Total 138 Manager level Customer Service job vacancies in United States of America - Remote Based

• Senior project manager with responsibility for overall project management of prospectus level or equally complex or precedent setting projects. Leads the development of the most major, politically sensitive and complex project plans including methodology, resource requirements, timelines, priorities and budget impact. Directs and performs budget planning. Establishes evaluation criteria and measurements to assess projects. Prepares timelines for project completion, implementing a system for review, control, and reporting on project status.
• Ensures that projects delivered meet agreed to customer requirements. Manages all aspects of the of the project's finances. Ensures the latest trends and state of the art technologies in facility design, construction, alterations, space management, contracting, negotiations, and knowledge management are applied. Independently develops innovative solutions to address unanticipated project complications.
• Ensures the completion of project documents and makes certain they are uploaded into all necessary systems of record in order to track established performance metrics and historical trends. Conducts and documents lessons learned analysis.
• Negotiates and coordinates project plans, budget objectives and schedules with customer agencies to establish and/or manage customer expectations. Informs customer officials of project status and any requirements for additional agency initiated action.
• Works with stakeholders and key leadership in various Federal agencies, State and local governments, non-profits, community organizations, special interest groups, and environmentalists. Maintains and/or oversees continuous contact with Federal, State and local officials, and the media (in coordination with Public Affairs) with regard to project issues and status. Briefs key leadership on costs, impact, feasibility, alternatives, issues, recommendations and status of project development and implementation.
• Leads and facilitates the efforts and expertise of a wide range of disciplines. Serves as a mentor for team members and others.
• Directs the acquisition and management of large numbers and types of contracts supporting all aspects of leasing and/or Federal construction projects. Monitors progress and evaluates performance against contract requirements.
• Prepares or assists the Contracting Officer and/or the COR in the preparation of statements of work, determinations, findings and solicitation documents.
• Negotiates the business transaction with customer agencies, including utilization rates and financial obligations; develops complex, accurate requests for funding and tracks financial obligations and expenses throughout the planning, execution and close-out of projects.

Starting at $103,409 Per Year (GS 13)

Service Care Solutions are looking for a SEN Service Manager to work within the London Borough of Tower Hamlets of a 5-month contract.

Location: Tower Hamlets (Hybrid)

Pay: £308.50per day

Job role/responsibilities:
To manage and lead the SEN Service in the processing of the statutory assessment procedures for children and young people with education, health and care needs under the terms of the Children and Families Act 2014 and the SEN Code of Practice 2014.

• Allocate tasks to SEND Team members based on Council and Team priorities.
• Ensure systems consider their impact on children, families, and educational settings.
• Maintain accurate, data-informed use of the management information system to support monitoring and improvement.
• Work with the Head of SEND to ensure timely submission of all statutory returns.
• Develop a parent/young person-centered approach to casework, prioritizing coproduction to enhance their experience with assessments and educational planning.
• Monitor and report stakeholder views and experiences to the Head of SEND.
• Enhance placement review and collaborate with school leaders to support inclusive, local learning opportunities for all children.
• Serve as lead senior SEND Officer for designated planned processes with SEND Team managers.
• Make decisions under Part 2 of the SEND regulations (2014) with the Head of SEND's agreement.
• Stay updated on DFE guidance and discuss school/setting briefings with the Head of SEND when needed.

Knowledge/Experience required:

• An extensive knowledge of the Children and Families Act 2014 and the associated SEND Code of Practice'.
• An up-to-date understanding of proposed changes in developments in special needs.
• High level of verbal and written communication skills.
• IT Skills.
• Knowledge of the impact of placement decisions on High Needs Funding.
• A successful track record as a senior manager in a service for children and young people with special educational needs and disabilities.
• The ability to use management information to judge service performance and to devise and implement service improvement strategies.
• Experience of designing and implementing innovative change which will deliver legislative requirements and improve services.
• Experience of managing a range of administrative functions and systems in a multidisciplinary environment.
• Work with members of the public in a customer service role.

If you are interested in this role or want further discussion, please contact Lewis O'Donnell either via email: lewis.odonnell@servicecare.org.uk or tel: 01772208962. Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a referral scheme in place of up to £400.

Multi-Site Customer Experience Manager

Moorgate & Shoreditch Fitness & Wellbeing Club | Perm | Full Time

Up to £42,000 per annum depending on experience

40 Hours

Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we'll do whatever it takes to look after the UK's wellbeing. It starts with passion and commitment to quality. It starts with you.

As a Multi-Site Customer Experience Manager, you'll create a culture and environment where customer facing teams deliver exceptional service as well as referrals across service lines to hospitals, clinical services, and other wellbeing centres, as a part of a holistic healthcare journey.

You'll have responsibility and accountability for the delivery of all aspects of service lines along with the overall beneficiary experience. This is based around an overarching customer intimacy ethos and how service lines are experienced. The role is also responsible for the commerciality and revenue across those service lines, including membership sales and retention.

As our Multi-Site Customer Experience Manager, you will:

• Lead and promote a beneficiary led service, designed to support customers at whatever point they are at in their health journey.

• Manage the complaints process to agreed SLAs, monitoring trends and taking action to reduce the number.

• Effectively manage concierge / Front of House and fitness teams, and the Food & Beverage service.

• Manage and drive the commercial success of all key revenue generating services and member retention within the centre, including subscriptions, swim, Food and Beverage, Retail, Creche / Nursery, Junior Programming, and ensuring appropriate action is taken on feedback from member satisfaction surveys.

• Develop initiatives and a culture that will drive customer satisfaction, future sales increase, retention levels and subsequently profitability.

• Deputise for the General Manager.

• Relevant HR, Payroll and membership administration, ensuring compliance to all company policies and legislation, and ensuring that all systems (financial and membership) are operational and effective.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Manage the shared service team for fixed assets, inter-company transactions and  purchases process and assist on linking to accounts receivable and accounts payable in the APAC region. Convert more countries to share service model. Set up system and policies for the shared service centre. Be a team player to work within finance dept. and across depts & countries with key ties alongside local liaison person.

• Ensure Intercompany transactions are processed accurately and efficiently
• Work with the business to ensure new intercompany charges are correctly allocated to various regions based upon agreed rules.
• Provide support to the Commercial Finance team in intercompany budgeting and commentary on results
• Ensure accounts payable process is as per accounting policy
• Ensure the overall integrity of AP function across the group.
• Drive high performance in the AP team through managing and coaching the team and providing quality feedback. Provides clear direction and leadership creating a highly engaged team.
• Focus on process improvement practices to drive system, operational efficiencies and process enhancement in the AP area.
• Assist in the development and implementation of new procedures and features to enhance the workflow of the department
• Monitors and analyzes department work to develop more efficient procedures and use of resources while maintaining a high level of accuracy.
• Maintain fixed assets register including monthly data entry, running depreciation reports and monthly and annual reporting of expenditure by category
• Review PPE and Software impairment on a quarterly basis and ensure proper sign-off for any asset impairment
• Lead a high performing team. Drives high performance in the team through managing and coaching the team and providing quality feedback
• Ensures compliance with Isentia policies andstandards, and ensures compliance with all local statutory requirements.

• Education: Bachelor of Commerce, majoring in Accounting & Finance
• Technical Skills: Microsoft office : Word, Excel, Powerpoint, Google suite, Accounting system - NetSuite, NAVISION
• Experience: 10 years plus finance & accounting experience and minimum 3 years experience in a finance shared services manager position.
• Personal Qualities: Attention to detail. Ability to work under pressure and to deadlines. Ability to lead a small high performing team. Ability to challenge the current process and make improvements.
• Communication & Language: Strong communication skills and organisational ability. Excellent written and verbal English.
• Ability to speak in other language will be an added advantage.

ABOUT US

As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. 

Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all.

#TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.

Learn more about Teleport here:

https://www.home.teleport.asia/ 

SALARY RANGE : RM9,700 - RM12,000

A DAY IN A LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

• To analyze data and internal operations flow to provide accurate commercial-related reports for internal and external use
• Manage and ensure high quality of content / presentations / messaging issued to customers, including but not limited to SLA reports, Monthly Business Reviews, and others
• To look at internal systems and processes for the development of automation to capture data for daily consumption and analysis, for eg. tracking and reporting for SLA, rejection records, re-planed MAWBs
• Analyze load factor to increase utilization rate
• Route planning for new sectors exporting from JHB and PEN and etc
• Develop a dashboard for monitoring and optimization of performance, including but not limited to Rejection rate, Load factor, Parcel profile and others.
• Develop project plans, timelines, and budgets
• Ensure that project outcomes meet quality standards and align with business objectives
• Conduct regular project status meetings and provide updates to stakeholders
• Conduct project post-mortems to identify lessons learned and areas for improvement

SKILLS & REQUIREMENTS

These are minimum-requirement skills and a ‘must-have’ for the role: (If any, otherwise you can skip)

• Strong stakeholder management
• Critical thinking to move with intent and urgency
• Project management experience - preferable to have worked in an commercial 
• Minimum 6+ years experience working in Commercial department
• Ideally experience in SEA region 
• Preferable to have worked in change management
• Customer focused mindset
• Excellent data analytics, excel expertise 

At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!

Corporate Support Manager | Full time | 35 hours

Salary: £42,765 - £46,051
Hours: 35 hours per week | Monday - Friday
Location: National Museum of Scotland, Edinburgh

National Museums Scotland is one of the leading museum groups in Europe with one of the largest and most diverse collections in the world.

As an organisation our values are Creative, Inclusive, Collaborative and Forward-thinking.

We are looking for an enthusiastic, passionate, resilient, service-driven individual to join and manage our Corporate Support Unit.

Benefits of joining us as our Corporate Support Manager will include:


Annually alongside your salary of £42,765 - £46,051, National Museums Scotland contributes £12,389 - £13,340 towards you being a member of the Civil Service Pension Scheme
A generous annual leave of 28.5 days – rising to 33.5 after 5 years. Plus 8 additional paid days public holidays
Cycle to Work scheme
Free access to national (and international) museums and exhibitions
Exclusive discounts on both local and national High Street and online retailers
A range of wellbeing benefits including Employee Assistance Programme 24/7
Flexible working options such as hybrid working, paid special leave, career breaks, unpaid leave and more
Access to all the above and more from day one of employment.


About the Corporate Support Manager role:

Corporate Support Manager is integral to the National Museums Scotland playing a vital role at the heart of the organisation ensuring a consistent approach to business processes. You will be working with the Executive Team and Board of Trustees, supporting our relationships internally and externally including with the Scottish Government Culture Liaison team. We are looking for a dynamic individual who is passionate about the arts, history, heritage and corporate governance with good organisational skills.

As our Corporate Support Manager at National Museums Scotland you will:


Co-ordinate the development of the Strategic Plan
Provide a framework for, and supporting the development and communication of, departmental plans and relevant performance measures
Facilitate the development of other key corporate policies and procedures (e.g. Gaelic Language Plan)
Support the Board of Trustees and the Executive Team in the fulfilment of their responsibilities for the corporate governance of National Museums Scotland
Horizon scan and communicate up-to-date understanding of national and sector policy developments, ensuring the organisation responds accordingly and contributes to the formation of policy through consultations and networks
Provide administration and secretarial support for Board of Trustee meetings
Line manage our Executive Assistants.


Skills and experience we’re looking for in our Corporate Support Manager:


Extensive experience in Business Administration
Experience of providing support and guidance for the corporate governance of a large organisation
Able to develop, implement and operate a comprehensive performance management approach to corporate planning and delivery
Up-to-date knowledge of corporate planning and business performance processes
Good knowledge of corporate governance issues
Good knowledge of the public policy agenda for heritage/leisure/arts/culture in Scotland


Hiring the right person for the right job is everything to us. We want to encourage you to apply if you think this is the role for you.

Please be sure to view our recruitment pack for this role (available on our careers website: careers.nms.ac.uk) for full details of the position that may help with your application.

The closing date for this role is 19/11/2024. The Selection Event is likely to take place week commencing 02/12/2024.

Job Description: Cook
RESPONSIBLE TO: Matron and Directors
Philosophy of Care: To add life to years, not years to life through holistic care and
Respect Choice Dignity Spiritual Awareness Diversity
Main Aims of the Job
• To prepare appetising and nutritious food for the residents on a daily basis
• To prepare a menu in conjunction with the residents likes and dislikes. This must rotate on a four-week basis
• To change the menus on a regular basis as laid out in the minimum standards
• To ensure that the kitchen is always hygienically clean
• To ensure all food orders are requested with ample time while working under an agreed budget
• To meet differencing dietary requirements as necessary Key Responsibilities
• To prepare breakfast as required by the resident at an agreed time
• To offer a range of cooked breakfasts for those that wish to have them
• To ensure all meals are ready at the appropriate time
• To offer and prepare, if necessary, at least three main options for lunch each day ensuring that fresh vegetables are use
• To prepare desserts as necessary for both lunch and supper
• To prepare or part prepare the supper dish for that day or delegate this to the appropriate person • Prepare or delegate the preparation of the sandwiches for supper
• To ensure fresh cake is made for afternoon tea
• To ensure that fresh cake is prepared for a residents’ birthday, or any other occasions as requested • To oversee the smooth running of the kitchen
• To ensure all cleaning is completed as per cleaning rota
• To ensure all food returned to the fridge is covered with cling film and dated
• Ensure all foods are appropriately covered
• To ensure appropriate kitchen protocol is maintained i.e., no eating in the kitchen, carers are not to wash their hands at the kitchen sink, etc
• To ensure all frozen foods are taken out of the freezer giving ample time to defrost
• To attend and participate in staff meetings and attend all mandatory training when required
• To attend supervision and appraisals ensuring that you have prepared for these when required
• To attend any other training when a need has been identified
• To communicate effectively with other staff, relatives and visitors including professional agencies regarding resident to answer the door and telephone appropriately. Respond accordingly and pass on messages promptly Make visitors feel welcome. Provide refreshments/assistance when required • To report any faults/defects in the Home to the appropriate person or the nurse in charge
• To be fully aware of the fire policy and the awareness of food hygiene regulations
• To ensure you are familiar with all current policies and procedures and understand your duty to comply and implement them when necessary
• To always wear uniform with plain black trousers and flat sensible shoes
• Ensure that you do not use a mobile telephone while on duty
• To ensure that all information of a confidential nature gained in the course of duty is not divulged to third parties
• To keep all records of cleaning work completed after each shift in the appropriate book
• Understand your duty to whistle blow if you witness bad practice or harm to a resident within the Home
• To always promote and ensure the good reputation of the Home
• To ensure that you work in a safe environment in accordance with the Health and Safety at Work Act.
• To assist in the maintenance of a Safe and Healthy Working environment by understanding and ensuring adherence to the Homes’ Health and Safety Policy and Procedures including Fire
• To practice and promote safe working practices within the Home
• To take responsibility for your own health and safety and that of others who may be affected by your acts or omissions
• To ensure that all COSHH records are maintained and updated when necessary
• To be fully aware and comply with infection control policies and procedures and appropriate hand hygiene technique
• To report immediately to the Nurse in charge, any illness of an infectious nature or accident incurred by a resident, colleague, self or another
• To report to the Matron, Maintenance man or Nurse in charge of any faults, damaged furniture, faulty appliances, equipment or any potential hazard
• To clean up any spillages that you have made, found or been asked to do so by the nurse in charge • The Home has adopted a NO SMOKING policy which applies to all posts within the Home and grounds. This job description is intended to give the post holder an appreciation of the role envisaged, and the range of duties required. However, it is not definitive and may be subject to periodic view. Qualifications, Training and Experience
• Previous experience is required
• To have a genuine interest for older people
• To be willing to participate in National Vocational Training Programmes if necessary
• To have good communication skill to have the ability to work effectively within a team environment

The Opportunity
We are a rapidly growing business with a high-performing warehouse team. We pride ourselves on delivering exceptional service to all our customers. We are seeking a dynamic Customer Care Consultant to join our team. In this role, you will be responsible for providing top-notch service to our customers, ensuring their needs are met efficiently and effectively.
This is a permanent full-time opportunity based in our Port Headland, WA Blackwoods location.
Your key responsibilities include but not limited to:

Serve all our front counter walk in customers
Assist in keeping our branch stocks, pricing and promotional displays current
Assist in the receiving, labelling and storing of incoming goods
Ensure store replenishments are completed daily
Processing customer orders and credits
Picking, packing and despatch of customer orders
General front of house maintenance tasks in our showroom

To ... Click here to view more detail / apply for Customer Care Consultant ? Port Headland

We are posting the job advertisement for our client, JMJ Disability Serv Pty Ltd.

Company Name: JMJ Disability Serv Pty Ltd
Job title: Disability Support Worker - House Team Leader
Job type: Full time, Permanent
Location: Northern Territory - Katherine & Darwin
Salary: $72,000 - $82,000 + superannuation
Working hours: 38 hours per week

About us

The company started through Maria’s goal of providing an opportunity for people with disability to access services which emanates from the heart. Together with this goal is to be able to narrow the gap in terms of employment and be able to provide an opportunity to individuals who share the same passion towards people with disability. JMJ stands literally and figuratively to the Holy family: Jesus, Mary and Joseph. This serves as a guide to all stakeholders in modelling the holy family in service delivery, relationship amongst staff, and how the company aims to radiate the love existed in the holy family in these modern times. At JMJ Disability Services we bring a high quality service to help participants continue their day to day living as any other Australians would. Our passion for excellence drove us from the beginning and continues to drive us today. We define greatness as what the old book suggested, "For service to many leads to greatness."

With two offices located in Katherine & Darwin, JMJ Disability Serv Pty Ltd is looking for experienced permanent full-time Disability Support Worker - House Team Leader (DSW/HL). The DSW/HL acts as a point person in the house of assignment whilst major fulBlling the role of a disability support worker. Annual salary ranges from $72,000 - $82,000 relevant to their qualifications and demonstrated experience.

Qualification & Work Experience

• Minimum Certificate III equivalent in Individual Support or related disability support/community service. Diploma
equivalent degree is desirable.
• Minimum 1-year (20 hours per week or more) post-qualification work experience.
• Experience in the delivery of personal care services and/or challenging behaviours is viewed favourably.
• Valid full Driver’s License
• A cleared Working with Children Check and National Criminal Record Clearance.

Key responsibilities

Service provision:

• Support client engagement in community activities which will enhance quality of life through the provision of person-
centric care
• Work cooperatively with the coordinator of services in developing effective communication and productive relationship
with clients
• Supervise or provide a wide range of personal care services to clients under limited supervision either individually or as
part of a team of the part of the delivery of disability services.
• Support clients' goals and aspirations whilst maintaining an environment free from abuse, neglect, exploitation, and
other misconduct
• Provision of care in line with the National Disability Insurance Scheme (NDIS) Code of Conduct and in compliance with
the NDIS quality and safeguard commission.

Collaboration:

• Work with relevant team to develop person-centred approach for clients
• Participate in case reviews to determine the needs and wellbeing of the client
• Attend staff meetings, operations meetings, and other relevant stakeholders meetings as required.

Record keeping and administrative task:

• Monitor clients' wellbeing and progress reporting
• Perform administrative duties
• Regular house audit reporting and compliance to any other report required.

Team management:

• Supervise disability support workers (DSW) to ensure clients are provided with support and service that are in line with
the NDIS Code of Conduct, quality and safety, and relevant company policies and procedure
• Regular coaching and feedback to DSW in the team

Employer questions

Your application will include the following questions:

• Do you have Australian driver's licence?
• Do you have Australian National Police Check?
• Do you have the First Aid licence or certification?
• Do you have NDIS Worker Screening?

·         Lead the MHS business and operations in Asia.

·         Support business development and deliver cranes budget revenue and profit.

·         Undertake client visits to support specific projects as required including international travel and/or offshore visits.

·         Responsible for the overall running of the project and work with Operations on scheduling and management of resources.

·         Provide leadership onsite via a detailed technical understanding of cranes and lifting services.

·         Provide technical assistance to onshore and offshore maintenance personnel as required.

·         Provide project reporting to the Management on progress, commercial, schedules, etc.

·         Ensure all contracts and projects are delivered safely.

·         Perform risk assessments for field work and compile work packages.

·         Focal point for all QHSE related matters on the project.

·         Ensure all scheduled and unscheduled maintenance programs and practices are followed to ensure maximum uptime for all Company equipment.

 

Essential

·         Bachelor/Diploma in Engineering or its equivalent

 

Preferred

·         Higher National Diploma (HND) in Mechanical Engineering or equivalent qualifications

·         Other training certifications in MIPEG, Frog Inspection, Wire Rope Inspection, Flexible Hose Inspection & Training, Contract Management

·         P&L responsibility with financial skills in understanding Budget, CAPEX, Gross Profit etc

·         Operations experience in the offshore oil and gas industry working on heavy machinery, mechanical handling systems, crane maintenance and services, crane health care and management, crane maintenance and inspection, spares and wire rope management

·         Able to read P&ID / Isometric drawings, test packs, etc. in order to support technical questions from field personnel

Competent computer skills (Microsoft Office, Navision, ERP)

JMD is located at Western Australia. It provides professional and reliable cleaning solutions to all clients around the area.

The business is looking for a full-time Cleaners, Receptionist, Car detailer, Accountant / office manager, Security Officers and Guards nec and Pest Control Technician to join our friendly team. All the position requires minimum 2 years of experience and annual salary is between $65,000 to $80,000. The salary will vary as per the candidates exp & occupation.

Duties for Cleaner

Vacuuming, mopping, dusting and sanitising surfaces; Selecting and utilising appropriate cleaning agents to remove stains from surfaces; Applying soil-repellent chemicals and deodorisers to surfaces to remove odours; Reordering cleaning supplies as needed;
The duties of receptionist is listed as follows:

Greeting visitors. Handling queries and complaints via phone, email and general correspondence. Transferring calls as necessary. Taking and ensuring messages are passed to the appropriate staff member in time.
Duties for Car dealers

Managing inventory, providing customer service, assisting with financing options, and handling trade-ins. conduct vehicle demonstrations, maintain compliance with regulations, and implement marketing strategies to attract buyers. Additionally, effective communication skills are essential for negotiating sales and fostering long-term relationships with customers.

Duties for accountant & Office Manager

Preparing and analysing financial statements, managing budgets, and overseeing tax compliance. maintain financial ledgers, perform audits, and provide insights into financial performance to help guide business decisions. Additionally, ensure adherence to regulations and standards, and may offer advice on cost reduction and efficiency improvements. Strong analytical skills and attention to detail.

Duties for Office Manager are to overseeing administrative staff, managing office supplies and resources, coordinating communication within the team, and maintaining organization of records and documents. handle scheduling, support budgeting and financial tasks, and implement office policies and procedures.

Duties for Security Officers and Guards nec

Maintaining a safe environment by monitoring premises, preventing theft, and ensuring compliance with safety protocols. Patrolling assigned areas, checking identification, responding to incidents, and reporting suspicious activities. enforce rules and regulations, assist in emergencies, and may provide customer service to enhance safety awareness among staff and visitors. Strong observational skills and quick decision-making abilities are essential for this role.

Duties for Pest control technicians

inspecting areas for signs of pests, applying treatments and pesticides, educating clients on prevention methods, and maintaining detailed records of services performed. ensure compliance with safety regulations and may provide recommendations for structural repairs to minimize future infestations. Strong problem-solving skills and attention to detail are essential in this role.

If any of the above role is in your interest, Kindly apply now !!

We have an exciting and challenging opportunity for a Team leader to join the National Homicide Service (HS) covering Central and East of England.

You will work from home or a local VS office (if available), and you must live in one of the following areas: South Yorkshire, Derbyshire, Nottinghamshire, Lincolnshire, Leicestershire, Rutland, Northamptonshire, Cambridgeshire, Bedforshire, Hertfordshire, Norfolk, Suffolk, Essex. This is a full time role working 37.5 hours per week.

Do you want to be part of a unique service providing the highest quality support to families bereaved by homicide and those who are eye-witness to homicide? Do you want to lead a supportive, passionate and committed team? If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

You will lead and support a team of Homicide Family Caseworkers. You will be able to demonstrate the excellent organisational skills essential to managing a demanding and diverse workload and will have experience of achieving key performance indicators.
We pride ourselves on providing exceptional trauma informed advocacy and support to all service users and you will have an understanding of the impact that trauma and bereavement can have on individuals.

You will have excellent communication skills and will support the Operation Managers to maintain the highest standards of service delivery, across a widely geographically dispersed team. Your team will cover Central and East of England including; South Yorkshire, Derbyshire, Nottinghamshire, Lincolnshire, Leicestershire, Rutland, Northamptonshire, Cambridgeshire, Bedforshire, Hertfordshire, Norfolk, Suffolk, Essex. You must live within one of these areas and be prepared to travel across the geographical area including occasional overnight stays to ensure you can meet team members in person as well as online. A driving license and use of a car are both essential as well as access to public transport.
You will also enjoy working closely with a range of stakeholders (including Police Family Liaison Officers and Senior Investigation Officers within the Major Crime teams/Social Services) and will have experience in building constructive working relationships, focused on delivering the best service for vulnerable service users. You should be a confident presenter, and able to share the service and work we do to inform, educate and encourage notifications and referrals into the service.
Please see attached Job Description for full details and personal specification.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities

How to apply:

To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria. Please give examples where appropriate, and show your aptitude for post. Please ensure you answer each shortlisting criteria including the need to drive and have your own mode of transport.

We looking forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Overview

Momos is a rapidly growing company with its headquarters in Singapore and the United States. As part of our company's growth strategy, we are actively expanding our operations in the APAC region. Our main mission is to help our brands create happier customers at every location with AI.

Momos is the Customer Experience Management Platform for multi-location brands. We work with groups such as Shake Shack and Baskin Robbins to power the entire lifecycle and automate everything with AI. Today, we are proud to be trusted by over 5,000 businesses globally. If you love to hustle and want to work for a mission-driven company, we would be thrilled to have you join our team.

Role Overview:

We are seeking a highly motivated and experienced Customer Success Manager to join our dynamic team. In this role, you will be responsible for ensuring our clients receive exceptional support and guidance, driving product adoption, and fostering long-term relationships. Your goal will be to help our clients achieve their business objectives and maximize the value they derive from our solutions.

Key Responsibilities:

Client Interaction:

• Act as the primary point of contact for clients, delivering timely and effective support through various channels (email, chat, and phone).
• Conduct regular check-in meetings, business reviews, and training sessions to ensure alignment, address concerns, and drive adoption and satisfaction.

Product Knowledge:

• Develop an extensive understanding of our software, including its features, functionalities, and setup processes.
• Stay informed about new updates, changes, and releases, and effectively communicate technical information to clients.

Issue Resolution:

• Conduct thorough investigations and troubleshooting to resolve client issues promptly.
• Escalate complex cases to the appropriate internal teams when necessary for efficient issue resolution.

User Support & Guidance:

• Provide comprehensive support and guidance to users across our customer base, ensuring a positive and consultative customer experience.
• Develop and execute comprehensive success plans tailored to each client, outlining objectives, milestones, and strategies for achieving desired outcomes.

Customer Advocacy:

• Serve as an advocate for clients within the organization, championing their needs and feedback to drive product enhancements and improvements.
• Identify opportunities for customers to proactively act as advocates (e.g., testimonials, case studies).

Collaboration:

• Collaborate effectively with internal teams such as Sales, Product, Delivery, and Support to ensure seamless implementation, onboarding, and ongoing support for clients.
• Share feedback and information on local trends, including competitor insights, customer needs, sales, product, and marketing information.

• 3-5 years of proven Customer Success experience, preferably in B2B Software companies.
• Strong aptitude for creative problem-solving and a track record of tackling challenging scenarios.
• Proactive mindset, eager to learn, and committed to continuous professional development.
• Excellent interpersonal skills, maintaining a positive demeanour and outstanding communication abilities.
• Ability to work independently and remotely, managing multiple tasks and priorities with ease.
• Familiarity with CRM software and other relevant tools.
• Passionate about working with customers and dedicated to exceeding their goals.

• Competitive salary and bonus scheme
• Private medical insurance
• Paid time off and flexible working culture
• Opportunities for rapid career advancement
• A dynamic and inclusive company culture
• Access to the latest technology and tools for personal development
• Comprehensive onboarding program for new employees
• Employee recognition programs for outstanding performance
• Participation in industry conferences and events
• A supportive environment that encourages innovation and creativity

Cultural Values

• Mission-driven and fast-paced, entrepreneurial environment
• A collaborative and flat company culture
• Comprehensive private health insurance
• Discretionary trips to our offices across the globe, with global travel medical insurance (when it's safe to travel!)
• Cross-cultural team bonding/networking
• Love Food? Join our Team!

Equal Opportunity

Momos is an equal opportunity workplace where we embrace diversity and different cultures. We started as an international Company, and know that building an organization with different experiences, thoughts and opinions allows our team to grow and excel.

About the role of Customer Service Manager

Their duties include answering customer questions and resolving problems, setting team goals, monitoring progress, onboarding and training staff members.

Responsibilities for Customer Service Manager

• Overseeing the customer services teams

• Training and managing Customer Service Assistants and Representatives

• Interacting with customers daily by answering their questions

Requirements for Customer Service Manager

• Experience in the role previously

If you want to hear more about this Customer Service Manager role please apply with an up-to-date copy of your CV or contact Abi Taylor in our London Office on 020 7288 0166.

Customer Service Manager

About the role of Customer Service Manager

Their duties include answering customer questions and resolving problems, setting team goals, monitoring progress, onboarding and training staff members.

Responsibilities for Customer Service Manager

• Overseeing the customer services teams

• Training and managing Customer Service Assistants and Representatives

• Interacting with customers daily by answering their questions

Requirements for Customer Service Manager

• Experience in the role previously

If you want to hear more about this Customer Service Manager role please apply with an up-to-date copy of your CV or contact Abi Taylor in our London Office on 020 7288 0166.