Total 355 Others level Customer Service job vacancies in Columbus, Georgia, USA

WHAT IS THE TAXPAYER SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Service Centers Atlanta Accounts Management

The following are the duties of this position at the full working level.

• Distributes, balances, monitors and reports on workload in accordance with established workflow or job specialization. Assures equitable distribution among employees and timely accomplishment of assigned work load.
• Amends or rejects work not meeting established standards and refers to supervisor any problems on meeting performance standards.
• Maintains current knowledge of procedures, policies and directives; answers questions; and provides both classroom and OJT instruction to employees.
• Resolves simple informal complaints, refers others to supervisor; reports on performance, progress and training needs of employees and on disciplinary problems.
• Performs administrative duties in the absence of the manager.

• Research a variety of legal documents to make recommendations to attorneys.
• Summarize comparative legal data to examine and evaluate deficiencies.
• Keep abreast of legislative developments, judicial decisions, and/or opinions to addresses policy concerns.
• Provide technical oversight, consultation, advisory and assistance to subordinate paralegals.
• Ensure paralegal, administrative, and support staff are trained and certified in accordance with professional legal standards.

WHAT IS THE FACILITIES MANAGEMENT AND SECUIRTY SERVICES (FMSS) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Facilities Management and Security Services Access & ID Management

The following are the duties of this position at the full working level.

• Analyzes, plans, programs, and coordinates projects including scope of work, designs, specifications, advisability and functional impact analysis, feasibility studies, budget and cost estimates, and scheduling.
• Reviews, evaluates, corrects and/or approves design concepts, contract specifications, cost proposals including direct labor and other costs, and materials submitted by contractors under IRS or GSA contracts for completeness, accuracy, adherence to IRS standards, code compliance and effectiveness for project.
• Serves in an advisory capacity to key official in the field and/or headquarters offices as well as other government agencies for electrical engineering standards. Initiates electrical engineering projects, which require innovative and original concepts to enhance the customer's improvement programs for general and special purpose type space. Prepares and presents status reports on assigned projects.
• Monitors contractor's performance of technical aspects of contract to assure that performance is strictly within the terms, conditions, and scope of contract. Reviews contractor invoices. Certifies acceptance and recommends payment if they accurately reflect contract deliverables completed and accepted.
• Conducts field investigations to obtain technical information and/or to inspect construction in progress to ensure compliance with contract documents.

1. Installs, inspects, and performs modifications and repairs to electrical power support systems such as electrical power plants and power distribution equipment.
2. Performs preventive maintenance on electrical power support systems utilizing safety practices and procedures following established safety rules and regulations and maintains a safe and clean work environment.
3. Performs major repair, replacement, and overhaul of power support components such as diesel, multi-fuel, or gas turbine engines, and electrical accessories of engines.
4. Troubleshoots electrical power support systems such as electrical power plants and power distribution equipment.
5. Maintains, inspects, repairs, diagnoses, and modifies aircraft arrestor barrier units.
6. Maintains records and documents actions and complies will all established rules and AF Policies.
7. Utilizes safety practices and procedures following established safety rules and regulations and maintains a safe and clean work environment.

• Develop, implement, and maintain administrative practices that comply with Department of the Army (DA) and Major Command (MACOM) guidance to create efficient and effective organization business processes.
• Communicate administrative policy, goal, mission, and philosophy to all levels of organization using a comprehensive knowledge of written and verbal communication.
• Ensure efficient and effective flow of administrative information between MACOM, Directorate and subordinate units.
• Develop guidance on administrative techniques and methods of improvement. Develop manuals and directives covering the administrative aspects of operations.
• Prioritize administrative issues based on the unit’s overall mission and instruct leadership and subordinate offices on the full range of administrative matters in order to achieve a high degree of compliance.
• Supports the SHARP Program’s organizational activities for business process management, enterprise architecture, business intelligence, enterprise portfolio management, and cost management.
• Uses initiative, discretion, judgement and in-depth knowledge of SHARP Program priorities, historically recurring events and personal preferences to manage leadership’s day-to-day and long-range calendars.
• Maintain effective working relationships with counterparts throughout MACOM and DA level to ensure effective scheduling coordination to benefit unit leadership and mission accomplishment.
• Maintain senior leadership personnel profiles and ensure accurate and timely submission of actionable items.
• Arrange and plan for unit’s CONUS and OCONUS travel using the Defense Travel System (DTS).
• Plans, coordinates, supports and executes a variety of social functions to include luncheons, dinners, receptions and military ceremonies.
• Oversees inventories of office supplies and independently initiates procurement.

• Plans and directs the full range of day-to-day food inspection, ensuring public health by verifying the implementation of food safety systems.
• Coordinates inspection activities amongst personnel including completion of inspection tasks.
• Supervises personnel in completion of assigned tasks.
• Evaluates implementation of Guidelines and Regulations.
• Ensures personnel completion of duties and scheduled tasks.
• Identifies what corrective measures are needed to meet regulatory requirements and communicates the information to stakeholders.
• Provides technical direction to inspection personnel and perform various administrative and supervisory functions for subordinates.
• Interacts with internal and external stakeholders to interpret and clarify regulations, policies, procedures, and practices.
• Serves as the Inspector-in-Charge (IIC) of an establishment when required.
• Fosters working relationships between internal and external stakeholders to improve collaboration.

• You will participate in special studies/analyses, prepare policies and procedures, and provide general resource management necessary to overall department organization.
• You will develop administrative procedures and policies to provide for the efficient operation of a department of over 214 military and civilian employees in work operations.
• You will serve as the departmental authority to both military and civilian supervisors, providing advice and assistance regarding personnel procedures, regulations, and documentation.
• You will coordinate departmental financial activities through the planning and development of short- and long-term budgets, and execution/ maintenance of the internal operating budget.

What to Expect

• Perform support services via home visits and classroom settings designed to provide psychological and educational support to parents of children ages zero to five to include education in: positive parenting skills, promoting healthy pregnancy, promoting positive parent-child attachment behaviors, recognizing newborn infant cues/behaviors, and promoting effective couple communication in order to promote healthy relationships and prevent family violence.
• Provide information and education on services and resources available. Refer parents to appropriate military and civilian agencies for assistance and support for: assessment of at-risk behaviors, enhancing the parents' role in parenting a newborn/child, role modeling and mentoring, and any medical concerns.
• Plan, develop, and implement programming designed to build and enhance strengths that individuals and families bring to the parenting role to enhance parent-child attachment.
• Provide early intervention services to parents and families at-risk. Conduct ongoing risk assessment. Reports suspected abuse as required by policy and law. Collaborate with the family and appropriate agencies to develop methods to achieve prescribed goals and enhance successful parenting.
• Maintain individual case records in accordance with prescribed regulations and ensures confidentiality and security of case information.
• Market the NPSP through a variety of venues including but not limited to: articles in the installation newspaper, orientation briefings, trainings, creating brochures to provide information on the NPSP, and participation in special events such as Child Abuse Prevention Month and Domestic Violence Awareness Month.
• Expected to travel to complete work assignments, primarily home visits, and conduct or attend training, conferences and meetings.
• This is a white-collar position where occasional lifting up to 20lbs may be required.
• This position may be eligible for occasional telework, as determined by local level policy. This position is not eligible for full-time remove work. 
• Performs other related duties as assigned.

• Responsible for the receipt, identification, preparation, distribution, and storage of all types of monitoring, surveillance, special agent and compliance investigative samples.
• Ensures the proper handling and storage of incoming/reserve samples and assures that the legal integrity of those samples.
• Assures the correct target tissues are distributed to the appropriate laboratory sections, and maintains control of samples designated for multiple disciplines.
• Maintains sufficient inventory and distributes all shipping supplies, sampling kits for FSIS sampling programs and special programs, upon request.
• Ensures all work adheres and meets the requirements under International Organization for Standardization 17025 (ISO 17025).
• Prepares sample boxes for return to inspectors. Cleans or recovers overwraps, restocks appropriate supplies, and affixes project-specific labels to boxes.
• Receives/delivers all laboratory supplies, equipment, furniture and chemicals purchased by the laboratory.
• Processes related documentation, inputs items in laboratory inventory database, and obtains certificates of analysis.
• Maintains contract carrier’s (e.g., Federal Express, UPS) shipping database.
• Provides input to the Supply and Sample Handling Specialist before the start of new projects to ensure timely and proper shipment of sampling supplies.
• Enters information relative to the receipt and shipment of supplies and reagents, into the Laboratory Information Management System (LIMS).
• Forklift certification, knowledge of warehouse safety rules, Department of Transportation (DOT) regulations, and regulations governing hazardous waste.
• Determines which samples involve chain of custody requirements for legal samples to be used as evidence and maintains required documentation.
• Knowledge of directives, memos, work instructions, rules, and regulations to monitor safety, health, and the environment of surrounding areas.

WHAT IS THE TAXPAYER SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services (TS), Customer Account Services (CAS), Headquarters (HQ), Business Requirements Integration

The following are the duties of this position at the full working level.

• Ensure that the organization's strategic plan, mission, vision, and values are communicated to the team and integrated into the team's strategies, goals, objectives, work plans and work products and services.
• Articulate and communicate to the team the assignment, project, problem to be solved, actionable events, milestones, and/or program issues under review, and deadlines and time frames for completion.
• Coach the team in the selection and application of appropriate problem-solving methods and techniques, provide advice on work methods, practices, and procedures, and assist the team and/or individual members in identifying the parameters of a viable solution.
• Lead the team in identifying, distributing, and balancing workload and tasks among employees in accordance with established workflow, skill level and/or occupational specialization; making adjustments to accomplish the workload in accordance with established priorities to ensure timely accomplishment of assigned team tasks; and ensuring that each employee has an integral role in developing the final team product.
• Train or arrange for the training of team members in methods and techniques of team building and working in teams to accomplish tasks or projects and provide or arrange for specific administrative or technical training necessary for accomplishment of individual and team tasks.

As an IT Specialist (Customer Support), GS-2210-9, you will:

Address problems; install, configure, troubleshoot, and provide maintenance and training in response to customer requirements or inquiries (e.g., tiered-level customer support). Typically provide initial incident information to the Incident Response (IR) Specialty. Provide Tier II support for end-user hardware failures. Respond to a variety of failures to devise recovery plans for system failures. Re-image customer workstations as needed and resolves complex problems. This includes developing and/or using programs and techniques to isolate causes of problems and user errors. Detect damaged or lost files, optimize disk management, measure system performance, control system security, and/or extend system capabilities to support local requirements. In case of system failure, make quick fixes to restore operations, then analyze problems, develop recommendations, and work with other staff to implement changes. Trouble-shoot and repair IT systems and related components, (software & hardware) implementing Army standards and accepted practices. Notify team leader of any significant trends in hardware / software implementation issues and any potential problems that may have a detrimental effect on mission requirements. Coordinate support actions with user, other IT personnel, and higher levels as required. Evaluate IT hardware and software used by activities. Install, test, and prepare performance reports and recommendations on such equipment as microcomputers, printers, scanners, etc. Work with users to test and evaluate a variety of software packages. Resolve problems to the extent possible before referring more difficult problems to appropriate levels. Apply appropriate security measures consistent with approved security standards.

Provide support and guidance on installing, and operating personal computers, peripheral equipment, and associated software. Support users on equipment and software; custom installation and maintenance of hardware and software; investigate and resolve problems arising in the user operation of equipment/systems to extent possible before referring more difficult problems to the appropriate levels; document actions taken in Remedy ITSM or the current work ticket tracking system; and serve as a point of information for workstation operations. Receive, respond to, and ensure resolution of all types of help center calls.

Receive requests for resolution of hardware or software problems that may require in-depth research. Analyze customer problems and research database for possible solutions or task the appropriate subject matter expert or section capable of resolving the problem. Coordinate external vendor support for warranty repairs when applicable and ensures proper escort assigned while work is performed. Maintain awareness of current trends in information technology. Perform varied research and periodical searches to identify current trends in information systems, hardware, software, and training.

Update hardware and software architecture databases to reflect installations, turn-ins, and changes in reportable software. Work directly with Property Book Officers and Supply Sergeants to ensure all assigned and transitional property is accounted for. Perform cyclic inventories as required by the Command Supply Discipline Program.

Performs other duties as assigned.

As a Secretary (OA) your duties will include but are not limited to the following:

• Plans, coordinates, and directs the management and the administration of the Regional Director's staff. The incumbent devises and implements effective methods to handle work details efficiently and accurately. Develops necessary plans for the office and procures materials necessary for smooth office operation. The Regional Director and Deputy Regional Director set the work schedules and deadlines to be met, with input from the incumbent.
• Supports Regional Director and Deputy Regional Director's efforts to provide guidance, coordination, and direction, both orally and in writing, to the assistant regional directors, regional supervisors, lead secretaries, and other key staff in Washington and the Region, to assure consistency and routine interaction between activity support staff and the implementation of policy and standards.
• Plans numerous and changeable itineraries and commits travel arrangements for the Regional Director, Deputy Regional Director, and Chief of Staff. Prepares necessary travel authorizations and vouchers.
• Schedules and denies meeting commitments for the Regional Director/Deputy Regional Director with the White House, state representatives and officials, other Federal agencies, congressional representatives, and private groups, using judgment as to the appropriateness of Regional Director/Deputy Regional Director involvement.
• Actively participates in Regional meetings and records, as required, documentation of information conveyed, actions taken, decisions made, and/or assignments given. Prepares, edits, and distributes meeting notes.

• Responsible for directing and managing program and administrative operations for one or more counties.
• Carrying out permanent and ad hoc farm bill programs and policies established by USDA as well as crop insurance operations under policies established by the Risk Management Agency (RMA).
• May perform farm loan program assignments based on authorities delegated.
• Performing office and field activities as needed to accomplish program objectives.
• Managing and directs activities of subordinate staff.

WHAT IS THE TS - CAS-Customer Account ServicesDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Customer Account Services

The following are the duties of this position at the full working level.

• Provides technical guidance on issues, proposals, and activities impacting program operations, and ensures operating units are in alignment with regulatory and administrative provisions and requirements.
• Reviews proposals to alter or modify concepts, processes, or functions for compatibility with program goals and objectives, as well as analyzes and evaluates new requirements, policies, and modifications for impact on program operations, systems, and resources.
• Coordinates site visits to conduct briefings, studies, implement program initiatives, review program effectiveness, and identify additional system or revision in work processes required.
• Provides technical advice and staff assistance to field managers and employees in the operational program area assigned. Adapts and prepares operating guidelines, instructions, and other material pertaining to assigned program area for local use.
• Prepares reports concerning identified issues to explain program differences and recommend improvements and/or corrective action for program operations, where differing or competing viewpoints may occur.

WHAT IS THE TS - CAS-Customer Account ServicesDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Customer Account Services

The following are the duties of this position at the full working level.

• Provides technical guidance on issues, proposals, and activities impacting program operations, and ensures operating units are in alignment with regulatory and administrative provisions and requirements.
• Reviews proposals to alter or modify concepts, processes, or functions for compatibility with program goals and objectives, as well as analyzes and evaluates new requirements, policies, and modifications for impact on program operations, systems, and resources.
• Coordinates site visits to conduct briefings, studies, implement program initiatives, review program effectiveness, and identify additional system or revision in work processes required.
• Provides technical advice and staff assistance to field managers and employees in the operational program area assigned.
• Prepares reports concerning identified issues to explain program differences and recommend improvements and/or corrective action for program operations, where differing or competing viewpoints may occur.