Total 718 Director/C-Level Customer Service job vacancies

• Serves as agency representative between the State Office and Service Centers in an assigned district of service centers.
• Provides oversight, program advice, training and guidance to County committees and service center staffs on commodity programs and farm loan programs.
• Conducts ongoing evaluations of program and administrative operations in service enters within the district.
• Makes loan program decisions or recommendations in those areas beyond the delegated authority of the Farm Loan Managers.
• Supervises Farm Loan Managers.

• As deputy to the director/commander, plans, organizes, and oversees the activities of the Force Support Squadron (FSS).
• Exercises supervisory personnel management responsibilities.
• Makes comprehensive assessments and evaluations of program goals/objectives which provide a basis for long-range planning to enhance the management support capabilities of the FSS.
• Represents the Force Support Squadron with a variety of installation organizations and outside agencies.

• The duties may include, but are not limited to:
• Assists the Associate Deputy Administrator by providing executive level line management for the planning, initiation and execution of emergency and domestic programs.
• Provides overall direction and coordination to subordinate staff who are responsible for science-based regulatory policies and decisions.
• Participates in establishing goals and objectives for assigned programs, developing overall operational plans and reporting on program activities.
• Participates in the overall establishment of national budgets for assigned programs, monitoring the overall budgetary health of programs.
• Participates in the development of emergency programs for the purpose of providing essential guidelines for the control and eradication of new plant pests or diseases.
• Represents PPQ at national and international meetings concerning the modification of rules, regulations, and procedures set forth to enforce emergency and domestic programs.
• Serves as consultant and advisor to Federal/State officials, representatives of industry and plant protection organizations.
• Responsible for ensuring performance of a satisfactory amount and quality of work of subordinates.

• Exercise delegated authority to oversee the overall planning, direction, and timely execution of the Army Sexual Assault Response and Prevention (SHARP) Program.
• Chair and conduct multi-functional teams, conferences, in-process reviews, and deliberate planning sessions to establish and implement Army SHARP Program policy.
• Maintain oversight of the Army’s SHARP Program to set conditions for effective and enduring institutional actions.
• Develop and manage long range plans, goals and objectives and performs on-going SHARP Program.

The following duties are required of the position; they include, but are not limited to:

• Planning, organizing, developing, implementing, controlling, and refining comprehensive patient management/clinical support within clinic.
• Demonstrated success with utilization of evidence-based methodology in improving patient care outcomes and quality of care.
• Demonstrable success with implementing inter-disciplinary Telehealth Programs
• Provides services, technical counsel, and leadership guidance necessary to section staff. to meet the care and treatment needs of patients within the clinic.
• Should be a forward-thinking provider who embraces primary care delivered via Patient Aligned Care Team (PACT) model.
• Maintain records of meetings that include reports of conclusions, data recommendations, responsible person, actions taken, and an evaluation of effectiveness of actions taken as appropriate.
• Develop policies and procedures to assure effective management, ethics, safety, communication, and quality within the section and between Primary Care and other services as appropriate.
• Must demonstrate knowledge and skills in interpersonal relations through appropriately and courteously relating to internal and external customers.
• Must have ability to work collaboratively with HAS and Nursing Management
• Must demonstrate ability to lead Process/Performance Improvement (PI), and quality assurance initiatives in primary care.
• Positively support the goals of the Primary Care Services, the mission of the Hospital and the VA Health Care System.
• Maintain and promote high ethical, clinical, and administrative standards that are carried into the decision-making process.
• Responsible for developing both long- and short-term plans for his/her Section giving special consideration to the integration of the Primary Care Services programs within other Extended PACT services to ensure an interdisciplinary approach.
• Makes recommendations to the Chief, and Assistant Chief, of Primary Care regarding all resource management issues, including equipment, space, educational opportunities etc.

The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

The Specialty Care Medical Director has oversight of the following services: Acute Inpatient Medical services, Cardiology, Pulmonology, Hematology/Oncology, Dermatology, Nephrology, Infectious Diseases, Gastroenterology, Neurology, Emergency Department, Employee Occupational Health and administrative support staff for Primary and Specialty Care.

Duties and responsibilities include:

• managing and directing the work of large, complex organizational units and in applying effective management practices.
• experience and knowledge in the Patient Aligned Care Team (PACT) and/or Patient-Centered Medical Home health care delivery model.
• developing, implementing, maintaining short- and long-term plans for the Specialty Care ICC (working closely with the Chief of Staff), consistent with the facility strategic plan.
• participates in policy and procedure development, the development of Quality Management (QM) monitors and the development of standards of care.
• reviews requests for initial and renewal of credentials and clinical privileges, making recommendations regarding appointment and privileging action. Annually reviews all clinical privilege forms to ensure they correctly and adequately reflect the services being provided at the facility.
• Maintains performance data on providers including workload, clinical outcomes, appropriate and timely documentation, and maintenance of certification using this when recommending privileges for Professional Practice Evaluations (FPPE/OPPE).
• Reviews, interprets, and effectively utilizes performance reports, benchmark data, budget expenditure documents, staffing and other reports in decision making.
• Spends a portion of time in clinical practice, providing clinical leadership and problem solving for complex cases and ethical dilemmas.
• Works closely with affiliated school of medicine and residency program to ensure a successful residency program.
• Responsible for the management of human resources within the service line including hiring and disciplinary action, Labor/Management relations, performance appraisals, and professional boarding procedures for various disciplines. He/she actively embraces the tenets of Equal Employee Opportunity (EEO).
• assures all employees work in a safe, clean, infection-free environment, and promotes these practices among all employees.
• The incumbent supervises physician supervisors within Specialty Care ICC. Additionally, all administrative staff in Primary Care/Specialty Care report to the Administrative Officer for Primary and Specialty Care.

The Assistant Chief Nurse functions as a self-directed clinical leader, educator, and consultant utilizing management theory in collaboration with Patient Care Service (PCS) and other services. The Assistant Chief Nurse demonstrates leadership at the service and/or hospital level, including functioning as a nursing leader with the ability to delegate appropriately. Performs administrative functions to assistant the Associate Chief Nurse (ACN) which include but are not limited to educational programs, medicine specialty, procedural areas, etc.

Responsibilities include, but not limited to:

• Assists Nurse Managers (NM) to carry out the functions and activities expected of them.
• Establish and maintain effective relationships with all levels of medical center personnel and relate effectively with customers, families, and the community as well as program and service leaders at the local and network levels.
• Contribute ideas and recommendations
  for the establishment of standards of care, policies, and objectives for the enhancement of
  nursing organization-wide, while assisting in policy-making activities as related to customer
  service and the overall functioning of administrative and clinical programs.
• Collaborates with
  other health care staff to establish and maintain programs that cross service and/or discipline
  lines and influence organizational mission and health care.
• Demonstrates leadership at the service and/or hospital level,
  including functioning as a nursing leader with the ability to delegate appropriately.
• Performs administrative functions to assistant the Associate Chief Nurse (ACN) which include but are not limited to educational programs, medicine specialty, procedural areas, etc.
• Assist with aggregate data and participate in the budget process to plan for current, emerging, and future resource requirements for operational status.
• Provides leadership in determining the allocation of resources based on patient care systems that produce high-quality outcomes.
• Equip staff with tools for culturally competent care and promote a culture of accountability for high-quality, cost-effective outcomes.
• Assists with the development of care delivery models and environmental design, ensuring evidence-based, accessible, affordable, and equitable patient care.
• Ensures compliance with accreditation and regulatory standards, directives, policies, and standards operating procedures (SOP).

• Working days & hours: Mon-Fri: 44 hours per week
• Between 10am-6pm (Flexible shift) | OT to be paid if work > 44 hours
• Salary: Basic: $2,600 + Yearly Bonus

Job Scope:

Administrative Duties:

• Calendar Management

• Travel Arrangements

• Correspondence

• Record Keeping

• Office Management

Assistant to Director Duties:

• Project Management

• Research and Analysis

• Event Planning and Coordination

• Financial Management

• Communication and Liaison

Additional Responsibilities (if any):

• Human Resources

• Marketing and Sales

• Legal and Compliance

Job Requirement:

• Degree in business administration, secretarial science, or related field is preferred

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

• Relevant experience in administration or executive support

• Sports background and knowledge especially in tennis industry is preferred

Interested applicants can email your CV to supreme.evelynnchua@gmail.com or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

RESPONSIBILITIES

1. Financial management and supervision

· Preparation, in conjunction with the finance manager, the management team and the ED, of the annual budget, reviewing the budget with the Treasurer and Chairman, and completing the budget process

· Managing and leading, in conjunction with the marketing and communications team, the ED and Chairman, the preparation, finalisation and communication of the annual report

· Managing, in conjunction with the finance manager and the auditors, the preparation and completion of the annual audit and the audited account; leading and managing the audit, in conjunction with the finance manager and the ED

· Reviewing and executing the recommendations of the auditors, in conjunction with the finance manager, the ED and Treasurer, and reporting the recommendations and action plans to the Board

· Preparing, for review by the ED and the Treasurer, the quarterly financial reports for the Board, and distributing the approved reports to the Board

· Supervising receipts, payments and deposits in the bank

· Supervising operating expenses and capital investments

· Supervising other financial reporting

· Assisting ED to operate within the budget and optimise resources and the allocations of resources.

2. Corporate governance management and supervision

· Preparing, in conjunction with the Chairman, and managing the annual schedule of Board meetings, AGM and Board strategy meetings

· Arranging, in conjunction with the Chairman, the Board meetings, and working with the company secretary to arrange the AGM

· Preparing and finalising, in conjunction with the company secretary, the AGM meeting agenda, resolutions, minutes and other AGM documentation

· Preparing and finalising, in conjunction with the Chairman, the Board meeting and the annual Board strategy meeting, agenda, resolutions, minutes and presentation slides; and managing following up action items

· Preparing and finalising, in conjunction with the company secretary, the annual returns, reports and documentation required by ACRA and the Charity Commissioner

· Managing and meeting the requirements and documentation of the IRAS

· Working, in conjunction with the management team, the ED and the Board on full compliance with statutory requirements

· In respect of the public donations, including (without limitation) fundraising events, overseeing the integrity, security, reporting and compliance with processes and procedures

· Overseeing the integrity, security and compliance in respect of the grants, and project and programme funding processes and procedures

· Reviewing every two (2) years and (if sought fit) suggesting amendments to WE CARE's policies, in conjunction with the management team and the ED, and presenting amendments to the Board for consideration and approval

· Ensuring, in conjunction with the ED, full compliance with statutory, legal, donor, funding, charity, financial, tax and legal requirements.

3. IT management and Cybersecurity

· Reviewing, negotiating, renewing and completing contracts with IT vendors

· Managing IT vendors

· Creating and managing the IT budgets and IT grants and funding

· Managing, tracking and auditing the software and hardware owned or operated by WE CARE

· Managing the security and integrity of information and information systems

· In conjunction with the ED, the communications and marketing team and the management team, recommending and implementing upgrades and new systems and software, to improve operations, management, and reporting requirements

4. PDPA management and DPO duties

· Reviewing annually, the PDPA policy, notices, processes and procedures in conjunction with the ED, and presenting amendments to the Board for consideration and approval

· Performing the tasks of the Data Protection Officer

· Keeping abreast of PDPC guidelines and changes to the PDP Act and regulations relevant to WE CARE

· Providing training to all staff and managers on the PDPA policy, processes and procedures

· Responding to and managing PDPA audits

5. Human resources (HR) management and supervision

· Supervising and managing the finance and administrative team

· Periodically reviewing HR processes and procedures and presenting recommendations to the ED

· Reviewing, in conjunction with the management and the ED, HR requirements, with a view to making recommendations on hiring staff and managers to the ED

· Implementing and assisting managers and the ED to implement hr processes, including, without limitation, processes relating to: reviewing resumes / curriculum vitae, and attending interviews of non-clinical staff and managers and providing service contracts; performance reviews; disciplinary action; annual discretionary bonuses and salary increments; job grades; managing and assisting with staff and management grievances and suggestions; managing and assisting with disputes and differences between staff/management; initiating, collecting and reporting to the ED on the results of annual staff and management surveys of job satisfaction, pay, management and processes at WE CARE

· Initiating and planning, with the ED, staff engagements and celebrations, to foster a sense of identity, culture, pride and job fulfilment; and to assist with the staffs' and managers' alignment with WE CARE's vision, mission and share values

· Initiating and planning quarterly communications with staff and management to update them on WE CARE's plans and to report on progress of existing plans

· Initiating, planning and implementing with the ED, the annual work plan and strategic review in October of each year, in preparation for the budget

· Becoming involved in and supporting events for staff, service users, donors and others

· Providing support for the execution of fundraising activities, in conjunction with the fundraising manager, the ED and the Board

6. Facilities management

· Manage and maintain all aspects of the WE CARE facility, including, without limitation, rental, utilities, lighting, air conditioning, ventilation, furniture and other fixtures and fittings; being supported by the Administrative team

· Initiate planning for additional space and, in conjunction with the ED, execute the plan

------------------------------------------------------------------------------

Direct Supervision of:

· Finance/HR/Admin Manager

· Admin Executive

· Appointed external financial, IT or facilities suppliers or consultants.

Key deliverables

· Ensure good governance and transparency practices.

· Track governance & organizational performance standards for fulfilling our mission.

· Maintain, update and implementation of HR, operational & governance policies.

· Meeting financial goals while ensuring fiscal integrity.

· Secretariat support to the Board of Directors

· Accurate and timely submissions of monthly/quarterly/annual management reports or funding reports/accounts to key stakeholders, including the Board or funders.

· Annual budget planning and management

· Yearly Financial Statements & governance report

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

Director Operations will be responsible to manage a team of 600+ HC across US & India sites (50% HC in US)

What you will be doing:

• Managing a team of 600+ headcount in US and India
• Manage the Customer service inbound calls for Credit, Debit, Prepaid, Loyalty, Tokenization, Bill Pay
• Deliver all CSLs, SLAs
• Avoid Penalties, Losses, Escalations
• Partner with Transition & Transformation teams
• Partner with COEs – T, Q, WFM, BI

What you bring:

• Minimum 15 to 25 yrs of experience in call center for India and US delivery centers
• Experience required in US based client’s delivery
• Experience in managing the span 500 to 750
• Experience in Payments & Customer Service – Credit, Debit, Prepaid, Loyalty, Tokenization, Bill Pay
• Experience in Leading MBRs/QBRs with clients – CSLs exp
• Should have been part of Transformation projects and has delivered projects which reduced AHT, HC or Volume
• Good Understanding of Operations, Training, QC and WFM metrics/benchmarks
• Experience in Leveraged pool delivery – preferred not must have

What we offer you:

• A multi-faceted job with a broad spectrum of responsibilities
• A range of benefits designed to help support your lifestyle and wellbeing.
• A modern international work environment and a dedicated and innovative team
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

Director Operations will be responsible to manage a team of 600+ HC across US & India sites (50% HC in US)

What you will be doing:

• Managing a team of 600+ headcount in US and India
• Manage the Customer service inbound calls for Credit, Debit, Prepaid, Loyalty, Tokenization, Bill Pay
• Deliver all CSLs, SLAs
• Avoid Penalties, Losses, Escalations
• Partner with Transition & Transformation teams
• Partner with COEs – T, Q, WFM, BI

What you bring:

• Minimum 15 to 25 yrs of experience in call center for India and US delivery centers
• Experience required in US based client’s delivery
• Experience in managing the span 500 to 750
• Experience in Payments & Customer Service – Credit, Debit, Prepaid, Loyalty, Tokenization, Bill Pay
• Experience in Leading MBRs/QBRs with clients – CSLs exp
• Should have been part of Transformation projects and has delivered projects which reduced AHT, HC or Volume
• Good Understanding of Operations, Training, QC and WFM metrics/benchmarks
• Experience in Leveraged pool delivery – preferred not must have

What we offer you:

• A multi-faceted job with a broad spectrum of responsibilities
• A range of benefits designed to help support your lifestyle and wellbeing.
• A modern international work environment and a dedicated and innovative team
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

Director Operations will be responsible to manage a team of 600+ HC across US & India sites (50% HC in US)

What you will be doing:

• Managing a team of 600+ headcount in US and India
• Manage the Customer service inbound calls for Credit, Debit, Prepaid, Loyalty, Tokenization, Bill Pay
• Deliver all CSLs, SLAs
• Avoid Penalties, Losses, Escalations
• Partner with Transition & Transformation teams
• Partner with COEs – T, Q, WFM, BI

What you bring:

• Minimum 15 to 25 yrs of experience in call center for India and US delivery centers
• Experience required in US based client’s delivery
• Experience in managing the span 500 to 750
• Experience in Payments & Customer Service – Credit, Debit, Prepaid, Loyalty, Tokenization, Bill Pay
• Experience in Leading MBRs/QBRs with clients – CSLs exp
• Should have been part of Transformation projects and has delivered projects which reduced AHT, HC or Volume
• Good Understanding of Operations, Training, QC and WFM metrics/benchmarks
• Experience in Leveraged pool delivery – preferred not must have

What we offer you:

• A multi-faceted job with a broad spectrum of responsibilities
• A range of benefits designed to help support your lifestyle and wellbeing.
• A modern international work environment and a dedicated and innovative team
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

Director Operations will be responsible to manage a team of 600+ HC across US & India sites (50% HC in US)

What you will be doing:

• Managing a team of 600+ headcount in US and India
• Manage the Customer service inbound calls for Credit, Debit, Prepaid, Loyalty, Tokenization, Bill Pay
• Deliver all CSLs, SLAs
• Avoid Penalties, Losses, Escalations
• Partner with Transition & Transformation teams
• Partner with COEs – T, Q, WFM, BI

What you bring:

• Minimum 15 to 25 yrs of experience in call center for India and US delivery centers
• Experience required in US based client’s delivery
• Experience in managing the span 500 to 750
• Experience in Payments & Customer Service – Credit, Debit, Prepaid, Loyalty, Tokenization, Bill Pay
• Experience in Leading MBRs/QBRs with clients – CSLs exp
• Should have been part of Transformation projects and has delivered projects which reduced AHT, HC or Volume
• Good Understanding of Operations, Training, QC and WFM metrics/benchmarks
• Experience in Leveraged pool delivery – preferred not must have

What we offer you:

• A multi-faceted job with a broad spectrum of responsibilities
• A range of benefits designed to help support your lifestyle and wellbeing.
• A modern international work environment and a dedicated and innovative team
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass