Total 71 Customer Service job vacancies in Bromsgrove, WOR, B60

The PSW will act as a recovery champion and an ambassador of recovery for the Trust with external agencies and partner organisations. There is also an expectation that PSWs will be involved in the on-going development of peer roles in the Trust including the Peer Support Training Programme and evaluation. For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Clinical Unit Manager

223-229 Worcester Road, Stoke Heath, Bromsgrove, B61 7JA.

Carehome.co.uk rating: 9.6 / 10

Salary - 45,525 per annum

38.5 hours per week.

Working on the floor , including supernumerary hours. Alternative weekends included.

Welcome bonus* £1000



We make health happen

Here at Bupa we support those when they need it the most. Our care homes are dedicated to delivering person-centred care, supporting independence and honouring choice to help our residents live their best lives.

You'll help us make health happen by:

• Whether you're taking charge of a unit or a floor, you'll promote our resident's independence, choice and dignity by ensuring that the team provide the highest standards of care at all times
• With the help of your team, you'll assess each resident's wellbeing - making sure their physical, emotional and social needs are met - always maintaining accurate records
• Delivering clinical guidance to your team, you'll lead by example; motivating and mentoring the team to ensure the safe, smooth and efficient running of the care home
• You'll build lasting relationships with the residents and the people they care about, as well as caring about the home itself - fostering a sense of community
• Creating and developing strong relationships with local partners, you will liaise with these partners, playing an important role in raising the care home's profile in the local area and beyond

Key Skills / Qualifications needed for this role:

• A Registered Nurse with a valid NMC pin and a genuine commitment to adhering to the NMC Codes of Conduct and expanding your professional development
• You're passionate about caring for the elderly and have a flair for helping people maintain their independence, choice and dignity
• An effective communicator who's able to build strong and honest relationships with residents and their families
• Someone who's ready to use their clinical experience to lead, motivate and mentor a team - who's able to delegate effectively and promote excellent customer service and relationships.
• A respectful and compassionate team player with the belief in giving your personal best.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• My Healthcare - Free access to 24/7 support, advice, and treatment for a variety of health-related issues, including remote GP appointments, physiotherapy and mental health support
• Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350
• Wagestream - Have early access to up to 40% of your earned wages within minutes
• 28 days holiday
• We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences.
• Long service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
• Free meal on every shift
• Interest-free annual travel loan to enable the purchase of public transport annual season tickets
• We offer a range of Bupa pension plans - find out more on our career site
• Parental leave - We have schemes for adoption, birth parents and co parents -find out more on our career site
• Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health
• Access to discounts at a wide variety of gyms and fitness facilities across the UK

Why Bupa?



We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.



We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.



Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.



If you require information regarding this role in an alternative format, please email:



* Your starter bonus will be paid to you in the next available pay run once you have completed four weeks' service and will be subject to deductions for tax and NI.

** Please note, this role is not at or above RQF Level 3 and is not included under the UK's Points Based Immigration System for sponsorship by an employer.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Job Title: Customer Service Advisor
Location: Redditch
Salary: £24,000 Per Annum - plus bonus scheme
Hours: Monday to Friday 9am-5pm working 37.5hrs

What's in it for you?

22 days holiday plus bank holidays
Standard pension auto enrolment
Additional day off for your birthday


Day to day duties will include the following:

Provide excellent customer service at all times, demonstrating understanding and empathy
Be the customers main point of contact while resolving their issue
Make daily outbound calls to customers and installers, proactively responding to any issues that may arise
Liaise with project managers as and when required
Accurately record customer interactions on to the CRM system
Work towards and achieve targets, Key Performance Indicators (KPI's)
Log service calls and issue with assignment number in CRM system
Accurately update systems and reports
Monitor and track status of allocated complaints
Ensure outstanding balances are collected from customers when work is complete
Be positive and communicate effectively with internal stakeholders and customers using a variety of methods including phone calls, emails and letters
Work as a team to provide cover and support to other team members to ensure excellent customer service is maintained at all times
Maintain a professional image for the Company

Experience Required:

Previous experience of customer engagement
Customer focused mindset with an empathetic and caring approach
Excellent communication skills and customer awareness
Able to work under pressure
Keen attention to detail
Proactive approach to solving problems
Strong verbal and written communication skills
Experience of cash collection and processing finance paperwork on completion
Experience in the use of Microsoft, Outlook

#INDLOU24

Job Description

Nursery Practitioner - Level 3

Salary; Up to £26,000

Full-Time Hours

We are seeking a dedicated and experienced Level 3 Nursery Practitioner to join our client's team. The Nursery is committed to providing exceptional care and education for children aged three months to five years. Housed in two purpose-converted buildings, the nursery offers a nurturing and stimulating environment aimed at fostering learning, supporting holistic development, and enabling children to flourish in a safe and secure setting.

Qualifications

• Level 3 qualification in Early Years or above
• Experience working with young children in a nursery setting
• Strong understanding of child development and early education best practices
• Excellent communication and interpersonal skills
• Ability to work effectively as part of a diverse team

Benefits:

• Heavily discounted childcare
• Opportunity to gain accredited qualification and continuous training
• Monthly and yearly rewards
• Long term service bonus
• Pension scheme
• Company sick pay
• Uniform provided

Responsibilities

• Engage and supervise children in various activities, ensuring their safety and well-being at all times
• Plan and implement age-appropriate learning experiences
• Build positive relationships with children and their families
• Maintain a clean and organized environment
• Support and assist other staff members as needed

Reference: WILL79288/EC

INDCHI

Job Title: Customer Service Administrator
Location: Redditch
Hours: Monday to Friday - 9am to 5pm

Our client is a logistics service provider with over 20 years' experience in their field, and due to an exciting period of growth and internal promotion, they are now recruiting for a Customer Service Administrator.

Key Features of the job role:

Management of data errors
Where necessary integrate customer declaration files using the Inhouse System
Working with SAP to set-up customer accounts, ensure charging rates are correct / amended
Produce monthly reports used by Customer Account Managers to review with customers
Work with the relevant team to assist in the accurate completion of customer inventory
Assist customers with general queries via telephone or email
Work with other internal departments within the company
Work alongside the Customer Account Managers to maintain and develop customer accounts
Create new users from within existing customers / new business wins
Provide training to customer while they use the company app

Requirements/ ideal qualities

Previous experience in an office-based administration role
Knowledge of Microsoft software packages; Excel in particular
Confident telephone manner and comfortable making and receiving calls
Ability to proactively work independently towards shared group KPIs
Ability to react quickly to urgent actions that may arise
Have a mindset to provide excellent customer service
Have a desire to develop and grow personally
Take an active role in the team and challenge ways of working



**#INDASH24**

Job Description

Nursery Practitioner (Level 3)

Hourly Rate : £11.60

Hours Per Week: 40

Shift Times: 07:30 - 18:00

Here at Willing Care, an exciting opportunity has arisen for a Nursery Practitioner (Level 3) to join one of our client's growing Nursery team, the ideal candidate will be dedicated and will be able to contribute to the development of the service and the children. If this sounds like you, then apply today!

We have a devoted team of recruitment consultants who specialise in matching up our talented candidates with clients, who are passionate about providing high quality care, support, and schooling. Willing Care Recruitment is committed to having a diverse and inclusive work force.

To be considered for the role of Nursery Practitioner (Level 3) you will have:

• A minimum of a Level 3 Childcare related qualification.
• GCSE or equivalent English and Mathematics Grade C or above (if Childcare Qualification achieved after September 2014).
• A strong knowledge of EYFS frameworks and safeguarding

About the Nursery:

Our client offers care and education for children aged three months to five years. Located in two purpose-converted barns, the nursery has a relaxed and stimulating atmosphere to promote learning and enable children to reach their full potential. Children at the Nursery participate in activities which are planned in line with the Early Years Foundation Stage (EYFS) to support their physical, emotional, and academic development.

Benefits for a Nursery Practitioner (Level 3):

• Childcare discount
• Continuous training and development opportunities
• Employee awards
• Long term service bonus
• Pension scheme
• Company sick pay
• Free uniform

The role of a Nursery Practitioner (Level 3) within the Nursery involves:

• Supporting the Room Leader in the day to day running of the designated room and nursery
• Acting as a Key person to several children
• Assisting with the preparation and maintenance of resources and equipment in the indoor and outdoor areas
• Completing observations and ensuring that these are recorded accordingly.
• Planning and delivering activities that in line with the EYFS curriculum.
• Building strong relationships with parents and keeping a strong line of communication with them
• Adhering to internal and external policies and regulations
• Reporting and recording all incidents, as well as promoting a culture of safeguarding.

We are seeking a Nursery Practitioner (Level 3) who is passionate about the standards of care they provide, if this sounds like you, we'd love to hear from you. Please apply today.

Reference: WILL73981/MW

INDCHI

Location: Bromsgrove

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

We're looking for people who are passionate about care, and who want to help others to join our amazing teams. We don't require you to have any previous social care experience, what we do need from you is to have the Right to Work in the UK, as we are NOT able to offer Health and Care Worker visas. Additionally, you are required to have a full UK driving license with access to your own vehicle.

If you're looking for a job that can be flexible around your lifestyle there are a variety of shift patterns available to work in mornings, afternoons, evenings or weekends.

At Helping Hands, we can offer the following benefits

• Paid mileage of 35p per mile between calls
• Early Pay App request up to 50% of your pay in advance of pay day
• Earn up to £100 for referring a friend
• Our care assistants are directly employed by us giving you access to holiday entitlement and our pension scheme
• Apprenticeship opportunities available to existing staff
• Support to complete nationally recognised qualifications including your Care Certificate and NVQs. Your career development is important to us if you want to progress, we can help!
• FREE Blue Light Card national discount card for hundreds of retailers
• Annual pay reviews based on cost of living

Being a Care Assistant means you need to be adaptable, kind-hearted and put others first. Your role may include:

• Providing companionship
• Support with personal care such as showering, bathing and toileting
• Helping with mobility around the home
• Overseeing medication and providing medical support
• Helping around the house with cleaning, cooking and tidying
• Running errands such as food shopping or picking up prescriptions

We require HGV Drivers / Mechanics to provide roadside/recovery assistance for vehicle breakdowns, supporting major breakdown associations, covering the West Midlands, Worcestershire & Gloucestershire.

Duties include attending roadside breakdowns, assessing customer needs and requirements, onward transportation recovery to workshops, dealerships both local and nationally using HGV Transporters or Service Spec Lifts.

Hours are on a rostered shift pattern of 4 days on 2 days off then 4 nights on 2 nights off.

You will need HGV Licence with full CPC and tacho cards, mechanical knowledge / experience an advantage, flexible working attitude, excellent communication and customer skills and be motivated with drive and enthusiasm.

This is a great opportunity to join a well-established company, providing roadside/recovery assistance for vehicle breakdowns and supporting major breakdown associations, covering the West Midlands, Worcestershire & Gloucestershire.

There are great working conditions and good earning potential and specialist recovery training will be given to candidates who have not previously worked in the Recovery Industry.

Duties Include: Attending roadside breakdowns mainly using a mobile workshop service van, Carrying out diagnostics and repairs at the roadside, Assessing customer needs and requirements, onward transportation recovery.

A 3.5t licence minimum is required.

We require a full-time experienced & qualified self-motivated HGV workshop / commercial mechanic based at either our Kidderminster or Worcester depot.

Duties will include carrying out servicing and maintenance of our large fleet and customer vehicles, including repairs, mot preparation and ensuring the workshop is kept in a hazard free, clean environment.

You must be converse with all modern diagnostic equipment, have excellent communication skills and be able to work under pressure using your own initiative

Class 1 licence an advantage
MOT inspector an advantage

Option for shift work and multiple chances of overtime hours available

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

**Job Title:** Receptionist/Administrator

**Location: ** Lye, Stourbridge (requirement to travel to Stourport for the first 6 week)

**Salary: ** Up to £25,000 per annum

**Hours: ** Monday Thursday 7:30am 4pm Fridays 7:30am 1pm



Our client is currently looking to recruit an Receptionist/Administrator to ensure efficient Reception duties, based in Lye, Stourbridge. Assisting visitors and contractors ensuring they always abide by company policies in relation to security and safety. Providing Administrative support to the Sales Department, and any other departments as required.



**Experience working with Sage 200 is essential for this role - Please do not apply if you do not have the relevant experience**



Responsibilities


* Daily setting up of Reception, i.e. setting the TVs, update with visitor names, and appointments, ensuring sign-up sheet is up to date and readily available for all to sign.
* Listen to answerphone messages and pass on as appropriate.
* Operate the switchboard, receiving telephone calls, taking messages and transferring to the appropriate department/giving out email addresses for cold callers, and taking clear messages as required.
* Controlling reception door access, receiving visitors in accordance with planned visits, recording in and out, announcing their arrival to the pertinent person and directing them appropriately after arrival. Once visit completed, update sign in sheets. Any un-signed out names to be checked prior to leaving at the end of the day.
* Re-directing deliveries/ collections to despatch via upper gate.
* Post duties including opening external post, franking/stamping daily external post. Keeping manual record of postage used and recharging postage to Bridge Bearings.
* Distribution of incoming Inter-site mail and collating outgoing Inter-site mail for collection by trunker vehicle.
* In conjunction with Stourport Reception, maintain up to date telephone lists with leavers and new starters
* In conjunction with Fire Officer, maintain fire roll records for Lye office staff, and site visitors in the event of a fire drill/ fire alarm.
* Receive Despatch Notes from Lye and Flexi Despatch departments, print off, match despatch notes with order acknowledgements send to Stourport.
* Produce Invoices on SAGE, produce declarations to go with invoices if appropriate and copy/export despatch notes to go with invoices where applicable.
* Check invoicing figures/VAT status check everything is invoiced by month end.
* Prepare a report of any orders invoiced but not despatched or collected at month end.
* Maintain a list of all export despatches ensuring that CMRs/ export accompanying documents are received for each export despatch.
* Chase export carriers/customers for evidence of export and record accordingly.
* Filing of copy invoices in numeric order, locating missing invoices/credit notes, copying and sending to accounts department and customers.
* Filing copy despatch notes in numeric order, locating missing despatch notes.
* Covering in Sales Office where required such as:
* Processing order acknowledgements
* Responding to telephone and email enquiries
* Daily general office duties. Running reports from CRM/SAGE
* Identify areas of own development/training on an on-going basis.
* Any other duties as required



**Essential Skills/Abilities**




* Microsoft Office, Word, Excel, Powerpoint
* Good attention to detail
* Good time management and organisational skills
* Use of own initiative
* Good communicator
* Team player supportive and collaborative
* Work confidentially and with sensitive information.
* A positive and can-do attitude.

****

****

**#INDASH24**

Deputy Manager Clinical

Are you an organised, methodical nurse who is passionate about delivering positive change? At Care UK you can build a fast-moving nursing career whilst helping our residents fulfil their lives. This is a great opportunity for a passionate and hands on nurse to join the home as a clinical deputy manager.

The ideal colleague will be a personable and hands on nurse who is passionate about delivering best practice and be someone who is looking to join a hardworking and friendly team. At you can expect the best quality care combined with a warm welcome from the team.

What you’ll do

Supporting and deputising for the Home Manager, you will provide inspiring leadership to nursing and care colleagues and oversee the delivery of high quality clinical and pastoral care.
You will be the homes nurse expert and your role will be a combination of utilising your nursing skills as well as your managerial and leadership skills
You will focus on residents with complex needs, so it’s vital that you can conform with the latest guidelines, take far-reaching decisions and maintain the highest levels of clinical governance, whilst regularly auditing practices and procedures
Care plan development and assessments
Walk rounds
Look after all our residents alongside the team and offer personalised centred care.

Who you are

An NMC Registered Nurse (RGN, RMN or RNLD), you will be well versed in care planning processes and fully familiar with clinical assessment tools.
You will be keen to develop your leadership skills and clinical knowledge, capable of building close relationships with residents and their families, and determined to drive continuous improvement.

Who we are

Care UK are a multi award winning company who have recently been voted the UKs Best Residential Care Provider of the year, people are our passion and are at the heart of what we do. We are an honest and caring company who look for passionate individuals who care as deeply as we do.
Due to our highly personal and patient-centred approach we have seen rapid growth. We are one of the UKs leading independent healthcare providers who have a progressive new build project where we will see over 15 new build homes open across the country to add to our current portfolio of over 120 homes across the UK in offering expert residential, nursing, dementia and end-of-life care for older people

What we offer

Opportunities to progress through our personalised career paths into more senior and management roles
Revalidation support
Comprehensive clinical training programme
Competitive refer a friend scheme of up to £1000 depending on role
Cycle to work scheme
Free DBS
Free uniform
Thousands of online and in-store discounts across big known retailers enabling our colleagues to make big savings on every day shopping such as holidays, supermarkets and travel.
Employee Assistance Programme – Immediate access to a confidential telephone counselling and legal information service which operates 24 hours a day, 365 days a year to include support such as financial and family concerns

#ClinicalRoleCareUK

Join Our Team as a Support Worker in Bromsgrove!

Pay: £11.66 per hour
Position: Full-Time (37.5 hours per week)
Location: Bromsgrove, B60 (Just a 6min drive from The Princess of Wales Community Hospital)
Requirements: Full UK Driving Licence (Covering Manual Vehicles)

Are you a Support Worker with a passion for making a difference? If this sounds like you, we'd love to hear from you!

Who Will I Be Supporting?

We support two gentlemen and three ladies in their 50s-60s who love:

- Hydrotherapy and Swimming

- Sensory sessions and Music activities

- Going to the theatre, cinema, and arts and crafts sessions

- Day trips along the rivers and being out and about

They have learning disabilities and autism and live together in their shared home, but some still have close relationships with their families who may often visit. Motivated support workers who enjoy working as part of a team and have a good sense of humour would be a wonderful match.

What Will You Be Doing?

- Empowering Independence: Supporting people to live their lives how they choose and achieve their goals.

- Daily Living Support: Attending professional appointments, providing personal care, meal support, going shopping, cooking, cleaning, and laundry.

- Providing Care: Electric hoisting, repositioning, wheelchair assistance, and supporting with medication (including epilepsy medication).

Shift Patterns

- Day Shifts: 7:30am - 3pm

- Day Shifts: 2:30pm - 9:30pm

No long days are required for this opportunity; however, occasional cover for the waking night team may be required. Rotas are provided in advance to support a healthy work-life balance.

Why Choose Dimensions?

- Award-Winning Workplace: Recognised as one of the UK's best workplaces in the 'super large' category by the Great Place to Work Institute six years in a row.

- Generous Leave: 30 days annual leave pro rata with the option to buy and sell leave.

- Career Development: Paid training and opportunities to further develop your career through funded accredited courses.

- Well-Being Focus: Comprehensive well-being strategy and staff listening network.

- Values-Driven: We put people with learning disabilities and their families at the heart of everything we do.

- Referral Bonus: Receive a £200 bonus if you refer a friend and they're successfully employed.

- Additional Perks: Childcare vouchers, Bike to Work scheme, discounts on meals, shopping, entertainment, and gym memberships.

Other Important Information

- Immediate Reviews: Applications are reviewed upon receipt and interviews will continue until positions are filled.

- Equality Commitment: Gender is considered a genuine occupational requirement in accordance with paragraph 1 of Schedule 9 of the Equality Act 2010 where mentioned.

- DBS Disclosure: An enhanced DBS disclosure will be required for this role, the cost of which will be covered by Dimensions.

- Inclusive Workforce: We welcome applications from everyone with the right to work in the UK and value diversity in our workforce.

- Disability Confident: We guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

- BSL Support: British Sign Language (BSL) translated videos are available for all of our recruitment communications.

Ready to make a real difference? Apply now and join a team that values you and the incredible work you do!

Proud member of the Disability Confident employer scheme