Total 7 Manager level Customer Service job vacancies in SK4 1BS

Job Description

Nursing Home Manager

Salary: £60,000 - £70,000

Are you an experienced and compassionate leader ready to make a real impact? We are looking for a dynamic Nursing Home Manager to join our client's team and lead with vision and dedication. If you thrive in creating a positive, high-performing environment while delivering top-tier care to residents, this is your opportunity to take on a rewarding role with room for professional growth.

Qualifications and Experience:

• Nursing Qualification with a valid UK NMC Pin
• Demonstrable experience in Nursing Home Management with a proven ability to achieve positive CQC ratings
• Strong knowledge of healthcare regulations and legislation
• Exceptional decision-making, problem-solving, and leadership abilities
• Ability to drive performance, lead teams, and maintain high standards of care

What Our Client Offers:

• Competitive salary ranging from £60,000 to £70,000
• Generous Benefits Package including:

• High-street, travel, and lifestyle discounts via a comprehensive benefits app
• Cycle Scheme to support eco-friendly commuting
• Wellbeing support, including free face-to-face counselling, eye tests, and discounted glasses
• Staff Recognition Awards—because we value our team
• Employee of the Month Rewards
• Clear Career Progression with opportunities for growth and advanced training
• Company Pension Scheme
• Blue Light Card for exclusive discounts
• Cashback card for regular savings
• Seasonal company events, competitions, and incentives
• On-site parking

Your Responsibilities:

• Provide inspiring leadership to nursing and care staff, fostering a positive and inclusive workplace
• Ensure the delivery of high-quality, person-centred care to residents, respecting individual needs
• Oversee the day-to-day operations of the nursing home, ensuring regulatory compliance and professional standards
• Build strong relationships with residents, families, and the local community, promoting a sense of belonging
• Drive the recruitment, training, and supervision of staff to maintain a high-performing team
• Manage budgets and resources efficiently to ensure sustainability and growth
• Develop and implement personalized care plans and risk assessments to uphold the highest care standards

Reference: WILL79967/RE

Service Manager - Adult Social Support | Stockport | Full Time | £28,000 per year

Are you passionate about making a difference in the lives of adults with learning disabilities, mental health needs, and other vulnerabilities?

Do you have the leadership skills to inspire a team, deliver high-quality care, and create meaningful change in your community?

Our client aims to help everyone they support to lead fulfilled lives and where possible, achieve positive outcomes regardless of age or presumed ability. Working in partnership with Stockport Council to provide Social Support and non-regulated activities to service users in the comfort of their own homes.

They are seeking an experienced Service Manager - Adult Social Support to lead their dedicated team in delivering person-centred care that promotes independence and well-being. This is an opportunity to work closely with clients, families, and partner organisations to ensure that adults in the community receive the support they need to live fulfilling, independent lives.

Are you the right person for the job?

• Proven experience in adult social care management or a similar role
• You should have experience in writing and updating care plans, identifying, managing, and updating risks
• You must have either worked as a Safeguarding Lead or be willing to undergo the necessary training
• The ideal candidate should also know the Stockport area and be able to liaise effectively with Social Workers, Commissioners, Clients, their families, and Staff
• Understanding of adult care legislation and best practices
• Strong leadership, organisational, and communication skills
• Qualifications:

• 5 GCSEs (or equivalent) Maths and English
• Bachelor’s degree in business management or equivalent
• Level 5 Diploma in Leadership and Management for Adult Care (or willingness to obtain this qualification)

• Must-Have

• Full UK driving licence and access to a vehicle

What will your role look like?

Leadership & Team Management:

Lead, mentor, and support a team of social support workers, ensuring the highest standards of care are met. Conduct performance evaluations, regular team meetings, and facilitate ongoing development.

Client Services & Care Coordination:

Oversee the assessment and delivery of tailored care plans for adults with diverse needs, maintaining regular communication with clients and families, and ensuring care plans are adjusted as needed.

Community Engagement:

Build strong relationships with local agencies and healthcare providers. Represent the organisation at community events, advocating for clients and promoting social inclusion.

Service Operations & Quality Assurance:

Manage day-to-day operations, ensuring compliance with regulations and delivering services that meet quality standards.

Financial Management:

Oversee the service budget, manage resources effectively, and identify opportunities for funding or cost-saving.

What can you expect in return?

• Competitive salary of £28,000 per year
• 28 days of holiday (including bank holidays)
• Flexible working hours and on-call opportunities
• Pension scheme, free parking, and development opportunities

What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

Your data will be handled in line with GDPR.

To provide day to day operational supervision for the services To ensure there is efficient and effective delivery of services To manage rotas, annual leave and staff workloads To provide HR management of staff To ensure there are effective processes for management of referrals and supporting clinical services To prioritise service demands and ensure capacity is provided to meet demand To monitor and take action to improve to Key Performance Indicators To monitor and manage staff performance and ensure they are working to Trust policies and standard operating procedures To ensure there is a high quality of training and development of the teams To be a point of escalation for staff and service users for designated areas of responsibility To cross cover for colleagues as needed To deputise for the Assistant Business Support manager at appropriate forums as needed To undertake annual personal development reviews agreeing objectives and personal development plans ensuring Trust values are promoted To ensure staff are compliant with all mandatory training and the service meets the Trust compliance rate The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately. If successful this vacancy will require a Standard DBS check at a cost of £21.90. This cost will be deducted from your first Trust salary In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £13.

To provide day to day operational supervision for the services To ensure there is efficient and effective delivery of services To manage rotas, annual leave and staff workloads To provide HR management of staff To ensure there are effective processes for management of referrals and supporting clinical services To prioritise service demands and ensure capacity is provided to meet demand To monitor and take action to improve to Key Performance Indicators To monitor and manage staff performance and ensure they are working to Trust policies and standard operating procedures To ensure there is a high quality of training and development of the teams To be a point of escalation for staff and service users for designated areas of responsibility To cross cover for colleagues as needed To deputise for the Assistant Business Support manager at appropriate forums as needed To undertake annual personal development reviews agreeing objectives and personal development plans ensuring Trust values are promoted To ensure staff are compliant with all mandatory training and the service meets the Trust compliance rate The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately. If successful this vacancy will require a Standard DBS check at a cost of £21.90. This cost will be deducted from your first Trust salary In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £13.

How would you like to be paid for five days but only work four*?

Our colleagues’ wellbeing is at the heart of everything we do at OFG, so we’re always looking for new ways to improve everyone’s work/life balance. We’re taking part in a trial of the 4-Day Working Week, meaning that you could be working one day less a week (or equivalent).

4DWW will be rolled out within our school, when we have a full complement of staff, and within the next year – so there’s never been a more exciting time to join us #teamOFG!

We are looking for a Facilities Manager to join our new Options Autism School - Brinksway School in Stockport. The school will have capacity for 55 pupils and is due to open in September 2024.

Brinksway School is going to be a Primary and Secondary Special Educational Needs School for pupils with Autism.

Up to £25,000 per annum, depending on experience
37.5 hours per week, Monday to Friday
Permanent, Full-time 52 weeks
UK Applicants only
Job Purpose

To manage and maintain the school premises ensuring they are clean, secure, safe and well maintained at all times. Responsible for a wide range of duties and responsibilities connected with the fabric and grounds of the school.

Main Duties:

Locking and unlocking the buildings as required.
Setting up facilities such as chairs, tables, garden area etc.
Dealing efficiently with pre-planned maintenance, day to day establishment requirements and being reactive to problems that may arise.
Undertaking repairs to fixtures and fittings.
Ensuring all plant equipment is maintained to the required standards.
Grounds maintenance.
Assisting with the organisation of the school refurbishments.
Porterage around the school site.
Monitoring the premises for any hazards, carrying out repairs or reporting problems where necessary.
Ensuring that all stakeholders adhere to the school’s Health & Safety Policies and Procedures.
Essential:

Full UK driver’s licence.
Good Numeracy and Literacy skills.
Desirable:

Any additional qualifications pertinent to the job role.
Why join Options Autism?

Benefits

Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:

Life Assurance
Pension scheme with options to increase your contributions
“Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:

A wide range of health, wellbeing, and insurance benefits
100’s of discount options valid in the UK and abroad
Cycle to Work Schemes
Electric Car Purchase Scheme
Critical illness cover
And that’s not all, we place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others.

We are committed to the safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.

*You’ll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy.

#1

£54,474pa (inclusive of April 2024 pay uplift)

A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities.

Focused on our residents, our driving ambition is to provide services that make people’s lives easier, and homes and communities they can be proud to live in. We are ‘not for profit’ and reinvest all our surpluses back into our varied and vibrant neighbourhoods.

The role – Customer Relations (Complaints) and Quality Assurance Manager

As our Customer Relations (Complaints) and Quality Assurance Manager you’ll take direct ownership and oversee the performance of our centralised Customer Relations Team who manage customer complaints.

The successful candidate will be a highly skilled and experienced complaints manager who leads their team in a dynamic and responsive way that focuses on delivering excellent customer service and resolving complaints, whilst building trusted and valued relationships with customers. The manager will also take the lead on how we learn from complaints so that we’re reducing the root causes of complaints at source.

What you’ll do

You will:

Lead a team of Customer Relations (Complaints) Officers to respond to complaints in a responsive, dynamic and effective way in line with the Housing Ombudsman Complaint Handling Code and internal SLA’s.
Coach and develop a high performing team that has high levels of customer satisfaction and genuine customer centricity.
Produce reports and data that ensures the business have good oversight of complaints.
Drive continual service improvement by identifying and sharing lessons learnt from complaints to the wider business.
Deliver training to your team to improve the quality of investigations and communication whilst building a continuous improvement culture within the team.
Skills and experience we'd like you to have

We’re looking for someone who is:

An experienced, authentic manager who is a natural at working in a dynamic, fast paced and highly responsive way and with a high level of resilience.
Has proven experience of leading a customer complaints function
Experienced at coaching, providing feedback, motivating, and developing a high performing team.
Possesses good report writing skills and excellent data literacy with experience in using data and insight to drive service improvements and customer satisfaction.
Demonstrates strong communication skills with an excellent ability to produce comprehensive written resolution outcome letters and providing feedback to others to enhance theirs as well as deal with escalated customer complaints with empathy and build relationships with residents and stakeholders.
Our Values

Our core values are at the heart of how we work

Take the lead
Create energy
Build trust
Be generous
Stay grounded
Remember the little things
We're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging.

Our benefits to you

Origin’s ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working.
A competitive salary of £54,474pa inclusive of our April 2024 pay award.
A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave
2 additional ‘giving something back’ volunteer days
A pension scheme with contributions from 4% - 8% of your salary
Family leave, compassionate leave and enhanced maternity pay
Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians
Interest free loans to help spread the cost of a season ticket or another big purchase
Annual staff conference, team away days and annual team meal allowance
Access to Perk Box for fantastic savings on everyday purchases and much more
Free employee assistance programme
Opportunities to join staff network groups
Refer a friend bonus
We’re also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it’s a requirement to your role.

Tell us your story

We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the job description for Customer Relations (Complaints) & Quality Assurance Manager, outlined above.

Closing date for applications: Wednesday 27 March 2024


1 hour online assessments will take place at some point between the days of: Tuesday 2 April and Friday 5 April 2024


Face to face Interviews and written assessment will be held: Week commencing Monday 8 April 2024 , in person, at our office at Eversholt Street, London.





Please note that suitable candidates will be invited to interview throughout the application window and therefore the vacancy may close at short notice. However, all candidates will be advised of the outcome of their application and therefore interested candidates are encouraged to apply at their earliest convenience.

Proud member of the Disability Confident employer scheme

To provide day to day operational supervision for the services To ensure there is efficient and effective delivery of services To manage rotas, annual leave and staff workloads To provide HR management of staff To ensure there are effective processes for management of referrals and supporting clinical services To prioritise service demands and ensure capacity is provided to meet demand To monitor and take action to improve to Key Performance Indicators To monitor and manage staff performance and ensure they are working to Trust policies and standard operating procedures To ensure there is a high quality of training and development of the teams To be a point of escalation for staff and service users for designated areas of responsibility To cross cover for colleagues as needed To deputise for the Assistant Business Support manager at appropriate forums as needed To undertake annual personal development reviews agreeing objectives and personal development plans ensuring Trust values are promoted To ensure staff are compliant with all mandatory training and the service meets the Trust compliance rate The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately. If successful this vacancy will require a Standard DBS check at a cost of £21.90. This cost will be deducted from your first Trust salary In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £13.