Total 8 Manager level Customer Service job vacancies in Guildford, GU2 7XX

Job Title: Estates Strategy Delivery Manager Location: Guildford HQ or as agreed with Line Manager Department: Estates & Facilities Salary: Day rate up to £630 Contract Type: Full-time, 37 hours/week Contract Duration: 9 months (with potential to extend up to 12 months) Work Style: Hybrid, with travel across the Surrey Force boundary (must live within a commutable area) About the Role:

We are seeking a highly skilled Estates Strategy Delivery Manager to oversee the delivery of development projects and estates strategy across Surrey and Sussex Police property portfolios. The successful candidate will play a key role in managing projects related to property disposals, refurbishments, new builds, and collaboration with other Blue Light Partners. This role will also involve strategic oversight of the estates masterplan, ensuring cost reduction, efficiency, and innovation in all aspects of project delivery.

Key Responsibilities:

• Deliver designated projects as outlined in the Surrey & Sussex Estates Strategy and Development Masterplan.
• Support the Estates Development & Strategy Manager in identifying suitable sites for maximising asset utilisation, income generation, or capital receipts.
• Manage a professional team to ensure successful delivery of projects in line with the communication strategy and risk management.
• Regularly review procedures to identify efficiencies and improvements.
• Provide strategic input for innovation in building utilisation, focusing on income generation, agile working, and business continuity.
• Manage budgets and financial planning for estate development projects valued at approximately £30m.

Requirements:

Essential Qualifications:

• Extensive experience in estates or construction programme management.
• Full membership of a professional body such as RICS or RIBA.
• Architectural, surveying, construction, or engineering degree or equivalent experience.

Experience and Skills:

• Proven experience in commercial real estate development, ideally in a public sector setting.
• Expertise in estate strategy, project management, risk management, and financial planning.
• Strong leadership and decision-making skills, with experience managing multi-site projects.
• Proficiency with MS Office, Auto-CAD, and project management software.
• Ability to travel to multiple locations across Surrey and Sussex.

If you're ready to contribute to the strategic management of essential public sector property portfolios, apply today via calling Lewis on 01772 208962 or email Lewis.Aashcroft@servicecare.org.uk.

Assistant Service Manager Vacancy - Guildford
Salary: £40,000 Basic OTE £40,000 and company benefits
Working hours: Monday to Friday, 8am - 6pm - full time, permanent position

OC18512

My client is recruiting for an Assistant Service Manager to join their Main Prestige Service Department in the Guildford area. An excellent opportunity for an Assistant Service Manager to join a high performing team. This role suits an Assistant Service Manager seeking a long term position.

Fantastic benefits package that includes:

• Competitive starting salary
• Company pension scheme

Role:

• This position will involve managing the front of house operation in a fast-paced working environment whist working closely with the Aftersales Manager.
• You will be responsible for managing a team of well performing Service Advisors whilst also being heavily involved in providing the highest standards of customer service to every customer.

Requirement:

• The right individual must have previous motor trade experience. We may consider someone from an independent garage who can show the knowledge, confidence and driven manner.
• Have a steady work history
• At least 2 years' experience working within the motor trade / car/Commercial dealership as a senior Service Advisor/Service Team Manager
• Pinnacle or Kerridge experience is preferable but not essential. Having experience with some sort of dealership system.
• Looking for a confident, friendly and professional individual with a strong customer service background and the ability to display strong man management skills.

All applications will be treated with the utmost confidentiality

INDAS

Consultant: Jack Adams

Octane Recruitment is a specialist Automotive / Motor Trade recruitment agency. We deal with all aspects of the motor trade so if you have experienced then we will be keen to have a chat; everything from Car Dealerships, HGV companies, Fleet companies, manufacturers & independent

Job Title: Service Manager
Contract Type: Permanent
Salary: £35,137.71 (£36,358.34 is achieved after 18 months successful performance in the role)
Working Hours: 37.5 Hours Per Week
Working Pattern: Monday to Friday, 9am - 5pm
Location: St Saviours, Guildford

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Service Manager

You will be working from one of our supported services providing motivational leadership to empower and engage your team to deliver an outstanding service that puts customers first with responsibility for the safe operational management of care and support services.

About you

We are looking for someone with:

• Driving licence and access to a car for occasional travel in the area
• Experience of managing a team within a supported housing environment with a vulnerable and diverse group of customers
• Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results
• Ability to listen and communicate clearly, encourage feedback and reflection, empower, motivate and gain improvements
• Have conflict resolution skills and be confident and consistent when making decisions
• Experience of reviewing, monitoring and evaluating outcomes in the delivery of support services
• Competent IT skills, including using databases, producing reports and other communications, and analysing key outcomes data to understand and drive service improvements

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

Assistant Service Manager Vacancy - Guildford
Salary: £40,000 Basic OTE £40,000 and company benefits
Working hours: Monday to Friday, 8am - 6pm - full time, permanent position

OC18512

My client is recruiting for an Assistant Service Manager to join their Main Prestige Service Department in the Guildford area. An excellent opportunity for an Assistant Service Manager to join a high performing team. This role suits an Assistant Service Manager seeking a long term position.

Fantastic benefits package that includes:

• Competitive starting salary
• Company pension scheme

Role:

• This position will involve managing the front of house operation in a fast-paced working environment whist working closely with the Aftersales Manager.
• You will be responsible for managing a team of well performing Service Advisors whilst also being heavily involved in providing the highest standards of customer service to every customer.

Requirement:

• The right individual must have previous motor trade experience. We may consider someone from an independent garage who can show the knowledge, confidence and driven manner.
• Have a steady work history
• At least 2 years' experience working within the motor trade / car/Commercial dealership as a senior Service Advisor/Service Team Manager
• Pinnacle or Kerridge experience is preferable but not essential. Having experience with some sort of dealership system.
• Looking for a confident, friendly and professional individual with a strong customer service background and the ability to display strong man management skills.

All applications will be treated with the utmost confidentiality

INDAS

Consultant: Jack Adams

Octane Recruitment is a specialist Automotive / Motor Trade recruitment agency. We deal with all aspects of the motor trade so if you have experienced then we will be keen to have a chat; everything from Car Dealerships, HGV companies, Fleet companies, manufacturers & independent

The Assistant Specialty Manager will work closely and provide support to the Specialty Manager in the community division .The Assistant Specialty Manager will also work collaboratively within the community management team. A key function of this role will be to manage the service data locally prior to wider submissions and to establish processes to ensure data is robust and fit for local processes. The role will work across our Integrated Urgent Care Team but will have a key focus on Hospital at Home and Urgent Community Response. Key working relationships will include: clinicians, service managers and wider internal and external stakeholders. The post holder will assist with co-ordination of service improvement work to support service transformation and development working with clinicians, and service manager. A key role is the day to day management of all administrative and clerical services within the allocated services. Working closely with the Specialty Manager to ensure that the services meet and achieves national performance indicators; i.e. Urgent community response 2 hour delivery, as well as all quality, activity and financial targets and indicators.

** Customer Support /Account Manager x2 **

IMMEDIATE START

• Salary upto £28k based on exp
• Full time office based role
• Located in Guildford Surrey

We're looking for 2 personable, enthusiastic and hard working Customer Support/Customer Account Manager to join an expanding Sales & Support Team based in Guyildford.

You must be a real hard worker, with a 'never give up' attitude, who is prepared to go the extra mile to support your customers.

This role involves understanding your customer's needs, supporting them with tailored solutions, and ensuring a high level of customer satisfaction.

The ideal candidate will have excellent communication skills, be able to identify growth opportunities within the customer base and have the ability to grow and maintain long-term customer relationships.

Essential Skills

• Enthusiastic, personable nature
• Customer service oriented
• Ability to think laterally under pressure with attention to detail

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

To provide clinical, professional and managerial leadership across community services. To be the service manager for the Adult community services Podiatry Department there may be a requirement to work with additional services. Providing a strong clinical presence. Developing therapists and professional / clinical practice assuring the provision of a safe, effective and evidence based service to patients.

The IT Service Desk Manager role will be to manage and control the service desk and enable and empower the team to achieve their operational and business objectives whilst adhering to operational budgets. whilst maintaining high levels of customer service, and meeting KPI’s. EPUT operates a 24/7 service. The successful candidate will have the opportunity to work remotely and at our two Service Desk locations in Colchester and Thurrock.
• Manage the Service Desk Team and be responsible for the day-to-day delivery of the IT service desk function.
• Provide leadership to the Service Desk team from an escalation point and a management escalation point for strategic and operational decisions.
• responsible for coaching and mentoring Team Leads.
• Lead the day-to-day activities, co-ordination of major Incident issues for the directorate.
• manage the service desk team and instil a customer service culture that excels.
• Manage conflict and mediation both inside the team and between teams/services.
• Liaise directly with the business to ensure that the service desk strategy is aligned to overall business objectives.
• Ensure teams are working within the service level agreement.
• Provide appraisals and 1:1 for Team Leads
• Excellent interpersonal skills ability to communicate effective/verbally and produce good written information.

EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;
• Season Ticket Loans
• NHS discounts for staff
• Excellent Training facilities and opportunities
• Buying and Selling annual leave scheme
• The opportunity to work bank shifts and expand knowledge and experience in other areas
• Salary Sacrifice schemes including lease cars and Cycle to Work
• Day One Flexible Employer

The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment

Join our Staff bank

What is Staff Bank?

Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.

All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.

If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.
• Manage the Service Desk Team and be responsible for the day-to-day delivery of the IT service desk function.
• Take direct responsibility for Team Leader’s, advise and mentor as required.
• Liaise directly with the business to ensure that the service desk strategy is aligned to overall business objectives.
• When required deliver project work to agreed timelines and budget.
• manage the service desk team and instil a customer service culture.
• Manage conflict and mediation both inside the team and between teams/services.
• Provide leadership to the Service Desk team from both a technical escalation points for direct reports and a management escalation point for strategic and operational decisions.
• Manage performance, ensuring agreed SLAs and KPI’s are defined, met, and reported on a regular basis. Identifying Service Improvement Plans where improvement is required.
• Conduct regular service review meetings with other management and business leads.
• The post holder will be responsible for assisting the Head of IT customer Experience and to achieve the KPI’s and SLA’s as defined for the department.
• Produce monthly service performance reports.
• Work with internal IT teams to reduce aged calls.
• Identifying and developing any opportunities to enhance support to the business and customers.
• Work alongside the Escalations Manager to follow up on incidents with users to ensure customer satisfaction.
• To provide leadership and support for projects where required
• Facilitate and support the transition of new services into live support.
• To ensure that for users the IT support function is efficient, effective and adapts to changing circumstances.
• To implement service standards, developing common systems and processes
• To take responsibility for the performance management and development of the team
• Ensure processes are in place for monitoring the quality of interactions with the Service Desk to enable effective performance management and customer satisfaction to insure ITIL standards are met.
• To be aware of, and to adhere to, all Trust policies and procedures.
• To engage fully with the Major Incident and Incident Management processes
• To co-ordinate and organise, the Information Technology Team's "out-of-hours" support capability.
• To make sure that the quality and appropriateness of the Service Desk IVR messages are suitable at all times.
• To maintain an up-to-date awareness of IT technologies and developments. This may involve attending seminars, training events and reading relevant journals and technical documentation.
• Ensure the IT Out of Hours Service is delivered in line with the agreed service levels.
• Address and resolve complex issues escalated by team leaders,
• Responsible for monitoring demand levels and applying escalation plans as required (if possible, before), delays occur.


This advert closes on Wednesday 1 May 2024