Total 6 Customer Service job vacancies in Burton-On-Trent, Staffordshire, DE13 8BX

Role:Field Care Supervisor

As a Field Care Supervisor you will be responsible for the ongoing field supervision of domiciliary and continuing healthcare support workers and will ensure that patient or service user requirements are met whilst maintaining compliance of care and nursing standards in accordance with AHG and Local Authority policies and procedures.

You will be required to provide day-to-day support to the Operational Network, assisting with the assessment, set up and review of health and social care packages, and you will be required to ensure that a skilled workforce is in place and they are able to deliver safe quality care to all clients.

As the Field Care Supervisor your responsibilities will include:

Ensuring that the client receives the appropriate care package and that continuity of care is a priority.

Providing telephone support to clients and care staff and where necessary, to work as a “hands on” carer in setting up the packages in the initial few weeks.

To assist the Branch Manager in auditing the standard of service delivery to clients.

Assist the Branch with Care Workers interviews & compliance

Assist with Risk Management training to all existing Care Workers

Complete the Risk Assessments and care plans of all domiciliary packages as well as the Non Case Managed & Level 1 Continuing Healthcare packages

Qualifications & Experience

Ideally possess a minimum of NVQ Level 2 in Health and Social Care

You must demonstrate commitment to working within a team and have a flexible approach to working hours and practices.

This role will involve an element of on-call duties.

Driver with access to a vehicle.

For more information about the role and package details please apply online today!.

Your new company
You will be working for a Housing Association based in Staffordshire as a Support Worker.
Your new role

• Provide and maintain a friendly and supportive environment in the scheme.
• Cover reception tasks including phone calls, post and enquiries.
• Support customers in managing their rent and service charge payments, including their benefit claims where necessary.
• Undertake regular health and safety room checks.
• Support customers and provide crisis intervention where necessary.
• Provide advice on housing, health, welfare benefit claims and other issues as necessary.

What you'll need to succeed

• Someone with a genuine understanding and compassion for people without a home, who won't judge but instead will empower customers and give them a voice.
• A flexible and adaptable approach and someone able to work around the needs of the customer.
• Some experience dealing with the public and/or customers in a busy service environment.
• Some experience dealing with complex/ difficult behaviours in relation to women experiencing multiple disadvantages.
• Great communication skills.

What you'll get in return
You will receive an hourly rate of £12.82 including holiday pay. This opportunity provides you with the flexibility of working day and night shifts, 7 days per week.
What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Key Responsibilities and Duties The PCN Managers areas of responsibility include: Strategy, leadership and network development Organisational Governance and quality Finance Relationship management Equality and diversity Personal and professional development Safety, health, environment and fire Confidentiality The Network Manager will work with the Clinical Director and member practices to achieve consensus and drive through and deliver agreed changes. Strategy, Leadership and Network Development Regularly review and agree the Networks purpose and values with member practices, Clinical Director and Board and ensure all services and developments are in line with these Establish and agree objectives and priorities for Network activity in line with contract requirements, the Network Agreement, and budget availability, using practice and population health data to shape effective use of all resources Work with the Network Board to develop, agree and regularly review a costed Network Business Plan that delivers relevant services and improvement projects which can be measured and evaluated. Explore activities that could deliver efficiencies and/or savings for member practices Organisational To be responsible, with support of the PCN Administration Support, for services provided through the PCN on behalf of member practices To collate and analyse data on service provision and uptake and report to the Network Board and other organisations as required To ensure the PCNs Business Continuity policy is updated regularly and routinely shared with staff and member practices as required To oversee use of any risk stratification or data analysis tools to support the PCN in meeting contractual obligations and ensuring the best health outcomes for the PCN patient population Manage PCN meetings, ensuring that papers required prior to meeting and minutes /action logs from those meetings are circulated in a timely manner to Board members, the Clinical Director and others as appropriate. Governance and Quality Maintain quality and ensure PCN activity complies with all relevant legislation and operates in line with agreed Network governance and SOP standards Ensure all PCN business is conducted in line with the Network Agreement Ensure the PCNs compliance with all relevant GDPR and FOI requirements and other relevant legislation and professional standards such as GMC/BMA and LMC guidance. Finance Responsible for achieving the best impact from well-managed finances by: o ensuring the accuracy of any submissions required by the ICB/other authorities to claim all funding entitlement and to ensure that all monies due are received promptly o reviewing and approving operational services spend, monitoring income and expenditure and identifying and reporting to the CD and Network Board any significant deviations from forecast o planning and monitoring income and cash flow to ensure that income is maximised and that funds are available as required Present financial forecasts and budget reports to the PCN Board as required Ensure financial risks are recognised and discussed with the Clinical Director and Network Board members and appropriate action taken Ensure recommendations to the Board regarding allocation of resources are fair and equitable Manage the PCN bank account (currently a sub account within a Practice account) and all delegated budgets with propriety in line with all relevant organisational procedures Liaise with accountant and the Clinical Director to produce year-end accounts and present these to the Board in line with Network Agreement. Relationship Management Ensure engagement of member practices in accordance with the Network Agreement to: o maintain support for agreed PCN-wide activities o foster a culture of collaboration to improve patient outcomes, and resilience and capability across member practices o embed the PCNs ethos and values Develop, agree and deliver an internal and external communication strategy Represent the network at meetings in the community and to the media as required. Equality and Diversity Our working environment is one where diversity is valued, and equality of opportunity is promoted. Staff have a responsibility to ensure that they treat patients and colleagues with dignity and respect. The post-holder will support the equality, diversity and rights of patients, carers and colleagues, including: o Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practices procedures and policies, and current legislation o Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues o Behaving in a manner which is welcoming to and of the individual, is non- judgmental and respects their circumstances, feelings, priorities and rights. o Involving patients, and where appropriate their families, in decisions about their treatment and care.Personal and Professional Development The post-holder will participate in any appraisal, training or development programme implemented by the PCN as part of this employment, including: o Participation in an annual individual performance review o Taking responsibility for own development, learning and performance and demonstrating skill and activities to others who are undertaking similar work o Maintaining a record of own personal and/or professional development o Statutory and mandatory training appropriate to the role and the PCN as a whole Training may need to be undertaken outside of normal practice hours and/or off siteSafety, Health, Environment and Fire (SHEF) All personnel have a duty to take reasonable care of health and safety at work for themselves, their team and others and to co-operate with employers to ensure compliance with health and safety requirements. The post-holder is responsible for ensuring that: opportunities for staff to maintain their health, wellbeing and safety are promoted risks within the PCNs areas of responsibility both on- and off-site are identified and managed, ensuring adequate measures are in place to protect staff and patients work areas and procedures are monitored to ensure they are safe, free from hazards and conform to health, safety and security legislation, policies and guidelines.

Proud to be winner of the 2023 National Care Awards Large Care Home Group

About the Home

• Bexhill on Sea, East Sussex, TN40 2HJ
• 71 beds - providing nursing, dementia and residential care
• Rated 9.7 out of 10 on Carehome.co.uk
• CQC Rating - Good

About the role

• Registered Nurse
• NMC Pin Required
• Full Time - 48 hours per week - 12 hour day shifts - Alternate weekend work required
• £20.00 per hour + paid breaks

What will Aria Care Offer you?

Long Service Awards
Employee Discount Scheme
Blue Light Discount Card
Plenty of opportunities to develop your career
And much more!

As a caring Registered Nurse at Aria Care, you will lead an amazing care team that promote independence and dignity, enriching the lives of those individuals in your care.

We are proud to be a diverse and inclusive employer and thrive on learning from each other’s cultures, beliefs, and experiences. If you are empathetic, respectful and have a growth mindset, Aria Care is the perfect place for you.

It would be great to hear from you!

ESR Senior Support Administrator Band 4 (with Annex 21 applied if trainee appointed)



Are you looking for a change or a new exciting opportunity that supports your career development?



This is an exciting opportunity for either an experienced ESR support administrator or an ESR end user who already has a good grounding in ESR or related workforce systems. This role sits in a progressive department that offers clear career opportunities and succession after training is completed.



We are looking for a forward thinking, innovative team player who is enthusiastic and who will establish themselves as a key point of reference for all matters relating to the support of the Trust’s ESR (Electronic Staff Record) system.



You will be part of a small team working to support ESR users throughout ESHT. You will need to be able to prioritise work to deadlines as well as have excellent communication, organisational skills and high attention to detail. A good sense of humour is always an added bonus!



.

1. Prioritise and input confidential and sometimes sensitive staff changes and leavers into the HR System (ESR), ensuring correct authorisation and Finance approval where required. Ensure high level of accuracy to ensure the employee is paid correctly and to meet payroll deadlines.

2. Monitoring quality and accuracy of data received from Managers and other ESR Users, identifying and resolving any queries.

3. Provide specialist ESR system advice to user across the trust at all levels


4. Provide support to ESR Employee Self Service users, including issuing usernames and passwords and assistance with initial access and navigation of the screens via email and user helpline. This can be complex due to the English not necessarily being the employee’s first language or the IT literacy skills of the employee. Assistance to users requires a high level of patience and accuracy of explanation


5. Provide support to managers and ESR Supervisor Self Service users including how to gain access and navigation of the screen via the user helpline.

A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to nurseries at Conquest Hospital and Eastbourne District General Hospital, staff restaurants and on-site staff accommodation.


In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme which is available to staff 24 hours a day 7 days a week. Onsite parking is available for a small administration fee.


There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.

Please refer to the job description attached.



If you have any questions about this position please do not hesitate to contact us.


This advert closes on Tuesday 10 Dec 2024

Proud member of the Disability Confident employer scheme

Support Worker Stafford- £11.45 ph (42 hours per week)

Typical Shifts are: Monday - Sunday 7am-2pm, 2pm-9pm, 7am-9pm, 9pm-7am

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

We’re on the hunt for genuinely caring, hands-on Support Workers with a passion for enhancing the quality of life of the people we support. As a support worker with us you'll be helping people to gain more independence in their daily lives, whilst working within a dynamic team to support a fantastic group of people!

Our supported living service in Stafford is a welcoming and friendly environment and you can be sure that no two days will be the same! You’ll be enhancing the lives of the people we support by teaching them new life skills, assisting with personal care, encouraging them to access their local communities, socialising and doing lots of activities. One day you could be out with the people we support shopping in town, the next you could be unwinding with them watching films or going to the cinema.

This is an amazing role for someone who is looking to really make a difference to someone's life and to help them grow in confidence and independence so that they meet their goals, whether this be making dinner by themselves or going on holiday.

We’re interested in our Support Workers having both the right experience and the right values. This is why at this service our Support Workers should be resilient, flexible and composed in their approach, our Support Workers should ideally hold a full UK driving licence, have experience with following Positive Behaviour Support plans and reflective practice as well as experience working with individuals with autism, learning disabilities and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

We have a fantastic range of benefits for our staff and we offer sector leading career progression, so don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.