Total 11 Manager level Customer Service job vacancies in PR5 6AS

We are currently recruiting for compassionate Ward Manager to join an independent Mental Health Rehabilitation Hospital in Preston.

This is a an incredibly varied and rewarding role working with an established Mental Health and Learning Disability provider.

The successful Ward Manager will have the necessary skills to lead, support and manage staff, and be visible and accessible to service users, their families, primary care, acute and community health and social care.

The facility accommodates Males with a complex range of mental health issues who require long term support and treatment within a controlled environment.

Person Specification:

• Must be a Qualified Nurse with a valid NMC PIN.
• Previous experience in mental health nursing is highly preferred.
• Strong leadership skills and experience managing other qualified professionals.
• Excellent communication and interpersonal skills to effectively interact with patients, families, and healthcare team members.
• Ability to remain calm under pressure and handle challenging situations with empathy and professionalism.
• Strong critical thinking and problem-solving abilities to provide safe and effective patient care.
• A resilient mindset.
• Experience within inpatient setting is desirable.

Company Benefits:

• Paid Handovers
• CPD and Learning Opportunities
• Company Workplace Pension Scheme
• MediCash Health Plan
• Discounted Gym Membership
• Employee Assistance Programme
• Access to Blue Light Card Membership
• Free DBS
• Free parking
• NMC Fees covered

Job Description

Service Care Solutions has a new and exciting opportunity which has become available working as a Children's Home Deputy Manager in the South Ribble area of Preston.

The company are currently looking for someone who is happy to work 37 hours per week.

Are you ready to take the next step in your career within children's residential services? We're looking for a dedicated and compassionate Deputy Manager to join our team in South Ribble! This is a unique developmental role designed for a motivated leader who's eager to step into a Registered Manager position.

Position Overview:
As Deputy Manager, you'll play a vital role in ensuring exceptional care and support for young people, creating a safe, nurturing environment where they can thrive. You'll work closely with the Registered Manager, gaining hands-on experience and developing the leadership skills needed to ultimately take on the Registered Manager role.

Key Requirements:

• Level 4 Diploma in Residential Childcare or an equivalent qualification (completed or nearing completion).
• Strong desire to pursue and complete the Level 5 Diploma.
• Proven experience within children's residential care settings.
• Leadership skills with a passion for mentoring and developing a team.

Salary & Benefits:

• £35,000 - £40,000 per annum, depending on experience.
• Ongoing support and training for career development.
• Opportunity to lead a team and make a lasting impact in the lives of young people.

This role is perfect for an experienced and ambitious professional who's ready to advance their career in a supportive environment. If you're passionate about making a difference and ready to grow into a Registered Manager position, we want to hear from you!

APPLY NOW - Send your CV to John… John.deane@servicecare.org.uk

Why Service Care Solutions?

• A Dedicated consultant specific to your area of work with up to date knowledge on markets and new positions.
• We operate nationwide working with both public and private domains.
• All Compliance paid for including DBS and Social Work registration.
• We operate 3 payrolls per week
• Bring your Job to us bonus of £250
• Refer a friend Bonus of £250

An incredible new job opportunity has arisen for a dedicated Care Home Manager to manage an exceptional residential care service based in the Preston, Lancashire area. You will be working for one of UK’s leading health care providers

This is a residential service located in Bamber Bridge village, on the outskirts of Preston. Here we offer support adults, males and females, including individuals on the autism spectrum, as well as those with a learning disability

**To be considered for this position you must hold QCF/NVQ Level 5 in Leadership and Management for Health & Social Care**

As the Home Manager your key responsibilities include:
• Leading a team of 40 individuals to ensure the delivery of high quality, person-centred care and services
• Overseeing the day-to day operations of the service, ensuring it meets all regulatory, contractual and organisational requirements
• Ensuring the highest quality standards are maintained, regularly reviewing and improving service delivery
• Ensuring full compliance with CQC and other relevant bodies, maintaining accurate records and reporting as required
• Managing the service’s budget, ensuring financial viability while delivering outstanding care
• Promoting and maintaining a culture of safeguarding, ensuring all practices are in line with current legislation
• Working closely with your Operations Director and colleagues, while developing relationships with internal and external stakeholders
• Living and embodying our company values in every aspect of the role, setting the standard for the team and ensuring these values are reflected in the care we provide

The following skills and experience would be preferred and beneficial for the role:
• Possess experience working in a similar service as a CQC Registered Manager or as a Deputy Manager
• Excellent communication and interpersonal skills
• Good understanding of CQC regulations, safeguarding procedures, and person-centred care approaches
• A motivated individual with a strong work ethic and a genuine passion for improving people’s lives

The successful Home Manager will receive an excellent salary up to £40,000 per annum. This exciting position is a permanent full time role working 37.5 hours a week on days. In return for your hard work and commitment you will receive the following generous benefits:
• Access to a variety of retail and tech vouchers/discounts through our perks platform
• Cycle2Work Scheme
• Discounted gym memberships
• Healthcare cash plan – Pay a monthly fee to cover routine medical and dental expenses (up to a limit) and access GP advice 24/7
• Cash for Colleagues – Refer talented people and earn up to £1,000
• Access to plenty of learning & development opportunities
• Career Pathways – Working towards your leadership goals or looking for up skilling opportunities whichever direction you’re going, we’ll help you shape your career with us!

Reference ID: 6845
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk

Are you passionate about improving the experience of the people of Lancashire and South Cumbria who require an inpatient admission? If so, come and join our team within the Bed Management and Patient Flow Service at Lancashire and South Cumbria NHS Foundation Trust.

We are seeking highly skilled nurses, social workers and Occupational Therapists to join our Bed Management team in the role of Clinical Flow Manager.

The successful candidate will be based at Sceptre Point, Sceptre Way, Walton Summit, and will be responsible for providing strong, visible day to day clinical leadership to the bed management team supporting on all bed management related issues.

This role will be achieved through close liaison with the flow leads and locality inpatient teams. To provide support to the bed management team in maintaining clinical capacity to accommodate admissions and escalate delays.

The post holder will be required to work long days including weekends and nights to support the Bed Management Team and on call managers with any flow related escalation out of hours. The post holder will work closely with the Out of hours Duty Matron to escalate any clinical concerns and work together to support the organisation.

Please refer to the attached job description and person specification for further details on the role. When completing the supporting information section of your application, please ensure you show how you meet each of the criteria of the person specification providing illustrative examples where possible; as this is what you will be shortlisted against.


This advert closes on Thursday 17 Oct 2024

An incredible new job opportunity has arisen for a dedicated Care Home Manager to manage an exceptional residential care service based in the Preston, Lancashire area. You will be working for one of UK’s leading health care providers

This is a residential service located in Bamber Bridge village, on the outskirts of Preston. Here we offer support adults, males and females, including individuals on the autism spectrum, as well as those with a learning disability

**To be considered for this position you must hold QCF/NVQ Level 5 in Leadership and Management for Health & Social Care**

As the Home Manager your key responsibilities include:
• Leading a team of 40 individuals to ensure the delivery of high quality, person-centred care and services
• Overseeing the day-to day operations of the service, ensuring it meets all regulatory, contractual and organisational requirements
• Ensuring the highest quality standards are maintained, regularly reviewing and improving service delivery
• Ensuring full compliance with CQC and other relevant bodies, maintaining accurate records and reporting as required
• Managing the service’s budget, ensuring financial viability while delivering outstanding care
• Promoting and maintaining a culture of safeguarding, ensuring all practices are in line with current legislation
• Working closely with your Operations Director and colleagues, while developing relationships with internal and external stakeholders
• Living and embodying our company values in every aspect of the role, setting the standard for the team and ensuring these values are reflected in the care we provide

The following skills and experience would be preferred and beneficial for the role:
• Possess experience working in a similar service as a CQC Registered Manager or as a Deputy Manager
• Excellent communication and interpersonal skills
• Good understanding of CQC regulations, safeguarding procedures, and person-centred care approaches
• A motivated individual with a strong work ethic and a genuine passion for improving people’s lives

The successful Home Manager will receive an excellent salary up to £40,000 per annum. This exciting position is a permanent full time role working 37.5 hours a week on days. In return for your hard work and commitment you will receive the following generous benefits:
• Access to a variety of retail and tech vouchers/discounts through our perks platform
• Cycle2Work Scheme
• Discounted gym memberships
• Healthcare cash plan – Pay a monthly fee to cover routine medical and dental expenses (up to a limit) and access GP advice 24/7
• Cash for Colleagues – Refer talented people and earn up to £1,000
• Access to plenty of learning & development opportunities
• Career Pathways – Working towards your leadership goals or looking for up skilling opportunities whichever direction you’re going, we’ll help you shape your career with us!

Reference ID: 6845
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk

Children's Residential Team Leader

We are seeking 3 dedicated and compassionate Team Leaders to join our homes. In this role, you'll play a pivotal role in providing exceptional care and support, empowering young people with EBD (Emotional and Behavioural Difficulties) to reach their full potential.

Description:

To work as a senior member of the team in the provision of care and support services for people with emotional and challenging behaviours, which aims to maximise the potential of individuals in line with ordinary life principles. Team Leaders may be required to take charge of the service in absence of the Registered Manager and Deputy Manager. £25,642.40 - £30,142.40 and roughly £6,050 on top for sleep-ins!

What you'll do:

• Collaborate with managers to implement our care philosophies and policies.
• Assist in creating and reviewing individualised care plans for each young person.
• Support young people in their social, educational, and recreational activities.
• Act as a key worker for specific individuals, ensuring their medical needs are met and advocating for their voices.
• Facilitate decision-making and promote choice and involvement.
• Implement strategies for managing challenging behaviours and contribute to their development.
• Encourage young people to maintain personal hygiene and a safe environment.
• Liaise with external agencies and professionals as needed.
• Team Leaders provide training and support to team members.
• Ensure the safety and well-being of young people, staff, and yourself.
• Participate in meetings, maintain records, and complete administrative tasks.

Requirements:

• NVQ Lvl 3 Health & Social Care/Residential Childcare
• Enhanced DBS
• Significant Children's residential experience
• You are required to be available for work outside your normal working hours to be on call.
• You will be rostered to be on call when required.

• A car and willingness to use it for work (as required).

To Apply:

If you are interested, please call Chris Richardson on 01772 208964 or email me your CV - christopher.richardson@servicecare.org.uk and I'll be in touch for a chat!

We also have a referral bonus of £250, so if you know someone who would fit perfectly, please contact me with their details and if they secure the role, we will send you £250!

Children's Residential Team Leader

We are seeking 3 dedicated and compassionate Team Leaders to join our homes. In this role, you'll play a pivotal role in providing exceptional care and support, empowering young people with EBD (Emotional and Behavioural Difficulties) to reach their full potential.

Description:

To work as a senior member of the team in the provision of care and support services for people with emotional and challenging behaviours, which aims to maximise the potential of individuals in line with ordinary life principles. Team Leaders may be required to take charge of the service in absence of the Registered Manager and Deputy Manager. £25,642.40 - £30,142.40 and roughly £6,050 on top for sleep-ins!

What you'll do:

• Collaborate with managers to implement our care philosophies and policies.
• Assist in creating and reviewing individualised care plans for each young person.
• Support young people in their social, educational, and recreational activities.
• Act as a key worker for specific individuals, ensuring their medical needs are met and advocating for their voices.
• Facilitate decision-making and promote choice and involvement.
• Implement strategies for managing challenging behaviours and contribute to their development.
• Encourage young people to maintain personal hygiene and a safe environment.
• Liaise with external agencies and professionals as needed.
• Team Leaders provide training and support to team members.
• Ensure the safety and well-being of young people, staff, and yourself.
• Participate in meetings, maintain records, and complete administrative tasks.

Requirements:

• NVQ Lvl 3 Health & Social Care/Residential Childcare
• Enhanced DBS
• Significant Children's residential experience
• You are required to be available for work outside your normal working hours to be on call.
• You will be rostered to be on call when required.

• A car and willingness to use it for work (as required).

To Apply:

If you are interested, please call Chris Richardson on 01772 208964 or email me your CV - christopher.richardson@servicecare.org.uk and I'll be in touch for a chat!

We also have a referral bonus of £250, so if you know someone who would fit perfectly, please contact me with their details and if they secure the role, we will send you £250!

About The Role
Purpose of the Role: Responsible for the day-to-day cleaning & security responsibilities for a retail park ensuring that the cleaning specifications are adhered to. Delivering outstanding customer services to all visitors to the site. Ensuring all security and cleaning staff are performing to the satisfaction of the Client. Implementing appropriate training and development of staff, delivery of site responsibilities in accordance with the Assignment Instructions, fulfilment of all contracted hours/ duties, proactive and reactive support to the Client. To assist, provide leadership, support, direction and guidance to the OCS day and night teams, with a strong and positive stance to the delivery of excellent and appropriate customer service.

You will be working 2-week rotating shift pattern including one weekend, 08:00 to 17:00, 40 hours per week, on a permanent, full-time basis. Duties and Responsibilities:

• Driving service excellence standard throughout the team
• Continually monitoring and evaluating the performance of the team to ensure the required standards of delivery are met
• Carrying out patrol of the grounds of the retail park
• Building and maintaining a professional relationship with all internal & external customers
• Ensure staffing levels are kept in line with the contractual agreement, recruiting as required
• Maintaining effective and accurate communication
• Ensure that OCS's and the centre's Health and Safety Policy is met, maintained and regularly reviewed in line with the needs of the business and any legislative change
• Ensure equipment is maintained and regularly inspected
• The ordering of stock and uniform for the site within budgetary and contractual constraints
• Maintain management information for the Regional Manager in relation to KPIs/SLA's
• Control and maintenance of detailed information including rotas, hours, budgets, training, absenteeism
• Maintaining a high standard of customer service delivery
• Carrying out performance reviews to keep team in line with contractual duties
• Following and understanding of OCSs policies and procedures
• Carry out any other reasonable request of the Client, Regional Manager or Senior Management Team

Requirements:

• Valid SIA licences
• IOSH qualification
• First Aid at work
• Customer Service Training I.e. World Host or similar course or qualification
• High levels of customer care
• Good command in English both written and spoken
• Prior working knowledge of COSHH and RIDDOR
• Use of Microsoft word and Excel and confident in IT
• Prior experience in working in Soft Service role on a high footfall environment
• Highly developed influencing and relationship management skills
• Ability to act decisively and remain calm under pressure
• Effective networker and relationship developer, who can contribute to a team based
• Ability to champion, support and deliver business initiatives
• Report writing / presentation skills
• Ability to work unsupervised and take responsibility

About The Company
OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.

Would you like to be part of a Risk team which is innovative, forward-thinking and creates practical solutions to shape and evolve risk management maturity?

A fantastic opportunity has arisen for you to work as the Head of Risk, based at our Head Office, Sceptre Point.





You will take a lead role in driving the design and delivery of risk management initiatives across the Trust. Ensuring risk management systems and processes are in place and working effectively, you will enhance the risk culture from ward-to-board and be pivotal in strengthening the Trust’s internal control environment. The role is varied, fast-paced and highly rewarding as you play a key role in enhancing the Trust’s risk management capabilities; you will need to be comfortable responding quickly and efficiently to deliver against tight deadlines and be confident holding responsibility and accountability with regards to quality and content of work delivered, including risk management reports and papers you will produce.

If you are a current senior risk management lead, with extensive risk management knowledge, expertise and operational risk management competencies, this role may be just the right one for you. If so, we would love to hear from you!





Reporting directly to the Associate Director of Risk and providing operational risk management leadership, we are looking for someone who can share their passion, vision and work ethic, to make a real, positive impact on our service users and on our colleagues.

You are a people person with a growth mind set, who is values-driven, ambitious, enthusiastic and self-motivated. You are highly organised and you take immense pride in creating and effectively managing robust risk management systems and processes. You have fantastic verbal and written communication skills, negotiation and influencing skills and you have the ability to remain calm under pressure. You have the ability to challenge the status quo in a diplomatic manner and drive change for continuous improvement.



Please refer to the job description and person specification.


This advert closes on Wednesday 31 Jul 2024

Lancashire & South Cumbria NHS Foundation Trust (LSCFT) is seeking an experienced Digital Senior Project Manager to join its Digital Project Management Team. This is an exciting time to join the team as recently the Trust secured investment from the national Frontline Digitisation Programme, which aims to accelerate the uptake of the foundational technology that is needed to underpin digital transformation. Therefore, the Digital Department has an ambitious and transformational portfolio of work, including further development of its core Electronic Patient Record (EPR), Rio, plus the deployment of a new Community Physical Health EPR.

We're looking for someone with extensive experience of managing complex Digital projects using PRINCE2 methodology, demonstrating excellent risk management and financial control throughout. The post holder will be responsible for the delivery of multiple simultaneous projects within the digital portfolio. This can range from large-scale transformational work involving numerous enabler digital systems, to complex infrastructure upgrades for critical systems.

The post holder will also be line managing and mentoring Digital Project Manager(s) and Junior Project Manager(s).

This is an excellent opportunity for an individual with experience to work in a fast paced and diverse environment, where the opportunity to ‘make a difference’ is ever present.

The Trust requires staff to have a Trust Site as their base, however, this role offers flexible working and allows for home working. There is a still an expectation that the successful candidate will travel when required but the organisation does utilise Microsoft Teams and Outlook for meetings and communication where appropriate.

For more details on this opportunity, please see the attached Job Description and Person Specification


This advert closes on Sunday 30 Jun 2024

We have a captivating opportunity for an experienced Mental Health Practitioner to come and join in our South Ribble Community mental health team, based at Pathways, as a Deputy Team Lead.

This will be to support and assist the Team manager in the smooth day to day running of the team. We are looking for an exceptional Band 6’ practitioner who is able to demonstrate good leadership skills, has the ability and experience to support with and manage change within the clinical practice and processes.

The successful candidate should demonstrate the ability to independently make sound clinical and leadership judgements, and would regularly supervise the workload of junior colleagues. Extensive clinical experience in managing different mental health conditions, to support motivation and improve patient experience and care is essential. You would be expected to manage a reduced caseload of complex patients. The successful candidate will be a role model daily demonstrating the LSCFT core values in all aspects of their work.

Please see job description and personal specification attached before submitting an application and ensure you meet the criteria provided.









To actively promote teamwork, respect, integrity, accountability, excellence and compassion within the clinical team in accordance with the Trust values and code of conduct.

To provide nurse leadership within the team and to act as a key member of the Multi-Disciplinary Team ensuring the effective assessment, planning, clinical treatment, monitoring and evaluation of care given to service users with severe and enduring mental illness under a Case Management process.

To ensure that stable secondary care patients are provided with the support they require, including the support needed to meet their physical health needs, as they step down into primary care.

To provide nursing activity in the delivery of pharmacological treatments and subsequent patient monitoring for desired outcomes and unwanted side effects. Such treatments include depot medications and also the Physical Health monitoring associated with this.

To deliver a service which enhances service users’ experience of a personalised service that is under pinned by the effective delivery of case management requirements and promotes enhanced physical health and treatment outcome monitoring.

To ensure an effective link between delivery and client outcomes that responds quickly at times of highlighted client concerns.

To act as a source of information within the other teams and support to other team members engaged in clinical treatments.





Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.

For more information please visit our website via Lancashire & South Cumbria NHS FT.



Please see attached the job description and person specification for more information about this role.


This advert closes on Tuesday 21 May 2024