Total 13 Manager level Customer Service job vacancies in NG1 3QD

Position: Engraving Excellence Centre Manager

Location: Bromborough, CH62 3QD

Full-time Position: 40 Hours

Wage: Competitive

Overview:

As the Engraving Excellence Centre Manager, you will lead the day-to-day operations of our engraving Centre, ensuring it runs efficiently and productively. This role is critical in maintaining the highest quality standards, creating a positive working environment, and representing Timpson's values. You'll oversee, the production of store and online orders, quality control, colleague training, product displays, cost management, and the continuous improvement of operations.

Key Responsibilities:

1. Operational Excellence:

Manage and oversee all engraving Centre operations, ensuring efficient and productive workflows, with a hands-on approach as and when needed.
Implement and uphold quality control systems to deliver consistently high-quality products.
Monitor costs, labour, and resources to maximise productivity and maintain commercial viability.
Ensure service times are met and align with the expectations set by the Retail and Online Directors.
2. Quality Assurance:

Create and maintain gold-standard displays of products to set a benchmark for excellence.
Regularly review and refine production processes to enhance product quality.
Ensure that quality expectations align with excellence centre standards.
3. Training & Development:

Help design and implement thorough training programs for new and existing colleagues.
Promote a supportive environment where colleagues can develop their skills and progress in their careers.
Help create a multi-skilled team, promoting knowledge sharing and skill development through structured training sessions.
4. Team Leadership:

Create a collaborative and positive team culture aligned with Timpson values.
Actively engage colleagues in goal setting, idea sharing, and problem-solving.
Recognise and reward excellence to promote a high performing culture.
5. Commercial Management:

Analyse management accounts and track performance, making data-driven decisions to improve operations.
Review supplier costs, ensuring cost-effective use of materials, time, and resources.
Identify opportunities for growth and innovation in products and services.
6. Upholding Timpson Values:

Lead by example, promoting Timpson's core values, and commitment to delivering a quality service to stores and customers.
Ensure a welcoming, respectful, and inclusive environment for all colleagues and visitors.
Represent the business with professionalism and a dedication to delivering excellence.
Requirements:

Proven experience in a management or supervisory role within a production or operations environment, ideally in engraving or a similar field.
Strong understanding of quality control systems and cost management.
Exceptional leadership and communication skills, with a focus on team development and culture building.
Excellent organisational and time management skills.
Commitment to upholding Timpson values.
Join Our Team:

If you're a passionate leader committed to quality with a vision for excellence, we'd love to hear from you! We offer fantastic perks and benefits, including a Bonus Scheme, Free Holiday Homes, 'Dreams Come True' experiences, Wedding Support, Scratch Cards, Weekly Lottery, Driving Lessons for Superstars, and even Pet Bereavement Day.

To apply for this exciting position, contact alan.foster@timpson.com by 15th November 2024.

JOB TITLE: HEAD OF OPERATIONS AND DEVELOPMENT (SOUTH REGION)

Walsingham Support

We are looking for an energetic and dynamic leader to help transform and grow our care and support services in the South Region if you think that is you, read on...

Work with us and make a real difference to people's lives.

Walsingham Support are a charity that has been enhancing the lives of people with learning disabilities, autistic people and people with complex needs across England and Wales since 1986.

We pride ourselves on putting the people we support at the centre of everything that we do. We do this by delivering specifically tailored support for every individual we work with.

By working with Walsingham Support, you'll be supporting people live their lives to the full. Our people are committed to meeting the evolving needs of people we support and their expectations around how they live.

We reinforce the voices of all those with learning disabilities, autistic people and other complex needs to challenge the status quo, disrupt perceived limitations and influence sector-wide change.

POSITION OVERVIEW - HEAD OF OPERATIONS AND DEVELOPMENT:

As the Head of Operations and Development South Region, you will play a key role in overseeing and optimising the day-to-day functioning of our supported living and residential care services in London and the surrounding area.

You will be responsible for overseeing care and support services across several local authority areas, ensuring excellent quality and full regulatory compliance, driving continuous improvement, managing significant budgets and working closely with the business development team to continue to grow the number of services we operate.

The successful candidate will bring a wealth of experience in social care, along with strong leadership skills and a passion for making a positive impact on the lives of others.

RESPONSIBILITIES OF THIS ROLE:

OPERATIONAL LEADERSHIP:

o As Head of Operations and Development, you will provide strategic leadership to the operations team, setting clear objectives and ensuring the successful execution of day-to-day activities.
o Foster a positive and collaborative work environment, promoting teamwork and effective communication among staff.


QUALITY ASSURANCE:

o Implement and monitor quality assurance measures to uphold the highest standards of care.
o In your role as Head of Operations and Development you will conduct regular audits and assessments to identify areas for improvement and implement corrective actions.


REGULATORY COMPLIANCE:

o Stay up to date with industry regulations and ensure that the organisation complies with all relevant laws and standards.
o Develop and implement policies and procedures to maintain compliance.


RESOURCE MANAGEMENT:

o As a Head of Operations and Development you will effectively manage resources, including staff, and budgets, to ensure optimal operational efficiency.
o Collaborate with HR to recruit, train, and retain a high-performing team.


CLIENT AND STAKEHOLDER RELATIONS:

o Build and maintain strong relationships with the people we support, families, and external stakeholders.
o Address concerns and feedback promptly, working to enhance overall satisfaction scores.


CONTINUOUS IMPROVEMENT:

o As Head of Operations and Development you will identify opportunities for process improvement and innovation to enhance service delivery.
o Implement best practices and keep abreast of industry trends to drive operational excellence.


QUALIFICATIONS - HEAD OF OPERATIONS AND DEVELOPMENT:

o Ideally Level 5 Diploma in Health and Social Care Management
o Proven experience in a leadership role within the social care industry
o Strong knowledge of regulatory requirements and compliance standards
o Excellent communication and interpersonal skills
o Demonstrated ability to lead and inspire a team
o Analytical mindset with a focus on continuous improvement


WE REALLY CARE ABOUT OUR STAFF AND OFFER A WIDE RANGE OF BENEFITS - HEAD OF OPERATIONS AND DEVELOPMENT:

o 33 days annual leave including bank holidays, rising to 43 days depending on length of service.
o Pension scheme contributions.
o Employee Assistance Programme Supplied by Health Assured
o Life assurance equal to three times your salary.
o Bereavement helpline.
o Walsingham Rewards Scheme with extensive discounts on everyday items.
o Exceptional training and continuing professional development opportunities.
o Long service awards.
o Eyecare vouchers.
o Outstanding work bonus payments.
o Recommend a friend bonus of £250.
o Milage paid from your home for work travel


Working arrangements: Hybrid working: home-based but with frequent travel across services in your region.

Head of Operations and Development Salary:

Up to £58,000 per annum

Head of Operations and Development

THE BENEFITS OF WORKING FOR A CHARITY

HEAD OF OPERATIONS AND DEVELOPMENT

Working for a charity can offer a range of unique benefits compared to working for a commercial business. If it is your first time applying for a job at a charity organisation below are some of the notable differences between us and a commercial, corporate organisation:

o SENSE OF PURPOSE: Many people find working for a charity to be more personally fulfilling because they contribute to a cause or mission that aligns with their values. The sense of purpose derived from making a positive impact on society can be a powerful motivator.
o SOCIAL IMPACT: Charities typically focus on addressing social issues, whether it's healthcare, education, poverty, or the environment. Working for a charity allows employees to be part of efforts to create positive social change and improve the lives of others.
o DIVERSE AND INCLUSIVE ENVIRONMENT: Charities often have a strong commitment to diversity and inclusion, reflecting the diverse communities they serve. Employees may find themselves working alongside people with varied backgrounds and perspectives.
o SKILL DEVELOPMENT: Working for a charity may provide opportunities for employees to develop a wide range of skills. With limited resources, employees often take on multiple roles and responsibilities, allowing for skill diversification and professional growth.
o COMMUNITY ENGAGEMENT: Charities are usually deeply connected to the communities they serve. Employees may have the chance to engage directly with beneficiaries, volunteers, and community partners, fostering a strong sense of community and interconnectedness.
o FLEXIBILITY AND PASSION-DRIVEN WORK: While this may not be universally true, some charities offer a more flexible work environment, recognising the passion and commitment of their employees. This can lead to increased job satisfaction and work-life balance.
o POSITIVE WORKPLACE CULTURE: Charities often foster a positive and collaborative workplace culture where employees share a common goal and work together to achieve it. This sense of camaraderie can contribute to a supportive and encouraging work environment.
o YOU ARE NOT MAKING MONEY FOR A BOARD OF DIRECTORS: At Walsingham, any surplus funds generated by the charity goes back into the care of the service users not pay bonuses to directors.
o JOB STABILITY: According to Tori Utley's article for Forbes magazine in 2016, charities are less likely to take risks when expanding, so are less likely to suffer financially compared to companies that focus purely on profit. Many non-profit organisations do not have private owners, and they do not issue stock or pay dividends as rewards.


HEAD OF OPERATIONS AND DEVELOPMENT

Job Title: Field Care Manager

Location: Office Based - Nottingham Office (Mansfield)

Hours: 9am - 5pm, Monday to Friday + On-call duties

Salary: £26,000 - £29,000

Job Summary:

We are seeking a motivated and dedicated Field Care Manager to join our team. The role involves recruiting and placing health care assistants into temporary and permanent positions within community settings, supporting the setup and maintenance of care packages, and ensuring compliance with regulatory requirements.

Key Responsibilities:

• Setup and maintain community care packages, liaising with the Community team and Branch Manager.
• Maintain existing business relationships and actively seek new business opportunities.
• Liaise with clients and staff to ensure efficient staff rotas and contracts.
• Liaise with Case Managers, Solicitors, Social workers to discuss the company's services and to offer a tailored package to suit the clients needs.
• Ensure staff files are up to date and compliant with regulatory requirements.
• Work towards KPIs, targets, and objectives.
• Recruit new staff and conduct interviews as needed.
• Follow CQC requirements and ensure compliance at all times.
• Conduct supervision and appraisals for field staff.
• Communicate effectively with internal and external stakeholders.
• Ensure quality standards are met and issues are addressed promptly.
• Participate in appraisal and objective-setting initiatives.

Key Skills and Qualifications:

• Self-motivation and personal drive.
• Understanding of the Aspire system (desirable)
• Team player with respect for others.
• Excellent communication skills.
• Customer-focused with a "Can Do Attitude".
• Ability to work on own initiative.
• Adaptable to changing working environments.

Due to the nature of this role you will need to have a clean drivers licence and have access to your own transport.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Customer Services Manager

Nottingham

Full time / Permanent

Salary: £45,000 - £50,000 depending on experience

Tate Recruitment is seeking a dedicated Customer Services Manager on behalf of our client.

We are looking for an experienced professional with a passion for delivering excellent customer outcomes. They are seeking a dynamic Customer Services Manager to cultivate a culture of exceptional customer service, drive strategic objectives, and help to elevate customer service standards to new heights.

Key Responsibilities:

• Support and enhance the delivery of customer services across the business.
• Work closely with compliance teams to ensure adherence to company policies.
• Lead and develop a team, ensuring a focus on customer satisfaction and complaint resolution.
• Provide insights and reports on customer service performance and team effectiveness.
• Build inter-departmental relationships, particularly with compliance and underwriting teams, to drive positive customer outcomes.

Skills and Experience:

• 5 years plus of experience in customer services, ideally in financial services or high-cost, short-term lending.
• Strong team management and people development skills.
• Excellent communication and relationship-building abilities.
• A solid understanding of UK financial services and customer service best practices.

This is a fantastic opportunity for someone looking to take their customer service career to the next level in a supportive, forward-thinking environment. If you are ready to make a meaningful impact, we would love to hear from you!

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

JOB TITLE: HEAD OF OPERATIONS AND DEVELOPMENT (SOUTH REGION)

Walsingham Support

We are looking for an energetic and dynamic leader to help transform and grow our care and support services in the South Region if you think that is you, read on...

Work with us and make a real difference to people's lives.

Walsingham Support are a charity that has been enhancing the lives of people with learning disabilities, autistic people and people with complex needs across England and Wales since 1986.

We pride ourselves on putting the people we support at the centre of everything that we do. We do this by delivering specifically tailored support for every individual we work with.

By working with Walsingham Support, you'll be supporting people live their lives to the full. Our people are committed to meeting the evolving needs of people we support and their expectations around how they live.

We reinforce the voices of all those with learning disabilities, autistic people and other complex needs to challenge the status quo, disrupt perceived limitations and influence sector-wide change.

POSITION OVERVIEW - HEAD OF OPERATIONS AND DEVELOPMENT:

As the Head of Operations and Development South Region, you will play a key role in overseeing and optimising the day-to-day functioning of our supported living and residential care services in London and the surrounding area.

You will be responsible for overseeing care and support services across several local authority areas, ensuring excellent quality and full regulatory compliance, driving continuous improvement, managing significant budgets and working closely with the business development team to continue to grow the number of services we operate.

The successful candidate will bring a wealth of experience in social care, along with strong leadership skills and a passion for making a positive impact on the lives of others.

RESPONSIBILITIES OF THIS ROLE:

OPERATIONAL LEADERSHIP:

o As Head of Operations and Development, you will provide strategic leadership to the operations team, setting clear objectives and ensuring the successful execution of day-to-day activities.
o Foster a positive and collaborative work environment, promoting teamwork and effective communication among staff.


QUALITY ASSURANCE:

o Implement and monitor quality assurance measures to uphold the highest standards of care.
o In your role as Head of Operations and Development you will conduct regular audits and assessments to identify areas for improvement and implement corrective actions.


REGULATORY COMPLIANCE:

o Stay up to date with industry regulations and ensure that the organisation complies with all relevant laws and standards.
o Develop and implement policies and procedures to maintain compliance.


RESOURCE MANAGEMENT:

o As a Head of Operations and Development you will effectively manage resources, including staff, and budgets, to ensure optimal operational efficiency.
o Collaborate with HR to recruit, train, and retain a high-performing team.


CLIENT AND STAKEHOLDER RELATIONS:

o Build and maintain strong relationships with the people we support, families, and external stakeholders.
o Address concerns and feedback promptly, working to enhance overall satisfaction scores.


CONTINUOUS IMPROVEMENT:

o As Head of Operations and Development you will identify opportunities for process improvement and innovation to enhance service delivery.
o Implement best practices and keep abreast of industry trends to drive operational excellence.


QUALIFICATIONS - HEAD OF OPERATIONS AND DEVELOPMENT:

o Ideally Level 5 Diploma in Health and Social Care Management
o Proven experience in a leadership role within the social care industry
o Strong knowledge of regulatory requirements and compliance standards
o Excellent communication and interpersonal skills
o Demonstrated ability to lead and inspire a team
o Analytical mindset with a focus on continuous improvement


WE REALLY CARE ABOUT OUR STAFF AND OFFER A WIDE RANGE OF BENEFITS - HEAD OF OPERATIONS AND DEVELOPMENT:

o 33 days annual leave including bank holidays, rising to 43 days depending on length of service.
o Pension scheme contributions.
o Employee Assistance Programme Supplied by Health Assured
o Life assurance equal to three times your salary.
o Bereavement helpline.
o Walsingham Rewards Scheme with extensive discounts on everyday items.
o Exceptional training and continuing professional development opportunities.
o Long service awards.
o Eyecare vouchers.
o Outstanding work bonus payments.
o Recommend a friend bonus of £250.
o Milage paid from your home for work travel


Working arrangements: Hybrid working: home-based but with frequent travel across services in your region.

Head of Operations and Development Salary:

Up to £58,000 per annum

Head of Operations and Development

THE BENEFITS OF WORKING FOR A CHARITY

HEAD OF OPERATIONS AND DEVELOPMENT

Working for a charity can offer a range of unique benefits compared to working for a commercial business. If it is your first time applying for a job at a charity organisation below are some of the notable differences between us and a commercial, corporate organisation:

o SENSE OF PURPOSE: Many people find working for a charity to be more personally fulfilling because they contribute to a cause or mission that aligns with their values. The sense of purpose derived from making a positive impact on society can be a powerful motivator.
o SOCIAL IMPACT: Charities typically focus on addressing social issues, whether it's healthcare, education, poverty, or the environment. Working for a charity allows employees to be part of efforts to create positive social change and improve the lives of others.
o DIVERSE AND INCLUSIVE ENVIRONMENT: Charities often have a strong commitment to diversity and inclusion, reflecting the diverse communities they serve. Employees may find themselves working alongside people with varied backgrounds and perspectives.
o SKILL DEVELOPMENT: Working for a charity may provide opportunities for employees to develop a wide range of skills. With limited resources, employees often take on multiple roles and responsibilities, allowing for skill diversification and professional growth.
o COMMUNITY ENGAGEMENT: Charities are usually deeply connected to the communities they serve. Employees may have the chance to engage directly with beneficiaries, volunteers, and community partners, fostering a strong sense of community and interconnectedness.
o FLEXIBILITY AND PASSION-DRIVEN WORK: While this may not be universally true, some charities offer a more flexible work environment, recognising the passion and commitment of their employees. This can lead to increased job satisfaction and work-life balance.
o POSITIVE WORKPLACE CULTURE: Charities often foster a positive and collaborative workplace culture where employees share a common goal and work together to achieve it. This sense of camaraderie can contribute to a supportive and encouraging work environment.
o YOU ARE NOT MAKING MONEY FOR A BOARD OF DIRECTORS: At Walsingham, any surplus funds generated by the charity goes back into the care of the service users not pay bonuses to directors.
o JOB STABILITY: According to Tori Utley's article for Forbes magazine in 2016, charities are less likely to take risks when expanding, so are less likely to suffer financially compared to companies that focus purely on profit. Many non-profit organisations do not have private owners, and they do not issue stock or pay dividends as rewards.


HEAD OF OPERATIONS AND DEVELOPMENT

Job Title: Field Care Manager

Location: Office Based - Nottingham Office (Mansfield)

Hours: 9am - 5pm, Monday to Friday + On-call duties

Salary: £26,000 - £29,000

Job Summary:

We are seeking a motivated and dedicated Field Care Manager to join our team. The role involves recruiting and placing health care assistants into temporary and permanent positions within community settings, supporting the setup and maintenance of care packages, and ensuring compliance with regulatory requirements.

Key Responsibilities:

• Setup and maintain community care packages, liaising with the Community team and Branch Manager.
• Maintain existing business relationships and actively seek new business opportunities.
• Liaise with clients and staff to ensure efficient staff rotas and contracts.
• Liaise with Case Managers, Solicitors, Social workers to discuss the company's services and to offer a tailored package to suit the clients needs.
• Ensure staff files are up to date and compliant with regulatory requirements.
• Work towards KPIs, targets, and objectives.
• Recruit new staff and conduct interviews as needed.
• Follow CQC requirements and ensure compliance at all times.
• Conduct supervision and appraisals for field staff.
• Communicate effectively with internal and external stakeholders.
• Ensure quality standards are met and issues are addressed promptly.
• Participate in appraisal and objective-setting initiatives.

Key Skills and Qualifications:

• Self-motivation and personal drive.
• Understanding of the Aspire system (desirable)
• Team player with respect for others.
• Excellent communication skills.
• Customer-focused with a "Can Do Attitude".
• Ability to work on own initiative.
• Adaptable to changing working environments.

Benefits:

• Annual leave entitlement of 28 days (including bank holidays).
• Additional day off for your birthday.
• Company pension scheme with 3% contribution from the company.
• Recognition awards for exemplary work ethic, exceeding goals, and surpassing expectations.
• Company-sponsored events
• Performance bonuses based on individual achievements and contributions.

Due to the nature of this role you will need to have a clean drivers licence and have access to your own transport.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

As Care Manager you will have ownership of care packages in Cambridge and surrounding areas, this is an extremely rewarding role as the care we provide allows clients to remain in their own homes and keep as much independence as their condition allows for as long as possible. As the role will include regular travel to visit the clients in your area we require a driver with their own car. Active Care Group has over 25 years of specialist experience in providing high-quality complex care for people in their own homes taking into account not just their clinical needs but the whole person, including their personal, social and emotional needs. Our packages of care are tailored to fit with each person’s care needs, preferences and lifestyle. We also pride ourselves on the fact our care extends beyond the individual to their wider family and friends, as we understand the wider impact complex conditions can have. What you'll be working: 37.5 hours per week, predominantly Monday-Friday 9am-5.30pm, however these hours and days may need to be worked flexibly You must also be willing to be part of an on-call rota on nights/weekends What you'll be doing: Have ownership of care packages in your area Working with the Business Development Manager to review suitable referrals Produce suitable assessment reports for care package for clients Building excellent working relationships with clients, families and external bodies Ensure we are providing client focused high-quality care at all times Support with recruitment and training for Support Workers for care packages in your area Ensure all records are accurate and completed in a timely manner What to look forward to: Salary up to £30,000 per annum which includes on call rota 25 days annual leave, plus your birthday off Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities Active Reward App giving discounts and savings on your weekly shop Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice A Nest Personal Pension account Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials – like going to the dentist or opticians We recognise outstanding Active Behaviours via the Active Awards programme Enhanced Sick & Maternity Pay benefits Refer a Friend Scheme and earn yourself up to £1000 by recommending someone you know ……and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group

Customer Services Manager

Full time / permanent position

Location: Nottingham

Salary: £45,000 - £50,000

Here at Tate Recruitment we are working on behalf of our client who is seeking a dynamic Customer Services Manager to cultivate a culture of exceptional customer service, drive strategic objectives, and help to elevate customer service standards to new heights. This role is suitable for someone who has experience of working within financial services.

Key Responsibilities:

• Assist in the ongoing Customer Service plan, assessing the effectiveness of customer service offerings and processes
• Deliver customer service MI with appropriate analysis to keep senior management informed of key issues.
• Collaborate with the compliance team to ensure adherence to policies and procedures, maintaining a robust customer service framework.
• Regularly report on team performance, customer effectiveness, identified risks, complaint handling, and customer outcomes.
• Lead efforts to enhance employee's understanding of customers and their impact on the business.
• Support and promote the customer services agenda.
• Assist the head of Customer Services in delivering the best possible customer outcomes.
• Guide and mentor junior managers and employees to prioritise effectively, ensuring top-notch customer outcomes.
• Ensure employees can identify and assist vulnerable customers appropriately.
• Build strong inter-department relationships with compliance and underwriting teams, understanding their direct correlation with customer services.

Skills and Experience:

• Experience in high-cost, short-term lending is advantageous.
• Over 5 years of experience in customer services.
• Understanding of UK financial services and/or experience in the financial industry.
• Strong communication skills.
• Proven ability to develop professional relationships and influence colleagues at all levels.
• Effective team management and people development skills, promoting a lead-by-example culture.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

It is an occupational requirement that applications are open to WOMEN ONLY, as permitted under Schedule 9, Part 1, of the Equality Act 2010.

As a member of the Senior Leadership Team (SLT), your role involves contributing to the organisation’s strategic planning, management, and leadership. You’ll help Juno Women’s Aid achieve its vision and mission. Specifically, you’ll be responsible for leading, managing, and ensuring the performance of your teams, aligning them with the organisational strategy and plans.

For further information about the role, please download the Job Description which can be found at the bottom of this page.

When completing an application for one of our vacancies, please use clear examples of how your experience, ability, skills/transferable skills, meet the requirements detailed in the Person Specification.

Please include examples from paid or voluntary work/activities or other 'life' experiences. This information will be used as a basis for shortlisting.

Where you don’t meet the requirements of the post currently, please explain how you intend on doing so, for instance via training and commitment to personal development.

Proud member of the Disability Confident employer scheme

CHANGE AND PROJECT MANAGER - 1 YEAR FIXED TERM CONTRACT

Are you passionate about driving positive change in the social care sector? Do you thrive in dynamic environments where you can make a real difference? If so, we want you to join our team as a Change and Project Manager!

What You'll Do

As our Change and Project Manager, you'll play a pivotal role in leading transformative initiatives across our organisation as part of our Senior Leadership Team.

YOUR RESPONSIBILITIES WILL INCLUDE:

o The Change and Project Manager will be responsible for developing and implementing a change and project management framework, using project management methodologies to support the successful adoption of new processes, systems, and initiatives.
o The Change and Project Manager will collaborate with cross functional teams to lead the successful execution of key projects, including early-stage systems implementations and broader business change.
o The Change and Project Manager will have central oversight of change plans for the organisation to ensure that key change initiatives across the business are progressing in line with our plans and strategy.
o The Change and Project Manager will be responsible for the analysis of end-to-end processes where necessary to identify where optimisation/efficiency can be improved. Documentation of as-is and to-be processes.
o Providing guidance and support to stakeholders at all levels, ensuring buy-in and alignment with organisational goals.


What We're Looking For:

The Change and Project Manager will be the central lead for the planning and delivery of key projects for the organisation, in addition oversight of all change initiatives.

This role is a newly created 12-month fixed term contract and will be responsible for the development of a project management framework, as well as driving forward Walsingham Supports ambitious change agenda.

We're seeking a dynamic individual with a proven track record of driving change in complex environments. The ideal candidate will have:

o Experience of managing projects and change initiatives from concept to successful execution, ideally within the social care or healthcare sector.
o Qualification or accreditation in the use of recognised structured project management methodology (e.g. PRINCE2 / Agile)
o Experience in implementation of systems implementation projects, ideally including early stage system selection and requirements gathering.
o Strong communication and interpersonal skills, with the ability to influence and inspire others.
o Exceptional problem-solving abilities, with a strategic mindset and attention to detail.
o A collaborative approach to teamwork, with the ability to build rapport and establish credibility with diverse stakeholders.
o A passion for making a positive impact and a commitment to excellence in everything you do.


WE REALLY CARE ABOUT OUR STAFF AND OFFER A WIDE RANGE OF BENEFITS TO EACH CHANGE AND PROJECT MANAGER :

o 33 days annual leave (25 days leave + 8 days bank holidays), rising up to 38 days depending on length of service.
o Pension scheme contributions.
o Life assurance equal to three times your salary.
o Bereavement helpline.
o Walsingham Rewards Scheme with extensive discounts on everyday items.
o Exceptional training and continuing professional development opportunities.
o Long service awards.
o Eyecare vouchers.
o Recommend a friend bonus of £250.
o Access to Blue Light Card savings


If you're ready to take on this exciting challenge and help shape the future of social care in the UK, we want to hear from you!

Change and Project Manager

Work with Walsingham and make a real difference to people's lives

CHANGE AND PROJECT MANAGER

Walsingham Support has been operating across England and Wales since 1986. We enhance the lives of people with learning disabilities, autism, brain injuries and other complex needs. We're different because we pride ourselves on putting the people we support at the centre of everything we do. We do this by delivering specifically tailored support for every individual we work with.

At Walsingham Support, our staff teams are the linchpin of our organisation and they are passionate about our ambition. We work in an equal and diverse society in which people with disabilities are citizens in their own right. We support them so that they can reach their own potential. By working with Walsingham Support, you'll be supporting disabled people live their lives to the full.

OUR VISION:

Walsingham Support will grow to become a leader in the social care sector to meet the evolving needs of people we support and the higher expectations they have around how they live.

We will reinforce the voices of all those with learning disabilities, autistic people and other complex needs to challenge the status quo, disrupt perceived limitations and influence sector wide change.

OUR MISSION:

We see the person not the limitations. We work alongside adults with complex needs to fulfil their life aspirations. We employ and develop exceptional people. We are agile, continuously learning as we respond to evolving needs.

OUR VALUES:

People Focused: Whether it is staff or the people we support, we strive for people to live their best lives.

o ONE TEAM: Achieving meaningful outcomes by coming together to create a friendly, proactive and inclusive culture.
o SAY IT AS IT IS: Every voice is heard and respected, we encourage open and transparent communication.
o AMBITIOUS: Determined to be the best in everything we do.


Our values underpin our ambition. As an organisation we are:

o PASSIONATE - People are always at the heart of everything we do.
o SUPPORTIVE - Appreciate our colleagues, recognise achievements and develop our staff.
o PROGRESSIVE - Embrace innovation and positive risk taking.
o GENUINE - Always being open, honest and treat everyone with respect.


When we hire new people, we look for team players who take pride in what they do and adopt a can-do attitude. Each and every member of the team plays a vital role in making a huge difference to individual lives by helping them to reach their full potential. In return, well help you to exceed your career ambitions, aims and aspirations.

Change and Project Manager

THE BENEFITS OF WORKING FOR A CHARITY

CHANGE AND PROJECT MANAGER

Working for a charity can offer a range of unique benefits compared to working for a commercial business. If it is your first time applying for a job at a charity organisation below are some of the notable differences between us and a commercial, corporate organisation:

o SENSE OF PURPOSE: Many people find working for a charity to be more personally fulfilling because they contribute to a cause or mission that aligns with their values. The sense of purpose derived from making a positive impact on society can be a powerful motivator.
o SOCIAL IMPACT: Charities typically focus on addressing social issues, whether it's healthcare, education, poverty, or the environment. Working for a charity allows employees to be part of efforts to create positive social change and improve the lives of others.


o DIVERSE AND INCLUSIVE ENVIRONMENT: Charities often have a strong commitment to diversity and inclusion, reflecting the diverse communities they serve. Employees may find themselves working alongside people with varied backgrounds and perspectives.
o SKILL DEVELOPMENT: Working for a charity may provide opportunities for employees to develop a wide range of skills. With limited resources, employees often take on multiple roles and responsibilities, allowing for skill diversification and professional growth.


o COMMUNITY ENGAGEMENT: Charities are usually deeply connected to the communities they serve. Employees may have the chance to engage directly with beneficiaries, volunteers, and community partners, fostering a strong sense of community and interconnectedness.
o FLEXIBILITY AND PASSION-DRIVEN WORK: While this may not be universally true, some charities offer a more flexible work environment, recognising the passion and commitment of their employees. This can lead to increased job satisfaction and work-life balance.
o POSITIVE WORKPLACE CULTURE: Charities often foster a positive and collaborative workplace culture where employees share a common goal and work together to achieve it. This sense of camaraderie can contribute to a supportive and encouraging work environment.
o YOU ARE NOT MAKING MONEY FOR A BOARD OF DIRECTORS: At Walsingham, any surplus funds generated by the charity goes back into the care of the service users and not to pay bonuses to directors.
o JOB STABILITY: According to Tori Utley's article for Forbes magazine in 2016, charities are less likely to take risks when expanding, so are less likely to suffer financially compared to companies that focus purely on profit. Many non-profit organisations do not have private owners, and they do not issue stock or pay dividends as rewards.


Change and Project Manager

IT SERVICE DESK MANAGER
Location - Nr Beverley
SALARY - Up to £45,000 + Bonus
Your new role
We are working Exclusively with one of the Region\'s most successful Manufacturing Businesses who are looking to invest in a new position for the Company and recruit an IT Service Desk Manager.
The successful candidate will be ultimately responsible for providing the IT Support services to all their Customers across the Group & leading the Support Team
What you\'ll need to succeed
Service Desk Managers or ambitious Service Desk Team Leaders who are looking to move their career to the next level would be considered for this opportunity.
Applications will be considered from candidates who can demonstrate the main requirements listed here:
- Previous experience of coordinating a Service Desk including asset, incident and problem management, offering hands on support to assist with Hardware, Software and Networking.
- Demonstrate strong technical and organisational skills and be able to recognise where processes can be streamlined to ultimately improve the end user experience.
- Continually review and update request handling.
- Track and analyse trends in Service Desk requests
- ITIL Foundation v4 would be ideal.
Technically, candidates need to be able to demonstrate the below key skills;
- Strong technical background with experience in Windows, Linux, and some macOS operating systems, as well as typical software applications (including MS Azure AD and O365, EOL, Teams and SharePoint) and network technologies.
What you\'ll get in return
The role offers a Salary of up to £45,000 + Annual Bonus (10-12%) + Annual Pay Reviews + Excellent Benefits Package.
What you need to do now
If you\'re interested in this role, click \'apply now\' to forward an up-to-date copy of your CV, or call us now.
If this job isn\'t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

IT SERVICE DESK MANAGER
SALARY - £55,000 - £60,000
HYBRID WORKING
EAST YORKSHIRE - REGIONAL ROLE - MULTIPLE OFFICES
Your new role
If you are an IT Helpdesk Manager who has experience of managing a busy service desk and can directly manage 2nd & 3rd Line Engineers - then this may be an opportunity not to be missed!
This is an excellent opportunity for a proactive and customer-focused individual with strong leadership abilities and who must have experience in running a service desk team following ITIL best practices.
What you\'ll need to succeed
The role has 4 Key Elements:
1) Team Management - Inspire, lead, supervise, coach, and develop the IT helpdesk team to deliver exceptional customer service at all times through your own management style.
2) Technical Support - Oversee and prioritise the resolution of technical support requests & continuously review and improve support processes.
3) Incident and Problem Management - Support the IT Director with implementation of best practices for incident and problem management, including identification, investigation, resolution, and root cause analysis
4) Essential key skills and experience - ITIL / Experience of running an IT Support Helpdesk / Demonstrated leadership and team management abilities / Exceptional customer service
What you\'ll get in return
This Senior Management role comes with a Basic salary of between £55,000 - £60,000 + Benefits Package. Based at the Organisations HQ - there is an opportunity to work from Home or other smaller Offices if required. The role is based in East Yorkshire and the successful Candidate must be within commutable distance.
What you need to do now
If you\'re interested in this role, click \'apply now\' to forward an up-to-date copy of your CV, or call us now.
If this job isn\'t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

IT SERVICE DESK MANAGER
Location - Nr Beverley
SALARY - Up to £45,000 + Bonus
Your new role
We are working Exclusively with one of the Region's most successful Manufacturing Businesses who are looking to invest in a new position for the Company and recruit an IT Service Desk Manager.
The successful candidate will be ultimately responsible for providing the IT Support services to all their Customers across the Group & leading the Support Team
What you'll need to succeed
Service Desk Managers or ambitious Service Desk Team Leaders who are looking to move their career to the next level would be considered for this opportunity.
Applications will be considered from candidates who can demonstrate the main requirements listed here:
- Previous experience of coordinating a Service Desk including asset, incident and problem management, offering hands on support to assist with Hardware, Software and Networking.
- Demonstrate strong technical and organisational skills and be able to recognise where processes can be streamlined to ultimately improve the end user experience.
- Continually review and update request handling.
- Track and analyse trends in Service Desk requests
- ITIL Foundation v4 would be ideal.
Technically, candidates need to be able to demonstrate the below key skills;
- Strong technical background with experience in Windows, Linux, and some macOS operating systems, as well as typical software applications (including MS Azure AD and O365, EOL, Teams and SharePoint) and network technologies.
What you'll get in return
The role offers a Salary of up to £45,000 + Annual Bonus (10-12%) + Annual Pay Reviews + Excellent Benefits Package.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk