Total 202 Customer Service job vacancies in Blackburn, BB2 4NU

To provide pro-active and responsive support to the integrated discharge team members. Establish and maintain positive and productive joint working with system partners and staff at ward level. Based within the Integrated Discharge service Team on the Burnley General Hospital site however the role involves working across all ELHT sites to meet the needs of the service. The post holder will be working independently on their own initiative without direct supervision when out of the office base, reporting back progress and informing the complex case managers of any problems arising. Ensure patients case notes and referral information are handled according to Trust policy and recorded appropriately. The post holder will be required to maintain a confidential and professional approach at all times. The role will involve communicating with patients, relatives, colleagues, nursing and AHP professionals across health and social care, either by telephone or face to face. Participate and correlate information, with regard to the delayed discharge process, from reports/overviews or ward visits and communicating with ward co-ordinators which will initiate alerts, to enable qualified members of the Integrated Discharge service Team to action resolution of delays in the discharge process. Give advice to ward staff at all levels as queries arise with regard to Discharge within remit of knowledge and role. Escalate unresolved issues, disputes and delays in the care process to the senior complex case manager to enable these to be resolved in a timely manner. Prioritise and organise own caseload of work, visiting wards on a daily basis, working on own initiative to ensure deadlines are met and a high standard of service is provided. Support discharge processes that comply with The Hospital and Community support policy operating model 2021. Refer any complaints or unresolved issues to the line manager or delegated person. Respond to bleep/calls in a timely and professional manner. Screen and input information on referrals and trusted assessment documents. Identify risk triggers within the referral/trusted assessment documents and initiate appropriate action. Work within limits of own competence and responsibility, referring issues arising beyond these limits to qualified team members for action. The post holder will be expected to utilise PAS, analyse and input to electronic central referral logs, electronic patient tracking systems and live client data bases within Social Services. Provide additional support to the Integrated Discharge service, as necessary, or to implement improvements, training and provide cover for annual leave and sickness. Understand own limitations and areas of responsibility. Document accurate records of work undertaken, ensuring variation of expected outcomes are highlighted. Collate and maintain monthly statistics as required.

To follow the policies and procedures of Blackburn Home Care Services Limited at all times; To portray a professional image and represent the company in line with the Company’s high
standards at all times; The duties will include personal care such as assistance with personal hygiene, grooming, the management of continence and rising & retiring; Contribute to the ongoing support of people who use our services and their informal carers; Contribute to the movement and handling of people who use our services to maximise their physical abilities and mobility; Enable people who use our services to maintain their personal hygiene and appearance ; and Enable people who use our services to achieve physical comfort.

A fantastic opportunity to join our Community Dermatology Service as a Healthcare Assistant around the Blackburn and Central Lancashire area This role is ideal for somebody who enjoys working independently, while being a part of a supportive and friendly team, working together to make a difference to how health services are delivered to patients. An ideal candidate would have previous experience as Healthcare Assistant in a GP practice, hospital, or any other clinical setting with a passion for making the patient journey as comfortable as possible. Following full training, you will be supporting our dermatologists and nurses in face-to-face clinics as well as assisting with minor procedures, you will also conduct your own medical photography clinics where you will complete questionnaires with patients and take some specialised images. There are 40 hours per week available over Monday to Friday, however weekend work may sometimes be required. You will be working based on the rota with clinics starting as early as 8 am and finishing as late as 6pm. You will ensure the clinic is always fully stocked and tidy and assist with stock check and ordering supplies. You need to be able to enter notes into electronical patient records You would be a part of a friendly team who all strive to deliver excellent dermatology care to our patients. Benefits 25 days holiday plus bank holidays Excellent work / Life balance NHS Discount & Support Schemes Employee Assistance Program Sick Pay Enhanced maternity and paternity leave Salary sacrifice electric car scheme Life insurance 3 x salary Healthcare cash plan Cycle to work scheme. Charitable giving scheme An extra day off to celebrate your birthday. Occupational Health Support Who we are Omnes Healthcare Limited are a growing organisation that have been operating within the NHS since 2006 offering both Primary and Secondary care services with a forward-thinking, dynamic approach to patient healthcare, we are pioneers in a range of projects, from genomics to digital healthcare services, focused on delivering a better patient experience

Service Advisor

- Blackburn
- Working Hours: 8:00 AM - 6:00 PM, Monday to Friday. 1 in 4 Saturdays (mornings only) 47.5 hours per week including the Saturdays.
- Salary: £11.44 per hour + uncapped commission and bonus scheme

We are currently advertising on behalf of an Automotive prestigious dealership who are currently recruiting for a Service Advisor to assist in their busy Service Department in the Blackburn area.

Our Motor Trade Client is seeking a Service Advisor who is high performing and can provide only the best level of customer service.

Their minimum requirements for a Service Advisor are as follows:

- A working experience within a Service Advisor role
- The ability to upsell on service work and service plans
- Customer Focused and an excellent communicator
- Familiarity with using Motor Dealership Database Software

As a Service Advisor with our Client you will be expected to:

- Professionally communicate with customers about service and repair work required on their vehicle
- Produce Job Cards on in-house computer systems
- Update Customers and Vehicle Records
- Prepare and complete Invoices
- Advise Customer on estimated costs of repairs and timescales of work due to be completed
- Other Ad-Hoc Duties as the role requires

For your hard work, our client is offering a salary of up to £28,000 with OTE of circa £35,000.

To apply for this Service Advisor position, please forward your CV to Paul Martin quoting the job reference number or call our office for a chat about this position.

Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Service Advisor Job get in touch today.

© Perfect Placement UK Ltd – See our website for details

A fantastic opportunity to join our Community Dermatology Service as a Healthcare Assistant around the Blackburn and Central Lancashire area This role is ideal for somebody who enjoys working independently, while being a part of a supportive and friendly team, working together to make a difference to how health services are delivered to patients. An ideal candidate would have previous experience as Healthcare Assistant in a GP practice, hospital, or any other clinical setting with a passion for making the patient journey as comfortable as possible. Following full training, you will be supporting our dermatologists and nurses in face-to-face clinics as well as assisting with minor procedures, you will also conduct your own medical photography clinics where you will complete questionnaires with patients and take some specialised images. There are 40 hours per week available over Monday to Friday, however weekend work may sometimes be required. You will be working based on the rota with clinics starting as early as 8 am and finishing as late as 6pm. You will ensure the clinic is always fully stocked and tidy and assist with stock check and ordering supplies. You need to be able to enter notes into electronical patient records You would be a part of a friendly team who all strive to deliver excellent dermatology care to our patients. Benefits 25 days holiday plus bank holidays Excellent work / Life balance NHS Discount & Support Schemes Employee Assistance Program Sick Pay Enhanced maternity and paternity leave Salary sacrifice electric car scheme Life insurance 3 x salary Healthcare cash plan Cycle to work scheme. Charitable giving scheme An extra day off to celebrate your birthday. Occupational Health Support Who we are Omnes Healthcare Limited are a growing organisation that have been operating within the NHS since 2006 offering both Primary and Secondary care services with a forward-thinking, dynamic approach to patient healthcare, we are pioneers in a range of projects, from genomics to digital healthcare services, focused on delivering a better patient experience

A Vacancy at Lancashire & South Cumbria NHS Foundation Trust.


PENNINE HOME TREATMENT TEAM

Based Daisy field Mill Blackburn and Pendle House Nelson

Mental Health Practitioner (Band 6) 37.5 hrs per week, including nights and unsocial hours as per rota requirements.

Pennine Home Treatment Teams are split into 2 locality bases covering the Pennine Area. We have an exciting opportunity for forward thinking, highly motivated, innovative, dedicated practitioners to provide care and treatment for those service users who require support from the Home Based Treatment Team.

Practitioners in the team are dedicated to working with vulnerable service users in their own homes, preventing further deterioration to avoid the need for admission to hospital. We have close working relationships with Community Mental Health Teams and other services across the network such as Mental Health Liaison, Frequent Attenders and Early Intervention teams. We work closely with the Initial Response services where you will also be expected to be located at times to support the pathway.

You will be able to demonstrate that you reflect Lancashire Care & South Cumbria NHS Foundation Trust (LCSFT) values of Teamwork, Integrity, Compassion, Excellence, Respect and Accountability.



You will have experience of working with service users who present with complex mental health needs.

You should be able to demonstrate evidence of care that facilitates a positive culture of patient engagement, a commitment to enhancing the service user and carer experience and of on-going professional development.

You must have the ability to positively influence and adapt to a rapidly developing service that is able to meet the needs of mental health services in Lancashire.

You will have experience of implementing effective, evidence based care management / assessment skills and display excellent communication skills.

The post holder will be able to work independently without close supervision as well as being committed to a Multi-Disciplinary team Approach (MDT) are essential requirements for the post.

You will be supported to develop within your role and reach your aspirations with a supportive team, committed to the wellbeing of our staff.

If you would like to discuss this post further or want to arrange an informal visit please contact us on the details provided

*The £7k Welcome Bonus package applies to this role. The bonus is only available for people who are not currently employed (or who have not been employed in the last 12 months) by any NHS provider trust in the Lancashire & South Cumbria Integrated Care System in a like-for-like role; e.g. a Band 6 Registered Mental Health Nurse at another Trust in the LSC ICS would not be eligible for the bonus if moving to a Band 6 Registered Mental Health Nurse role at LSCFT. Bank only workers for Lancashire and South Cumbria NHS Foundation Trust are eligible for the scheme if they have not held a substantive role in Lancashire & South Cumbria Integrated Care System in the last 12 months (subject to all other terms and conditions being met). These incentives are subject to recovery clauses within the first 6 months of employment. This bonus is applicable from 1st July 2024 – 31st October 2024.

The £7k Welcome Bonus package is designed to attract and retain the very best staff in post. The amount a new starter would receive is shown in the Welcome Bonus Payment Schedule below:

• £3,000 after 2 months of employment (counted from start date with LSCFT)
• £2,000 after 12 months
• £2,000 after 24 months

PLEASE NOTE: This bonus scheme is subject to a Repayment Clause should the post holder leave this role within 6 months of commencing employment.



For more details, please visit our website - Welcome bonus and relocation packages terms and conditions Welcome bonus and relocation packages terms and conditions :: Lancashire and South Cumbria NHS Foundation Trust (lscft.nhs.uk)

If you have any questions, we would be happy to discuss them – please contact recruitment@lscft.nhs.uk.

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.

For more information please visit our website via Lancashire & South Cumbria NHS FT

Please see attached the job description and person specification for more information about this role.


This advert closes on Friday 1 Nov 2024

Computer Aided Design (CAD) Support Preston(Hybrid) £45,000-£55,000 + Benefits

What you'll be doing:

These services include, but are not limited to:

• Incident and request management for CAD services including end user CAD Toolset support
• Development, integration, testing, certification and deployment of new and updated CAD Toolsets
• Managing and reporting against security incidents (vulnerability remediation)
• Supporting licence renewal, purchasing, hosting and utilisation monitoring activities
• Transitioning services into a defined service model via Operational Readiness Reviews (ORR)
• Access Management (through "in app" configuration or Active Directory)
• Infrastructure Monitoring, Hardware evaluation, testing and monitoring
• Creating and maintaining stakeholder lists, and supporting communications exercises
• IT Governance to ensure that services in scope of the role follow set IT and Security policies

Your skills and experiences:

Essential:

• Understanding of Engineering CAD Toolsets primarily Siemens NX, secondarily Dassault Systemès CATIA V5
• Wide ranging engineering background with understanding of the design community
• Awareness of the full through lifecycle of both hardware and software

Desirable:

• Knowledge of ITIL V4 terminology is desirable

There will be a 1 stage interview process for this role via MS Teams. To apply please send your cv to Peter Bibby on the email address below...

An exciting opportunity has arisen within the Central and West Network for a Senior Nurse Manager (SNM). The SNM will work directly with the Deputy Director of Nursing and Quality to oversee the Central and West Inpatient and 136 services.

We are therefore seeking an experienced Band 8b SNM for the Central and West Network, this post will cover the inpatient services across Chorley, Preston and Ormskirk and the 136 suites in Chorley and Ormskirk.

This is an exciting opportunity, and the successful candidate will be part of an Inpatient Service that has the needs of our service users at its heart. We are looking for someone who is enthusiastic to come and join a forward thinking, dynamic and a constantly developing team

The SNM has responsibility for the leadership and management of nursing across the designated hospital site/s; this includes line management of the Matrons. The SNM will support the Network Director and Deputy Director of Nursing & Quality in all issues relating to nursing within the hospital sites and is an integral part of the senior nurse leadership structure.

The SNM will establish and foster an effective working relationship with the hospital management team to lead improvements in nursing, service delivery and the achievement of organisational priorities. The SNM are responsible for decision making where practice or service delivery issues arise within the hospital and where cross-locality leadership is required.

The SNM has responsibility for the delivery of safe, clinically effective and compassionate nursing care within the hospital and provides assurance evidence to the Network Director of Nursing & Quality and Chief Nurse & Quality Officer regarding compliance against all appropriate professional, organisational and national compliance standards.

The Senior Nurse Manager (SNM) has responsibility for the leadership and management of nursing across the designated Inpatient Mental Health Service line; this includes line management of the Matrons and practice development nursing team.

The SNM will establish and foster an effective working relationship with the Multidisciplinary team to lead improvements in nursing, service delivery and the achievement of organisational priorities. The SNM is responsible for decision making where practice or service delivery issues arise within the hospital and where cross-locality leadership is required.

The SNM has responsibility for the delivery of safe, clinically effective and compassionate nursing care within the community setting and provide assurance evidence to the Network Director and Deputy Director of Nursing & Quality and Chief Nurse & Quality Officer regarding compliance against all appropriate professional, organisational and national compliance standards.

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.

For more information please visit our website via Lancashire & South Cumbria NHS FT

Please see attached the job description and person specification for more information about this role.


This advert closes on Thursday 31 Oct 2024

An exciting opportunity is available to join our Mental Health Liaison Team (MHLT) located at RBH in the John Hewitt Pod (directly across A&E Ambulance bay)

The successful applicant, will provide administrative support to the Clinical Team working closely beside clinicians.

Key parts to the role:
• Team player – Committed and Loyal.
• Report to be emailed daily.
• Medical records updated.
• Opening and closing of referrals
• Keeping clear communication to clincians and the wider MDT teams.
• Organisation skills and the ability to prioritise workload.

The post is full time 37.5 hours. This is be worked over 24 hours a day, 7 days a week, 365 days a year. The pattern is below.

A regular working pattern supports employees with a healthy work/home life balance;
• Week 1 Monday, Tuesday, Saturday and Sunday 08:00 - 20:00
• Week 2 Wednesday, Thursday and Friday 08:00 - 20:00
• Week 3 Monday, Tuesday, Saturday and Sunday 20:00 - 08:00
• Week 4 Wednesday, Thursday and Friday 20:00 - 08:00

Working pattern (hours):Full time

Hours / sessions per week:37.5 hours per week

Additional working pattern details:2 weeks days and nights

NOTE:Previous applicants do not apply
• Receive allocate and despatch internal /external mail in line with the Trust policy.
• To be the first point of contact for the unit/department providing a comprehensive customer service and enquiry provision to internal and external customers of the Trust.
• Provide a comprehensive administrative service compilation of reports and other correspondence on behalf of the team manager and other members of the team, ensuring a high standard in accordance with Trust standards.
• To create and maintain effective working relationships with staff at all levels, internal and external across the whole health economy.
• Work as a team with the appropriate management teams and other departments including clinicians to ensure that the appropriate leads are notified in the case of matters of urgency and dealt with in a timely manner.
• Attend and participate in team meeting and admin services meetings as required
• Assist in the planning and organising of a range of team activities and programmes including regular meetings and other events.
• Monitoring and maintaining stationery supplies and stock for the team.
• Greeting and signing posting Service Users in face to face or on the telephone.
• Responsible for dealing with queries from Service Users and/or their carers using tact and empathy as required and ensuring appropriate communication skills are used at all times.

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

For more information please visit our website via Lancashire & South Cumbria NHS FT.

Please see Job Description and Person Specification document attached to this vacancy for the full responsibilities of this role


This advert closes on Thursday 31 Oct 2024

To provide a pro-active and responsive case management role to the ELHT Integrated Discharge service. Be a central point for the ward level case management of complex cases, which contributes towards the assessment of need, discharge plans, and the commissioning and review of services for the safe discharge of patients from hospital. Utilise information systems which enable the clarification of Health and Social Care Needs, through joint working with Social Services and Ward Managers.

To work as part of the Integrated Discharge service Team to provide efficient and effective assistance to maintain timely discharge processes for adult patients in acute elective and rehabilitation wards across ELHT hospital sites, under the guidance of the Complex case managers. Contribute to the reduction in length of stay and ensure patients have discharge plans from admission that are dynamic and progressing towards a safe and well planned discharge.
• To provide pro-active and responsive support to the integrated discharge team members.
• Establish and maintain positive and productive joint working with system partners and staff at ward level.
• Based within the Integrated Discharge service Team on the Burnley General Hospital site however the role involves working across all ELHT sites to meet the needs of the service.
• The post holder will be working independently on their own initiative without direct supervision when out of the office base, reporting back progress and informing the complex case managers of any problems arising.

Established in 2003 East Lancashire Hospitals NHS Trust (ELHT) is a large integrated health care organisation providing high quality acute secondary healthcare for the people of East Lancashire and Blackburn with Darwen.

Our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 700,000 patients a year from the most serious of emergencies to planned operations and procedures. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work and achievements.
• To provide pro-active and responsive support to the integrated discharge team members.
• Establish and maintain positive and productive joint working with system partners and staff at ward level.
• Based within the Integrated Discharge service Team on the Burnley General Hospital site however the role involves working across all ELHT sites to meet the needs of the service.
• The post holder will be working independently on their own initiative without direct supervision when out of the office base, reporting back progress and informing the complex case managers of any problems arising.
• Ensure patients case notes and referral information are handled according to Trust policy and recorded appropriately.
• The post holder will be required to maintain a confidential and professional approach at all times. The role will involve communicating with patients, relatives, colleagues, nursing and AHP professionals across health and social care, either by telephone or face to face.
• Participate and correlate information, with regard to the delayed discharge process, from reports/overviews or ward visits and communicating with ward co-ordinators which will initiate alerts, to enable qualified members of the Integrated Discharge service Team to action resolution of delays in the discharge process.
• Give advice to ward staff at all levels as queries arise with regard to Discharge within remit of knowledge and role.
• Escalate unresolved issues, disputes and delays in the care process to the senior complex case manager to enable these to be resolved in a timely manner.
• Prioritise and organise own caseload of work, visiting wards on a daily basis, working on own initiative to ensure deadlines are met and a high standard of service is provided.
• Support discharge processes that comply with The Hospital and Community support policy operating model 2021.
• Refer any complaints or unresolved issues to the line manager or delegated person.
• Respond to bleep/calls in a timely and professional manner.
• Screen and input information on referrals and trusted assessment documents.
• Identify risk triggers within the referral/trusted assessment documents and initiate appropriate action.
• Work within limits of own competence and responsibility, referring issues arising beyond these limits to qualified team members for action.
• The post holder will be expected to utilise PAS, analyse and input to electronic central referral logs, electronic patient tracking systems and live client data bases within Social Services.
• Provide additional support to the Integrated Discharge service, as necessary, or to implement improvements, training and provide cover for annual leave and sickness.
• Understand own limitations and areas of responsibility.
• Document accurate records of work undertaken, ensuring variation of expected outcomes are highlighted.
• Collate and maintain monthly statistics as required.


This advert closes on Thursday 31 Oct 2024

Actively engage with primary and community care colleagues to identify those individuals in the last 12 months of life, raise awareness of and access to hospice services, increase opportunities for advance care planning and work to maximise patient independence, self-care and autonomy Provide responsive assessment and care planning to support early discharge from hospital/hospice and/or prevent avoidable admissions Build on the assessment and care planning of community nursing providers to enable patients to remain in their preferred place of care/death Effectively manage risk on a planned and responsive basis, escalating urgent/emergency situations as they arise Work in collaboration with those involved in a persons care including family/informal carers, to prevent crisis development and enable the person to remain in their own home in keeping with individual preferences and where admission avoidance is possible Deliver high quality person-centred care for those referred to the service with palliative/end of life care needs Provide support and supervision for the work/development of team members including for example Health Care Assistants, volunteers and those on placement including student nurses Ensure medicines are managed and administered in accordance with all internal policies, standard operating procedures and legislation related to the management of controlled drugs Ensure that patient records are completed accurately and in-line with hospice policy and professional standards Establish and maintain effective communications and working relationships with the multi-professional/multi-agency team Verify death for patients on the caseload, following procedures and best practice guidance for care after death and liaising with families, carers and others involved in care as appropriate Contribute and/or lead on the provision of education/development opportunities within own area of knowledge and training

Please see the attached job description and person specification for more information about this role.

Community Support Worker

After securing a new contract in the Lancashire area, Precedo Healthcare are recruiting Support Workers to work with people who require daily support in the community.

We are looking to work with Support Workers, with at least six months experience of supporting Service Users in the UK. You will be committed to enabling Services Users to achieve their goals and live a healthy, positive lifestyle.

As an experienced Support Worker, you will be able to;

• Support people using a person centred approach
• Build professional relationships with Service Users, their families and other professionals
• Use communication and language that is meaningful to the individual person
• Provide feedback to others and be an advocate to the individual you are supporting
• Have an holistic approach to the individual you are supporting
• To encourage and guide individuals to access a variety of opportunities

As an employee of Precedo Healthcare, you will have;

• 24/7 access to a member of the Precedo Team
• Flexibility of working hours - you tell us when you are available to work
• Weekly pay
• Competitive pay rates

Precedo Healthcare is a passionate, inclusive, and anti-racist organisation. We actively encourage applications from candidates from all backgrounds and cultures, however we can only accept fully completed applications from those located in and eligible to work within the UK.

Please note we are not accepting applicants who are currently on a Skilled Worker Visa, seeking secondary employment, as we are unable to actively track the hours worked with the primary sponsor.

Precedo Healthcare is an equal opportunities employer and a member of JOBSAWARE

The Blood Sciences department is looking for bank staff to support their Main Reception with numerous shifts across a 24/7 period. Part- and full-time positions will be considered.

Based within Blood Sciences, you will be working mainly in specimen reception processing samples received from the Hospitals and General Practitioners. This is an area which can be very busy and requires precise working, under time pressures.

Keyboard skills and experience of data input would be a particular advantage, as would previously working in a Pathology lab, although this is not essential.

Work as part of a team supporting and supervised by a Health and Care Professions Council registered Biomedical Scientists. Booking and preparing patient samples and requests for analysis, and carrying out basic laboratory duties.



· The Blood Sciences Department is a demand led service, processing over 4000 patient samples every weekday.

· The workflow is unpredictable such that there are significant peaks and troughs throughout the day in the number of samples arriving for processing.

· This requires a high level of tolerance to repetitive work. The need to maintain high levels of accuracy and attention to detail throughout prolonged periods of concentration are required.

· In sample processing, MLA’s must work to deadlines to assist in achieving defined analysis turnaround times to provide an effective clinical service to wards departments and GP surgeries and a fast response service to the emergency departments.

We have a tight knit team in Specimen Reception. Your role will be to work alongside other MLA's in a fast paced environment. You will receive on the job training. The laboratory service at East Lancashire Hospitals NHS Trust (ELHT) is delivered 24/7 at Royal Blackburn Hospital and Burnley General Hospital sites.

Sample Preparation

1. Receive and sort pathology samples.

2. Distribute samples to departments.

3. Label samples and prepare them for analysis.

4. Record and inform service users and senior staff of requests received that do not comply with the Specimen Acceptance Criteria



Data Handling

1. Enter data onto the laboratory computer system.



Housekeeping and Maintenance Tasks

1. Dispose of clinical and non-clinical waste in accordance with Trust and departmental policies

2. Clean and decontaminate working areas and equipment in accordance with laboratory protocols and record such actions.

3. Assist with the use and maintenance of some laboratory equipment.

4. Maintain adequate stocks of consumables and ensure any stock is stored in a timely manner.



Communication

1. Communicate with a limited range of Trust staff in person, eg passing of information to colleagues within Pathology

2. Be expected to communicate in a pleasant and caring manner at all times whilst maintaining confidentiality.

3. Attend department meetings as required, to ensure an awareness of developments within the work area.

4. Maintain an effective communication network; verbal, written and electronic, keeping registered practitioners informed.

5. Assist in maintaining, recording and storing information, including patient records, in line with Trust policy.



Training and Development

1. Training is provided and assessed in the department as defined in the Training Manual for Specimen Reception

2. Be trained to have a working knowledge of all health and safety procedures

3. Participate in the appraisal process and, as part of the appraisal, in discussion with the line manager, develop an annual Personal Development Plan to identify training and development needs in line with personal and organisational objectives

4. Develop own skills and knowledge.

5. Attend mandatory training as directed.

6. Assist in the training of new staff when required.



Organisational Responsibilities

1. General clerical and administrative duties including scanning request forms, photocopying, filing and shredding confidential waste.

2. Completing records in Specimen Reception, for example fridge temperatures in compliance with laboratory protocols



Professional Responsibilities

1. Maintain confidentiality at all times, ensuring information is only divulged to authorised sources and by appropriate means.

2. Exercise independent judgement and initiative by taking appropriate action to resolve any problems when they arise.

3. Ensure compliance with policies, procedures and clinical guidelines for self and others.


This advert closes on Thursday 24 Oct 2024

How does it sound to earn £25,714.00 from day one with a rapid rise to £27,032.00 once you hit the required competencies?

Do you want to work in a bustling & vibrant office environment, with FREE PARKING, access to local transport links, on-site canteen, restaurants & shops, plus a whole host more right on your doorstep?

What's more, we also have the opportunity to work from home if you prefer after your qualifying period! (usually around 4-6 months)

If so, we want to hear from you!

We're looking for empathetic and supportive colleagues to join our existing team servicing a well-known high street banking client based at Tulketh Mill in Preston!

What's in it for you?

• Be part of our rewarding pay progression scheme with a salary between £25,714.00, rising to £27,032.00
• You will work 40 hours per week between 8am - 8pm, Monday - Friday on a 7-week shift rota with 2/7 Saturdays between 930am - 5pm. We will provide a full list of shifts at interview stage. No Sunday shifts currently
• Option to work from home after completing your qualifying period - full equipment provided.
• Modern & vibrant office, with free parking , great transport links, on site canteen, plus several retail & food stores on your door step if you wish to venture!
• Internal career progression platform called INSPIRE, which helps many colleagues to develop into a multitude of roles available with a clear development plan from the outset
• Access to exclusive discounts, benefits and cash back, for all Capita Employees and their families! Retail, cinema, shopping, something for everyone!
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave.
• We do work Bank Holidays but Christmas Day, Boxing Day and New Years Day are all non working days so, put your feet up! (If you are scheduled to work on a bank holiday, you will receive time and a half and a day in lieu to use at a later date).
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more!
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel, and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What you'll be doing:

• Understanding the customers financial situation, providing options and solutions to help our customers get back to financial health. Always ensuring fair outcomes, including for our vulnerable customers
• Building rapport, empathising, and having meaningful conversations with our customers to deliver excellent customer service
• Embracing learning, coaching and development to continuously improve your skills and capability
• Sharing ideas to improve the customer service experience
• Making a real difference to people's lives
• Dealing with some of our more vulnerable customers and their complex needs

What we're looking for:

• Comfortable speaking with customers over the phone and asking questions on to gain a full understanding of our customers circumstances
• Have an excellent standard of both spoken and written English as you will be helping customers with complex financial needs
• Making decisions considering the risk to the client and impact to the customer using guidance or advice where required
• Navigating around our systems and ensuring all details entered are accurate - previous experience of using multiple CPU systems is essential
• Ensuring all regulatory requirements are adhered to through training and compliance
• This role would suit individuals who have experience of dealing with customers who have complex needs, who may have worked previously in a call centre environment, have first class communication skills and are able to complete work to a high standard. This is not an entry level role and some previous experience is essential - detailed below.
• Do you tick any of the boxes of the below? If so, we want to hear from you!

Essential experience - we require a minimum of one of the below.

• Strong experience in a call centre customer service role...OR
• Proven experience in a clerical environment...OR
• Robust experience in a health care environment dealing with vulnerable clients...
• In addition we also need experience of using multiple computer systems. Although full system training will be provided, you need to be competent using a mouse and keyboard

Desirable experience...

• Experience of working in a collections environment
• Experience of working in Financial Services

What will happen next:

• Choose apply now to fill out our short application
• Your application will be reviewed by our global recruitment team
• You will be invited to attend a video interview with a member of the recruitment team
• If you are successful at the first interview stage, you will be invited to attend a second stage on site in Preston.

You'll get the chance to follow your chosen career path anywhere in Capita.

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Proud member of the Disability Confident employer scheme