You should have obtained your AAT qualification.
• You should have basic knowledge of main accounting systems for example, Sage, Xero, and Quickbooks
• You will be a confident and articulate communicator and be comfortable with managing a varied workload
• Demonstrate a hands on, and proactive work ethic and works well in a team.

Some Benefits We Offer Are:

• Competitive salary
• 22 days annual leave (plus normal statutory bank holidays)
• Funded professional study.
• Regular development reviews and training
• CPD Support
• Group staff pension scheme

If you are interested in the role, or know anyone who may be, please contact Marc at Service Care Solutions on 01772 208969 or email marc.facer@servicecare.org.uk.

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

If you have any questions or queries, please don't not hesitate to ask.

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

The Revenues Service is a large team of more than 60 people working together to collect £340 million of corporate revenue to help the Council provide vital services to Coventry residents. From council tax to business rates to invoices for stalls at the Godiva Festival, the team perform a range of roles to ensure we provide excellent services to residents and internal council departments and that ultimately, we maximise the collection of public funds. The revenue we collect ensures the council can provide services from bin collections to looking after our parks and green spaces to providing the best possible chances in life for our looked after children.

Our team is uniquely placed within the council as we interact with every one of Coventry’s 140,000 residential properties and 9,000 commercial properties. Every resident and customer we deal with has a unique set of circumstances - our team challenge those who can pay and don’t pay – applying a range of legal remedies to compel people to pay what they owe. But the team also listen to and support those who can’t pay and help some of our most vulnerable residents find a way out of debt.

Our Values

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

What is the job role?

The Benefits Service is responsible for the assessment of Housing Benefit, Council Tax Support, Free School Meals and Discretionary Grants.

In order to provide a more efficient and effective service, we are looking to recruit a Benefits Support Officer to join our department.

Working closely with the Benefits, Hostel and Overpayment Teams will be the initial focus of these posts. Although primary focus will be on Hostels and new Claims work. Duties will involve obtaining information for benefit claims and indexing documents onto our internal electronic system. Role involves handling and analysing large amount of data at times accurately and efficiently. In regards to overpayments you will trace and establish appropriate methods of recovery.

The successful candidate will use a wide range of systems and handle information subject to the Data Protection Act.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

Who are we looking for?

As your job purpose is to undertake a range of administrative, technical and customer focused duties to support the Benefit Service; you should be able to work independently and with a high degree of accuracy, possessing experience of using a wide range of computer systems, including Microsoft packages.

The ideal candidate will have awareness of the need for confidentiality and a non- judgemental approach when dealing with customers.

You will also have excellent customer service skills to deal with customers over the telephone, in accordance with the corporate standards

When applying for this role you will be asked to write a personal statement, please include the following information in your application by providing examples of:

• Awareness and knowledge of Housing Benefit, Council Tax Support, Universal Credit & Free School Meals

• Experience of dealing with a wide range of people in order to handle and resolve enquiries

• Ability to prioritise own workload, to work flexibly and respond to changing priorities

• Ability to work under pressure and deliver team objectives

• Your IT skills, to include Microsoft Office packages e.g. Word, Outlook and Excel

• Experience of dealing with customers over the telephone

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'.

If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.

Interview date(s): 7th & 8th November 2024

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies

Proud member of the Disability Confident employer scheme