Total 49 Senior Executive level Customer Service job vacancies in Guildford, Surrey, GU2 7YL

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Senior Care Assistant.

The Role


Leading and supervising your shift
Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered
Administering and recording medication
Carrying out risk assessments
Working alongside care assistants to support residents with daily needs, ensuring residents remain as active and independent as possible
Working closely with the leadership team to develop services
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family:


Wagestream - access your wages at any time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care desirable
Be well-organised, IT literate and adept at allocating and delegating work appropriately
Proven ability to lead and supervise others
A good understanding of care planning processes
Be experienced in or happy to undertake training on administering medication
Above all, have a natural ability to help make the lives of others more fulfilling


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours. Click apply now.

We have opportunities for Senior Social Workers to join our new Adolescent Service based in Weybridge, covering the North of Surrey.

The salary range for Senior Social Workers is £51,399 - £54,588 per annum. This is inclusive of a newly created market supplement of £5,000.

We also offer a financial package of up to £6,000 which is payable in 3 instalments across your first 18 months in post.

Our other rewards and benefits include:

• A competitive relocation package of up to £8,000
• We pay your Social Worker England Registration fee
• 28 days annual leave, rising to 30 days after 5 years' service (plus bank holidays)
• Access to our car lease scheme
• Option to buy up to 10 days of additional annual leave
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• 2 paid volunteering days plus 1 team volunteering day per year
• Up to 5 days of carer's leave per year
• Learning and development hub where you can access a wealth of resources
• Paternity, adoption and dependents leave

About us

This is an exciting opportunity to be part of a brand-new Adolescent Service that is being created in Surrey. This new service will bring together a range services for young people including those who go missing, are involved in gang culture and are vulnerable to exploitation, including criminal and sexual exploitation. Our team includes Social Workers and Adolescent Practitioners who are focussed on achieving positive outcomes for young people. We are committed to doing things differently through implementing a brand-new model for working with adolescents, taking into account current research and best practice.

About the role

We are looking for enthusiastic people who want to be part of the journey to help shape services in Surrey for adolescents. You will have support from a range of teams in a central hub to compliment the work that you do. This includes Youth Justice, Missing, Edge of Care and Rapid Response, Intervention Support, Risk and Intelligence and Youth Offer. As part of the latter phase of the safeguarding adolescents model, partnership colleagues from Education, Health, Police and other agencies will join the hubs as part of the commitment towards adolescents services in Surrey.

You will work with skilled, passionate, and supportive Team Managers and colleagues, looking at innovative ways to address adolescent risk outside of the home, building relationships with our families and partners so the voices of our young people are heard.

Shortlisting criteria

We are looking for skilled and passionate adolescent workers who are experienced at working with young people and have the confidence and emotional intelligence to engage others.

To be considered for shortlisting for this position, you application will clearly evidence the following:

• Social workers that have completed their ASYE and are Social Work England registered
• Able to demonstrate skills in supporting adolescents at risk of exploitation, gang culture or other contextual safeguarding risks
• Experience in or willingness to learn about working with young people and an understanding of risk factors for adolescents especially in Surrey
• Capable of working with professionalism and empathy, able to write good quality assessments, implementing contextual plans, delivering interventions and undertaking court work if required

Surrey has both urban and rural areas and social workers will be expected to have a valid driving licence to drive in the UK, access to a vehicle and be willing to travel across a wide geographical area. Reasonable adjustments where needed will be made for successful applicants who have a disability or long-term health condition to enable them to fulfil the requirements of the job.

Our Inclusive Approach

To apply you will need to upload your CV and answer the following questions. (No more than 200 words per question):

• Please tell us what has motivated you to apply for this role?
• Please tell us about the key skills and experience you will be able to bring to this role.
• What in your view, are challenges that young people face today? Please tell us how you see the role supporting with them?

Next Steps

If your application is shortlisted, you will be invited to a short first round virtual interview to explore your answers to the above questions (lasting approx. 15- 20 min), If successful following this, you will be invited for an in person interview, allowing you to meet the team, check out your potential office and get a feel for what your journey might look like.

We are committed to inclusive recruitment. That's why, if you're invited to a face-to-face interview, we'll share the themes of the questions with you in advance. This way, you can prepare and feel comfortable, allowing you to confidently discuss your skills and experiences.

The job advert closes at 23:59 on the 18th November 2024.

An enhanced DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) and the Children's and Adults' Barred List checks will be required for this role.

Our commitment

Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups. We look forward to receiving your application, please click on the apply online button below to submit.

To support/advise clinical staff in the safe management of patients who present with mental health difficulties whilst in the hospital setting. To be responsible for patient assessment, planning of care, implementing and supervising safe and compassionate care, and evaluating the effectiveness of care. You will demonstrate leadership qualities and be open, transparent and trustworthy. As a Trust employee, act with integrity and uphold the values and beliefs of the trust and NMC Code of Conduct.

Senior Residential Childcare Practitioner / Residential Support Worker job vacancy, Caterham, Surrey.

Location: Caterham, Surrey (commutable from Redhill, Coulsdon, Godstone, Warlingham, Oxted, and surrounding areas). Transport: Bus stop a few minutes’ walk away and onsite parking available

Driving Requirement: Car driver or valid driving license essential

Benefits:
Competitive Salary: £14.50 - £16.00 per hour (£30K - £34K per annum)
Full Time, Permanent, 40 Hours Per Week, Day Shifts & Sleep in’s.
Overtime: Possibility of overtime if required
Work-Life Balance: 12-hour shifts with an average of 8 sleep-ins per month
Casual Dress: Enjoy a relaxed dress code
Onsite Facilities: Access to an onsite gym
Company Pension: Secure your future with our company pension plan.
Transport: Bus stop a few minutes’ walk away and onsite parking available
Driving Requirement: Car driver or valid driving license essential

About the Role:
Join their team as a Senior Residential Support Worker in Caterham, Surrey. This is a small, specialised children's residential home catering to young people aged 14-15 with mild emotional and behavioural difficulties (EBD). This role offers a supportive environment with excellent training and development opportunities.

Key Responsibilities:
Foster Positive Environment: Contribute to a nurturing and secure atmosphere to ensure the emotional and personal growth of young people.
Shift Leadership: Lead and plan shifts, ensuring staff deployment meets children's needs and all risk assessments are adhered to.
Activity Engagement: Plan and engage young people in recreational and social activities that are constructive and enriching.
Confidentiality: Maintain strict confidentiality in all aspects of your work.
Team Contribution: Write reports, attend professional meetings, and positively contribute to team meetings.
Health & Safety: Comply with health and safety requirements and report any shortfalls immediately.
Model Best Practices: Demonstrate excellent childcare practices and support new staff through the induction process.
Key Worker Role: Act as a key worker for specific young people, managing casework, report writing, and care plans.
Professional Development: Engage in training and development activities to enhance your skills and knowledge.
Documentation: Utilize designated systems for documenting and tracking the progress of young people.
Resource Management: Use available resources efficiently to meet the needs of young people and maintain cleanliness in living areas.
Leadership: Step into shift lead roles as needed and maintain accurate casework records.

Safeguarding Commitment:
This post is subject to an Enhanced Disclosure check. The company is committed to safeguarding and promoting the welfare of children and young people. As part of the selection process, we will undertake checks to ensure that you do not pose a risk of harm to children and young people.
Be aware of all safeguarding policies and procedures
Report any safeguarding concerns to the Registered Manager or safeguarding leads
Respond immediately to any young person in need
Maintain accurate records of concerns or incidents

Criteria:
Experience: Must have experience working in a children's residential setting.
Qualifications: Level 3 in Health & Social Care (Children) or equivalent.
Passion: Must have the drive and enthusiasm to provide outstanding care to children.

Why Apply?
If you are ready to take the next step in your career or seeking opportunities, please click apply and join a team dedicated to making a difference in young people's lives.

Social Care & Education Jobs are the UK's leading recruitment agency for the Children's Residential Sector. We are proud to be chosen as a recruitment partner for this home. Once you apply, we will answer any questions you may have and guide you throughout the application and interview process.

Senior Residential Childcare Support Worker

Location: Guilford, Surrey

Contract: Full Time, permanent

Starting Salary: Base salary of £28,621.56 with the potential to earn up to £30,301.56 with sleep in shifts

Salary after probation: Base salary of £30,305.60 with the potential to earn up to £31,985.60 with sleep in shifts

Specific Hours: Approx 40 hours per week - shift pattern

Apple Orchard has five homes in Surrey and West Sussex. Each home is set in a rural location and offers a comfortable homely environment for young males aged 13-18 years.

We aim to help young people to develop insight into their experiences in order that they can move on from their often damaged traumatic past. We support them as they take steps to make sense of their lives by providing clear and safe boundaries and achievable goals. This includes positive reinforcement strategies such as reward charts and free time.

Central to our work is the need to provide a high level of nurturing which ensures all the basic needs of the young person are met to the highest standard. This includes providing a home that has a warm and friendly atmosphere where great emphasis is placed on building supportive relationships and positive attachments.

Duties and responsibilities:

• To undertake a lead role in ensuring the care and welfare of each child in the home. As well as ensuring their individual developmental needs as well as enabling them to reach their full potential.
• To plan and prepare activities that meet the young people's needs and stimulates their learning and integration within the home.
• Keep well-informed of legislation, guidelines, policies to ensure the Children's Act, Children's homes regulations and the national minimum standards are met at all times. To be aware of all Ofsted guidance and information in regard to the home.
• To support and lead all Residential Support Workers ensuring all staff comply with policies, procedures and risk assessments.
• To observe and assess young people's progress and keep accurate records of their achievements, behaviour and important events in their lives. To produce and keep up to date a life book for any young person for whom you have key working responsibilities.
• To work with local authorities/ placing authorities to ensure the care the young people receive is outstanding
• To establish and maintain positive working relationships with parents/carers in a way that supports young people's learning and development and values parental involvement where appropriate.
• To be flexible within working practices of the home e.g. to help, where needed, including undertaking domestic tasks within the home, which will include preparation of meals, cleaning, shopping etc.
• Work alongside the Manager and staff team to ensure that the philosophy behind the home is fulfilled as well as raising any concerns to the Registered Manager accordingly.
• To keep clear and legible records regarding the young people. To ensure that entries in records are legible, clearly expressed, non-stigmatising and distinguished as far as possible between fact, opinion and third-party information

Essential skills:

• The ideal candidate would have previous experience of working with teenage boys or challenging behaviour and have a willingness to further develop their skills.
• You must hold a driving licence and have access to a vehicle. Due to the rural location of our services public transport would not be a viable option
• Hold Residential Childcare/Families Practitioner Diploma/Children and Young People's Workforce/NVQ Level 3 in Health & Social Care or equivalent - or be willing to work towards a required qualification
• You would need to be willing to engage the young people in a wide range of activities and support them through their time at Apple Orchard; guiding them towards Independence and Adulthood.
• You will need to be flexible with your working hours and be able to work a mixture of days, evenings and weekends. This role requires shift work although you will have every other weekend off
• You must be able to challenge unacceptable behaviour, provide firm boundaries and provide care which meets the needs of the individual
• Must be able to work as part of a team
• To follow delegated tasks and handovers
• Be able to maintain policies and procedures
• Can communicate effectively both verbally and in writing
• Have the ability to engage and listen

Benefits:

• Company pension
• £35 per sleep in (one per week x 48 weeks)
• Access to our Exchange Employee Discount Scheme
• Access to wellbeing programmes via our Exchange Provision
• Promotion opportunities

Apple Orchard is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. The company is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Successful applicants will be subject to a DBS check at enhanced level if successful for the position.

Senior Residential Childcare Support Worker

Location: Guilford, Surrey

Contract: Full Time, permanent

Starting Salary: Base salary of £28,621.56 with the potential to earn up to £30,301.56 with sleep in shifts

Salary after probation: Base salary of £30,305.60 with the potential to earn up to £31,985.60 with sleep in shifts

Specific Hours: Approx 40 hours per week - shift pattern

Apple Orchard has five homes in Surrey and West Sussex. Each home is set in a rural location and offers a comfortable homely environment for young males aged 13-18 years.

We aim to help young people to develop insight into their experiences in order that they can move on from their often damaged traumatic past. We support them as they take steps to make sense of their lives by providing clear and safe boundaries and achievable goals. This includes positive reinforcement strategies such as reward charts and free time.

Central to our work is the need to provide a high level of nurturing which ensures all the basic needs of the young person are met to the highest standard. This includes providing a home that has a warm and friendly atmosphere where great emphasis is placed on building supportive relationships and positive attachments.

Duties and responsibilities:

• To undertake a lead role in ensuring the care and welfare of each child in the home. As well as ensuring their individual developmental needs as well as enabling them to reach their full potential.
• To plan and prepare activities that meet the young people's needs and stimulates their learning and integration within the home.
• Keep well-informed of legislation, guidelines, policies to ensure the Children's Act, Children's homes regulations and the national minimum standards are met at all times. To be aware of all Ofsted guidance and information in regard to the home.
• To support and lead all Residential Support Workers ensuring all staff comply with policies, procedures and risk assessments.
• To observe and assess young people's progress and keep accurate records of their achievements, behaviour and important events in their lives. To produce and keep up to date a life book for any young person for whom you have key working responsibilities.
• To work with local authorities/ placing authorities to ensure the care the young people receive is outstanding
• To establish and maintain positive working relationships with parents/carers in a way that supports young people's learning and development and values parental involvement where appropriate.
• To be flexible within working practices of the home e.g. to help, where needed, including undertaking domestic tasks within the home, which will include preparation of meals, cleaning, shopping etc.
• Work alongside the Manager and staff team to ensure that the philosophy behind the home is fulfilled as well as raising any concerns to the Registered Manager accordingly.
• To keep clear and legible records regarding the young people. To ensure that entries in records are legible, clearly expressed, non-stigmatising and distinguished as far as possible between fact, opinion and third-party information

Essential skills:

• The ideal candidate would have previous experience of working with teenage boys or challenging behaviour and have a willingness to further develop their skills.
• You must hold a driving licence and have access to a vehicle. Due to the rural location of our services public transport would not be a viable option
• Hold Residential Childcare/Families Practitioner Diploma/Children and Young People's Workforce/NVQ Level 3 in Health & Social Care or equivalent - or be willing to work towards a required qualification
• You would need to be willing to engage the young people in a wide range of activities and support them through their time at Apple Orchard; guiding them towards Independence and Adulthood.
• You will need to be flexible with your working hours and be able to work a mixture of days, evenings and weekends. This role requires shift work although you will have every other weekend off
• You must be able to challenge unacceptable behaviour, provide firm boundaries and provide care which meets the needs of the individual
• Must be able to work as part of a team
• To follow delegated tasks and handovers
• Be able to maintain policies and procedures
• Can communicate effectively both verbally and in writing
• Have the ability to engage and listen

Benefits:

• Company pension
• £35 per sleep in (one per week x 48 weeks)
• Access to our Exchange Employee Discount Scheme
• Access to wellbeing programmes via our Exchange Provision
• Promotion opportunities

Apple Orchard is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. The company is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Successful applicants will be subject to a DBS check at enhanced level if successful for the position.

Package Description: Shift details: At Avery Healthcare we believe in caring for those who care for our residents; We recognise and celebrate our hard-working colleagues, supporting your career developmentwith a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts. We are nowseekingacompassionate,enthusiastic,and dedicatedindividualto join ourfriendly, award-winning team asSeniorCare Assistant. ABOUT THE ROLE Your focus asaSeniorCare Assistant will be tosupportand work alongside the Care team todeliverhigh standardsof personal care, providing a safe, caring, innovative, open,supportive,andinclusiveenvironmentfor residents,visitorsand staff. Other responsibilitieswillinclude: Monitoringthe wellbeing of each resident, being aware of any changeimpactingon care and care plans, ensuring that new needs aremet,and written records are amended to reflect any variation. Beinginvolved in the person-centred care planning process, by implementing,monitoring,and undertaking monthly evaluations. Supporting residents with their medication requirements. Undertakingstaff supervisions and supporting staff with their development where required. Acting as a key point for contact with residents, their relatives and visitors, as well as health and social care professionals involved in their wellbeing, ensuring that any reasonable requests are acted upon, and concerns or complaints are escalated. ABOUT YOU To besuccessfulin your application, youwill live our values of caring,supportive,honest,respectful,and accountable in all that you do. Our ideal candidatemust: Have an NVQ 3 or equivalent in care for care homes. Have 2 years experience working in similar care environment. Have the ability tocommunicate effectively both verbally and in writing. Have a positive attitude to both supporting and nurturing residents and staff. Be responsive and flexible to cover a range of responsibilities. ABOUT AVERY As one of the largestproviders of luxury elderly care homes in the UK, we believe that the later yearsof our residents lives should be as enriching as any other. Our vision of creating meaningful livestogether is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilstestablishing ourselves as the preferred choice forresidents and employees. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK. This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs

This role has a starting salary of £35,730 per annum, based on a 36 hour working week. This is a 12-month fixed term contract/secondment opportunity.

We are excited to be hiring a new Senior Project Support Officer to join our fantastic team. The team is based in Woodhatch Place, Reigate and is supporting the roll out of a large Transformation project that will manage change over the course of one year. The team is dynamic and energetic and no two days will be the same. There will be some opportunities to work from home as well as a requirement to attend some meetings in-person.

Rewards and Benefits

• 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing
• Up to 5 days of carer's leave per year
• Paternity, adoption and dependants leave
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• 2 paid volunteering days plus 1 team volunteering day per year
• Learning and development hub where you can access a wealth of resources

About the Role
As a Senior Project Officer, you will provide project management and administrative support for a multi-disciplinary team, such as scheduling meetings, minute taking, tracking actions and production of reports on the project. Integral to the role will be communication with a broad range of stakeholders both internal and external and collaborative cross-team working with colleagues across Surrey County Council (e.g. IT, HR, Communications) as required.

Working with the Project Manger, you will manage status trackers for successful delivery of the project and oversee documentation to ensure compliance with governance and reporting. There will be regular team meetings and updates where the whole team will be able to work together to contribute to a responsive approach, problem solve issues that arise, manage risks and proactively plan for upcoming stages within the project.

The team will be responsible for successful delivery of a complex transformation project in Surrey. You will be working alongside a Project Manager and other dedicated multi-disciplinary resources including HR and Comms to ensure the project is successfully delivered on time and with exemplary outcomes for the residents of Surrey.

Shortlisting Criteria
To be considered for shortlisting for this position, your application will clearly evidence the following:

• Determined and focused approach to complete a task
• Strong communication and interpersonal skills
• Project management experience
• Research and analytical skills, with a high level of attention to detail
• Excellent written communication skills

The job advert closes at 23:59 on 30/09/2024 with interview dates to be confirmed.

Our Commitment
Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.

ABOUT THE ROLEAs a Senior Care Assistant at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support. Your role will involve supervising and inspiring a team of dedicated Care Assistants alongside the Deputy General Manager. You can also expect to support the clinical team in a specific area, such as medication, assessments, care plans or care reviews. Like everyone here, as a Senior Care Assistant, you'll always respect the dignity and preferences of our residents as well playing your own part in creating an environment that's warm, welcoming and vibrant. ABOUT YOU You should have an NVQ Level 3 or Advanced Diploma in Health & Social Care to join us as a Senior Care Assistant. We'll also need to see that you have specific knowledge of clinical care for the elderly. We're looking for people who are warm-hearted, compassionate and committed to giving each resident individualised care and support. You'll have the opportunity to develop your career through ongoing training opportunities, so there's no limit to how far you can go with us. Many of our Senior Carer Assistants progress into Care Practitioner, Regional Carer or nursing roles. REWARDS PACKAGEIn return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your motivational and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

ABOUT THE ROLE As a Residential Senior Carer at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support. You will be responsible for leading a team of care staff, which will include training, supervisions and delegating duties on shift. You will also support with the administering and ordering of medication, reviewing and updating resident care plans and risk assessment, and liaising with GP's, district nursing teams and resident family members. Like everyone here, as a Residential Senior Care Assistant, you'll always respect the dignity and preferences of our residents as well playing your own part in creating an environment that's warm, welcoming and vibrant. ABOUT YOU The successful candidate will have NVQ Level 3 or Advanced Diploma in Health & Social Care to join us as a Residential Senior Care Assistant. You will have previous experience in a residential care setting along with proven team leadership skills and the ability to make appropriate decisions to support the needs and wellbeing of our Residents. We're looking for people who are warm-hearted, compassionate and committed to giving each resident individualised care and support. You'll have the opportunity to develop your career through ongoing training opportunities, so there's no limit to how far you can go with us. Many of our Senior Carer Assistants progress into Care Practitioners, Care Community Leads or on to nursing pathways. REWARDS PACKAGE In return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your motivational and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

Package Description: Shift: varied At Avery Healthcare we believe in caring for those who care for our residents; We recognise and celebrate our hard-working colleagues, supportingyour careerdevelopmentwith a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts. We are nowseekingacompassionate,enthusiastic, and dedicatedindividualto join our friendly, award-winning team as Senior Care Assistant. ABOUT THE ROLE Your focus as a Senior Care Assistant will be tosupportand work alongside the Care team to deliver high standards of personal care, providing a safe, caring, innovative, open,supportive, andinclusiveenvironment for residents, visitors and staff. Other responsibilitieswillinclude: Monitoringthe wellbeing of each resident, being aware of any changeimpactingon care and care plans, ensuring that new needs aremet,and written records are amended to reflect any variation. Beinginvolved in the person-centred care planning process, by implementing,monitoring,and undertaking monthly evaluations. Supporting residents with their medication requirements. Undertaking staff supervisions and supporting staff with their development where required. Actingas a key point for contact with residents, theirrelativesand visitors, as well as health and social care professionals involved in their wellbeing, ensuring that any reasonable requests are actedupon,and concerns or complaints are escalated. ABOUT YOU To be successful in your application, youwill live our values of caring,supportive,honest, respectful, and accountable in all that you do. Our ideal candidatemust: Have an NVQ 3 or equivalent in care for care homes. Have 2 years experience working in similar care environment. Have the ability tocommunicate effectively both verbally and in writing. Have a positive attitude to both supporting and nurturing residents and staff. Be responsive and flexible to cover a range of responsibilities. ABOUT AVERY As one of the largestproviders of luxury elderly care homes in the UK, we believe that the lateryearsof our residents lives should be as enriching as any other. Our vision of creating meaningful livestogether is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice forresidents and employees. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK. This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

This role has a starting salary of £32,512 per annum, based on a 36-hour working week.

We are delighted to announce we have two vacancies for Senior Social Care Assistant in our Woking Locality Team. The vacancies we have are:

• 1 x full-time permanent position.
• 1 x full time 6-month Fixed Term/Secondment opportunity with effect from 21st October 2024.

For internal staff interested in applying for the Secondment opportunity, please discuss with your Line Manager before you submit your application. We offer agile working and are happy to discuss what it means for this team if you want more information before submitting your application. We would love you to join us as we strive to best support our valued Surrey residents, ensuring no one is left behind. Rewards and Benefits

• 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing
• Up to 5 days of carer's leave per year
• Paternity, adoption and dependants leave
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• 2 paid volunteering days plus 1 team volunteering day per year
• Learning and development hub where you can access a wealth of resources

About the Team We are a caring and committed team serving residents living in Woking who find themselves in need of drawing on care and support. We work with residents who are over 65 who may need care and support, as well as those 65 and younger who have physical disabilities, illness or sensory impairments. The team works closely with carers, family members and partner organisations to enable residents to live their best possible lives, without leaving anyone behind. We are committed to ensuring carers and family members feel supported, given the vital role they perform in the life of those who matter most to them. We are a professional team made up of Social Care and Occupational Therapy Assistants, Social Workers and Occupational Therapists. We are committed to learning and development, at both an individual and team level - this is a priority for us. About the Role As a Senior Social Care Assistant, you will be part of a team and will have access to direction, support and supervision from a qualified Social Worker. You will have frequent direct contact with the public on the phone as well as visiting them in their own home or care setting. Your role will involve a variety of tasks including assessing people's needs and carrying out regular reviews. You will work in partnership with individuals, their carers, professional staff in Surrey County Council and other agencies and service providers in order to support vulnerable adults and their families. You will identify and arrange services that meet their needs and promote independence, choice and control. You will have a caseload, working with individuals who need additional support or guidance in order to identify their needs and carry out risk assessments. You will be involved in supporting safeguarding investigations and attending safeguarding meetings with the support of qualified practitioners. You may work with any combination, or all, of the following care groups: older people; people with physical, sensory, cognitive impairments and people with mental health problems. Shortlisting Criteria To be considered for shortlisting for this position, your application will clearly evidence the following:

• Substantial experience of working directly with people with social care needs, including completing strength-based assessments and visiting them in their own homes or care settings.
• Confidence and competence in working with people with a variety of physical and cognitive impairments.
• Competence in basic IT skills with a willingness to learn how to use a variety of different software systems.

Surrey has both urban and rural areas and locality based social care workers will be expected to have a valid driving licence to drive in the UK, access to a vehicle and be willing to travel across a wide geographical area. Reasonable adjustments where needed will be made for successful applicants who have a disability or long term health condition to enable them to fulfil the requirements of the job. The job advert closes at 23:59 on 22/09/2024 with interview dates to be confirmed. We look forward to receiving your application, please click on the apply online button below to submit. Our Commitment Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.

The starting salary for this full-time, permanent position is £32,512 per annum based on a 36-hour working week.
The office base for the role is Woodhatch Place in Reigate, however the position covers the west of Surrey more widely; this can be discussed further at interview.

Are you interested in making a real difference to a child with a disability and their family? Could you inspire others to do the same? We're looking for a Senior Outreach Support Worker who has passion and dedication to join our fantastic Children with Disabilities Outreach Service and help to ensure that children with disabilities are enabled to reach their full potential.

Rewards and Benefits

• 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service


• Option to buy up to 10 days of additional annual leave


• An extensive Employee Assistance Programme (EAP) to support health and wellbeing


• Up to 5 days of carer's leave per year


• Paternity, adoption and dependants leave


• A generous local government salary related pension


• Lifestyle discounts including gym, travel, shopping and many more


• 2 paid volunteering days plus 1 team volunteering day per year


• Learning and development hub where you can access a wealth of resources

About the Team

The Children with Disabilities Outreach Service is countywide and our aim is to provide a quality assured service as part of the child's care plan, with the overall mission of improving outcomes for disabled children in Surrey. We are now looking to develop our team, predominantly across the West of Surrey and have introduced this senior role to ensure we are able to meet current demand and level of complexity of referrals to our service.

As a service we have significant expertise in supporting children and young people with complex needs, including autistic spectrum conditions, behaviour that challenges, profound and multiple learning disabilities and associated complex health needs. The team is currently made up of the Team Manager, three Coordinators, three Senior Support Workers and a number of experienced Bank staff.

About the Role

In this role you will be supporting children and families in their homes and in their communities, following referrals from Social Workers in the Children with Disabilities Team. Senior Support Workers are matched to support children based on their skills and experience, ensuring we provide a consistent service that is specially tailored both to the child's care plan and your strengths.

We offer flexible hours of support which includes (but is not limited to): before and after school, weekends, school holidays and some office hours included during the day.

The Senior role is very varied but on a day-to-day basis you will be involved in the following:

• Both hands-on work in the community and office-based work


• Providing support and direction to junior and new members of the team


• Assisting the Coordinators in the smooth running of the service


• Partnership work with other professionals


• Supporting the service to meet the essential standards of the Care Quality Commission

This is a challenging but genuinely rewarding career where you will play a key role in supporting children to reach their full potential. We will ensure that you receive a comprehensive training package and support, including regular supervision to make sure you feel confident and competent in your role.

Shortlisting Criteria

To be considered for shortlisting for this position, your application will need to clearly evidence:

• NVQ Level 3 Diploma in Children and Young People, Workforce Diploma Social Care Pathway or similar qualification


• Good written English and verbal communication skills


• Experience of working with children with disabilities, complex health needs and behaviours that challenge


• PBS Practitioner, or willingness to work towards this qualification


• Competent IT ability including MS Office and database management


• Ability to plan and prioritise workload in the context of conflicting priorities


• Ability to work effectively and flexibly as part of a team

Surrey has both urban and rural areas and Outreach Workers will be expected to have a valid driving licence to drive in the UK, access to a vehicle and be willing to travel across a wide geographical area. Reasonable adjustments where needed will be made for successful applicants who have a disability or long term health condition to enable them to fulfil the requirements of the job.


The job advert closes at 23:59 on 22nd September 2024 with interviews to follow.

We look forward to receiving your application, please click on the apply online button below to submit.

An enhanced DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) and the Children's and Adults' Barred List checks will be required for this role.


Our Commitment

Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where:

• The candidate has evidenced the minimum criteria for the role through their application


• The candidate has chosen to share that they have a disability on the application form

Graduate Customer Service Executive x 2

IMMEDIATE START AND INTERVIEWS

• £25k-£30k+ Annual Bonus
• Full support and Training will be provided
• Guildford Based
• Hybrid working

Our client based in Guildford, is seeking 2 experienced Customer Service Executives to join an expanding team.

You'll play a vital role in supporting customers throughout their entire journey, ensuring timely and high-quality service delivery. This includes managing customer portfolios (excluding sales) from onboarding to completion.

The role demands a fast-paced environment. You'll quickly become familiar with our operational platforms, understand and follow internal processes, and take ownership of customer needs. Problem-solving skills and a "can-do" attitude are essential to overcome challenges and achieve positive outcomes.

About the candidate:

• You have a keen eye for detail, are analytical, and maintain accuracy under pressure.
• You are a self-starter
• You are a hardworking, reliable individual with a proven track record of delivering high-quality customer service
• You possess a "can-do" attitude and are willing to go the extra mile for customers.
• You demonstrate excellent communication, interpersonal, and organizational/time management skills
• You possess strong self-discipline, critical thinking skills, and a problem-solving mindset.
• You thrive in a collaborative environment and can effectively communicate with remote colleagues
• You are proficient in Microsoft Office Suite (Excel, Word, Outlook)

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Service Care Solutions is seeking a Senior Planning Officer to manage a diverse workload of planning applications, present cases to the Planning Committee, and defend decisions on appeal. You'll provide professional advice on pre-application proposals and general planning queries.

This role also involves handling larger, more complex applications, supervising junior staff, and deputizing for the team manager when needed.

Key Responsibilities:

1. Pre-Application Advice:

   • Offer guidance on development proposals, aligning with national planning policies.

2. Application Management:

   • Oversee a caseload from consultation to final recommendations, meeting quality standards and deadlines.

3. Appeals:

   • Prepare and present cases during appeals, adhering to Planning Inspectorate standards.

4. Query Response:

   • Address planning-related inquiries from the public and team members promptly.

5. Records Maintenance:

   • Keep records accurate and up-to-date per service standards.

6. Committee and Meeting Participation:

   • Provide professional advice at Planning Committee and stakeholder meetings.

7. Team Collaboration:

   • Work with other teams to ensure high-quality service delivery.

8. Supervision:

   • Mentor and supervise junior planning staff.

9. Deputizing:

   • Step in for the team manager as required.

Qualifications & Experience:

• Experience in planning
• Good understanding of national planning policies.
• Proven ability to handle complex cases and supervise staff.

If you have any questions, do not hesitate to contact Hona on 01772 208967 or email hona.bzowska@servicecare.org.uk