Total 30 Manager level Customer Service job vacancies in Exeter, EX1 3ZU

For further information about this role please see the attached job description and person specification.

Job Advert

INTERNAL CANDIDATES ONLY

About LED Group:

LED Group stands as a premier provider of leisure facilities and hospitality venues throughout East Devon, deeply committed to
enhancing community well-being and delivering unforgettable experiences for our patrons. Comprising LED Community Leisure, a
charitable trust overseeing 12 leisure centres, and LED Enterprise, our subsidiary managing three hospitality venues, we take
pride in fostering exceptional customer experiences and promoting health and fitness for all. With a rich array of activities and
programs, LED Group offers exciting opportunities to join a team dedicated to making a positive impact in our communities.

Why Join Us:

Working with LED means being part of a supportive, health-focused community where you’ll have opportunities for personal and
professional growth. This role offers a flexible schedule and the chance to make a real difference in community well-being.

Our Mission: Help people feel better and get more out of life

Our Vision: Creating brilliant leisure experiences and active communities

About the role:

As the Customer Engagement Team Leader, you will effectively lead 13 team members across Exmouth Tennis Centre and Honiton Leisure
Centre to consistently deliver exceptional customer service to every member. You will be responsible for overseeing daily
operations, addressing any issues that arise and supporting team members to achieve their targets and goals. You will collaborate
with centre teams and the Membership & Customer Engagement Manager to develop weekly outbound activity programmes aligned with
company objectives and brand standards.

This is a 9-month fixed term contract to cover maternity leave, which may be extended. The role is full time, but may be covered
as a job share. Please note, the role will commence in January 2025.

You will be based at either Exmouth Tennis Centre or Honiton Leisure Centre, but there may be a requirement to work from the
Support Services office in Woodbury and within both centres, therefore a full driving licence is a requirement for the role.

What You Can Bring to the Role:

You are passionate about customer engagement and leading others to succeed in their roles. You also have practical experience in
delivering exceptional customer service and building positive relationships. You will possess strong communication skills, a
proactive attitude, and a genuine desire to make a difference. As a Customer Engagement Team Leader, you'll play a vital role in
leading a team to ensure that every member feels welcomed, valued, and supported throughout their fitness journey. With your
ability to identify member needs, address enquiries, and promote memberships and programs, you'll contribute to creating a
positive and inclusive environment for all.

How you can excel in this role:

To excel in this role, embrace the opportunity to lead the team to effectively engage with members both by email and over the
phone. Familiarise yourself with the multiple centre’s different facilities, programs, and membership options to assist members
and address enquiries. Adhere to LED's Customer Service Guidelines and maintain professionalism in all interactions. Take
advantage of training opportunities and attend meetings and reviews as required to enhance your skills and knowledge. With a
commitment to delivering exceptional customer service, a positive attitude, and a willingness to go above and beyond, you'll
thrive in our dynamic team environment.

Team benefits:

* Up to 30 Days Annual Leave PLUS Bank Holidays (pro rata)
* Enhanced Sickness Pay Scheme (after probationary period) 5 weeks full pay- 5 weeks half pay increasing with service to a
maximum 13 weeks’ full pay
* Free Gym, Swim & Group Exercise Membership (worth £419.50)
* Staff Perks Discount Card - Up to 20% off at food outlets and lots of other LED Benefits
* My Staff Shop Employee Benefit Scheme – Save money on your shopping, Savings or Mortgages
* Free Bowling for Team Member & their household at Ocean
* Free Soft Play for dependents of Team Members at Ocean
* Employee Assistance Programme & Counselling
* Personal development training
* Flexible Working
* Pension Scheme
* Voluntary Health Cash Plan
* Above & Beyond Award Scheme




We embrace diversity and encourage applications from all members of our community. Your ability to excel in this role is what
matters most to us. Join our team and be part of something brilliant. Apply today!

Please note: 1st interviews will take place on Friday 15th November and 2nd interviews on Monday 18th November.

For further information about this role please see attached the job description and person specification.

Service Manager Vacancy
Location: DExeter
Ref: OC19027
Salary: up to £45,000 basic + Bonus

We are currently recruiting for a Service Manager for our clients main dealer site in the Exeter area.

This is a superb opportunity for a Service Manager to work for a busy and well established main dealer site, working for a strong brand. We can look at Senior Service Advisors or Workshop Controllers looking for that next step in their career.

You will be looking after a busy and professional department where your remit will be to manage all aspects of the department: From day to day running of the Workshop, managing the Technicians / Mechanics to achieve maximum productivity, making sure that the Service Advisors are very customer focused and achieved upselling targets to budget and KPI monitoring.

You will also be working closely with the senior management to ensure that key objectives and strategies are met, we are looking for someone who is constantly looking to improve the department and to exceed targets.

You will be an individual who prides themselves on customer service, works well with the staff to get the best out of the department and someone who will make the department their own. This is a busy department with a strong reputation within the area.

We will look at some from either a prestige or volume background as it's individual and proven qualities that we are looking for.

A proven and solid Aftersales/Service Management background is essential as we need the individual to be of the highest calibre

Main Dealership experience is essential. At least 3 years

Relevant systems experience such as Kerridge, Pinnacle and 1 Link would also be advantageous

INDSR

Octane Recruitment
Jack Adams

Octane Recruitment is a specialist Automotive / Motor Trade recruitment agency. We deal with all aspects of the motor trade so if you have experienced then we will be keen to have a chat.

About The Company
At Salutem Care and Education, we are dedicated to ensuring that the individuals who use our services receive exceptional, empowering support from a team of highly trained and engaged staff in environments that are homely and comfortable. We pride ourselves on being innovative, solution-focused, and committed to achieving the best possible outcomes.

➡️Supportive: We promote opportunities for everyone to reach their full potential.
➡️Ambitious: We strive to provide the best possible outcomes for those who use our services.
➡️Loyal: We put the people we support and our staff at the center of everything we do, delivering on our promises and ensuring our services meet the needs of all stakeholders.
➡️Unique: We offer diverse, innovative services without compromising on quality.
➡️Transparent: We foster a culture of openness, honesty, and mutual respect, continuously learning from our experiences and striving to set the highest standards.
➡️Engaging: We work in partnership with the people we support, our staff, and all stakeholders.
➡️Meaningful: We encourage everyone to lead a meaningful life by being aspirational and offering opportunities.

Why Choose Us? 
✅ Emotional Support: 24/7 Employee Assistance, mental health resources, meditation apps, and bereavement support. 
✅ Medical Support: Free Online GP access, Health Cash Plan, Cancer Cover, and Menopause support. 
✅ Financial Support: Flexible pay with Wagestream, utility bill savings, Money Helper, and Life Assurance. 
✅ Physical Support: Online workouts, Cycle to Work scheme, gym discounts, and National Trust activities. 

Still not Convinced? 
⭐ Top Employer Recognition: Salutem Care and Education is proud to be acknowledged by the Top Employers Institute as one of the UK's top employers. 
⭐ Disability Confident Commitment: We actively create an inclusive workplace for disabled individuals. Our commitment goes beyond compliance, fostering an environment where everyone’s unique talents thrive.  
⭐ Top 50 Inspiring Workplace: Honoured for our commitment to a PeopleFirst culture, integrating culture, purpose, leadership, wellbeing, inclusion, employee voice, and experience. 

About The Role
The role of the Registered Manager encompasses overall operational responsibility for the service or services, ensuring smooth operations, and effective staff allocation and management. You will oversee the delivery of excellent operational services within your area, regularly supervising Deputy Managers, Team Leaders, and/or Senior Support Workers.

Responsibilities
Service Delivery:
Monitor and support person-centered services within your area.
Ensure health and safety of the people we support and staff.
Ensure staff actions support care, protection, well-being, and regulatory compliance.
Staff Supervision:
Supervise and support Deputy Managers, Team Leaders, and Senior Support Workers through recruitment, coaching, and performance management.
Financial Administration:
Manage budgets and staff deployment effectively.
IT and Quality Management:
Use IT systems to manage staff, incidents, quality assurance, training, and occupancy.
External Collaboration:
Work with external agencies to promote the company and increase referrals and placements.
Staff Development:
Enhance staff knowledge and skills through inductions and training.
Continuously improve your own knowledge and practice for service improvement.

Join us at Salutem Care and Education and help create a brighter future for those we care for! 
Apply now and be part of a team that truly values your contribution! 

''

About The Company
At Salutem Care and Education, we are dedicated to ensuring that the individuals who use our services receive exceptional, empowering support from a team of highly trained and engaged staff in environments that are homely and comfortable. We pride ourselves on being innovative, solution-focused, and committed to achieving the best possible outcomes.

➡️Supportive: We promote opportunities for everyone to reach their full potential.
➡️Ambitious: We strive to provide the best possible outcomes for those who use our services.
➡️Loyal: We put the people we support and our staff at the center of everything we do, delivering on our promises and ensuring our services meet the needs of all stakeholders.
➡️Unique: We offer diverse, innovative services without compromising on quality.
➡️Transparent: We foster a culture of openness, honesty, and mutual respect, continuously learning from our experiences and striving to set the highest standards.
➡️Engaging: We work in partnership with the people we support, our staff, and all stakeholders.
➡️Meaningful: We encourage everyone to lead a meaningful life by being aspirational and offering opportunities.

Why Choose Us? 
✅ Emotional Support: 24/7 Employee Assistance, mental health resources, meditation apps, and bereavement support. 
✅ Medical Support: Free Online GP access, Health Cash Plan, Cancer Cover, and Menopause support. 
✅ Financial Support: Flexible pay with Wagestream, utility bill savings, Money Helper, and Life Assurance. 
✅ Physical Support: Online workouts, Cycle to Work scheme, gym discounts, and National Trust activities. 

Still not Convinced? 
⭐ Top Employer Recognition: Salutem Care and Education is proud to be acknowledged by the Top Employers Institute as one of the UK's top employers. 
⭐ Disability Confident Commitment: We actively create an inclusive workplace for disabled individuals. Our commitment goes beyond compliance, fostering an environment where everyone’s unique talents thrive.  
⭐ Top 50 Inspiring Workplace: Honoured for our commitment to a PeopleFirst culture, integrating culture, purpose, leadership, wellbeing, inclusion, employee voice, and experience. 


About The Role
The role of the Registered Manager encompasses overall operational responsibility for the service or services, ensuring smooth operations, and effective staff allocation and management. You will oversee the delivery of excellent operational services within your area, regularly supervising Deputy Managers, Team Leaders, and/or Senior Support Workers.

Responsibilities
Service Delivery:
Monitor and support person-centered services within your area.
Ensure health and safety of the people we support and staff.
Ensure staff actions support care, protection, well-being, and regulatory compliance.
Staff Supervision:
Supervise and support Deputy Managers, Team Leaders, and Senior Support Workers through recruitment, coaching, and performance management.
Financial Administration:
Manage budgets and staff deployment effectively.
IT and Quality Management:
Use IT systems to manage staff, incidents, quality assurance, training, and occupancy.
External Collaboration:
Work with external agencies to promote the company and increase referrals and placements.
Staff Development:
Enhance staff knowledge and skills through inductions and training.
Continuously improve your own knowledge and practice for service improvement.
Join us at Salutem Care and Education and help create a brighter future for those we care for! 
Apply now and be part of a team that truly values your contribution! 

''

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

ABOUT THE ROLEAs Care Home Deputy Manager of a Barchester care home, you'll support the delivery of the quality care we're known for. Working closely with the General Manager and taking on leadership duties in their absence, you can expect to help with everything from ensuring care standards to motivating your team. You'll inspire a multidisciplinary team to make sure they help every resident to enjoy the best possible quality of life. That means leading by example and monitoring standards through regular audits, supervised clinical practice and checking our regulatory compliance. You'll set the highest standards and draw on your skills to develop and deliver strategies that will help you achieve your goals. ABOUT YOUTo join us as a Care Home Deputy Manager you'll need experience in helping residents with different health needs and a successful track record of managing safeguarding investigations and clinical risk assessments. We'll also look for some HR experience, a strong knowledge of sales and marketing and an understanding of budget management. Finally, you'll be compassionate, resilient and determined to deliver quality care in our engaging and energetic environment. REWARDS PACKAGEAs well as a competitive salary, Barchester offers one of the best rewards packages in the care sector. Your generous benefits would include: Free learning and development Automatic enrolment into our profit share scheme A range of holiday, retail and leisure discounts Nurse Mentor and Refer a Friend bonus schemes Offer to pay Tier 2 visa application fee for eligible nurses If you'd like to use your clinical and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding and empowering place to be.

Please refer to the full Job Description and Person specification attached to this advert which will provide further information on this role.

ABOUT THE ROLEAs a Head of Housekeeping at a Barchester care home, you'll help to create the warm and homely surroundings that are so important to delivering quality care and support. Leading a team of housekeeping staff, you'll ensure that every room and living space is maintained to the highest standards. The Head of Housekeeping role demands excellent attention to detail, but we'll also rely on you to motivate everyone in your team to be at their best. Put simply, you'll help to make your care home a shining example of a high quality care environment. ABOUT YOUExperience of housekeeping in a care home, hospital or hotel environment will be very advantageous for the role of Head of Housekeeping. We'll also look for a proven ability to lead and inspire a team. A caring nature and good communication skills are important as you'll often come into contact with other members of staff, residents and their relatives. REWARDS PACKAGEIn return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your attention to detail and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

ABOUT THE ROLEAs a Head of Housekeeping at a Barchester care home, you'll help to create the warm and homely surroundings that are so important to delivering quality care and support. Leading a team of housekeeping staff, you'll ensure that every room and living space is maintained to the highest standards. The Head of Housekeeping role demands excellent attention to detail, but we'll also rely on you to motivate everyone in your team to be at their best. Put simply, you'll help to make your care home a shining example of a high quality care environment. ABOUT YOUExperience of housekeeping in a care home, hospital or hotel environment will be very advantageous for the role of Head of Housekeeping. We'll also look for a proven ability to lead and inspire a team. A caring nature and good communication skills are important as you'll often come into contact with other members of staff, residents and their relatives. REWARDS PACKAGEIn return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your attention to detail and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

Senior Pricing Analyst

The Opportunity:

As the Pricing Manager of this global organising, you will take responsibility for the pricing strategies for 55,000 product lines which are sold worldwide. You will analyse and report on the results of pricing decisions in direct relation to sales using their inhouse business intelligence tool. There will also be some management responsibilities so this role would suit a Senior Pricing Analyst looking for that level of role, or a Pricing Manager seeking a responsible, global role in a fabulous organisation.

The Opportunity:

- Analyse cost price movements and new price/volume opportunities and communicate these to markets across the globe.
- Understanding the impact of pricing on DVP and perform financial evaluation to assess pricing action effectiveness.
- Take ownership of the selling price / DVP per market, vs budget.
- Maintain and regularly update a pricing history database.
- Manage the function of the department and oversee a small team.

You’ll be able to offer:

- Proven experience at a senior level of financial analysis. Experience of Strategic Price Scenario Modelling.
- Strategic thinker with strong business analytic skills sets including strong Excel and data modelling skills.
- Strong Transactional SQL skills.
- Excellent communication (written and oral) and be comfortable presenting to senior management.
- Degree or equivalent qualified Preferably in a financial / statistical related subject.

Company Benefits:

- 25 days paid annual leave + bank holidays
- Company Pension Plan (Salary Sacrifice) - Employer contributions of 6% (with min of 3% employee contributions)
- Life assurance cover 2 x basic salary (rising to 3 x basic salary for company pension scheme members)

- Employee Assistance Programme

- 24/7 Virtual GP
- Will writing – free service through YuLife

- Bupa Critical Illness Plan (80% subsidised by the Company)*
- Company profit share scheme (only for non-bonus related contracts), following 2 years service

Working Hours:
9-5.15 Monday to Friday – Hybrid working available, currently 2 days in the office, 3 from home if required.

Proud member of the Disability Confident employer scheme

About the role
The Guinness Partnership has an exciting new opportunity for an Area Housing Manager (Extra Care) to oversee and monitor the delivery of housing management services in Guinness Extra Care housing across the South West.

You will be leading a team of Extra Care Scheme Managers across the region, ensuring that Guinness deliver a visible, accessible, face to face service to renting customers, shared owners, and homeowners, ensuring the delivery of great customer service. You will work collaboratively with adult social care commissioners and other key stakeholders to ensure that our homes are let in line with targets, as well as ensuring our sites are well maintained and health & safety compliance actions are completed on time.

You will need a full UK driving licence and your own vehicle for this role, as you will be expected to travel between the schemes in Devon, Bristol, Bath, Swindon and Gosport (mileage is paid).

What we're looking for
We are a customer-focussed organisation, we know that how we do things is just as important as what we do. You will not only be highly self-motivated, but you will also have exceptional customer service skills and willingness to go the extra mile, to get the job done.

Essential Experience

• Experience of leading, managing and motivating remote teams in a high-performance culture.
• Experience in delivering exceptional service to a diverse range of customers through others.
• Experience of managing and prioritising resources effectively to meet demand.
• Ability to analyse data and draw conclusions to improve performance.
• Ability to present information in a clear and concise way to senior managers and other stakeholders, to support and influence decision-making.

Essential Qualifications

• Level 5 Institute of Leadership & Management or Level 4 Chartered Institute of Housing, or higher.

Desirable

• Experience of housing, estates and tenancy management policy, practice, and regulation, including H&S.

In return for your hard work, we offer:

• Competitive salary - £44,415 per annum
• Life assurance
• Competitive Pension Scheme (up to 9% on a matched basis)
• Employee Assistance Portal
• Healthcare Cash Back Plan
• Excellent lifestyle benefits portal including cycle to work scheme and fantastic discounts at supermarkets and many other retailers & leisure activities.

If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the role profile.

Closing date: 9am on Tuesday 10th September 2024. Interviews will be held in our Bristol office on Monday 16th September.

About Us

The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Proud member of the Disability Confident employer scheme

About the role
The Guinness Partnership has an exciting new opportunity for an Area Housing Manager (Extra Care) to oversee and monitor the delivery of housing management services in Guinness Extra Care housing across the South West.

You will be leading a team of Extra Care Scheme Managers across the region, ensuring that Guinness deliver a visible, accessible, face to face service to renting customers, shared owners, and homeowners, ensuring the delivery of great customer service. You will work collaboratively with adult social care commissioners and other key stakeholders to ensure that our homes are let in line with targets, as well as ensuring our sites are well maintained and health & safety compliance actions are completed on time.

You will need a full UK driving licence and your own vehicle for this role, as you will be expected to travel between the schemes in Bristol, Bath, Swindon, Gosport and Devon (mileage is paid).

What we're looking for
We are a customer-focussed organisation, we know that how we do things is just as important as what we do. You will not only be highly self-motivated, but you will also have exceptional customer service skills and willingness to go the extra mile, to get the job done.

Essential Experience

• Experience of leading, managing and motivating remote teams in a high-performance culture.
• Experience in delivering exceptional service to a diverse range of customers through others.
• Experience of managing and prioritising resources effectively to meet demand.
• Ability to analyse data and draw conclusions to improve performance.
• Ability to present information in a clear and concise way to senior managers and other stakeholders, to support and influence decision-making.

Essential Qualifications

• Level 5 Institute of Leadership & Management or Level 4 Chartered Institute of Housing, or higher.

Desirable

• Experience of housing, estates and tenancy management policy, practice, and regulation, including H&S.

In return for your hard work, we offer:

• Competitive salary - £44,415 per annum
• Life assurance
• Competitive Pension Scheme (up to 9% on a matched basis)
• Employee Assistance Portal
• Healthcare Cash Back Plan
• Excellent lifestyle benefits portal including cycle to work scheme and fantastic discounts at supermarkets and many other retailers & leisure activities.

If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the role profile.

Closing date: 9am on Tuesday 10th September 2024. Interviews will be held in our Bristol office on Monday 16th September.

INDCARE

About Us

The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Proud member of the Disability Confident employer scheme