Total 40 Junior Executive level Customer Service job vacancies in Fort Worth, Texas

Major duties include:

• Program administration and clerical needs of the Nurse Education Program, i.e. Basic Life Support/Advanced Cardiac Life Support Program (BLS/ACLS), Nurse Call, Safe Patient Handling Program, and the nursing educational needs for the El Paso VA.
• Responsible for the coordination of administrative duties for the Nurse Education Program in an effort to guarantee the primary goal of optimally ensuring the certification of all the BLS for Healthcare Providers, BLS for Heart Saver and Advanced Cardiac Life Support is obtained.
• Coordinates course for Basic Life Support (BLS) Certification; scheduling the classes, managing instructor and participant schedules, obtaining required supplies, and distributing required materials for the courses.
• Orders and maintains an adequate supply of training resources (e.g. space, textbooks, equipment and supplies)
• Responsibility for managing the Nursing & Patient Care Services Website, uploading documents and updating material on the internet.
• Responsible for recording committee minutes, ordering office/medical supplies, placing work orders, and assisting with filing and record-keeping.
• Serves as the initial point of contact via phone, or face to face encounter, using accepted, first-rate customer service techniques.
• Responsible for fostering and maintaining good public relations which requires a considerable amount of tact, diplomacy and a genuine concern for BLS instructors, veterans and VA staff and their problems.
• Receives phone calls and determines the nature of their needs, questions or complaints and answers questions, provides information, if appropriate or refers them to the Nurse Educator, or re-directs the call as needed.
• Organizes and coordinates obtaining education material for in-servicing employees.
• Monitors resource levels of all office supplies and utilizes them prudently.
• Attends staff meetings, prepares meeting agendas, reports, and minutes.
• Utilizes the TMS system as a Tracking System to ensure that all employees who are required to be BLS, Heart Saver, or ACLS certified are up to date.
• Assists with responsibility for serving on various committees and performing other administrative duties, such as recordkeeping, filing, tracking, data gathering, coordination, and documentation in support of and in an effort to extend the ability of the Nurse Educational Program.
• Will use Microsoft Word, Excel, PowerPoint and Outlook to coordinate and schedule certification courses, other nurse education activities/programs, and meetings.
• Edits and composes letters and reports for the nurse education program.
• Processes incoming and outgoing material.
• Researches medical references and retrieves appropriate information.

• Perform the full range of receptionist, record keeping and miscellaneous clerical duties within the dental clinic.
• Enter, manipulate and/or retrieve information and data from automated systems.
• Maintain and monitor patient appointment schedules for the clinic/practice.
• Receive patients and visitors as the initial point of contact, in person or telephonically.
• Obtain identifying information and determine the nature of the visit/call.

• Provides administrative services support to the Branch OIC/NCOIC and other team members.
• Assists the OIC/NCOIC in submission of requests for equipment to the RMD/Contracting Office.
• Prepares the annual branch travel budget.
• Makes travel arrangements using the Defense Travel System.
• Reviews travel authorizations and vouchers for the activity for accuracy prior to approval.
• Responsible for maintenance of records and files, utilizing a variety of office automation applications.

• Prepare and proofread completed correspondence for accuracy, spelling, grammar, formatting, and proper syntax.
• Utilize software programs to prepare spreadsheets, edit databases, process word documents, etc.
• Scheduling meetings, appointments, and conferences.
• Coordinate travel arrangements, to include travel orders, developing itineraries, scheduling appointments for passport and visa procurement, etc.
• Prepare requests and authorizations for Department of Defense (DoD) personnel business travel in Defense Travel System (DTS).

• Provide administrative technical and clerical support to the division chief and subordinate supervisors/work leaders within the division.
• Prepares a variety of reports, composing and/or editing data submitted by functional personnel.
• Serves as Credit Card holder, utilizing all resources available in order to purchase products for the organization in a timely and cost-effective manner.
• Type all different correspondence keeping abreast of new, revised, or amended procedures for such matters as preparation and processing of correspondence, reports, forms, and security/privacy act procedures.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

The MEDVAMC Diagnostic & Therapeutic Care Line is a complex, teaching department providing comprehensive care ranging from routine imaging exams to complex interventional radiology procedures. The Medical Support Assistant (Advanced) performs duties related to the receipt, intake, indexing, and otherwise processing Veteran health and Care Line operational administrative information. The primary duties of the Advanced Medical Support Assistant may include but are not limited to:

• Works collaboratively in an interdisciplinary coordinated care delivery model staffed by Radiologists, Physician Assistants, Nursing staff, DRT's, Health Techs and other MSAs to provide comprehensive imaging services to eligible Veterans.
• Coordinates with the patient care team to optimize patient access to care.
• Develops and maintains effective and efficient communication with patients, the care team, other MEDVAMC departments, Community Based Outpatient Clinics (CBOC's), outside/other VA medical centers, and other agencies to coordinate care, responding to Veteran or Veteran designee phone calls.
• Notifies patients of provider decisions/recommendations regarding their imaging orders and completion of those orders.
• Scans patient care information into the electronic medical record.
• Schedules via negotiated appointments with patients corresponding to availability of the imaging clinic appointments.
• Adjusts the flow and sequencing of the work to meet team and patient needs.
• Monitors pre-appointment requirements to assure readiness for patient visit/procedure (e.g. CT Abdomen prep or Ultrasound abdomen/pelvis studies).
• Completes follow up assignments.
• Participates in and independently follows up on team huddle decisions by sharing information and collaborating with the team to assure continuity of care.
• Evaluates patient information and clinic schedule lists to determine whether patient's imaging needs have been fulfilled and expired orders have been discontinued (all pending orders are scheduled or completed at the time of appointment).
• Trains other MSAs who have not achieved the Advanced MSA level.
• Assures that patient appointments are scheduled and managed appropriately according to the most current MEDVAMC Medical Center Policy Memorandum.
• Enters clinical appointment in the EWL (Electronic Wait List) as necessary.
• Ensures that the patient is informed of the place and time of each appointment.
• Ensures that workload is properly credited.
• Schedules and coordinates appointment, and changes scheduled appointments, utilizing the Vista Scheduling Enhancements (VSE), Veterans Information Systems and Technology Architecture (VISTA), and the use of the Computerized Patient Record System (CPRS).
• Provides preparatory instructions to patients.
• Handles paperwork for clinic "walk-ins" appropriately to assure that appointments are made, and encounters are completed.
• Processes no-show patients and referrals per clinic policy.

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo
Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

Duties include, but are not limited to:

• Providing specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model
• Work involving specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources
• Recommending changes to existing clinic procedures based on current administrative guidelines
• Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model
• Coordinating with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics, and adjusts as necessary
• Developing/maintaining effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; prepare correspondence to notify patients of normal lab results; manage a system for follow-up care such as consults, tests, etc.)
• Processing incoming patients
• Secure messaging through MyHealthyVet
• Coordinating with care team as appropriate
• Participating in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team
• Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs
• Identifying incomplete encounters and communicates findings to providers
• Assisting the team to reinforce the plan of care and self-help solutions

• Ensure that documents received are complete, accurate, and properly filed.
• Receive, log, and file reports and other documents including contract documents, submittals, inspection reports, correspondence with contractors, and project closeout documents.
• Maintain records in accordance with established procedures.
• Work with internal and external customers to ensure that all project documents are received and accessible.

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo
Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

Duties include, but are not limited to:

• Responsible for answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
• Handling complex incoming calls from several sources and performing duties that include, but are not limited to: scheduling, canceling, rescheduling patient appointments and/or consults; the receipt, intake, and indexing of health and administrative information.
• Participating in huddles with other MSAs and/or clinical staff to determine the daily needs of the service.
• Routinely communicating with physicians, case managers and other allied health care professional staff using sound interpersonal skills and is constantly aware of the sensitive information that is being communicated.

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo
Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

Duties include, but are not limited to:

• Responsible for answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
• Handling complex incoming calls from several sources and performing duties that include, but are not limited to: scheduling, canceling, rescheduling patient appointments and/or consults; the receipt, intake, and indexing of health and administrative information.
• Participating in huddles with other MSAs and/or clinical staff to determine the daily needs of the service.
• Routinely communicating with physicians, case managers and other allied health care professional staff using sound interpersonal skills and is constantly aware of the sensitive information that is being communicated.

• Utilize supply and logistic support systems for standard requisitioning, stock, storing, records and issuing procedures.
• Verify and record serial numbers upon receipt of goods, bar codes items.
• Assure school support requirements are prepared, edited, and submitted to the Area Director's office for the purchase of supplies and equipment.
• Serve as property custodian maintaining a perpetual inventory of non-expendable property and supply records for durable items in the school.
• Assist Area and District personnel with physical security inspections to ensure adequate security measures are in place and adhered to.
• Assure all supply transactions are recorded in an automated system and that copies of documents are file appropriately to maintain an adequate automated and hard-copy audit trail.
• Set or revise stock levels for authorized items available through the supply system.
• Assist in monitoring the school safety and security programs to ensure compliance with program requirements of DoDEA and the supporting military installation.

• Utilize supply and logistic support systems for standard requisitioning, stock, storing, records and issuing procedures.
• Verify and record serial numbers upon receipt of goods, bar codes items.
• Assure school support requirements are prepared, edited, and submitted to the Area Director's office for the purchase of supplies and equipment.
• Serve as property custodian maintaining a perpetual inventory of non-expendable property and supply records for durable items in the school.
• Assist Area and District personnel with physical security inspections to ensure adequate security measures are in place and adhered to.
• Assure all supply transactions are recorded in an automated system and that copies of documents are file appropriately to maintain an adequate automated and hard-copy audit trail.
• Set or revise stock levels for authorized items available through the supply system.
• Assist in monitoring the school safety and security programs to ensure compliance with program requirements of DoDEA and the supporting military installation.

• Advise senior staff regarding technical military and/or civilian annual evaluations and awards.
• Work efficiently to resolve conflicts and provide alternative means as needed.
• Process various personnel actions for military personnel using an automated Human Resource database.
• Prepare written correspondence (read ahead, briefing charts, etc.) for the Command Group.
• Prepare administrative Standing Operating Procedures (SOP), develop internal policies, procedures and ensures compliance through contact with Brigade staff members.
• Coordinate travel arrangements and process travel documents using an automated travel system for the organization.
• Check office information systems daily for incoming documents to ensure proper dissemination is made or action taken, as required.

WHAT IS THE TAXPAYER SERVICES (TS)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

This cadre provides for the advance identification and utilization of a cadre of well qualified and highly motivated employees to fill temporary non-bargaining unit management assistant positions. As a Management & Program Assistant Cadre, you will be responsible for: Following are the duties of this position at the full working level. If you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and will receive training to help you grow in this position.

• Identifies potential and actual problems and probable causes. Researches a variety of issues, gathers pertinent statistics or information, reports findings to higher level employee, and may recommend corrective action for aspects of a program or function.
• Monitors, reviews, and evaluates operations and interrelationships with other functions regarding workflow, work redundancy, or systemic problems and report findings to higher level employee(s).
• Verifies completeness and accuracy of controls to ensure compliance with established procedures and formats.
• Revises procedures, controls, etc., as instructed by analyst(s) or comparable positions.
• Drafts memoranda, preliminary reports, and charts showing findings or recommendations.

• Receive patients, visitors, and telephone calls; refers calls to appropriate staff; escorts patients into treatment areas, as needed.
• Answers routine medical, personnel, and administrative inquiries; and confirms eligibility; maintains patient logs.
• Retrieve and file medical records.
• Type correspondence, memorandums, and reports. Ensure proper format, spelling, punctuation, and medical terminology is used in all correspondence and record documentation.