Total 351 Manager level Customer Service job vacancies in Bridlington, East Riding of Yorkshire, YO16 4NG

• Plans, organizes, directs and controls the safety and occupational health program covering an extensive geographic area and involving a large variety of regional operations.
• Evaluates the health and safety program’s progress, which includes assessment of current guidelines, procedures, policies, and the training program.
• Plans, organizes and conducts a regional inspection activity.
• Investigates mishaps and fatalities and prepares a chronological narrative of factors contributing to the incident.
• Tests and modifies, as appropriate, various types of protective equipment such as life vests, safety ropes, and safety nets to ensure compliance with applicable safety criteria.

Starting at $117,962 Per Year (GS 13)

We have an exciting opportunity for an Area Manager to join the team in North Yorkshire, South Yorkshire & Humberside, working 37.5 hours a week. This role is offered on a hybrid basis working from home and with regular travel to our local offices.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

* Flexible working options including hybrid working
* 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
* An extra day off for your birthday
* Pension with 5% employer contribution
* Enhanced sick pay allowances, maternity & paternity payments
* High Street, retail, holiday, entertainment & leisure discounts
* Access to our financial wellbeing hub & salary deducted finance
* Employee assistance programme & wellbeing support
* Ongoing training & support with opportunities for career development & progression

About the Role:

As Area Manager you will oversee delivery of high-quality services.
Facilitate consultation across the teams and other key stakeholders to develop new and build on existing good practice, implement and support the strategic direction of the area business plan.

Drive continuous improvement of performance through use of data and other operational information to ensure teams perform to the highest standards at all times.

Help build on and lead external relationships promoting positive working relationships to ensure the best possible support and outcomes is provided to eligible service users.
Ensure we are meeting the needs of our service users to a standard as expected of our commissioners and partners.

As Area Manager, you will develop and maintain effective relationships and formal partnerships across organisations and with key stakeholders, and promote and develop the services of VS. You will be responsible for leading the designated area strategically and ensuring it complies with national service delivery standards and best practice guidelines. You will also represent the charity in an appropriate and professional manner to commissioners, stakeholders, external bodies and the media, whilst acting as a voice for victims to the wider community.
Key responsibilities of the role are to ensure the successful delivery of a high quality, efficient and responsive services to victims, the identification of income growth and partnership opportunities and building relationships with relevant commissioning bodies and other stakeholders. A focus on team development, and the monitoring of performance and quality are key within the role.

Please note that travel across a large area is an essential part of this role and you may be asked to work unsociable hours on occasion. You must be able to attend in person meetings with commissioners and partners across North Yorkshire, South Yorkshire & Humberside, as well as attending offices to meet returning staff.

For more information, please do contact Janina Powell (Deputy Services Director - ).

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Starting at $139,395 Per Year (GS 14)

Service Care Solutions are recruiting a Registered Manager for a Residential Care Home in Selby Yorkshire.

Salary: £55,000 per annum
Hours: 40 hours per week, full-time Monday - Friday

As the Registered Manager, you will play a key role in ensuring the highest standards of care and safety are maintained while supporting a compassionate and effective service. Your responsibilities will include:

• Leading the service to meet and exceed CQC standards, ensuring safety, excellence, and high-quality care across all areas.
• Overseeing the induction, training, and development of new staff, promoting the re-enablement principles to support individuals in maintaining independence.
• Setting clear expectations for staff to ensure consistent service excellence, performance, and knowledge.
• Managing service operations, including planning, work allocation, and maintaining accurate documentation.
• Handling safeguarding issues, complaints, and concerns, ensuring they are addressed promptly and effectively.
• Ensuring compliance with policies, procedures, and regulations, including health and safety, dignity, equality, and confidentiality.
• Using performance data and reports to drive quality improvement and implement recommendations for service growth and efficiency.
• Collaborating with senior managers to develop and maintain the service's continuous improvement plans and risk management processes.
• Promoting the service to referrers, partners, and stakeholders, cultivating effective working relationships to support business growth.
• Leading assessments for new service users, developing and reviewing care plans to meet their goals and outcomes.

The home is a wheelchair-accessible care home located in a peaceful residential area in Selby. We are a dementia-friendly home, providing care for up to 31 individuals in a vibrant and supportive environment. Facilities include 15 ensuite rooms, accessible bathrooms, and areas for outdoor enjoyment.

Qualifications & Experience Required:

• A relevant degree or equivalent qualification (i.e. NVQ 4/5 in Healthcare Management).
• Previous experience as a Registered Manager with strong operational and organisational management skills.
• Experience in leading teams, conducting appraisals and supervisions, managing budgets, and using rostering software.
• A proven track record in achieving full CQC compliance and leading services through inspections.
• Creative problem-solving skills and a passion for delivering high-quality care.
• Highly motivated to ensure the service remains efficient, safe, and of the highest standard.

If you're ready to make a difference in a well-established care home and lead a dedicated team, apply today!

Order of Referral: Applications received up to 11:59p.m. EST on the date in which 75 minimally qualified applications is reached will receive first consideration. Applications received after 11:59p.m. EST on the date in which 75 minimally qualified applications are received may not receive consideration unless otherwise requested by management. Additional applications will be reviewed in one day increments at management request.

This position may be filled as virtual (i.e., the employee may work at a VA facility or VA-leased space other than the facility that is hiring the employee and may telework) and is authorized for telework up to 50%. VA supports the use of telework and filling virtually to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. Telework eligibility and potential duty location may be discussed during the interview process.

Major Duties include, but are not limited to:

• Functions as an advisor, administrator, educator, consultant, and mentor who possesses a wide range of experience and leadership skills.
• Provides leadership and oversight for VACO clinical and administrative operations as directed by the National Program Manager, Purchased Long Term Services and Supports.
• Supports the integration and collaboration of nursing with other professional disciplines and functional areas in the mutual achievement of Veteran-driven and organizational goals.
• Relates effectively with VACO and program healthcare executives, and the community as well as program and service leaders at the network and facility levels.
• Assists the National Program Manager with healthcare operations and the functions and activities expected of them.
• Contributes ideas and recommendations for the establishment and revision of standards of care, policies, and objectives for the enhancement of Veteran care.
• Provides program management of the Skilled Home Care programs and acts to improve the quality and oversight of these programs.
• Coordinating activities related to the planning, development, and execution of all related skilled home care programs, coordinating the general program support work such as collection, compilation, research, and/or tracking of data and program information.
• Advises and provides technical and clinical expertise on overall operations and functions for all Veterans Heath Administration (VHA) Skilled Home Care program activities and collaborates across numerous offices and locations.
• Performs high level administrative or technical program work in support of the program, office, or of the organization.
• Provides leadership in the development, enhancement, and improvement of national standards, policies, and guidelines to improve the effectiveness, quality, and oversight of Skilled Home Care
  programs and for Veterans who require these services.
• Supports national and VISN level activities and field facilities by providing clinical program and policy guidance and assistance with the development of interdisciplinary approaches to the accomplishment of strategic plans and initiatives related to the Skilled Home Care programs.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: Monday - Friday, 8:00 AM - 4:30 PM EST
Telework: Available
Virtual: This position may be filled as virtual (i.e., the employee may work at a VA facility or VA-leased space other than the facility that is hiring the employee and may telework) and is authorized for telework up to 50%. VA supports the use of telework and filling virtually to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. Telework eligibility and potential duty location may be discussed during the interview process.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Starting at $139,300 Per Year (VN 4)

A client within the public sector based in the West Yorkshire is currently recruiting for a Capital Delivery Manager to join their team as soon as possible. The client is offering a full time, permanent position with the ideal candidate having experience of working within the public sector environment.

The Role

Key purpose of the role is to lead and manage land and commercial negotiations for live projects within your function and represent at key partnership meetings.

Key responsibilities will include but not be limited to:

• Provide a source of intelligent lead advice on a wide range of operational, commercial, land and development delivery strategies and approaches.
• Work in partnership with external partners to achieve joint objectives. This to include, but not limited to, ensuring scheme development aligns with partner delivery frameworks and wider local and regional aspirations for economic growth and regeneration.
• Take a leading role in the development of business cases, ensuring alignment with strategies and policies
• Build mutual respect and trust with internal and external colleagues and Delivery Partners, managing the information flows between the directing and delivering levels of the project(s).

The Candidate

To be considered for this role you will require a degree or equivalent minimum BTEC HND/HNC in the field of engineering, construction/project management.

It will be essential to be in experiences in the below:

• Experience of leading and managing land and/or property developments, along with commercial negotiations for either major housing, regeneration or placemaking capital projects.
• Experience of managing commercial contracts and negotiations, which could include property acquisitions, leases, legal security and overage and knowledge of legal complexities of site assembly to bring forward delivery of capital works.
• Ability to negotiate and take a commercial approach to the management of devolved funding to third parties, whilst working partnership to achieve results.

The client is looking to move quickly with this role and as such are offering £48,000 - £54,000 p/a.

How to Apply

If this position sounds of interest, email a copy of your up-to-date CV to amy.dhawan@servicecare.org.uk or call Amy at Service Care Construction on 01772 208967 to discuss the vacancy in more detail.

Also, if this role is not of interest to you, but you are looking for new opportunities, please still get in touch as we cover all construction-related vacancies across the region.

Referral Bonus

If this role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.

A client within the public sector based in West Yorkshire is currently recruiting for a Building Safety Manager to join their team as soon as possible. The client is offering a full time, permanent position with the ideal candidate having experience of working within a data management environment.

WHAT IS THE HEADQUARTERS DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:

Chief Operations Officer

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Senior Manager you will:

• Exercise delegated managerial authority to oversee the overall planning, directing and timely execution of a program, several program segments (each of which is managed through separate subordinate organizational units), or comparable staff functions, including development, assignment, and higher level clearance of goals and objectives for supervisors or managers of subordinate organizational unit or lower organizational levels.
• Approve multi year and longer range work plans developed by the supervisors or managers of subordinate organizational units and subsequently manage the overall work to enhance achievement of the goals and objectives.
• Oversee the revision of long range plans, goals and objectives for the work directed.
• Manage the development of policy changes in response to changes in levels of appropriations or other legislated changes.
• Manage organizational changes throughout the organization directed or major change to the structure and content of the program or program segments directed.
• Exercise discretionary authority to approve the allocation and distribution of funds in the organizations budget.

Starting at $122,198 Per Year (IR 1)

Are you ready to step into a leadership role that truly makes a difference? We're looking for a passionate Service Manager to join a thriving organisation at an exciting time of growth. You'll oversee three mental health services in East Sussex (with Eastbourne as your main base, all services within 20 minutes of each other), supporting 16 clients and leading a team-including two Deputies-to deliver exceptional, person-centered care.

This isn't just a job; it's a chance to shape lives, drive innovation, and grow with a company that's committed to empowering independence and recovery through therapeutic optimism and specialist mental health provision.

What's in it for you?

• Competitive salary: Up to £42,000 per year
• Company pension and health & wellbeing programme
• On-site parking and a referral programme
• A full-time, permanent role (Monday to Friday)
• Exciting career progression opportunities as the company expands

What you'll do:

• Take charge of three supported accommodation services, ensuring the safe and effective delivery of care.
• Lead with confidence, promoting independence and empowering clients to thrive within their communities.
• Oversee budgets and ensure financial performance aligns with company goals.
• Drive quality and compliance through a robust Quality Assurance Framework.
• Build strong client relationships, improving satisfaction and engagement across services.
• Play a key role in shaping the strategic vision and identifying local needs.

What we're looking for:

• A strong, self-motivated leader who thrives on taking initiative.
• Proven experience in managing budgets, compliance, and service quality.
• A background in performance management and service growth.
• Exceptional prioritisation and delegation skills to handle a dynamic environment.
• Experience with supporting individuals with mental health, learning disabilities and / or dual diagnosis

Why join this team?
You'll be part of a company that believes in people-their potential, their recovery, and their right to live independently. With a culture built on therapeutic optimism, this is your opportunity to work in an environment that celebrates individuality, diversity, and inclusivity.

Join now and make your mark during an exciting period of growth, with plenty of opportunities for career progression as the organisation continues to expand its services.

If you're ready to bring your leadership skills, compassion, and drive to a role that changes lives, we'd love to hear from you!

Get in touch today to find out more and take the first step towards an incredible new chapter in your career.

This could be a great opportunity for someone who is a Service Lead, Service Manager, or Care Manager within mental health or learning disabilities.



INDCRE Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.

**PREVIOUS APPLICANTS NEED NOT APPLY**



Title: Customer Account Manager

Contract: Permanent, Full-Time

Hours: 35 hours per week

Persona: Agile (20-40% in office and 3-4 days working from home)

Office Location: West Ham Lane, London or Sale Point, Manchester

Salary: Starting from - £45,762 per annum (London)

£39,969 per annum (Outside London)



Role Profile - Customer Account Manager.pdf



Closing date for completed applications: 3rd December, 2024 at 11:59 pm



**Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated



L&Q’s Future Shape Strategy sets Operational Excellence as a cornerstone of our mission, with a commitment to delivering reliable, repeatable, and consistent services. As we continue to reshape our Income Management Team and ways of working, this is an exciting opportunity for you to join as a Customer Account Manager and help guide our team through the next phase of transformation. You’ll lead and mentor a talented group of Income Management professionals, directly impacting L&Q’s service delivery and our residents’ experience.



You will have experience of leading a professional, customer and performance-focused income recovery and enforcement service that aligns to L&Q’s wider organisational values and performance indicators.



You will be responsible for the day-to-day management of our Customer Account Teams providing expert support, guidance and mentoring to ensure we consistently deliver the right level of service to our residents. You will own complaint resolution and be responsible for working across Teams to ensure we have the right capabilities and capacity in place to meet demand.



Whether driving a consistent ‘One Team’ culture across Income Management, being the face of Income Management to colleagues across L&Q or building relationships with third-party providers, you will need a proven track record of building long lasting effective working relationships with a wide variety of stakeholders. Along with this, you will need to be a great communicator with the ability to convey complex information in a consumable way.



Above all to be great at this job you’ll need to be analytical, a natural problem solver and committed to delivering results.



Additionally, you will need to be passionate, target driven, confident and able to interact positively with our stakeholders. You should have a flair for problem solving and a determination to achieve positive outcomes with an ability to work with, lead and motivate team performance and have a track record of delivering significant change which improves business effectiveness in sustainable ways.



Finally, you will need to be resourceful and organised in your approach and demonstrate an ability to identify risks and prioritise both your own and your Team’s work to meet set deadlines.



If successful, you will report into one of our Regional Income Managers and lead a Team of Income Management professionals across a geographical ‘patch’.



What You'll Bring:

To excel in this role, you'll need:

Income Management Knowledge and Experience: Subject Matter Expert across the arrears lifecycle with knowledge of Housing Law, Landlord and Tenant Act, Welfare Reform and legal procedures and documentation
Management and Leadership: Experience of leading and managing successful multi-disciplinary teams in a fast paced, challenging environment with a proven track record of managing change and motivating teams to consistently achieve KPI’s. Strong team working and team building skills.
Communication and Customer Service: Exceptional communication and customer service skills that live L&Q’s values and set the standard for the Income Management Team. Ability to communicate effectively with internal and external stakeholders using a variety of tools and methodologies
Organisation and Time Management: Self-motivated with excellent organisational skills and able to effectively prioritise their own and their Team’s workload in a pressured environment
Stakeholder Management: Able to work with and communicate with internal and colleagues to drive positive outcomes for residents. Ability to own relationships with external providers ensuring value for money in the goods and services provided. Proven experience of working with and proactively managing stakeholders across a wide range of escalated account types.


L&Q is a large, fast-paced, and passionate organisation with a strong mission to combine its social purpose and commercial drive to create homes and neighbourhoods everyone can be proud of.



We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered.



Looking to leverage your expertise and leadership in a role that directly impacts our residents and team success? Apply today and contribute to our mission!

Proud member of the Disability Confident employer scheme

WHAT IS THE APPEALS (AP) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

The IRS Independent Office of Appeals has career opportunities for you!

Vacancies will be filled in the following specialty areas:
Independent Office of Appeals, Examination Appeals

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Front Line Manager you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

Starting at $122,198 Per Year (IR 4)

The purpose of this role is to provide continuous cover and support throughout the Rennie Grove Peace shop network and / or to work on specific projects as required.

Main duties and responsibilities:

Experience in retail or charity sector.
Strong interpersonal and selling skills.
Excellent customer service and rapport building skills.
Good people management skills.
Hands on leadership skills.
High energy and a passion for the charity.
You are a strong team player, a lover of charity retail, with an immense desire to have a successful career in charity retail. If you are looking for a company that offers support, recognition, coupled with a fun working environment, then this is the role for you

Applications close at midday on 06 December 2024.

Position: Deputy Manager
Location: Castleford
Salary: Starting at £36,270 per annum (plus overtime)
Contract: Permanent, Full-Time

Are you passionate about making a difference in the lives of young people? Do you have the experience and skills to co-lead a children's residential home with excellence? We are seeking a dynamic and qualified Deputy Manager to join our team in Castleford.

Role Overview

As a Deputy Manager, you will work closely with the Registered Manager to deliver exceptional care and support in our newly established children's residential home. This role offers an immediate start following onboarding and notice period completion.

Your key responsibilities will include:

• Co-managing house budgets and ensuring financial efficiency.
• Overseeing staff development and fostering positive outcomes for young people.
• Developing and updating placement plans, risk assessments, and therapeutic parenting strategies.
• Ensuring compliance with Children's Homes Regulations 2015 and Quality Care Standards.
• Participating in the on-call rota and maintaining a high standard of safeguarding practices.

Key Requirements

• Qualifications: Minimum Level 3 Diploma in Children's Residential/Children's Workforce, Level 4 Children, Young People, and Families Practitioner Residential, or a higher related qualification.
• Experience: At least 2 years in a supervisory role within children's residential care.
• Skills: Leadership, organisation, and effective communication.
• Driving Licence: A full UK driving licence is essential.
• Enhanced DBS Check: Required prior to start.

Benefits

• Competitive salary with overtime rates after 201.5 monthly hours.
• Flexible working pattern:

• 3 office-based days (Monday-Friday, 9:00 AM - 5:00 PM).
• 1 24-hour shift (8:00 AM - 11:00 PM, inclusive of sleep-in duties) with a 30-minute handover the following day.

APPLY NOW - Send your CV to John… John.deane@servicecare.org.uk

Why Service Care Solutions?

• A Dedicated consultant specific to your area of work with up to date knowledge on markets and new positions.
• We operate nationwide working with both public and private domains.
• All Compliance paid for including DBS and Social Work registration.
• We operate 3 payrolls per week
• Bring your Job to us bonus of £250
• Refer a friend Bonus of £250

Company Culture
Working with an organisation who value community engagement & wellness of all residents and their staff members. Offering opportunities to further develop your career with access to financial support with training programs & internal development into leadership.
Opportunities available for clinical leaders who are ready for a step up or open for a change, other roles available within the region include: Registered Nurses & Clinical Care Coordinators! Reach out for more information.
About the Role:
As a Clinical Manager you will be working collaboratively within the leadership team within this medium aged care service within a beautiful location of Tasmania.
You will thrive leading your team, providing them with the motivation & continuous development required to be able to perform their duties, whilst ensuring every residents clinical care needs are met & maintained in line with care planning & industry
... Click here to view more detail / apply for Clinical Care Manager

The Ambulatory Care Nurse Manager Nurse provides care and counseling of persons or in the promotion and maintenance of health and prevention of illness and injury based upon the nursing process which includes systematic data gathering, assessment, appropriate nursing judgment, and evaluation of human responses to actual or potential health problems through such services as case finding, health teaching, health counseling; provision of care supportive to or restorative of life and well-being; and executing medical regimens including administering medications and treatments prescribed by a licensed or otherwise legally authorized provider. The nurse's primary commitment is to the patient, whether an individual, family, group, or community (ANA Code of Ethics for Nurses). The registered nurse, as a licensed professional, will be responsible and accountable for his/her practice.

The Ambulatory Care Nurse Manager demonstrates leadership and mastery of practice in delivering efficient, comprehensive, and continuous patient-driven holistic care through active collaboration, communication, and coordination of resources. Ambulatory Care Nurse Manager considers all characteristics of the individual, including gender and role identification, age, life stage, state of health, race, culture, socio-economic status, values and beliefs in order to assist each patient with the improvement of his/her health status to the maximum potential. He/she utilizes core elements of performance including knowledge and active participation in unit/service level quality improvement processes, such as the customer service program. He/she promotes the medical center mission, vision and values; compiles the Equal Employment Opportunity programs, partnerships, customer service standards and Veterans Affairs policies and procedures.

The Ambulatory Care Nurse Manager actively develops and manages collaborative partnerships with physicians and other members of the multi-disciplinary team as a means of providing high-quality, cost effective, and customer focused health care. He/she is ultimately responsible for ensuring suitable and timely training, appraisal/performance development, counseling, scheduling of the unit, coaches staff, effectively manages employee conduct and performance issues, and completes recurrent reports and performance evaluations in a timely manner. The Ambulatory Care Nurse Manager participates in service and medical center committees and task forces to improve nursing standards of practice and patient care, while identifying educational needs to staff and ensuring that those needs are aptly addressed.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: 7:30am - 4:00pm
Compressed/Flexible: Not Available
Telework: Not Available
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorize
EDRP Authorized: Former EDRP participants ineligible to apply for incentive. Contact the EDRP Coordinator for questions/assistance. Learn more
Permanent Change of Station (PCS): Not Authorized
PCS Appraised Value Offer (AVO): Not Authorized if PCS is approved

Starting at $108,598 Per Year (VN 00)

Settlement Support and Community Care | Little Collins Street (HQ) | Maximum Term - Full-time




Full-time maximum term position to 1 November based in Bairnsdale
Annual salary is $70,561 11.5% super
Other benefits include:
Regular performance feedback and performance review process Supportive environment and caring work culture with work/life balance Cultural Diversity Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases Employee Discount Program (Flare) Employee Assistance Program (EAP) Annual Leave Loading of 17.5% Flexible Working Arrangements where it meets operational requirements

About the role

Minimum of a Diploma in Allied Health, Social Work or Registered Nursing or similar field; and Registration to practice as an Enrolled Nurse
Be an energetic and enthusiastic team player and contributor
Ability to successfully manage client case


... Click here to view more detail / apply for Enrolled Nurse/Case Manager My Aged Care