Total 14 Customer Service job vacancies in Anywhere in the U.S. (remote job), United States

• Responsible for ongoing and special administrative duties and evaluate projects assigned by the supervisor or initiated by the employee to meet management and technical staff needs and the necessary coordination, liaison, and correspondence.
• Provide support to technical staff utilizing analytical expertise and technical skills for the collection, review, analysis and information coordination of World Trade Organization (WTO) notifications to the U.S. that impacts FSIS.
• Practices intense organizational and planning skills by assisting leadership and technical staff to achieve FSIS mission and vision with the integration of regulatory, inspection, and enforcement programs for food safety and procedures.
• Assists technical staff with managing and organizing projects and associated data related to day-to-day internal technical engagements and operations with a focus on food safety related activities to ensure organizational support.
• Applies working knowledge and understanding of information technology data systems and networks, for purposes of day-to-day technical information management and tracking and provide guidance to staff on use of these systems.
• Assists management and technical staff with technology and information management at internal and external meetings and conferences, using group meeting software.
• Assists the OIC in the planning and execution of in person and virtual meetings and events, including managing virtual presentations using information technology systems.
• Forecasts international developments potentially affecting FSIS programs from WTO notifications and contacts and coordinates findings and recommendations with other interested/affected FSIS Offices and technical experts
• Prepares findings, reports, briefing papers and other written materials regarding international food safety public health issues impacting FSIS on behalf of OIC management and technical staff.
• Assists the office by creating and developing talking points, PowerPoint presentations, correspondence, and other written materials in support of OIC technical projects and operations to assist with the operations of the office.
• Remains aware of any FSIS food safety updates that may impact OIC and international food safety and assists in creating and providing training or webinars on behalf of technical staff for outside stakeholders.
• Exercises a broad knowledge of administrative services software and data tracking systems to assist with the organization and tracking of all office projects, information, and correspondence.
• Develops sources of information for WTO notifications; identifies and performs analyses of the foreign country issues; analyzes the consequences and prepares and delivers written responses to assist in US reporting requirements.

As a Project Management Specialist your duties will include but are not limited to the following:

• Develops and implements detailed project plans to improve the organization's financial assistance processes and policies, including defining objectives, resources, and deliverables.
• Develops and implements innovative solutions to optimize financial assistance procedures and address emerging challenges by utilizing AI, automation tools, and other technologies to streamline operations and enhance efficiency.
• Applies extensive knowledge of financial assistance (grants) to identify areas for improvement in processes and policies, ensuring enhanced efficiency and effectiveness in program delivery.
• Analyzes financial trends and data to inform strategic decision-making and future planning, ensuring that insights drive effective resource allocation and support organizational objectives.
• Builds and maintains relationships with key stakeholders to support project initiatives and drive positive outcomes. Facilitates collaborative planning sessions to integrate stakeholder feedback and ensure effective project execution.

The major duties of the Human Resource Specialist (Recruitment/Placement) include, but are not limited to, the following:

• Provides hiring consultations with customers.
• Assist customers in creating job analysis and technical assessments.
• Builds vacancy announcement in USA Staffing.
• Adjudicates veteran preference claims.
• Reviews applicant qualifications and eligibilities.
• Issues selection Certificates based on an array of multiple hiring authorities
• Audits certificates and selections.
• Interprets regulations, policies, and directives, and uses good judgement to provide accurate pay setting guidance.
• Research regulations and policies to provide sound HR services and advice.
• Performs the full range of hiring tasks and develops recruitment strategies to address specific resource or program needs.
• Provides excellent customer service.

The physical worksite for this position is located in Alexandria,Virginia.This position is telework eligible per agency and business unit discretion/policy.

Major Duties for this position include but are not limited to the following:

• You're ready to provide training on trademark law basics and fundamentals to a wide variety of audiences, including non-trademark attorneys, the small business community, the entrepreneurial community, and students as well as keep experienced practitioners up to date on changes to trademark law and policy.
• You're excited to review a wide variety of internal communications, including statements of legal policy and agency procedure, as needed, communicating all necessary changes in a timely manner.
• You're eager to manage pro se working group activities related to developing and enhancing website resources for pro se applicants, including the Trademark Basics registration toolkit, instructional "how-to" videos (and answering questions related thereto), and webpages that further explain in plain language Office action refusals and requirements.
• You're willing to develop scripts and decks for use in the production of various trademark informational and instructional videos, webinars, and presentations.

Project Analysis, Assessment, and Planning

• Conducts evaluations, surveys, and studies regarding Health Information Technology policy, and applicable software change requests to be delivered to agency governance bodies for consideration and determination of agency-wide technology implementation.
• Gathers and analyzes information, develops solutions and recommendations with actionable steps to improve organizational processes and optimize change resulting in continuous technology improvements.
• Analyzes and develops key performance indicators to gauge the success of the organization in reaching specific goals and objectives.
• Analyzes new or proposed legislation or regulations to determine the impact on program operations and management.
• Analyzes, develops, and maintains program evaluations, plans, and procedures.
• Elicits and analyzes stakeholder needs to develop requirements and requirements of management plans and defines guidelines and procedures to meet stakeholder and program needs.
• Identifies IT program governance issues and problem areas, conducts preliminary analyses to determine the nature of issues, and proposes improvement efforts and courses of action to improve HIT program services.
• Collaborates and plans with Partners, Project Managers, and Governing boards to support all stages of the enterprise project lifecycle.
• Identifies resource requirements, estimates timelines, recommends task assignments to team members and reports progress.

• Develops, reviews, evaluates, and provides statements (scope) of work for proposed procurements.
• Defines Technical and managerial requirements and approaches, acceptance plans, and criteria with detailed descriptions of deliverables, schedules, and prices.
• Evaluates overall plans and proposals for major IT projects and equipment.
• Assists in preparing and approving solicitation documents for distributed information technology, and the technical evaluation of information technology and services offered by the general information technology community.
• Establishes quality assurance standards and delivery requirements, ensures compliance with all contract clauses, and administers technical aspects of the contract.
• Develops acquisition program requirements, ensures competitive sources are solicited, evaluated, and selected, and the price the government pays is reasonable.

• Develops and conducts presentations and technical briefings for Stakeholders, Program Management, and OIT leadership.
• Presents project status briefings and recommendations concerning long-range information resources management plans to top-level management.

Leadership in Medical Imaging and Archiving Informatics:

• Serve as a recognized informatics expert in the areas of medical imaging and PACS.
• Convene and lead groups of subject matter experts (SME) in radiology and related healthcare disciplines to identify best practices and achieve consensus for standardization of workflow design and configuration in existing and new health information systems.
• Serve as a liaison between the Office of Information Technology and select Indian Health Service Headquarters offices and divisions.
• Responsible for programmatic guidance of imaging related disciplines to ensure that the data needs of these programs are considered in health information technology system selection and configuration.
• Perform in a professional manner when conducting duties between Indian Health Service, Tribal, Urban (I/T/U) users, state, local healthcare organizations, external and internal stakeholders and software development staff.
• Represent the Office of Information Technology on specific professional specialty groups (PSG) or technical advisory groups (TAG) as assigned.
• Prepare briefing papers, presentations, or other documents concerning activities, progress, goals, accomplishments, or risks in areas of responsibility that may be used to inform senior staff, Indian Health Service area leadership, Tribes and Urban Indian organizations or other agencies.

• Conduct market research, independently and in collaboration with appropriate Office of Information Technology and program colleagues on medical imaging and or archiving products and systems that may be useful in improving care and outcomes for Indian Health Service facilities and patients.
• Document findings and recommendations in formats accessible to business sponsors and leaders who do not have deep technical knowledge.
• Conduct fact-finding and systems analysis relative to the implementation of medical imaging and archiving applications.
• Evaluate and make recommendations to support implementation and modification of planned or proposed software changes or administrative policies for clinical software.
• Use expert independent judgement to select and develop methods to meet long-term objectives for new healthcare software applications.
• Evaluate, interpret, and implement regulations, mandates, and industry standards for health information technology system functionality, performance, interoperability, security, and usability.
• Interface with health information technology product vendors and or support contractors regarding Indian Health Service system configuration requirements or product enhancement requests.

Project Analysis, Assessment, and Planning

• Conducts evaluations, surveys, and studies regarding Health Information Technology policy, and applicable software change requests to be delivered to agency governance bodies for consideration and determination of agency-wide technology implementation.
• Gathers and analyzes information, develops solutions and recommendations with actionable steps to improve organizational processes and optimize change resulting in continuous technology improvements.
• Analyzes and develops key performance indicators to gauge the success of the organization in reaching specific goals and objectives.
• Analyzes new or proposed legislation or regulations to determine the impact on program operations and management.
• Analyzes, develops, and maintains program evaluations, plans, and procedures.
• Elicits and analyzes stakeholder needs to develop requirements and requirements of management plans and defines guidelines and procedures to meet stakeholder and program needs.
• Identifies IT program governance issues and problem areas, conducts preliminary analyses to determine the nature of issues, and proposes improvement efforts and courses of action to improve HIT program services.
• Collaborates and plans with Partners, Project Managers, and Governing boards to support all stages of the enterprise project lifecycle.
• Identifies resource requirements, estimates timelines, recommends task assignments to team members and reports progress.

• Develops, reviews, evaluates, and provides statements (scope) of work for proposed procurements.
• Defines Technical and managerial requirements and approaches, acceptance plans, and criteria with detailed descriptions of deliverables, schedules, and prices.
• Evaluates overall plans and proposals for major IT projects and equipment.
• Assists in preparing and approving solicitation documents for distributed information technology, and the technical evaluation of information technology and services offered by the general information technology community.
• Establishes quality assurance standards and delivery requirements, ensures compliance with all contract clauses, and administers technical aspects of the contract.
• Develops acquisition program requirements, ensures competitive sources are solicited, evaluated, and selected, and the price the government pays is reasonable.

• Develops and conducts presentations and technical briefings for Stakeholders, Program Management, and OIT leadership.
• Presents project status briefings and recommendations concerning long-range information resources management plans to top-level management.

Leadership in Medical Imaging and Archiving Informatics:

• Serve as a recognized informatics expert in the areas of medical imaging and PACS.
• Convene and lead groups of subject matter experts (SME) in radiology and related healthcare disciplines to identify best practices and achieve consensus for standardization of workflow design and configuration in existing and new health information systems.
• Serve as a liaison between the Office of Information Technology and select Indian Health Service Headquarters offices and divisions.
• Responsible for programmatic guidance of imaging related disciplines to ensure that the data needs of these programs are considered in health information technology system selection and configuration.
• Perform in a professional manner when conducting duties between Indian Health Service, Tribal, Urban (I/T/U) users, state, local healthcare organizations, external and internal stakeholders and software development staff.
• Represent the Office of Information Technology on specific professional specialty groups (PSG) or technical advisory groups (TAG) as assigned.
• Prepare briefing papers, presentations, or other documents concerning activities, progress, goals, accomplishments, or risks in areas of responsibility that may be used to inform senior staff, Indian Health Service area leadership, Tribes and Urban Indian organizations or other agencies.

Leadership in Pharmacy and General Clinical Informatics:

• Convene and lead groups of Subject Matter Experts (SME) in pharmacy and other healthcare disciplines to identify best practices and achieve consensus for standardization of workflow design and configuration in existing and new health information systems.
• Serve as liaison between the Office of Information Technology (OIT), Agency Offices, Divisions and Stakeholders on programmatic guidance of various disciplines including pharmacy, laboratory, and radiology/imaging to ensure data and informatics programs are considered in health information technology system programming, selection and configuration.
• Coordinate clinical informatics collaboration with performance standards with Indian Health Service, Tribal and Urban entities on data standard developments and provide oversight of advisory groups and health information technology software and application programming and development for interface and integration between clinical practice and information systems.

• Conduct market research independently and in collaboration with appropriate O.I.T and program colleagues on products and systems that may be useful in improving health care delivery initiatives for Indian Health Service facilities.
• Document health information technology findings and recommendations in accessible formats to business sponsors and leaders.
• Assist with technical informatics business mechanisms.
• Facilitate fact-finding and systems analysis relative to the implementation of health information technology clinical software applications.
• Evaluate and make recommendations to support implementation and modification of planned or proposed software changes or administrative policies for clinical software.
• Evaluate, interpret, and implement regulations, mandates, and industry standards for health information technology system functionality, performance, interoperability, security, and usability.
• Interface with health information technology product vendors and/or support contractors regarding Indian Health Service system configuration requirements or product enhancement requests.

Leadership in Pharmacy and General Clinical Informatics:

• Convene and lead groups of Subject Matter Experts (SME) in pharmacy and other healthcare disciplines to identify best practices and achieve consensus for standardization of workflow design and configuration in existing and new health information systems.
• Serve as liaison between the Office of Information Technology (OIT), Agency Offices, Divisions and Stakeholders on programmatic guidance of various disciplines including pharmacy, laboratory, and radiology/imaging to ensure data and informatics programs are considered in health information technology system programming, selection and configuration.
• Coordinate clinical informatics collaboration with performance standards with Indian Health Service, Tribal and Urban entities on data standard developments and provide oversight of advisory groups and health information technology software and application programming and development for interface and integration between clinical practice and information systems.

• Works closely with the Contracting Officer (Procurement Office) throughout the solicitation process; develop and monitor timelines/milestones, lead or participate on contract technical proposal evaluation panels, tracks the delegation, and service contract funding prepare supporting documentation for decisions reached; and coordinate the phase in and closeout of contracts.
• Serve as liaison between contractors and the government Contracting Officer to identify and resolve issues.
• Provide timely, consistent and comprehensive oversight of assigned contracts, delivery orders and task orders.
• Prepare complex action plans and schedules to support project accomplishment. Ensures that plans are consistent with service goals, schedules, and policies.

• Works closely with the Contracting Officer (Procurement Office) throughout the solicitation process; develop and monitor timelines/milestones, lead or participate on contract technical proposal evaluation panels, tracks the delegation, and service contract funding prepare supporting documentation for decisions reached; and coordinate the phase in and closeout of contracts.
• Serve as liaison between contractors and the government Contracting Officer to identify and resolve issues.
• Provide timely, consistent and comprehensive oversight of assigned contracts, delivery orders and task orders.
• Prepare complex action plans and schedules to support project accomplishment. Ensures that plans are consistent with service goals, schedules, and policies.