Total 138 Others level Customer Service job vacancies in NW1 4NR

The role of Service Designer is to support this type of complex change by bringing energy, expertise, and empathy to bear in the development, execution, and management of innovation projects.



In this role you will be responsible for realigning end-to-end services across care pathways, providing a sustainable foundation for the future and helping realise a revolution of the service through new clinical technologies.


As a service designer you will work as part of a multidisciplinary agile team to design services for donors, families, the patients of North West London. This will include services and products across both digital and offline channels.



The role also includes active participation in the development and culture of ICHP as an organisation, sharing responsibility for making ICHP a great place to work, and taking a specific managerial responsibility for the development of colleagues.
• • Simultaneously lead on several external projects and provide input / advice to several others.
• Play a significant role in clarifying the problem that our work is trying to solve from a design perspective. Support partners to reflect productively on what they are wanting to address and why.
• Responsible for: • Ensuring services align with service strategic direction, design principles and user needs
• Leading the co-creation and iteration of design artefacts
• Developing service proposition(s) and service maps to align the delivery team
• Championing the use and value of human centred design tools and techniques throughout the organisation (including but not limited to user research, service mapping, ideation, co-design, prototyping and storyboarding)
• Designing, leading, and facilitating co-design workshops with wide range of stakeholders including end users


Essential requirements
• Experience of applying service design methodologies
• Extensive further experience gained through on the job training in user-centred design disciplines
• Knowledge and experience of Microsoft Office products
• Strong understanding of how digital economy is changing user behaviour and public sector landscape
• Experience applying technical knowledge and experience to create or design workable prototypes, both programs and physical outputs
• Ability to understand users, identify who they are and what their needs are and use these to design approaches or services to meet these needs.

Imperial College Health Partners is a partnership organisation bringing together NHS providers of healthcare services, clinical commissioning groups and leading universities across North West London. We have been designated by NHS England as the Health Innovation (HIN) for North West London, and we are one of 15 HINs across England which make up The Health Innovation Network.

We were created by the NHS to support complex change across the health and care sector – innovating and collaborating for a healthier population.

The NWL Research & Innovation Board has established that, to have more impact through innovation, the work we undertake together needs to focus on a smaller number of priorities. This defined and deliberate portfolio of innovation projects are known as the NWL Missions. These have been identified as:
• Optimising care of long-term conditions (starting with CVD)
• Ensuring the right care setting to reduce harm (starting with the acute pathway)
• Supporting children and young people’s mental health.

As the innovation arm of the NW London ICS, ICHP has been commissioned to facilitate the coordination and collaboration of this Mission-led model.

For more information please visitwww.imperialcollegehealthpartners.com
Scoping and planning
• You play a lead role in the development of project plans, ensuring that the work we do is directly related to solving / resolving the problem we are trying to address, within the available timeframe and resource envelop.
• You proactively look within the organisation for examples of similar projects we have undertaken, and involve colleagues (and external specialists) who have expertise in this area of work; and you consider the range of skills in the organisation to make proposals about the team resources required to undertake the work successfully.
• You determine the planning of appropriate tasks within the project, giving consideration to a wide range of complex activities, including stakeholder management, clinical expert groups and project governance groups; and you make informed judgements about the phasing and feasibility of tasks given decision-points, governance meetings and project resources
• You apply recognised methods of project planning and documentation, providing support to others; and you regularly check back to see that the scope and plan remains relevant for the work being undertaken, proposing options where this needs to be reviewed.
Research and analysis
• You are responsible for selecting appropriate methods of research to address the defined problem / client need, giving consideration to qualitative and quantitative methods; and making recommendations about the most suitable and feasible approach given practical constraints of time and resources. You will involve domain experts from within ICHP’s various skills centres.
• You are responsible for ensuring that research approaches are appropriately rigorous and systematic (i.e. proportionate to the scope of the task), and that it incorporates processes to review best practice and horizon scanning where relevant
• You will ensure that research and analysis findings and conclusions undergo relevant quality checks and quality assurance, finding collaborative and constructive ways to help build conversations about the interpretation of evidence within a project (e.g. by setting up and participating in internal review sessions).
• You are responsible for finding clear and compelling ways to present analysis to a wide variety of stakeholders (and supporting others to do the same) – using appropriate formats, such as written documents or graphical representations. Your analysis will ensure that what is described is directly and explicitly relevant to the project problem definition, and able to inform action.
Delivery, project management and resource management

• You are responsible for the delivery of several defined areas within a project or programme, coordinating your own work and that of others, and ensuring quality standards are met and that work is delivered in a cost-effective way, working with colleagues to adjust plans as required
• You are responsible for keeping an overview of the project and ensuring that progress on your own tasks, and those of others, are visible and on track; and that appropriate team conversations happen, and action is taken, where the project is off-track.
• You are responsible for the development of systems to manage and report on the progress of the project to key groups (such as a programme board), supporting colleagues to keep plans up to date; and you will ensure that timely and clear updates are available to members / clients, as required.
• You seek to apply recognised methods of project management and documentation, providing support to others; and you actively consider project risks and issues, taking action to mitigate and escalate, as required.
• You support in providing guidance and management on the procurement of identified products, equipment, services and facilities – relevant to a project – placing orders and signing invoices where mandated, keeping mindful of budget limitations; and you act in a way that is compliant with Standing Orders and Standing Financial Instructions in the discharge of budget management responsibilities.
Reflecting and learning

• You participate in structured processes of learning and skills development through the core skills centre teaching sessions, and you actively seek to put these into practice in project work.
• You participate in formal and informal processes of reflection and learning at the end of projects; and you recognise and celebrate successes as well as identifying opportunities for improvement.
• You play a significant role in documenting and sharing lessons learnt related to your specialism, and actively contribute to the development / refinement of methods of practice, showing thought leadership in some defined areas.
Communications and stakeholder engagement

· You are responsible for engaging constructively with a wide range of internal and external stakeholders on a range of complex issues. You will be able to build key relationships and maintain networks internally and externally to ensure the delivery of projects.

· You are able to convey and discuss complex matters, issues and ideas and/or in complex situations, and you are persuasive in putting forward your own view, and that of the organisation

· You will be able to confidently employ a variety of styles of written and verbal communication (including email, written reports, meetings, presentations); and you can exercise good judgement to ensure that the content of communications are relevant, proportionate, and communicated in a style that is appropriate for the situation.

· You can identify the impact of contextual factors on communication, and adapts communication to take account of others’ culture, background and preferred way of communicating

· You ensure that your communication exhibits the highest standards of integrity and respectfulness; and that the form and style that you use is suitable, understandable and professional.

· You encourage and support effective communication between all involved, anticipating barriers to communication

· You develop and maintain respectful and clear communication with people


Personal and people
• You will be responsible for updating the organisation’s tools to make visible the time you have spent on projects, and to give a ‘forward look’ about your availability
• You will seek feedback from others about your work to help identify positive practices and development needs
• You will work with your manager to identify development needs in relation to current and emerging work demands, and your future career aspirations
• You will be responsible for a combination of direct line management and project-based team management.
• You will support others to develop by providing specific and actionable feedback, delivered in a constructive and respectful manner; you will offer help and guidance to others, where appropriate, to support their development or to help them complete their work requirements effectively; and you will proactively identify opportunities for line reports to build and apply their skills in emerging projects that align with their capabilities and development objectives.
• You actively support a culture of learning and development in the organisation, and provide direct support to line reports to reflect on performance and development needs.
• Line management of up to two senior staff (Band 8a)
Quality and improvement
• You are responsible for delivering high quality consistently, and encouraging others to do so, applying and refining recognised methods as set out within the organisation’s skills centres.
• You will work with self-direction and autonomy demonstrating an ability to prioritise your own workload and manage your time to ensure priorities are met and quality is not compromised; and you act within the limits of your own competence and area of responsibility and accountability, seeking help and advice where needed.
• You will work to support the team and the organisation overall, being supportive when people ask for help or support, within reasonable expectations of your capacity and capability.
• You actively contribute to improving quality by developing and refining skills centre methods and approaches, sharing and promoting these approaches across the organisation, and taking action where there is a persistent problem with quality.
Relationship management

• You support good relationship management across a project team, and across the organisation; and you are proactive about forging links within ICHP to understand the spectrum of work that we undertake, and the range of capabilities within the organisation.
• You take responsibility for understanding the stakeholder’s context and challenges, and for developing and maintaining complex relationships across a portfolio of work.
• You can navigate significant ambiguity and can form judgements about action based on reasoned assessment of the context, with direction where required; and you can develop more strategic and recurrent relationships
• You will work with external stakeholders to establish clear and realistic expectations about projects (including milestones, risks and issues); and you can engage productively with project stakeholders when risks or issues arise.
Organisational leadership
• You show leadership by example, taking ownership of your responsibilities, and being willing to be held to accountable for delivery; and you lead across teams, making a felt contribution to the culture of leadership, team work and collaboration.
• You role-model ethical behaviours, developing and communicating standards and expected levels of performance
• You take an interest in the development of the organisation overall, you are prepared to share views about the ICHP constructively, and you play an active role in corporate improvement projects.


This advert closes on Monday 18 Nov 2024

The MPGS provides professional soldiers to meet armed security requirements at Royal Navy, Army, RAF and other MOD bases across the UK Mainland. Our primary role is to counter the terrorist threat posed to military bases within the UK.

Our duties include:
Security incident management - Such as suspicious packages, bomb threats, protests, etc.

Patrolling site perimeters - Taking necessary action to preserve perimeter security.
Controlling entry and exit - Managing control room and gate operations and ensuring all visitors are dealt with efficiently.

Military Working Dog services (at selected sites).

Our units are located at over 119 sites across the UK mainland. We have our own Military Local Service Contract which allows soldiers to choose where they wish to serve, providing there is a vacancy.

Requirements:
• Background - You must have at least 3 years prior Military Service, or be currently serving, in any arm of the British Military, regular or reserves.

• Age - You must be over 18 years and under 57 years of age at re-enlistment.

• Fitness Eligibility - You must be medically fit and have a Body Mass Index below 32.

• Driving Licence - You must have a full UK driving licence with less than 8 penalty points.

Previously Served Personnel:
• Gap Since Leaving Service - Former substantive Cpl/LH (or equivalent) and above ranks with no more than a 10 year gap of service, and for former non substantive Cpl/LH and below ranks who have a gap of service of no more than 6 years.

• However, any former personnel with a time gap of up to 10 years can apply for this role, to which a time out waiver may be granted, subject to approval and interview processes.

• Previous Service Check - Your previous service records will be checked and final authorisation to proceed with the application must be given by the Army Personnel Centre.

Currently Serving Personnel:
• Any currently serving regular or reserve personnel wishing to transfer to the MPGS from across the tri-services should email ArmyPM-MPGS-Recruitment@mod.gov.uk immediately to discuss the best process for you joining the MPGS.

Benefits:

• Competitive entry level salary.
• Continuation of armed services pension or new pension if in receipt of full military pension already.
• Subsidised military accommodation available (SLA/SFA).
• Up to 30 Days Annual Leave (Pro Rata) per financial year.
• Free medical/dental
• You choose your location.
• Home to duty payment subject to conditions (HDT)
• Up to 2 weeks Adventurous Training per year (not compulsory).
• Professional and personal courses available to advance you and your rank.

Job Types: Full-time, permanent.

Salary: £25,693.00 per year.

Schedule: Structured 12 hour shift system.

Experience: UK Military, minimum 3 years (required).

Further info: Visit

Website - https://www.army.mod.uk/who-we-are/corps-regiments-and-units/adjutant-generals-corps/provost/military-provost-guard-service/

Facebook - https://www.facebook.com/groups/mpgsRecruitment/

e-mail – ArmyPM-MPGS-Recruitment@mod.gov.uk

How to Apply: In the first instance please email us at

ArmyPM-MPGS-Recruitment@mod.gov.uk

including the following information;
a. Name.
b. Age.
c. Previous or current UK Military Service unit.
d. Previous or current UK Military Service time period / date left.

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. Come and be a part of the best NHS trust in England to work for, according to our staff* UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust *In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row. UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust. Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

Our Client is one of the leading organisations in Europe with one of the largest new infrastructure projects with complex and innovative ways of working and developing solutions.

This role is a Secondment until 30th November 2025 (with potential for a permanent position)

Role Overview: As a Support Services Manager, you will play a crucial role in supporting the Rail Systems Alliance (RSA) leadership team. You will be responsible for managing the business infrastructure and delivering key projects to ensure the effective day-to-day operations of the RSA. This includes developing and managing the Alliance Business Plan, Governance Plan, Management Plan, and Collaboration Development and Support Plan.
Key Responsibilities:

• Manage the delivery of the Alliance agreement and associated processes to achieve objectives.
• Coordinate and support the design, development, and delivery of the RSA operating model.
• Lead the development, implementation, and management of business processes, systems, and structures.
• Develop and report on the Alliance Business Plan in compliance with the Alliance Agreement.
• Support the selection process for Alliance roles and monitor performance.
• Lead projects to improve efficiency and effectiveness within the Alliance.
• Promote and embed Equality, Diversity, and Inclusion (EDI) in all work.

About You: We are looking for a candidate with strong project management skills, experience in developing and managing business plans, and excellent communication and problem-solving abilities. You should be able to influence and negotiate with stakeholders, lead and manage teams, and have a good understanding of project and programme management techniques.
Skills and Experience:

• Project management and planning
• Business plan development and management
• Communication and interpersonal skills
• Problem-solving and decision-making
• Influencing and negotiating
• Relationship building and team leadership
• Knowledge of major projects or programmes
• Experience in a high-scrutiny environment

Be part of a team that is shaping the future of rail travel in the UK!

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Location: Highbury

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

We're looking for people who are passionate about care, and who want to help others to join our amazing teams. We don't require you to have any previous social care experience, what we do need from you is to have the Right to Work in the UK, as we are NOT able to offer Health and Care Worker visas. Additionally, you are required to have a full UK driving license with access to your own vehicle.

If you're looking for a job that can be flexible around your lifestyle there are a variety of shift patterns available to work in mornings, afternoons, evenings or weekends.

At Helping Hands, we can offer the following benefits

• Paid mileage of 35p per mile between calls
• Early Pay App request up to 50% of your pay in advance of pay day
• Earn up to £100 for referring a friend
• Our care assistants are directly employed by us giving you access to holiday entitlement and our pension scheme
• Apprenticeship opportunities available to existing staff
• Support to complete nationally recognised qualifications including your Care Certificate and NVQs. Your career development is important to us if you want to progress, we can help!
• FREE Blue Light Card national discount card for hundreds of retailers
• Annual pay reviews based on cost of living

Being a Care Assistant means you need to be adaptable, kind-hearted and put others first. Your role may include:

• Providing companionship
• Support with personal care such as showering, bathing and toileting
• Helping with mobility around the home
• Overseeing medication and providing medical support
• Helping around the house with cleaning, cooking and tidying
• Running errands such as food shopping or picking up prescriptions

Please see the attached Job Description and Person Specification for full duties and responsibilities.

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. Come and be a part of the best NHS trust in England to work for, according to our staff* UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust *In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row. UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust. Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

A Vacancy at University College London Hospitals NHS Foundation Trust.


We are looking for a proactive and dynamic individual with the requisite knowledge, skills, and experience, to support and further develop our high quality clinical pharmacy service to the Critical Care Division at UCLH

You will have some experience in the field of critical care, with a broad base of more general clinical pharmacy skills for patients in a range of different specialties

You will be committed to developing your existing skills in critical care therapeutics, and will strive for excellence in your provision of medicines related support to our critical care units. You will also be confident in your leadership, taking colleagues of various professions with you on a clearly defined direction to service improvement

You will be capable in addressing governance challenges, including the development and introduction of guidelines, policies and procedures; incident, complaint and claim handling; and the monitoring & evaluation of services

Your passion for education & research will be evident, and you will thrive on supporting others around you to reach and maintain their full potential. Your thirst for knowledge will drive you to work collaboratively with colleagues in formulating new programmes of research, & supporting the delivery of clinical trials within critical care

You will be competent with digital systems and data analysis, including the evaluation of financial reports, & will enjoy maximising the potential of our digital health record and prescribing systems

You will support the Lead Clinical Pharmacist for Critical Care on the provision of clinical pharmacy services to the Critical Care Division.

You will act as an expert resource on the safe and effective use of medicines for the Critical Care Division.

As an independent prescriber, you will optimise medication regimens, and apply your specialist pharmaceutical and therapeutic knowledge within the scope of your professional practice. You will also act as a Designated Prescribing Practitioner for others undertaking non-medical prescribing qualifications.

You will support a range of medicines-related clinical governance functions for the Critical Care Division, and will identify and lead on quality improvement projects to enhance the safety, efficacy and/or efficiency of critical care services. You will also lead on audit, service evaluations, and research projects, including the implementation and monitoring of relevant clinical trials.

You will support critical care medicines-related functionality and ongoing development of the UCLH implementation of Epic, the Trust’s digital health record system.

You will provide and comment upon relevant evaluated financial data for medicines expenditure, income, and cost saving or avoidance initiatives.

You will be a role model for junior staff, and support their learning and development, and support education initiatives for pharmacy and other multidisciplinary staff groups on relevant medicines-related matters

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.


We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

• National Hospital for Neurology and Neurosurgery

• Royal National ENT and Eastman Dental Hospitals

• University College Hospital Grafton Way Building

• Royal London Hospital for Integrated Medicine

• University College Hospital Macmillan Cancer Centre

• The Hospital for Tropical Diseases

• University College Hospital at Westmoreland Street


We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological,gastrointestinaland oral disease. It has world class support services including critical care, imaging, nuclearmedicineand pathology.


We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.


For the full Person Specification and more informationregardingthe main responsibilities of this role, please refer to the attached Job Description.


Come and be a part of the best NHS trust in England to work for, according to our staff*


UCLH top trust to work at in England – for the second year running! : University College London Hospitals NHS Foundation Trust


*In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the second year in a row.


UCLH top trust to work at in England – for the second yearrunning!University College London Hospitals NHS Foundation Trust.


Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.



This advert closes on Wednesday 6 Nov 2024

Proud member of the Disability Confident employer scheme

Mon - Fri 14:00 till 18.30 Administration: To work in a manner conforming with written Protocols To have a good understanding of the practice procedures Scanning of patient related documentation and attaching scanned documents to patients healthcare records Registration of new patients Input of data into patients records Face to Face meeting and greeting of patients Providing a good standard of patient service in person and over the phone Triage Patients appropriately Process appointment requests for today/future appointments from patients by telephone and in person To open post and to deliver any private and confidential post to the practice manager To replenish clinicians rooms on a daily basis To monitor stock quantity on a monthly basis To monitor the expiration of any stock To take logs of essential appliances in accordance with the schedule Other Tasks: Any other tasks allocated by managers Person specification: Education: GCSE English or equivalent essential Experience with/or qualification in IT- desirable/Experience Working in a customer-facing role Previous experience of working with others as a team Experience with EMIS is essential. Skills: Good IT skills Good organisation skills Good communication skills To be able to work independently and in a team

Would you enjoy working in our thriving multi-disciplinary palliative care team where we, day to day work to achieve the best outcomes for the people we support? Could you imagine yourself working in the heart of London? Are you ambitious to develop your palliative career and would you like to develop in this growing, well-renowned team with a long tradition of ‘can do’? If yes, then please contact us to find out more.

We provide the space to care; access to a multi-professional team; we are committed to a happy and cohesive team; value personal and professional development; and aim to facilitate a risk-confident and supportive culture.

We arerecruiting a Band 7 Clinical Nurse Specialistfor our community palliative care team in South Camden and Islington. We are looking for someone who can appreciate their resilience and motivation to work in this area, and also can demonstrate compassion, self-knowledge, confidence, generosity, and courage.

As a service we provide palliative care to the patients of UCLH and South Camden & Islington community. The community team is based at St Pancras Hospital, and we work as one team with the UCLH hospital team. Camden, and Islington boroughs are the homes to diverse communities, as well as being the setting for many well-known London landmarks and facilities. These are just a few of the reasons we love working here.

Working in the community, you will work as an autonomous practitioner, as part of a team managing a caseload of palliative care patients with a variety of conditions, and often complex needs. This role will involve being part of a large team of nurses who provide on call cover for UCLH hospitals, and there will be opportunity to rotate to the hospital team.

Here in Central London, the demand for palliative care is increasing at a faster pace than ever before and many more people are dying in their place of choice thanks to the work we do as a multi-professional service.

If you think you have the personal pre-requisites and skills we’re looking for, please get in touch.

We offer excellent training and development opportunities to support personal and professional development, a range of family friendly policies, an interest free season ticket loan and subsidised sports facilities.

We work a 7 day working pattern with on call via a rota until 8pm each day.

The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
1. To be professionally and legally accountable for all work undertaken. To work within the Standards for Better Health and guidelines of the Palliative Care Team, CNWL and UCLH NHS Trusts and NMC Code of Conduct at all times.
2. To undertake specialist-nursing assessment of clients with complex palliative care needs through subjective questioning, objective examination, and study of appropriate written material (e.g. clinical records) available.
3. To prioritise factors involved in the patients and informal carers condition through advanced clinical reasoning based on knowledge of current professional opinion, patients prognosis and other physical, psychological, spiritual, ethical, social, and mental health records.
4. To identify patients, their informal carers or children whom may be at risk and vulnerable. Promptly enact the process outlined in the policies for Care of Vulnerable Adults and Care of Vulnerable Children.


This advert closes on Wednesday 30 Oct 2024

Proud member of the Disability Confident employer scheme

Compliance Support Officer

Origin – Great homes, positive people, and strong communities

An inspiring past and a bright future

Salary £33,075 per annum + benefits.

A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities.

Focused on our residents, our driving ambition is to provide services that make people’s lives easier, and homes and communities they can be proud to live in. We are ‘not for profit’ and reinvest all our surpluses back into our varied and vibrant neighbourhoods.

The role – Compliance Support Officer

As Compliance Support Officer you will be experienced in providing a high-quality compliance service whilst adhering to administrative and customer service processes. You will support the Contract Manager to monitor and manage the delivery of our asset compliance services, to ensure that all statutory compliance obligations and requirements across the Organisation are met and consistent with up-to-date legislation, health & safety, and best practice in relation to; regulatory servicing requirements, you will also contribute to customer safety, satisfaction, and value for money.

The successful candidate will work effectively with key internal colleagues and external partners and stakeholders to ensure they contribute to enabling the Organisation to fulfil all of its statutory and regulatory obligations.

What you’ll do

Support the Contracts Manager in managing the relevant servicing programme within the compliance areas (Fire, Electrical, Lifts, Legionella, Gas, Asbestos)
Manage access into customers’ homes.
Liaise with residents & staff to book in repairs and servicing visits.
First point of contact with staff and Residents for escalations
Monitor all work in progress and moving incomplete work through to completion.
Ensuring all required parts are ordered and booked to minimise delay to Residents.
Take responsibility for providing a comprehensive administration service to the Contract Manager
Ensure consistent and accurate information, and documents are recorded.
Help develop, implement, and monitor administrative processes to support efficient and quality service delivery.
Produce minutes from meetings.
What you’ll need

Experience of working within a compliance function within housing, preferably asbestos and water hygiene.
Experience of working to deadlines and targets
Ability to raise purchase/works orders promptly and accurately to enable works to be carried out and budgets to be monitored.
Technically proficient in Microsoft word and Excel and formulas
Customer service experience
Experience of building and maintaining relationships with contractors, Residents, and staff across different functions
Ability to produce minutes from meetings.
Ability to organise workload effectively and able to methodically work on own initiative.
Interpersonal skills to liaise with residents and provide responses to complaints.
Good verbal and written communication skills
Be highly organised, methodical, and analytical with exceptional attention to detail.
Our Values

Our core values are at the heart of how we work.

Take the lead.
Create energy.
Build trust.
Be generous.
Stay grounded.
Remember the little things.
We're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging.

Our benefits to you

Origin’s ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working.
A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave.
2 additional ‘giving something back’ volunteer days.
A pension scheme with contributions from 4% -8% of your salary
Family leave, compassionate leave and enhanced maternity pay.
Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians.
Interest free loans to help spread the cost of a season ticket or another big purchase.
Annual staff conference, team away days and annual team meal allowance
Access to Perk Box for fantastic savings on everyday purchases and much more
Free employee assistance programme
Opportunities to join staff network groups.
Refer a friend bonus.


We’re also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it’s a requirement to your role.

Tell us your story

We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the job description for Compliance Support Officer outlined above.

Closing date for applications: Monday 21st October 2024

Please note that suitable candidates will be invited to interview throughout the application window and therefore the vacancy may close at short notice. However, all candidates will be advised of the outcome of their application and therefore interested candidates are encouraged to apply at their earliest convenience.

#LI-REMOTE

Proud member of the Disability Confident employer scheme

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. Come and be a part of the best NHS trust in England to work for, according to our staff* UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust *In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row. UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust. Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

The key responsibilities of the post are to provide a high quality administrative support to the Head of Digital Transformation and Delivery and the Deputy Director of IT, and associated reviews / panels and meetings. In working closely with other programme and team colleagues, you will be expected to: provide administrative support to the programme of work being undertaken; ensure effective, high-quality project support and reporting; actively engage and work collaboratively with colleagues and partners. All team members will be expected to work flexibly across the teams as and when required, and as the Directorate requires and actively encourages cross-working. Maintain good communication links with teams to ensure meetings are well prepared and executed on a timely basis Able to produce accurate, clear high-quality minutes from meetings where clinical and technical language is often used and is important to record accurately. Able to communicate and follow up on decisions in a timely, accurate and effective way, helping to problem solve issues in a customer friendly manner. Ensure that all steps are taken to prevent the possible deterioration of patients who are then at risk of hospitalisation and placement breakdown, through the use of the Dynamic Support Registers, project plans, development logs and meetings to facilitate the delivery of all projects. Daily Tasks To assist in the commissioning of services by producing contractual documentation; Support the team to ensure that the portfolio of tasks/projects is planned, managed and delivered effectively. Manage shared mailboxes and ensure that tasks are delegated and completed in line with the set timescale. Set up and support and internal and external meetings for the programme Manage and support with all programme documents that are on Sharepoint, across both IT and Digital Transformation and Delivery Send out communications to stakeholders across the ICB Information Management Supporting the management of the complex care data, include records of all decision and client data and the appropriate recording on databases; Contribute to the review and development of existing systems to support improvement in information management functions in the team. Financial and Physical Resources: The main point of contact for the management of finances for the both IT and Digital Transformation and delivery. Staff management: Supporting the IT and Digital Transformation Teams, providing guidance, support, and professional development opportunities. Collaboration and coordination: Working closely with other departments, teams, and external organizations to ensure seamless coordination of complex care services. Continuous improvement: Identifying areas for improvement within the IT and Digital Transformation and Delivery Programmes and implementing strategies to enhance service delivery and patient outcomes. Compliance and governance: Ensuring compliance with legal and regulatory requirements, including data protection, confidentiality, and safeguarding

A Vacancy at Central and North West London NHS Foundation Trust.


Would you enjoy the challenge of working in the Hospital Palliative Care team at UCLH, where we work day to day to achieve the best symptom control, palliative care and end of life care outcomes for the people we care for? Could you imagine yourself working in the heart of the city? Are you ambitious to develop your career and would you like to be supported to do this in a thriving practice with a long tradition of ‘can do’? If yes, then please contact us to find out more.

We are looking to recruit to aBand 7 Clinical Nurse Specialistfor the Inpatient Symptom Control and Palliative Care Team, for a nine month full-time fixed term contract/maternity cover (please do call to discuss this further/hours, we would consider 0.8WTE over 12 months)

As a whole service we provide palliative care to the patients of UCLH and South Camden & Islington community.

You will work as an autonomous practitioner managing a caseload of complex palliative care patients with a variety of conditions. Supported by an experienced team of Clinical Nurse Specialist's, Registrar's and Consultants, you will also have the opportunity to be involved in a wide range of teaching, staff support, projects, service improvement as well as developing your own leadership skills.

Here in Central London, the demand for specialist palliative care is increasing at a faster pace than ever before.

To join us in this demanding and rewarding role you'll need to have...

- Resilience and clear motivation

– Passionate about working with a wide range of people in their last years of life

- An advanced toolkit of clinical skills that simply makes a consistent difference to patients and their families

- An ability to motivate and influence people and operate with a good deal of personal warmth, friendliness and compassion

- Be bright and emotionally intelligent

- Strong networking skills and proven ability to build relationships with a diverse range of people

- An accountability gene that does not shirk from leading in complex situations

- Ability to develop increasing innovation and to utilise the evidence base in palliative care

- Opportunity to occasionally work across the three Palliative care teams: UCLH, South Camden Community, Islington Community

We offer excellent training and development opportunities to support personal and professional development, a range of family friendly policies, an interest free season ticket loan and subsidised sports facilities.

We have a 7 day working pattern with on call via a rota until 8pm each day. Full time CNS's work approximately 3 weekend days over a three month rota (subject to staffing).

The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

MAIN DUTIES AND RESPONSIBILITIES:
1. To be professionally and legally accountable for all work undertaken. To work within the Standards for Better Health and guidelines of the Palliative Care Centre, the Trusts, and NMC Code of Conduct at all times.
2. To ensure that the patient and their informal carers have an understanding of treatment protocols and give informed consent to examination and treatment interventions recommended.
3. To undertake specialist-nursing assessment of clients with complex palliative care needs through subjective questioning, objective examination, and study of appropriate written material (e.g. clinical records) available.
4. To prioritise factors involved in the patients and informal carers condition through advanced clinical reasoning based on knowledge of current professional opinion, patients prognosis and other physical, psychological, spiritual, ethical, social, and mental health records.
5. To identify patients, their informal carers or children whom may be at risk and vulnerable. Promptly enact the process outlined in the policies for Care of Vulnerable Adults and Care of Vulnerable Children.
6. To constantly monitor, evaluate and review clinical assessments and interventions within the multidisciplinary framework and to modify approach to clinical care as necessary.
7. To act as an expert nurse in palliative care for patients and their families with complex palliative care needs. Monitoring, evaluating and reviewing palliative interventions, taking a key worker role as indicated.
8. To independently receive and make referrals and manage a caseload of patients with complex palliative care needs.
9. To independently assess referrals from a variety of sources where no other professional is currently involved. To establish priority, to determine needs, initiate and monitor treatment plans. To direct and support 1st and 2nd tier clinicians in this process.
10. To work independently within a general Multi-Disciplinary Team to advise on a palliative approach to patients who may not be currently known to the Palliative Care Centre.
11. Develop and conduct skilled nursing interventions with palliative care patients- assessing their palliative care needs and addressing issues such as quality of life, futility, prognosis and end of life decision making within an ethical framework.
12. To be an expert assessor/advisor on pain and symptom management,
psychological/spiritual/social/practical care and ethical decisions at the end of life and to work in partnership, collaborating with a range of professionals to improve their palliative skills.
13. To independently assess bereavement needs for informal carers and give advice, support and make appropriate referrals independently to improve the bereavement outcome.
14. To work autonomously in isolated community care settings that vary in relation to local socio economic and multi-cultural issues.
15. To swiftly respond and lead resolution in challenging or crisis situations within palliative care, eg. difficult family situations, emergencies, and professional distress.
16. To use comprehensive knowledge of other multidisciplinary roles and external agencies to ensure best referral management and achieve best patient care.
17. To act as First Contact for palliative care emergencies out of hours across two community settings and UCLH group of Hospitals. To receive and manage new referrals out of hours with the support of the Consultant on call.
18. To contribute to the development and implementation of uni-disciplinary and multidisciplinary clinical policies, guidelines, protocols and care pathway implementation.
19. To participate in multi-disciplinary assessments and cross agency assessments as required.
20. To ensure dignity for the patients and their families at all times.
21. To ensure clinical records are recorded and maintained on the team database.
22. To provide specialist contribution to health promotion and health education initiatives within the locality.
23. To develop the palliative care skills of other professionals working locally.
24. To undertake courses to extend the scope of nursing roles as specified in CNO 10 document i.e. independent and supplementary prescribing and to use these skills in practise once appropriate qualified. To ensure competence is maintained and new skills are
undertaken according to Trust Guidance within a Governance Framework.
25. To maintain a continuing Professional Development portfolio.
26. To maintain up to date, evaluative client records in accordance with service policy and to contribute to maintaining the minimum data set.
27. To ensure that clinical care that is undertaken is safe and to an acceptable quality, and that it is continuously improving.
28. To contribute to new innovative approaches to nursing within palliative care and ensure this knowledge is shared widely within the profession to enhance patient experiences.
29. To acts as mentor to junior colleagues.


This advert closes on Wednesday 23 Oct 2024

Proud member of the Disability Confident employer scheme

We are looking for an enthusiastic discharge care coordinator who will support and coordinate discharge in different specialties and locations to improve patient care and the patient experience within the Trust. The post will play a pivotal part in ensuring there is a smooth transfer of care from UCLH to the community services. This will also offer an exciting opportunity for someone with previous healthcare experience to build upon their knowledge and experience in this innovative role.

You will work under the supervision of the registered nursing team and/or clinical leads, but will work independently in facilitating a smooth and timely discharge process for patients. This will include supporting the patient discharges from wards to create new capacity but ensuring that the continuity of care is maintained. The role also involves undertaking both routine and specially identified tasks for which the post holder has been trained and assessed as competent.

To be successful in the role, the applicants must have a keen interest in improving the patient experience of discharge planning and patient flow in the wards, and care about the continuity of the service between the acute and community setting.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.


We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

• National Hospital for Neurology and Neurosurgery

• Royal National ENT and Eastman Dental Hospitals

• University College Hospital Grafton Way Building

• Royal London Hospital for Integrated Medicine

• University College Hospital Macmillan Cancer Centre

• The Hospital for Tropical Diseases

• University College Hospital at Westmoreland Street


We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological,gastrointestinaland oral disease. It has world class support services including critical care, imaging, nuclearmedicineand pathology.


We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.


For the full Person Specification and more informationregardingthe main responsibilities of this role, please refer to the attached Job Description.


Come and bea part of the best NHS trust in England to work for, according to our staff*


UCLH top trust to work at in England – for the second year running! : University College London Hospitals NHS Foundation Trust


*In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the second year in a row.


UCLH top trust to work at in England – for the second yearrunning!University College London Hospitals NHS Foundation Trust.


Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.



This advert closes on Wednesday 16 Oct 2024

Proud member of the Disability Confident employer scheme